CN115967767A - A Telephone Alarm System Based on OCS and Dynamic Scheduling Mechanism - Google Patents

Abstract

The invention discloses a telephone alarm system based on OCS and a dynamic scheduling mechanism, which belongs to the field of intelligent alarms, and provides intelligent functional supports such as alarm data access, smart phone calling stations, information classification subscriptions, and automatic voice broadcasts for automatic operation. Realize efficient access to alarm information, automatic voice telephone alarm for key information, automatic voice announcement for fault and power outage information and other customized alarm services. The system has effectively improved the technical support capability and on-duty work efficiency of power grid dispatching automation operation and maintenance. During the construction of the project, the functional application, operation, performance and intuitiveness of SMS and telephone alarms will be optimized; micro-service technology will be used to improve the technical architecture , to ensure that the system functions can adapt to the dynamic expansion of the monitoring scale and the large number of intelligent distribution network terminals, realizing the customized and efficient communication of alarm information, ensuring that relevant people receive the alarm content and arrange related work in a timely manner.

Description

A Telephone Alarm System Based on OCS and Dynamic Scheduling Mechanism

technical field

The invention belongs to the field of intelligent alarm, in particular to a telephone alarm system based on OCS and a dynamic scheduling mechanism.

Background technique

Most of the current telephone alarms use a single linkage alarm system, which cannot adapt to and meet the new requirements for automatic operation on duty and rapid transmission of fault information after large-scale access of equipment monitoring information to the dispatching automation system, resulting in low efficiency of automatic duty and fault information transmission , Configuration items such as alarm content, alarm level, alarm classification, and alarm notification range cannot be customized, and system alarms cannot be pushed to operation, maintenance, customer managers and other personnel through accurate SMS messages. It is necessary to improve functions such as smart phone call station, unified SMS service, information classification subscription, automatic telephone alarm, and alarm statistical analysis. At the same time, according to actual needs, in addition to improving the above functional modules, it also needs to synchronize the results of organization and personnel information, and In accordance with the functional requirements of information classification and subscription, the system management functions are simultaneously improved, including the improvement of institutional information, user management, authority management and other functions.

Contents of the invention

Aiming at the problems existing in the background technology, the present invention provides a telephone alarm system based on OCS and dynamic scheduling mechanism, which provides intelligent functions such as alarm data access, smart phone call station, information classification subscription, automatic voice broadcast, etc. Support, realize efficient access of alarm information, automatic voice telephone alarm of key information, automatic voice announcement of failure and power outage information and other customized alarm services.

In order to achieve the above object, the present invention adopts the following technical solutions: the alarm system adopts the spring cloud micro-service technology architecture, deploys based on Docker containers, separates the front-end display interface from the back-end business logic, and all functions run in a unified container environment, providing The function application service API is published to the unified application service routing gateway of the system, and the function application service realizes unified scheduling and configuration. The calling station inputs the notification content and subscriber information of the alarm information, and the smart phone calling station outputs the voice stream to the public switching layer to issue an alarm.

Further, the alarm information library includes alarm classification subscription, alarm text access, API call, fault power outage notification, dispatch notification access, and uses semantic analysis technology to perform feature extraction according to real-time alarm data and model data obtained from the pulsar message bus Establish an alarm information knowledge base, realize automatic alarm information classification management according to alarm level, alarm unit, alarm theme, etc. according to the alarm information knowledge base, and realize the flag bit setting of alarm information telephone alarm and SMS alarm; the alarm classification subscription is mainly used for Support precise SMS push and automatic telephone voice and SMS notification of various information, realizing the association of information with organizations and positions.

Further, the smart phone call station includes speech synthesis service, voice call management, and voice exchange gateway; the speech synthesis service provides a standard interface to meet the needs of text-to-speech streams in different business scenarios, and the voice call Through the association with the intelligent voice duty and information classification subscription modules, the management can automatically obtain information related to voice notification tasks, including text data, recipients, etc., and then automatically complete phone calls and voice notifications.

