CN115589448A - Linkage method, system, equipment and storage medium for physical phone and webpage agent - Google Patents

Abstract

The present invention provides a linkage method, system, device and storage medium between a physical phone and a webpage agent. The method includes: establishing a webpage traffic agent queue, including several webpage traffic agents; establishing a mapping table, the mapping table includes each service account, a webpage traffic agent in the webpage traffic agent queue, a physical phone, and the mapping relationship of the address book of the traffic account; when there is a mapping relationship with the same traffic account When any device answers or dials a phone number, the phone number is updated to the address book corresponding to the traffic account. The present invention can solve the problem of inefficiency in the processing of a single phone, so that the customer service can solve the business on the physical phone at the same time only by focusing on the computer terminal, and grasp the core demands of the caller at a glance through the functions in the webpage call agent system, saving the manpower of the enterprise, Review the user's service experience.

Description

Linkage method, system, equipment and storage medium for physical phone and webpage agent

technical field

The invention relates to the field of traffic, in particular, to a method, system, device and storage medium for the linkage between a physical phone and a web page agent.

Background technique

At present, physical telephones still exist in many fields such as hotels, tourism, catering, education, finance, e-commerce, and medical care. Enterprises provide pre-sales, in-sales and after-sales services to customers through telephones. It is through the phone, so the phone also occupies a very important position in the process of business operations.

VoIP has strong functions and is easy to operate, but it completely depends on the network. Once the network is disconnected, it will be completely paralyzed and has poor reliability. The physical phone also continues to work normally under the condition of the network terminal, but the function is weak and the operation is cumbersome. But the hard phone also has the following disadvantages

(1) Small screen: only a very small number of records can be seen at the same time.

(2) Inconvenient operation: If you want to check the historical records, you need to be patient for a long time.

(3) Single function: In addition to dialing and answering calls, there are only simple functions such as checking records and calling back.

When an enterprise conducts marketing through a single hard phone, it generally needs to keep an eye on the phone and record the call information on the computer at the same time, resulting in low efficiency of the phone staff. A solution that can improve this problem is urgently needed.

Therefore, the present invention provides a method, system, device and storage medium for the linkage between a physical phone and a web page agent.

Contents of the invention

Aiming at the problems in the prior art, the object of the present invention is to provide a linkage method, system, equipment and storage medium between the physical phone and the web page agent, which overcomes the difficulties of the prior art, and can solve the problem of low efficiency in processing a single phone, enabling customer service Only focusing on the computer side can solve the business on the physical phone at the same time, grasp the core demands of the caller users at a glance through the functions in the webpage call agent system, save enterprise manpower, and improve the user's service experience.

Embodiments of the present invention provide a linkage method between a physical phone and a webpage agent, comprising the following steps:

Establish a queue of web traffic agents, including several web traffic agents;

Establish a mapping table, the mapping table includes each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone and the mapping relationship of the address book of the traffic account;

When any device in the web page traffic agent or physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, the phone number is updated to the corresponding traffic account in the address book.

Preferably, the establishment of a webpage traffic agent queue includes several webpage traffic agents, including:

Establishing a queue of webpage traffic agents, the queue of webpage traffic agents includes a number of webpage traffic agents arranged in sequence; and

Based on the traffic tasks received by the webpage traffic agent queue, the traffic tasks are allocated sequentially from the head to the tail of the queue.

Preferably, the establishment of a mapping table, the mapping table includes each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone and the mapping of the address book of the traffic account relationships, including:

assigning a web traffic agent in the web traffic agent queue and at least one physical phone number to each traffic account; and

A mapping table is established, and the mapping table includes the mapping relationship between each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone, and the address book of the traffic account.

Preferably, when any device in the web page traffic agent or the physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, the phone number is updated to the In the address book corresponding to the above traffic account, including:

Collecting the call records of the web page traffic agent or the physical phone with which the traffic account has a mapping relationship;

When any device in the web page traffic agent or physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, the phone number is added to the phone number as the number to be added. address book;

The address book compares the number to be added with the pre-stored phone number, and if there is no duplicate, the number to be added is stored in the address book.

