CN102118410A - Client information processing method based on mobile phone - Google Patents
Client information processing method based on mobile phone Download PDFInfo
- Publication number
- CN102118410A CN102118410A CN2009102478303A CN200910247830A CN102118410A CN 102118410 A CN102118410 A CN 102118410A CN 2009102478303 A CN2009102478303 A CN 2009102478303A CN 200910247830 A CN200910247830 A CN 200910247830A CN 102118410 A CN102118410 A CN 102118410A
- Authority
- CN
- China
- Prior art keywords
- information
- commodity
- client
- database
- mobile phone
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 230000010365 information processing Effects 0.000 title claims abstract description 13
- 238000003672 processing method Methods 0.000 title abstract 3
- 238000000034 method Methods 0.000 claims abstract description 47
- 238000005111 flow chemistry technique Methods 0.000 claims description 3
- 238000004321 preservation Methods 0.000 claims description 3
- 230000008878 coupling Effects 0.000 claims description 2
- 238000010168 coupling process Methods 0.000 claims description 2
- 238000005859 coupling reaction Methods 0.000 claims description 2
- 239000000047 product Substances 0.000 description 4
- 230000002950 deficient Effects 0.000 description 3
- 239000002699 waste material Substances 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 2
- 238000012797 qualification Methods 0.000 description 2
- 230000005540 biological transmission Effects 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 239000012467 final product Substances 0.000 description 1
Images
Landscapes
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
A client information processing method based on a mobile phone comprises the steps as follows: firstly, user information is selected from a database through a client side; secondly, recorded information of a user in the database is checked; thirdly, whether corresponding buying record information exists is judged; fourthly, merchandise information to be dealt with is checked in the user information; fifthly, the reason and the quantity information for dealing with merchandises are input on the client side, and whether the merchandises can be dealt with according to a common process is judged; sixthly, whether a report of the reason and the quantity information for dealing with merchandises is submitted to the database through an HTTP (Hyper Text Transport Protocol) on the client side is judged; and seventhly, whether the operation is finished is judged, the client side exits if the operation is finished or the first step is returned to if the operation is not finished. The client information processing method can help a user to acquire membership information more rapidly, and can help a company to know the sales of the merchandises and improve the merchandises according to the sales. The invention has simpler structure, lower cost, and easiness in popularization and application.
Description
Technical field
The present invention relates to a kind of return of goods method, be specifically related to a kind of method of handling by the customer information of mobile phone.
Background technology
Along with growth in the living standard, the development that science and technology is maked rapid progress, shopping has become a necessary link in people's life, but, in the ordinary course of things, the shopping of any form all might produce return of goods incident, when a user is unsatisfied with the commodity of having bought, just might produce similar incidents.
At present, a kind of goods return management system of prior art, comprise application server, application server is connected with client, application server is used to handle the return of goods request that described client proposes, this application server comprises: logging modle, and client's return of goods information is write down in the return of goods request that is used for proposing according to client; Returning note is opened module, is used to open returning note; Return of goods module is used for according to returning note the operation of returning goods of institute's return of goods thing; Judge module is used for judging returning goods whether non-defective unit is arranged, and judges in the return of goods whether waste product is arranged; Go into library module, the non-defective unit in being used for will returning goods when the return of goods have non-defective unit directly carries out input work; Scrap module, the waste product in being used for will returning goods when the return of goods have waste product is directly scrapped; And the heavy industry module, be used for the return of goods are carried out the heavy industry operation.The goods return management system structure of the prior art is comparatively complicated, the cost height, and the return of goods request record of submission is incomplete, can not help businessman or sales force to understand the reason that the client returns goods.
In view of the above problems, the invention discloses a kind of method of handling by the customer information of mobile phone.It has technical characterictic as mentioned below, to solve existing problem.
Summary of the invention
The purpose of this invention is to provide a kind of method of handling by the customer information of mobile phone, it has write down reason and quantity that the client returns goods, upload onto the server, can help businessman to understand the sale and the welcome degree of commodity, help businessman to formulate the product promotion in next season.
