CN116703292A - Method and device for processing returned goods, computer equipment and storage medium - Google Patents

Abstract

The application relates to a return processing method, a return processing device, computer equipment and a storage medium. The method comprises the following steps: in response to receiving a return application form, judging a return mode of the goods in the return application form, wherein the return mode comprises direct return and indirect return; responding to that the goods in the return application form comprise direct return goods, splitting the return application form into at least one direct return sub-application form according to the direct return goods, wherein a receiver address corresponding to the direct return sub-application form is a supplier address; generating an order-collecting and returning form according to the at least one direct return sub-application form and sending the order-collecting and returning form to a carrier; and responding to the return result of the carrier, and sending the at least one direct return sub-application form to a supplier for receiving goods. By adopting the method, the redundant links of the supply chain can be reduced, so that the return cost and the resource loss risk are reduced.

Description

A return processing method, device, computer equipment and storage medium

technical field

The present application relates to the technical field of logistics, in particular to a return processing method, device, computer equipment and storage medium.

Background technique

With the popularity of the Internet, in order to meet people's growing consumption needs, many companies seize the opportunity to develop e-commerce modules, and online shopping has become a part of people's daily life.

Some of the benefits of buying items online include the ability to avoid crowds, quick price comparisons from multiple sellers, and access to a wider selection of products. However, purchasing through a retailer's website also has the disadvantage of not being able to inspect items before purchasing. Consumers who purchase products offline at traditional retail outlets often have the opportunity to check the color, size and quality of workmanship of an item before purchasing. In contrast, when consumers shop online, their purchasing decisions are primarily based on the written description and/or photos of the item on the page. There is no opportunity to inspect the product until after it has been purchased and shipped to the consumer. Therefore, in the process of online shopping, problems such as substandard product quality or color difference of clothes often occur.

In order to reduce the shopping barriers for customers, many businesses offer return or exchange or even free shipping services. For the delivery of returned goods, consumers need to follow the return procedures set by each shopping website.

In the related technology, the customer submits a return application and transmits the return information to the supplier's server through the network; the supplier's server sends the return email to the customer through the network, including the return code and the return form; the customer takes the returned goods to the point of sale , enter the return order information, and pay the fee to complete the delivery; the point of sale sends the return information to the system server through the network; the logistics system delivers the item to the supplier to complete the return. Although this solution can be used to return the goods directly to the supplier, which reduces the link of returning the goods to the platform warehouse and then returning them to the supplier in a unified manner, but the customer needs to bear the cost of self-delivery and return, and the process of returning goods is relatively complicated.

The related technology also proposes that when the seller's geographical location is relatively remote or remote, by returning the returned goods to the agreed third-party agent to complete the return and obtain a refund, the third-party agent will directly return the returned goods to the original manufacturer or supplier. This solution avoids the situation that the return time is too long and the refund is late, but it increases the logistics cost, adds redundant links in the supply chain, and increases the risk of capital loss.

Contents of the invention

Based on this, it is necessary to address the above technical problems and provide a return processing method, device, computer equipment and storage medium that can reduce redundant links in the supply chain, thereby reducing return costs and asset loss risks.

In a first aspect, there is provided a return processing method, the method comprising:

In response to receiving the return application form, determine the return mode of the goods in the return application form, and the return mode includes direct return and indirect return;

In response to the goods in the return application form including direct return goods, split the return application form into at least one direct return sub-application form according to the direct return goods, wherein the direct return sub-application form corresponds to The address is the address of the supplier;

Generate a refund order according to the at least one direct return sub-application form and send it to the carrier;

In response to the return result of the carrier, the at least one direct return sub-requisition is sent to the supplier for receiving processing.

In one of the embodiments, the judging the return mode of the goods in the return application form includes:

Judging whether one or more commodities in the return application form and the order corresponding to the one or more commodities meet the direct return requirements;

In response to meeting the direct return requirements, determining whether there is a supplier for the one or more items that supports direct returns;

If a supported supplier exists, mark the item or items in question as direct return items.

