CN114661942A - Streaming data processing method, apparatus, electronic device, and computer-readable medium - Google Patents
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Abstract
本公开涉及一种流调数据的处理方法、装置、电子设备及计算机可读介质,属于数据处理技术领域。该方法包括:从具有录音功能的移动终端获取目标对象的音频流调数据,并对所述音频流调数据进行存储流调流调;通过语音识别服务对所述音频流调数据进行语音识别,得到所述音频流调数据对应的语音文本数据流调流调;对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息;获取预先配置的流调报告模板,并根据所述流调报告模板和所述结构化流调信息生成所述目标对象的流调报告。本公开通过以数字化、自动化的形式进行流调数据的处理和流调报告的生成,可以提高数据流调和研判的效率。
The present disclosure relates to a method, an apparatus, an electronic device and a computer-readable medium for processing stream modulation data, and belongs to the technical field of data processing. The method includes: acquiring audio stream tune data of a target object from a mobile terminal with a recording function, and storing the audio stream tune data; performing speech recognition on the audio stream tune data through a speech recognition service, obtaining the voice-text data flow-tune and flow-tune corresponding to the audio flow-tune data; performing structured processing on the voice-text data to obtain the structured flow-tune information of the target object; obtaining a pre-configured flow-tune report template, and A flow report of the target object is generated according to the flow report template and the structured flow information. The present disclosure can improve the efficiency of data flow adjustment, research and judgment by processing flow adjustment data and generating flow adjustment reports in a digital and automated form.
Description
技术领域technical field
本公开涉及数据处理技术领域,具体而言,涉及一种流调数据的处理方法、流调数据的处理装置、电子设备及计算机可读介质。The present disclosure relates to the technical field of data processing, and in particular, to a method for processing streaming data, an apparatus for processing streaming data, an electronic device, and a computer-readable medium.
背景技术Background technique
通过流行病学流调的方式可以获取传染病确诊病例的相关信息,并生成相应的流行病学调查报告。Through epidemiological epidemiological surveys, relevant information on confirmed cases of infectious diseases can be obtained, and corresponding epidemiological investigation reports can be generated.
目前流行病学调查没有数字化或者信息化的方案,流调报告主要靠人工现场记录和事后撰写,流调报告的分析和研判主要也是靠人工进行,因此整体的效率和准确性都比较差。At present, there is no digital or informatization plan for epidemiological investigations. Epidemiological reports mainly rely on manual on-site records and post-event writing. The analysis and judgment of epidemiological reports are mainly conducted manually, so the overall efficiency and accuracy are relatively poor.
鉴于此,本领域亟需一种能够提高数据流调和数据研判的效率和准确性的方法。In view of this, there is an urgent need in the art for a method that can improve the efficiency and accuracy of data flow reconciliation and data research and judgment.
需要说明的是,在上述背景技术部分公开的信息仅用于加强对本公开的背景的理解,因此可以包括不构成对本领域普通技术人员已知的现有技术的信息。It should be noted that the information disclosed in the above Background section is only for enhancement of understanding of the background of the present disclosure, and therefore may contain information that does not form the prior art that is already known to a person of ordinary skill in the art.
发明内容SUMMARY OF THE INVENTION
本公开的目的在于提供一种流调数据的处理方法、流调数据的处理装置、电子设备及计算机可读介质,进而至少在一定程度上提高数据流调和数据研判的效率。The purpose of the present disclosure is to provide a flow adjustment data processing method, a flow adjustment data processing device, an electronic device and a computer-readable medium, thereby improving the efficiency of data flow adjustment and data research and judgment at least to a certain extent.
根据本公开的第一个方面,提供一种流调数据的处理方法,包括:According to a first aspect of the present disclosure, a method for processing streaming data is provided, including:
从具有录音功能的移动终端获取目标对象的音频流调数据,并对所述音频流调数据进行存储;Obtain the audio stream tone data of the target object from a mobile terminal with a recording function, and store the audio stream tone data;
通过语音识别服务对所述音频流调数据进行语音识别,得到所述音频流调数据对应的语音文本数据;Perform speech recognition on the audio stream tone data through a speech recognition service to obtain speech text data corresponding to the audio stream tone data;
对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息;Structural processing is performed on the voice and text data to obtain the structured flow tone information of the target object;
获取预先配置的流调报告模板,并根据所述流调报告模板和所述结构化流调信息生成所述目标对象的流调报告。Acquire a preconfigured flow adjustment report template, and generate a flow adjustment report of the target object according to the flow adjustment report template and the structured flow adjustment information.
在本公开的一种示例性实施例中,在所述得到所述目标对象的结构化流调信息之后,所述方法还包括:In an exemplary embodiment of the present disclosure, after obtaining the structured flow tone information of the target object, the method further includes:
将所述目标对象的结构化流调信息发送至显示终端进行显示,并判断所述结构化流调信息是否完整;Sending the structured flow adjustment information of the target object to a display terminal for display, and judging whether the structured flow adjustment information is complete;
若所述结构化流调信息不完整,则确定所述结构化流调信息中需要补充的目标信息,根据所述目标信息确定所述音频流调数据中的目标音频片段,并根据所述目标音频片段得到完整的所述结构化流调信息;If the structured stream tone information is incomplete, determine the target information that needs to be supplemented in the structured stream tone information, determine the target audio segment in the audio stream tone data according to the target information, and determine the target audio segment in the audio stream tone data according to the target information. The audio segment obtains the complete structured stream tone information;
若所述结构化流调信息完整,则继续执行后续步骤,生成所述目标对象的流调报告。If the structured flow adjustment information is complete, continue to perform subsequent steps to generate a flow adjustment report of the target object.
在本公开的一种示例性实施例中,所述根据所述目标信息确定所述音频流调数据中的目标音频片段,包括:In an exemplary embodiment of the present disclosure, the determining a target audio segment in the audio stream tone data according to the target information includes:
根据所述目标信息确定所述语音文本数据中的目标语音文本片段,并获取所述目标语音文本片段对应的文本生成时间戳;Determine a target voice-text segment in the voice-text data according to the target information, and obtain a text generation timestamp corresponding to the target voice-text segment;
根据所述文本生成时间戳确定所述目标音频片段对应的音频时间戳,并根据所述音频时间戳获取所述音频流调数据中的目标音频片段。The audio time stamp corresponding to the target audio segment is determined according to the text generation time stamp, and the target audio segment in the audio stream tone data is acquired according to the audio time stamp.
在本公开的一种示例性实施例中,所述对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息,包括:In an exemplary embodiment of the present disclosure, performing structured processing on the speech and text data to obtain structured flow tone information of the target object includes:
通过正则表达式对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息。The speech and text data are structured through regular expressions to obtain structured flow tone information of the target object.
在本公开的一种示例性实施例中,所述对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息,包括:In an exemplary embodiment of the present disclosure, performing structured processing on the speech and text data to obtain structured flow tone information of the target object includes:
通过预训练的语言表征模型对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息。The speech and text data are structured through a pre-trained language representation model to obtain structured flow tone information of the target object.
在本公开的一种示例性实施例中,在所述根据所述流调报告模板和所述结构化流调信息生成所述目标对象的流调报告之后,所述方法还包括:In an exemplary embodiment of the present disclosure, after the flow adjustment report of the target object is generated according to the flow adjustment report template and the structured flow adjustment information, the method further includes:
根据所述目标对象的流调报告,确定与所述流调报告相关的目标应对策略。According to the flow report of the target object, a target coping strategy related to the flow report is determined.
在本公开的一种示例性实施例中,所述根据所述目标对象的流调报告,确定与所述流调报告相关的目标应对策略,包括:In an exemplary embodiment of the present disclosure, the determining, according to the flow report of the target object, the target response strategy related to the flow report includes:
从所述目标对象的流调报告中获取所述目标对象的轨迹数据,并根据所述目标对象的轨迹数据获取与所述轨迹数据相关的目标场所的场所数据;Obtain the trajectory data of the target object from the flow report of the target object, and obtain the location data of the target location related to the trajectory data according to the trajectory data of the target object;
根据所述目标场所的场所数据确定所述目标场所的风险等级,并根据所述目标场所的风险等级确定针对于所述目标场所的目标应对策略。The risk level of the target site is determined according to site data of the target site, and a target coping strategy for the target site is determined according to the risk level of the target site.