The present invention is achieved through the following technical solutions by the purpose of the method that the customer information of mobile phone is handled: a kind of method of handling by the customer information of mobile phone, and this method may further comprise the steps at least:
Step 2, the recorded information of in database, checking this user.
Step 3 judges whether to exist corresponding purchaser record information.
Step 3.1 judges whether to exist corresponding purchaser record information, if there is corresponding purchaser record information, then execution in step 4.
Step 3.2, if there is not corresponding purchaser record information, then execution in step 7.
Step 4 is checked merchandise news to be processed in user profile.
Step 4.1 judges whether to exist the merchandise news of corresponding needs processing, if there is the merchandise news of corresponding needs processing, then execution in step 5.
Step 4.2, if the merchandise news that does not exist corresponding needs to handle, then execution in step 7.
Step 5, reason and the quantity information handled at client input commodity, and judge whether can be by the above-mentioned commodity of common flow processing.
Step 5.1 judges whether to handle above-mentioned commodity, if can handle above-mentioned commodity, and client input commodity process information.
Step 5.2 if can not handle above-mentioned commodity, is then uploaded this information and is kept in the database.
Step 6 judges whether reason and the quantity information report of submitting to commodity to handle by the HTTP host-host protocol to database in client.
Step 6.1 judges whether to submit to the reason of commodity processing and quantity information to report, if submit to, then reason that commodity are handled and quantity information report are uploaded to the database preservation.
Step 6.2 is if reason and the quantity information report of not submitting to commodity to handle then judge whether to revise reason and the quantity information report that these commodity are handled.
Step 6.2.1 if revise or delete reason and the quantity information report that these commodity are handled, then returns step 4.
Step 6.2.2 if do not revise and do not delete reason and the quantity information report that commodity are handled, then returns execution in step 7.
Step 7 judges whether to finish, if finish, then withdraws from client, if do not finish, then returns step 1.
The method that the above-mentioned customer information of passing through mobile phone is handled, wherein, the client subprogram is matched with client, simultaneously control module and message processing module are matched with on the server, wherein, described control module is to receive the information and the recalls information processing module that are sended over by client to carry out information processing, in the database of information stores on being matched with server after handling.
Described database comprises following form: table yonghu, table kehu, table chuli and table goumai; Wherein, described table yonghu includes following data item: personnel ID, personnel's Chinese name, personnel's English name, password, personnel's type, personnel's permission type, telephone number, personnel's login account, personnel state and city, place; Described table kehu includes following data item: ID, client's Chinese name, client's English name, address, type, mobile phone, telephone number, sex, age and nationality; Described table chuli includes following data item: ID, commodity ID, Customer ID, processing quantity, processing reason, processing time, selling price, treatment state, relevant sales force and relevant shops; Described table goumai includes following data item: ID, Customer ID, commodity ID, quantity purchase, purchasing price, purchase date, sales force ID, the ID of shops, related description and report submission time.
The method that the above-mentioned customer information of passing through mobile phone is handled, wherein, client in the described step 1 is to use the cell-phone customer terminal of GPRS, described client subprogram and this cell-phone customer terminal coupling are installed, in the described step 1, in the table yonghu of database and table kehu, choose user profile.
The method that the above-mentioned customer information of passing through mobile phone is handled, wherein, in the described step 2, the recorded information of checking this user among the table goumai in database; In described step 3 and the step 4, judge whether to exist corresponding purchaser record information among the table yonghu in database, table kehu and the table goumai.
The method that the above-mentioned customer information of passing through mobile phone is handled, wherein, in the described step 5, the reason and the quantity information report of in the table chuli of database, submitting to and preserving commodity to handle.
The method that the above-mentioned customer information of passing through mobile phone is handled, wherein, in the described step 5, described commodity process information is reason and the quantity information that commodity are handled.
