CN103186817A - Inter-user online meal ordering popularizing system - Google Patents

Abstract

The purpose of the present invention is to design a cross-user network ordering promotion system, which is characterized in that: it mainly consists of user registration management unit, network platform update unit, customer sales center, merchant comprehensive management unit, network payment management unit, after-sales service unit, The business front desk management unit consists of 7 parts. Advantages of the present invention: the invention effectively covers the registration and login management and recharging management of the consumer client, the registration management and release information management of the merchant client, and the comprehensive maintenance and management of the network intermediate platform. With the help of this platform, consumers can effectively query and search, and the unified maintenance and management of the intermediate network management platform has improved the reputation and integrity coefficient of the network.

Description

Cross-user network ordering promotion system

(1) Technical field

The invention relates to a platform system for online ordering and catering promotion, in particular to a platform capable of providing consumers with comprehensive inquiry and ordering services and merchants with online network promotion services.

(2) Background technology

In the current market, there are various ordering system software, but they are mainly aimed at the internal systems of each restaurant, and there is seldom a comprehensive promotion platform for each restaurant and hotel, so many consumers have limited choices, and Merchants have encountered a difficult situation in promotion.

The current shortcomings of similar patents:

The patent document with the publication number "CN 101510287A" published on March 25, 2009 only technically explains the implementation process of the ordering function and the refunding function, but does not involve the framework of multi-platform and unified promotion. Due to the burden of management, the scope of its system application can only be limited to some large hotels, and the promotion and ordering system suitable for small and medium-sized hotels and restaurants needs to be further developed.

The patent with the publication number "CN 101521858A" published on September 2, 2009 has a single function in establishing a unified payment platform and merchant registration platform, and has weak functions in background maintenance and management, which limits the further expansion of the commercial value of the website system.

For merchants, it is not only expensive to establish a management system integrating login, recharge, and ordering, but also because the promotion business is limited to one company without a cluster effect, the publicity effect is often limited. For consumers, what they need most is a service platform that can guarantee service quality, and at the same time have strong selectivity and comparability. In this way, there is a great need for a meal ordering business platform that can promote many businesses, provide online meal ordering services, and provide consumers with a reputation guarantee and choice.

(3) Contents of the invention

Purpose of the invention and overview of content: The purpose of the invention is to design a cross-user network ordering promotion system, which is an online ordering system that integrates merchants and consumers on a unified platform to solve the problem of online promotion of merchant services and online query and ordering of consumers. Scheduled questions. Simultaneously, the present invention also includes a business front desk business management system and a method for joint interactive use with the network system. In addition, the present invention also includes a method for how to interact with the consumer terminal, the front-end management system of the merchant, and the comprehensive service website.

The technical solution of the present invention: a cross-user network ordering promotion system, characterized in that it mainly consists of a user registration management unit, a network platform update unit, a customer sales center, a business comprehensive management unit, a network payment management unit, an after-sales service unit, The business front desk management unit is composed of 7 parts; the user registration management unit includes consumer user registration and login, administrator registration and login, merchant registration, password management, and user authority management functional modules, which mainly use database authority technology to unify the authority of visitors at all levels. Management; the customer sales unit includes consumer notices and transaction rules, online instant chat, voice communication, ordering service items, sales information summary management, and sales information transfer function modules; the customer after-sales service unit mainly includes after-sales management rules, chargeback processing modules, Complaint management module, user opinion center, comprehensive service module function; network system management unit mainly includes: advertisement management module, system modification module, online information update module, user authority setting, sales information summary, external link and search function; network payment management The unit mainly includes recharge management module, consumer settlement management module, merchant transfer module, bank transaction module, financial statistics analysis module, memory firewall setting module; the merchant comprehensive management unit mainly includes merchant registration management module, preferential information publishing module, Merchant payment and recharge module, merchant reputation evaluation management module, merchant classification search management module, table information dynamic presentation module; merchant front desk management unit mainly includes consumption transfer acceptance, dynamic information interaction module, user login module, consumption information confirmation module, and merchant information classification The main functional areas of the search module and the preferential information publishing module.

Advantages of the present invention: the invention effectively covers the registration and login management and recharging management of consumer clients, the registration management and release information management of merchant clients, and the comprehensive maintenance and management of network intermediate platforms. With the help of this platform, consumers can effectively query and search, and the unified maintenance and management of the intermediate network management platform has improved the reputation and integrity coefficient of the network. When merchants exchange text messages with customers, they use to send two-dimensional codes to confirm the identity of customers. The sending of two-dimensional codes is realized by the intermediate network platform, and the verification of two-dimensional codes is handled by the merchant client. It can attract higher network click-through rate and utilization rate. With the increase of click-through rate, the increasing advertising revenue will also provide strong financial support for the financing of website funds. For merchants, this system can spend less cost to do wider publicity. At the same time, due to the relatively high click-through rate, it provides great possibility and feasibility for merchants to develop online meal ordering business.

(4) Description of drawings

Accompanying drawing 1 is the overall structure diagram of the system of the present invention;

Accompanying drawing 2 is a structural diagram of the user registration management unit of the present invention;

Accompanying drawing 3 is the customer sales unit structural diagram of the present invention;

Accompanying drawing 4 is a structural diagram of the customer after-sales service unit of the present invention;

Accompanying drawing 5 is a structural diagram of the network system management unit of the present invention;

Accompanying drawing 6 is a structural diagram of the network payment management unit of the present invention;

Accompanying drawing 7 is the structural diagram of the comprehensive management unit of the merchant of the present invention;

Accompanying drawing 8 is a structural diagram of the businessman's front desk management unit of the present invention;

Accompanying drawing 9 is the flow chart of main business processing process of the present invention;

Accompanying drawing 10 is the plan view after opening of the business front desk management system of the present invention;

Accompanying drawing 11 is a certain restaurant order completion demonstration figure of the present invention;

Accompanying drawing 12 is a demonstration diagram after the consumer of the present invention enters a certain store ordering system;

Accompanying drawing 13 is the schematic diagram after the consumer search of the present invention is completed.

