CN118055005A - Network diagnosis method, network diagnosis device, electronic apparatus, and readable storage medium - Google Patents

Abstract

The present application proposes a network diagnosis method, a network diagnosis apparatus, an electronic device, and a readable storage medium, wherein the network diagnosis method is executed by the electronic device, the network diagnosis method is for diagnosing an abnormal connection state between a target device and a server, the network diagnosis method includes: establishing connection with a server; the target equipment to be diagnosed is connected with the server; under the condition of receiving an offline prompt sent by a server, establishing connection with target equipment; the electronic equipment is connected with the target equipment in a first connection mode, the electronic equipment is connected with the server in a second connection mode, and the off-line prompt is generated by the server under the condition that the target equipment is disconnected with the server; sending a diagnostic data request to a target device; receiving diagnostic data corresponding to the diagnostic data request sent by the target equipment; and determining the abnormal connection state of the target equipment and the server according to the diagnosis data.

Description

Network diagnostic method, network diagnostic device, electronic device and readable storage medium

Technical Field

The present application relates to the technical field of Internet of Things, and in particular to a network diagnosis method, a network diagnosis device, an electronic device and a readable storage medium.

Background technique

In the related art, after a smart device is disconnected from a server, a user can only operate the smart device again to re-establish a connection with the server, but cannot intuitively obtain the reason why the smart device is disconnected from the server.

Summary of the invention

The present application aims to solve at least one of the technical problems existing in the prior art.

To this end, a first aspect of the present application provides a network diagnosis method.

A second aspect of the present application provides a network diagnosis method.

A third aspect of the present application provides a network diagnosis method.

A fourth aspect of the present application provides a network diagnosis device.

A fifth aspect of the present application provides a network diagnosis device.

A sixth aspect of the present application provides a network diagnosis device.

A seventh aspect of the present application provides an electronic device.

An eighth aspect of the present application provides a readable storage medium.

A ninth aspect of the present application provides a computer program product.

The first aspect of the present application provides a network diagnosis method, which is performed by an electronic device, and the network diagnosis method includes: establishing a connection with a server; wherein the target device to be diagnosed is connected to the server; upon receiving an offline prompt sent by the server, establishing a connection with the target device; wherein the electronic device is connected to the target device via a first connection method, and the electronic device is connected to the server via a second connection method, and the offline prompt is generated by the server when the target device is disconnected from the server; sending a diagnostic data request to the target device; receiving diagnostic data corresponding to the diagnostic data request sent by the target device; and determining the abnormal connection state between the target device and the server based on the diagnostic data.

The network diagnosis method provided in the present application can be used to diagnose the abnormal connection state between the target device and the server, wherein the target device can be a household smart device, such as a TV, a smart air conditioner, a smart refrigerator, etc., and the target device is connected to the server. Further, the network diagnosis method can be executed by an electronic device, and the electronic device is connected to the server through a second connection method, that is, the same server connected to the target device. When the electronic device receives an offline prompt sent by the server, a connection is established between the electronic device and the target device. That is, before the electronic device diagnoses the abnormal connection state of the target device, the electronic device is connected to the server through the second connection method, but not to the target device. After the diagnosis starts, the electronic device is connected to the target device through the first connection method to achieve the diagnosis of the abnormal connection state. Specifically, when the connection between the target device and the server is disconnected, the server detects that the connection with the target device is disconnected, and an offline prompt can be generated, and then the offline prompt is sent to the electronic device. Then, the electronic device is connected to the target device through the first connection method, that is, the electronic device is connected to the target device and the server respectively through different connection methods. When the connection between the target device and the server is abnormal, the electronic device can still be connected to the target device to achieve the diagnosis of the abnormal connection state between the target device and the server.

The first connection mode between the electronic device and the target device may be a Bluetooth connection mode, and the second connection mode between the electronic device and the server may be an SSE (Server-sent Events) long connection mode.

In addition, the electronic device can diagnose the abnormal connection status between the target device and the server through a preset application, that is, the user can operate the preset application in the electronic device to view the abnormal connection status between the target device and the server.

Furthermore, when the electronic device receives the offline prompt sent by the server, a connection is established between the electronic device and the target device, and then a diagnostic data request is sent to the target device. It is understandable that when the connection between the target device and the server is disconnected, the server detects that the connection with the target device is disconnected, and an offline prompt can be generated, and then the offline prompt can be sent to the electronic device. Among them, the user can manually receive the offline prompt sent by the server by operating the preset application, or when the second connection mode is the SSE long connection mode, the offline prompt sent by the server can be automatically received.

Then, when receiving the offline prompt, the electronic device can send a diagnostic data request to the target device. At this time, the target device and the electronic device are connected via a first connection mode, thereby ensuring that the target device can receive the diagnostic data request sent by the electronic device.

Furthermore, the electronic device receives diagnostic data corresponding to the diagnostic data request sent by the target device. At this time, since the target device and the electronic device are connected via the first connection method, the diagnostic data can still be sent to the electronic device even if the target device is disconnected from the server.

Finally, the electronic device can parse the received diagnostic data to determine the abnormal connection status between the target device and the server. At the same time, the user can view the abnormal connection status between the target device and the server through a preset application installed in the electronic device.

In the network diagnosis method provided by the present invention, the electronic device is connected to the server via the second connection mode, and when the target device is disconnected from the server, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device is connected to the target device via the first connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server based on the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

According to a second aspect of the present application, a network diagnostic method is proposed, which is executed by a target device, the target device is connected to a server, the target device is connected to an electronic device via a first connection method, and the electronic device is connected to the server via a second connection method, the network diagnostic method comprising: upon receiving a diagnostic data request sent by the electronic device, obtaining an abnormal connection state with the server; wherein the diagnostic data request is generated by the electronic device upon receiving an offline prompt sent by the server, and the offline prompt is generated by the server when the target device is disconnected from the server; generating diagnostic data based on the abnormal connection state; wherein the diagnostic data is used for the electronic device to parse to determine the abnormal connection state between the target device and the server; and sending the diagnostic data to the electronic device.

The network diagnostic method provided by the present invention can be used to diagnose the abnormal connection state between the target device and the server, wherein the target device can be a household smart device, such as a television, a smart air conditioner, a smart refrigerator, etc. Further, the network diagnostic method can be executed by the target device, the target device is connected to the electronic device through a first connection method, and the electronic device is connected to the server through a second connection method. That is, the electronic device is connected to the target device and the server respectively through different connection methods, and when an abnormality occurs in the connection between the target device and the server, the electronic device can still be connected to the target device to diagnose the abnormal connection state between the target device and the server.

