CN116563058A - Information processing device, method, program, and recording medium - Google Patents

Abstract

The invention provides an information processing device, method, program and recording medium. The information processing device is provided with: a receiving unit that receives ordered product information on a commodity ordered by a customer and a table number of a table on which the customer sits; a kitchen side display unit for displaying the commodity based on the order information received by the receiving unit; a meal preparation side display unit having a first display area for displaying the product based on the ordered product information received by the reception unit and a second display area for displaying the product cooked by the kitchen based on the ordered product information; and a display control unit that controls to display at least one of the commodity and the tableware, which can be provided to the customer before the commodity is completed, and the table number on the second display area before the commodity is completed based on the ordered information, and controls to display the commodity, the commodity associated with the commodity, and the table number on the second display area after the commodity is completed based on the ordered information.

Description

Information processing device, method, program, and recording medium

technical field

The present disclosure relates to an information processing device, an information processing method, an information processing program, and a recording medium.

Background technique

In facilities such as restaurants, there is an order system for accepting orders for products from customers. The order system described in Patent Document 1 includes a display unit (kitchen-side display unit) in the kitchen. When the order system accepts an order for a product from a customer, the order content is displayed on the kitchen-side display unit. When performing this display, the order system displays a list of products not yet offered to the customer on the kitchen-side display unit.

prior art literature

patent documents

Patent Document 1: Japanese Patent Laid-Open No. 2009-289216

Contents of the invention

The problem to be solved by the invention

However, since the order system described in Patent Document 1 displays the contents of the product on the display on the kitchen side, staff (floor staff) on the pantry side cannot confirm the display on the kitchen side.

Here, in restaurants and the like, when providing finished products to customers, it is necessary to provide tableware, and in addition to providing the main part of the product, it is also necessary to provide various items (such as rice, bread, salad, etc.). soup, etc.). Since more efficient work is required in restaurants and the like, it is also appropriate for staff to perform efficient actions when providing tableware and other kinds of items to customers.

The present disclosure provides an information processing device, an information processing method, and an information processing program that provide information on items associated with a commodity before and after completion of the commodity.

solutions to problems

An information processing device according to one aspect includes: a reception unit that accepts ordered product information related to a product ordered by a customer and a table number of a table where the customer is seated; Commodities; the pantry side display unit has a first display area and a second display area, the first display area is used to display the merchandise based on the order item information accepted by the acceptance unit, and the second display area For displaying products cooked by the kitchen based on the ordered item information; and a display control unit that controls the kitchen side display unit and the pantry side display unit, and controls the display control unit before the completion of the ordered product information based on the product. to display at least one of the products and tableware that can be provided to the customer before the products are completed, and the table number in the second display area. The commodity, the item associated with the commodity and the table number are displayed in the second display area.

The effect of the invention

According to one aspect, it is possible to provide information on items related to the product before and after completion of the product.

Description of drawings

FIG. 1 is a diagram for explaining an information processing device according to an embodiment.

Fig. 2 is a first diagram for explaining an example of content displayed on a display unit on the pantry side. (A) of FIG. 2 shows an example of the display before the product A1 is completed, and FIG. 2(B) shows an example of the display after the product A1 is completed.

FIG. 3 is a block diagram illustrating an information processing device according to an embodiment.

Fig. 4 is a diagram for explaining a case where there are a plurality of pantry-side display units.

Fig. 5 is a diagram for explaining a case where there is one display unit on the pantry side.

Fig. 6 is a first diagram for explaining a specific example of content displayed on a display unit on the pantry side.

Fig. 7 is a second diagram for explaining a specific example of content displayed on the display unit on the pantry side.

Fig. 8 is a third diagram for explaining a specific example of content displayed on the display unit on the pantry side.

FIG. 9 is a flowchart illustrating an information processing method according to one embodiment.

Detailed ways

Next, an embodiment will be described.

[Outline of Information Processing Device 1 ]

First, an overview of an information processing device 1 according to an embodiment will be described.

FIG. 1 is a diagram for explaining an information processing device 1 according to an embodiment.

FIG. 2 is a first diagram for explaining an example of content displayed on the pantry side display unit 222 . (A) of FIG. 2 shows an example of the display before the product A1 is completed, and FIG. 2(B) shows an example of the display after the product A1 is completed.

The information processing device 1 may be configured, for example, as a product display device or the like that displays ordered products. In addition, the information processing device 1 may be configured, for example, as a product display device or the like that displays products, articles, tableware, and the like related to the ordered product.

The information processing device 1 may be, for example, a computer such as a server, a desktop computer, a laptop computer, or a tablet.

The information processing device 1 is arranged, for example, in a store that sells products and a management headquarters that manages the store, and accepts orders for products sold at the store. An example of a store may be various facilities such as restaurants that receive orders from customers and provide products. In this case, the commodities may be meals sold at restaurants, meals provided at hotels, and the like. For example, when the information processing apparatus 1 provides the product when an order for the product is accepted, specifically, when an order for a plurality of products is accepted for the first time to provide any one of the plurality of products, the information processing apparatus 1 may also provide the corresponding product. Related items (tableware etc. as an example) are displayed.

In addition, below, as an example of the case where the ordered product is sold, a case where meals are provided at a restaurant will be described.

Specifically, first, the information processing device 1 accepts ordered product information related to an order for a product. In this case, the information processing device 1 may receive ordered product information from, for example, an order terminal 100 used by a customer or the like to order a product. Information such as the product ordered by the customer and the table number of the table at which the customer is seated may be recorded in the ordered product information.

When the information processing device 1 receives the ordered product information, it displays the contents of the product (ordered product) based on the ordered product information on the plurality of display units 22 . For example, when the store is a restaurant, the plurality of display units 22 may be a kitchen-side display unit 221, a pantry-side display unit 222, and the like (see FIG. 1 ).