In one embodiment, in response to the goods in the return application form including direct return goods, splitting the return application form into at least one direct return sub-application form according to the direct return goods includes:

Separate the direct return goods in the return application form into one or more direct return sub-application forms;

Combine and split the non-direct return goods in the return application form into a non-direct return sub-application form, wherein the receiving address corresponding to the non-direct return sub-application form is the warehouse address of the sales platform.

In one of the embodiments, in response to the goods in the return application form not including direct return goods, an indirect return application form is generated according to the return application form, wherein the receiving address corresponding to the indirect return application form It is the warehouse address of the sales platform.

In one of the embodiments, the direct return sub-requisition form includes a direct return mark, and in response to the result of the carrier's return, sending the at least one direct return sub-requisition form to the supplier for receipt processing includes:

In response to the success of the carrier's return collection, sending the at least one direct return sub-requisition to the supplier for receipt processing;

In response to the failure of the carrier to collect the return, modify the direct return flag of the at least one direct return sub-application form to a warehouse return flag or a self-delivery flag.

In one embodiment, the method also includes:

In response to the normal result of the supplier receiving the goods, perform virtual package receipt, virtual unpacking and virtual return;

In response to the exception of the supplier's receiving result, the receiving process is performed according to the return information returned by the supplier.

In one of the embodiments, the receiving processing according to the return information returned by the supplier includes:

The warehouse of the sales platform handles the return receiving and unpacking;

In response to the unpacking being normal, perform refund processing according to the refund flag corresponding to the at least one direct return sub-application form;

In response to the unpacking exception, return exception processing is performed.

In a second aspect, a return processing device is provided, the device comprising:

A judging module, configured to, in response to receiving the return application form, judge the return mode of the commodities in the return application form, and the return mode includes direct return and non-direct return;

A splitting module, configured to split the return application form into at least one direct return sub-application form according to the direct return commodity in response to the commodity in the return application form including the direct return commodity, wherein the direct return sub-application form The receiving address corresponding to the application form is the supplier's address;

A combined sending module, configured to generate a refund order according to the at least one direct return sub-application form and send it to the carrier;

The sending module is configured to send the at least one direct return sub-requisition to the supplier for receipt processing in response to the result of the return by the carrier.

In a third aspect, a computer device is provided, the computer device includes one or more processors; and a memory associated with the one or more processors, the memory is used to store program instructions, the program instructions When being read and executed by the one or more processors, the steps of the return processing method described in any one of the first aspect above are executed.

In a fourth aspect, a computer-readable storage medium is provided, on which a computer program is stored, and when the computer program is executed by a processor, the steps of the return processing method described in any one of the above-mentioned first aspects are executed.

The return processing method, device, computer equipment, and storage medium described above divide the return application form into at least one direct return sub-application form by judging the return mode of the return application form, so as to realize the direct return of goods and non-direct return goods. Grouping, the goods that are not directly returned are divided into one group; according to the return result of the carrier, the direct return sub-application form is sent to the supplier for receiving processing, eliminating the need to return the returned goods to the warehouse of the sales platform first and then return them to the supplier link, reducing the cost of return and the risk of asset loss.

Description of drawings

Fig. 1 is a schematic flow chart of a returned goods processing method in an embodiment;

Fig. 2 is a platform interaction diagram of a return processing method in an embodiment;

Fig. 3 is a structural block diagram of a returned goods processing device in an embodiment;

Figure 4 is an internal block diagram of a computer device in one embodiment.

Detailed ways

In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

Explanation of some terms in this application:

Member: A user who registers and purchases goods on the sales platform.

Sales platform: a website/APP/small program that displays products online and sells them to members.

Carrier: The transportation service provider that transports the products that the member needs to return from the member to the sales platform warehouse or the supplier warehouse.

Suppliers: Enterprises and their branches that provide commodities and corresponding services to the vending platform.

Direct return: Support returning the products that members need to return directly to the warehouse of the product supplier.