The first connection mode between the electronic device and the target device may be a Bluetooth connection mode, and the second connection mode between the electronic device and the server may be an SSE (Server-sent Events) long connection mode.

In addition, the electronic device can diagnose the abnormal connection status between the target device and the server through a preset application, that is, the user can operate the preset application in the electronic device to view the abnormal connection status between the target device and the server.

Furthermore, when the connection between the target device and the server is disconnected, the server detects that the connection with the target device is disconnected, generates an offline prompt, and then sends the offline prompt to the electronic device. When the electronic device receives the offline prompt sent by the server, a diagnostic data request is sent to the target device. At this time, the target device and the electronic device are connected via the first connection mode, thereby ensuring that the target device can receive the diagnostic data request sent by the electronic device.

Furthermore, when the target device receives the diagnostic data request sent by the electronic device, it can generate diagnostic data according to the abnormal connection state between the current target device and the server, and send the diagnostic data to the electronic device. At this time, since the target device and the electronic device are connected via the first connection mode, the diagnostic data can still be sent to the electronic device even if the target device is disconnected from the server.

Finally, the electronic device can parse the received diagnostic data to determine the abnormal connection status between the target device and the server. At the same time, the user can view the abnormal connection status between the target device and the server through a preset application installed in the electronic device.

In the network diagnosis method provided by the present invention, the electronic device is connected to the target device through a first connection mode, so that when the target device is disconnected from the server, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device is connected to the target device through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

According to a third aspect of the present application, a network diagnostic method is proposed, which is executed by a server, the server is connected to an electronic device, and the server is connected to a target device. The network diagnostic method includes: when the connection with the target device is disconnected, obtaining a pre-stored media access control address of the target device; generating an offline prompt based on the media access control address; sending an offline prompt to the electronic device; wherein the offline prompt is used to prompt the electronic device that the target device is disconnected from the server, and the electronic device can send a diagnostic data request to the target device when receiving the offline prompt to diagnose the abnormal connection status between the target device and the server.

The network diagnostic method provided in the present application can be used to diagnose the abnormal connection state between the target device and the server, wherein the target device can be a household smart device, such as a television, a smart air conditioner, a smart refrigerator, etc. Further, the network diagnostic method can be executed by a server, and the server is connected to the target device and the electronic device respectively, wherein the server is connected to the electronic device via a second connection method, and the electronic device is connected to the target device via a first connection method. That is, the electronic device is connected to the target device and the server respectively via different connection methods, and when an abnormality occurs in the connection between the target device and the server, the electronic device can still be connected to the target device to diagnose the abnormal connection state between the target device and the server.

The first connection mode between the electronic device and the target device may be a Bluetooth connection mode, and the second connection mode between the electronic device and the server may be an SSE (Server-sent Events) long connection mode.

In addition, the electronic device can diagnose the abnormal connection status between the target device and the server through a preset application, that is, the user can operate the preset application in the electronic device to view the abnormal connection status between the target device and the server.

Furthermore, when the connection between the target device and the server is disconnected, the server detects the disconnection with the target device and generates an offline prompt, and then sends the offline prompt to the electronic device. It should be noted that when the connection between the target device and the server is disconnected, the media access control address (Mac address) of the target device can be obtained first, and then the offline prompt is generated according to the Mac address.

When the electronic device receives an offline prompt sent by the server, the target device can be determined based on the Mac address in the offline prompt, and then a diagnostic data request can be sent to the target device. At this time, the target device and the electronic device are connected via a first connection method, thereby ensuring that the target device can receive the diagnostic data request sent by the electronic device.

Furthermore, when the target device receives the diagnostic data request sent by the electronic device, it can generate diagnostic data according to the abnormal connection state between the current target device and the server, and send the diagnostic data to the electronic device. At this time, since the target device and the electronic device are connected via the first connection mode, the diagnostic data can still be sent to the electronic device even if the target device is disconnected from the server.

Finally, the electronic device can parse the received diagnostic data to determine the abnormal connection status between the target device and the server. At the same time, the user can view the abnormal connection status between the target device and the server through a preset application installed in the electronic device.

In the network diagnosis method provided by the present invention, the electronic device is connected to the target device through a first connection mode, so that when the target device is disconnected from the server, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device is connected to the target device through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

According to a fourth aspect of the present application, a network diagnostic device is proposed for use in an electronic device, the network diagnostic device being used to diagnose an abnormal connection state between a target device and a server, the network diagnostic device comprising: a connection unit, establishing a connection with a server; wherein the target device to be diagnosed is connected to the server; the connection unit is also used to establish a connection with the target device upon receiving an offline prompt sent by the server; wherein the electronic device is connected to the target device via a first connection method, and the electronic device is connected to the server via a second connection method, and the offline prompt is generated by the server when the target device is disconnected from the server; a sending unit, being used to send a diagnostic data request to the target device; a receiving unit, being used to receive diagnostic data corresponding to the offline prompt sent by the target device; and a determining unit, being used to determine the abnormal connection state between the target device and the server based on the diagnostic data.

In the network diagnostic device provided by the present invention, in the process of diagnosing the abnormal connection state between the target device and the server, the electronic device and the target device are connected through a first connection mode, so that when the target device and the server are disconnected, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device and the target device are connected through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

According to a fifth aspect of the present application, a network diagnostic device is proposed, which is used for a target device, wherein the target device is connected to a server, the target device is connected to an electronic device via a first connection method, and the electronic device is connected to the server via a second connection method, and the network diagnostic device includes: an acquisition unit, which is used to acquire an abnormal connection state between the target device and the server when a diagnostic data request is received from the electronic device; wherein the diagnostic data request is generated by the electronic device when an offline prompt is received from the server, and the offline prompt is generated by the server when the target device is disconnected from the server; a generation unit, which is used to generate diagnostic data according to the abnormal connection state; wherein the diagnostic data is used for the electronic device to parse to determine the abnormal connection state between the target device and the server; and a sending unit, which is used to send diagnostic data to the electronic device.

In the network diagnostic device provided by the present invention, in the process of diagnosing the abnormal connection state between the target device and the server, the electronic device and the target device are connected through a first connection mode, so that when the target device and the server are disconnected, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device and the target device are connected through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

According to the sixth aspect of the present application, a network diagnostic device is proposed, which is used for a server, wherein the server is connected to an electronic device, and the server is connected to a target device. The network diagnostic device includes: an acquisition unit, which is used to acquire a pre-stored media access control address of the target device when the connection with the target device is disconnected; a generation unit, which is used to generate an offline prompt according to the media access control address; and a sending unit, which is used to send an offline prompt to the electronic device; wherein the offline prompt is used to prompt the electronic device that the target device is disconnected from the server, and the electronic device can send a diagnostic data request to the target device when receiving the offline prompt to diagnose the abnormal connection status between the target device and the server.