在本公开的一种示例性实施例中,所述根据所述目标对象的流调报告,确定与所述流调报告相关的目标应对策略,包括:In an exemplary embodiment of the present disclosure, the determining, according to the flow report of the target object, the target response strategy related to the flow report includes:
从所述目标对象的流调报告中获取所述目标对象的轨迹数据和状态数据;Obtain the trajectory data and status data of the target object from the flow report of the target object;
根据所述目标对象的轨迹数据和状态数据确定所述目标对象的对象类型,并根据所述目标对象的对象类型确定针对于所述目标对象的目标应对策略。The object type of the target object is determined according to the trajectory data and state data of the target object, and a target coping strategy for the target object is determined according to the object type of the target object.
在本公开的一种示例性实施例中,所述根据所述目标对象的流调报告,确定与所述流调报告相关的目标应对策略,包括:In an exemplary embodiment of the present disclosure, the determining, according to the flow report of the target object, the target response strategy related to the flow report includes:
从所述目标对象的流调报告中获取所述目标对象的接触对象信息,并根据所述接触对象信息得到所述目标对象的接触对象对应的风险等级;Obtain the contact object information of the target object from the flow report of the target object, and obtain the risk level corresponding to the contact object of the target object according to the contact object information;
根据所述接触对象对应的风险等级确定针对于所述接触对象的目标应对策略。A target coping strategy for the contact object is determined according to the risk level corresponding to the contact object.
根据本公开的第二方面,提供一种流调数据的处理方法,包括:According to a second aspect of the present disclosure, a method for processing streaming data is provided, including:
具有录音功能的移动终端获取目标对象的音频流调数据,并将所述音频流调数据从所述移动终端传输至服务器端;The mobile terminal with the recording function obtains the audio stream modulation data of the target object, and transmits the audio stream modulation data from the mobile terminal to the server;
所述服务器端对所述音频流调数据进行存储,并通过语音识别服务对所述服务器端中的音频流调数据进行语音识别,得到所述音频流调数据对应的语音文本数据;The server side stores the audio stream tone data, and performs speech recognition on the audio stream tone data in the server side through a speech recognition service to obtain speech text data corresponding to the audio stream tone data;
所述服务器端对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息;The server side performs structured processing on the voice and text data to obtain the structured flow tone information of the target object;
所述服务器端将所述目标对象的结构化流调信息发送至显示终端进行显示,并在所述结构化流调信息不完整时,对所述结构化流调信息进行调整,得到完整的所述结构化流调信息;The server side sends the structured flow adjustment information of the target object to the display terminal for display, and when the structured flow adjustment information is incomplete, adjusts the structured flow adjustment information to obtain the complete information. Describe structured flow adjustment information;
所述服务器端获取预先配置的流调报告模板,并根据所述流调报告模板和完整的所述结构化流调信息生成所述目标对象的流调报告。The server side obtains a preconfigured flow adjustment report template, and generates a flow adjustment report of the target object according to the flow adjustment report template and the complete structured flow adjustment information.
根据本公开的第三方面,提供一种流调数据的处理装置,包括:According to a third aspect of the present disclosure, a device for processing streaming data is provided, comprising:
音频数据获取模块,用于从具有录音功能的移动终端获取目标对象的音频流调数据,并对所述音频流调数据进行存储;an audio data acquisition module, used for acquiring the audio stream modulation data of the target object from a mobile terminal with a recording function, and storing the audio stream modulation data;
语音文本识别模块,用于通过语音识别服务对所述音频流调数据进行语音识别,得到所述音频流调数据对应的语音文本数据;A speech-text recognition module, configured to perform speech recognition on the audio stream tone data through a speech recognition service, to obtain speech-text data corresponding to the audio stream tone data;
语音文本结构化模块,用于对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息;A phonetic text structuring module, configured to perform structured processing on the phonetic text data to obtain structured flow tone information of the target object;
流调报告生成模块,用于获取预先配置的流调报告模板,并根据所述流调报告模板和所述结构化流调信息生成所述目标对象的流调报告。The flow adjustment report generating module is configured to obtain a preconfigured flow adjustment report template, and generate the flow adjustment report of the target object according to the flow adjustment report template and the structured flow adjustment information.
根据本公开的第四方面,提供一种流调数据的处理装置,包括:According to a fourth aspect of the present disclosure, a device for processing streaming data is provided, comprising:
音频数据获取模块,用于通过具有录音功能的移动终端获取目标对象的音频流调数据,并将所述音频流调数据从所述移动终端传输至服务器端;an audio data acquisition module, configured to acquire the audio stream modulation data of the target object through a mobile terminal with a recording function, and transmit the audio stream modulation data from the mobile terminal to the server;
语音文本识别模块,用于通过所述服务器端对所述音频流调数据进行存储,并通过语音识别服务对所述服务器端中的音频流调数据进行语音识别,得到所述音频流调数据对应的语音文本数据;A speech text recognition module is used to store the audio stream tone data through the server side, and perform speech recognition on the audio stream tone data in the server side through a speech recognition service to obtain the corresponding audio stream tone data. speech text data;
语音文本结构化模块,用于通过所述服务器端对所述语音文本数据进行结构化处理,得到所述目标对象的结构化流调信息;A phonetic text structuring module, configured to perform structured processing on the phonetic text data through the server side to obtain structured stream tone information of the target object;
信息完整化处理模块,用于通过所述服务器端将所述目标对象的结构化流调信息发送至显示终端进行显示,并在所述结构化流调信息不完整时,对所述结构化流调信息进行调整,得到完整的所述结构化流调信息;The information integrity processing module is used to send the structured streaming information of the target object to the display terminal for display through the server side, and when the structured streaming information is incomplete, Adjust the adjustment information to obtain the complete structured flow adjustment information;
流调报告生成模块,用于通过所述服务器端获取预先配置的流调报告模板,并根据所述流调报告模板和完整的所述结构化流调信息生成所述目标对象的流调报告。A flow adjustment report generating module, configured to obtain a pre-configured flow adjustment report template through the server, and generate a flow adjustment report of the target object according to the flow adjustment report template and the complete structured flow adjustment information.
根据本公开的第五方面,提供一种电子设备,包括:处理器;以及存储器,用于存储所述处理器的可执行指令;其中,所述处理器配置为经由执行所述可执行指令来执行上述任意一项所述的流调数据的处理方法。According to a fifth aspect of the present disclosure, there is provided an electronic device comprising: a processor; and a memory for storing executable instructions of the processor; wherein the processor is configured to execute the executable instructions to Execute the method for processing streaming data described in any one of the above.
根据本公开的第六方面,提供一种计算机可读介质,其上存储有计算机程序,所述计算机程序被处理器执行时实现上述任意一项所述的流调数据的处理方法。According to a sixth aspect of the present disclosure, there is provided a computer-readable medium on which a computer program is stored, and when the computer program is executed by a processor, implements the method for processing stream modulation data described in any one of the above.
本公开示例性实施例可以具有以下有益效果:Exemplary embodiments of the present disclosure may have the following beneficial effects:
本公开示例实施方式的流调数据的处理方法中,通过从具有录音功能的移动终端获取目标对象的音频流调数据,并将音频流调数据从移动终端传输至服务器端,然后通过语音识别服务对服务器端中的音频流调数据进行语音识别,并对语音文本数据进行结构化处理,最后根据目标对象的结构化流调信息生成目标对象的流调报告。本公开示例实施方式中的流调数据的处理方法,通过引入计算机辅助的方式,将整个数据流调和处理的过程用数字化的方式进行,一方面,能够提高生成流调报告的效率和准确性,另一方面,为后续根据流调报告进行传染病研判提高了速度,为传染病防控争取更多的时间。In the method for processing stream tone data in the exemplary embodiment of the present disclosure, the audio stream tone data of the target object is acquired from a mobile terminal with a recording function, and the audio stream tone data is transmitted from the mobile terminal to the server, and then the voice recognition service is used Perform speech recognition on the audio stream tone data in the server, and perform structured processing on the speech and text data, and finally generate a stream tone report of the target object according to the structured stream tone information of the target object. In the method for processing flow adjustment data in the exemplary embodiment of the present disclosure, by introducing a computer-aided method, the entire process of data flow adjustment and processing is performed in a digital manner. On the one hand, the efficiency and accuracy of generating flow adjustment reports can be improved, and On the other hand, it has improved the speed of subsequent infectious disease research and judgment based on the epidemiological report, and bought more time for the prevention and control of infectious diseases.