The pantry side display unit 222 may include, for example, a first display area 222a (refer to FIG. 2 ) for displaying all the ordered items together with the ordered item information (for example, each order). Products and articles related to the product are displayed correspondingly. In addition, the pantry side display unit 222 may also include, for example, a second display area 222b (refer to FIG. 2 ), and the second display area 222b is used to provide customers with ordered products (for example, meals cooked in the kitchen). etc.) to display the item offered (e.g., cooked meal, etc.).

As an example is shown in (A) of FIG. 2 , the information processing device 1 sets the Product A2 and tableware that can be provided to the customer before the product A1 is provided are displayed on the second display area 222b.

As an example is shown in (B) of FIG. 2 , for example, when the information processing device 1 provides the ordered product A1 to the customer (for example, after the meal is completed), the product A1 and the product A1 are associated with each other. The item B of is displayed in the second display area 222b.

Here, as an example, when commodity A1 is pasta, etc., and commodity A2 is salad, etc., commodity A2 is provided to the customer before commodity A1 is provided, and therefore, information processing device 1 sends The names (or contents) of commodity A2 (salad) and tableware are displayed in the second display area 222b.

In addition, as an example of this case, after the product A1 (pasta) is completed, the information processing device 1 displays the name (or content) of the product A1 (pasta) in the second display area 222b.

As another example, when product A1 is a hamburger patty (a set of hamburger patty and rice), etc., and product A2 is a salad, etc., the product A2 is provided to the customer before the product A1 is provided. Before A1 (hamburger patty) is completed, the product A2 (salad) and the name (or content) of tableware are displayed on the second display area 222b.

In addition, as an example of this case, after the product A1 (hamburger patty) is completed, the information processing device 1 stores the names (or contents) of the product A1 (hamburger patty) and the item B (rice) associated with the product A1 displayed in the second display area 222b.

Here, the information processing device 1 may display, for example, the table number (for example, "1", "2", "3", etc.) of the table where the customer is seated in association with the order of the product on the first display. area 222a and a second display area 222b.

[Details of Information Processing Device 1 ]

Next, details of the information processing device 1 according to one embodiment will be described.

FIG. 3 is a block diagram illustrating an information processing device 1 according to an embodiment.

FIG. 4 is a diagram for explaining a case where a plurality of pantry side display units 222 are provided.

FIG. 5 is a diagram for explaining a case where there is one pantry-side display unit 222 .

FIG. 6 is a first diagram for explaining a specific example of content displayed on the pantry side display unit 222 .

FIG. 7 is a second diagram for explaining a specific example of content displayed on the pantry side display unit 222 .

FIG. 8 is a third diagram for explaining a specific example of content displayed on the pantry side display unit 222 .

As shown in FIG. 3 , the information processing device 1 includes, for example, a communication unit 21 , a display unit 22 (for example, a kitchen-side display unit 221 and a pantry-side display unit 222 ), a storage unit 23 , and a control unit 10 . The communication unit 21, the display unit 22, and the storage unit 23 may be an embodiment of the output unit. The control unit 10 includes, for example, a reception unit 11 , a display control unit 12 and the like. The control unit 10 can be constituted by, for example, an arithmetic processing device of the information processing device 1 or the like. The control unit 10 (for example, an arithmetic processing device, etc.) can realize the functions of each unit (for example, the reception unit 11 and the display control unit 12 ) by appropriately reading and executing various programs stored in the storage unit 23 and the like, for example.

The communication unit 21 is capable of transmitting and receiving various information with, for example, a device (external device) located outside the information processing device 1 .

The display unit 22 can display various characters, symbols, images, and the like, for example. The display unit 22 includes, for example, a kitchen-side display unit 221 and a pantry-side display unit 222 .

The kitchen-side display unit 221 displays products based on the order product information received by the reception unit 11 . The kitchen-side display unit 221 may be, for example, a display placed in a kitchen of a restaurant or the like. The kitchen-side display unit 221 may be arranged for each step of cooking, for example. An example of the cooking process may be a pizza process, a pasta process, or the like. That is, for example, one or a plurality of kitchen side display parts 221 may be provided. On the kitchen side display unit 221 , for example, kitchen staff can confirm the displayed content.

The pantry side display unit 222 may be, for example, a display placed in a pantry of a restaurant or the like. In the pantry side display unit 222 , for example, the staff on the floor can confirm the displayed content.

The pantry side display unit 222 has a first display area 222a and a second display area 222b.

The first display area 222 a displays products based on the ordered product information accepted by the accepting unit 11 . The first display area 222a is grouped for each order product information (for each order), and displays all the products for each group. For example, when the order contents of product A1 and product A2 are included in one order item information, the pantry side display unit 222 displays the names (order contents) of products A1 and A2 based on the control of the control unit 10 (see FIG. 2 ). .

The second display area 222b displays, for example, commodities, articles, tableware, etc. provided to customers. The second display area 222b, for example, displays the product A2 that can be provided before the product is completed, and displays tableware when the product A2 among the multiple products A1 and A2 is provided to the customer for the first time, and displays the product A1 and the related product after the product A1 is completed. Item B associated with A1 (refer to FIG. 2 ). That is, as an example, the second display area 222b may display product A1 or the like cooked by the kitchen based on the ordered product information.

As illustrated in FIG. 4 , there may be a plurality of pantry side display units 222 . In this case, the first pantry side display unit 2221 may display the first display area 222a. In addition, the second pantry-side display unit 2222 different from the first pantry-side display unit 2221 may display the second display area 222b. Displays of the first pantry-side display unit 2221 and the second pantry-side display unit 2222 are controlled by the control unit 10 , respectively.