Non-direct return: It is not supported to directly return the product that the member needs to return to the product supplier, and needs to be returned to the sales platform's own warehouse.

Embodiment one

In one embodiment, as shown in Figure 1, a method for processing returns is provided, which includes the following steps:

S10. In response to receiving the return application form, judge the return mode of the commodities in the return application form, and the return mode includes direct return and indirect return;

S11. In response to the goods in the return application form including direct return goods, split the return application form into at least one direct return sub-application form according to the direct return goods, wherein the direct return sub-application forms correspond to The receiving address is the supplier's address;

S12. Generate a refund order according to the at least one direct return sub-application form and send it to the carrier;

Specifically, A (A is greater than 1) direct return sub-application forms can generate A refund orders respectively, or can be combined to generate a refund order.

Specifically, a carrier refers to a professional transportation company that is the actual carrier of the transportation business and actually owns the means of transportation.

S13. In response to the return result of the carrier, send the at least one direct return sub-application form to the supplier for receiving processing.

Specifically, suppliers refer to enterprises and their branches that directly provide goods and corresponding services to retailers, and individual industrial and commercial households, including manufacturers, distributors and other intermediaries.

In one of the implementation manners, the determination of the return mode of the goods in the return application form in the above step S10 includes the following steps:

S100. Determine whether one or more commodities in the return application form and the order corresponding to the one or more commodities meet the direct return requirements;

Specifically, the direct return requirements include: the return mode is door-to-door return, the order corresponding to the returned product is non-direct delivery, non-special ticket, non-customized, non-trade-in or non-Hive Box, and the returned product does not occupy the inventory of multiple suppliers.

S101. In response to meeting the direct return requirement, determine whether there is a supplier that supports direct return for the one or more commodities;

Specifically, the background configuration function of the supplier platform supports the configuration of whitelist users, and supports the whitelist and grayscale configuration of user identification. The after-sales service of the order will pass the user ID to the supplier platform to determine whether to go through the direct return process.

S102. If there is a supporting supplier, mark the one or more commodities as direct return commodities.

In one of the implementations, in the above step S11, in response to the fact that the commodities in the return application form include direct return commodities, splitting the return application form into at least one direct return sub-application form according to the direct return commodities includes the following step:

S110. Separate the direct return commodities in the return application form into one or more direct return sub-application forms;

S111. Combine and split the non-direct return goods in the return application form into an indirect return sub-application form, wherein the receiving address corresponding to the non-direct return sub-application form is the warehouse address of the sales platform.

Specifically, a vending platform refers to a platform for selling commodities online.

Specifically, the direct return sub-application form records information related to the direct return, the direct return mark, the direct return supplier's warehouse, and the direct return address.

Specifically, when a member applies, it is directly judged whether the product is directly returned, and if so, it is first split and multiple direct return sub-application forms are created, and displayed to members for viewing. That is, the customer can view the splitting details of the return application form on the front-end interface.

In one of the implementations, in response to the goods in the return application form not including direct return goods, an indirect return application form is generated according to the return application form, wherein the indirect return application form corresponds to The address is the warehouse address of the sales platform.

In one of the implementations, as shown in Figure 2, the direct return sub-application form in the above step S13 includes a direct return sign, and the at least one direct return sub-application form is sent to Goods receipt processing for suppliers includes the following steps:

S130. In response to the success of the return by the carrier, send the at least one direct return sub-application form to the supplier for receipt processing;

S131. In response to the failure of the carrier to collect the return, modify the direct return flag of the at least one direct return sub-application form to a warehouse return flag or a self-delivery flag.

Specifically, the return sign refers to returning the directly returned products that failed to be returned to the warehouse of the sales platform, and the self-delivery sign refers to sending the directly returned products that failed to be returned to the warehouse of the sales platform by the user himself .

Specifically, according to the configuration of the supplier, the combined order is collected and refunded, and the combined order for the refund is supported.

