CN114124872A - Pleasing communication platform based on public account technique - Google Patents
Pleasing communication platform based on public account technique Download PDFInfo
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- CN114124872A CN114124872A CN202010867706.3A CN202010867706A CN114124872A CN 114124872 A CN114124872 A CN 114124872A CN 202010867706 A CN202010867706 A CN 202010867706A CN 114124872 A CN114124872 A CN 114124872A
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- terminal
- customer service
- authority
- internal personnel
- client
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- 238000004891 communication Methods 0.000 title claims abstract description 72
- 238000000034 method Methods 0.000 title description 5
- 238000005516 engineering process Methods 0.000 claims abstract description 22
- 238000012550 audit Methods 0.000 claims abstract description 10
- 230000003993 interaction Effects 0.000 claims abstract description 10
- 238000011156 evaluation Methods 0.000 claims description 4
- 230000008569 process Effects 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 238000009434 installation Methods 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
- 238000010295 mobile communication Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
- 238000012552 review Methods 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0876—Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
- H04L63/105—Multiple levels of security
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- Engineering & Computer Science (AREA)
- Computer Security & Cryptography (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Computer Hardware Design (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Power Engineering (AREA)
- Information Transfer Between Computers (AREA)
Abstract
The invention discloses a pleasing communication platform based on public number technology, which is provided with a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, wherein the client terminal, the customer service terminal and the internal personnel terminal carry out data interaction through the Internet, and the authority of the internal personnel terminal is greater than that of the customer service terminal; the client can interact with the customer service terminal or/and the PC terminal or/and the internal personnel terminal through the associated public number or/and through the communication system software; the communication system is arranged on the client terminal, the customer service terminal, the PC terminal and the internal personnel terminal, and the communication system software is provided with a client authority end, a customer service authority end and an internal personnel authority end; the internal personnel authority end comprises at least two layers of authority ends, and the authority between layers is in an audit relationship; effective communication among clients, customer service and internal personnel is formed based on the communication system software or/and the public number, the customer service authority serves the internal personnel authority and the client authority, and the internal personnel authority is larger than the customer service authority.
Description
Technical Field
The invention relates to the fields of communication software, public account technology, website portal technology and the like, in particular to a pleasing communication platform based on the public account technology.
Background
The communication software (chat tool), also called IM software or IM tool, is a tool for providing real-time voice and text transmission to clients based on the internet. Technically, the method is mainly divided into server-based IM tool software and IM tool software based on P2P technology.
The biggest difference between real-time messaging and e-mail is that the real-time messaging and e-mail are not required to wait, the real-time messaging and e-mail do not need to be sent and received once every two minutes, and as long as two persons are on line simultaneously, characters, files, sound and images can be transmitted to the opposite party like a multimedia telephone, and as long as a network is available, no matter how far apart the opposite party is in the sky or sea corner, or the two parties are.
Instant messaging, abbreviated IM, is a real-time communication service that allows users to establish a private chat room over a network. Most instant messaging services provide the feature of status information-display of a list of contacts, whether they are online and available to talk to them. Popular Instant messaging software on the internet includes NET Messenger Service, QQ, MSN, Messenger, Skype, WeChat, Wikipedia, YY, anyhat, Baikhi, FastMsg, imo, AOL Instant Messenger, Yahoo | Messenger, Jabber, ICQ, and the like.
Generally, the IM service will send a message to notify the user when someone on the user's call list (similar to a phone book) connects to IM, so that the user can start real-time communication with the person through the internet. In addition to text, most IM services also provide video communication capability in fact, given sufficient bandwidth.
The public number, commonly known as WeChat public number, is an application account number applied by a developer or a merchant on a WeChat public platform, the account number is communicated with a QQ account number, and the merchant can realize all-round communication and interaction with characters, pictures, voice and videos of a specific group on the WeChat platform through the public number, so that a mainstream online and offline WeChat interactive marketing mode is formed.
The applet is an application which can be used without downloading and installing, the dream that the application is 'reachable by a touch' is realized, and the user can open the application by scanning or searching. The concept of 'running after running' is also embodied, and a user does not need to be concerned about whether too many applications are installed. The application will be ubiquitous and readily available without installation and uninstallation.