Preferably, when any device in the web page traffic agent or the physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, the phone number is updated to the The address book corresponding to the above traffic account also includes:

Record the phone call corresponding to the number to be added newly stored in the address book, obtain the call of the other party from the traffic account through semantic recognition in the recorded file, and use the call as a newly stored call in the communication The name field of the number to be added recorded.

Preferably, it also includes:

A physical phone that has a mapping relationship with the same traffic account receives an outbound call instruction sent by the webpage phone, and dials a phone number in the address book.

Preferably, it also includes:

Real-time collection of the working status of the webpage traffic agent and the physical phone number that has a mapping relationship with the same traffic account, when the physical phone number is in the connected state, the associated webpage traffic seat will be connected from the webpage The traffic agent queue is removed, and when the call of the entity phone number hangs up, the associated webpage traffic agent is arranged at the end of the webpage traffic agent queue.

An embodiment of the present invention also provides a linkage system between a physical phone and a webpage agent, which is used to realize the above-mentioned linkage method between a physical phone and a webpage agent, and the linkage system between a physical phone and a webpage agent includes:

The agent queue module is used to establish a webpage traffic agent queue, including several webpage traffic agents;

Mapping relation module, establish a mapping table, described mapping table includes the mapping relation of each traffic account, a webpage traffic seat in the described webpage traffic seat queue, a physical phone and the address book of the traffic account ;

The call linkage module, when any device in the web page traffic agent or the physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, then updates the phone number to the In the address book corresponding to the traffic account.

Embodiments of the present invention also provide a linkage device between a physical phone and a webpage agent, including:

processor;

a memory storing executable instructions of the processor;

Wherein, the processor is configured to execute the steps of the above-mentioned method for linking the physical phone and the webpage agent by executing the executable instruction.

An embodiment of the present invention also provides a computer-readable storage medium for storing a program, and when the program is executed, the steps of the above-mentioned method for linking a physical phone and a webpage agent are realized.

The purpose of the present invention is to provide a linkage method, system, device and storage medium between a physical phone and a webpage agent, which can solve the problem of inefficiency in handling a single phone, so that the customer service can solve the business on the physical phone at the same time only by paying attention to the computer terminal, and through the webpage The functions in the call agent system can grasp the core demands of the caller at a glance, save the manpower of the enterprise, and improve the service experience of the user.

Description of drawings

Other characteristics, objects and advantages of the present invention will become more apparent by reading the detailed description of non-limiting embodiments with reference to the following drawings.

Fig. 1 is a flow chart of the linkage method of a physical phone and a web page agent in the present invention.

Fig. 2 is a schematic diagram of the implementation process of the linkage method of the physical phone and the web page agent in the present invention.

Fig. 3 is a block diagram of the linkage system of the physical phone and the webpage agent of the present invention.

Fig. 4 is a schematic structural diagram of the linkage device of the physical phone and the web page agent in the present invention.

FIG. 5 is a schematic structural diagram of a computer-readable storage medium according to an embodiment of the present invention.

detailed description

Embodiments of the present application are described below through specific examples, and those skilled in the art can easily understand other advantages and effects of the present application from the contents disclosed in the present application. The present application can also be implemented or applied in different specific implementation modes, and the details in the present application can also be modified or changed according to different viewpoints and application systems without departing from the spirit of the present application. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

The embodiments of the present application will be described in detail below with reference to the accompanying drawings, so that those skilled in the art of the present application can easily implement them. The present application can be embodied in various forms, and is not limited to the embodiments described here.