As illustrated in FIG. 5 , one display unit 222 on the pantry side may exist. In this case, the first display area 222 a and the second display area 222 b may be displayed by dividing the display area of one pantry side display unit 222 . The display of the pantry side display unit 222 (the first display area 222 a and the second display area 222 b ) is controlled by the control unit 10 .

In addition, the display unit 222 on the pantry side may include, for example, a third display area (not shown) for displaying the completion of cooking from the first completed product (as an example, each completed product, etc.). elapsed time since. In this case, for example, the third display area may switch the display when the second and subsequent items are completed, and display the elapsed time since the cooking of the item has been completed. For example, the third display area can be arranged in one pantry side display part 222 together with at least one of the first display area 222a and the second display area 222b, or can be arranged in the first pantry side display part 2221 and the second pantry side display part 2221. Any one of the display units 2222 on the pantry side. Alternatively, the third display area may be arranged on a third pantry-side display unit 2223 (see FIG. 1 ), which is different from the first pantry-side display unit 2221 and the second pantry-side display unit 2222 .

The storage unit 23 may store various information and programs, for example. An example of the storage unit 23 may be a memory, a solid state disk, a hard disk drive, or the like. In addition, the storage unit 23 may be, for example, a storage area located on the cloud.

The storage unit 23 may store product information in which a product is associated with an item related to the product. That is, in the case of a commodity as a main meal, the item may be a side meal. The main meal and the auxiliary meal may be, for example, meals provided to customers at the same time. As a specific example, when the main meal is a hamburger, the auxiliary meal may be rice and bread. In addition, the auxiliary meal may be, for example, seasonings such as dressing, sauce, and soy sauce. In this case, the product information may be information obtained by associating the product “hamburger patty” with the items “rice”, “bread”, seasoning, and the like, for example. In addition, the commodity information may be, for example, information obtained by associating commodities and articles with utensils (for example, tableware, etc.) required for the commodities and articles. The product information is previously associated with products and articles (meals) offered at stores (restaurants).

Products that can be provided to customers before the products are completed may be recorded in the product information stored in the storage unit 23 . That is, the products that can be provided before the products are completed may be meals such as salad and soup, for example. Product information is preset based on products (meals) offered at stores (restaurants).

The accepting unit 11 accepts ordered product information via the communication unit 21, for example.

In this case, the accepting unit 11 may accept ordered product information from, for example, an order terminal 100 used by a customer or the like to order a product. Alternatively, the accepting unit 11 may accept ordered item information from an order terminal 100 (for example, a POS terminal) used by a restaurant staff or the like.

In addition, the accepting unit 11 may receive order product information from the order terminal 100 via a server (not shown) disposed in a restaurant or a management headquarters that manages the restaurant, for example.

Here, the accepting unit 11 accepts ordered product information related to the product ordered by the customer and the table number of the table where the customer is seated. That is, the content of the product ordered by the customer, the table number (order content), and the like are recorded in the ordered product information.

In addition, the reception unit 11 may accept order product information including the number of customers seated at the same table. That is, for example, when a group of customers including a plurality of customers arrives at the store, the number of customers constituting the group may be recorded in the ordered product information. In this case, the ordered item information may include the number of customers of one group seated at one table (one table group including a plurality of tables, etc.) may be recorded. An example of a group may be a group consisting of a plurality of customers who came to the store, and a group consisting of arbitrary customers (one or more customers) obtained by summarizing the payment unit among the plurality of customers who came to the store. , Groups divided into various units.

The display control unit 12 controls the kitchen side display unit 221 and the pantry side display unit 222 .

For example, when a plurality of kitchen-side display units 221 are arranged for each cooking process, the display control unit 12 controls to display the content of the product based on the order product information on the kitchen-side display unit arranged for the process of cooking the product. 221. In this case, for example, the display control unit 12 may control to display the content of the product based on the display correspondence information obtained by associating the product and the process of cooking the product with the kitchen-side display unit 221 arranged for the process. It is displayed on the kitchen-side display unit 221 corresponding to the process of cooking the product. Here, the storage unit 23 described above may store display correspondence information, for example.

The display control unit 12 controls to display predetermined content based on the order item information on the pantry side display unit 222 (the first display area 222a and the second display area 222b).

In this case, the display control unit 12 controls, for example, the pantry side display unit 222 to group information for each ordered product (for each order) and display all products for each group on the first display area 222a. . That is, the display control unit 12 controls, for example, to display all the products recorded in one piece of ordered product information in association with the table numbers in the first display area 222a.

As an example is shown in FIG. 6 , the display control unit 12 sets the ordered item information of the products (pasta and salad) ordered by the customer into one group, and displays the pasta, salad, and table number "1" on the first display. Area 222a. Similarly, as an example, the display control unit 12 sets the ordered product information of the products (pizza and salad) ordered by the customer into one group, and displays the pizza, the salad, and the table number "2" in the first display area 222a.

In addition, for example, the display control unit 12 displays predetermined content on the second display area 222b before one or more products based on the ordered product information are completed. Specifically, the display control unit 12 controls, for example, to display on the second display area at least one of products and tableware that can be provided to the customer before the completion of the products based on the ordered product information, and the table number. 222b. As a specific example, the product that can be provided to the customer before the product is completed may be meals such as salad and soup as described above.

In this case, the display control unit 12 may control to display on the second display area 222 b products that can be provided to the customer before the products are completed based on the product information stored in the storage unit 23 . That is, the display control unit 12 controls so that, based on the ordered product information received by the accepting unit 11 and the product information stored in the storage unit 23, items recorded in the product information that can be displayed in the product information are included in the products recorded in the product information. In the case of a product that has not been provided to the customer before, the product that can be provided to the customer is displayed on the second display area 222b.