Disclosure of Invention
The invention aims to provide a communication platform based on the public number technology, which is used for forming effective communication among clients, customer service and internal personnel based on communication system software or/and the public number, wherein in the process of setting authority, the customer service authority serves the internal personnel authority and the client authority, and the internal personnel authority is greater than the customer service authority.
The invention is realized by the following technical scheme:
a communication platform based on public number technology is provided with a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, wherein the client terminal, the customer service terminal and the internal personnel terminal carry out data interaction through the Internet, and the authority of the internal personnel terminal is greater than that of the customer service terminal; the client terminal enables a client to interact with a customer service terminal or/and a PC terminal or/and an internal personnel terminal through associating public numbers or/and through communication system software; the communication system is arranged on a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, and the communication system software is provided with a client authority end, a customer service authority end and an internal personnel authority end; the internal personnel authority ends comprise at least two layers of authority ends, and the authority between layers is an audit relationship.
In order to further better realize the communal platform based on the public number technology, the communal system software is APP or small programs or portal pages.
In order to better realize the communication platform based on the public number technology, the customer service terminal realizes the question answering and the project recommendation for the user on the client terminal or the PC terminal through communication system software or the public number, and counts the spotters on the public number;
and the customer service terminal realizes the responsibility for internal personnel users of the internal personnel terminal and the PC terminal through the communication system software or public account.
In order to better realize the pleasant communication platform based on the public account technology, the PC terminal is a device which can be applied to clients, insiders and customer service, and the clients, the insiders and the customer service can log in the pleasant communication system through the PC terminal to realize information interaction.
In order to better realize the mobile communication platform based on the public account technology, the internal personnel terminal is provided with a yard level leader terminal, a project manager terminal and a staff level terminal, and the yard level leader terminal audits the project manager terminal and the project manager terminal audits the staff level terminal.
In order to better realize the platform for communication based on the public account technology, the UI set by the client of the communication system includes viewing, problem servicing, evaluation and information sharing.
In order to better realize the public account technology-based communication platform, hardware devices of the client terminal, the customer service terminal and the internal personnel terminal are smart phones or/and tablet computers.
Compared with the prior art, the invention has the advantages and beneficial effects that:
(1) the invention forms effective communication among clients, customer service and internal personnel based on the communication system software or/and the public number, and the customer service authority serves the internal personnel authority and the client authority in the authority setting, and the internal personnel authority is larger than the customer service authority.
(2) The invention can make the client or/and the customer service or/and the internal personnel download APP for pleasure communication through associating the public number and recommending the public number, thereby leading various users to utilize the pleasure communication system software to carry out on-line communication and solution of various problems.
(3) According to the customer service terminal provided by the invention, a user can answer and check the customer problems based on the APP (application) of the communication system; the problem that can not be solved by the user can be recommended to the user of the internal personnel terminal for answering or processing.
(4) According to the internal personnel terminal provided by the invention, a user is divided into three levels to manage/apply the authority, the superior is served based on the subordinate, and the superior reviews the authority setting rule of the subordinate, so that the communication efficiency among the levels is higher, and the answering, checking and the like of the client problem can be realized based on the communication system software APP; the problem that can not be solved by the user can be recommended to the user with higher authority to solve or process.
Detailed Description
The present invention will be described in further detail with reference to examples, but the embodiments of the present invention are not limited thereto.
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the technical solutions of the embodiments of the present invention will be clearly and completely described below, and it is apparent that the described embodiments are some embodiments of the present invention, but not all embodiments. All other embodiments, which can be obtained by a person skilled in the art without any inventive step based on the embodiments of the present invention, are within the scope of the present invention. Thus, the detailed description of the embodiments of the present invention provided below is not intended to limit the scope of the invention as claimed, but is merely representative of selected embodiments of the invention.
In the description of the present invention, it is to be understood that the terms etc. indicate orientations or positional relationships for the convenience of describing the present invention and for simplicity of description, but do not indicate or imply that the referenced devices or elements must have a particular orientation, be constructed and operated in a particular orientation, and therefore, are not to be construed as limiting the present invention.
Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of that feature. In the description of the present invention, "a plurality" means two or more unless specifically defined otherwise.
In the present invention, unless otherwise expressly stated or limited, the terms "mounted," "connected," "secured," and the like are to be construed broadly and can, for example, be fixedly connected, detachably connected, or integrally formed. The specific meanings of the above terms in the present invention can be understood by those skilled in the art according to specific situations.
In the present invention, unless otherwise expressly stated or limited, "above" or "below" a first feature means that the first and second features are in direct contact, or that the first and second features are not in direct contact but are in contact with each other via another feature therebetween. Also, the first feature being "on," "above" and "over" the second feature includes the first feature being directly on and obliquely above the second feature, or merely indicating that the first feature is at a higher level than the second feature. A first feature being "under," "below," and "beneath" a second feature includes the first feature being directly under and obliquely below the second feature, or simply meaning that the first feature is at a lesser elevation than the second feature.
Example 1:
a communication platform based on public number technology is provided with a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, wherein the client terminal, the customer service terminal and the internal personnel terminal carry out data interaction through the Internet, and the authority of the internal personnel terminal is greater than that of the customer service terminal; the client terminal enables a client to interact with a customer service terminal or/and a PC terminal or/and an internal personnel terminal through associating public numbers or/and through communication system software; the communication system is arranged on a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, and the communication system software is provided with a client authority end, a customer service authority end and an internal personnel authority end; the internal personnel authority ends comprise at least two layers of authority ends, and the authority between layers is an audit relationship.
Example 2:
the present embodiment is further optimized based on the above embodiments, and the same parts as those in the foregoing technical solutions will not be described herein again, and further, to better implement the pleasing communication platform based on the public account technology of the present invention, the pleasing communication system software is APP or applet or portal page.
Example 3:
the embodiment is further optimized on the basis of any one of the above embodiments, the same parts as those in the above technical scheme are not repeated herein, and further, in order to better realize the platform for communication based on the public number technology, the customer service terminal realizes the question answering and the project recommendation for the user on the client terminal or the PC terminal through the communication system software or the public number, and carries out statistics on the attendees on the public number;
and the customer service terminal realizes the responsibility for internal personnel users of the internal personnel terminal and the PC terminal through the communication system software or public account.
Example 4:
the embodiment is further optimized based on any of the above embodiments, and the same parts as those in the above technical solutions will not be described herein again, and further to better implement the pleasant communication platform based on the public account technology of the present invention, the PC terminal is a device that can be applied to a customer, an insider, and a customer service, and the customer, the insider, and the customer service can log in the pleasant communication system through the pleasant communication platform to implement information interaction.
Example 5:
the embodiment is further optimized on the basis of any one of the above embodiments, and the same parts as those in the above technical solutions will not be repeated herein, and further to better implement the community-based communication platform of the invention, the insider terminal is provided with an institution level leader terminal, a project manager terminal and a staff level terminal, and the institution level leader terminal audits the project manager terminal and the project manager terminal auditor level terminal.
Example 6:
the present embodiment is further optimized based on any of the above embodiments, and the same parts as those in the foregoing technical solutions will not be repeated herein, and further to better implement the platform for communication based on the public account technology according to the present invention, the UI set by the client of the communication system includes viewing, problem servicing, evaluation, and information sharing.
Example 7:
the embodiment is further optimized on the basis of any one of the above embodiments, parts identical to those of the technical scheme are not repeated herein, and further, in order to better implement the public account technology-based pleasant communication platform, hardware devices of the client terminal, the customer service terminal and the internal personnel terminal are smart phones or/and tablet computers.
Example 8:
a pleasing communication platform based on the public number technology is provided with a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, wherein hardware devices of the client terminal, the customer service terminal and the internal personnel terminal are smart phones or/and tablet computers.
The client terminal, the customer service terminal and the internal personnel terminal carry out data interaction through the Internet, and the authority of the internal personnel terminal is greater than that of the customer service terminal; the client terminal enables a client to interact with a customer service terminal or/and a PC terminal or/and an internal personnel terminal through associating public numbers or/and through communication system software; the pleasure communication system (which can be a software APP or a small program or a portal webpage) is arranged on a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, and the pleasure communication system software is provided with a client authority end, a customer service authority end and an internal personnel authority end; the internal personnel authority ends comprise at least two layers of authority ends, and the authority between layers is an audit relationship.