In the network diagnostic device provided by the present invention, in the process of diagnosing the abnormal connection state between the target device and the server, the electronic device and the target device are connected through a first connection mode, so that when the target device and the server are disconnected, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device and the target device are connected through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

According to the seventh aspect of the present application, an electronic device is proposed, comprising: a processor and a memory, the memory storing programs or instructions that can be run on the processor, and the programs or instructions, when executed by the processor, implement the steps of the network diagnostic method provided in any one of the first aspect, the second aspect and the third aspect.

The electronic device provided in the present application includes a memory and a processor, and also includes a program or instruction stored in the memory. When the program or instruction is executed by the processor, it can implement the steps of the network diagnostic method of any one of the first aspect, the second aspect and the third aspect mentioned above. Therefore, the electronic device has all the beneficial effects of the above-mentioned network diagnostic method, which will not be repeated here.

According to the eighth aspect of the present application, a readable storage medium is proposed, on which a program or instruction is stored. When the program or instruction is executed by a processor, the steps of the network diagnostic method provided in any one of the first aspect, the second aspect and the third aspect are implemented.

The readable storage medium provided in the present application stores a program or instruction thereon. When the program or instruction is executed by the processor, it can implement the steps of the network diagnostic method provided in any one of the first aspect, the second aspect and the third aspect. Therefore, the readable storage medium has all the beneficial effects of the above-mentioned network diagnostic method, which will not be repeated here.

According to the ninth aspect of the present application, a computer program product is proposed, comprising a computer program or instructions, which, when executed by a processor, implements the steps of the network diagnostic method provided in any one of the first aspect, the second aspect and the third aspect.

The computer program product provided in the present application includes a computer program or instructions. When the computer program or instructions are executed by a processor, it can implement the steps of the network diagnostic method provided in any one of the first aspect, the second aspect and the third aspect. Therefore, the computer program product has all the beneficial effects of the above-mentioned network diagnostic method and will not be repeated here.

Additional aspects and advantages of the present application will become apparent in the following description or will be learned through practice of the present application.

BRIEF DESCRIPTION OF THE DRAWINGS

The above and/or additional aspects and advantages of the present application will become apparent and easily understood from the description of the embodiments in conjunction with the following drawings, in which:

FIG1 shows one of the flow charts of a network diagnosis method provided according to an embodiment of the present application;

FIG2 shows a second flow chart of a network diagnosis method according to an embodiment of the present application;

FIG3 shows a third flow chart of a network diagnosis method according to an embodiment of the present application;

FIG4 shows one of the structural block diagrams of a network diagnosis device provided according to an embodiment of the present application;

FIG5 shows a second structural block diagram of a network diagnostic device according to an embodiment of the present application;

FIG6 shows a third structural block diagram of a network diagnostic device according to an embodiment of the present application;

FIG7 shows a topology diagram of a network diagnosis process provided according to an embodiment of the present application;

The corresponding relationship between the reference numerals and component names in FIGS. 4 to 6 is as follows:

400 network diagnostic device, 402 connection unit, 404 sending unit, 406 receiving unit, 408 determination unit, 500 network diagnostic device, 502 acquisition unit, 504 generation unit, 506 sending unit, 600 network diagnostic device, 602 acquisition unit, 604 generation unit, 606 sending unit.

Detailed ways

In order to more clearly understand the above-mentioned purposes, features and advantages of the present application, the present application is further described in detail below in conjunction with the accompanying drawings and specific implementation methods. It should be noted that the embodiments of the present application and the features in the embodiments can be combined with each other without conflict.

In the following description, many specific details are set forth to facilitate a full understanding of the present application. However, the present application may also be implemented in other ways different from those described herein. Therefore, the scope of protection of the present application is not limited to the specific embodiments disclosed below.

The following describes a network diagnosis method, a network diagnosis device, an electronic device, and a readable storage medium provided according to some embodiments of the present application with reference to FIGS. 1 to 7 .

As shown in FIG1 , according to an embodiment of the present application, a network diagnosis method is proposed, which is executed by an electronic device. The network diagnosis method is used to diagnose an abnormal connection state between a target device and a server. The electronic device is connected to the target device through a first connection method, and the electronic device is connected to the server through a second connection method. The network diagnosis method includes:

S102, establishing a connection with a server;

Wherein, the target device to be diagnosed is connected to the server;

S104, establishing a connection with the target device when receiving an offline prompt sent by the server;

The electronic device is connected to the target device through a first connection mode, and the electronic device is connected to the server through a second connection mode, and the offline prompt is generated by the server when the target device is disconnected from the server;

S106, sending a diagnostic data request to the target device;

S108, receiving diagnostic data corresponding to the diagnostic data request sent by the target device;

S110, determining an abnormal connection state between the target device and the server according to the diagnostic data.

The network diagnosis method provided in the present application can be used to diagnose the abnormal connection state between the target device and the server, wherein the target device can be a household smart device, such as a TV, a smart air conditioner, a smart refrigerator, etc., and the target device is connected to the server. Further, the network diagnosis method can be executed by an electronic device, and the electronic device is connected to the server through a second connection method, that is, the same server connected to the target device. When the electronic device receives an offline prompt sent by the server, a connection is established between the electronic device and the target device. That is, before the electronic device diagnoses the abnormal connection state of the target device, the electronic device is connected to the server through the second connection method, but not to the target device. After the diagnosis starts, the electronic device is connected to the target device through the first connection method to achieve the diagnosis of the abnormal connection state. Specifically, when the connection between the target device and the server is disconnected, the server detects that the connection with the target device is disconnected, and an offline prompt can be generated, and then the offline prompt is sent to the electronic device. Then, the electronic device is connected to the target device through the first connection method, that is, the electronic device is connected to the target device and the server respectively through different connection methods. When the connection between the target device and the server is abnormal, the electronic device can still be connected to the target device to achieve the diagnosis of the abnormal connection state between the target device and the server.

The first connection mode between the electronic device and the target device may be a Bluetooth connection mode, and the second connection mode between the electronic device and the server may be an SSE (Server-sent Events) long connection mode.

In addition, the electronic device can diagnose the abnormal connection status between the target device and the server through a preset application, that is, the user can operate the preset application in the electronic device to view the abnormal connection status between the target device and the server.