Specifically, if the refund is successful, the refund flag corresponding to the direct return sub-application form is judged, and the refund flag includes fast refund and warehouse return. Responsive to the refund flag being Fast Refund, the refund is credited to the customer account.

Specifically, the customer service can obtain information such as the result of direct return to the supplier through the query service, and update the directly returned product rejected by the supplier to a receivable package, that is, the warehouse of the sales platform can carry out secondary processing on the receivable package. Unpacking process.

In one of the implementations, the above method also includes the following steps:

S1. In response to the fact that the supplier's receipt result is normal, perform virtual package receipt, virtual unpacking and virtual return;

Specifically, supply return refers to pushing the returned goods directly to the supplier.

S2. In response to the abnormality of the supplier's receipt result, perform receipt processing according to the return information returned by the supplier.

Specifically, the return information includes the details of rejected goods and closed box information. The closed box information refers to the time when the goods rejected by the supplier reach a certain amount and are returned to the warehouse of the sales platform.

Specifically, in the process of virtual unpacking, the associated information of the direct return shipping order is updated; when the virtual return is required, associated processing is required; for the returned goods that the supplier refuses to accept, it is necessary to indicate that it is not allowed to return to the supplier.

Specifically, the results of virtual package receipt and virtual unpacking are processed, and the refund is returned to the customer's account in response to the refund being marked as return to warehouse.

Specifically, after the box is closed, the waybill is issued to collect the returned goods and refuse to accept the goods.

In one of the implementation manners, the receiving process according to the return information returned by the supplier in the above step S2 includes:

S3. The warehouse of the sales platform performs the return receiving and unpacking process;

S4. In response to the unpacking being normal, perform refund processing according to the refund flag corresponding to the at least one direct return sub-application form;

S5. In response to the unpacking exception, perform return exception processing.

Specifically, the unpacking result is processed, and the refund is returned to the customer's account in response to the refund being marked as return to warehouse.

Specifically, the abnormal handling of returns includes returning to customers.

For example, if all the products in the return application form are non-direct return products, return the non-direct return products together to the warehouse address of the sales platform.

If there are B items in the return application form, and they are all direct return items, first split the return application form into B direct return sub-application forms, and then combine the B direct return sub-application forms to generate a refund order Send to carrier. If the carrier returns successfully, the carrier will transport the B direct return products to the supplier's address, and return the fast refund corresponding to the B direct return products to the user's account; otherwise, the return failure C (C is not greater than B) The directly returned products will be returned to the warehouse of the sales platform or sent by the user to the warehouse of the sales platform, and the fast refund corresponding to the (B—C) directly returned products will be returned to the user’s account. If the result of the supplier’s receipt is normal, the sales platform will perform virtual package collection, virtual unpacking and virtual return processing, and return the corresponding returned goods (maybe B or B—C) that the supplier signed for. The refund will be refunded to the user's account; otherwise, the supplier will return the defective D (D may not be greater than B, or may not be greater than B-C) directly to the warehouse of the sales platform after closing the box, and the warehouse of the sales platform will return If there is no abnormality in the unpacking, the return refund corresponding to D pieces of direct return products will be returned to the user account. If there are E (E is not greater than D) pieces of abnormality in unpacking, the sales platform will For E pieces of abnormal products, contact the user to handle the return abnormality, and return the warehouse return refund corresponding to (D—E) directly returned products to the user account.

