CN103188652B - Method, device and system for processing mobile phone and SIM card fault - Google Patents

Abstract

The invention provides a machine card failure processing method, device and system, belonging to the field of business support. Wherein, the machine card failure processing method includes: according to the received data tracking instruction, data tracking is performed on the customer identification module SIM card, obtaining communication data between the SIM card and the mobile terminal, and sending the tracked communication data to the network side server ; receiving the first fault solution corresponding to the communication data returned by the network side server; feeding back the first fault solution to the SIM card user. The technical scheme of the invention can conveniently and effectively perform data analysis and fault detection on the SIM card.

Description

Machine card failure processing method, device and system

technical field

The present invention relates to the field of business support, in particular to a machine card failure processing method, device and system.

Background technique

"Machine card fault detection" is to detect the compatibility faults generated during the communication and data interaction between the mobile phone and the SIM (Subscriber Identity Module, customer identification module) card. The current "machine-card fault detection" method is to use PC (personal computer, personal computer) application software and data tracking instruments to track and detect data during the machine-card communication process.

The data tracking instrument is expensive and bulky, and it needs to be used in conjunction with a PC, which brings some inconvenience to the detection process; and the function of the data tracking instrument is relatively single, only "data tracking function", without detection and analysis functions, It is only suitable for professionals and cannot be promoted and applied in a large area.

Contents of the invention

The technical problem to be solved by the present invention is to provide a machine card fault processing method, device and system, which can conveniently and effectively perform data analysis and fault detection on the SIM card.

In order to solve the above technical problems, embodiments of the present invention provide technical solutions as follows:

On the one hand, a machine card fault handling method is provided, including:

Carry out data tracking on the customer identification module SIM card according to the received data tracking instruction, obtain the communication data between the SIM card and the mobile terminal, and send the tracked communication data to the network side server;

receiving a first fault solution corresponding to the communication data returned by the network side server;

Feedback the first fault solution to the SIM card user.

Further, the method also includes:

Performing fault detection on the SIM card according to the received fault detection instruction to obtain fault information;

determining a second fault solution corresponding to the fault information;

Feedback the fault information and the second fault solution to the SIM card user.

Further, the sending the tracked data to the network side server includes:

The tracked communication data is sent to the network side server through a short message, and the communication data includes call, call drop and handover failure information.

The embodiment of the present invention also provides a machine card fault processing device, including:

The data tracking module is used to track the data of the customer identification module SIM card according to the received data tracking instruction, obtain the communication data between the SIM card and the mobile terminal, and send the tracked communication data to the network side server;

a receiving module, configured to receive the first fault solution corresponding to the communication data returned by the network side server;

A feedback module, configured to feed back the first fault solution to the SIM card user.

Further, the device also includes:

A fault detection module, configured to perform fault detection on the SIM card according to the received fault detection instruction to obtain fault information;

A processing module, configured to determine a second fault solution corresponding to the fault information;

The feedback module is also used to feed back the fault information and the second fault solution to the SIM card user.

Further, the data tracking module is specifically configured to send the tracked communication data to the network side server through a short message, and the communication data includes call, dropped call and handover failure information.

The embodiment of the present invention also provides a machine card failure processing system, including:

The customer identification module SIM card is used to send data tracking instructions to the machine card fault processing device;

The machine-card failure processing device is used to track the data of the SIM card according to the received data tracking instruction, obtain the communication data between the SIM card and the mobile terminal, and send the tracked communication data to the network side server;

The network side server is configured to perform data analysis on the communication data, determine a first fault solution corresponding to the communication data, and send the first fault solution to the machine card fault processing device;

The machine-card fault processing device is further configured to receive the first fault solution returned by the network side server and feed back the first fault solution to the SIM card user.

Further, the SIM card is also used to send a fault detection instruction to the machine card fault processing device;

The machine-card fault processing device is also used to perform fault detection on the SIM card according to the received fault detection instruction, obtain fault information, determine a second fault solution corresponding to the fault information, and combine the fault information and The second fault solution is fed back to the SIM card user.

Further, the machine-card failure processing device is specifically configured to send the traced communication data to the network side server through a short message, and the communication data includes call, call drop and handover failure information.