In the expressions of this application, references to the terms "one embodiment," "some embodiments," "example," "specific examples," or "some examples," etc., mean specific features represented in connection with the embodiment or example. , structure, material or characteristic is included in at least one embodiment or example of the present application. Furthermore, the specific features, structures, materials or characteristics represented may be combined in any suitable manner in any one or more embodiments or examples. In addition, those skilled in the art may combine and combine different embodiments or examples and features of different embodiments or examples presented in the present application without conflicting with each other.

In addition, the terms "first" and "second" are only used for expressive purposes, and cannot be interpreted as indicating or implying relative importance or implicitly specifying the quantity of indicated technical features. Thus, the features defined as "first" and "second" may explicitly or implicitly include at least one of these features. In the expressions of this application, "plurality" means two or more, unless otherwise specifically defined.

In order to clarify the present application, components irrelevant to the description are omitted, and the same or similar components are given the same reference signs throughout the specification.

Throughout the specification, when it is said that a device is "connected" to another device, this includes not only the case of "direct connection" but also the case of "indirect connection" with other elements interposed therebetween. In addition, when it is said that a certain device "includes" a certain component, unless there is a specific statement to the contrary, it does not exclude other components, but means that other components may also be included.

When an element is said to be "on" another element, it can be directly on the other element, but it can also be with other elements in between. When a reference is made to say that an element is "directly on" another element, the other elements are not intervening.

Although in some instances the terms first, second, etc. are used herein to refer to various elements, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, a first interface, a second interface, and the like are indicated. Furthermore, as used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context indicates otherwise. It should be further understood that the terms "comprising", "comprising" indicate the presence of features, steps, operations, elements, components, items, species, and/or groups, but do not exclude one or more other features, steps, operations, elements, The existence, occurrence, or addition of components, items, categories, and/or groups. The terms "or" and "and/or" as used herein are to be construed as inclusive, or to mean either one or any combination. Thus, "A, B or C" or "A, B and/or C" means "any of the following: A; B; C; A and B; A and C; B and C; A, B and C" . Exceptions to this definition will only arise when combinations of elements, functions, steps or operations are inherently mutually exclusive in some way.

The terminology used herein is only used to refer to specific embodiments, and is not intended to limit the application. The singular form used here also includes the plural form as long as the statement does not clearly indicate the opposite meaning. The meaning of "comprising" used in the description is to specify specific characteristics, regions, integers, steps, operations, elements and/or components, not to exclude other characteristics, regions, integers, steps, operations, elements and/or components exists or is attached.

Although not differently defined, all terms including technical terms and scientific terms used herein have the same meaning as commonly understood by those skilled in the art to which this application belongs. The terms defined in commonly used dictionaries are additionally interpreted as having meanings consistent with the contents of relevant technical documents and current prompts, and as long as they are not defined, they should not be excessively interpreted as ideal or very formulaic meanings.

Fig. 2 is a flow chart of the linkage method of the physical phone and the web page agent in the present invention. As shown in Figure 2, the embodiment of the present invention provides a linkage method between a physical phone and a webpage agent, which is applied to a hotel traffic scenario, including the following steps:

S110. Establish a queue of web traffic agents, including several web traffic agents.

S120. Establish a mapping table, the mapping table includes a mapping relationship between each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone, and an address book of the traffic account.

S130. When the web service agent or any device in the physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, update the phone number to the address book corresponding to the traffic account.

The IP-based voice transmission (English: Voice over Internet Protocol, abbreviated as VoIP) of the web page traffic agent in the present invention is a voice call technology, which achieves voice calls and multimedia conferences through the Internet Protocol (IP), that is, through the Internet. to communicate. Other informal names are IP telephony, Internet telephony, broadband telephony, and broadband phone service. Among them, VoIP can be used for many Internet access devices including VoIP phones, smart phones, and personal computers, to make calls and send text messages through cellular networks and Wi-Fi. Voip calls currently only exist in web browsers or client apps. Web browsers require a computer to use, and apps require users to download third-party applications, which will make users repulsed. Voip calls are used in these scenarios that require quick dialing It cannot be well applied, thereby increasing the operating income of the enterprise.