The report information that commodity are handled is submitted and preserved to the method that the above-mentioned customer information of passing through mobile phone is handled wherein, in described step 5 and the step 6, in the table chuli of database.
The method that the customer information of the present invention by mobile phone handled makes it compared with prior art owing to adopted such scheme, has following advantage and good effect:
1, the present invention owing to preserved all user profile in database, can help the user to inquire membership information faster by the method for the customer information processing of mobile phone.
2, the present invention owing to information such as the cause of also having submitted to commodity to handle when returning goods and quantity, can help businessman to understand the sales situation of commodity by the method for the customer information processing of mobile phone, and according to its improvement commodity.
3, the present invention is simpler by the method structure of the customer information processing of mobile phone, and cost is lower, is easy to popularization and application.
Below, will be described further by specific embodiment, yet embodiment only is giving an example of alternative embodiment of the present invention that its disclosed feature only is used for explanation and sets forth technical scheme of the present invention, and is not intended to limit the scope of the invention.
Description of drawings
For a better understanding of the present invention, the accompanying drawing for your guidance that can quote with reference to this specification, in the accompanying drawing:
Fig. 1 is the method flow diagram that the present invention passes through the customer information processing of mobile phone.
Fig. 2 is the overall schematic that the present invention passes through the realization function of the method that the customer information of mobile phone handles.
Embodiment
According to claim of the present invention and the disclosed content of summary of the invention, technical scheme of the present invention is specific as follows described.
See also shown in the accompanying drawing 2, the method that the present invention handles by the customer information of mobile phone is matched with client 1 with the client subprogram, this client 1 is to use the cell-phone customer terminal of GPRS, simultaneously control module and message processing module are matched with on the server 2, wherein, control module is to receive the information and the recalls information processing module that are sended over by client 1 to carry out information processing, in the database of information stores on being matched with server 2 after handling.
Database comprises following form: table yonghu, table kehu, table chuli and table goumai; Wherein, table yonghu includes following data item: user profile such as personnel ID, personnel's Chinese name, personnel's English name, password, personnel's type, personnel's permission type, telephone number, personnel's login account, personnel state and city, place; Table kehu includes customer informations such as following data item: ID, client's Chinese name, client's English name, address, type, mobile phone, telephone number, sex, age and nationality, and this customer information comprises some senior members through the VIP qualification certification; Table chuli includes following data item: ID, commodity ID, Customer ID, processing quantity, processing reason, processing time, selling price, treatment state, relevant sales force and relevant process informations such as shops; Table goumai includes purchaser record information such as following data item: ID, Customer ID, commodity ID, quantity purchase, purchasing price, purchase date, sales force ID, the ID of shops, related description and report submission time.
Table yonghu:
Table kehu:
Table chuli:
Table goumai:
See also shown in the accompanying drawing 1, the method that the present invention handles by the customer information of mobile phone comprises the steps:
Step 2, the recorded information of in the table yonghu of database, table kehu and table goumai, checking this user.
Step 3 judges among table yonghu, table kehu in database and the table goumai whether have corresponding purchaser record information.
Step 3.1 judges whether to exist corresponding purchaser record information, if there is corresponding purchaser record information, then execution in step 4.
Step 3.2, if there is not corresponding purchaser record information, then execution in step 7.
Step 4 is checked merchandise news to be processed in user profile.
Step 4.1 judges whether to exist the merchandise news of corresponding needs processing, if there is the merchandise news of corresponding needs processing, then execution in step 5.
Step 4.2, if the merchandise news that does not exist corresponding needs to handle, then execution in step 7.
Step 5, reason and the quantity information handled at client input commodity, and judge whether can be by the above-mentioned commodity of common flow processing; Common flow process is meant whether commodity satisfy treatment conditions: 1, whether the commodity purchasing date is above 30 days; 2, whether the commodity amount of money is above 500 yuans; 3, whether the distance of client address and businessman address surpasses 100 kilometers etc.
Step 5.1 judges whether to handle above-mentioned commodity, if can handle above-mentioned commodity, and client input commodity process information.