应当理解的是,以上的一般描述和后文的细节描述仅是示例性和解释性的,并不能限制本公开。It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure.
附图说明Description of drawings
此处的附图被并入说明书中并构成本说明书的一部分,示出了符合本公开的实施例,并与说明书一起用于解释本公开的原理。显而易见地,下面描述中的附图仅仅是本公开的一些实施例,对于本领域普通技术人员来讲,在不付出创造性劳动的前提下,还可以根据这些附图获得其他的附图。The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the disclosure and together with the description serve to explain the principles of the disclosure. Obviously, the drawings in the following description are only some embodiments of the present disclosure, and for those of ordinary skill in the art, other drawings can also be obtained from these drawings without creative effort.
图1示出了可以应用本发明实施例的一种流调数据的处理方法及装置的示例性系统架构的示意图;FIG. 1 shows a schematic diagram of an exemplary system architecture of a method and apparatus for processing stream modulation data to which an embodiment of the present invention can be applied;
图2示出了本公开示例实施方式的流调数据的处理方法的流程示意图;FIG. 2 shows a schematic flowchart of a method for processing stream modulation data according to an exemplary embodiment of the present disclosure;
图3示出了本公开示例实施方式的文件完整性检查和语音回听的流程示意图;FIG. 3 shows a schematic flow chart of file integrity checking and voice playback according to an exemplary embodiment of the present disclosure;
图4示出了本公开示例实施方式的确定针对于目标场所的目标应对策略的流程示意图;FIG. 4 shows a schematic flowchart of determining a target coping strategy for a target site according to an example embodiment of the present disclosure;
图5示出了本公开示例实施方式的确定针对于目标对象的目标应对策略的流程示意图;5 shows a schematic flowchart of determining a target coping strategy for a target object according to an exemplary embodiment of the present disclosure;
图6示出了本公开示例实施方式的确定针对于接触对象的目标应对策略的流程示意图;6 shows a schematic flowchart of determining a target coping strategy for a contact object according to an example embodiment of the present disclosure;
图7示出了本公开另一示例实施方式的流调数据的处理方法的流程示意图;FIG. 7 shows a schematic flowchart of a method for processing stream modulation data according to another exemplary embodiment of the present disclosure;
图8示意性示出了根据本公开的一个具体实施方式中流调数据的处理系统的架构图;FIG. 8 schematically shows an architecture diagram of a system for processing streaming data in a specific embodiment of the present disclosure;
图9示出了本公开示例实施方式的流调数据的处理装置的框图;FIG. 9 shows a block diagram of an apparatus for processing stream modulation data according to an exemplary embodiment of the present disclosure;
图10示出了本公开另一示例实施方式的流调数据的处理装置的框图;FIG. 10 shows a block diagram of an apparatus for processing stream modulation data according to another exemplary embodiment of the present disclosure;
图11示出了适于用来实现本公开实施方式的电子设备的计算机系统的结构示意图。FIG. 11 shows a schematic structural diagram of a computer system suitable for implementing an electronic device according to an embodiment of the present disclosure.
具体实施方式Detailed ways
现在将参考附图更全面地描述示例实施方式。然而,示例实施方式能够以多种形式实施,且不应被理解为限于在此阐述的范例;相反,提供这些实施方式使得本公开将更加全面和完整,并将示例实施方式的构思全面地传达给本领域的技术人员。所描述的特征、结构或特性可以以任何合适的方式结合在一个或更多实施方式中。在下面的描述中,提供许多具体细节从而给出对本公开的实施方式的充分理解。然而,本领域技术人员将意识到,可以实践本公开的技术方案而省略所述特定细节中的一个或更多,或者可以采用其它的方法、组元、装置、步骤等。在其它情况下,不详细示出或描述公知技术方案以避免喧宾夺主而使得本公开的各方面变得模糊。Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments, however, can be embodied in various forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided in order to give a thorough understanding of the embodiments of the present disclosure. However, those skilled in the art will appreciate that the technical solutions of the present disclosure may be practiced without one or more of the specific details, or other methods, components, devices, steps, etc. may be employed. In other instances, well-known solutions have not been shown or described in detail to avoid obscuring aspects of the present disclosure.
此外,附图仅为本公开的示意性图解,并非一定是按比例绘制。图中相同的附图标记表示相同或类似的部分,因而将省略对它们的重复描述。附图中所示的一些方框图是功能实体,不一定必须与物理或逻辑上独立的实体相对应。可以采用软件形式来实现这些功能实体,或在一个或多个硬件模块或集成电路中实现这些功能实体,或在不同网络和/或处理器装置和/或微控制器装置中实现这些功能实体。Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repeated descriptions will be omitted. Some of the block diagrams shown in the figures are functional entities that do not necessarily necessarily correspond to physically or logically separate entities. These functional entities may be implemented in software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.
图1示出了可以应用本发明实施例的一种流调数据的处理方法及装置的示例性应用环境的系统架构的示意图。FIG. 1 shows a schematic diagram of a system architecture of an exemplary application environment to which a method and apparatus for processing stream modulation data according to an embodiment of the present invention can be applied.
如图1所示,系统架构100可以包括移动终端101、102、103中的多个,网络104和服务器105。网络104用以在移动终端101、102、103和服务器105之间提供通信链路的介质。网络104可以包括各种连接类型,例如无线通信链路等。As shown in FIG. 1 , the
应该理解,图1中的移动终端、网络和服务器的数目仅仅是示意性的。根据实现需要,可以具有任意数目的移动终端、网络和服务器。比如服务器105可以是多个服务器组成的服务器集群等。It should be understood that the numbers of mobile terminals, networks and servers in FIG. 1 are merely illustrative. There can be any number of mobile terminals, networks and servers according to implementation needs. For example, the
移动终端101、102、103可以是具有处理器的各种电子设备,包括但不限于智能手机、平板电脑、便携式计算机等等。服务器105可以是提供各种服务的服务器。例如移动终端101、102、103可以通过处理器获取目标对象的音频流调数据,并将音频流调数据传输至服务器105。服务器105可以通过语音识别服务对服务器端中的音频流调数据进行语音识别,得到音频流调数据对应的语音文本数据,然后对语音文本数据进行结构化处理,得到目标对象的结构化流调信息,获取预先配置的流调报告模板,并根据流调报告模板和结构化流调信息生成目标对象的流调报告。The
流调报告是流行病学调查报告的简称,一般由政府卫生部门疾控中心撰写,由疾控部门派出工作人员对传染病确诊病例进行当面调查(或者电话调查),记录传染病确诊病例的基本信息情况、家庭情况、工作情况、密切接触者情况(简称密接)、过去几天(一般是7天、14天或者更长)去过的地方(轨迹情况)等信息,并整理为流调报告。Epidemiological investigation report is the abbreviation of epidemiological investigation report, which is generally written by the CDC of the government health department. Information situation, family situation, work situation, close contact situation (referred to as close contact), places visited in the past few days (usually 7 days, 14 days or longer) (trajectory situation) and other information, and organize it into a flow report .
目前流行病学调查没有数字化或者信息化的方案,流调报告主要靠人工现场记录和事后撰写,效率非常低。流调报告的分析和研判主要也是靠人工进行,很少引入计算机辅助,整体效率和准确性都比较差。At present, there is no digital or informatization plan for epidemiological investigations, and epidemiological reports mainly rely on manual on-site records and post-event writing, which is very inefficient. The analysis and judgment of the flow report are mainly carried out manually, and computer assistance is rarely introduced, and the overall efficiency and accuracy are relatively poor.
本示例实施方式首先提供了一种流调数据的处理方法,应用于服务器端。参考图2所示,上述流调数据的处理方法可以包括以下步骤:This exemplary embodiment first provides a method for processing stream adjustment data, which is applied to the server side. Referring to Fig. 2, the above-mentioned method for processing stream modulation data may include the following steps:
步骤S210.从具有录音功能的移动终端获取目标对象的音频流调数据,并对音频流调数据进行存储。Step S210. Acquire the audio stream tone data of the target object from the mobile terminal with the recording function, and store the audio stream tone data.
步骤S220.通过语音识别服务对音频流调数据进行语音识别,得到音频流调数据对应的语音文本数据。Step S220. Perform speech recognition on the audio stream tone data through a speech recognition service to obtain speech text data corresponding to the audio stream tone data.
步骤S230.对语音文本数据进行结构化处理,得到目标对象的结构化流调信息。Step S230. Perform structured processing on the speech and text data to obtain structured flow tone information of the target object.