In a preferred embodiment, step S110 includes:

S111. Establish a queue of webpage traffic agents, the queue of webpage traffic agents includes a plurality of webpage traffic agents arranged in sequence. as well as

S112. Based on the traffic tasks received by the web page traffic agent queue, the traffic tasks are allocated sequentially from the head to the tail of the queue, but not limited thereto.

In a preferred embodiment, step S120 includes:

A webpage traffic agent in the webpage traffic agent queue and at least one physical phone number are assigned to each traffic account. as well as

A mapping table is established, and the mapping table includes the mapping relationship between each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone, and the address book of the traffic account, but not limited thereto.

In a preferred embodiment, step S130 includes:

S131. Collect the web page traffic agent or the call record of the physical phone with which the traffic account has a mapping relationship.

S132. When the web service agent or any device in the physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, add the phone number to the address book as a number to be added.

S133. The address book compares the number to be added with the pre-stored phone number, and if there is no duplicate, the number to be added is stored in the address book, but not limited thereto.

In a preferred embodiment, step S130 also includes:

S134. Record the phone call corresponding to the number to be added newly stored in the address book, and obtain the address of the other party from the traffic account through semantic recognition in the recording file, and use the title as the name field of the number to be added newly stored in the address book , but not limited to this. In the present invention, the existing trained neural network model based on natural semantic recognition is used to obtain the types and corresponding quantities of items required by hotel customers through semantic recognition from the dialogue text, which will not be repeated here. Semantic recognition is one of the important components of natural language processing (NLP) technology. The core of semantic recognition is not only to understand the meaning of text vocabulary, but also to understand the meaning of this word in sentences and texts. This means that semantic recognition is from technology Basically, it needs to do: semantic analysis and disambiguation at the level of text, vocabulary, syntax, morphology, and text (paragraph), as well as corresponding meaning reorganization, so as to achieve the purpose of recognition itself.

In a preferred embodiment, also include:

S140. The physical phone that has a mapping relationship with the same traffic account receives the outbound call command sent by the web phone, and dials a phone number in the address book, but not limited thereto.

In a preferred embodiment, also include:

S150. Real-time collection of the working status of the webpage traffic agent and the physical phone number that has a mapping relationship with the same traffic account. When the physical phone number is in the connected state, the associated webpage traffic agent is automatically selected from the webpage traffic agent queue. Removed, when the call of the physical phone number hangs up, the associated webpage traffic agent is arranged at the end of the webpage traffic agent queue, but it is not limited to this.

One embodiment of the present invention is as follows:

A webpage traffic agent queue is established, and the webpage traffic agent queue includes several webpage traffic agents arranged in sequence. Based on the traffic tasks received by the webpage traffic agent queue, the traffic tasks are assigned sequentially from the head to the tail of the queue.

A webpage traffic agent in the webpage traffic agent queue and at least one physical phone number are assigned to each traffic account. A mapping table is established, and the mapping table includes the mapping relationship of each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone, and an address book of the traffic account.

Collecting traffic accounts has a mapping relationship with webpage traffic agents or call records of physical phones. When any device in the web page traffic agent or physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, the phone number is added to the address book as a number to be added. The address book compares the number to be added with the pre-stored phone number, and if there is no duplicate, the number to be added is stored in the address book. Record the phone call corresponding to the number to be added newly stored in the address book, and obtain the address of the call account for the other party through semantic recognition in the recording file, and use the address as the name field of the number to be added newly stored in the address book, thereby The automatic entry of the address book can be performed in the case of passing through using a physical phone.

The physical phone that has a mapping relationship with the same traffic account receives the outbound call command sent by the web phone, and dials a phone number in the address book.