In addition, for example, when displaying some product based on the ordered product information (for example, a product that can be provided to the customer before the product is completed) on the second display area 222b for the first time, that is, the display control unit 12 displays the product based on the ordered product information. When the content related to the product of is displayed on the second display area 222b for the first time, tableware is displayed. That is, the display control unit 12 may control so that when the reception unit 11 receives the order product information related to the product ordered by the customer seated at the table for the first time from the same table, the product information based on the order product information may be displayed. Related tableware is displayed in the second display area 222b. Tableware may be, for example, silver products such as spoons, forks, and knives, chopsticks, and the like. Tableware can also be prepared in advance with a prescribed number of sets. As a specific example, the number of tableware may be set in accordance with the number of people in the group, such as one set, two sets, three sets, four sets, and six sets. When the tableware is displayed on the second display area 222b, the staff of the store can carry the product and the tableware with a predetermined number of sets in advance to the table where the customer sits.

In the above case, as an example shown in FIG. 6 , the display control unit 12 assigns salads, tableware (silverware), and table numbers based on the ordered item information of the items (pasta and salad) ordered by the customer. "1" is displayed in the second display area 222b. Similarly, as an example, the display control unit 12 displays salad, tableware (silverware), and table number "2" in the second display area 222b based on the ordered product information of the products (pizza and salad) ordered by the customer.

For example, after one or more products based on the ordered product information are completed, the display control unit 12 displays predetermined content on the second display area 222b. Specifically, the display control unit 12 controls, for example, to display the product, the article associated with the product, and the table number on the second display area 222b after the product based on the ordered product information is completed. Here, as an example, the commodity may be a main meal, and the items associated with the commodity may also be supplementary meals. As a specific example, when the main meal is a hamburger, the auxiliary meal may be rice and bread.

In this case, the display control unit 12 may also control to specify, based on the product information stored in the storage unit 23, the item related to the product based on the ordered product information accepted by the accepting unit 11, The determined items are then displayed in the second display area 222b. That is, the display control unit 12 controls to display the completed items based on the ordered product information received by the accepting unit 11, the completed products among the products included in the ordered product information, and the product information stored in the storage unit 23. The product and the item associated with the product are displayed in the second display area 222b. The item is an item recorded in the product information and provided to the customer at the same time as the completed product in the product.

As an example of this case, as shown in FIG. 7 , the display control unit 12 assigns the pasta and table number "1" when the pasta is completed based on the ordered product information of the products (pasta and salad) ordered by the customer. displayed in the second display area 222b.

In addition, as an example, when the product is completed, the kitchen staff performs a touch operation (delete operation) on the product displayed on the display unit 221 on the kitchen side. For example, the display control unit 12 may also control to display the content of the completed product recorded in the deletion information on the first display when receiving the deletion information (for example, information on the completed product) based on the touch operation. The second display area 222b. In addition, for example, when a touch operation (delete operation) is performed on the kitchen side display unit 221, the display control unit 12 may erase the display of the product (completed product) corresponding to the touch operation from the kitchen side display unit 221. .

In addition, the display control unit 12 may control to display the plurality of products in the first form 201 (refer to FIG. in the first display area 222a.

Alternatively, when there is a product that can be provided before the completion of a plurality of products based on the ordered product information, the display control unit 12 may change the display method of the available product displayed in the first display area 222a to the second one. Mode 202 (refer to FIG. 6 ). In addition, when the available product is displayed on the second display area 222b, the display control unit 12 may set the display method of the available product displayed on the second display area 222b to the second display area 222b. Mode 202 (refer to FIG. 6 ).

Alternatively, when at least one of a plurality of products based on the ordered product information is completed and the completed product is provided to the customer, the display control unit 12 may display the completed product in the first display area 222a. The display method of the offered product is changed to the third method 203 (see FIG. 7 ).

For example, when displaying a plurality of products and articles based on the ordered product information in association with each other in the first display area 222 a , the display control unit 12 performs the display in the first form 201 for the first time.

Next, the display control unit 12 displays, for example, products that can be provided to customers before the products are completed (for example, salads, etc.) on the second display area 222b. In this case, the display control unit 12 displays in the second format 202, for example, products that can be provided to customers (for example, salad, etc.) displayed on the second display area 222b. In addition, the display control unit 12 displays in the second form 202, for example, the product (salad, etc., as an example) that can be provided to the customer displayed on the first display area 222a.

Next, when a product that can be provided to the customer (for example, salad, etc.) is provided to the customer, the display control unit 12 displays the product displayed on the first display area 222 a in the third mode 203 . In this case, for example, the floor staff performs a touch operation (delete operation) on the product, article, etc. displayed on the second display area 222b when providing the product, article, etc. to the customer. For example, the display control unit 12 may also perform control such that when receiving deletion information based on the touch operation (for example, recording information on commodities and articles provided to customers, etc.), the commodities and articles recorded in the information are deleted and displayed on the display screen. The content of the first display area 222 a is changed to the third mode 203 . The difference between the first method 201, the second method 202, and the third method 203 may be the difference in the color of the characters displayed on the first display area 222a and the difference in the highlighting of the characters, etc., which can be known to the customer. The difference in the form of the difference between the product (including article) offered, the product (including article) that can be provided to the customer, and the product (including article) that is not provided to the customer.

As an example of this case, as shown in FIG. 6 , the display control unit 12 sets the salad as the second item when the salad can be provided to the customer based on the ordered product information of the products (pasta and salad) ordered by the customer. mode 202, and set pasta as the first mode 201, and display it in the first display area 222a. Similarly, as an example, when the salad can be provided to the customer based on the ordered product information of the products (pizza and salad) ordered by the customer, the display control unit 12 sets the salad as the second method 202 and sets the pizza as The first mode 201 is displayed in the first display area 222a. Also, in these cases, unfinished pasta and pizza are exemplified.

