CN114662825A - Dynamic line confidentiality management method and system thereof - Google Patents
Dynamic line confidentiality management method and system thereof Download PDFInfo
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Abstract
本发明为一种动线隐密性管理方法,应用在一第一识别标签、一第二识别标签、一第三识别标签与一服务器,其建立一第一端点通讯、一第二端点通讯与一第三端点通讯。又,在第一识别标签、第二识别标签、第三识别标签进入服务器的通讯范围时,分别建立一第一节点通讯、一第二节点通讯与一第三节点通讯。纪录与演算前述端点通讯与前述节点通讯之至少一者建立通讯的一起始时间与一停止时间,以产生相关于起始时间与停止时间的一时间差的一事件状态。本发明另外提供一种动线隐密性管理系统。
The present invention is a method for managing the privacy of moving lines, which is applied to a first identification tag, a second identification tag, a third identification tag and a server, which establishes a first endpoint communication and a second endpoint communication Communicate with a third endpoint. Moreover, when the first identification tag, the second identification tag and the third identification tag enter the communication range of the server, a first node communication, a second node communication and a third node communication are established respectively. A start time and a stop time when at least one of the endpoint communication and the node communication establishes communication is recorded and calculated to generate an event state related to a time difference between the start time and the stop time. The present invention further provides a moving line privacy management system.
Description
【技术领域】【Technical field】
本发明是关于一种信息管理技术领域,特别是一种能评估消费者体验的动线隐密性管理方法及其系统。The present invention relates to the technical field of information management, in particular to a method and system for managing the privacy of moving lines capable of evaluating consumer experience.
【背景技术】【Background technique】
传统中,服务提供商提供消费者相应的服务,而在服务过程中,消费者有着不同的体验。Traditionally, service providers provide consumers with corresponding services, and consumers have different experiences during the service process.
消费者根据其体验过程的好恶程度会产生不同的服务评价,前述的服务评价对于服务提供商而言,是十分重要的信息,其可用以维持高度的服务质量或是针对服务质量进行改善;然而,消费者通常不会直接表达出好恶程度,进而造成服务提供商无法知悉消费者的想法,因此,传统中通过意见表、回馈单等窗体,希望能够让消费者根据其自身的体验,将其量化/具体在窗体上。Consumers will have different service evaluations according to their likes and dislikes in the experience process. The aforementioned service evaluations are very important information for service providers, which can be used to maintain a high level of service quality or improve service quality; however, , consumers usually do not directly express their likes and dislikes, so that service providers cannot know what consumers think. Therefore, traditionally, through forms such as opinion forms and feedback forms, it is hoped that consumers can make decisions based on their own experience. Its quantified/specific on the form.
特别是,在多数的服务中,『等待』与『投入时间』往往是体验过程中重要的参数,前述的意见表、回馈单通常没有这样子的选项或是这样子的选项是很笼统粗略的。In particular, in most services, "waiting" and "investment time" are often important parameters in the experience process. The aforementioned opinion forms and feedback forms usually do not have such options or such options are very general and rough. .
因此,本发明提供一种动线隐密性管理方法及其系统,以解决前述传统上无法解决的问题。Therefore, the present invention provides a moving line privacy management method and a system thereof to solve the aforementioned problems that cannot be solved conventionally.
【发明内容】[Content of the invention]
本发明的第一目的在于提供一种动线隐密性管理方法,通过服务流程标准化的数据管理,以达到增加管理效率提升的目的。The first objective of the present invention is to provide a moving line privacy management method, which can achieve the purpose of increasing management efficiency through standardized data management of service processes.
本发明的第二目的在于根据前述动线隐密性管理方法,通过具有低耗电与快速传输的局域网络通讯协议在室内或是室外传递数据。The second object of the present invention is to transmit data indoors or outdoors through a local area network communication protocol with low power consumption and fast transmission according to the aforementioned method for managing privacy of moving lines.
本发明的第三目的在于根据前述动线隐密性管理方法,通过在消费者与服务提供商(例如医生、护理师、体验师、前台人员等)之间所产生事件,以评估消费者的消费者体验与服务提供商的服务质量。The third object of the present invention is to evaluate the consumer's privacy through the events generated between the consumer and the service provider (such as a doctor, a nurse, an experiencer, a receptionist, etc.) Consumer Experience and Service Provider Quality of Service.
本发明的第四目的在于根据前述动线隐密性管理方法,计算消费者接受服务提供商提供服务的时间,以评估服务提供商提供的服务是否完整。The fourth object of the present invention is to calculate the time when the consumer accepts the service provided by the service provider according to the aforementioned method for managing the privacy of the moving line, so as to evaluate whether the service provided by the service provider is complete.
本发明的第五目的在于根据前述动线隐密性管理方法,提供通讯范围,通过消费者与服务提供商之间的距离,以评估服务提供商与消费者是否存在疏离感。The fifth object of the present invention is to provide a communication range according to the aforementioned method for managing privacy of moving lines, and to evaluate whether there is a sense of alienation between the service provider and the consumer through the distance between the consumer and the service provider.
本发明的第六目的在于根据前述动线隐密性管理方法,在同一范围内建立一个或多个节点区域以提供给不同的服务提供商,让同一消费者在不同节点区域所体验到不同的服务质量都能够被区分。The sixth object of the present invention is to establish one or more node areas within the same range to provide different service providers according to the aforementioned method for managing the privacy of moving lines, so that the same consumer can experience different types of nodes in different node areas. Quality of service can be differentiated.