Furthermore, when the electronic device receives an offline prompt sent by the server, a connection is established between the electronic device and the target device, and then a diagnostic data request is sent to the target device. It is understandable that when the connection between the target device and the server is disconnected, the server detects that the connection with the target device is disconnected, and an offline prompt can be generated, and then the offline prompt is sent to the electronic device. Among them, the user can operate the preset application to manually receive the offline prompt sent by the server. Specifically, the connection status between the target device and the server can be actively refreshed by operating the preset program of the electronic device. When the server is disconnected from the target device, the corresponding offline prompt will be received. Or when the second connection mode is the SSE long connection mode, the offline prompt sent by the server can be automatically received, that is, the connection status between the target device and the server sent by the server is received in real time at a preset time interval. When the server is disconnected from the target device, the corresponding offline prompt will be received.

Then, when receiving the offline prompt, the electronic device can send a diagnostic data request to the target device. At this time, the target device and the electronic device are connected via a first connection mode, thereby ensuring that the target device can receive the diagnostic data request sent by the electronic device.

Furthermore, the electronic device receives diagnostic data corresponding to the diagnostic data request sent by the target device. At this time, since the target device and the electronic device are connected via the first connection method, the diagnostic data can still be sent to the electronic device even if the target device is disconnected from the server.

Finally, the electronic device can parse the received diagnostic data to determine the abnormal connection status between the target device and the server. At the same time, the user can view the abnormal connection status between the target device and the server through a preset application installed in the electronic device.

In the network diagnosis method provided by the present invention, the electronic device is connected to the server via the second connection mode, and when the target device is disconnected from the server, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device is connected to the target device via the first connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server based on the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

In some embodiments, optionally, based on the diagnostic data, determining the abnormal connection status between the target device and the server includes: parsing the diagnostic data to generate a diagnostic status code; determining the abnormal connection status corresponding to the diagnostic status code in a preset diagnostic status code mapping table; wherein the diagnostic status code mapping table is used to display the mapping relationship between the diagnostic status code and the abnormal connection status.

In this embodiment, after receiving the diagnostic data sent by the target device, the electronic device may first parse the diagnostic data to generate a diagnostic status code, and then determine the abnormal connection status between the target device and the server according to the diagnostic status code.

It should be noted that a diagnostic status code mapping table may be stored in the electronic device, so that after parsing the diagnostic status code, the electronic device can directly determine the abnormal connection state corresponding to the parsed diagnostic status code according to the diagnostic status code mapping table. Among them, the diagnostic status code and the diagnostic status code mapping table are both established in advance according to a variety of different abnormal connection states between the target device and the server, and are used to show the mapping relationship between different diagnostic status codes and different abnormal connection states.

By determining the abnormal connection state corresponding to the diagnostic status code in a preset diagnostic status code mapping table, the efficiency of determining the abnormal connection state between the target device and the server can be effectively improved.

Exemplarily, the diagnostic status code mapping table is shown in Table 1, wherein the number of diagnostic status codes may be multiple, such as status code 1, status code 2, etc., and different status codes represent different connection states between the target device and the server. For example, the connection state between the target device and the server may include: the target device connection state is normal. The preset application of the electronic device can directly enter the device plug-in page to control the target device, the router password is wrong, and the preset application of the electronic device fails to display "Please confirm whether the router WiFi name or password has been modified. If the WiFi name or password has been modified, please click the button below to reconnect the device", the routing signal is weak, and the preset application of the electronic device fails to display "Too far from the router, please move the router closer to the device or add a bridged router and re-diagnose", unknown error, no routing information found. The preset application of the electronic device fails to display "Please confirm that the router WiFi name has not been modified. If it has been modified, please reconnect to the network", the connection route fails, and the preset application of the electronic device fails to display "Please confirm that the router has not set a Mac address blacklist, etc. Please re-diagnose after confirmation/If it still cannot be solved, please try to reconnect to the network", and the device cannot connect to the cloud. The default application failure of the electronic device displays "Please confirm that the network is unobstructed and re-diagnose/if the problem still cannot be solved, please try to reconnect to the network." Among them, any one of the status codes 1 to 7 may include one specific status code or multiple specific status codes.

Table 1

Diagnostic status codes Diagnosis result information Status code 1 The diagnostic result is successful. The smart device status is normal. Status code 2 Diagnosis result failed. The router password is incorrect. Status code 3 Diagnosis result failed. Router signal is weak Status code 4 Diagnostic result failed. Unknown exception error Status code 5 No routing information found Status code 6 Failed to connect to the router Status code 7 The device cannot connect to the cloud

In some embodiments, optionally, sending a diagnostic data request to a target device includes: receiving a first input; and sending a diagnostic data request to the target device in response to the first input.

In this embodiment, when the electronic device receives an offline prompt sent by the server, the user can operate the electronic device to initiate the diagnosis of the abnormal connection state of the target device. Specifically, the user can make a first input to the electronic device, and the electronic device can send a diagnostic data request to the target device in response to the first input to diagnose the abnormal connection state of the target device.

In some embodiments, optionally, upon receiving an offline prompt sent by the server, before sending a diagnostic data request to the target device, the network diagnosis method further includes: obtaining a first media access control address in the offline prompt; and determining the target device based on the first media access control address.

In this embodiment, when the connection between the target device and the server is disconnected, the server detects that the connection with the target device is disconnected, generates an offline prompt, and then sends the offline prompt to the electronic device. It should be noted that when the connection between the target device and the server is disconnected, the media access control address (Mac address) of the target device can be obtained first, and then the offline prompt is generated according to the Mac address.

Accordingly, when the electronic device receives an offline prompt sent by the server, it can first obtain the first media access control address in the offline prompt, then determine the target device based on the obtained first media access control address, and then send a diagnostic data request to the target device.

It is understandable that, usually, a user may place multiple smart home appliances at home, and all smart home appliances can be networked and bound through electronic devices. After multiple smart home appliances are connected to the server, the electronic device then uploads the media access control address of each smart home appliance to the server, so that the server can identify multiple smart home appliances. That is, when a user controls multiple smart home appliances through a preset application on an electronic device, the user can directly control multiple smart home appliances to establish a connection with the server through the preset application, and upload the media access control addresses of multiple smart home appliances to the server through the preset application. In the process of data transmission between smart home appliances to the server and between electronic devices, their own media access control addresses can be added to the broadcast data packet, and both the electronic device and the server can parse through the agreed communication protocol to obtain the media access control address issued by the smart home appliance, thereby realizing the identification of the smart home appliance.

In some embodiments, optionally, determining an abnormal connection state between the target device and the server based on diagnostic data includes: obtaining a second media access control address in the diagnostic data; and when the second media access control address corresponds to the first media access control address, determining an abnormal connection state between the target device and the server based on the diagnostic data.