步骤S240.获取预先配置的流调报告模板,并根据流调报告模板和结构化流调信息生成目标对象的流调报告。Step S240. Obtain a preconfigured flow adjustment report template, and generate a flow adjustment report of the target object according to the flow adjustment report template and the structured flow adjustment information.
本公开示例实施方式的流调数据的处理方法中,通过从具有录音功能的移动终端获取目标对象的音频流调数据,并将音频流调数据从移动终端传输至服务器端,然后通过语音识别服务对服务器端中的音频流调数据进行语音识别,并对语音文本数据进行结构化处理,最后根据目标对象的结构化流调信息生成目标对象的流调报告。本公开示例实施方式中的流调数据的处理方法,通过引入计算机辅助的方式,将整个数据流调和处理的过程用数字化的方式进行,一方面,能够提高生成流调报告的效率和准确性,另一方面,为后续根据流调报告进行传染病研判提高了速度,为传染病防控争取更多的时间。In the method for processing stream tone data in the exemplary embodiment of the present disclosure, the audio stream tone data of the target object is acquired from a mobile terminal with a recording function, and the audio stream tone data is transmitted from the mobile terminal to the server, and then the voice recognition service is used Perform speech recognition on the audio stream tone data in the server, and perform structured processing on the speech and text data, and finally generate a stream tone report of the target object according to the structured stream tone information of the target object. In the method for processing flow adjustment data in the exemplary embodiment of the present disclosure, by introducing a computer-aided method, the entire process of data flow adjustment and processing is performed in a digital manner. On the one hand, the efficiency and accuracy of generating flow adjustment reports can be improved, and On the other hand, it has improved the speed of subsequent infectious disease research and judgment based on the epidemiological report, and bought more time for the prevention and control of infectious diseases.
下面,结合图3至图6对本示例实施方式的上述步骤进行更加详细的说明。Hereinafter, the above steps of this exemplary embodiment will be described in more detail with reference to FIGS. 3 to 6 .
在步骤S210中,从具有录音功能的移动终端获取目标对象的音频流调数据,并对音频流调数据进行存储。In step S210, the audio stream tone data of the target object is acquired from the mobile terminal with the recording function, and the audio stream tone data is stored.
本示例实施方式中,可以使用具有录音功能的移动终端,如手机或平板端的App进行录音录像,或者通过远场拾音设备进行无线控制,获取目标对象的音频流调数据,其中,目标对象为目标流调对象,比如确诊的传染病患者等。通过移动终端获取目标对象的音频流调数据之后,将音频流调数据从移动终端传输至服务器端进行进一步存储和处理。In this example implementation, a mobile terminal with a recording function, such as an App on a mobile phone or a tablet terminal, can be used to perform audio recording and video recording, or a far-field sound pickup device can be used for wireless control to obtain the audio stream data of the target object, where the target object is The target audience, such as confirmed patients with infectious diseases, etc. After acquiring the audio stream tone data of the target object through the mobile terminal, the audio stream tone data is transmitted from the mobile terminal to the server side for further storage and processing.
音频流调数据的录制过程,可能会通过多种媒介,如手机、平板、电脑、带有麦克风的其他设备完成。The recording process of audio streaming data may be completed through various media, such as mobile phones, tablets, computers, and other devices with microphones.
在实际应用中,以流调报告为例,当某地出现传染病确诊病例时,流调组工作人员在收到通知后,首先登录流调系统,并在流调系统中创建一次新的流调任务,录入基本的流调信息,包括时间、地点、确诊人基本信息、处理人,协查人等。其中,上述流调系统是根据本公开示例实施方式中的流调数据的处理方法,由具有录音功能的移动终端、服务器及显示终端组成的流调系统。In practical applications, taking the epidemiological report as an example, when a confirmed case of an infectious disease occurs in a certain place, the staff of the epidemiological team will first log in to the epidemiological system after receiving the notification, and create a new stream in the epidemiological system. Adjustment tasks, enter basic flow adjustment information, including time, location, basic information of diagnosed people, handlers, and investigators. The stream modulation system described above is a stream modulation system composed of a mobile terminal with a recording function, a server and a display terminal according to the method for processing stream modulation data in the exemplary embodiment of the present disclosure.
任务处理人收到任务后,立即开展流调工作。首先将确诊患者通过安全运输手段运送到安全的场所,并在穿戴好防护设备后,由流调工作人员进入流调房间进行流调工作。流调工作人员会携带本系统中的移动终端,如手机和远场录音设备,在和确诊患者进行流调时,用手机App或者远场录音设备对全程对话进行录音,在录音的同时,可以将录音数据实时回传到后端的服务器中。After the task handler receives the task, he will immediately carry out the flow adjustment work. First of all, the confirmed patients are transported to a safe place by means of safe transportation, and after wearing protective equipment, the transfer staff will enter the transfer room for transfer work. The flow adjustment staff will carry the mobile terminals in this system, such as mobile phones and far-field recording equipment. When conducting flow adjustment with confirmed patients, they will use the mobile phone App or far-field recording equipment to record the whole conversation. The recording data is sent back to the backend server in real time.
在步骤S220中,通过语音识别服务对音频流调数据进行语音识别,得到音频流调数据对应的语音文本数据。In step S220, speech recognition is performed on the audio stream tone data through a speech recognition service to obtain speech text data corresponding to the audio stream tone data.
本示例实施方式中,后端的服务器接受到音频流调数据的同时,除了对音频流调数据进行存储外,同时将其发送到语音识别服务处,由语音识别服务实时进行语音识别,并接收语音识别的文字结果,得到音频流调数据对应的语音文本数据,并将语音识别的结果发送到后端的服务器内部的队列中。In this example implementation, when the back-end server receives the audio stream tune data, in addition to storing the audio stream tune data, it also sends it to the speech recognition service, and the speech recognition service performs speech recognition in real time and receives the speech From the recognized text result, the speech text data corresponding to the audio stream tone data is obtained, and the speech recognition result is sent to the queue inside the back-end server.
本示例实施方式中,如果将显示终端和后端的服务器建立实时连接,用户也可以在显示终端实时收到流调工程中的音频数据和对应的语音识别结果。上述实时数据连接和传输的协议,可以使用WebSocket等协议,其中,WebSocket协议是互联网上用于实时传输数据的一种网络通讯协议。In this example implementation, if a real-time connection is established between the display terminal and the back-end server, the user can also receive the audio data in the streaming project and the corresponding speech recognition result in real time on the display terminal. The above-mentioned protocol for real-time data connection and transmission may use protocols such as WebSocket, wherein the WebSocket protocol is a network communication protocol used for real-time data transmission on the Internet.
在步骤S230中,对语音文本数据进行结构化处理,得到目标对象的结构化流调信息。In step S230, structured processing is performed on the speech and text data to obtain structured flow tone information of the target object.
用户接收到语音识别的文本数据后,可以对语音文本数据进行结构化处理,得到目标对象的结构化流调信息。其中,结构化是指从人工写成的报告文本中,提取有价值的信息,并整理为计算机可读取、可识别、可处理的格式化文本的过程。After the user receives the text data of speech recognition, he can perform structured processing on the speech and text data to obtain the structured flow tone information of the target object. Among them, structuring refers to the process of extracting valuable information from manually written report texts and organizing them into formatted texts that can be read, recognized and processed by computers.
结构化的过程可以在后端的服务器中完成,以流调报告为例,结构化的内容包含但不限于确诊患者的基本信息(姓名、性别、年龄、居住地址、工作单位、疫苗接种情况等)、就诊信息(发病时间、确诊时间、症状、有无基础疾病、检验检查情况等)、活动轨迹信息(日期、时间、地点、出行方式、是否戴口罩、停留时间、接触人等)、密接信息(日期、接触人姓名、接触人关系、接触人手机号、接触人身份证等),以上信息通过结构化处理后得到的结构化流调信息,可以发送给用户的显示终端进行展示。The structured process can be completed in the back-end server. Taking the flow report as an example, the structured content includes but is not limited to the basic information of diagnosed patients (name, gender, age, residential address, work unit, vaccination status, etc.) , medical treatment information (onset time, diagnosis time, symptoms, presence or absence of underlying diseases, inspection status, etc.), activity track information (date, time, location, travel mode, whether to wear a mask, stay time, contacts, etc.), close contact information (date, contact person's name, contact person relationship, contact person's mobile phone number, contact person's ID card, etc.), the above information can be sent to the user's display terminal for display through the structured flow adjustment information obtained after structured processing.