If the return application form includes M direct return products and N non-direct return products, split the M direct return products into M direct return sub-application forms, and split the N non-direct return products into one indirect return Sub application form. N pieces of non-direct return goods are returned to the warehouse of the sales platform, and M direct return sub-application forms generate return orders and send them to the carrier. If the carrier returns successfully, the carrier will transport the M direct return products to the supplier’s address, and return the fast refund corresponding to the M direct return products to the user’s account; otherwise, O(O is not greater than M) directly returned products will be returned to the warehouse of the sales platform or sent by the user to the warehouse of the sales platform, and the fast refund corresponding to the (M—O) directly returned products will be returned to the user account. If the result of the supplier’s receipt is normal, the sales platform will perform virtual package collection, virtual unpacking and virtual return processing, and return the corresponding returned goods (maybe M, or M-O) that the supplier signed for. The refund will be refunded to the user's account; otherwise, the supplier will return the problematic P (P may not be greater than M, or may not be greater than M—O) directly to the warehouse of the sales platform after closing the box, and the warehouse of the sales platform will return If there is no abnormality in the unpacking, the return refund corresponding to P pieces of direct return products will be returned to the user account. If there are Q (Q is not greater than P) pieces of abnormality in unpacking, the sales platform will For Q pieces of abnormal products, contact the user to handle the return exception, and return the warehouse return refund corresponding to (P—Q) pieces of direct return products to the user account.

In the above returns processing method, by judging the return mode of the return application form, the return application form is divided into at least one direct return sub-application form, so as to realize the grouping of direct return goods and non-direct return goods, and non-direct return goods Separately form a group; according to the return result of the carrier, send the direct return sub-application form to the supplier for receipt processing, eliminating the need to return the returned goods to the warehouse of the sales platform and then to the supplier, reducing the return cost and resources loss risk.

According to whether the product in the return application form and the corresponding order of the product meet the direct return requirements, and whether there is a supplier that supports direct return of the product, determine whether there is a direct return product in the return application form, and conduct separate inspections for the direct return product and the non-direct return product Return processing, realize the return processing of the goods in the return application form.

In response to the successful return by the carrier, send the direct return sub-application form to the supplier for receiving processing; in response to the failure of the carrier to collect the return, change the direct return flag of the direct return sub-application form to warehouse return or self-delivery. Realize sending the customer return order that has been successfully returned to the supplier system for receipt processing, eliminating the need to return the returned goods to the platform warehouse first and then to the supplier, reducing the cost of return and the risk of asset loss.

In response to the success of the supplier's receipt of the goods, virtual package receipt, virtual unpacking and virtual return of supply are processed; in response to the abnormality of the supplier's receipt of goods, the abnormal products are returned to the warehouse of the sales platform for receipt processing, saving costs and reducing resources. loss risk.

In response to normal unpacking, refund processing is performed according to the refund flag corresponding to the at least one direct return sub-application form; in response to abnormal unpacking, abnormal return processing is performed. Through exception handling, the sales platform can fully understand the problem and handle it properly.

It should be understood that although the various steps in the flow charts of FIGS. 1-2 are displayed sequentially as indicated by the arrows, these steps are not necessarily executed sequentially in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and these steps can be executed in other orders. Moreover, at least some of the steps in Figures 1-2 may include a plurality of sub-steps or stages, these sub-steps or stages are not necessarily executed at the same time, but may be executed at different times, these sub-steps or stages The order of execution is not necessarily performed sequentially, but may be performed alternately or alternately with at least a part of other steps or sub-steps or stages of other steps.

Embodiment two

In one embodiment, as shown in FIG. 3 , a return processing device is provided, including: a judging module 30, a splitting module 31, a combined sending module 32 and a sending module 33, wherein:

The judging module 30 is configured to, in response to receiving the return application form, judge the return mode of the commodities in the return application form, and the return mode includes direct return and non-direct return;

The splitting module 31 is configured to split the return application form into at least one direct return sub-application form according to the direct return commodity in response to the commodity in the return application form including direct return commodity, wherein the direct return commodity The receiving address corresponding to the sub-requisition is the supplier address;

Merging and sending module 32, used to generate a refund order according to the at least one direct return sub-application form and send it to the carrier;

The sending module 33 is configured to send the at least one direct return sub-requisition to the supplier for receiving processing in response to the result of the return by the carrier.

In one of the implementation manners, the judgment module 30 judges the return mode of the goods in the return application form and includes the following submodules:

The first judging sub-module 300 is used to judge whether one or more commodities in the return application form and the order corresponding to the one or more commodities meet the direct return requirements;

The second judging sub-module 301 is used for judging whether there is a supplier supporting direct return for the one or more commodities in response to meeting the direct return requirement;

The marking module 302 is configured to mark the one or more items as direct return items if there is a supporting supplier.