Real-time collection of the working status of webpage traffic agents and physical phone numbers that have a mapping relationship with the same traffic account. When the physical phone number is in the connected state, the associated webpage traffic agents are removed from the webpage traffic agent queue. When the call of the physical phone number hangs up, the associated webpage traffic agent is arranged at the end of the webpage traffic agent queue, but not limited thereto.

Another embodiment of the present invention is as follows:

Fig. 2 is a schematic diagram of an implementation process of the method for synchronizing a physical phone and a web page agent according to the present invention. As shown in Figure 2, the present invention combines the rich functions of the existing web page traffic agent at present, adopts the soft and hard linkage of the physical phone (hard phone) and the web traffic agent (soft phone), and uses the web page traffic agent at the web page Manipulating linked physical phones, this solution provides a more efficient, accurate, systematic, and intelligent way to address the pain points of a single physical phone. The customer service logs in to the softphone system. When the page pops up to bind the hard phone, it is judged that it needs to be bound. If not, log in to the system and only use the softphone function. If necessary, enter the phone number to be bound in the pop-up window box , and then log in to the system so that the hard phone and soft phone can be bound based on the traffic account.

The present invention can integrate common functions such as address book, dial pad, phone basic information query, voice mailbox query and the like through the main interface of the Internet phone, and provides more convenient entrance for users. On the web page, you can summarize each call, improve customer information, place a work order, classify and other operations, so that follow-up can be tracked more accurately. After the web service agent is associated with the corresponding physical phone, by importing the address book into the web service agent, you can quickly search for the phone you want to dial on the web page, realize one-click outbound calls, and reduce the time wasted in searching the address book on the physical phone . At the same time, the functions of the webpage traffic agent itself will also be carried out normally, that is, the functions of two phones are integrated into one.

After linkage, when the physical phone receives an incoming call, the web page call agent on the web page will ring synchronously. Through the web page end web page call agent, you can check the caller's information in real time, customized welcome words, etc. For the person who answers the call, the information of the caller can be grasped before the call is connected, so as to provide more accurate services to the caller and improve customer satisfaction. Connect to the user information storage and reporting system through the web traffic agent page for subsequent statistics and user information retention and analysis. After accessing the web page call agent, if there is a missed call, you can see all the missed calls at a glance on the page, and then you can call back in time, so as not to miss the message. This technology can be applied to any enterprise, and it is easy to operate for users and suitable for most people.

The present invention is a powerful solution to the problem of inefficiency in the processing of a single phone that exists in various enterprises, so that the customer service can solve the business on the physical phone at the same time only by paying attention to the computer terminal, and grasp the incoming calls at a glance through the functions in the webpage call agent system The core demands of users, accurate tracking of customer needs, and more interesting management of enterprise customer information while saving manpower.

Fig. 3 is a block diagram of the linkage system of the physical phone and the webpage agent of the present invention. As shown in Figure 3, an embodiment of the present invention also provides a linkage system between a physical phone and a webpage agent, which is used to realize the above-mentioned linkage method between a physical phone and a webpage agent. The linkage system between a physical phone and a webpage agent includes:

The agent queue module 51 establishes a webpage traffic agent queue, including several webpage traffic agents.

The mapping relationship module 52 establishes a mapping table, and the mapping table includes the mapping relationship of each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone, and an address book of the traffic account.

Call linkage module 53, when any device in the web page traffic agent or physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, then the phone number is updated to the corresponding address book of the traffic account middle.

In a preferred embodiment, the agent queue module 51 is configured to establish a webpage traffic agent queue, and the webpage traffic agent queue includes several webpage traffic agents arranged in sequence. Based on the traffic tasks received by the webpage traffic agent queue, the traffic tasks are assigned sequentially from the head to the tail of the queue.

In a preferred embodiment, the mapping relationship module 52 is configured to assign a webpage traffic agent in the webpage traffic agent queue and at least one physical phone number to each traffic account. A mapping table is established, and the mapping table includes the mapping relationship of each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone, and an address book of the traffic account.