Further, the voice call management includes call task management, telephone number management, call task monitoring, call task statistics, call task scheduling, and external service call interface, and the functional application is implemented through secondary development based on the SDK provided by the voice switching gateway , all applications are easy to expand and deploy as separate microservices. The external service call interface performs service-oriented packaging for speech synthesis and voice call management, and provides an automatic voice notification service interface. Each business application can notify the content, notification Parameters such as person, receiver and telephone number, the smart phone call station automatically completes the voice notification. .

Further, the public switching layer includes telephone voice outgoing calls and unified short message service. The added telephone voice outgoing call is equipped with one or more voice outgoing call devices, and different channels are used for outgoing calls in turn. The unified short message service is based on the OMS system The provided SMS service interface builds a unified SMS service, which is combined with alarm information classification and subscription to realize accurate push of alarm information to management personnel.

Further, the main steps of the alarm system are:

Step 1: Based on the real-time alarm data and model data obtained from the pulsar message bus, feature extraction is performed using semantic analysis technology to establish an alarm information knowledge base;

Step 2: According to the alarm information knowledge base, the automatic alarm information is classified and managed according to the alarm level, alarm unit, alarm theme, etc.;

Step 3: Fill in and save the configuration items to realize the alarm information subscription function;

Step 4: Automatically subscribe to alarm information from the real-time bus in the data interaction and integration function according to the information classification and subscription results;

Step 5: Based on the dynamic scheduling mechanism, according to the dynamic scheduling information of the automatic operation personnel of power dispatching, the alarm will be automatically notified to the corresponding operation personnel through telephone voice during the alarm occurrence period; the following method is used to realize, based on the SMS service interface provided by the OMS system Build a unified SMS service, combined with alarm information classification and subscription to realize accurate push of alarm information to dispatching and operating personnel, transportation inspection personnel, customer managers and related management personnel; or call the smart phone call station to provide service, complete the telephone alarm;

Step 6: According to time, alarm category, equipment category, power supply area, power dispatching control area and other conditions, conduct statistical analysis and chart display of alarm information, telephone alarm notification, etc.;

Step 7: Through the statistical analysis results of the alarm, it is convenient for the power dispatching on duty and the automatic operation personnel to grasp the operation status of the power grid, and timely find out the areas or equipment that frequently generate alarms.

Beneficial effects of the present invention:

The invention provides a telephone alarm system based on OCS and dynamic scheduling mechanism. The system effectively improves the technical support capability of power grid dispatching automation operation and maintenance technology and the efficiency of on-duty work. In the project construction, the function application, operation and performance of SMS and telephone alarm will be improved. Optimized in many aspects such as intuitiveness and other aspects; using micro-service technology to improve the technical architecture, ensuring that the system functions can adapt to the dynamic expansion of the monitoring scale and the large number of intelligent distribution network terminals, realizing the customized and efficient communication of alarm information, ensuring relevant People receive the alarm content and arrange relevant work in time.

Description of drawings

Fig. 1 is a system configuration diagram of the present invention.

Fig. 2 is a scheme realization diagram of the present invention.

Fig. 3 is an alarm flow chart of the present invention.

Detailed ways

The OCS-based telephone alarm system adopts the spring cloud micro-service technology architecture, deploys based on the Docker container, adopts the spring cloud micro-service technology architecture, and deploys the Docker container to separate the front-end display interface from the back-end business logic. All functions are in Run in a unified container environment, provide functional application service APIs and publish them to the unified application service routing gateway of the system, realize unified scheduling and configuration of functional application services, and deeply apply intelligent speech synthesis, semantic recognition and other technologies to analyze the phone audio data of alarm content Optimize, provide standard public service calls to the outside world, and provide unified support for dispatching master stations, sending various messages, and automatically calling key information to on-site operation and maintenance personnel or customers.

