CN114118999A

CN114118999A - Method for improving platform order completion rate

Info

Publication number: CN114118999A
Application number: CN202111414691.6A
Authority: CN
Inventors: 牛京; 郑晕
Original assignee: Shouyue Technology Beijing Co Ltd
Current assignee: Shouyue Technology Beijing Co Ltd
Priority date: 2021-11-25
Filing date: 2021-11-25
Publication date: 2022-03-01

Abstract

The invention provides a method for improving the platform order completion rate, which comprises the following steps: and configuring overtime instant subtraction strategies of different cities according to the statistical data, configuring a single-node strategy, if the dispatching is successful within the maximum dispatching time, deducting the vehicle cost during settlement, if the dispatching is not successful within overtime, reimbursing the user to establish an instant subtraction ticket, and if the user cancels the instant subtraction ticket during dispatching, not processing the instant subtraction ticket. If the order is successfully sent, the user cancels, and the vertical deduction is deducted, so that the user is prevented from intentionally brushing the vertical deduction. The order cancellation rate of the user is reduced, the order completion rate and the order completion running water of the platform are improved, and the brand image of the platform is improved.

Description

Method for improving platform order completion rate

Technical Field

The invention relates to the field of network booking, in particular to a method for improving platform order completion rate.

Background

The statistical data show that: during peak use periods, such as: during rush hours or holidays, the number of drivers is limited, the time for matching the drivers is long, the cancellation rate of the user is increased, and the behavior of continuous issuing can occur, and taxi taking- > short-time waiting- > cancellation- > order re-issuing is realized. The order completion rate and the order running water are influenced, meanwhile, the brand image is influenced, a user feels that the platform cannot drive a car, the user waits for 1 minute for saving the car for the user, and a scheme for waiting for reduction is designed instead of turning to other platforms.

According to the data statistics: the user has a cancellation rate before dispatch of about 1min accounting for 50% of the total cancelled orders, and a cancellation rate before dispatch of 120s accounting for 80%, wherein cancellation peaks occur at 60s and 120 s.

The number of available drivers of the peak vehicles is not enough, and the time for dispatching the order is longer. The user has no patience to wait for canceling the platform order, the order completion rate is reduced, and the damage of the order completion flow is avoided.

Disclosure of Invention

In view of the above, the present invention has been developed to provide a method for increasing a platform completion rate that overcomes or at least partially solves the above-mentioned problems.

According to an aspect of the present invention, there is provided a method for increasing a platform completion rate, the method comprising:

the city operation management platform configures the city in which the city is located to exceed the time length T and not to be dispatched according to the statistical data, immediately subtracts the amount x, and stores the corresponding relation between the time length and the amount to the city operation management platform;

a user places an order, and matches a corresponding policy of making an order and reducing the order according to an order placing city, and if the order placing city is not configured with the policy of making an order and reducing the order, normally processes an order placing request; otherwise, configuring the decreasing strategy, putting the user request into a specified delay queue, recording the decreasing strategy in the order system, and then informing the order dispatching system of normal dispatching;

consuming the delay queue, acquiring the current order state, and if the order is cancelled, not processing the vertical subtraction; if the order has not been successfully dispatched, calling the urban city operation management platform to obtain a vertical subtraction type;

if the node is a single node, prompting that a user obtains the x-yuan vertical deduction fund, and using the node after the list is finished;

if the node type is a multi-node type, pushing the socket to the user, prompting the user that the immediately decreased amount of the corresponding node is obtained, and using the node type after the order is finished;

if the order is successfully dispatched, prompting the user to immediately reduce the issued ticket money after overtime, and deducting the cost after the order is finished;

if the maximum order dispatching time is longer, a proper driver order receiving is not found yet, the user is paid for setting up a discount coupon, and the next taxi taking can be used;

if the order dispatching is successful, the user cancels the order and deducts the issued overtime instant deduction vehicle money;

when the user journey is finished, calling a charging system to charge and settle accounts, judging whether the order has the deduction amount by the charging system, and if so, actively deducting the deduction amount; otherwise, charging normally.

Optionally, the specifying the delay queue specifically includes: and sending the delay queues with different time lengths according to the configured timeout time length.

Optionally, if the node is a single node, the method prompts a user to obtain the x-yuan vertical deduction, and after the step of using the single node is finished, the method further includes: and informing the charging platform, and recording that the order needs to be reduced by x elements, wherein the reduction type is immediately reduced after overtime.

Optionally, if the node type is a multi-node type, the method further includes the step of prompting the user that the immediately decreased amount of the corresponding node is obtained, and after the step of using the single, the method further includes: and informing the charging platform that the deduction of the order is required to be recorded by y elements, wherein the deduction type is immediately reduced after time out.

The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is provided for an embodiment of the present invention.

Detailed Description

Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

The terms "comprises" and "comprising," and any variations thereof, in the present description and claims and drawings are intended to cover a non-exclusive inclusion, such as a list of steps or elements.

The technical solution of the present invention is further described in detail with reference to the accompanying drawings and embodiments.

Using the components: RocktMQ: supporting a delay queue, namely eg.1min delay queue, and if the message is successfully stored, the consumer can not consume the message, and can obtain the message after waiting for 1 min; and 2min delay queues, the messages can be acquired by the consumers after being stored for 2min, and by analogy, the messages can be acquired by the consumers after being stored for n min delay queues.

As shown in fig. 1

The method comprises the following steps: and the city operation management platform configures the over-time T unporting of the city where the city is located according to the statistical data, immediately subtracts the amount x, and stores the amount x to the city operation management platform.