Further, the network side server is specifically configured to perform keyword retrieval and comparison in the fault information database stored by itself according to the communication data, find out the fault information corresponding to the communication data, and determine the corresponding fault information. Information on the first troubleshooting solution.

Embodiments of the present invention have the following beneficial effects:

In the above scheme, first, data tracking is performed on the SIM card according to the received data tracking instruction, and the tracked communication data is sent to the network side server, and the first fault solution corresponding to the communication data returned by the network side server is received, and then the The first fault solution is fed back to the SIM card user. The technical solution of the present invention can effectively obtain the communication data between the mobile terminal and the SIM card, and push the communication data to the server, and the server matches the corresponding fault solution according to the fault characteristics and sends it to the SIM card user, so as to achieve convenient and effective For data analysis and fault detection purposes.

Description of drawings

Fig. 1 is the schematic flow sheet of machine card failure processing method of the present invention;

Fig. 2 is the structural block diagram of machine card failure processing device of the present invention;

Fig. 3 is the structural block diagram of machine card failure processing system of the present invention;

Fig. 4 is a schematic diagram of a fault processing flow of the machine card fault processing system of the present invention.

detailed description

In order to make the technical problems, technical solutions and advantages to be solved by the embodiments of the present invention clearer, the following will describe in detail with reference to the drawings and specific embodiments.

The embodiment of the present invention aims at the problem that the data analysis and fault detection of the SIM card cannot be conveniently and effectively performed in the prior art, and provides a machine card fault processing method, device and system, which can conveniently and effectively perform data analysis and fault detection on the SIM card. Troubleshooting.

Fig. 1 is a schematic flow chart of the machine card failure processing method of the present invention, as shown in Fig. 1, the present embodiment comprises:

Step 101: Perform data tracking on the SIM card according to the received data tracking instruction, obtain communication data between the SIM card and the mobile terminal, and send the tracked communication data to the network side server;

Step 102: Receive the first fault solution corresponding to the communication data returned by the server on the network side;

Step 103: Feedback the first fault solution to the SIM card user.

Further, the machine card failure processing method of the present invention also includes:

Perform fault detection on the SIM card according to the received fault detection instruction, and obtain fault information;

determining a second fault solution corresponding to the fault information;

Feedback the fault information and the second fault solution to the SIM card user.

Specifically, the tracked communication data may be sent to the network side server through a short message, and the communication data includes call, call drop and handover failure information.

The machine card fault processing method of the present invention firstly performs data tracking on the SIM card according to the received data tracking instruction, and sends the tracked communication data to the network side server, and receives the first fault corresponding to the communication data returned by the network side server solution, and then feed back the solution to the first fault to the SIM card user. The technical solution of the present invention can effectively obtain the communication data between the mobile terminal and the SIM card, and push the communication data to the server, and the server matches the corresponding fault solution according to the fault characteristics and sends it to the SIM card user, so as to achieve convenient and effective For data analysis and fault detection purposes.

Fig. 2 is the structural block diagram of machine card failure processing device of the present invention, as shown in Fig. 2, the present embodiment comprises:

The data tracking module 21 is used to track the data of the SIM card according to the received data tracking instruction, obtain the communication data between the SIM card and the mobile terminal, and send the tracked communication data to the network side server;

The receiving module 22 is configured to receive the first fault solution corresponding to the communication data returned by the server on the network side;

The feedback module 23 is configured to feed back the first fault solution to the SIM card user.

Further, the device also includes:

A fault detection module, configured to perform fault detection on the SIM card according to the received fault detection instruction to obtain fault information;

A processing module, configured to determine a second fault solution corresponding to the fault information;

The feedback module is also used to feed back the fault information and the second fault solution to the SIM card user.

Wherein, the data tracking module 21 is specifically configured to send the tracked communication data to the network side server through a short message, and the communication data includes call, dropped call and handover failure information.

The machine-card fault processing device of the present invention first performs data tracking on the SIM card according to the received data tracking instruction, and sends the tracked communication data to the network side server, and receives the first fault corresponding to the communication data returned by the network side server solution, and then feed back the solution to the first fault to the SIM card user. The technical solution of the present invention can effectively obtain the communication data between the mobile terminal and the SIM card, and push the communication data to the server, and the server matches the corresponding fault solution according to the fault characteristics and sends it to the SIM card user, so as to achieve convenient and effective For data analysis and fault detection purposes.