The hardware device adopts the Ethernet interface, and there is no need to install the driver on the computer. When installing, you only need to connect the telephone line (or insert the SIM card), network cable and power cord. Support 10 channels (can be further expanded according to actual needs) outbound and notification at the same time, support one computer to control multiple devices, and only need to add additional telephone voice equipment if it needs to be expanded. Telephone voice equipment adopts Leetel T400. The device supports at least 10 concurrent telephone channels, and has basic functions such as telephone dialing and recording. Support multiple VoIP packet data flow ports, analog telephone access; support H.323 protocol group, support SIP protocol; provide high-level interface that encapsulates call processing and RTP voice processing bottom interface; support various voice codec standards, such as G.723.1, G.711, G.729A/B, etc. The system can accurately and quickly identify the other party's off-hook and play the sound without being interfered by the color ring tone. It is a digital communication, which can accurately identify the off-hook and on-hook of the other party through digital signaling, so it is not interfered by the ring tone. Voice equipment integration adopts TTS, which can be used to synthesize notification voice in advance (to reduce the workload of manual recording), or the notification content can be used in text mode, and the voice will be synthesized and played in real time after the call is connected. The system supports customizing the time period for outbound calls, so as to avoid outbound calls in the middle of the night or during lunch breaks, which will interfere with the notification object; it supports scheduled outbound calls, and can make outbound calls on specified dates and times; it supports multiple notification modes to meet the needs of large groups. Requirements for most scenarios: only need to be delivered (event notice or business publicity), need to press the confirmation button to start playing (veteran cadre notice), need button feedback (questionnaire survey, meeting notice), telephone reminders for arrears and bid evaluation expert database calls Extraction, etc.; support multiple voice management methods: computer microphone recording, outbound calls to other phones for recording, and TTS (text-to-speech); support multi-condition combination query outbound results, conditions include date and time, task title, name, call Results, feedback buttons, etc. The system can be connected with third-party software and can provide database table structure. The third-party software sends a record to the database through SQL statements, and the notification software AutoDialer can automatically read and dial out, and then save the notification result in the result table , for third-party software to read.

The telephone alarm system includes an alarm information library, a smart phone call station and a public switching layer, the alarm information library inputs alarm information notification content and subscriber information to the smart phone call station, and the smart phone call station outputs a voice stream to the public exchange layer Issue an alert.

The alarm information database includes alarm classification subscription, alarm text access, API call, fault power outage notification, and dispatch notification access. Establish an automatic telephone alarm rule library, which can be maintained visually by automation operators. After configuring rules for different types of services, automatic telephone alarm can automatically receive alarm information, abnormal signals and business notifications according to the configured telephone alarm rules. Wait for the data, and then call the phone call service of the smart phone call station to automatically group the on-duty phone number of the factory station and the phone number of relevant personnel within the authorized range; at the same time, the smart voice on-duty can automatically dial the power grid customer service phone number according to the authorization to notify the dispatch of power outage equipment and power outage range, etc. Automatic language alarm configuration content includes alarm type, alarm level, keyword, alarm time period, alarm priority, etc. Automatic telephone alarm can manually set the delay time, and the inherent delay time of telephone alarm, that is, the time when the telephone alarm is issued and the dispatching automation system issues an alarm The delay between times should be within 2 seconds. Telephone alarm monitoring, realize the classified monitoring of telephone alarms according to the division of organizations, and view the content of telephone alarms that have been completed and are being processed. The alarm information is encapsulated into a json object, and the encapsulated json object is published to the message bus, and the json object is parsed after the subscribing user subscribes. Based on the real-time alarm data and model data obtained from the pulsar message bus, semantic analysis technology is used for feature extraction to establish an alarm information knowledge base, and supports the manual maintenance and management function of the knowledge base. According to the alarm information knowledge base, the automatic alarm information is classified and managed according to the alarm level, alarm unit, alarm theme, etc., and the flag bit setting of the alarm information telephone alarm and SMS alarm is realized, so as to avoid duplication of voice broadcast and telephone alarm content, and reduce the number of telephone calls pressure. Subscription configuration items include alarm content, alarm unit, alarm time, subscription period, subscribers and other elements. The alarm information subscription function is realized by filling and saving configuration items. The subscription mode includes two modes: group subscription and individual subscription. Group subscription configuration can be performed for the automation duty group. After the group subscription, the system automatically associates the information of each member of the automation duty group, and realizes the subscription according to the mobile phone number in the duty group personnel information The information is accurately pushed, and the pushed content and pusher information are recorded in the form of logs. Based on the short message service interface provided by the OMS system, a unified short message service is built, combined with alarm information classification and subscription, the alarm information is accurately pushed to the dispatching operation personnel, transportation inspection personnel, customer managers and related management personnel, and the open API interface call service is provided externally.