Step two: a user places an order, and according to the order-placing city matching and other instant subtraction strategies, if the strategy is not configured in the corresponding city, the order-placing request is processed normally; if the strategy is configured, the user request is put into a specified delay queue, the delay queue with different time lengths is sent according to the configured overtime length, the order system records the strategy of instant subtraction, the order system is informed of normal order dispatching, and meanwhile, a corresponding prompt is displayed on the terminal.

Step three: a consumption delay queue, which is used for obtaining the state of the order at the moment, and if the order is cancelled, the order is not processed; if the order is not successfully dispatched, calling a city operation management platform to obtain a vertical subtraction type;

if the order is of a single node type, prompting a user that x-yuan vertical deduction is obtained, the order can be used after the order is finished, simultaneously informing a charging platform, and recording that the order needs to be exempted from x-yuan, wherein the exemption type is as follows: and immediately decreasing the time.

If the order is of a multi-node type, prompting the user that the immediately reduced amount of the corresponding node is obtained, the order can be used after the order is finished, and simultaneously informing the charging platform that the deduction of y elements is needed for recording the order, wherein the deduction type is overtime immediately reduced.

Step four: the order sending succeeds, the user is prompted by a popup window, the taxi taking fee is immediately reduced after the ticket is sent, and the fee can be deducted after the ticket is finished.

When the maximum order dispatching time is exceeded, a proper driver order receiving is not found yet, the user is paid for setting up a discount coupon, and the next taxi taking can be used.

Step five: if the order sending succeeds, the user cancels the order and deducts the issued overtime instant deduction vehicle money.

Step six: and when the user journey is finished, calling a charging system to charge and settle accounts, judging whether the order has the deduction amount by the charging system, if so, actively deducting, and then deducting the rest amount from the balance or a credit card, or waiting for the active payment of the user.

Has the advantages that: configuring the overtime instant subtraction strategies of different cities according to the statistical data, and configuring a single-node strategy: only one node is configured for x minutes, and the x minutes exceeds the vertical subtraction y element; a multi-node strategy is also configured, wherein the time is more than x1 minutes, and the time is immediately reduced by y1 yuan, more than x2 minutes, and the time is immediately reduced by y2 yuan.

If the dispatching is successful within the maximum dispatching time, the vehicle cost can be deducted during settlement, and if the dispatching is not successful within overtime, the user is paid for setting a discount coupon; and if the user cancels the dispatching process, the dispatching process is not processed.

If the user cancels the order sending success, the vertical deduction is deducted, and the user is prevented from intentionally brushing the vertical deduction; the user cancellation rate is successfully reduced by about 10-15%, the user cancellation rate is converted into a finished order, and the finished order flow of a company is promoted.

The above embodiments are provided to further explain the objects, technical solutions and advantages of the present invention in detail, it should be understood that the above embodiments are merely exemplary embodiments of the present invention and are not intended to limit the scope of the present invention, and any modifications, equivalents, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.

Claims

1. a promotion method of platform completion rate, is characterized in that, described promotion method comprises:

According to the statistical data, the city operation management platform configures the city in which it is located and does not dispatch the order beyond the time period T, and immediately reduces the amount x, and stores the corresponding relationship between the time period and the amount in the city operation management platform;

The user places an order and matches the corresponding immediate discount strategy according to the order city. If the order city is not configured with the instant discount policy, the order request is processed normally; otherwise, the instant discount strategy is configured, and the user request is placed in the specified Delay queue, order system records hits and other immediate reduction strategies, and then notify the order dispatch system to dispatch orders normally;

Consume the delayed queue to obtain the current order status, if the order has been cancelled, the immediate reduction will not be processed; if the order has not been dispatched successfully, call the city operation management platform to obtain the immediate reduction type;

If it is a single node, it will prompt you that you have received x yuan for immediate discount, and you can use it after completing the order;

If it is a multi-node type, push the socket to the user, prompting the user to obtain the immediate discount amount of the corresponding node, and it can be used after the order is completed;

If the order is dispatched successfully, the user will be reminded that the overtime instant discount has been issued, and the fee can be deducted after the order is completed;

If the maximum dispatch time is exceeded, and a suitable driver is still not found to take the order, the user will be compensated and the coupon will be reduced, which will be available for the next ride;

If the user cancels the order after the order is dispatched successfully, the overtime payment that has been issued will be deducted and the taxi fee will be reduced immediately;

At the end of the user's trip, the billing system is called for billing and settlement. The billing system determines whether there is a deduction or exemption for the order. If so, it will be deducted automatically; otherwise, the bill will be charged normally.

2 . The method for improving the order completion rate of a platform according to claim 1 , wherein the specifying the delay queue specifically comprises: sending to delay queues with different durations according to the configured timeout duration. 3 .

3. The method for improving the completion rate of a platform according to claim 1, characterized in that, if it is a single node, it will prompt you that you have obtained an instant discount of x yuan, and you will be refunded after the step of ready to use after completing the order. Including: notify the billing platform, record that the order needs to be reduced by x yuan, and the type of reduction is immediate reduction over time.

4. The method for improving the order completion rate of a platform according to claim 1, wherein if it is a multi-node type, the user is prompted to obtain the immediate reduction amount of the corresponding node, and the order can be used after the order is completed. It also includes: notifying the billing platform to record that the order needs to be deducted y yuan, and the deduction type is immediate deduction over time.