In this embodiment, when the electronic device receives diagnostic data, it can also obtain the second media access control address in the diagnostic data, and then compare the second media access control address in the diagnostic data with the first media access control address in the offline prompt sent by the server, so as to determine whether the received diagnostic data is sent by the target device, thereby ensuring that the abnormal connection status between the target device and the server can be accurately diagnosed.

In some embodiments, optionally, after determining the abnormal connection state between the target device and the server based on the diagnostic data, the network diagnosis method further includes: generating processing measures corresponding to the abnormal connection state based on the abnormal connection state; and instructing to establish a connection between the target device and the server based on the processing measures.

In this embodiment, the electronic device may also generate corresponding processing measures according to the determined abnormal connection state, and further instruct the target device to re-establish a connection with the server according to the processing measures.

In some embodiments, optionally, instructing the target device to establish a connection with the server based on the processing measures includes: sending a route self-check prompt to the target device; wherein the route self-check prompt is used to prompt the target device to re-initiate a connection process with the server.

Specifically, status code 1 means that the diagnosis is successful and the target device connection status is normal. The preset application of the electronic device can directly enter the device plug-in page to control the target device without generating processing measures. Status code 2 means that the router password is wrong. The preset application of the electronic device fails and displays "Please confirm whether the router WiFi name or password has been modified. If the WiFi name or password has been modified, please click the button below to reconnect the device." The processing measure is: the preset application of the electronic device provides the user with an operation button to reconnect with one click and update the router's WiFi name or password. Status code 3 means that the routing signal is weak. The preset application of the electronic device fails and displays "Too far away from the router, please move the router closer to the device or add a bridged router and re-diagnose." The processing measure is: the preset application of the electronic device guides the user to operate the mobile target device or router to enhance the signal. Status code 4 means an unknown error. The processing measure is: the preset application of the electronic device provides the user with a re-networking button to enter the device network configuration process, resend the WiFi name and password, and bind the device to the family account. Status code 5 means that the routing information is not found. The default application of the electronic device displays a malfunction message "Please confirm that the router WiFi name has not been modified. If it has been modified, please reconnect to the network." The handling measures are: The default application of the electronic device provides re-diagnosis and re-networking button operations. Status code 6 means that the connection to the router has failed. The default application of the electronic device displays a malfunction message "Please confirm that the router has not set up a Mac address blacklist, etc. After confirmation, please re-diagnose/if the problem still cannot be solved, please try to reconnect to the network." The handling measures are: The default application of the electronic device provides re-diagnosis and re-networking button operations. Status code 7 means that the device cannot connect to the cloud. The default application of the electronic device displays a malfunction message "Please confirm that the network is unobstructed and re-diagnose/if the problem still cannot be solved, please try to reconnect to the network." The handling measures are: The default application of the electronic device provides re-diagnosis and re-networking button operations.

As shown in FIG. 2 , according to an embodiment of the present application, a network diagnosis method is proposed, which is executed by a target device, the target device is connected to a server, the target device is connected to an electronic device through a first connection method, and the electronic device is connected to the server through a second connection method. The network diagnosis method includes:

S202, when receiving a diagnostic data request sent by the electronic device, obtaining an abnormal connection state with the server;

The diagnostic data request is generated by the electronic device when receiving an offline prompt sent by the server, and the offline prompt is generated by the server when the target device is disconnected from the server;

S204, generating diagnostic data according to the abnormal connection state;

The diagnostic data is used for analysis by the electronic device to determine the abnormal connection status between the target device and the server;

S206: Send diagnostic data to the electronic device.

The network diagnostic method provided by the present invention can be used to diagnose the abnormal connection state between the target device and the server, wherein the target device can be a household smart device, such as a television, a smart air conditioner, a smart refrigerator, etc. Further, the network diagnostic method can be executed by the target device, the target device is connected to the electronic device through a first connection method, and the electronic device is connected to the server through a second connection method. That is, the electronic device is connected to the target device and the server respectively through different connection methods, and when an abnormality occurs in the connection between the target device and the server, the electronic device can still be connected to the target device to diagnose the abnormal connection state between the target device and the server.

The first connection mode between the electronic device and the target device may be a Bluetooth connection mode, and the second connection mode between the electronic device and the server may be an SSE (Server-sent Events) long connection mode.

In addition, the electronic device can diagnose the abnormal connection status between the target device and the server through a preset application, that is, the user can operate the preset application in the electronic device to view the abnormal connection status between the target device and the server.

Furthermore, when the connection between the target device and the server is disconnected, the server detects that the connection with the target device is disconnected, generates an offline prompt, and then sends the offline prompt to the electronic device. When the electronic device receives the offline prompt sent by the server, a diagnostic data request is sent to the target device. At this time, the target device and the electronic device are connected via the first connection mode, thereby ensuring that the target device can receive the diagnostic data request sent by the electronic device.

Furthermore, when the target device receives the diagnostic data request sent by the electronic device, it can generate diagnostic data according to the abnormal connection state between the current target device and the server, and send the diagnostic data to the electronic device. At this time, since the target device and the electronic device are connected via the first connection mode, the diagnostic data can still be sent to the electronic device even if the target device is disconnected from the server.

Finally, the electronic device can parse the received diagnostic data to determine the abnormal connection status between the target device and the server. At the same time, the user can view the abnormal connection status between the target device and the server through a preset application installed in the electronic device.

In the network diagnosis method provided by the present invention, the electronic device is connected to the target device through a first connection mode, so that when the target device is disconnected from the server, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device is connected to the target device through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

In some embodiments, optionally, diagnostic data is generated based on the abnormal connection status, including: obtaining a media access control address of the target device; obtaining a preset diagnostic status code mapping table; wherein the diagnostic status code mapping table is used to display a mapping relationship between a diagnostic status code and an abnormal connection status; in the diagnostic status code mapping table, determining a diagnostic status code corresponding to the abnormal connection status; and generating diagnostic data based on the media access control address and the diagnostic status code.

In this embodiment, after the target device receives the diagnostic data request sent by the electronic device, the target device can first obtain the diagnostic status code mapping table, so that the diagnostic status code corresponding to the current abnormal connection state between the target device and the server can be directly determined according to the diagnostic status code mapping table. As shown in Table 1. Among them, the diagnostic status code and the diagnostic status code mapping table are both established in advance according to a variety of different abnormal connection states between the target device and the server, and are used to show the mapping relationship between different diagnostic status codes and different abnormal connection states.

By determining the diagnostic status code corresponding to the abnormal connection status in a preset diagnostic status code mapping table, the efficiency of determining the diagnostic status code can be effectively improved, thereby improving the efficiency of the electronic device in determining the abnormal connection status between the target device and the server.

