CN115242999B - Distributed KVM (keyboard video mouse) seat cooperation control method, device and system - Google Patents
Distributed KVM (keyboard video mouse) seat cooperation control method, device and system Download PDFInfo
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Abstract
Description
技术领域technical field
本发明涉及KVM坐席控制领域,尤其涉及一种分布式KVM坐席协作控制方法、装置及系统。The invention relates to the field of KVM seat control, in particular to a distributed KVM seat cooperative control method, device and system.
背景技术Background technique
KVM坐席协作系统,是解决某个工作岗位自身的工作需要以及和不同岗位之间协作的需求,同时为了信息安全需要解决信息数据主体与操作者在空间上的分离的一种基于KVM技术的系统,它解决了指挥中心信息(数据)安全、各席位工作孤立的问题,同时通过可视化数据的处理和分享,帮助客户在面临大量数据,需要作出复杂决策的时候,方便地推送或者获取系统内任一位置的信号,并能远程操作,大大简化了客户的业务流程,提高了客户的业务效率。The KVM seat collaboration system is a system based on KVM technology that solves the work needs of a certain job position and the needs of collaboration with different positions, and at the same time solves the separation of information data subjects and operators in space for information security. , it solves the problems of information (data) security in the command center and isolated work of each seat. At the same time, through the processing and sharing of visualized data, it helps customers to easily push or obtain any task in the system when faced with a large amount of data and needs to make complex decisions. Signal from one location, and can be operated remotely, which greatly simplifies the customer's business process and improves the customer's business efficiency.
现有KVM坐席协作系统可以多人在不同工作坐席进行操作,当不同坐席想要接管同一个信号源进行操作时,涉及到一个多人操作权限互斥问题,传统处理方法是向原有接管者发送接管请求,原有接管者在弹窗界面同意或者拒绝将该信号的接管权限转移。The existing KVM agent collaboration system can be operated by multiple people on different working seats. When different agents want to take over the same signal source for operation, it involves a problem of mutual exclusion of multi-person operation rights. The traditional solution is to send a message to the original takeover. For a takeover request, the original takeover agrees or refuses to transfer the takeover authority of the signal on the pop-up window interface.
由于在实际应用场景中,各坐席大多不在同一地点,操作员在遇到接管同信号互斥问题时,对方只能看到请求提示,无法及时沟通获取详细的请求接管的理由与必要性,通过其他方式例如电话沟通则过于耗时,影响工作效率。In actual application scenarios, most of the seats are not in the same place. When the operator encounters the problem of mutual exclusion of the same signal for taking over, the other party can only see the request prompt, and cannot communicate in time to obtain detailed reasons and necessity for requesting takeover. Other methods such as telephone communication are too time-consuming and affect work efficiency.
发明内容Contents of the invention
本发明实施例提供一种分布式KVM坐席协作控制方法、装置及系统,让操作员在接管信号时立马与其他坐席操作员进行沟通,直接面对面说明接管原因,提升工作效率。The embodiment of the present invention provides a distributed KVM seat cooperative control method, device and system, allowing the operator to immediately communicate with other seat operators when taking over the signal, explaining the reason for taking over directly face to face, and improving work efficiency.
为实现上述目的,本申请实施例的第一方面提供了一种分布式KVM坐席协作控制方法,包括:In order to achieve the above purpose, the first aspect of the embodiment of the present application provides a distributed KVM agent cooperative control method, including:
向目标信号源发送接管请求;Send a takeover request to the target signal source;
若所述目标信号源处于开放状态,获取所述目标信号源的控制权限;If the target signal source is in an open state, acquiring the control authority of the target signal source;
若所述目标信号源处于被接管状态,向接管所述目标信号源的控制坐席发送对所述目标信号源的接管请求;If the target signal source is in a takeover state, sending a takeover request for the target signal source to the control agent taking over the target signal source;
基于当前坐席账号和控制坐席账号,创建视频会议;Create a video conference based on the current agent account and the control agent account;
在视频会议中,得到控制坐席的确认信号后所述控制坐席交接所述目标信号源的控制权限。In the video conference, after receiving the confirmation signal from the control agent, the control agent transfers the control authority of the target signal source.