本发明的第七目的在于根据前述动线隐密性管理方法,在同一范围的多个节点区域可以根据不同服务提供商所提供的不同服务,设定不同的服务质量要求,以达到客制化服务质量标准的目的。The seventh object of the present invention is to set different service quality requirements according to the different services provided by different service providers in multiple node areas in the same range, so as to achieve customization the purpose of quality of service standards.
本发明的第八目的在于根据前述动线隐密性管理方法,消费者可以主动的发出需求讯号,以请求及时的能够改变服务流程。The eighth object of the present invention is that according to the aforementioned method for managing the privacy of moving lines, consumers can actively send demand signals to request timely change of service flow.
本发明的第九目的在于提供一种动线隐密性管理系统,用于实现动线隐密性管理方法。The ninth object of the present invention is to provide a moving line privacy management system for realizing a moving line privacy management method.
本发明的第十目的在于根据动线隐密性管理系统,可以应用在医疗院所、整形诊所、医疗美容诊所、门诊、车站、美食广场等场域。The tenth object of the present invention is that according to the moving line privacy management system, it can be applied in medical institutions, plastic surgery clinics, medical beauty clinics, outpatient clinics, stations, food courts and other fields.
为达上述目的与上述目的,本发明的一种动线隐密性管理方法,应用在具有一第一通讯单元的一第一识别标签、具有一第二通讯单元的一第二识别标签、具有一第三通讯单元的一第三识别标签与提供一第四通讯单元的一服务器,通过第一通讯单元、第二通讯单元、第三通讯单元与第四通讯单元分别通过一局域网络通讯协议传递一数据。动线隐密性管理方法包含步骤S1,是第一通讯单元形成一第一通讯范围、第二通讯单元形成一第二通讯范围、一第三通讯单元形成一第三通讯范围与第四通讯单元形成一第四通讯范围。步骤S2,是在第一通讯单元、第二通讯单元与第三通讯单元分别进入自身以外的第一通讯范围、第二通讯范围与第三通讯范围之后,第一通讯单元和第二通讯单元建立一第一端点通讯、第二通讯单元和第三通讯单元建立一第二端点通讯与第三通讯单元和第一通讯单元建立一第三端点通讯。步骤S3,是在第一通讯单元、第二通讯单元与第三通讯单元进入第四通讯范围,第一通讯单元和第四通讯单元建立一第一节点通讯、第二通讯单元和第四通讯单元建立一第二节点通讯与第三通讯单元和第四通讯单元建立一第三节点通讯。步骤S4,是纪录第一端点通讯、第二端点通讯、第三端点通讯、第一节点通讯、第二节点通讯与第三节点通讯之至少一者建立通讯的一起始时间与一停止时间。步骤S5,是演算起始时间与停止时间,以产生相关于起始时间与停止时间的一时间差的一事件状态。步骤S6,结束。In order to achieve the above objectives and the above objectives, a method for managing the privacy of moving lines of the present invention is applied to a first identification label having a first communication unit, a second identification label having a second communication unit, and a A third identification tag of a third communication unit and a server providing a fourth communication unit are transmitted through the first communication unit, the second communication unit, the third communication unit and the fourth communication unit respectively through a local area network communication protocol a data. The moving line privacy management method includes step S1, wherein a first communication unit forms a first communication range, a second communication unit forms a second communication range, a third communication unit forms a third communication range and a fourth communication unit A fourth communication range is formed. In step S2, after the first communication unit, the second communication unit and the third communication unit respectively enter the first communication range, the second communication range and the third communication range other than themselves, the first communication unit and the second communication unit are established A first endpoint communication, the second communication unit and the third communication unit establish a second endpoint communication and the third communication unit and the first communication unit establish a third endpoint communication. In step S3, when the first communication unit, the second communication unit and the third communication unit enter the fourth communication range, the first communication unit and the fourth communication unit establish a first node communication, the second communication unit and the fourth communication unit Establishing a second node communication with the third communication unit and the fourth communication unit establishing a third node communication. Step S4 is to record a start time and a stop time when at least one of the first end communication, the second end communication, the third end communication, the first node communication, the second node communication and the third node communication establishes communication. Step S5 is to calculate the start time and the stop time to generate an event state related to a time difference between the start time and the stop time. Step S6, end.
为达上述目的与上述目的,本发明的一种动线隐密性管理系统,包含一第一识别标签、一第二识别标签、一第三识别标签与一服务器。第一识别标签包含一第一通讯单元与储存有一第一数据,以产生一第一通讯范围,第一通讯单元符合一局域网络通讯协议。第二识别标签包含一第二通讯单元与储存有一第二数据,以产生一第二通讯范围,第二通讯单元符合局域网络通讯协议。第三识别标签包含一第三通讯单元与储存有一第三数据,以产生一第三通讯范围,第三通讯单元符合局域网络通讯协议。以及,服务器包含一第四通讯单元,以产生一第四通讯范围,第四通讯单元符合局域网络通讯协议。服务器执行一动线隐密性管理应用程序。服务器纪录建立一第一端点通讯、一第二端点通讯、一第三端点通讯、一第一节点通讯、一第二节点通讯与一第三节点通讯之至少一者的一起始时间与一停止时间,以及服务器演算起始时间与停止时间以产生一事件状态。其中,第一通讯单元和第二通讯单元建立一第一端点通讯、第二通讯单元和第三通讯单元建立一第二端点通讯、第三通讯单元和第一通讯单元建立一第三端点通讯、第一通讯单元和第四通讯单元建立一第一节点通讯、第二通讯单元和第四通讯单元建立一第二节点通讯与第三通讯单元和第四通讯单元建立一第三节点通讯。In order to achieve the above objects and the above objects, a moving line privacy management system of the present invention includes a first identification tag, a second identification tag, a third identification tag and a server. The first identification label includes a first communication unit and stores a first data to generate a first communication range, and the first communication unit conforms to a local area network communication protocol. The second identification label includes a second communication unit and stores a second data to generate a second communication range, and the second communication unit conforms to the local area network communication protocol. The third identification label includes a third communication unit and stores a third data to generate a third communication range, and the third communication unit conforms to the local area network communication protocol. And, the server includes a fourth communication unit to generate a fourth communication range, and the fourth communication unit conforms to the local area network communication protocol. The server executes a wire privacy management application. The server records a start time and a stop for establishing at least one of a first endpoint communication, a second endpoint communication, a third endpoint communication, a first node communication, a second node communication and a third node communication time, and the server calculates the start time and stop time to generate an event state. The first communication unit and the second communication unit establish a first endpoint communication, the second communication unit and the third communication unit establish a second endpoint communication, and the third communication unit and the first communication unit establish a third endpoint communication , The first communication unit and the fourth communication unit establish a first node communication, the second communication unit and the fourth communication unit establish a second node communication and the third communication unit and the fourth communication unit establish a third node communication.