In addition, for example, when a touch operation (deletion operation) is performed on the second display area 222b, the display control unit 12 may delete the product (including products, articles, and tableware) corresponding to the touch operation from the second display area 222b. etc.) (a salad etc. in the case of the above-mentioned example). In this case, as illustrated in FIG. 7 , the display control unit 12 displays, for example, the provided product (salad, etc. in the above-mentioned example) displayed on the first display area 222a in the third mode 203. .

Here, the erasing operation may be performed when the product is provided to the customer (for example, when the product is provided), or may be performed after the product is provided to the customer. Therefore, when the display method in the present disclosure is changed to the third method, "the case where the completed product is provided to the customer" may be, for example, when the completed product is provided to the customer (for example, when the product is delivered, etc.). Before reaching the customer) and after the completed product is provided to the customer (after the product is delivered to the customer) has a wide concept.

In addition, thereafter, in the same manner as above, when the ordered product (pasta, etc. as an example) is completed and the product can be provided, the display control unit 12 displays the product in the second display area in the second form 202 222b (refer to FIG. 7 ). In this case, the display control unit 12 may display the table number ("1" in the case illustrated in FIG. 7) corresponding to the product (pasta, etc. as an example) on the second display area 222b. In addition, the display control part 12 may display the completed product (pasta etc. as an example) displayed on the 1st display area 222a in the 2nd form 202.

When the aforementioned product (pasta, etc. as an example) is offered to the customer, the display control unit 12 may erase the display of the product from the second display area 222b when the deletion operation is performed similarly to the above case. In the case of this example, since the product is provided to the customer and all the products ordered by the customer are provided, the display control unit 12 erases the content of the order from the first display area 222a. In addition, in the case of this example, since the delivery of the products ordered by other customers (for example, pizza, etc.) has not been completed, the display control unit 12 advances the content of the order (moved to The front row on the left) is displayed in the first display area 222a.

That is, for example, when all the products displayed on the first display area 222a (all products and articles based on the ordered product information) are provided to the customer, the display control unit 12 may delete all the products from the first display area 222a. display.

As an example of this case, as shown in FIG. 8 , when all products (pasta and salad) based on the ordered product information are provided to the customer, the display control unit 222b deletes the display of the product (salad and pasta), and advances the display position (display order) of the product (pizza and salad) based on other ordered product information (moving to the left in the case illustrated in FIG. 8 ).

In addition, in the above-mentioned example, the method of displaying in the first method 201 in the state before the product is provided, and the display in the second method in the state where the product can be provided (the state in which the product can be provided but not yet provided) has been described. 202 is displayed, and the display is performed in the third mode 203 in the state that the product has been provided (the state that the cancel operation has been performed when the product is provided).

However, the present disclosure is not limited to this example, and may be displayed in the first form 201 in a state before the product is provided (including a state in which the product can be provided but not yet provided), and in a state of the product after it is provided (in the In the state where the cancel operation is performed when the product is provided), the third mode 203 is used to display.

In addition, in the above-mentioned example, the case where a "delete operation" is performed when changing the display form of a product etc. was mentioned and demonstrated. However, the present disclosure is not limited to this example, and sensors (not shown) may be placed on products (such as utensils containing meals, etc.) and tables on which customers sit, and based on the measurement results of the sensors, it is possible to estimate whether the products are was offered to the table. That is, the information processing device 1 (for example, the control unit 10 including the display control unit 12 and the like) may estimate “the status of the completed product being provided to the customer” based on the acquired measurement result of the sensor.

As an example of this case, an RFID chip (not shown) may be placed on a container or the like, and a transceiver (not shown) may be placed on a table or the like. The RFID chip can also store identification information used to identify the vessel.

In this case, the transceiver may output electromagnetic waves, for example, and receive a signal (including identification information, etc., for example) from an RFID chip disposed on a vessel or the like based on the output. The information processing device 1 (for example, the control unit 10 including the display control unit 12 and the like) may also estimate based on the signal received by the transceiver, whether the utensils containing the meals have been delivered to the table, that is, whether the merchandise has been provided to the table or not. customer. In this case, the information processing apparatus 1 may have correspondence information obtained by associating identification information for identifying a container and the like with meals stored in the container, that is, product correspondence information. The storage unit 23 may also store the correspondence information.

Here, as an example, the display control unit 12 may control the first display area 222a and the second display area 222b so that even when the receiving unit 11 receives an additional order for a commodity (additional order product information) In this case, it is also displayed in the same manner as above. When the reception unit 11 accepts the order item information of an additional product corresponding to the increase in the number of customers sitting at the same table, the display control unit 12 may display the order item information based on the additional order item information. The commodities of are displayed in the first display area 222a.

In this case, for example, when the display control unit 12 displays the products (including articles, etc.) based on the added order product information on the first display area 222a, the products based on the order product information before (before) the addition ( (including articles, etc.) are already displayed in the first display area 222a, these commodities (including articles, etc.) are collectively displayed in the first display area 222a. In addition, for example, when the receiving unit 11 receives additional order product information before all the products displayed on the first display area 222a are provided to the customer, the display control unit 12 may display the products (including items, etc.) as described above. ) are collectively displayed in the first display area 222a.

Alternatively, for example, the display control unit 12 may display, in the first display area 222 a , the commodities (including articles, etc.) based on the previous order product information and the commodities (including articles, etc.) based on the added order product information in different groups. .

In this case, the display control unit 12 may display on the second display area 222b at least one of products and tableware that can be provided to the customer before the products based on the additional ordered product information are completed. For example, when receiving the additional order product information, the display control unit 12 may display the product based on the additional order product information (for example, a product provided to the customer before the product is completed) in the second display area 222b for the first time, Tableware is also displayed on the second display area 222b similarly to the above case.