In one of the implementation manners, the splitting module 31 splits the return application form into at least one direct return sub-application form according to the direct return commodity in response to the commodity in the return application form including direct return commodity Contains the following submodules:

The first dismantling sub-module 310 is used to separately split the direct return commodity in the return application form into one or more direct return sub-application forms;

The second dismantling sub-module 311 is used to merge and split the non-direct return goods in the return application form into an indirect return sub-application form, wherein the receiving address corresponding to the non-direct return sub-application form is the sales platform warehouse address.

In one of the implementations, in response to the goods in the return application form not including direct return goods, an indirect return application form is generated according to the return application form, wherein the indirect return application form corresponds to The address is the warehouse address of the sales platform.

In one of the implementation manners, the direct return sub-application form of the sending module 33 includes a direct return flag, and in response to the return result of the carrier, the at least one direct return sub-application form is sent to the supplier for receipt. Cargo processing includes the following submodules:

The sending sub-module 330 is configured to send the at least one direct return sub-application form to the supplier for receipt processing in response to the success of the carrier's withdrawal;

The modification sub-module 331 is configured to modify the direct return flag of the at least one direct return sub-application form to a warehouse return flag or a self-delivery flag in response to the failure of the carrier to collect the return.

In one of the implementation manners, the above-mentioned device also includes the following modules:

The virtual processing module 34 is used to perform virtual receiving, virtual unpacking and virtual return processing in response to the normal result of the supplier's receipt;

The goods receipt processing module 35 is configured to perform goods receipt processing according to the postback information returned by the supplier in response to the abnormality of the supplier's goods receipt result.

In one of the implementations, the receiving processing module 35 performs receiving processing according to the return information returned by the supplier, including the following submodules:

The actual processing sub-module 350 is used for receiving and unpacking processing of returned goods in the warehouse of the sales platform;

The refund processing sub-module 351 is configured to perform refund processing according to the refund flag corresponding to the at least one direct return sub-application form in response to the unpacking being normal;

The exception handling sub-module 352 is configured to handle the return exception in response to the unpacking exception.

For specific limitations on the returned goods processing device, please refer to the above-mentioned definition on the returned goods processing method, which will not be repeated here. Each module in the above-mentioned returned goods processing device can be fully or partially realized by software, hardware and a combination thereof. The above-mentioned modules can be embedded in or independent of the processor in the computer device in the form of hardware, and can also be stored in the memory of the computer device in the form of software, so that the processor can invoke and execute the corresponding operations of the above-mentioned modules.

Embodiment Three

In one embodiment, a computer device is provided, including a memory, a processor, and a computer program stored on the memory and operable on the processor. When the processor executes the computer program, the following steps are implemented:

In response to receiving the return application form, determine the return mode of the goods in the return application form, and the return mode includes direct return and indirect return;

In response to the goods in the return application form including direct return goods, split the return application form into at least one direct return sub-application form according to the direct return goods, wherein the direct return sub-application form corresponds to The address is the address of the supplier;

Generate a refund order according to the at least one direct return sub-application form and send it to the carrier;

In response to the return result of the carrier, the at least one direct return sub-requisition is sent to the supplier for receiving processing.

When the program instructions are read and executed by the one or more processors, operations corresponding to the steps in the above method embodiments can also be performed, and reference can be made to the above description, which will not be repeated here. Referring to FIG. 4 , it exemplarily shows the architecture of a computer device, which may specifically include a processor 410 , a video display adapter 411 , a disk drive 412 , an input/output interface 413 , a network interface 414 , and a memory 420 . The processor 410 , video display adapter 411 , disk drive 412 , input/output interface 413 , network interface 414 , and the memory 420 can be connected by communication bus 430 .