相较于先前技术,本发明的动线隐密性管理方法及其系统能够在不直接询问(即是隐密性)消费者体验的情况下,能够将消费者与服务提供商之间的互动状态数据化,并且通过数据化的结果,进一步评价服务质量。Compared with the prior art, the method and system for managing the privacy of the flow line of the present invention are able to integrate the interaction between consumers and service providers without directly inquiring (ie, privacy) of the consumer experience. The status is digitized, and the service quality is further evaluated through the digitized results.
本发明所采用的具体技术,将通过以下的实施例及附呈图式作进一步的说明。The specific technology adopted in the present invention will be further described by the following examples and accompanying drawings.
【附图说明】【Description of drawings】
图1是本发明第一实施例的动线隐密性管理方法的流程图。FIG. 1 is a flowchart of a method for managing the privacy of moving lines according to the first embodiment of the present invention.
图2是本发明第二实施例的动线隐密性管理方法的流程图。FIG. 2 is a flow chart of a method for managing the privacy of moving lines according to the second embodiment of the present invention.
图3是本发明第三实施例的动线隐密性管理系统的方块图。FIG. 3 is a block diagram of a moving line privacy management system according to a third embodiment of the present invention.
图4a、b与c是说明本发明图3的端点通讯的示意图。4a, b and c are schematic diagrams illustrating the communication of the endpoints of FIG. 3 of the present invention.
图5a、b与c是说明本发明图3的节点通讯的示意图。5a, b and c are schematic diagrams illustrating the communication of the nodes of FIG. 3 of the present invention.
主要元件符号说明:Description of main component symbols:
S11-S16 方法步骤S11-S16 Method steps
S22-S24 方法步骤S22-S24 Method Steps
10 动线隐密性管理系统10 Moving line privacy management system
12 第一识别标签12 First Identification Label
122 第一通讯单元122 The first communication unit
1222 请求元件1222 Request element
14 第二识别标签14 Second identification label
142 第二通讯单元142 Second communication unit
16 第三识别标签16 Third identification label
162 第三通讯单元162 Third communication unit
18 服务器18 servers
182 第四通讯单元182 Fourth communication unit
FD 第一数据FD first data
SD 第二数据SD second data
TD 第三数据TD third data
FCZ 第一通讯范围FCZ first communication range
SCZ 第二通讯范围SCZ second communication range
TCZ 第三通讯范围TCZ third communication range
FCZ’ 第四通讯范围FCZ’ fourth communication range
FTC 第一端点通讯FTC first endpoint communication
STC 第二端点通讯STC second endpoint communication
TTC 第三端点通讯TTC third endpoint communication
FNC 第一节点通讯FNC first node communication
SNC 第二节点通讯SNC second node communication
TNC 第三节点通讯TNC third node communication
ST 起始时间ST start time
ST’ 停止时间ST’ stop time
ES 事件状态ES event status
APP 动线隐密性管理应用程序APP moving line privacy management application
【具体实施方式】【Detailed ways】
由于各种态样与实施例仅为例示性且非限制性,故在阅读本说明书后,具有通常知识者可知在不偏离本发明的范畴下,亦可能有其他态样与实施例。根据下述的详细说明与权利要求范围,将可使这些实施例的特征及优点更加彰显。Since the various aspects and embodiments are only illustrative and non-limiting, after reading this specification, those with ordinary knowledge will understand that other aspects and embodiments are also possible without departing from the scope of the present invention. The features and advantages of these embodiments will become apparent from the following detailed description and the scope of the claims.
在本文中,是使用「一」或「一个」来描述本文所述的元件和组件。此举只是为了方便说明,并且对本发明的范畴提供一般性的意义。因此,除非很明显的另指他意,否则此种描述应理解为包括一个或至少一个,且单数也同时包括多个。As used herein, "a" or "an" is used to describe the elements and components described herein. This is done only for convenience of description and to provide a general sense of the scope of the invention. Thus, unless it is clear that it is meant otherwise, such descriptions should be read to include one or at least one, and the singular also includes the plural.
此外,在本文中,用语「包括」、「具有」或其他任何类似用语意欲涵盖非排他性的包括物。举例而言,含有多个要件的元件或结构不仅限于本文所列出的此等要件而已,而是可以包括未明确列出但却是元件或结构通常固有的其他要件。Furthermore, herein, the terms "comprising," "having," or any other similar term are intended to cover non-exclusive inclusions. For example, an element or structure containing multiple elements is not limited to only those elements listed herein, but may include other elements not expressly listed, but which are generally inherent to the element or structure.