[Information processing method]

Next, an information processing method according to one embodiment will be described.

FIG. 9 is a flowchart illustrating an information processing method according to one embodiment.

In step ST101 , the reception unit 11 accepts ordered product information related to the product ordered by the customer and the table number of the table where the customer is seated. In addition, the reception unit 11 may accept order product information including the number of customers seated at the same table.

In step ST102 , the display control unit 12 associates the table number with the product ordered by the customer, and displays it on the first display area 222 a based on the ordered product information received in step ST101 . For example, when receiving order product information based on ordering multiple products at the same table in step ST101, the display control unit 12 may control to display the multiple products in the first display area 222a in the first manner 201. .

In step ST103 , the display control unit 12 determines whether the cooking of the product based on the ordered product information received in step ST101 is completed (whether it is before the product is completed). For example, when an operation to delete the product displayed on the kitchen-side display unit 221 is performed in response to the completion of the product, that is, when the kitchen-side display unit 221 receives deletion information recording the product, the display control unit 12 may determine that Cooking for this item is complete. In the case where the product is not completed ("YES"), the process proceeds to step ST104. In the case where the product is completed ("NO"), the process proceeds to step ST105.

In step ST104, before the product based on the order product information accepted in step ST101 is completed, the display control unit 12 controls so that at least one of the product and tableware that can be provided to the customer before the product is completed, and the table The number is displayed in the second display area 222b. In this case, the display control unit 12 may control to display on the second display area 222 b products that can be provided to the customer before the products are completed based on the product information stored in the storage unit 23 .

In addition, when the order product information related to the product ordered by the customer seated at the table is received from the same table for the first time in step ST101, the display control unit 12 may control so that the product information based on the order product information Related tableware is displayed in the second display area 222b.

After the processing of step ST104, the processing returns to step ST103.

Step ST105 is processing performed when the determination in step ST103 is "No".

In step ST105, after the product based on the ordered product information received in step ST101 is completed, the display control unit 12 controls to display the product, the article associated with the product, and the table number on the second display area 222b. . In this case, the display control unit 12 may also perform control so as to specify, based on the product information stored in the storage unit 23, an item related to the product based on the ordered product information received in step ST101, and after the product is completed, The determined items are displayed in the second display area 222b.

Here, the case where a product that can be provided before a plurality of products based on the ordered product information displayed on the second display area 222b is provided to the customer and the order-based product displayed on the second display area 222b may be In at least one of the cases where at least one of the plurality of products in the product information is completed and the completed product is provided to the customer, the display control unit 12 displays the provided product in the first display area 222a. The display method of the product is changed to the second method 202 .

In addition, when receiving the order product information of an additional product corresponding to the fact that the number of customers sitting at the same table has increased in step ST101, the display control unit 12 may display the order information based on the additional order The products of product information are displayed in the first display area 222a. In this case, the display control unit 12 may display on the second display area 222b at least one of products and tableware that can be provided to the customer before the products based on the additional ordered product information are completed.

Each part of the above-mentioned information processing device 1 may be implemented as a function of an arithmetic processing device of a computer or the like. That is, the reception unit 11 and the display control unit 12 (control unit 10 ) of the information processing device 1 may be implemented as a reception function and a display control function (control function) of an arithmetic processing device of a computer, respectively.

The information processing program enables the computer to realize the above-mentioned functions. The information processing program may be recorded on, for example, a non-transitory recording medium that can be read by a computer, such as a memory, a solid state disk, a hard disk drive, an optical disk, or the like.

In addition, as described above, each unit of the information processing device 1 may be realized by an arithmetic processing device of a computer or the like. The arithmetic processing device and the like are constituted by, for example, an integrated circuit or the like. Therefore, each part of the information processing device 1 may be realized as a circuit constituting an arithmetic processing device or the like. That is, the receiving unit 11 and the display control unit 12 (control unit 10 ) of the information processing device 1 may be implemented as a receiving circuit and a display control circuit (control circuit) constituting an arithmetic processing device of a computer or the like.

In addition, the communication unit 21, the display unit 22 (the kitchen-side display unit 221 and the pantry-side display unit 222), and the storage unit 23 (output unit) of the information processing device 1 may be implemented, for example, by including functions such as arithmetic processing devices. The internal communication function, display function (kitchen side display function and pantry side display function) and storage function (output function). In addition, the communication unit 21, the display unit 22 (the kitchen side display unit 221 and the pantry side display unit 222), and the storage unit 23 (output unit) of the information processing device 1 are composed of, for example, an integrated circuit or the like, and thus can also be implemented as Communication circuit, display circuit (kitchen side display circuit and pantry side display circuit), and storage circuit (output circuit). In addition, the communication unit 21, the display unit 22 (the kitchen-side display unit 221 and the pantry-side display unit 222), and the storage unit 23 (output unit) of the information processing device 1 may be constituted by a plurality of devices, for example, so as to communicate with each other. device, display device (kitchen-side display device and pantry-side display device), and storage device (output device).

The information processing device 1 can combine one or an arbitrary number of the above-mentioned multiple units.

In this disclosure, the term "information" is used, but the term "information" can be rewritten as "data", and the term "data" can be rewritten as "information".

[Aspects and effects of the present embodiment]

Next, one aspect of this embodiment and the effects achieved by each aspect will be described. In addition, this embodiment is not limited to each form described below, It can also combine suitably the above-mentioned each part, and can implement. In addition, the effect described below is an example, and the effect achieved by each aspect is not limited to the content described below.