Wherein, the processor 410 may be implemented by a general-purpose central processing unit (Central Processing Unit, CPU), a microprocessor, an application-specific integrated circuit (Application Specific Integrated Circuit, ASIC), or one or more integrated circuits, and is used to execute related programs to Realize the technical solution provided by this application.

The memory 420 may be implemented in the form of a read-only memory (ReadOnlyMemory, ROM), a random access memory (RandomAccessMemory, RAM), a static storage device, a dynamic storage device, and the like. The memory 420 may store an operating system 421 for controlling the operation of the computer device 400 and a basic input output system (BIOS) 422 for controlling low-level operations of the computer device 400 . In addition, a web browser 423, a data storage management 424, an icon font processing system 425, etc. can also be stored. The above-mentioned icon font processing system 425 may be an application program in the embodiment of the present application that specifically implements the operations of the aforementioned steps. In short, when implementing the technical solution provided by the present application through software or firmware, the relevant program codes are stored in the memory 420 and invoked by the processor 410 for execution.

The input/output interface 413 is used to connect the input/output module to realize information input and output. The input/output/module can be configured in the device as a component (not shown in the figure), or can be externally connected to the device to provide corresponding functions. The input device may include a keyboard, mouse, touch screen, microphone, various sensors, etc., and the output device may include a display, a speaker, a vibrator, an indicator light, and the like.

The network interface 414 is used to connect the communication module (not shown in the figure), so as to realize the communication interaction between the device and other devices. The communication module can realize communication through wired means (such as USB, network cable, etc.), and can also realize communication through wireless means (such as mobile network, WIFI, Bluetooth, etc.).

Bus 430 comprises a path for transferring information between the various components of the device (eg, processor 410, video display adapter 411, disk drive 412, input/output interface 413, network interface 414, and memory 420).

In addition, the computer device 400 can also obtain information about specific claim conditions from the virtual resource object claim condition information database 441 for condition judgment, and so on.

It should be noted that although the above computer device 400 only shows a processor 410, a video display adapter 411, a disk drive 412, an input/output interface 413, a network interface 414, a memory 420, a bus 430, etc., in the specific implementation process , the computer equipment may also include other components necessary for proper operation. In addition, those skilled in the art can understand that the above-mentioned device may only include components necessary to realize the solution of the present application, and does not necessarily include all the components shown in the figure.

It can be known from the above description of the implementation manners that those skilled in the art can clearly understand that the present application can be implemented by means of software plus a necessary general-purpose hardware platform. Based on this understanding, the essence of the technical solution of this application or the part that contributes to the prior art can be embodied in the form of software products, and the computer software products can be stored in storage media, such as ROM/RAM, disk , optical disc, etc., including several instructions to make a computer device (which may be a personal computer, a cloud server, or a network device, etc.) execute the methods described in various embodiments or some parts of the embodiments of the present application.

Embodiment four

In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored, and when the computer program is executed by a processor, the following steps are implemented:

In response to receiving the return application form, determine the return mode of the goods in the return application form, and the return mode includes direct return and indirect return;

In response to the goods in the return application form including direct return goods, split the return application form into at least one direct return sub-application form according to the direct return goods, wherein the direct return sub-application form corresponds to The address is the address of the supplier;

Generate a refund order according to the at least one direct return sub-application form and send it to the carrier;

In response to the return result of the carrier, the at least one direct return sub-requisition is sent to the supplier for receiving processing.

Those of ordinary skill in the art can understand that all or part of the processes in the methods of the above-mentioned embodiments can be completed by instructing related hardware through computer programs, and the computer programs can be stored in a non-volatile computer-readable memory In the medium, when the computer program is executed, it may include the processes of the embodiments of the above-mentioned methods. Wherein, any references to memory, storage, database or other media used in the various embodiments provided in the present application may include non-volatile and/or volatile memory. Nonvolatile memory can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memory can include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in many forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Chain Synchlink DRAM (SLDRAM), memory bus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM), etc.

The technical features of the above embodiments can be combined arbitrarily. To make the description concise, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction in the combination of these technical features, they should be It is considered to be within the range described in this specification.