The machine card fault processing device of the present invention can be arranged in the auxiliary card, and the auxiliary card is a soft, ultra-thin, bendable film-attached smart card, which integrates STK (SIM Tool KIT, user identification application development tool) menu and mobile data communication capability ; The supplementary card is used in combination with the SIM card in the form of a SIM card patch, which does not change the original functions of the SIM card, and can provide applications such as mobile payment and secure transmission of sensitive information. By combining the two cards physically, the functions of the supplementary card and the SIM card can also be combined. After bonding the supplementary card and the SIM card, it can interact with the mobile terminal and display the application menu. The functions in the application menu are as follows:

1. Card switching: It can support the mobile terminal to switch between the supplementary card and the SIM card. If the supplementary card is switched to the SIM card, data tracking can be performed; if the SIM card is switched to the supplementary card, the fault query, detection and upload can be performed. accident details.

2. File detection: It is used to detect the completeness of the files in the SIM card. The prerequisite for detection is that the mobile terminal can switch to the auxiliary card after switching to the SIM card for data tracking, and then to perform detection.

3. Upload information scheme query: You can query the fault information fed back by the supplementary card. After sending the query command, you will receive a short message containing the fault information later.

4. Solution query: You can query the fault solution fed back by the supplementary card. After sending the query command, you will receive a short message containing the fault solution later.

5. Clear tracking log: You can clear the tracking log of the SIM card stored on the supplementary card.

6. Parameter setting: various parameters can be set, including: setting the SMS center number format: +8613800200500; setting the sending destination port of the tracked communication data; setting the contact number and name of the service business hall, etc.

The auxiliary card of the present invention supports the fault query function, and the operation is simple and convenient; it can be put into the mobile terminal together with the SIM card, and can quickly capture the communication data between the mobile terminal and the SIM card, and at the same time push the communication data through short messages or software to the network side server. In addition, the auxiliary card can also perform fault detection on the SIM card. If fault information can be detected, it will feed back to the SIM card user and provide fault solutions.

Through the above design, the auxiliary card of the present invention can realize effective machine-card communication data tracking and local analysis and information push of the tracking data; it can realize case matching, analysis of fault information, solution distribution and other functions, so as to achieve convenience and effectiveness for data analysis and fault detection purposes.

Fig. 3 is a structural block diagram of the machine card failure processing system of the present invention, as shown in Fig. 3, the present embodiment comprises:

The SIM card 31 is used to send data tracking instructions to the machine card failure processing device 32;

Machine-card failure processing device 32, for carrying out data tracking to SIM card 31 according to the data tracking instruction received, obtains the communication data between SIM card 31 and mobile terminal, and the communication data tracked is sent to network side server 33;

The network side server 33 is configured to perform data analysis on the communication data, determine a first fault solution corresponding to the communication data, and send the first fault solution to the machine card fault processing device 32;

The machine-card fault processing device 32 is also configured to receive the first fault solution returned by the network side server 33 and feed back the first fault solution to the SIM card user.

Further, the SIM card 31 is also used to send fault detection instructions to the machine card fault processing device 32; the machine card fault processing device 32 is also used to carry out fault detection to the SIM card 31 according to the received fault detection instruction, obtain fault information, determine and A second fault solution corresponding to the fault information is provided, and the fault information and the second fault solution are fed back to the SIM card user.

Wherein, the machine-card failure processing device 32 is specifically configured to send the traced communication data to the network side server 33 through a short message, and the communication data includes call, dropped call and handover failure information.

The network side server 33 is specifically used to perform keyword search and comparison in the fault information database stored by itself according to the communication data, find out the fault information corresponding to the communication data, and determine the first fault solution corresponding to the fault information.

In the above scheme, the machine card failure processing device 32 is set in the auxiliary card, and the communication between the auxiliary card and the network side server 33 can be carried out by short message, and the auxiliary card sends the communication data between the SIM card 31 and the mobile terminal to the network side server 33. The network-side server 33 returns the fault solution to the subsidiary card, and the network-side server 33 stores fault information cases and corresponding fault solutions.