参考图1,是本发明第一实施例的动线隐密性管理方法的流程图。在图1中,动线隐密性管理方法应用在具有一第一通讯单元的一第一识别标签、具有一第二通讯单元的一第二识别标签、具有一第三通讯单元的一第三识别标签与提供一第四通讯单元的一服务器,通过第一通讯单元、第二通讯单元、第三通讯单元与第四通讯单元分别通过一局域网络通讯协议传递一数据。Referring to FIG. 1 , it is a flowchart of a method for managing the privacy of moving lines according to the first embodiment of the present invention. In FIG. 1, the moving line privacy management method is applied to a first identification label having a first communication unit, a second identification label having a second communication unit, and a third identification label having a third communication unit The identification tag and a server providing a fourth communication unit transmit a data through a local area network communication protocol through the first communication unit, the second communication unit, the third communication unit and the fourth communication unit respectively.
第一识别标签、第二识别标签与第三识别标签可以应用在卡片,且前述卡片分别嵌入有第一通讯单元、第二通讯单元与第三通讯单元。其中,第一通讯单元、第二通讯单元、第三通讯单元、第四通讯单元符合例如超宽带(Ultra-wideband)无线个人局域网络通讯技术、蓝牙、无线射频辨识、无线保真(Wi-Fi)与紫蜂(ZigBee)或其他的局域网络通讯协议。The first identification label, the second identification label and the third identification label can be applied to a card, and the aforementioned card is respectively embedded with a first communication unit, a second communication unit and a third communication unit. The first communication unit, the second communication unit, the third communication unit, and the fourth communication unit conform to, for example, Ultra-wideband wireless personal area network communication technology, Bluetooth, radio frequency identification, wireless fidelity (Wi-Fi) ) and ZigBee or other local area network communication protocols.
在本实施例中,动线隐密性管理方法是以医疗院所做为范例说明,在其他实施例中,也可以应用在其他的场域。因此,第一识别标签是定义由消费者持有、第二识别标签是定义由体验师持有与第三识别标签是定义由医生持有。又,医疗院所提供服务器,用以执行管理、分析、数据/数据搜集、讯息通报等功能。医疗院所根据其空间的规划,可分别放置一个或是多个服务器,以涵盖一个或多个空间。In this embodiment, the method for managing the privacy of moving lines is illustrated by taking a medical hospital as an example, and in other embodiments, it can also be applied to other fields. Therefore, the first identification tag is defined to be held by the consumer, the second identification tag is defined to be held by the experiencer and the third identification tag is defined to be held by the doctor. In addition, medical institutions provide servers to perform functions such as management, analysis, data/data collection, and information reporting. According to the planning of its space, a medical institution can place one or more servers to cover one or more spaces.
第一通讯单元、第二通讯单元、第三通讯单元与第四通讯单元分别通过局域网络通讯协议传递一数据,例如数据可以为消费者身份数据、体验师身份数据、医生身份数据、联机信息、硬件信息、电力信息等。The first communication unit, the second communication unit, the third communication unit and the fourth communication unit respectively transmit a data through the local area network communication protocol, for example, the data can be consumer identity data, experiencer identity data, doctor identity data, online information, Hardware information, power information, etc.
动线隐密性管理方法起始于步骤S11,是第一通讯单元形成一第一通讯范围、第二通讯单元形成一第二通讯范围、一第三通讯单元形成一第三通讯范围与第四通讯单元形成一第四通讯范围。在本步骤中,根据前述这些通讯单元所采用的硬件架构,提供电磁波的辐射区域。举例而言,超宽带无线个人局域网络通讯技术提供工作频率是在3~10G赫兹,其电磁波感应的精准度可以控制在厘米或米等级的近场通讯,其具有高穿透度、涵盖范围广与精准度高等优势。因此,特别适用于在医疗院所多个独立室内空间。例如第一通讯范围、第二通讯范围与第三通讯范围可以提供电磁波的范围在于50厘米至250厘米之间。又,第四通讯范围的范围可以大于250厘米。The moving line privacy management method starts from step S11, wherein the first communication unit forms a first communication range, the second communication unit forms a second communication range, a third communication unit forms a third communication range and a fourth communication range The communication unit forms a fourth communication range. In this step, an electromagnetic wave radiation area is provided according to the hardware architecture adopted by the aforementioned communication units. For example, the ultra-wideband wireless personal area network communication technology provides an operating frequency of 3 to 10 GHz, and the precision of its electromagnetic wave induction can be controlled at the centimeter or meter level for near-field communication, which has high penetration and wide coverage. and high precision. Therefore, it is especially suitable for multiple independent indoor spaces in medical institutions. For example, the range in which the first communication range, the second communication range and the third communication range can provide electromagnetic waves is between 50 cm and 250 cm. Also, the range of the fourth communication range may be greater than 250 cm.