本示例实施方式中,可以通过正则表达式对语音文本数据进行结构化处理,得到目标对象的结构化流调信息。In this example implementation, the structured flow and tone information of the target object can be obtained by performing structured processing on the speech and text data through a regular expression.
举例而言,对于传染病临床分型的信息提取,可以采用的正则表达式如下:"(传染病A|传染病A全称)?.{0,2}(确诊病例|临床分型)?.{0,2}((轻|普通|重|危重)型|无症状)"。将上述正则表达式作为一个模板,与所搜索的语音文本数据中的字符串进行匹配,如果上述正则表达式与语音文本数据中的字符串匹配成功,则获取第3个捕获组即可提取到具体的临床分型。For example, for the information extraction of clinical classification of infectious diseases, the regular expression that can be used is as follows: "(Infectious disease A|Full name of infectious disease A)?.{0,2}(Confirmed cases|Clinical classification)?. {0,2}((light|normal|severe|critical)|asymptomatic)". Use the above regular expression as a template to match the strings in the searched voice text data. If the above regular expression matches the strings in the voice text data successfully, the third capture group can be obtained to extract the specific clinical classification.
本示例实施方式中,还可以通过预训练的语言表征模型对语音文本数据进行结构化处理,得到目标对象的结构化流调信息。In this exemplary embodiment, the speech and text data can also be structured through a pre-trained language representation model to obtain structured flow tone information of the target object.
举例而言,对于地址和人名类型的信息提取,可以采用基于深度学习的模型进行。其中,可以使用开源的BERT(Bidirectional Encoder Representation fromTransformer)预训练模型,基于Python的FastHan(中文自然语言处理工具)开源库做的NER(Named Entity Recognition,命名实体识别)任务。对于NER提取到的地名,如果地名位置互相连接,或者地名位置中间距离较短(比如不超过5个字符),可以作为一个地址进行处理。另外,对于涉及到的一些已经公开的地名,如果未识别出,则可以通过字典方式进行补充,对于模型识别错误的地名,同样可以建立字典进行过滤排除。For example, for address and person name type information extraction, a deep learning-based model can be used. Among them, the open source BERT (Bidirectional Encoder Representation from Transformer) pre-training model can be used, and the NER (Named Entity Recognition, Named Entity Recognition) task based on the Python-based FastHan (Chinese Natural Language Processing Tool) open source library. For the place names extracted by NER, if the place name locations are connected to each other, or the distance between the place name locations is short (for example, no more than 5 characters), it can be processed as an address. In addition, if some disclosed place names are involved, if they are not identified, they can be supplemented by means of a dictionary. For place names that are incorrectly recognized by the model, a dictionary can also be established to filter and exclude.
在得到目标对象的结构化流调信息之后,本示例实施方式中的流调数据的处理方法,还可以进行文件的完整性检查和语音回听,以保证流调信息的准确性和完整性。如图3所示,上述完整性检查和语音回听的方法具体可以包括以下几个步骤:After the structured flow key information of the target object is obtained, the flow key data processing method in this exemplary embodiment may further perform file integrity check and voice playback to ensure the accuracy and integrity of the flow key information. As shown in FIG. 3 , the above-mentioned method for integrity checking and voice playback may specifically include the following steps:
步骤S310.将目标对象的结构化流调信息发送至显示终端进行显示,并判断结构化流调信息是否完整。Step S310. Send the structured stream tone information of the target object to the display terminal for display, and judge whether the structured stream tone information is complete.
首先,将目标对象的结构化流调信息发送至显示终端进行显示,由用户判断结构化流调信息是否完整和准确。First, the structured streaming information of the target object is sent to the display terminal for display, and the user determines whether the structured streaming information is complete and accurate.
步骤S320.若结构化流调信息不完整,则确定结构化流调信息中需要补充的目标信息,根据目标信息确定音频流调数据中的目标音频片段,并根据目标音频片段得到完整的结构化流调信息。Step S320. If the structured flow regulation information is incomplete, then determine the target information that needs to be supplemented in the structured flow regulation information, determine the target audio clip in the audio flow regulation data according to the target information, and obtain complete structured according to the target audio clip. flow information.
本示例实施方式中,在根据目标信息确定音频流调数据中的目标音频片段时,可以根据目标信息确定语音文本数据中的目标语音文本片段,并获取目标语音文本片段对应的文本生成时间戳,然后根据文本生成时间戳确定目标音频片段对应的音频时间戳,并根据音频时间戳获取音频流调数据中的目标音频片段。In the present exemplary embodiment, when determining the target audio segment in the audio stream tone data according to the target information, the target speech-text segment in the speech-text data can be determined according to the target information, and the text generation timestamp corresponding to the target speech-text segment is obtained, Then, the audio timestamp corresponding to the target audio segment is determined according to the text generation timestamp, and the target audio segment in the audio stream tone data is obtained according to the audio timestamp.
用户通过对目标音频片段进行语音回听,可以重新获取结构化流调信息中需要补充的部分目标信息,从而得到完整的结构化流调信息。The user can re-obtain part of the target information that needs to be supplemented in the structured stream tone information by listening back to the target audio segment, so as to obtain the complete structured stream tone information.
步骤S330.若结构化流调信息完整,则继续执行后续步骤,生成目标对象的流调报告。Step S330. If the structured flow adjustment information is complete, continue to perform subsequent steps to generate a flow adjustment report of the target object.
另外,用户可以在显示终端基于结构化信息的完整程度,在过程中对遗漏的信息进行手动补充,或者要求现场的流调工作人员进行补问,从而获得完整且准确的结构化流调信息。In addition, the user can manually supplement the missing information in the process based on the completeness of the structured information on the display terminal, or ask the on-site flow adjustment staff to make supplementary questions, so as to obtain complete and accurate structured flow adjustment information.
在步骤S240中,获取预先配置的流调报告模板,并根据流调报告模板和结构化流调信息生成目标对象的流调报告。In step S240, a preconfigured flow adjustment report template is obtained, and a flow adjustment report of the target object is generated according to the flow adjustment report template and the structured flow adjustment information.
在结构化流调信息完整后,用户可随时按照预先配置的流调报告模板,生成统一规格的流调报告,并且生成的报告可以直接在平台上发布。已发布的流调报告支持修改,在完成补充信息后,可以重新发布。整个过程全流程在计算机辅助下自动完成,基本无需人工记录和撰写报告。After the structured flow adjustment information is complete, users can generate flow adjustment reports of unified specifications according to the pre-configured flow adjustment report templates at any time, and the generated reports can be published directly on the platform. The published flow report supports modification and can be republished after completing the supplementary information. The whole process is completed automatically with the aid of computer, and there is basically no need to manually record and write reports.
本示例实施方式中,在生成目标对象的流调报告以后,还可以根据目标对象的流调报告,确定与流调报告相关的目标应对策略。具体的,可以根据以下几种方法确定应对策略。In this example embodiment, after the flow report of the target object is generated, the target response strategy related to the flow report may also be determined according to the flow report of the target object. Specifically, coping strategies can be determined according to the following methods.
本示例实施方式中,如图4所示,根据目标对象的流调报告,确定与流调报告相关的目标应对策略,具体可以包括以下几个步骤:In this example implementation, as shown in FIG. 4 , according to the flow report of the target object, the target response strategy related to the flow report is determined, which may specifically include the following steps:
步骤S410.从目标对象的流调报告中获取目标对象的轨迹数据,并根据目标对象的轨迹数据获取与轨迹数据相关的目标场所的场所数据。Step S410. Acquire the track data of the target object from the flow report of the target object, and obtain the site data of the target site related to the track data according to the track data of the target object.
步骤S420.根据目标场所的场所数据确定目标场所的风险等级,并根据目标场所的风险等级确定针对于目标场所的目标应对策略。Step S420. Determine the risk level of the target site according to the site data of the target site, and determine the target response strategy for the target site according to the risk level of the target site.
通过结合目标对象的轨迹数据,以及轨迹涉及到的目标场所的相关场所数据,如场所类型、平均人流量情况、通风情况、防护情况、到访时间等,可以计算得到目标场所的风险等级,然后根据目标场所的风险等级确定针对于目标场所的目标应对策略。如果目标场所的风险很大,可以依据研判结果对高风险场所进行封闭,或者采取其他必要的行政措施进行干预和控制。By combining the trajectory data of the target object and the relevant venue data of the target venue involved in the trajectory, such as venue type, average flow of people, ventilation, protection, visit time, etc., the risk level of the target venue can be calculated, and then Determine the target response strategy for the target site according to the risk level of the target site. If the risk of the target site is very high, the high-risk site can be closed according to the research and judgment results, or other necessary administrative measures can be taken to intervene and control.