The smart phone call station includes voice synthesis service, voice call management and voice exchange gateway. The speech synthesis service is supported by an offline speech synthesis component to ensure its high availability. The speech synthesis service provides a standard interface to support the needs of text-to-speech streams in different business scenarios; the voice call management includes call task management, phone number management, call task monitoring, call task statistics, call task scheduling, and external service invocation Interface, these functional applications are based on the SDK provided by the voice exchange gateway for secondary development and implementation, and all applications are easy to expand and deploy as separate microservices. Among them, the external service call interface performs service-oriented packaging for speech synthesis and voice call management, and provides an automatic voice notification service interface. Each business application can automatically complete the smart phone call station by passing parameters such as text notification content, notifier, receiver, and phone number. Voice notification.

This module automatically obtains information related to voice notification tasks, including text data, recipients, etc., through association with intelligent voice duty and information classification subscription modules, and then automatically completes telephone dialing and voice notification; the voice exchange gateway includes analog It can be integrated with digital type or modulus. ,

Dynamic scheduling mechanism: According to the constraint conditions such as work responsibility area, rest date, duty rules, working days and other constraints of power dispatching automation operators, dynamically generate power dispatching automation operation duty table, through the matching analysis of this duty table and OCS alarm information, According to the dynamic scheduling information of the automatic operation personnel of power dispatching, the alarm will be automatically notified to the corresponding operation personnel by telephone voice during the alarm occurrence time period.

The public switching layer includes telephone outbound calls and network outbound calls, and one or more voice outbound devices are added, and different channels are used in turn for outbound calls. The automatic telephone alarm function is integrated with the data interaction and integration function, the information classification subscription function and the smart phone call station, and automatically subscribes to the alarm information from the real-time bus in the data interaction and integration function according to the information classification subscription results, and according to this function module call the service provided by the smart phone call station to complete the phone alarm. The system can be set to add multiple time periods that allow outbound calls within a day, and only when the current time is in one of the time periods, outbound calls are allowed. Equipped with a complete monitoring interface, you can view the device type, status and signal strength of each channel. Design the concept of waiting queue. As long as there are records waiting to be called in the waiting queue, the system will automatically obtain the record and start the outbound call. The waiting queue has a visual interface, and you can view the task information currently waiting for outbound calls, including the called person and number , playback content, call mode and number of calls made, etc. The import of waiting data adopts importing a batch of numbers from an Excel file to the waiting queue, or selecting a batch of specific contacts from the built-in phone book to the waiting queue according to specified conditions, or manually inputting numbers. When importing an outbound call notification, you can choose one of the 4 preset notification modes: delivery only, button to confirm that you have listened, button to feedback (questionnaire) and reminder for arrears; you can choose whether to schedule or not. The notification content selection is a pre-recorded audio file or a piece of text in the hard disk (TTS function is an optional function). The system presets a directory for storing recording files, and a visual interface is set up to manage recording files in this directory, including viewing and listening to recording files, deleting and changing names. There are three ways to generate recording files: computer microphone recording, device outbound call recording, and TTS to convert text into recording. The system sets multiple conditions to query the result of the outbound call: query by the date and time of the call, the called number, the call result, the feedback button, and success or failure. For the failed outbound call, select it and click the button to add it to the waiting queue and restart it. Count the total number of calls, the total number of successes, the total number of failures, and the number of times each digit was pressed within a time range.

Finally, it should be noted that the above preferred embodiments are only used to illustrate the technical solutions of the present invention and not to limit them. Although the present invention has been described in detail through the above preferred embodiments, those skilled in the art should understand that it can be described in terms of form and Various changes may be made in the details without departing from the scope of the invention defined by the claims.