When the system is used, the customer service terminal realizes question answering and project recommendation to users on the client terminal or the PC terminal through the communication system software or the public number, and counts the spotters on the public number;
the customer service terminal realizes the responsibility for the internal personnel terminal and the internal personnel user of the PC terminal through the communication system software or public numbers.
The PC terminal is a device which can be applied to clients, insiders and customer service, namely a personal computer, a PC edition WeChat can be installed on the PC terminal, and the PC terminal can also be used for logging in a portal webpage of a communication provider, and the clients, the insiders and the customer service can log in the communication system through the PC edition WeChat and the PC terminal, so that information interaction is realized.
When the classification setting is carried out, the internal personnel terminal is provided with a yard level leader terminal, a project manager terminal and a staff level terminal, and the yard level leader terminal can audit the project manager terminal and the project manager terminal by the euphotic communication system software.
In order to better realize the platform for communication based on the public account technology, the UI arranged at the client of the system for communication comprises checking, question service, evaluation, information sharing and the like, and a user checks various data and questions, answers to the questions, replies to a consultation, checks and evaluates the state of the answer to the question, shares information and functions and the like by operating the UI.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the present invention in any way, and all simple modifications and equivalent variations of the above embodiments according to the technical spirit of the present invention are included in the scope of the present invention.
Claims (7)
1. A pleasing communication platform based on public technology is characterized in that: the system is provided with a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, wherein the client terminal, the customer service terminal and the internal personnel terminal perform data interaction through the Internet, and the authority of the internal personnel terminal is greater than that of the customer service terminal; the client terminal enables a client to interact with a customer service terminal or/and a PC terminal or/and an internal personnel terminal through associating public numbers or/and through communication system software; the communication system is arranged on a client terminal, a customer service terminal, a PC terminal and an internal personnel terminal, and the communication system software is provided with a client authority end, a customer service authority end and an internal personnel authority end; the internal personnel authority ends comprise at least two layers of authority ends, and the authority between layers is an audit relationship.
2. The platform of claim 1, wherein the platform comprises: the communication system software is APP or small program or portal webpage.
3. The platform of claim 1, wherein the platform comprises: the customer service terminal realizes question answering and project recommendation to users on the client terminal or the PC terminal through the communication system software or the public number, and counts the concerns on the public number;
and the customer service terminal realizes the responsibility for internal personnel users of the internal personnel terminal and the PC terminal through the communication system software or public account.
4. The platform of claim 1, wherein the platform comprises: the PC terminal is a device which can be applied to clients, insiders and customer service, and the clients, the insiders and the customer service can log in a communication system through the PC terminal to realize information interaction.
5. The platform of claim 1, wherein the platform comprises: the internal personnel terminal is provided with a yard level leader terminal, a project manager terminal and a staff level terminal, and the yard level leader terminal audits the project manager terminal and the project manager terminal auditor level terminal.
6. The platform of claim 1, wherein the platform comprises: and the UI set by the client of the communication system comprises viewing, problem service, evaluation and information sharing.
7. The platform of claim 1, wherein the platform comprises: hardware equipment of the client terminal, the customer service terminal and the internal personnel terminal is a smart phone or/and a tablet personal computer.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010867706.3A CN114124872A (en) | 2020-08-26 | 2020-08-26 | Pleasing communication platform based on public account technique |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010867706.3A CN114124872A (en) | 2020-08-26 | 2020-08-26 | Pleasing communication platform based on public account technique |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN114124872A true CN114124872A (en) | 2022-03-01 |
Family
ID=80373975
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010867706.3A Pending CN114124872A (en) | 2020-08-26 | 2020-08-26 | Pleasing communication platform based on public account technique |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN114124872A (en) |
-
2020
- 2020-08-26 CN CN202010867706.3A patent/CN114124872A/en active Pending
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Application publication date: 20220301 |