Furthermore, the target device can also obtain its own media access control address, and then generate diagnostic data based on the media access control address and the diagnostic status code, and send the diagnostic data to the electronic device so that the electronic device can identify the target device, and then determine the abnormal connection status between the target device and the server based on the diagnostic status code.

In some embodiments, optionally, the network diagnostic method further includes: when connected to the server, uploading the media access control address of the target device to the server; wherein, when the server is disconnected from the target device, the server can generate an offline prompt based on the media access control address.

In this embodiment, when the target device is normally connected to the server, the target device can upload its own media access control address to the server, so that when the target device is disconnected from the server, the server can generate an offline prompt according to the media access control address. Then, the electronic device can determine the target device according to the media access control address in the offline prompt sent by the server.

It is understandable that, usually, a user may place multiple smart home appliances at home. After connecting to the server, the multiple smart home appliances will upload their own media access control addresses to the server so that the server can identify the multiple smart home appliances. In addition, when a user controls multiple smart home appliances through a preset application on an electronic device, the user can directly control the multiple smart home appliances to establish a connection with the server through the preset application, and upload the media access control addresses of the multiple smart home appliances to the server through the preset application. In the process of data transmission between smart home appliances and servers and electronic devices, and in the process of data transmission between electronic devices and smart home appliances, the media access control addresses of smart home appliances can be added to the transmitted data to identify the communicating smart home appliances.

As shown in FIG3 , according to an embodiment of the present application, a network diagnosis method is proposed, which is executed by a server, the server is connected to an electronic device, and the server is connected to a target device. The network diagnosis method includes:

S302, when disconnecting from the target device, obtaining a pre-stored media access control address of the target device;

S304, generating an offline prompt according to the media access control address;

S306: Send an offline prompt to the electronic device.

The offline prompt is used to prompt the electronic device that the target device is disconnected from the server. Upon receiving the offline prompt, the electronic device can send a diagnostic data request to the target device to diagnose the abnormal connection status between the target device and the server.

The network diagnostic method provided in the present application can be used to diagnose the abnormal connection state between the target device and the server, wherein the target device can be a household smart device, such as a television, a smart air conditioner, a smart refrigerator, etc. Further, the network diagnostic method can be executed by a server, and the server is connected to the target device and the electronic device respectively, wherein the server is connected to the electronic device via a second connection method, and the electronic device is connected to the target device via a first connection method. That is, the electronic device is connected to the target device and the server respectively via different connection methods, and when an abnormality occurs in the connection between the target device and the server, the electronic device can still be connected to the target device to diagnose the abnormal connection state between the target device and the server.

The first connection mode between the electronic device and the target device may be a Bluetooth connection mode, and the second connection mode between the electronic device and the server may be an SSE (Server-sent Events) long connection mode.

In addition, the electronic device can diagnose the abnormal connection status between the target device and the server through a preset application, that is, the user can operate the preset application in the electronic device to view the abnormal connection status between the target device and the server.

Furthermore, when the connection between the target device and the server is disconnected, the server detects the disconnection with the target device and generates an offline prompt, and then sends the offline prompt to the electronic device. It should be noted that when the connection between the target device and the server is disconnected, the media access control address (Mac address) of the target device can be obtained first, and then the offline prompt is generated according to the Mac address.

When the electronic device receives an offline prompt sent by the server, the target device can be determined based on the Mac address in the offline prompt, and then a diagnostic data request can be sent to the target device. At this time, the target device and the electronic device are connected via a first connection method, thereby ensuring that the target device can receive the diagnostic data request sent by the electronic device.

Furthermore, when the target device receives the diagnostic data request sent by the electronic device, it can generate diagnostic data according to the abnormal connection state between the current target device and the server, and send the diagnostic data to the electronic device. At this time, since the target device and the electronic device are connected via the first connection mode, the diagnostic data can still be sent to the electronic device even if the target device is disconnected from the server.

Finally, the electronic device can parse the received diagnostic data to determine the abnormal connection status between the target device and the server. At the same time, the user can view the abnormal connection status between the target device and the server through a preset application installed in the electronic device.

In the network diagnosis method provided by the present invention, the electronic device is connected to the target device through a first connection mode, so that when the target device is disconnected from the server, the electronic device can receive an offline prompt sent by the server. Furthermore, the electronic device is connected to the target device through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data to the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

In a specific embodiment, as shown in FIG7 , the electronic device controls the target device to establish a network connection with the server through a preset application (APP), that is, the APP configures the target device to access the Internet to achieve the connection between the target device and the server. Then, the APP is connected to the server through the SSE long connection method. At the same time, the target device can synchronize its own connection status to the APP through the server. That is, when the target device is disconnected from the server, the server sends the connection status of the target device to the APP. Alternatively, the APP can actively request the connection status of the target device to determine whether the target device is disconnected from the server.

Furthermore, when the APP receives an offline prompt from the server, it determines that the target device is offline, and then initiates a Bluetooth scan, that is, connects to the target device via Bluetooth. The target device replies with diagnostic data via Bluetooth. The APP matches the diagnostic results according to the diagnostic status code in the diagnostic data, determines the abnormal connection status, and further generates processing measures based on the abnormal connection status to instruct the target device to re-establish a connection with the server. For example, prompt the target device to self-check with the router, update the Wifi name and password to which the target device is connected, reconnect to the network and enter the network configuration process, rebind the account, etc.

According to the fourth aspect of the present application, as shown in Figure 4, a network diagnostic device 400 is proposed, which is used for electronic equipment. The network diagnostic device 400 includes: a connecting unit 402, which establishes a connection with a server; wherein the target device to be diagnosed is connected to the server; the connecting unit 402 is also used to establish a connection with the target device when an offline prompt sent by the server is received; wherein the electronic device is connected to the target device through a first connection method, and the electronic device is connected to the server through a second connection method, and the offline prompt is generated by the server when the target device is disconnected from the server; a sending unit 404 is used to send a diagnostic data request to the target device; a receiving unit 406 is used to receive diagnostic data sent by the target device corresponding to the offline prompt; a determining unit 408 is used to determine the abnormal connection state between the target device and the server based on the diagnostic data.

In the network diagnostic device 400 provided by the present invention, in the process of diagnosing the abnormal connection state between the target device and the server, the electronic device and the target device are connected through a first connection mode, so that when the target device and the server are disconnected, the electronic device can receive an offline prompt sent by the server. Further, the electronic device and the target device are connected through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data with the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

Furthermore, the determination unit 408 is specifically used to: parse the diagnostic data to generate a diagnostic status code; determine the abnormal connection status corresponding to the diagnostic status code in a preset diagnostic status code mapping table; wherein the diagnostic status code mapping table is used to display the mapping relationship between the diagnostic status code and the abnormal connection status.