在第一方面的一种可能的实现方式中,所述基于当前坐席账号和控制坐席账号,创建视频会议,具体包括:In a possible implementation manner of the first aspect, the creating a video conference based on the current agent account and the control agent account specifically includes:
以人脸识别校验前坐席账号和控制坐席账号对应的成员身份真实性;Use face recognition to verify the authenticity of the member identities corresponding to the front agent account and the control agent account;
确认前坐席账号和控制坐席账号对应的成员身份真实性后,基于SIP协议创建视频会议。After confirming the authenticity of the member identities corresponding to the front agent account and the control agent account, create a video conference based on the SIP protocol.
在第一方面的一种可能的实现方式中所述视频会议运行于一个临时群聊系统中,服务器通过控制坐席账号的信息对所述临时群聊系统进行标记。In a possible implementation manner of the first aspect, the video conference runs in a temporary group chat system, and the server marks the temporary group chat system through the information of the control agent account.
在第一方面的一种可能的实现方式中,所述在视频会议中,得到控制坐席的确认信号后所述控制坐席交接所述目标信号源的控制权限,具体包括:In a possible implementation manner of the first aspect, in the video conference, after receiving the confirmation signal from the control agent, the control agent transfers the control authority of the target signal source, specifically including:
在视频会议中,控制坐席同意时,当前坐席获得所述目标信号源的接管权限,并且进入接管操作。In the video conference, when the controlling agent agrees, the current agent obtains the takeover authority of the target signal source, and enters into the takeover operation.
在第一方面的一种可能的实现方式中,所述在视频会议中,得到控制坐席的确认信号后所述控制坐席交接所述目标信号源的控制权限,还包括:In a possible implementation manner of the first aspect, in the video conference, after receiving the confirmation signal from the control agent, the control agent transfers the control authority of the target signal source, further comprising:
控制坐席拒绝时,当前坐席得到提示接管失败,结束接管流程。When the controlling agent refuses, the current agent will be prompted that the takeover failed, and the takeover process ends.
本申请实施例的第二方面提供了一种分布式KVM坐席协作控制装置,包括:The second aspect of the embodiment of the present application provides a distributed KVM agent cooperation control device, including:
请求模块,用于向目标信号源发送接管请求;A request module, configured to send a takeover request to a target signal source;
访问模块,用于若所述目标信号源处于开放状态,获取所述目标信号源的控制权限;若所述目标信号源处于被接管状态,向接管所述目标信号源的控制坐席发送对所述目标信号源的接管请求;The access module is used to obtain the control authority of the target signal source if the target signal source is in an open state; if the target signal source is in a takeover state, send a request to the control agent who takes over the target signal source to the A takeover request from the target signal source;
会议模块,用于基于当前坐席账号和控制坐席账号,创建视频会议;The conference module is used to create a video conference based on the current agent account and the control agent account;
交接模块,用于在视频会议中,得到控制坐席的确认信号后所述控制坐席交接所述目标信号源的控制权限。The handover module is used for transferring the control authority of the target signal source by the control agent after receiving the confirmation signal from the control agent in the video conference.
在第二方面的一种可能的实现方式中,所述会议模块具体用于:In a possible implementation manner of the second aspect, the conference module is specifically configured to:
以人脸识别校验前坐席账号和控制坐席账号对应的成员身份真实性;Use face recognition to verify the authenticity of the member identities corresponding to the front agent account and the control agent account;
确认前坐席账号和控制坐席账号对应的成员身份真实性后,基于SIP协议创建视频会议。After confirming the authenticity of the member identities corresponding to the front agent account and the control agent account, create a video conference based on the SIP protocol.
本申请实施例的第三方面提供了一种分布式KVM坐席协作控制系统,包括多个可运行上述分布式KVM坐席协作控制方法的KVM坐席和服务器,其中,所述服务器为每一个信号源预设一个虚拟存储空间用于建立一个对应临时群聊系统和保留临时群聊系统的聊天记录;多个临时群聊系统同时运行。The third aspect of the embodiment of the present application provides a distributed KVM agent cooperative control system, which includes a plurality of KVM agents and servers that can run the above-mentioned distributed KVM agent cooperative control method, wherein the server pre-sets for each signal source A virtual storage space is set up for establishing a corresponding temporary group chat system and keeping chat records of the temporary group chat system; multiple temporary group chat systems run simultaneously.