Step 5.2 if can not handle above-mentioned commodity, is then uploaded this information and is kept among the table chuli of database.
Step 6, reason and the quantity information report of submitting to commodity to handle by the HTTP host-host protocol in client, and the reason that these commodity are handled and quantity information report are kept among the table chuli in the database.
Step 6.1 judges whether to submit to the reason of commodity processing and quantity information to report, if submit to, then reason that commodity are handled and quantity information report are uploaded to the database preservation.
Step 6.2 is if reason and the quantity information report of not submitting to commodity to handle then judge whether to revise reason and the quantity information report that these commodity are handled.
Step 6.2.1 if revise or delete reason and the quantity information report that these commodity are handled, then returns step 4.
Step 6.2.2, if do not revise and do not delete reason and the quantity information report that commodity are handled, then execution in step 7.
Step 7 judges whether to finish, if finish, then withdraws from client, if do not finish, then returns step 1.
Step 7 judges whether to finish, if finish, then withdraws from client, if do not finish, then returns step 1.
Http protocol is a puppy parc, as long as cell-phone customer terminal can use GPRS, can use http protocol.
The method that the present invention handles by the customer information of mobile phone is applicable to wireless retail information management, and the sales force is entered into sales information and each customer information in the database, and during use, the information of choosing in database gets final product.The method that the present invention handles by the customer information of mobile phone can be used for the return of goods information of process user, in database, stored each user's purchaser record information, when the user need return goods, in database, check its corresponding purchaser record information, if there is corresponding purchaser record information, then information such as the reason of the input return of goods and quantity are uploaded return sales report by host-host protocol.
In sum, the method that the customer information of the present invention by mobile phone handled can help the user to inquire membership information faster owing to preserved the membership information of all VIP in database; The method that the customer information of the present invention by mobile phone handled can help businessman to understand the sales situation of commodity, and improve commodity according to it owing to also submitted cause that commodity handle to and information such as quantity when returning goods; The method structure that the present invention handles by the customer information of mobile phone is simpler, and cost is lower, is easy to popularization and application.
Enumerating of the specific embodiment of the method that foregoing is handled for the customer information of the present invention by mobile phone for the wherein not equipment of detailed description and structure, should be understood to take existing common apparatus in this area and universal method to be implemented.
Claims (9)
1. method that the customer information by mobile phone is handled, it is characterized in that: this method may further comprise the steps at least:
Step 1 is chosen user profile by client from database;
Step 2, the recorded information of in database, checking this user;
Step 3 judges whether to exist corresponding purchaser record information;
Step 4 is checked merchandise news to be processed in user profile;
Step 5, reason and the quantity information handled at client input commodity, and judge whether can be by the above-mentioned commodity of common flow processing;
Step 6 judges whether reason and the quantity information report of submitting to commodity to handle by the HTTP host-host protocol to database in client;
Step 7 judges whether to finish, if finish, then withdraws from client, if do not finish, then returns step 1.
2. the method for handling by the customer information of mobile phone according to claim 1, it is characterized in that: the client subprogram is matched with client, simultaneously control module and message processing module are matched with on the server, wherein, described control module is to receive the information and the recalls information processing module that are sended over by client to carry out information processing, in the database of information stores on being matched with server after handling;
Described database comprises following form: table yonghu, table kehu, table chuli and table goumai; Wherein, described table yonghu includes following data item: personnel ID, personnel's Chinese name, personnel's English name, password, personnel's type, personnel's permission type, telephone number, personnel's login account, personnel state and city, place; Described table kehu includes following data item: ID, client's Chinese name, client's English name, address, type, mobile phone, telephone number, sex, age and nationality; Described table chuli includes following data item: ID, commodity ID, Customer ID, processing quantity, processing reason, processing time, selling price, treatment state, relevant sales force and relevant shops; Described table goumai includes following data item: ID, Customer ID, commodity ID, quantity purchase, purchasing price, purchase date, sales force ID, the ID of shops, related description and report submission time.