Below in conjunction with the system shown in Figure 3, the machine-card failure processing method of the present invention is further introduced, as shown in Figure 4, when the mobile terminal is switched to the SIM card, the failure processing flow of the machine-card failure processing system of the present invention is as follows:

Step S1, binding the SIM card with the supplementary card;

Step S2, the subsidiary card performs data tracking on the SIM card, and submits the tracked communication data to the network side server;

The supplementary card obtains the communication data between the SIM card and the mobile terminal, and sends the tracked communication data to the server on the network side, where the communication data includes call, call drop and handover failure information. The supplementary card is a smart card with a dedicated operating system and hardware structure, which is soft, ultra-thin, and bendable, and integrates STK menu and mobile data communication capabilities.

Superimpose the supplementary card on the SIM card used by the user, and then put the supplementary card into the mobile phone, between the mobile phone and the user's SIM card, through the inherent circuit and operating system of the supplementary card, first, the supplementary card acts as a mobile phone and The transparent transmission function of user SIM card data interaction; second, in the process of transparent transmission, the auxiliary card can capture and store the data of machine-card interaction; third, the auxiliary card has communication function, after the data capture is completed, Switch back to the supplementary card, and through the information reporting interface, it can upload part of the communication data between the mobile phone and the user's SIM card, mobile phone information, card information, fault information described by the user, and fault information judged by the supplementary card to the network side server. During the data tracking process, the supplementary card does not change the original communication function of the SIM card. The supplementary card first judges the tracked data information by itself and gives fault information. In the case that the supplementary card itself cannot judge the fault information, the supplementary card can upload the tracked data to the network side server. The uploaded information includes: tracking data, card information, mobile phone information, fault information described by manual participation, etc.;

Step S3, the server on the network side analyzes the communication data, determines the fault solution, and sends the fault solution to the subsidiary card;

The fault information database stored by the network side server itself includes fault information cases and corresponding fault solutions. The network side server analyzes the communication data, extracts keywords in the communication data, and retrieves and compares the fault information in the fault information through keywords. Find out the fault information corresponding to the communication data in the database, and determine the fault solution corresponding to the fault information; if the fault information is not retrieved, send the relevant fault information to the designated technician, and the technician will pass the uploaded tracking data and other content , carry out manual intervention, find out the fault solution, and save the relevant fault resolution cases to the network side server, so that the next time similar problems are encountered for effective data retrieval;

Step S4, the supplementary card feeds back the fault solution information to the SIM card user.

After bonding the auxiliary card and the SIM card, it can interact with the mobile terminal and display the application menu. The application menu includes a solution query function. The user can send a query command through this function, and will receive a short message containing the fault solution later. information.

Afterwards, when the mobile terminal switches to the supplementary card, the supplementary card can directly perform fault detection, and feed back the fault information to the SIM card user after detecting the fault information. After the auxiliary card is glued to the SIM card, it provides the query function of the uploaded information plan. The user can query the fault information fed back by the auxiliary card through this function. After sending the query command, he will receive a short message containing the fault information later.

The technical scheme of the present invention can obtain the communication data between the mobile terminal and the SIM card, and push the communication data to the server, and the server matches the corresponding fault solution according to the fault characteristics and sends it to the SIM card user, so as to achieve convenient and effective Data analysis and fault detection purposes. The present invention makes up for the disadvantage that the existing machine-card interactive data tracking technology can only track data through a card reader, and improves the practicability of data tracking; the present invention also covers the smart card system standard conformity detection function, which greatly improves The professional service level of machine card fault detection has been improved.

Many functional components described in this specification are referred to as modules in order to more particularly emphasize the independence of their implementation.

In the embodiments of the present invention, the modules may be implemented by software so as to be executed by various types of processors. An identified module of executable code may, by way of example, comprise one or more physical or logical blocks of computer instructions which may, for example, be structured as an object, procedure, or function. Notwithstanding, the executable code of an identified module need not be physically located together, but may include distinct instructions stored in different bits which, when logically combined, constitute the module and implement the specified Purpose.

Indeed, a module of executable code may be a single instruction, or many instructions, and may even be distributed over several different code segments, among different programs and across multiple memory devices. Likewise, operational data may be identified within modules, and may be implemented in any suitable form and organized within any suitable type of data structure. The operational data may be collected as a single data set, or may be distributed in different locations (including on different storage devices), and may exist, at least in part, only as electronic signals on a system or network.