相比于现有技术,本发明实施例提供的一种分布式KVM坐席协作控制方法、装置及系统,服务器基于SIP协议在预设空间为每一个信号源自动生成一个临时群聊系统,聊天系统针对传统接管请求弹窗加以改进,多人请求接管同信号时,会自动生成临时群聊,将原接管者,与一个或者多个新请求接管者拉入群聊,进行文字、语音、视频对话的直接沟通。群聊系统可以让操作员在接管信号时立马与其他坐席操作员进行沟通,直接面对面说明接管原因,进而提升工作效率。Compared with the prior art, in the distributed KVM agent cooperative control method, device and system provided by the embodiment of the present invention, the server automatically generates a temporary group chat system for each signal source in the preset space based on the SIP protocol, and the chat system Improve the traditional takeover request pop-up window. When multiple people request to take over the same signal, a temporary group chat will be automatically generated, and the original takeover person and one or more new request takeover people will be pulled into the group chat for text, voice, and video conversations direct communication. The group chat system allows the operator to communicate with other seat operators immediately when taking over the signal, explaining the reasons for taking over directly face-to-face, thereby improving work efficiency.
附图说明Description of drawings
图1是本发明一实施例提供的一种分布式KVM坐席协作控制方法的流程示意图。Fig. 1 is a schematic flowchart of a distributed KVM agent cooperative control method provided by an embodiment of the present invention.
具体实施方式detailed description
下面将结合本发明实施例中的附图,对本发明实施例中的技术方案进行清楚、完整地描述,显然,所描述的实施例仅仅是本发明一部分实施例,而不是全部的实施例。基于本发明中的实施例,本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例,都属于本发明保护的范围。The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.
请参见图1,本发明一实施例提供了一种分布式KVM坐席协作控制方法,包括:Referring to Fig. 1, an embodiment of the present invention provides a distributed KVM agent cooperative control method, including:
S10、向目标信号源发送接管请求。S10. Send a takeover request to the target signal source.
S11、若所述目标信号源处于开放状态,获取所述目标信号源的控制权限。S11. If the target signal source is in an open state, acquire a control authority of the target signal source.
S12、若所述目标信号源处于被接管状态,向接管所述目标信号源的控制坐席发送对所述目标信号源的接管请求。S12. If the target signal source is in a state of being taken over, send a takeover request for the target signal source to a control agent who takes over the target signal source.
S13、基于当前坐席账号和控制坐席账号,创建视频会议。S13. Create a video conference based on the current agent account and the control agent account.
S14、在视频会议中,得到控制坐席的确认信号后所述控制坐席交接所述目标信号源的控制权限。S14. In the video conference, after receiving the confirmation signal from the control agent, the control agent transfers the control authority of the target signal source.
SIP(Session Initiation Protocol,会话初始协议)是由IETF(InternetEngineering Task Force,因特网工程任务组)制定的多媒体通信协议。它是一个基于文本的应用层控制协议,用于创建、修改和释放一个或多个参与者的会话。SIP 是一种源于互联网的IP 语音、视频会话控制协议,具有灵活、易于实现、便于扩展等特点。SIP (Session Initiation Protocol, Session Initiation Protocol) is a multimedia communication protocol developed by IETF (Internet Engineering Task Force, Internet Engineering Task Force). It is a text-based application-layer control protocol for creating, modifying, and releasing sessions with one or more participants. SIP is an IP voice and video session control protocol originating from the Internet. It is flexible, easy to implement, and easy to expand.
本发明实施例中,视频会议均是依托于基于SIP协议生成的临时群聊系统,该系统可以让操作员在接管信号时立马与其他坐席操作员进行沟通,直接面对面说明接管原因,提升工作效率。In the embodiment of the present invention, the video conferencing is based on the temporary group chat system generated based on the SIP protocol. This system allows the operator to communicate with other seat operators immediately when taking over the signal, explaining the reason for taking over directly face-to-face, and improving work efficiency. .
示例性地,所述基于当前坐席账号和控制坐席账号,创建视频会议,具体包括:Exemplarily, the creating a video conference based on the current agent account and the control agent account specifically includes:
以人脸识别校验前坐席账号和控制坐席账号对应的成员身份真实性;Use face recognition to verify the authenticity of the member identities corresponding to the front agent account and the control agent account;
确认前坐席账号和控制坐席账号对应的成员身份真实性后,基于SIP协议创建视频会议。After confirming the authenticity of the member identities corresponding to the front agent account and the control agent account, create a video conference based on the SIP protocol.
示例性地,所述视频会议运行于一个临时群聊系统中,服务器通过控制坐席账号的信息对所述临时群聊系统进行标记。Exemplarily, the video conference runs in a temporary group chat system, and the server marks the temporary group chat system through the information of the control agent account.