In a preferred embodiment, the call linkage module 53 is configured to collect the call records of the webpage call agent or the physical phone with which the call account has a mapping relationship. When any device in the web page traffic agent or physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, the phone number is added to the address book as a number to be added. The address book compares the number to be added with the pre-stored phone number, and if there is no duplicate, the number to be added is stored in the address book.

In a preferred embodiment, the call linkage module 53 is configured to record the phone call corresponding to the number to be added newly stored in the address book, obtain the call account for the other party through semantic recognition in the recording file, and use the call as The name field of the number to be added newly stored in the address book.

In a preferred embodiment, it also includes: an outbound call instruction module, wherein a physical phone having a mapping relationship with the same traffic account receives an outbound call instruction sent by the webpage phone, and dials a phone number in the address book.

In a preferred embodiment, it also includes: an agent synchronization module, which collects in real time the working status of the web page traffic agent and the entity phone number that have a mapping relationship with the same traffic account, and when the entity phone number is in the connected state, the relevant The associated webpage traffic agent is removed from the webpage traffic agent queue, and when the call of the physical phone number hangs up, the associated webpage traffic agent is arranged at the end of the webpage traffic agent queue.

The linkage system of the physical phone and the web page agent of the present invention can solve the problem of inefficiency in processing a single phone, so that the customer service can solve the business on the physical phone at the same time only by paying attention to the computer terminal, and grasp the incoming calls at a glance through the functions in the web page call agent system The core demands of users, save enterprise manpower, and improve the service experience of users.

The embodiment of the present invention also provides a linkage device between a physical phone and a webpage agent, including a processor. Memory, in which are stored executable instructions for the processor. Wherein, the processor is configured as the steps of the method for linking the physical phone and the webpage agent by executing executable instructions.

As shown above, the linkage system of the physical phone and the webpage agent in this embodiment of the present invention can solve the problem of inefficiency in handling a single phone, so that the customer service can solve the business on the physical phone at the same time only by focusing on the computer terminal. The functions in it can grasp the core demands of the caller at a glance, save the manpower of the enterprise, and improve the service experience of the user.

Those skilled in the art can understand that various aspects of the present invention can be implemented as systems, methods or program products. Therefore, various aspects of the present invention can be embodied in the following forms, that is: a complete hardware implementation, a complete software implementation (including firmware, microcode, etc.), or a combination of hardware and software implementations, which can be collectively referred to herein as "circuit", "module", or "platform".

Fig. 4 is a schematic structural diagram of the linkage device of the physical phone and the web page agent in the present invention. An electronic device 600 according to this embodiment of the present invention is described below with reference to FIG. 4 . The electronic device 600 shown in FIG. 4 is only an example, and should not limit the functions and scope of use of this embodiment of the present invention.

As shown in FIG. 4, electronic device 600 takes the form of a general-purpose computing device. Components of the electronic device 600 may include, but are not limited to: at least one processing unit 610, at least one storage unit 620, a bus 630 connecting different platform components (including the storage unit 620 and the processing unit 610), a display unit 640, and the like.

Wherein, the storage unit stores program codes, and the program codes can be executed by the processing unit 610, so that the processing unit 610 executes the steps according to various exemplary embodiments of the present invention described in the above-mentioned electronic prescription circulation processing method part of this specification. For example, the processing unit 610 may perform the steps shown in FIG. 1 .

The storage unit 620 may include a readable medium in the form of a volatile storage unit, such as a random access storage unit (RAM) 6201 and/or a cache storage unit 6202 , and may further include a read-only storage unit (ROM) 6203 .

Storage unit 620 may also include a program/utility 6204 having a set (at least one) of program modules 6205, such program modules 6205 including but not limited to: an operating system, one or more application programs, other program modules, and program data, Implementations of networked environments may be included in each or some combination of these examples.

The bus 630 may represent one or more of several types of bus structures, including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a bureau using any of a variety of bus structures. domain bus.