步骤S12,是在第一通讯单元、第二通讯单元与第三通讯单元分别进入自身以外的第一通讯范围、第二通讯范围与第三通讯范围之后,第一通讯单元和第二通讯单元建立一第一端点通讯、第二通讯单元和第三通讯单元建立一第二端点通讯与第三通讯单元和第一通讯单元建立一第三端点通讯。在本步骤中,以第一通讯单元为例,第一通讯单元可能会进入第二通讯范围、第三通讯范围及/或第四通讯范围,即是消费者会可能分别与体验师、医生产生相互通讯。在本实施例中,通讯指的是第一通讯单元能够与第二通讯单元互传数据或是彼此能够通过侦测电磁波而感受到对方的存在。由于本步骤中是由这些通讯单元彼此产生的通讯,根据其通讯的对象,分别界定有第一端点通讯、第二端点通讯与第三端点通讯。In step S12, after the first communication unit, the second communication unit and the third communication unit respectively enter the first communication range, the second communication range and the third communication range other than themselves, the first communication unit and the second communication unit are established A first endpoint communication, the second communication unit and the third communication unit establish a second endpoint communication and the third communication unit and the first communication unit establish a third endpoint communication. In this step, taking the first communication unit as an example, the first communication unit may enter the second communication range, the third communication range and/or the fourth communication range, that is, the consumer may communicate with the experiencer and the doctor respectively. communicate with each other. In this embodiment, the communication refers to that the first communication unit and the second communication unit can transmit data to each other or that they can sense the existence of each other by detecting electromagnetic waves. Since this step is the communication generated by these communication units, according to the communication objects, the first endpoint communication, the second endpoint communication and the third endpoint communication are respectively defined.
步骤S13,是在第一通讯单元、第二通讯单元与第三通讯单元进入第四通讯范围,第一通讯单元和第四通讯单元建立一第一节点通讯、第二通讯单元和第四通讯单元建立一第二节点通讯与第三通讯单元和第四通讯单元建立一第三节点通讯。在本步骤中,不同于前述步骤,在本步骤指的是第一通讯单元、第二通讯单元与第三通讯单元是否位在第四通讯范围,在一实施例中,通过第一通讯单元、第二通讯单元与第三通讯单元分别与第四通讯单元之间通讯,使得服务器可以知悉位在第四通讯范围内第一通讯单元、第二通讯单元与第三通讯单元的状态,即是服务器知道在第四通讯范围内是否存在有消费者、体验师与医生之任一者、部分或是全部。在本实施例中,若判定在第一节点通讯、第二节点通讯与第三节点通讯皆是在第四通讯范围,则认定第一通讯单元、第二通讯单元与第三通讯单元属于同一个范围内。In step S13, when the first communication unit, the second communication unit and the third communication unit enter the fourth communication range, the first communication unit and the fourth communication unit establish a first node communication, the second communication unit and the fourth communication unit Establishing a second node communication with the third communication unit and the fourth communication unit establishing a third node communication. In this step, different from the previous steps, this step refers to whether the first communication unit, the second communication unit and the third communication unit are located in the fourth communication range. The second communication unit and the third communication unit communicate with the fourth communication unit respectively, so that the server can know the status of the first communication unit, the second communication unit and the third communication unit located within the fourth communication range, that is, the server Know whether any, some or all of the consumer, the experiencer and the doctor exist within the fourth communication range. In this embodiment, if it is determined that the communication at the first node, the communication at the second node and the communication at the third node are all within the fourth communication range, it is determined that the first communication unit, the second communication unit and the third communication unit belong to the same one within the range.
在另外一实施例中,若第四通讯范围还可由多个节点区域所组成时,可以通过定位的方式,并且配合第一端点通讯、第二端点通讯与第三端点通讯的状态,进一步知悉消费者、体验师与医生之任一者、部分或是全部位在哪一个节点区域。换言之,第四通讯单元在第四通讯范围内可界定一个或多个节点区域,使得第四通讯范围划分节点区域或多个节点区域。在一实施例中,多个节点区域可以根据在第四通讯范围中,第四通讯单元与第一通讯单元之间通讯讯号强度而决定,同样的判断也适用在第四通讯单元与第二通讯单元,或者第四通讯单元与第三通讯单元。In another embodiment, if the fourth communication range can also be composed of a plurality of node areas, it can be further known by positioning and in conjunction with the communication status of the first end point, the second end point communication and the third end point communication In which node area any, some or all of consumers, experiencers and doctors are located. In other words, the fourth communication unit may define one or more node areas within the fourth communication range, so that the fourth communication range divides the node area or multiple node areas. In one embodiment, the plurality of node areas can be determined according to the strength of the communication signal between the fourth communication unit and the first communication unit in the fourth communication range, and the same determination is also applicable to the fourth communication unit and the second communication unit. unit, or the fourth communication unit and the third communication unit.
步骤S14,是纪录第一端点通讯、第二端点通讯、第三端点通讯、第一节点通讯、第二节点通讯与第三节点通讯之至少一者建立通讯的一起始时间与一停止时间。在本步骤中,服务器纪录相关的端点与节点的通讯状态,例如联机状态与脱机状态。Step S14 is to record a start time and a stop time when at least one of the first endpoint communication, the second endpoint communication, the third endpoint communication, the first node communication, the second node communication and the third node communication establishes communication. In this step, the server records the communication status of related endpoints and nodes, such as online status and offline status.
举例而言,当第一通讯单元与第二通讯单元处在联机状态(即是第一端点通讯)时,服务器会将时间纪录为起始时间;以及,当第一通讯单元与第二通讯单元处在脱机状态时,服务器会将时间纪录为停止时间,同样也适用在其他的端点通讯。值得注意的是,可以通过第一通讯单元与第二通讯单元处在联机状态与脱机状态,进一步判断例如消费者、体验师与医生之间的接触时间,例如当在联机状态,表示消费者、体验师与医生彼此接触在有效的通讯范围;以及,当脱机状态发生时,表示消费者、体验师与医生彼此已经脱离有效的通讯范围。因此,通过联机状态与脱机状态,可以进一步演算出接触时间,用以判断消费者、体验师与医生彼此之间的互动时间。For example, when the first communication unit and the second communication unit are in the online state (that is, the first endpoint is communicating), the server will record the time as the start time; and, when the first communication unit communicates with the second communication unit When the unit is offline, the server will record the time as the stop time, which also applies to other endpoint communications. It is worth noting that the contact time between, for example, the consumer, the experiencer and the doctor can be further determined by the fact that the first communication unit and the second communication unit are in the online state and the offline state. , the experiencer and the doctor are in contact with each other within the effective communication range; and, when the offline state occurs, it means that the consumer, the experiencer and the doctor have left the effective communication range with each other. Therefore, through the online state and the offline state, the contact time can be further calculated to judge the interaction time between consumers, experiencers and doctors.