3. the method for handling by the customer information of mobile phone according to claim 1 and 2, it is characterized in that: the client in the described step 1 is to use the cell-phone customer terminal of GPRS, described client subprogram and this cell-phone customer terminal coupling are installed, in the described step 1, in the table yonghu of database and table kehu, choose user profile.
4. the method for handling by the customer information of mobile phone according to claim 1 is characterized in that: also comprise in the described step 3:
Step 3.1 judges whether to exist corresponding purchaser record information, if there is corresponding purchaser record information, then execution in step 4;
Step 3.2, if there is not corresponding purchaser record information, then execution in step 7.
5. the method for handling by the customer information of mobile phone according to claim 1 and 2 is characterized in that: in the described step 2, and the recorded information of checking this user among the table goumai in database; In described step 3 and the step 4, judge whether to exist corresponding purchaser record information among the table yonghu in database, table kehu and the table goumai.
6. the method for handling by the customer information of mobile phone according to claim 1 is characterized in that: also comprise in the described step 4:
Step 4.1 judges whether to exist the merchandise news of corresponding needs processing, if there is the merchandise news of corresponding needs processing, then execution in step 5;
Step 4.2, if the merchandise news that does not exist corresponding needs to handle, then execution in step 7.
7. the method for handling by the customer information of mobile phone according to claim 1 is characterized in that: also comprise in the described step 5:
Step 5.1 judges whether to handle above-mentioned commodity, if can handle above-mentioned commodity, and client input commodity process information;
Step 5.2 if can not handle above-mentioned commodity, is then uploaded this information and is kept in the database.
8. the method for handling by the customer information of mobile phone according to claim 1 is characterized in that: also comprise in the described step 6:
Step 6.1 judges whether to submit to the reason of commodity processing and quantity information to report, if submit to, then reason that commodity are handled and quantity information report are uploaded to the database preservation;
Step 6.2 is if reason and the quantity information report of not submitting to commodity to handle then judge whether to revise reason and the quantity information report that these commodity are handled;
Step 6.2.1 if revise or delete reason and the quantity information report that these commodity are handled, then returns step 4;
Step 6.2.2, if do not revise and do not delete reason and the quantity information report that commodity are handled, then execution in step 7.
9. the method for handling by the customer information of mobile phone according to claim 1 is characterized in that: in described step 5 and the step 6, and the reason and the quantity information report of in the table chuli of database, submitting to and preserving commodity to handle.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009102478303A CN102118410A (en) | 2009-12-31 | 2009-12-31 | Client information processing method based on mobile phone |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2009102478303A CN102118410A (en) | 2009-12-31 | 2009-12-31 | Client information processing method based on mobile phone |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102118410A true CN102118410A (en) | 2011-07-06 |
Family
ID=44216999
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2009102478303A Pending CN102118410A (en) | 2009-12-31 | 2009-12-31 | Client information processing method based on mobile phone |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102118410A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103198080A (en) * | 2012-01-10 | 2013-07-10 | 纽海信息技术（上海）有限公司 | Homepage display system and method |
| WO2020224342A1 (en) * | 2019-05-08 | 2020-11-12 | 北京京东振世信息技术有限公司 | Product return task generating method, apparatus, and device, and storage medium |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1582447A (en) * | 2001-03-14 | 2005-02-16 | 美国联合包裹服务公司 | System and method for initiating returns over a network |