Furthermore, the receiving unit 406 is further configured to receive a first input; and the sending unit 404 is further configured to send a diagnostic data request to the target device in response to the first input.

Furthermore, the determining unit 408 is further configured to: obtain a first media access control address in the offline prompt; and determine a target device according to the first media access control address.

Furthermore, the determination unit 408 is specifically configured to: obtain a second media access control address in the diagnostic data; and determine an abnormal connection state between the target device and the server according to the diagnostic data when the second media access control address corresponds to the first media access control address.

Furthermore, the network diagnosis apparatus 400 further includes a generating unit, which is used to generate a processing measure corresponding to the abnormal connection state according to the abnormal connection state; and to instruct the target device to establish a connection with the server according to the processing measure.

Furthermore, the generation unit is also used to generate a route self-check prompt according to the processing measures; the sending unit is also used to send the route self-check prompt to the target device; wherein the route self-check prompt is used to prompt the target device to re-initiate the connection process with the server.

According to the fifth aspect of the present application, as shown in FIG5 , a network diagnostic apparatus 500 is proposed, which is used for a target device, wherein the target device is connected to a server, the target device is connected to an electronic device via a first connection method, and the electronic device is connected to the server via a second connection method. The network diagnostic apparatus 500 includes: an acquisition unit 502, which is used to acquire an abnormal connection state with the server when a diagnostic data request sent by the electronic device is received; wherein the diagnostic data request is generated by the electronic device when an offline prompt is received from the server, and the offline prompt is generated by the server when the target device is disconnected from the server; a generation unit 504, which is used to generate diagnostic data according to the abnormal connection state; wherein the diagnostic data is used for the electronic device to parse to determine the abnormal connection state between the target device and the server; and a sending unit 506, which is used to send diagnostic data to the electronic device.

In the network diagnostic device 500 provided by the present invention, in the process of diagnosing the abnormal connection state between the target device and the server, the electronic device and the target device are connected through a first connection mode, so that when the target device and the server are disconnected, the electronic device can receive an offline prompt sent by the server. Further, the electronic device and the target device are connected through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data with the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

Furthermore, the generation unit 504 is specifically used to: obtain the media access control address of the target device; obtain a preset diagnostic status code mapping table; wherein the diagnostic status code mapping table is used to display the mapping relationship between the diagnostic status code and the abnormal connection status; in the diagnostic status code mapping table, determine the diagnostic status code corresponding to the abnormal connection status; generate diagnostic data based on the media access control address and the diagnostic status code.

Furthermore, the network diagnostic device 500 also includes an uploading unit for uploading the media access control address of the target device to the server when connected to the server; wherein, when the server is disconnected from the target device, the server can generate an offline prompt based on the media access control address.

According to the sixth aspect of the present application, as shown in FIG6 , a network diagnostic device 600 is proposed, which is used for a server, wherein the server is connected to an electronic device, and the server is connected to a target device. The network diagnostic device 600 includes: an acquisition unit 602, which is used to acquire a pre-stored media access control address of a target device when the connection with the target device is disconnected; a generation unit 604, which is used to generate an offline prompt according to the media access control address; and a sending unit 606, which is used to send an offline prompt to the electronic device; wherein the offline prompt is used to prompt the electronic device that the target device is disconnected from the server, and the electronic device can send a diagnostic data request to the target device when receiving the offline prompt to diagnose the abnormal connection status between the target device and the server.

In the network diagnostic device 600 provided by the present invention, in the process of diagnosing the abnormal connection state between the target device and the server, the electronic device and the target device are connected through a first connection mode, so that when the target device and the server are disconnected, the electronic device can receive an offline prompt sent by the server. Further, the electronic device and the target device are connected through a second connection mode, so that when the electronic device receives the offline prompt, it can transmit diagnostic data with the target device, and then diagnose the abnormal connection state between the target device and the server according to the diagnostic data, so that the user can view the abnormal connection state between the target device and the server through the electronic device, thereby improving the user experience.

According to the seventh aspect of the present application, an electronic device is proposed, comprising: a processor and a memory, the memory storing programs or instructions that can be run on the processor, and the program or instructions, when executed by the processor, implements the steps of the network diagnostic method provided in any one of the above embodiments.

The electronic device provided in the present application includes a memory and a processor, and also includes a program or instruction stored in the memory. When the program or instruction is executed by the processor, it can implement the steps of the network diagnostic method of any one of the above embodiments. Therefore, the electronic device has all the beneficial effects of the above network diagnostic method, which will not be repeated here.

According to an eighth aspect of the present application, a readable storage medium is proposed, on which a program or instruction is stored. When the program or instruction is executed by a processor, the steps of the network diagnostic method provided in any one of the above embodiments are implemented.

The readable storage medium provided in the present application stores a program or instruction thereon. When the program or instruction is executed by the processor, the steps of the network diagnostic method provided in any one of the above embodiments can be implemented. Therefore, the storage medium has all the beneficial effects of the above network diagnostic method, which will not be repeated here.

In the description of this application, the term "plurality" refers to two or more than two. Unless otherwise clearly defined, the terms "upper" and "lower" indicate positions or positional relationships based on the positions or positional relationships shown in the accompanying drawings. They are only for the convenience of describing this application and simplifying the description, and do not indicate or imply that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation. Therefore, they cannot be understood as limitations on this application. The terms "connection", "installation", "fixed", etc. should be understood in a broad sense. For example, "connection" can be a fixed connection, a detachable connection, or an integral connection; it can be directly connected or indirectly connected through an intermediate medium. For ordinary technicians in this field, the specific meanings of the above terms in this application can be understood according to specific circumstances.

In the description of this specification, the description of the terms "one embodiment", "some embodiments", "specific embodiments", etc. means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present application. In this specification, the schematic representation of the above terms does not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described can be combined in any one or more embodiments or examples in a suitable manner.