示例性地,所述在视频会议中,得到控制坐席的确认信号后所述控制坐席交接所述目标信号源的控制权限,具体包括:Exemplarily, in the video conference, after receiving the confirmation signal from the control agent, the control agent transfers the control authority of the target signal source, specifically including:
在视频会议中,控制坐席同意时,当前坐席获得所述目标信号源的接管权限,并且进入接管操作。In the video conference, when the controlling agent agrees, the current agent obtains the takeover authority of the target signal source, and enters into the takeover operation.
示例性地,所述在视频会议中,得到控制坐席的确认信号后所述控制坐席交接所述目标信号源的控制权限,还包括:Exemplarily, in the video conference, after receiving the confirmation signal from the control agent, the control agent transfers the control authority of the target signal source, further comprising:
控制坐席拒绝时,当前坐席得到提示接管失败,结束接管流程。When the controlling agent refuses, the current agent will be prompted that the takeover failed, and the takeover process ends.
上述实施例主要应用于分布式KVM坐席系统中的各个KVM坐席,假设现有操作员在坐席A控制某一信号源S,另一操作员在坐席B欲请求操作信号源S,此时会触发KVM坐席多人接管同信号权限快速沟通系统,以下为协商流程:The above-mentioned embodiment is mainly applied to each KVM seat in the distributed KVM seat system. Suppose an existing operator controls a certain signal source S at seat A, and another operator at seat B wants to request to operate the signal source S. At this time, it will trigger Multiple KVM agents take over the same signal authority fast communication system, the following is the negotiation process:
A:坐席B向KVM坐席服务器发送对信号源S的接管请求。A: Agent B sends a takeover request for signal source S to the KVM agent server.
B:服务器检查发现信号源S是否被接管,如未被接管则直接允许坐席B接管信号源S,当前场景设定已被坐席A接管。B: The server checks to see if the signal source S has been taken over. If it has not been taken over, it will directly allow agent B to take over the signal source S. The current scene setting has been taken over by agent A.
C:服务器创建临时群聊系统(基于SIP协议创建视频会议),根据相关坐席的登录账号创建视频会议,以人脸识别校验成员身份真实性,将坐席A、坐席B拉入会。C: The server creates a temporary group chat system (creating a video conference based on the SIP protocol), creates a video conference based on the login account of the relevant agent, verifies the authenticity of the member's identity with face recognition, and pulls agent A and agent B into the conference.
D:坐席A操作员与坐席B操作员在群聊中直接视频沟通,说明接管理由,此时坐席A根据实际情况可选择同意或者拒绝。D: The operator of seat A and the operator of seat B communicate directly via video in the group chat, and explain the reason for taking over. At this time, seat A can choose to agree or reject according to the actual situation.
E:坐席A确认选择后,该群聊记录保存到服务器以供后续查询,并对选择作出处理(让坐席B接管信号源S或者拒绝接管),坐席A同意时,坐席B将获得信号源S的接管权限,并且进入接管操作,坐席A拒绝时,坐席B将得到提示接管失败,结束接管流程。E: After agent A confirms the selection, the group chat record is saved to the server for subsequent inquiries, and the selection is processed (let agent B take over the signal source S or refuse to take over), and when agent A agrees, agent B will obtain signal source S and enter the takeover operation. When agent A refuses, agent B will be prompted that the takeover failed, and the takeover process ends.
相比于现有技术,本发明实施例提供的一种分布式KVM坐席协作控制方法,服务器基于SIP协议在预设空间为每一个信号源自动生成一个临时群聊系统,聊天系统针对传统接管请求弹窗加以改进,多人请求接管同信号时,会自动生成临时群聊,将原接管者,与一个或者多个新请求接管者拉入群聊,进行文字、语音、视频对话的直接沟通。群聊系统可以让操作员在接管信号时立马与其他坐席操作员进行沟通,直接面对面说明接管原因,进而提升工作效率。Compared with the prior art, in the distributed KVM agent cooperative control method provided by the embodiment of the present invention, the server automatically generates a temporary group chat system for each signal source in the preset space based on the SIP protocol, and the chat system responds to traditional takeover requests The pop-up window is improved. When multiple people request to take over the same signal, a temporary group chat will be automatically generated, and the original takeover and one or more new request takeovers will be pulled into the group chat for direct communication in text, voice, and video conversations. The group chat system allows the operator to communicate with other seat operators immediately when taking over the signal, explaining the reasons for taking over directly face-to-face, thereby improving work efficiency.