又,当第一通讯单元和第四通讯单元处在联机状态(即是第一节点通讯处)时,服务器也会将时间纪录为起始时间;以及,当第一通讯单元和第四通讯单元处在脱机状态时,服务器也会将时间纪录为停止时间,同样也适用在其他的节点通讯。值得注意的是,可以通过第一通讯单元和第四通讯单元处在联机状态与脱机状态,进一步判断例如消费者、体验师与医生位在哪一个空间,例如用户等候空间、柜台空间、咨询室、报价室、拍照室、治疗室等。又,当在联机状态,表示第一通讯单元在第四通讯范围所涵盖的空间中,若第二通讯单元与第三通讯单元也都在第四通讯范围所涵盖的空间中,则可以认定消费者、体验师与医生是位在同一个空间中。在另一实施例中,可以根据联机状态判断消费者、体验师与医生处在同一个空间时,才将时间设定为起始时间,并且在消费者、体验师与医生之至少一者离开同一个空间时,就将时间设定为停止时间。换言之,可以根据联机状态与脱机状态作为计算时间的条件。In addition, when the first communication unit and the fourth communication unit are in the online state (that is, the first node communication place), the server will also record the time as the start time; and, when the first communication unit and the fourth communication unit When offline, the server will also record the time as the stop time, which is also applicable to other node communication. It is worth noting that the first communication unit and the fourth communication unit are in the online state and the offline state to further determine which space the consumer, experiencer and doctor are located in, such as the user waiting space, counter space, consultation. Room, quotation room, photo room, treatment room, etc. In addition, when in the online state, it means that the first communication unit is in the space covered by the fourth communication range, and if both the second communication unit and the third communication unit are also in the space covered by the fourth communication range, it can be determined that the consumption The practitioner, the experiencer and the doctor are in the same space. In another embodiment, the time can be set as the start time only when the consumer, the experiencer and the doctor are in the same space according to the online status, and at least one of the consumer, the experiencer and the doctor leaves When the same space is used, the time is set as the stop time. In other words, the online state and the offline state can be used as conditions for calculating the time.
步骤S15,是演算起始时间与停止时间,以产生相关于起始时间与停止时间的一时间差的一事件状态。在本步骤中,服务器可以通过演算出起始时间与停止时间,进一步评估消费者分别与体验师和医生的互动体验,例如等待时间、咨询时间、手术时间、拍照时间、报价时间、签署术前同意书时间等事件状态。Step S15 is to calculate the start time and the stop time to generate an event state related to a time difference between the start time and the stop time. In this step, the server can calculate the start time and stop time to further evaluate the interactive experience of the consumer with the experiencer and the doctor, such as waiting time, consultation time, operation time, photo time, quotation time, signing before surgery Consent time and other event status.
举例而言,在服务器可以分别在不同的节点(或称空间)设定不同的时间差,例如在消费者在医疗院所报到之后,消费者在用户等候空间或柜台空间的时间差不宜超过太久,例如时间差不超过10分钟;消费者在咨询室咨询体验师的时间不宜超过太短,例如时间差不得少于15分钟;消费者填写术前同意书需要有足够的时间,例如时间差不得少于2分钟;消费者在拍照室拍照也无法拍摄太久,例如时间差不得超过1分钟;以及,消费者在治疗室接受医生的治疗时间应需要有足够的时间,例如时间差不得少于6分钟等等。在其他实施例中,可以依照不同的情况进行设置。For example, the server can set different time differences at different nodes (or spaces), for example, after the consumer checks in at the medical institution, the time difference between the consumer in the user's waiting space or the counter space should not exceed too long, For example, the time difference should not exceed 10 minutes; the time for the consumer to consult the experiencer in the consultation room should not be too short, for example, the time difference should not be less than 15 minutes; the consumer should have enough time to fill in the preoperative consent form, such as the time difference should not be less than 2 minutes ; Consumers cannot take pictures for too long in the photo studio, for example, the time difference should not exceed 1 minute; and, consumers should have enough time to receive treatment from the doctor in the treatment room, for example, the time difference should not be less than 6 minutes, etc. In other embodiments, it can be set according to different situations.
在另一实施例中,服务器可以提前设置一预设时间,使得从第一端点通讯、第二端点通讯、第三端点通讯、第一节点通讯、第二节点通讯与第三节点通讯之至少一者的脱机状态恢复成为通讯状态,在时间差中累加预设时间与新的时间差。在本实施例中,主要是由于讯号不稳定而造成非故意脱机或是仅是暂时脱离通讯范围。因此,在预设时间内,仍应算在时间差以内,以避免因为讯号不稳定等因素导致于计算错误的问题。In another embodiment, the server may set a preset time in advance, so that at least one of the first endpoint communication, the second endpoint communication, the third endpoint communication, the first node communication, the second node communication and the third node communication The offline state of one of them is restored to the communication state, and the preset time and the new time difference are accumulated in the time difference. In the present embodiment, the main reason is that the signal is unstable and the user goes offline unintentionally or only temporarily leaves the communication range. Therefore, the preset time should still be counted within the time difference to avoid the problem of calculation errors caused by factors such as signal instability.