| CN1639716A (en) * | 2000-03-28 | 2005-07-13 | 邮票商业公司 | Apparatus, system and method for online, multi-package, multi-carrier, multi-service package returns shipping processing |
| CN101097624A (en) * | 2006-06-30 | 2008-01-02 | 数位趋势股份有限公司 | Network transaction platform |
| CN101609536A (en) * | 2008-06-18 | 2009-12-23 | 北京掌易迅移动软件技术有限责任公司 | Mobile commerce platform based on the 3G stream media technology |
| CN101685523A (en) * | 2008-09-27 | 2010-03-31 | 北京掌易迅移动软件技术有限责任公司 | Service processing system for clients at mobile phone terminals |
-
2009
- 2009-12-31 CN CN2009102478303A patent/CN102118410A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1639716A (en) * | 2000-03-28 | 2005-07-13 | 邮票商业公司 | Apparatus, system and method for online, multi-package, multi-carrier, multi-service package returns shipping processing |
| CN1582447A (en) * | 2001-03-14 | 2005-02-16 | 美国联合包裹服务公司 | System and method for initiating returns over a network |
| CN101097624A (en) * | 2006-06-30 | 2008-01-02 | 数位趋势股份有限公司 | Network transaction platform |
| CN101609536A (en) * | 2008-06-18 | 2009-12-23 | 北京掌易迅移动软件技术有限责任公司 | Mobile commerce platform based on the 3G stream media technology |
| CN101685523A (en) * | 2008-09-27 | 2010-03-31 | 北京掌易迅移动软件技术有限责任公司 | Service processing system for clients at mobile phone terminals |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103198080A (en) * | 2012-01-10 | 2013-07-10 | 纽海信息技术（上海）有限公司 | Homepage display system and method |
| CN103198080B (en) * | 2012-01-10 | 2017-11-24 | 北京京东尚科信息技术有限公司 | Homepage display system and method |
| WO2020224342A1 (en) * | 2019-05-08 | 2020-11-12 | 北京京东振世信息技术有限公司 | Product return task generating method, apparatus, and device, and storage medium |
| JP2022529707A (en) * | 2019-05-08 | 2022-06-23 | 北京京東振世信息技術有限公司 | How to generate a return task, equipment, equipment and storage media |
| JP7270064B2 (en) | 2019-05-08 | 2023-05-09 | 北京京東振世信息技術有限公司 | Return task generation method, device, equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107729937B (en) | Method and device for determining user interest tag | |
| US20150032638A1 (en) | Warranty and recall notice service based on e-receipt information | |
| US20070022020A1 (en) | Computer implemented display having an integrated format | |
| WO2003017045A3 (en) | User-personalized media sampling, recommendation and purchasing system using real-time inventory database | |
| US10417609B2 (en) | Method and system for multi-merchant purchasing | |
| US20150066688A1 (en) | Understanding past purchase transactions based on purchase transaction history | |
| CN103489118A (en) | An interactive e-commerce service processing method and its service processing system | |
| US20160019657A1 (en) | Analysis of e-receipts to determine possible exceptions | |
| Bendeković et al. | Food safety and food quality in the supply chain | |
| CN111445312A (en) | Centralized purchasing method, device and equipment based on block chain and readable storage medium | |
| CN106652236A (en) | Locker selling method and system | |
| CN111311381A (en) | Commodity recommendation method and system | |
| US12205134B2 (en) | Systems and methods for autonomous management of manufacturer coupons | |
| US20150032521A1 (en) | Aggregation of savings data from past transactions | |
| CN107545420A (en) | A kind of internet business platform user backstage operation bid trading system | |
| CN108399538A (en) | Operate the method and system of multiple accounts | |
| CN104732405A (en) | Sales shop processing method and computer readable storage medium using the same | |
| CN102118410A (en) | Client information processing method based on mobile phone | |
| KR102023090B1 (en) | Electronic commerce system for providing delivering service and electronic commerce method sing the same | |
| CN102982444A (en) | Quick checkout system and method | |
| KR20160040749A (en) | Server and method for reviews after purchases | |
| CN106296335A (en) | A kind of ecommerce OTO terminal system article purchasing method based on the Internet | |
| CN108053226A (en) | A kind of method for handling the report of e-commerce purchases system platform | |
| Nicolaï et al. | The digital transformation of retail during the COVID-19 pandemic: A comparative study in Canada, China, and France | |
| Dean | Anticipating consumer reaction to RFID-enabled grocery checkout |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20110706 |