The above are only preferred embodiments of the present application and are not intended to limit the present application. For those skilled in the art, the present application may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims (17)

1. A network diagnostic method, executed by an electronic device, characterized in that the network diagnostic method comprises: Establish a connection with the server; Wherein, the target device to be diagnosed is connected to the server; When receiving an offline prompt sent by the server, establishing a connection with the target device; The electronic device is connected to the target device via a first connection mode, and the electronic device is connected to the server via a second connection mode, and the offline prompt is generated by the server when the target device is disconnected from the server; Sending a diagnostic data request to the target device; receiving diagnostic data corresponding to the diagnostic data request sent by the target device; An abnormal connection state between the target device and the server is determined according to the diagnostic data. 2. The network diagnosis method according to claim 1, wherein determining the abnormal connection state between the target device and the server according to the diagnosis data comprises: Parsing the diagnostic data to generate a diagnostic status code; Determining the abnormal connection state corresponding to the diagnostic status code in a preset diagnostic status code mapping table; The diagnostic status code mapping table is used to display the mapping relationship between the diagnostic status code and the abnormal connection status. 3. The network diagnosis method according to claim 1 or 2, wherein the sending of the diagnostic data request to the target device comprises: receiving a first input; In response to the first input, a diagnostic data request is sent to the target device. 4. The network diagnosis method according to claim 1 or 2, characterized in that, in the case of receiving the offline prompt sent by the server, before establishing a connection with the target device, the network diagnosis method further comprises: Obtaining a first media access control address in the offline prompt; The target device is determined according to the first media access control address. 5. The network diagnosis method according to claim 4, wherein determining the abnormal connection state between the target device and the server according to the diagnosis data comprises: Obtaining a second media access control address in the diagnostic data; In a case where the second media access control address corresponds to the first media access control address, an abnormal connection state between the target device and the server is determined according to the diagnostic data. 6. The network diagnosis method according to claim 1 or 2, characterized in that after determining the abnormal connection state between the target device and the server according to the diagnosis data, the network diagnosis method further comprises: According to the abnormal connection state, generating a processing measure corresponding to the abnormal connection state; According to the processing measure, the target device is instructed to establish a connection with the server. 7. The network diagnosis method according to claim 6, wherein the step of instructing the target device to establish a connection with the server according to the processing measure comprises: Generate a routing self-check prompt according to the processing measures; Sending a route self-check prompt to the target device; The routing self-check prompt is used to prompt the target device to re-initiate a connection process with the server. 8. A network diagnostic method, executed by a target device, characterized in that the target device is connected to a server, the target device is connected to an electronic device via a first connection method, and the electronic device is connected to the server via a second connection method, and the network diagnostic method comprises: Upon receiving a diagnostic data request sent by the electronic device, obtaining an abnormal connection state with the server; The diagnostic data request is generated by the electronic device when receiving an offline prompt sent by the server, and the offline prompt is generated by the server when the target device is disconnected from the server; generating diagnostic data according to the abnormal connection state; The diagnostic data is used for analysis by the electronic device to determine the abnormal connection status between the target device and the server; The diagnostic data is sent to the electronic device. 9. The network diagnosis method according to claim 8, wherein generating diagnostic data according to the abnormal connection state comprises: Obtaining a media access control address of the target device; Obtain a preset diagnostic status code mapping table; Wherein, the diagnostic status code mapping table is used to display the mapping relationship between the diagnostic status code and the abnormal connection status; In the diagnostic status code mapping table, determining a diagnostic status code corresponding to the abnormal connection status; The diagnostic data is generated according to the media access control address and the diagnostic status code. 10. The network diagnosis method according to claim 8, characterized in that the network diagnosis method further comprises: When connected to the server, uploading the media access control address of the target device to the server; Wherein, when the server is disconnected from the target device, the server can generate the offline prompt according to the media access control address. 11. A network diagnostic method, executed by a server, characterized in that the server is connected to an electronic device, and the server is connected to a target device, and the network diagnostic method comprises: When disconnected from the target device, obtaining a pre-stored media access control address of the target device; Generate an offline prompt according to the media access control address; Sending the offline prompt to the electronic device; Among them, the offline prompt is used to prompt the electronic device that the target device is disconnected from the server. Upon receiving the offline prompt, the electronic device can send a diagnostic data request to the target device to diagnose the abnormal connection status between the target device and the server. 12. A network diagnostic device for electronic equipment, characterized in that the network diagnostic device comprises: A connection unit, establishing a connection with a server; Wherein, the target device to be diagnosed is connected to the server; The connecting unit is further configured to establish a connection with the target device when receiving an offline prompt sent by the server; The electronic device is connected to the target device via a first connection mode, and the electronic device is connected to the server via a second connection mode, and the offline prompt is generated by the server when the target device is disconnected from the server; A sending unit, configured to send a diagnostic data request to the target device; A receiving unit, configured to receive diagnostic data corresponding to the offline prompt sent by the target device; A determination unit is used to determine an abnormal connection state between the target device and the server according to the diagnostic data. 13. A network diagnostic device for a target device, characterized in that the target device is connected to a server, the target device is connected to an electronic device via a first connection method, and the electronic device is connected to the server via a second connection method, and the network diagnostic device comprises: an acquisition unit, configured to acquire an abnormal connection state with a server when receiving a diagnostic data request sent by the electronic device; The diagnostic data request is generated by the electronic device when receiving an offline prompt sent by the server, and the offline prompt is generated by the server when the target device is disconnected from the server; A generating unit, configured to generate diagnostic data according to the abnormal connection state; The diagnostic data is used for analysis by the electronic device to determine the abnormal connection status between the target device and the server; A sending unit is used to send the diagnostic data to the electronic device. 14. A network diagnostic device, used for a server, characterized in that the server is connected to an electronic device, the server is connected to a target device, and the network diagnostic device comprises: an acquiring unit, configured to acquire a pre-stored media access control address of the target device when disconnecting from the target device; A generating unit, used for generating an offline prompt according to the media access control address; A sending unit, configured to send the offline prompt to the electronic device; Among them, the offline prompt is used to prompt the electronic device that the target device is disconnected from the server. Upon receiving the offline prompt, the electronic device can send a diagnostic data request to the target device to diagnose the abnormal connection status between the target device and the server. 15. An electronic device, characterized in that it comprises a processor and a memory, wherein the memory stores a program or instruction that can be run on the processor, and when the program or instruction is executed by the processor, it implements the steps of the network diagnostic method as described in any one of claims 1 to 7 and/or the steps of the network diagnostic method as described in any one of claims 8 to 10 and/or the steps of the network diagnostic method as described in claim 11. 16. A readable storage medium, characterized in that the readable storage medium stores a program or instruction, and when the program or instruction is executed by a processor, it implements the steps of the network diagnostic method as described in any one of claims 1 to 7 and/or the steps of the network diagnostic method as described in any one of claims 8 to 10 and/or the steps of the network diagnostic method as described in claim 11. 17. A computer program product, comprising a computer program or instructions, characterized in that when the computer program or instructions are executed by a processor, the steps of the network diagnostic method as described in any one of claims 1 to 7 and/or the steps of the network diagnostic method as described in any one of claims 8 to 10 and/or the steps of the network diagnostic method as described in claim 11 are implemented.