值得注意的是,前述提及的时间差可以选自于第一端点通讯、第二端点通讯、第三端点通讯之任何一者。比对经选择时间差与预设接触阀值,当时间差小于预设接触阀值,则判定接触失败,即是体验师及/或医生与消费者的接触时间短于预设接触阀值;以及,当时间差不小于预设接触阀值,则判定接触成功,即是体验师及/或医生与消费者的接触时间长于预设接触阀值。It should be noted that the aforementioned time difference can be selected from any one of the first endpoint communication, the second endpoint communication, and the third endpoint communication. Comparing the selected time difference with the preset contact threshold, when the time difference is less than the preset contact threshold, it is determined that the contact fails, that is, the contact time between the experiencer and/or the doctor and the consumer is shorter than the preset contact threshold; and, When the time difference is not less than the preset contact threshold, it is determined that the contact is successful, that is, the contact time between the experiencer and/or the doctor and the consumer is longer than the preset contact threshold.
同样的,前述提及的时间差可以选自于第一节点通讯、第二节点通讯与第三节点通讯之任何一者。比对经选择的时间差与预设停留阀值,当停留时间小于预设停留阀值,则判定节点失败,即是消费者在空间的停留时间短于预设停留阀值;以及,当时间差不小于预设停留阀值,则判定节点成功,即是消费者在空间的停留时间长于预设停留阀值。Likewise, the aforementioned time difference can be selected from any one of the first node communication, the second node communication and the third node communication. Comparing the selected time difference with the preset stay threshold, when the stay time is less than the preset stay threshold, the node is determined to fail, that is, the consumer's stay in the space is shorter than the preset stay threshold; If it is less than the preset stay threshold, it is determined that the node is successful, that is, the consumer stays in the space for longer than the preset stay threshold.
步骤S16,结束。在本步骤中,表示服务器已经完成对于消费者的体验管理。Step S16, end. In this step, it means that the server has completed the experience management for the consumer.
参考图2,是本发明第二实施例的动线隐密性管理方法的流程图。在图2中,动线隐密性管理方法除包含第一实施例的步骤S11至S16之外,还包含步骤S21至S24。Referring to FIG. 2 , it is a flowchart of a method for managing the privacy of moving lines according to the second embodiment of the present invention. In FIG. 2 , the moving line privacy management method includes steps S21 to S24 in addition to the steps S11 to S16 of the first embodiment.
步骤S11至S16的说明如前所述,在此不赘述。The descriptions of steps S11 to S16 are as described above, and are not repeated here.
步骤S21是起始在步骤S11或在步骤S11之前,在此是以在步骤S11之前为例说明。在步骤S21中,是绑定第一识别标签与第一对象物(例如前述的消费者)的第一数据(例如身份数据等),以使第一识别标签对应第一对象物、绑定第二识别标签与第二对象物(例如前述的体验师)的第二数据(例如身份数据、员工数据等),以使第二识别标签对应第二对象物与绑定第三识别标签与第三对象物(例如前述的医生)的第三数据(例如身份数据、员工数据、专门技术领域等),以使第三识别标签对应第三对象物,以供服务器建立第一识别标签、第二识别标签与第三识别标签。Step S21 starts from step S11 or before step S11, and is described here as an example before step S11. In step S21, the first identification tag is bound to the first data (eg, identity data, etc.) of the first object (eg, the aforementioned consumer), so that the first identification tag corresponds to the first object, and the first identification tag is bound to the first object. The second identification tag and the second data (such as identity data, employee data, etc.) of the second object (such as the aforementioned experiencer), so that the second identification tag corresponds to the second object and binds the third identification tag to the third The third data (such as identity data, employee data, specialized technical fields, etc.) of the object (such as the aforementioned doctor), so that the third identification label corresponds to the third object, so that the server can establish the first identification label, the second identification label with a third identification label.
步骤S22,可以在步骤S16中,解除第一识别标签与第一对象物的绑定,以供在第一识别标签及/或服务器删除第一数据。In step S22, in step S16, the binding between the first identification tag and the first object may be released, so that the first identification tag and/or the server can delete the first data.
步骤S23,是可以在步骤S16之前或之后,在此是以之后为例说明。在步骤S23中,是根据事件状态产生警示通知。在本步骤中,事件状态将可以数据化成服务质量指针,并且将服务质量指针提供给体验师与医生,供体验师与医生参考改善或是医疗院所奖励体验师与医生。The step S23 may be before or after the step S16, and the following is taken as an example for description. In step S23, an alert notification is generated according to the event state. In this step, the event status can be converted into a service quality indicator, and the service quality indicator is provided to the experiencer and the doctor for reference and improvement or the medical institution rewards the experiencer and the doctor.
步骤S24,是在步骤S16之前。在步骤S24中,第一通讯单元产生需求讯号至服务器,以让服务器发送提醒通知于第二通讯单元及/或第三通讯单元。在本步骤中,消费者可以通过卡片上的按键向服务器发出需求通知,例如消费者等待时间过程时,消费者可以选择性主动发出需求,让例如体验师知道消费者当前的需求。Step S24 is before step S16. In step S24, the first communication unit generates a demand signal to the server, so that the server sends an alert notification to the second communication unit and/or the third communication unit. In this step, the consumer can send a demand notification to the server through the button on the card. For example, when the consumer waits for the time process, the consumer can selectively and actively send demand, so that the experiencer can know the consumer's current demand.