本申请一实施例提供一种分布式KVM坐席协作控制装置,包括请求模块、访问模块、会议模块和交接模块。An embodiment of the present application provides a distributed KVM agent cooperation control device, including a request module, an access module, a conference module and a handover module.
请求模块,用于向目标信号源发送接管请求。The request module is configured to send a takeover request to the target signal source.
访问模块,用于若所述目标信号源处于开放状态,获取所述目标信号源的控制权限;若所述目标信号源处于被接管状态,向接管所述目标信号源的控制坐席发送对所述目标信号源的接管请求。The access module is used to obtain the control authority of the target signal source if the target signal source is in an open state; if the target signal source is in a takeover state, send a request to the control agent who takes over the target signal source to the Takeover request from the target signal source.
会议模块,用于基于当前坐席账号和控制坐席账号,创建视频会议。The conference module is used to create a video conference based on the current agent account and the control agent account.
交接模块,用于在视频会议中,得到控制坐席的确认信号后所述控制坐席交接所述目标信号源的控制权限。The handover module is used for transferring the control authority of the target signal source by the control agent after receiving the confirmation signal from the control agent in the video conference.
示例性地,所述会议模块具体用于:Exemplarily, the conference module is specifically used for:
以人脸识别校验前坐席账号和控制坐席账号对应的成员身份真实性;Use face recognition to verify the authenticity of the member identities corresponding to the front agent account and the control agent account;
确认前坐席账号和控制坐席账号对应的成员身份真实性后,基于SIP协议创建视频会议。After confirming the authenticity of the member identities corresponding to the front agent account and the control agent account, create a video conference based on the SIP protocol.
所属领域的技术人员可以清楚地了解到,为描述的方便和简洁,上述描述的装置的具体工作过程,可以参考前述方法实施例中的对应过程,在此不再赞述。Those skilled in the art can clearly understand that for the convenience and brevity of the description, the specific working process of the device described above can refer to the corresponding process in the foregoing method embodiment, which is not repeated here.
相比于现有技术,本发明实施例提供的一种分布式KVM坐席协作控制装置,服务器基于SIP协议在预设空间为每一个信号源自动生成一个临时群聊系统,聊天系统针对传统接管请求弹窗加以改进,多人请求接管同信号时,会自动生成临时群聊,将原接管者,与一个或者多个新请求接管者拉入群聊,进行文字、语音、视频对话的直接沟通。群聊系统可以让操作员在接管信号时立马与其他坐席操作员进行沟通,直接面对面说明接管原因,进而提升工作效率。Compared with the prior art, the embodiment of the present invention provides a distributed KVM agent cooperation control device, the server automatically generates a temporary group chat system for each signal source in the preset space based on the SIP protocol, and the chat system responds to traditional takeover requests The pop-up window is improved. When multiple people request to take over the same signal, a temporary group chat will be automatically generated, and the original takeover and one or more new request takeovers will be pulled into the group chat for direct communication in text, voice, and video conversations. The group chat system allows the operator to communicate with other seat operators immediately when taking over the signal, explaining the reasons for taking over directly face-to-face, thereby improving work efficiency.
本申请一实施例提供一种分布式KVM坐席协作控制系统,包括多个可运行上述分布式KVM坐席协作控制方法的KVM坐席和服务器,其中,所述服务器为每一个信号源预设一个虚拟存储空间用于建立一个对应临时群聊系统和保留临时群聊系统的聊天记录;多个临时群聊系统同时运行。An embodiment of the present application provides a distributed KVM agent cooperative control system, including a plurality of KVM agents and servers capable of running the above-mentioned distributed KVM agent cooperative control method, wherein the server presets a virtual storage for each signal source The space is used to establish a corresponding temporary group chat system and keep chat records of the temporary group chat system; multiple temporary group chat systems run simultaneously.
以上所述是本发明的优选实施方式,应当指出,对于本技术领域的普通技术人员来说,在不脱离本发明原理的前提下,还可以做出若干改进和润饰,这些改进和润饰也视为本发明的保护范围。The above description is a preferred embodiment of the present invention, it should be pointed out that for those skilled in the art, without departing from the principle of the present invention, some improvements and modifications can also be made, and these improvements and modifications are also considered Be the protection scope of the present invention.
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