The electronic device 600 can also communicate with one or more external devices 700 (such as keyboards, pointing devices, Bluetooth devices, etc.), and can also communicate with one or more devices that enable the user to interact with the electronic device 600, and/or communicate with Any device (eg, router, modem, etc.) that enables the electronic device 600 to communicate with one or more other computing devices. Such communication may occur through input/output (I/O) interface 650 . Moreover, the electronic device 600 can also communicate with one or more networks (such as a local area network (LAN), a wide area network (WAN) and/or a public network such as the Internet) through the network adapter 660 . The network adapter 660 can communicate with other modules of the electronic device 600 through the bus 630 . It should be appreciated that although not shown, other hardware and/or software modules may be used in conjunction with electronic device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives And data backup storage platform, etc.

The embodiment of the present invention also provides a computer-readable storage medium for storing a program, and when the program is executed, the steps of the method for linking the physical phone and the webpage agent are realized. In some possible implementations, various aspects of the present invention can also be implemented in the form of a program product, which includes program code. When the program product runs on the terminal device, the program code is used to make the terminal device execute the above-mentioned The steps according to various exemplary embodiments of the present invention are described in the electronic prescription circulation processing method section.

As shown above, the linkage system of the physical phone and the webpage agent in this embodiment of the present invention can solve the problem of inefficiency in handling a single phone, so that the customer service can solve the business on the physical phone at the same time only by focusing on the computer terminal. The functions in it can grasp the core demands of the caller at a glance, save the manpower of the enterprise, and improve the service experience of the user.

FIG. 5 is a schematic structural diagram of a computer-readable storage medium of the present invention. As shown in FIG. 5 , a program product 800 for implementing the above method according to an embodiment of the present invention is described, which can adopt a portable compact disc read-only memory (CD-ROM) and include program codes, and can be used in terminal equipment, For example running on a personal computer. However, the program product of the present invention is not limited thereto. In this document, a readable storage medium may be any tangible medium containing or storing a program, and the program may be used by or in combination with an instruction execution system, apparatus or device.

A program product may utilize any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination thereof. More specific examples (non-exhaustive list) of readable storage media include: electrical connection with one or more conductors, portable disk, hard disk, random access memory (RAM), read only memory (ROM), erasable Programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.

A computer readable storage medium may include a data signal carrying readable program code in baseband or as part of a carrier wave traveling as part of a data signal. Such propagated data signals may take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing. A readable storage medium may also be any readable medium other than a readable storage medium that can send, propagate or transport a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the readable storage medium can be transmitted by any suitable medium, including but not limited to wireless, cable, optical cable, RF, etc., or any suitable combination of the above.

Program codes for performing the operations of the present invention may be written in any combination of one or more programming languages, including object-oriented programming languages such as Java, C++, etc., as well as conventional procedural programs Design Language—such as "C" or a similar programming language. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server to execute. In cases involving a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a local area network (LAN) or a wide area network (WAN), or alternatively, may be connected to an external computing device (e.g., using an Internet service Provider via Internet connection).

To sum up, the purpose of the present invention is to provide a linkage method, system, device and storage medium between physical phone and web page agent, which can solve the problem of low efficiency in processing by a single phone, so that the customer service can solve the business on the physical phone at the same time by only focusing on the computer terminal. , through the functions in the webpage call agent system, grasp the core demands of the caller at a glance, save the manpower of the enterprise, and improve the service experience of the user.

The above content is a further detailed description of the present invention in conjunction with specific preferred embodiments, and it cannot be assumed that the specific implementation of the present invention is limited to these descriptions. For those of ordinary skill in the technical field of the present invention, without departing from the concept of the present invention, some simple deduction or replacement can be made, which should be regarded as belonging to the protection scope of the present invention.