The above-mentioned embodiments only represent several implementation modes of the present application, and the description thereof is relatively specific and detailed, but it should not be construed as limiting the scope of the patent for the invention. It should be noted that those skilled in the art can make several modifications and improvements without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the scope of protection of the patent application should be based on the appended claims.

Claims (10)

1. A method of processing returns, the method comprising:

in response to receiving a return application form, judging a return mode of the goods in the return application form, wherein the return mode comprises direct return and indirect return;

responding to that the goods in the return application form comprise direct return goods, splitting the return application form into at least one direct return sub-application form according to the direct return goods, wherein a receiver address corresponding to the direct return sub-application form is a supplier address;

generating an order-collecting and returning form according to the at least one direct return sub-application form and sending the order-collecting and returning form to a carrier;

and responding to the return result of the carrier, and sending the at least one direct return sub-application form to a supplier for receiving goods.

2. The method of claim 1, wherein the determining the return mode for the merchandise in the return application comprises:

judging whether an order corresponding to one or more commodities in the return application form meets the direct return requirement or not;

responsive to meeting the direct return requirement, determining whether the one or more items of merchandise have suppliers supporting direct returns;

if there are supporting suppliers, the one or more items are marked as direct return items.

3. The method of claim 1, wherein responsive to the goods in the return application form comprising direct return goods, splitting the return application form into at least one direct return sub-application form based on the direct return goods comprises:

splitting the direct return goods in the return application form into one or more direct return sub application forms according to the parts;

combining and splitting indirect return goods in the return application form into an indirect return sub-application form, wherein the receiving address corresponding to the indirect return sub-application form is a vending platform warehouse address.

4. The method of claim 3, wherein, in response to the items in the return application form not including direct return items, generating an indirect return application form from the return application form, wherein the recipient address corresponding to the indirect return application form is a vending platform warehouse address.

5. The method of claim 4, wherein the direct return sub-application includes a direct return flag, and wherein the sending the at least one direct return sub-application to the supplier for receipt processing in response to the carrier receiving the return result comprises:

responding to successful withdrawal of the carrier, and sending the at least one direct withdrawal sub-application form to a supplier for receiving goods;

and in response to the carrier withdrawal failure, modifying the direct return flag of the at least one direct return sub-application form into a return-to-the-bin flag or a self-mailing flag.

6. The method according to claim 1, wherein the method further comprises:

responding to normal goods receiving results of suppliers, and performing virtual package receiving, virtual unpacking and virtual supply returning processing;

and responding to abnormal receiving results of the suppliers, and carrying out receiving processing according to the returned information returned by the suppliers.

7. The method of claim 6, wherein the receiving based on the return information returned by the provider comprises:

the goods selling platform warehouse carries out goods returning and package receiving and goods returning and package unpacking treatment;

responding to the unpacking normal, and carrying out refund processing according to refund marks corresponding to the at least one direct refund sub-application form;

in response to the unpacking exception, return exception handling is performed.

8. A return processing apparatus, the apparatus comprising:

the judging module is used for responding to the received goods returning application form and judging a goods returning mode of goods in the goods returning application form, wherein the goods returning mode comprises direct goods returning and indirect goods returning;

the splitting module is used for responding to that the goods in the return application form comprise direct return goods, splitting the return application form into at least one direct return sub-application form according to the direct return goods, wherein a receiver address corresponding to the direct return sub-application form is a supplier address;

the merging and sending module is used for generating an order-collecting and returning form according to the at least one direct order-returning sub-application form and sending the order-collecting and returning form to a carrier;

and the sending module is used for responding to the return result of the carrier and sending the at least one direct return sub-application form to the supplier for receiving goods.

9. A computer device, the computer device comprising:

one or more processors;

and a memory associated with the one or more processors, the memory for storing program instructions that, when read for execution by the one or more processors, perform the steps of the return processing method of any of claims 1 to 7.

10. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, carries out the steps of the return processing method according to any one of claims 1 to 7.