(mode 1)

An information processing device according to one aspect includes: a reception unit that accepts ordered product information related to a product ordered by a customer and a table number of a table where the customer is seated; Commodities; the pantry side display unit has a first display area and a second display area, the first display area is used to display the product based on the order item information accepted by the acceptance unit, and the second display area is used for displaying products cooked by the kitchen based on the ordered item information; and a display control unit that controls the kitchen side display unit and the pantry side display unit, and controls the display control unit to At least one of the product and tableware that can be provided to the customer before the product is completed, and the table number are displayed in the second display area. The commodity, the items associated with the commodity and the table number are displayed in the second display area.

The information processing device can provide information on items associated with a product to workers and the like before and after completion of the product. That is, the information processing device displays products related to the ordered product, such as products and tableware that can be provided to the customer before the ordered product is completed, so the staff on the floor can grasp the information provided to the customer by confirming the display. merchandise and tableware. In addition, the information processing device can avoid the occurrence of a problem that the product has been provided to the customer but the tableware has not been provided to the customer by displaying the tableware for the first time. Therefore, the information processing device can perform a display that enables the worker to perform appropriate and efficient operations.

(method 2)

In the information processing device of one aspect, when the reception unit accepts order product information based on ordering a plurality of products at the same table, the display control unit may control to display the plurality of products in the first form displayed in the first display area, and if there is an item that can be provided before the completion of a plurality of items based on the ordered item information, the display control unit displays the available item displayed in the first display area The method is changed to the second method.

Thereby, since the information processing apparatus displays the products etc. which can be provided to the customer differently from the products etc. which are not provided to the customer, the difference of these products etc. can be clearly presented to the staff etc. The staff etc. can perform appropriate and efficient operations by checking the product display in this different format.

(mode 3)

In one aspect of the information processing device, when at least one of the plurality of products based on the ordered product information is completed and the completed product is provided to the customer, the display control unit may display the The display method of the provided product in the first display area is changed to the third method.

Thereby, since the information processing apparatus displays the products etc. which have been provided to the customer differently from the products etc. which were not provided to the customer, the difference of these products etc. can be clearly presented to a staff member etc. The staff etc. can perform appropriate and efficient operations by checking the product display in this different format.

(mode 4)

In one aspect of the information processing device, when the reception unit receives order product information related to a product ordered by a customer seated at the table for the first time from the same table, the display control unit may control the display control unit to display Tableware related to the product based on the ordered product information is displayed in the second display area.

Thereby, the information processing device can present to the staff whether provision of tableware is necessary. In addition, the information processing device can avoid problems such as products being provided to customers but tableware not yet being provided to customers.

(mode 5)

In one aspect of the information processing device, the reception unit may accept order product information including the number of customers seated at the same table, and when the reception unit accepts that the number of customers seated at the same table has increased, Accordingly, in the case of the ordered product information of the added product, the display control unit displays the product based on the added ordered product information in the first display area, and can present the product to the customer before the product based on the added ordered product information is completed. At least one of the offered products and tableware is displayed on the second display area.

Thereby, even when the number of group customers increases, the information processing device can clearly indicate the need to provide tableware, and can avoid forgetting to provide tableware to customers.

(mode 6)

In one aspect of the information processing device, there may be a plurality of pantry-side display units, the first pantry-side display unit may display the first display area, and the first pantry-side display unit may be different from the first pantry-side display unit. The second pantry side display unit displays the second display area.

Thereby, the information processing apparatus can provide the information of the item related to a product before and after completion of a product using a some pantry side display part.

(mode 7)

In one aspect of the information processing device, there is one pantry-side display unit, and the first display area and the second display area may be displayed by dividing the display area of the one pantry-side display unit.

Thereby, the information processing apparatus can provide information on items related to a product before and after completion of the product using one pantry-side display unit.

(mode 8)

In an information processing device according to one aspect, a storage unit may be provided, the storage unit stores product information obtained by associating a product with an item related to the product, and the display control unit controls to display the information based on the storage unit. The product information stored in the computer is used to specify the items associated with the product based on the ordered product information received by the acceptance unit, and the specified product is displayed in the second display area after the product is completed.

Thereby, the information processing device can specify the item related to the ordered item based on the item information, and can clearly present the identified item to the staff or the like. That is, the information processing device can perform a display that enables the worker to perform appropriate and efficient operations.

(mode 9)

In one aspect of the information processing device, the product information stored in the storage unit may record products that can be provided to the customer before the product is completed, and the display control unit may control to display the product information based on the product information stored in the storage unit. Products that can be provided to customers before the products are completed are displayed in the second display area.

Thereby, the information processing device can specify the item related to the ordered item based on the item information, and can clearly present the identified item to the staff or the like. That is, the information processing device can perform a display that enables the worker to perform appropriate and efficient operations.

(mode 10)

In one aspect of the information processing method, a computer having a display unit on the kitchen side and a display unit on the pantry side having a first display area and a second display area executes the following steps: accepting step of accepting an order from a customer The order product information related to the product and the table number of the table where the customer is seated; the kitchen side display step displays the product based on the order product information received in the acceptance step on the kitchen side display part; the pantry side display step displays the product based on the The merchandise of the ordered item information accepted by the accepting step is displayed in the first display area, and the merchandise cooked by the kitchen based on the ordered item information is displayed in the second display area; The side display unit controls to display at least one of the products and tableware that can be provided to the customer before the completion of the product and the table number on the second display area before the completion of the product based on the ordered product information. After the product is completed, it is controlled to display the product, the item associated with the product and the table number in the second display area.

Accordingly, the information processing method can achieve the same effect as the information processing device of the above-described one aspect.