Claims (6)

1. A telephone alarm system based on OCS and dynamic scheduling mechanism, characterized in that: the alarm system adopts the spring cloud micro-service technology framework, based on Docker container deployment, the front-end display interface is separated from the back-end business logic, and all functions Run in a unified container environment, provide functional application service APIs and publish them on the unified application service routing gateway of the system, and realize unified scheduling and configuration of functional application services. The system includes an alarm information database, a smart phone call station and a public switching layer. The alarm information library inputs alarm information notification content and subscriber information to the smart phone calling station, and the smart phone calling station outputs a voice stream to the public switching layer to issue an alarm. 2. A telephone alarm system based on OCS and dynamic scheduling mechanism as claimed in claim 1, characterized in that: said alarm information library includes alarm classification subscription, alarm text access, API call, fault power outage notification, scheduling Notification access, based on the real-time alarm data and model data obtained from the pulsar message bus, feature extraction using semantic analysis technology to establish an alarm information knowledge base, and realize automatic alarm information classification according to alarm level, alarm unit, and alarm theme based on the alarm information knowledge base Management, to realize the setting of flags for alarm information telephone alarms and SMS alarms; the alarm classification subscription is mainly used to support accurate SMS push and automatic telephone voice and SMS notifications of various information, and realize the association of information with organizations and positions. 3. A kind of telephone alarm system based on OCS and dynamic scheduling mechanism as claimed in claim 1, characterized in that: the smart phone call station includes speech synthesis service, voice call management, voice exchange gateway; The synthesis service provides a standard interface to meet the needs of text-to-speech streams in different business scenarios. The voice call management automatically obtains voice notification task-related information through association with the intelligent voice duty and information classification subscription modules, including text Data, recipients, and then auto-complete phone calls and voice announcements. 4. A kind of telephone alarm system based on OCS and dynamic scheduling mechanism as claimed in claim 1, characterized in that: said voice call management includes call task management, telephone number management, call task monitoring, call task statistics, call Task scheduling, external service call interface, the functional application is based on the SDK provided by the voice exchange gateway for secondary development and implementation, all applications are easy to expand and deploy as a separate micro-service, the external service call interface is very important for speech synthesis and voice call The management is packaged as a service, and an automatic voice notification service interface is provided. Each business application can automatically complete the voice notification by passing the text notification content, notifier, receiver, and phone parameters. 5. A kind of telephone alarm system based on OCS and dynamic scheduling mechanism as claimed in claim 1, characterized in that: said public switching layer includes telephone voice outgoing call and unified short message service, said adding telephone voice outgoing call plus Set up one or more voice outbound devices, and use different channels to make outbound calls in turn. The unified SMS service is based on the SMS service interface provided by the OMS system, and a unified SMS service is built. Combined with alarm information classification and subscription, the alarm information can be accurately pushed to the management personnel . 6. A kind of telephone alarm system based on OCS and dynamic scheduling mechanism as claimed in claim 1, characterized in that: the main steps of the alarm system are: Step 1: Based on the real-time alarm data and model data obtained from the pulsar message bus, feature extraction is performed using semantic analysis technology to establish an alarm information knowledge base; Step 2: According to the alarm information knowledge base, the automatic alarm information is classified and managed according to the alarm level, alarm unit, and alarm theme; Step 3: Fill in and save the configuration items to realize the alarm information subscription function; Step 4: Automatically subscribe to alarm information from the real-time bus in the data interaction and integration function according to the information classification and subscription results; Step 5: Based on the dynamic scheduling mechanism, according to the dynamic scheduling information of the automatic operation personnel of power dispatching, the alarm will be automatically notified to the corresponding operation personnel through telephone voice during the alarm occurrence period; the following method is used to realize, based on the SMS service interface provided by the OMS system Build a unified SMS service, combined with alarm information classification and subscription to realize accurate push of alarm information to dispatching and operating personnel, transportation inspection personnel, customer managers and related management personnel; or call the smart phone call station to provide service, complete the telephone alarm; Step 6: According to the time, alarm category, equipment category, power supply area, and power dispatching control area conditions, perform statistical analysis and chart display on alarm information, telephone alarm notification, etc.; Step 7: Through the statistical analysis results of the alarm, it is convenient for the power dispatching on duty and the automatic operation personnel to grasp the operation status of the power grid, and timely find out the areas or equipment that frequently generate alarms.

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