Claims (10)

1. A linkage method of a physical phone and a web page seat, comprising the following steps: Establish a queue of web traffic agents, including several web traffic agents; Establish a mapping table, the mapping table includes each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone and the mapping relationship of the address book of the traffic account; When any device in the web page traffic agent or physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, the phone number is updated to the corresponding traffic account in the address book. 2. The linkage method of entity phone and webpage agent according to claim 1, characterized in that, said establishment of a webpage traffic agent queue includes several webpage traffic agents, including: Establishing a queue of webpage traffic agents, the queue of webpage traffic agents includes a number of webpage traffic agents arranged in sequence; and Based on the traffic tasks received by the webpage traffic agent queue, the traffic tasks are allocated sequentially from the head to the tail of the queue. 3. The linkage method of entity phone and webpage agent according to claim 1, characterized in that, said establishment of a mapping table, said mapping table includes each traffic account, one of said webpage traffic agent queue The mapping relationship between the web traffic agent, a physical phone and the address book of the traffic account includes: assigning a web traffic agent in the web traffic agent queue and at least one physical phone number to each traffic account; and A mapping table is established, and the mapping table includes the mapping relationship between each traffic account, a webpage traffic agent in the webpage traffic agent queue, a physical phone, and the address book of the traffic account. 4. The linkage method of entity phone and web page agent according to claim 1, characterized in that, any one of the web page traffic agent or the entity phone that has a mapping relationship with the same said traffic account When the device answers or dials a phone number, the phone number is updated to the address book corresponding to the traffic account, including: Collecting the call records of the web page traffic agent or the physical phone with which the traffic account has a mapping relationship; When any device in the web page traffic agent or physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, the phone number is added to the phone number as the number to be added. address book; The address book compares the number to be added with the pre-stored phone number, and if there is no duplicate, the number to be added is stored in the address book. 5. The linkage method of entity phone and web page agent according to claim 4, characterized in that, any one of said web page traffic agent or entity phone having a mapping relationship with the same said traffic account When the device answers or dials a phone number, the phone number is updated to the address book corresponding to the traffic account, which also includes: Record the phone call corresponding to the number to be added newly stored in the address book, obtain the call of the other party from the traffic account through semantic recognition in the recorded file, and use the call as a newly stored call in the communication The name field of the number to be added recorded. 6. The linkage method of entity phone and web page agent according to claim 1, further comprising: A physical phone that has a mapping relationship with the same traffic account receives an outbound call instruction sent by the webpage phone, and dials a phone number in the address book. 7. The linkage method of entity phone and webpage agent according to claim 1, further comprising: Real-time collection of the working status of the webpage traffic agent and the physical phone number that has a mapping relationship with the same traffic account, when the physical phone number is in the connected state, the associated webpage traffic seat will be connected from the webpage The traffic agent queue is removed, and when the call of the entity phone number hangs up, the associated webpage traffic agent is arranged at the end of the webpage traffic agent queue. 8. A linkage system of a physical phone and a web page agent, used to realize the linkage method of the physical phone and web page agent according to claim 1, characterized in that it comprises: The agent queue module is used to establish a webpage traffic agent queue, including several webpage traffic agents; Mapping relation module, establish a mapping table, described mapping table includes the mapping relation of each traffic account, a webpage traffic seat in the described webpage traffic seat queue, a physical phone and the address book of the traffic account ; The call linkage module, when any device in the web page traffic agent or the physical phone that has a mapping relationship with the same traffic account answers or dials a phone number, then updates the phone number to the In the address book corresponding to the traffic account. 9. A linkage device between a physical phone and a web page seat, characterized in that it comprises: processor; a memory storing executable instructions of the processor; Wherein, the processor is configured to execute the steps of the method for linking a physical phone and a webpage agent according to any one of claims 1 to 7 by executing the executable instructions. 10. A computer-readable storage medium for storing a program, characterized in that, when the program is executed by a processor, the steps of the method for linking a physical phone and a webpage agent according to any one of claims 1 to 7 are realized.

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