(mode 11)

An information processing program of one mode is used to cause a computer to realize the following functions: a reception function that accepts ordered product information related to the product ordered by the customer and the table number of the table where the customer is seated; Commodities of the ordered product information; the display function on the pantry side has a first display area and a second display area. The area is used to display the products cooked by the kitchen based on the ordered product information; and the display control function controls the display function on the kitchen side and the display function on the side of the pantry, and controls so that the products can be displayed on the basis of the ordered product information before the product is completed. At least one of the product and tableware provided to the customer before completion and the table number are displayed in the second display area, and after the product based on the ordered product information is completed, the product, the item associated with the product, and the table are controlled. The number is displayed in the second display area.

Accordingly, the information processing program can achieve the same effect as the information processing device of the above-described one aspect.

Explanation of reference signs

1: information processing device; 10: control unit; 11: reception unit; 12: display control unit; 21: communication unit; 22: display unit; 221: kitchen side display unit; 222: meal preparation room side display unit; 222a: The first display area; 222b: the second display area; 2221: the display part on the side of the first meal preparation room; 2222: the display part on the side of the second meal preparation room; 2223: the display part on the side of the third meal preparation room; 23: the storage part; 100: order terminal; 201: first method; 202: second method; 203: third method.

Claims (12)

1. An information processing device, comprising: A reception department that accepts ordered product information related to the product ordered by the customer and the table number of the table where the customer is seated; a kitchen-side display unit that displays products based on the order product information accepted by the acceptance unit; The pantry side display unit has a first display area for displaying products based on the order product information accepted by the acceptance unit and a second display area for to display items cooked by the kitchen based on the ordered item information; and A display control unit that controls the kitchen-side display unit and the pantry-side display unit, and before the product based on the ordered product information is completed, the display control unit controls so that it can be provided to the customer before the product is completed. At least one of the product and the tableware, and the table number are displayed in the second display area, and after the product based on the ordered product information is completed, the display control unit controls to correlate the product with the product Linked items and table numbers are displayed in the second display area. 2. The information processing apparatus according to claim 1, wherein, When the acceptance unit accepts order product information based on ordering a plurality of products at the same table, the display control unit controls to display the plurality of products in the first display area in a first manner, In addition, when there is a product that can be provided before the completion of the plurality of products based on the ordered product information, the display control unit changes the display method of the available product displayed in the first display area to the second one. Way. 3. The information processing apparatus according to claim 1 or 2, wherein, When at least one of the plurality of products based on the ordered product information is completed and the completed product is provided to the customer, the display control unit displays the provided product in the first display area. The display method of the product has been changed to the third method. 4. The information processing apparatus according to claim 1 or 2, wherein, When the reception unit receives order product information related to the product ordered by the customer seated at the table from the same table for the first time, the display control unit controls so as to display the order product information based on the order product information The tableware is displayed in the second display area. 5. The information processing apparatus according to claim 1 or 2, wherein, The reception unit accepts order product information including the number of customers seated at the same table, When the reception unit accepts the order item information of an additional item corresponding to the increase in the number of customers sitting at the same table, the display control unit displays the item information based on the additional order item information. It is displayed in the first display area, and at least one of the product and tableware that can be provided to the customer before completion of the product based on the additional order item information is displayed in the second display area. 6. The information processing apparatus according to claim 1 or 2, wherein, There are multiple pantry side display parts, including a first pantry side display part and a second pantry side display part different from the first pantry side display part, The first display area is displayed on the first pantry side display unit, and the second display area is displayed on the second pantry side display unit. 7. The information processing apparatus according to claim 1 or 2, wherein, There is one display part on the side of the pantry, The first display area and the second display area are displayed by dividing the display area of one pantry-side display unit. 8. The information processing apparatus according to claim 1 or 2, wherein, a storage unit for storing product information associating a product with an item associated with the product, The display control unit performs control to specify, based on the product information stored in the storage unit, items associated with the product based on the ordered product information received by the accepting unit, and to display the specified product after the product is completed. in the second display area. 9. The information processing apparatus according to claim 8, wherein, Products that can be provided to customers before the products are completed are recorded in the product information stored in the storage unit, The display control unit controls to display, on the second display area, products that can be provided to customers before the products are completed based on the product information stored in the storage unit. 10. An information processing method for causing a computer having a kitchen-side display and a pantry-side display having a first display area and a second display area to execute the following steps: The acceptance step accepts the ordered product information related to the product ordered by the customer and the table number of the table where the customer is seated; a kitchen-side display step of displaying, on the kitchen-side display unit, products based on the order product information accepted in the acceptance step; The pantry side display step of displaying products based on the order product information received in the acceptance step on the first display area, and displaying products cooked by the kitchen based on the order product information on the second display area ;as well as The display control step is to control the display unit on the kitchen side and the display unit on the pantry side so that before the completion of the products based on the ordered product information, the products and tableware that can be provided to the customer before the completion of the products are controlled. At least one party and a table number are displayed on the second display area, and after the product based on the ordered item information is completed, control is performed to display the product, an item associated with the product, and a table number on the second display area. area. 11. An information processing program for causing a computer to perform the following steps: The acceptance step accepts the ordered product information related to the product ordered by the customer and the table number of the table where the customer is seated; a kitchen side display step of displaying products based on the order product information received in the accepting step; The step of displaying on the side of the meal preparation room, displaying in the first display area the commodities based on the order item information received through the accepting step, and displaying in the second display area the commodities cooked by the kitchen based on the order item information; and In the displaying step, before the product based on the ordered product information is completed, control is performed to display at least one of the product and tableware that can be provided to the customer before the product is completed, and the table number in the second display area. After the item information of the item is completed, control is performed to display the item, the item associated with the item, and the table number in the second display area. 12. A computer-readable recording medium on which a computer program is stored, When the computer program is executed by the processor, the information processing method according to claim 10 is realized.