本示例实施方式中,如图5所示,根据目标对象的流调报告,确定与流调报告相关的目标应对策略,还可以包括以下几个步骤:In this example implementation, as shown in FIG. 5 , according to the flow report of the target object, the target response strategy related to the flow report is determined, which may further include the following steps:
步骤S510.从目标对象的流调报告中获取目标对象的轨迹数据和状态数据。Step S510. Acquire the trajectory data and state data of the target object from the flow report of the target object.
步骤S520.根据目标对象的轨迹数据和状态数据确定目标对象的对象类型,并根据目标对象的对象类型确定针对于目标对象的目标应对策略。Step S520. Determine the object type of the target object according to the trajectory data and state data of the target object, and determine the target coping strategy for the target object according to the object type of the target object.
基于目标对象的时间和空间轨迹、发病时间等信息,可以自动进行溯源,计算确诊患者是零号病人的概率,为疾控人员指导明确的操作方向,针对患者的类型执行相应的措施。Based on the time and space trajectory, onset time and other information of the target object, it can automatically trace the source, calculate the probability that the confirmed patient is the zero patient, guide the disease control personnel in a clear direction of operation, and implement corresponding measures according to the type of patient.
本示例实施方式中,如图6所示,根据目标对象的流调报告,确定与流调报告相关的目标应对策略,还可以包括以下几个步骤:In this example implementation, as shown in FIG. 6 , according to the flow report of the target object, the target response strategy related to the flow report is determined, which may further include the following steps:
步骤S610.从目标对象的流调报告中获取目标对象的接触对象信息,并根据接触对象信息得到目标对象的接触对象对应的风险等级。Step S610. Acquire the contact object information of the target object from the flow report of the target object, and obtain the risk level corresponding to the contact object of the target object according to the contact object information.
步骤S620.根据接触对象对应的风险等级确定针对于接触对象的目标应对策略。Step S620. Determine a target coping strategy for the contact object according to the risk level corresponding to the contact object.
系统可以根据目标对象的接触对象信息自动推导密接关系,提醒疾控人员要关注哪些人是高风险人群,以提高防控和阻截的效率。The system can automatically deduce the close relationship based on the contact information of the target object, and remind the disease control personnel to pay attention to which people are high-risk groups, so as to improve the efficiency of prevention and control and interception.
由于流调任务在各个城市具体的执行措施不同,通常系统中涉及的业务流程需要柔性可配置,一般采用BPMN(Business Process Modeling Notation,业务流程建模符号)流程引擎支持(在后端服务器中包含),系统根据不同的流程,进行BPMN流程的设计,将设计结果提交到流程引擎处,由流程引擎根据设计进行工作流的灵活调度,以此满足复杂的业务逻辑流程情况。其中,BPMN是一种流程建模的通用和标准语言,用来绘制业务流程图,以便更好地让各部门之间理解业务流程和相互关系。Due to the different implementation measures of flow scheduling tasks in different cities, usually the business processes involved in the system need to be flexible and configurable. Generally, BPMN (Business Process Modeling Notation, business process modeling notation) process engine support (included in the back-end server) is used. ), the system designs the BPMN process according to different processes, submits the design results to the process engine, and the process engine performs flexible scheduling of the workflow according to the design, so as to meet the complex business logic process conditions. Among them, BPMN is a general and standard language for process modeling, which is used to draw business process diagrams in order to better understand business processes and interrelationships among various departments.
除此之外,本示例实施方式还提供了一种流调数据的处理方法,应用于整个流调系统。参考图7所示,上述流调数据的处理方法可以包括以下步骤:In addition, this exemplary embodiment also provides a method for processing stream modulation data, which is applied to the entire stream modulation system. Referring to FIG. 7 , the above-mentioned processing method of streaming data may include the following steps:
步骤S710.具有录音功能的移动终端获取目标对象的音频流调数据,并将音频流调数据从移动终端传输至服务器端。Step S710. The mobile terminal with the recording function acquires the audio stream tone data of the target object, and transmits the audio stream tone data from the mobile terminal to the server.
步骤S720.服务器端对音频流调数据进行存储,并通过语音识别服务对服务器端中的音频流调数据进行语音识别,得到音频流调数据对应的语音文本数据。Step S720. The server stores the audio stream tone data, and performs speech recognition on the audio stream tone data in the server through a speech recognition service, to obtain speech text data corresponding to the audio stream tone data.
步骤S730.服务器端对语音文本数据进行结构化处理,得到目标对象的结构化流调信息。Step S730. The server side performs structured processing on the voice and text data to obtain structured stream tone information of the target object.
步骤S740.服务器端将目标对象的结构化流调信息发送至显示终端进行显示,并在结构化流调信息不完整时,对结构化流调信息进行调整,得到完整的结构化流调信息。Step S740. The server sends the structured flow adjustment information of the target object to the display terminal for display, and adjusts the structured flow adjustment information when the structured flow adjustment information is incomplete to obtain complete structured flow adjustment information.
步骤S750.服务器端获取预先配置的流调报告模板,并根据流调报告模板和完整的结构化流调信息生成目标对象的流调报告。Step S750. The server obtains a preconfigured flow adjustment report template, and generates a flow adjustment report of the target object according to the flow adjustment report template and the complete structured flow adjustment information.
上述应用于流调系统的流调数据的处理方法中的具体步骤与图2中的具体步骤类似,此处不再赘述。The specific steps in the above-mentioned flow modulation data processing method applied to the flow modulation system are similar to the specific steps in FIG. 2 , and will not be repeated here.
图8示意性示出了根据本公开的一个具体实施方式中流调数据的处理系统的架构图,是对本示例实施方式中的上述步骤的举例说明,该架构图的具体可以包括以下几个部分:FIG. 8 schematically shows an architecture diagram of a flow modulation data processing system according to a specific embodiment of the present disclosure, which is an example of the above steps in this exemplary embodiment. The architecture diagram may specifically include the following parts:
1、手机或平板端App:主要用于录音录像,对远场拾音设备做无线控制,和后端的服务器传输音视频数据等。音视频数据也可以同步存储在手机或平板端,若因网络传输问题导致服务器接收到的数据不完整时,可以重新从手机或平板端获取完整的音视频数据。1. Mobile phone or tablet app: mainly used for audio and video recording, wireless control of far-field sound pickup equipment, and transmission of audio and video data with the back-end server. The audio and video data can also be stored on the mobile phone or tablet synchronously. If the data received by the server is incomplete due to network transmission problems, the complete audio and video data can be obtained from the mobile phone or tablet again.
2、服务器:系统的中央控制组件,主要用于接收、处理、存储音视频数据,和语音识别服务通讯,接收语音识别的结果,并将语音识别结果发送给用户浏览器端;以及系统运行的业务逻辑流程处理和数据存储等,也是由后端服务器完成;文本语音识别结果的结构化,以及针对结构化数据的计算和研判,主要也都是在后端服务器中完成。2. Server: The central control component of the system, which is mainly used to receive, process, and store audio and video data, communicate with the speech recognition service, receive the results of speech recognition, and send the results of speech recognition to the user's browser; Business logic process processing and data storage are also completed by the back-end server; the structuring of text and speech recognition results, as well as the calculation and judgment of structured data, are also mainly completed in the back-end server.
3、语音识别服务:用于从服务器提供的语音数据中识别出文字,并将结果传递回服务器。3. Speech recognition service: It is used to recognize the text from the speech data provided by the server, and transmit the result back to the server.
4、用户浏览器端:显示终端,用于提供用户使用的界面,从服务器获取数据,并展现给用户。4. User browser side: display terminal, used to provide an interface used by the user, obtain data from the server, and display it to the user.
5、远场拾音设备:用于增强录音效果的便携性设备,包含一个麦克风阵列,由手机端App通过蓝牙或Wifi直连等无线技术进行远程控制,可将高品质的语音数据回传给手机;此设备为可选,录音功能也可以由手机代替。5. Far-field sound pickup device: a portable device used to enhance the recording effect, including a microphone array, which is remotely controlled by the mobile phone App through wireless technologies such as Bluetooth or Wifi direct connection, and can send high-quality voice data back to the Mobile phone; this device is optional, and the recording function can also be replaced by a mobile phone.