When the module can be realized by software, considering the level of the existing hardware technology, the module that can be realized by software, regardless of the cost, those skilled in the art can build the corresponding hardware circuit to realize the corresponding function. The hardware circuit includes conventional very large scale integration (VLSI) circuits or gate arrays as well as existing semiconductors such as logic chips, transistors, or other discrete components. A module may also be implemented in programmable hardware devices such as field programmable gate arrays, programmable array logic, programmable logic devices, and the like.

In each method embodiment of the present invention, the sequence number of each step can not be used to limit the order of each step. For those of ordinary skill in the art, the order of each step can be changed without paying creative work. Also within the protection scope of the present invention.

The above description is a preferred embodiment of the present invention, it should be pointed out that for those of ordinary skill in the art, without departing from the principle of the present invention, some improvements and modifications can also be made, and these improvements and modifications can also be made. It should be regarded as the protection scope of the present invention.

Claims (10)

1. A machine card failure processing method is characterized in that, comprising: Carry out data tracking on the customer identification module SIM card according to the received data tracking instruction, obtain the communication data between the SIM card and the mobile terminal, and send the tracked communication data to the network side server, and the communication data includes calls and dropped calls and handover failure information; receiving a first fault solution corresponding to the communication data returned by the network side server; Feedback the first fault solution to the SIM card user. 2. machine card failure processing method according to claim 1, is characterized in that, described method also comprises: Performing fault detection on the SIM card according to the received fault detection instruction to obtain fault information; determining a second fault solution corresponding to the fault information; Feedback the fault information and the second fault solution to the SIM card user. 3. The machine card failure processing method according to claim 1, wherein the sending of the tracked data to the network side server comprises: The tracked communication data is sent to the network side server through a short message. 4. A machine card failure processing device, characterized in that, comprising: The data tracking module is used to track the data of the customer identification module SIM card according to the received data tracking instruction, obtain the communication data between the SIM card and the mobile terminal, and send the tracked communication data to the network side server, the communication The data includes calls, dropped calls and switching failure information; a receiving module, configured to receive the first fault solution corresponding to the communication data returned by the network side server; A feedback module, configured to feed back the first fault solution to the SIM card user. 5. machine card failure processing device according to claim 4, is characterized in that, described device also comprises: A fault detection module, configured to perform fault detection on the SIM card according to the received fault detection instruction to obtain fault information; A processing module, configured to determine a second fault solution corresponding to the fault information; The feedback module is also used to feed back the fault information and the second fault solution to the SIM card user. 6. machine card failure processing device according to claim 5, is characterized in that, The data tracking module is specifically configured to send the tracked communication data to the network side server through a short message. 7. A machine card failure processing system, characterized in that, comprising: The customer identification module SIM card is used to send data tracking instructions to the machine card fault processing device; The machine-card failure processing device is used to track the data of the SIM card according to the received data tracking instruction, obtain the communication data between the SIM card and the mobile terminal, and send the tracked communication data to the network side server, the said Communication data includes calls, dropped calls and switching failure information; The network side server is configured to perform data analysis on the communication data, determine a first fault solution corresponding to the communication data, and send the first fault solution to the machine card fault processing device; The machine-card fault processing device is further configured to receive the first fault solution returned by the network side server and feed back the first fault solution to the SIM card user. 8. machine card failure processing system according to claim 7, is characterized in that, The SIM card is also used to send a fault detection instruction to the machine card fault processing device; The machine-card fault processing device is also used to perform fault detection on the SIM card according to the received fault detection instruction, obtain fault information, determine a second fault solution corresponding to the fault information, and combine the fault information and The second fault solution is fed back to the SIM card user. 9. machine card failure processing system according to claim 7, is characterized in that, The machine-card failure processing device is specifically used to send the traced communication data to the network side server through a short message. 10. machine-card fault handling system according to claim 7, is characterized in that, The network side server is specifically configured to perform keyword retrieval and comparison in the fault information database stored by itself according to the communication data, find out the fault information corresponding to the communication data, and determine the first fault information corresponding to the fault information. 1. Troubleshooting.