(5) Specific implementation methods

A cross-user network ordering promotion system as described in the accompanying drawings is characterized in that it mainly consists of a user registration management unit, a network platform update unit, a customer sales center, a business comprehensive management unit, a network payment management unit, an after-sales service unit, The business front desk management unit is composed of 7 parts; the user registration management unit includes consumer user registration and login, administrator registration and login, merchant registration, password management, and user authority management functional modules, which mainly use database authority technology to unify the authority of visitors at all levels. Management; the customer sales unit includes consumer notices and transaction rules, online instant chat, voice communication, ordering service items, sales information summary management, and sales information transfer function modules; the customer after-sales service unit mainly includes after-sales management rules, chargeback processing modules, Complaint management module, user opinion center, comprehensive service module function; network system management unit mainly includes: advertisement management module, system modification module, online information update module, user authority setting, sales information summary, external link and search function; network payment management The unit mainly includes recharge management module, consumer settlement management module, merchant transfer module, bank transaction module, financial statistics analysis module, memory firewall setting module; the merchant comprehensive management unit mainly includes merchant registration management module, preferential information publishing module, Merchant payment and recharge module, merchant reputation evaluation management module, merchant classification search management module, table information dynamic presentation module; merchant front desk management unit mainly includes consumption transfer acceptance, dynamic information interaction module, user login module, consumption information confirmation module, and merchant information classification The main functional areas of the search module and the preferential information release module.

Using the system configuration diagram in FIG. 9, a complete business process in the present invention will be described.

The user starts using the client webpage, logs in to the website, enters the user name and password, and verifies whether it is correct. If it is correct, go to the next step to select the service. If it is not correct, re-enter (check the webpage, search for dining items according to your needs, you can search before logging in The results are shown in Figure 13). When selecting, you can use the online chat tool to communicate with a hotel waiter by sending voice, text, etc., and confirm after selecting the service item. Automatically send a confirmation message to the customer who placed the order. If the customer replies within five minutes, the waiter can directly process the order. If there is no reply, the front desk management system of the merchant will automatically remind the online waiter whether to call the customer for confirmation. The waiter can confirm the customer by phone. In order to reduce invalid orders. When the user is unwilling to confirm, he can return to select the service item. After the confirmation is completed, select his own payment tool in a specific area to pay. If the password is incorrect, return to the account and make the payment. The money just paid is paid to the network. In the center of the platform, the front desk management center of the merchant accepts the order, prepares the table according to the customer's requirements, prepares the meal and then. The customer goes to the restaurant where the meal is ordered according to the agreed date, shows the QR code in the mobile phone (including consumer information, merchant information, order information, etc.) and verifies it on the merchant's QR code recognition machine, and then proceeds to consume. After the verification is completed, the QR code information will be sent back to the network intermediate platform through the network system, and the network intermediate platform will settle the payment for the consumer. If the consumer fails to go to the merchant's restaurant for consumption on time, the merchant will be paid to the merchant according to the liquidated damages generated in proportion when the order is completed. In this way, a complete consumption process is completed.

Use Fig. 10-Fig. 12 to illustrate the workflow of the merchant's front desk management unit.

After the merchant joins the online ordering platform, install the "merchant online management system" on the management computer as shown in Figure 10, register and log in in 1 of Figure 10, every time the waiter needs to log in to the system, and 4 is the online ordering order feedback information , the customer on the client end will automatically feed back to this page after entering the order information, and the restaurant waiter will process the instant order. 3 is the consumption transfer center. When consumers consume at the hotel, the QR code sent by the center of the online ordering platform in the mobile phone will be scanned by the identification machine in the store, and the scanned information will be transmitted to the center of the online ordering platform. Online ordering The platform center will reimburse the consumption bill to the (3) page for the consumer, and the waiter in the restaurant will confirm and manage the content. 2 Merchant online information publishing center, when merchants advertise their stores regularly or irregularly, or release preferential information to attract consumers, merchants can publish preferential information in text form from the window 2, and the online ordering platform manages The center only needs to review and confirm.

Claims (1)

1. A cross-user network ordering promotion system is characterized in that: it is mainly composed of user registration management unit, network platform update unit, customer sales center, merchant comprehensive management unit, network payment management unit, after-sales service unit, and merchant front desk management unit It consists of 7 parts; the user registration management unit includes consumer user registration and login, administrator registration and login, merchant registration, password management, and user authority management functional modules, mainly using database authority technology to manage all levels of visitor authority in a unified system; customer sales The unit includes consumer notices and transaction rules, online instant chat, voice communication, ordering service items, sales information summary management, and sales information transmission function modules; the customer after-sales service unit mainly includes after-sales management rules, chargeback processing module, complaint management module, User opinion center, comprehensive service module functions; network system management unit mainly includes: advertising management module, system modification module, online information update module, user authority setting, sales information summary, external links and search functions; network payment management unit mainly includes recharge The management module, the consumer settlement management module, the merchant transfer module, the bank transaction module, the financial statistics analysis module, and the memory firewall setting module are more comprehensive; the merchant comprehensive management unit mainly includes the merchant registration management module, the discount information release module, and the merchant payment and recharge module , business reputation evaluation management module, business classification search management module, dining table information dynamic display module; business front management unit mainly includes consumption transfer acceptance, dynamic information interaction module, user login module, consumption information confirmation module, business information classification search module, discount The main functional area of the information publishing module.

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