上述方案仅包括核心环节,在真实场景落地的情况,一般功能要求更多。举例而言,上述方案还可以包括用户管理、权限管理、组织结构管理、工作流配置管理、流调报告模板配置、文本语音回听、语音分角色识别、流调报告发布、个案信息库、流调素材信息库、搜索功能、统计分析、管理驾驶舱等。The above solution only includes the core links. In the case of real scene landing, the general function requirements are more. For example, the above solution may also include user management, authority management, organizational structure management, workflow configuration management, flow adjustment report template configuration, text and voice playback, voice recognition by role, flow adjustment report release, case information database, flow adjustment report Adjust material database, search function, statistical analysis, management cockpit, etc.
应当注意,尽管在附图中以特定顺序描述了本公开中方法的各个步骤,但是,这并非要求或者暗示必须按照该特定顺序来执行这些步骤,或是必须执行全部所示的步骤才能实现期望的结果。附加的或备选的,可以省略某些步骤,将多个步骤合并为一个步骤执行,以及/或者将一个步骤分解为多个步骤执行等。It should be noted that although the various steps of the methods of the present disclosure are depicted in the figures in a particular order, this does not require or imply that the steps must be performed in that particular order, or that all illustrated steps must be performed to achieve the desired the result of. Additionally or alternatively, certain steps may be omitted, multiple steps may be combined into one step for execution, and/or one step may be decomposed into multiple steps for execution, and the like.
进一步的,本公开还提供了一种流调数据的处理装置。参考图9所示,该流调数据的处理装置可以包括音频数据获取模块910、语音文本识别模块920、语音文本结构化模块930以及流调报告生成模块940。其中:Further, the present disclosure also provides an apparatus for processing stream modulation data. Referring to FIG. 9 , the device for processing stream tone data may include an audio
音频数据获取模块910可以用于从具有录音功能的移动终端获取目标对象的音频流调数据,并对音频流调数据进行存储;The audio
语音文本识别模块920可以用于通过语音识别服务对音频流调数据进行语音识别,得到音频流调数据对应的语音文本数据;The speech-
语音文本结构化模块930可以用于对语音文本数据进行结构化处理,得到目标对象的结构化流调信息;The phonetic
流调报告生成模块940可以用于获取预先配置的流调报告模板,并根据流调报告模板和结构化流调信息生成目标对象的流调报告。The flow adjustment
在本公开的一些示例性实施例中,本公开提供的一种流调数据的处理装置还可以包括信息完整性处理模块,该信息完整性处理模块可以包括流调信息显示单元、目标片段确定单元、音频片段回听单元以及信息完整判定单元。其中:In some exemplary embodiments of the present disclosure, the apparatus for processing stream tone data provided by the present disclosure may further include an information integrity processing module, and the information integrity processing module may include a stream tone information display unit and a target segment determination unit , an audio segment playback unit, and an information integrity determination unit. in:
流调信息显示单元可以用于将目标对象的结构化流调信息发送至显示终端进行显示,并判断结构化流调信息是否完整;The flow adjustment information display unit can be used to send the structured flow adjustment information of the target object to the display terminal for display, and judge whether the structured flow adjustment information is complete;
目标片段确定单元可以用于若结构化流调信息不完整,则确定结构化流调信息中需要补充的目标信息,根据目标信息确定音频流调数据中的目标音频片段,并根据目标音频片段得到完整的结构化流调信息;The target segment determination unit can be used to determine the target information that needs to be supplemented in the structured stream tone information if the structured stream tone information is incomplete, determine the target audio segment in the audio stream tone data according to the target information, and obtain according to the target audio segment. Complete structured flow adjustment information;
信息完整判定单元可以用于若结构化流调信息完整,则继续执行后续步骤,生成目标对象的流调报告。The information integrity judging unit can be configured to continue to perform subsequent steps if the structured flow adjustment information is complete, to generate a flow adjustment report of the target object.
在本公开的一些示例性实施例中,目标片段确定单元可以包括文本时间戳确定单元以及音频时间戳确定单元。其中:In some exemplary embodiments of the present disclosure, the target segment determination unit may include a text timestamp determination unit and an audio timestamp determination unit. in:
文本时间戳确定单元可以用于根据目标信息确定语音文本数据中的目标语音文本片段,并获取目标语音文本片段对应的文本生成时间戳;The text timestamp determination unit can be used to determine the target voice text segment in the voice text data according to the target information, and obtain the text generation timestamp corresponding to the target voice text segment;
音频时间戳确定单元可以用于根据文本生成时间戳确定目标音频片段对应的音频时间戳,并根据音频时间戳获取音频流调数据中的目标音频片段。The audio timestamp determining unit may be configured to determine the audio timestamp corresponding to the target audio segment according to the text generation timestamp, and obtain the target audio segment in the audio stream tone data according to the audio timestamp.
在本公开的一些示例性实施例中,语音文本结构化模块930可以包括正则表达式结构化单元,可以用于通过正则表达式对语音文本数据进行结构化处理,得到目标对象的结构化流调信息。In some exemplary embodiments of the present disclosure, the phonetic
在本公开的一些示例性实施例中,语音文本结构化模块930还可以包括语言模型结构化单元,可以用于通过预训练的语言表征模型对语音文本数据进行结构化处理,得到目标对象的结构化流调信息。In some exemplary embodiments of the present disclosure, the speech-
在本公开的一些示例性实施例中,本公开提供的一种流调数据的处理装置还可以包括应对策略确定模块,可以用于根据目标对象的流调报告,确定与流调报告相关的目标应对策略。In some exemplary embodiments of the present disclosure, the apparatus for processing flow adjustment data provided by the present disclosure may further include a response strategy determination module, which may be configured to determine a target related to the flow adjustment report according to the flow adjustment report of the target object preventive solution.
在本公开的一些示例性实施例中,应对策略确定模块可以包括场所数据获取单元以及场所应对策略确定单元。其中:In some exemplary embodiments of the present disclosure, the coping strategy determination module may include a venue data acquisition unit and a venue coping strategy determination unit. in:
场所数据获取单元可以用于从目标对象的流调报告中获取目标对象的轨迹数据,并根据目标对象的轨迹数据获取与轨迹数据相关的目标场所的场所数据;The location data acquisition unit can be used to acquire the trajectory data of the target object from the flow report of the target object, and obtain the location data of the target location related to the trajectory data according to the trajectory data of the target object;
场所应对策略确定单元可以用于根据目标场所的场所数据确定目标场所的风险等级,并根据目标场所的风险等级确定针对于目标场所的目标应对策略。The site coping strategy determining unit may be configured to determine a risk level of the target site according to site data of the target site, and determine a target coping strategy for the target site according to the risk level of the target site.
在本公开的一些示例性实施例中,应对策略确定模块还可以包括状态数据获取单元以及目标对象应对策略确定单元。其中:In some exemplary embodiments of the present disclosure, the coping strategy determination module may further include a state data acquisition unit and a target object coping strategy determination unit. in:
状态数据获取单元可以用于从目标对象的流调报告中获取目标对象的轨迹数据和状态数据;The state data acquisition unit can be used to acquire the trajectory data and state data of the target object from the flow report of the target object;
目标对象应对策略确定单元可以用于根据目标对象的轨迹数据和状态数据确定目标对象的对象类型,并根据目标对象的对象类型确定针对于目标对象的目标应对策略。The target object coping strategy determining unit may be configured to determine the object type of the target object according to the trajectory data and state data of the target object, and determine the target coping strategy for the target object according to the object type of the target object.
在本公开的一些示例性实施例中,应对策略确定模块还可以包括接触对象风险等级确定单元以及接触对象应对策略确定单元。其中:In some exemplary embodiments of the present disclosure, the coping strategy determination module may further include a contact object risk level determination unit and a contact object coping strategy determination unit. in:
接触对象风险等级确定单元可以用于从目标对象的流调报告中获取目标对象的接触对象信息,并根据接触对象信息得到目标对象的接触对象对应的风险等级;The contact object risk level determination unit can be used to obtain contact object information of the target object from the flow adjustment report of the target object, and obtain the risk level corresponding to the contact object of the target object according to the contact object information;
接触对象应对策略确定单元可以用于根据接触对象对应的风险等级确定针对于接触对象的目标应对策略。The contact object coping strategy determining unit may be configured to determine a target coping strategy for the contact object according to the risk level corresponding to the contact object.