参考图3,是本发明第三实施例的动线隐密性管理系统的方块图。在图3中,动线隐密性管理系统10包含一第一识别标签12、一第二识别标签14、一第三识别标签16与一服务器18。Referring to FIG. 3 , it is a block diagram of a moving line privacy management system according to a third embodiment of the present invention. In FIG. 3 , the moving line
第一识别标签12包含一第一通讯单元122与储存有一第一数据FD,以产生一第一通讯范围FCZ,一并可以参考图4所示。其中,第一通讯单元122符合一局域网络通讯协议,例如局域网络通讯协议为超宽带(Ultra-wideband)无线个人局域网络通讯技术、蓝牙、无线射频辨识、无线保真(Wi-Fi)、紫蜂(ZigBee)。The
第二识别标签14包含一第二通讯单元142与储存有一第二数据SD,以产生一第二通讯范围SCZ,一并可以参考图4所示。其中,第二通讯单元142符合局域网络通讯协议,可参考前述第一识别标签12的说明。The
第三识别标签16包含一第三通讯单元162与储存有一第三数据TD,以产生一第三通讯范围TCZ。其中,第三通讯单元162符合局域网络通讯协议,可参考前述第一识别标签12的说明。The
服务器18包含一第四通讯单元182,以产生一第四通讯范围FCZ’,一并可以参考图5所示,例如第四通讯单元182可以是路由器等型态。其中,第四通讯单元182符合局域网络通讯协议,可参考前述第一识别标签12的说明。The
服务器18执行动线隐密性管理应用程序APP。在另一实施例中,第四通讯单元182的数量可为一个或是多个,以产生一个第四通讯范围FCZ’或多个第四通讯范围FCZ’。因此,第四通讯单元还进一步界定一个或多个节点区域,以在第四通讯范围划分节点区域或多个节点区域。在本实施例中,是以一个第四通讯范围FCZ’为例说明。The
同时参考图3至5,服务器18可以执行动线隐密性管理应用程序APP,以纪录建立一第一端点通讯、一第二端点通讯、一第三端点通讯、一第一节点通讯、一第二节点通讯与一第三节点通讯的一起始时间ST与一停止时间ST’,以及服务器18演算相关于起始时间ST与停止时间ST’以产生一事件状态ES。其中,第一通讯单元122和第二通讯单元142建立一第一端点通讯FTC(可以参考图4a的示意图)、第二通讯单元142和第三通讯单元162建立一第二端点通讯STC(可以参考图4b的示意图)、第三通讯单元162和第一通讯单元122建立一第三端点通讯TTC(可以参考图4c的示意图);以及,第一通讯单元122和第四通讯182单元建立一第一节点通讯FNC(可以参考图5a的示意图)、第二通讯单元142和第四通讯单元182建立一第二节点通讯SNC(可以参考图5b的示意图)与第三通讯单元162和第四通讯单元182建立一第三节点通讯TNC(可以参考图5c的示意图)。3 to 5 at the same time, the
在另一实施例中,第一通讯单元122还包含请求元件1222。请求元件1222,例如按键等实体按键型态或其他型态,是能够产生需求讯号DS至服务器18。服务器18根据需求讯号DS发出提醒通知RN于第二通讯单元142及/或第三通讯单元162。In another embodiment, the
前述中,动线隐密性管理应用程序APP可根据第一通讯单元122、第二通讯单元142与第三通讯单元162是否位在第四通讯范围FCZ’,以决定起始时间ST与停止时间ST’之至少一者。As mentioned above, the mobile line privacy management application APP can determine the start time ST and the stop time according to whether the
前述中,动线隐密性管理应用程序APP根据第一通讯单元122、第二通讯单元142与第三通讯单元162之至少一者脱离第四通讯范围FCZ’,以决定停止时间TS’。In the foregoing, the moving line privacy management application APP determines the stop time TS' according to at least one of the
前述中,服务器18执行动线隐密性管理应用程序APP,以选择第一端点通讯FTC、第二端点通讯STC与第三端点通讯TTC之一者的时间差和比对经选择时间差与预设接触阀值,当时间差小于预设接触阀值则判定接触失败;以及,当时间差大于或等于预设接触阀值则判定接触成功。相关的说明可以参照前述方法步骤中的说明,在此不赘述。In the foregoing, the
前述中,服务器18执行动线隐密性管理应用程序APP,以选择第一节点通讯FNC、第二节点通讯SNC与第三节点通讯TNC之一者的时间差和比对经选择的时间差与预设停留阀值,当停留时间小于预设停留阀值则判定节点失败;以及,当时间差大于或等于预设停留阀值则判定节点成功。相关的说明可以参照前述方法步骤中的说明,在此不赘述。In the foregoing, the
前述中,服务器18执行动线隐密性管理应用程序APP可以根据事件状态ES决定服务指标。In the foregoing, the
虽然本发明的实施例揭露如上所述,然并非用以限定本发明,任何熟习相关技艺者,在不脱离本发明的精神和范围内,举凡依本发明权利要求所述的形状、构造、特征、方法及数量当可做些许的变更,因此本发明的专利保护范围须视本说明书所附的权利要求范围所界定者为准。Although the embodiments of the present invention are disclosed as described above, they are not intended to limit the present invention. Any person skilled in the relevant art, without departing from the spirit and scope of the present invention, can refer to any shape, structure, and features described in the claims of the present invention. , method and quantity can be changed slightly, so the scope of patent protection of the present invention shall be determined by the scope of the appended claims in this specification.
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