进一步的,本公开还提供了一种流调数据的处理装置。参考图10所示,该流调数据的处理装置可以包括音频数据获取模块1010、语音文本识别模块1020、语音文本结构化模块1030、信息完整化处理模块1040以及流调报告生成模块1050。其中:Further, the present disclosure also provides an apparatus for processing stream modulation data. Referring to FIG. 10 , the flow tuning data processing apparatus may include an audio
音频数据获取模块1010可以用于通过具有录音功能的移动终端获取目标对象的音频流调数据,并将所述音频流调数据从所述移动终端传输至服务器端;The audio
语音文本识别模块1020可以用于通过所述服务器端对所述音频流调数据进行存储,并通过语音识别服务对所述服务器端中的音频流调数据进行语音识别,得到所述音频流调数据对应的语音文本数据;The speech
语音文本结构化模块1030可以用于通过服务器端对语音文本数据进行结构化处理,得到目标对象的结构化流调信息;The phonetic
信息完整化处理模块1040可以用于通过服务器端将目标对象的结构化流调信息发送至显示终端进行显示,并在结构化流调信息不完整时,对结构化流调信息进行调整,得到完整的结构化流调信息;The information
流调报告生成模块1050可以用于通过所述服务器端获取预先配置的流调报告模板,并根据所述流调报告模板和完整的所述结构化流调信息生成所述目标对象的流调报告。The flow adjustment
上述流调数据的处理装置中各模块/单元的具体细节在相应的方法实施例部分已有详细的说明,此处不再赘述。The specific details of each module/unit in the above stream modulation data processing apparatus have been described in detail in the corresponding method embodiment section, and will not be repeated here.
图11示出了适于用来实现本发明实施例的电子设备的计算机系统的结构示意图。FIG. 11 shows a schematic structural diagram of a computer system suitable for implementing an electronic device according to an embodiment of the present invention.
需要说明的是,图11示出的电子设备的计算机系统1100仅是一个示例,不应对本发明实施例的功能和使用范围带来任何限制。It should be noted that the
如图11所示,计算机系统1100包括中央处理单元(CPU)1101,其可以根据存储在只读存储器(ROM)1102中的程序或者从存储部分1108加载到随机访问存储器(RAM)1103中的程序而执行各种适当的动作和处理。在RAM 1103中,还存储有系统操作所需的各种程序和数据。CPU 1101、ROM 1102以及RAM 1103通过总线1104彼此相连。输入/输出(I/O)接口1105也连接至总线1104。As shown in FIG. 11, a
以下部件连接至I/O接口1105:包括键盘、鼠标等的输入部分1106;包括诸如阴极射线管(CRT)、液晶显示器(LCD)等以及扬声器等的输出部分1107;包括硬盘等的存储部分1108;以及包括诸如LAN卡、调制解调器等的网络接口卡的通信部分1109。通信部分1109经由诸如因特网的网络执行通信处理。驱动器1110也根据需要连接至I/O接口1105。可拆卸介质1111,诸如磁盘、光盘、磁光盘、半导体存储器等等,根据需要安装在驱动器1110上,以便于从其上读出的计算机程序根据需要被安装入存储部分1108。The following components are connected to the I/O interface 1105: an
特别地,根据本发明的实施例,上文参考流程图描述的过程可以被实现为计算机软件程序。例如,本发明的实施例包括一种计算机程序产品,其包括承载在计算机可读介质上的计算机程序,该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中,该计算机程序可以通过通信部分1109从网络上被下载和安装,和/或从可拆卸介质1111被安装。在该计算机程序被中央处理单元(CPU)1101执行时,执行本申请的系统中限定的各种功能。In particular, the processes described above with reference to the flowcharts may be implemented as computer software programs according to embodiments of the present invention. For example, embodiments of the present invention include a computer program product comprising a computer program carried on a computer-readable medium, the computer program containing program code for performing the method illustrated in the flowchart. In such an embodiment, the computer program may be downloaded and installed from the network via the
需要说明的是,本公开所示的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件,或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于:具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本公开中,计算机可读存储介质可以是任何包含或存储程序的有形介质,该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本公开中,计算机可读的信号介质可以包括在基带中或者作为载波一部分传播的数据信号,其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式,包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读的信号介质还可以是计算机可读存储介质以外的任何计算机可读介质,该计算机可读介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输,包括但不限于:无线、电线、光缆、RF等等,或者上述的任意合适的组合。It should be noted that the computer-readable medium shown in the present disclosure may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the above two. The computer-readable storage medium can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus or device, or a combination of any of the above. More specific examples of computer readable storage media may include, but are not limited to, electrical connections with one or more wires, portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), erasable Programmable read only memory (EPROM or flash memory), fiber optics, portable compact disk read only memory (CD-ROM), optical storage devices, magnetic storage devices, or any suitable combination of the foregoing. In this disclosure, a computer-readable storage medium may be any tangible medium that contains or stores a program that can be used by or in conjunction with an instruction execution system, apparatus, or device. In the present disclosure, however, a computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, carrying computer-readable program code therein. Such propagated data signals may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing. A computer-readable signal medium can also be any computer-readable medium other than a computer-readable storage medium that can transmit, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device . Program code embodied on a computer readable medium may be transmitted using any suitable medium including, but not limited to, wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
附图中的流程图和框图,图示了按照本公开各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上,流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分,上述模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意,在有些作为替换的实现中,方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如,两个接连地表示的方框实际上可以基本并行地执行,它们有时也可以按相反的顺序执行,这依所涉及的功能而定。也要注意的是,框图或流程图中的每个方框、以及框图或流程图中的方框的组合,可以用执行规定的功能或操作的专用的基于硬件的系统来实现,或者可以用专用硬件与计算机指令的组合来实现。The flowchart and block diagrams in the Figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code that contains one or more logical functions for implementing the specified functions executable instructions. It should also be noted that, in some alternative implementations, the functions noted in the blocks may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It is also noted that each block of the block diagrams or flowchart illustrations, and combinations of blocks in the block diagrams or flowchart illustrations, can be implemented in special purpose hardware-based systems that perform the specified functions or operations, or can be implemented using A combination of dedicated hardware and computer instructions is implemented.
作为另一方面,本申请还提供了一种计算机可读介质,该计算机可读介质可以是上述实施例中描述的电子设备中所包含的;也可以是单独存在,而未装配入该电子设备中。上述计算机可读介质承载有一个或者多个程序,当上述一个或者多个程序被一个该电子设备执行时,使得该电子设备实现如上述实施例中所述的方法。As another aspect, the present application also provides a computer-readable medium. The computer-readable medium may be included in the electronic device described in the above embodiments; it may also exist alone without being assembled into the electronic device. middle. The above-mentioned computer-readable medium carries one or more programs, and when the above-mentioned one or more programs are executed by an electronic device, causes the electronic device to implement the methods described in the above-mentioned embodiments.
应当注意,尽管在上文详细描述中提及了用于动作执行的设备的若干模块,但是这种划分并非强制性的。实际上,根据本公开的实施方式,上文描述的两个或更多模块的特征和功能可以在一个模块中具体化。反之,上文描述的一个模块的特征和功能可以进一步划分为由多个模块来具体化。It should be noted that although several modules of the apparatus for action performance are mentioned in the above detailed description, this division is not mandatory. Indeed, in accordance with embodiments of the present disclosure, the features and functions of two or more modules described above may be embodied in one module. Conversely, the features and functions of one module described above can be further divided into multiple modules to be embodied.
本领域技术人员在考虑说明书及实践这里公开的发明后,将容易想到本公开的其它实施方案。本申请旨在涵盖本公开的任何变型、用途或者适应性变化,这些变型、用途或者适应性变化遵循本公开的一般性原理并包括本公开未公开的本技术领域中的公知常识或惯用技术手段。Other embodiments of the present disclosure will readily occur to those skilled in the art upon consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the present disclosure that follow the general principles of the present disclosure and include common knowledge or techniques in the technical field not disclosed by the present disclosure .
应当理解的是,本公开并不局限于上面已经描述并在附图中示出的精确结构,并且可以在不脱离其范围进行各种修改和改变。本公开的范围仅由所附的权利要求来限制。It is to be understood that the present disclosure is not limited to the precise structures described above and illustrated in the accompanying drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.
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