CN100397817C - Unified communication service processing system and service processing method thereof - Google Patents

Abstract

The present invention relates to a unified communication service processing system and a service processing method thereof. A built-in soft terminal part is embedded in a unified communication client of the present invention, and soft terminal registration information corresponding to the identity information of the communication client is arranged in a unified communication server; therefore, the built-in soft terminal part embedded in the unified communication client can automatically obtain registration information via the unified communication server when registration is carried out at the unified communication client and can register in a soft switching center. The realization of the present invention greatly simplifies users' operation processes of developing unified communication services and provides convenience for users.

Description

Unified communication service processing system and service processing method thereof

technical field

The present invention relates to the field of communication technologies, in particular to a unified communication service processing system and a service processing method thereof.

Background technique

Enterprise users usually have a communication network and the Internet (Internet) at the same time. The communication network refers to the ordinary telephone network of the enterprise user, while the Internet refers to the office network of the enterprise. In practical applications, the functions of the communication network and the Internet are independent of each other.

In order to facilitate work needs, usually enterprises hope to organically combine the two networks. The unified communication system, that is, the UC system is a communication system that can combine the communication network and the Internet. Through the UC system, users can control the work of communication terminals in the communication network through the Internet, and the voice, video or fax in the communication network can communicate with the functions such as Email (email) and instant messaging in the Internet. So that enterprise users can effectively use the communication network and the Internet to interact with various information.

In existing UC system applications, each UC user (ie, UC client) has a UC number, which can be mapped to a terminal in an actual communication network or the Internet according to the needs of the user. Due to the openness of the Internet, users can use the UC system anywhere. Therefore, the UC client needs to be used in conjunction with the soft terminal, so that users can use the UC system to conduct business anytime and anywhere. The soft terminal is a terminal of the soft exchange center, specifically a video or audio phone terminal realized by software, and the user can use the video/audio phone function at any time through the soft terminal installed on the computer.

Currently, when using the UC client, the user first needs to install a soft terminal on the PC on which the UC client is installed. The soft terminal is a software communication terminal independent of the UC client software, and has its own corresponding terminal number. It must be logged in and registered in the soft switching center separately before it can be used independently as a communication terminal. The installed soft terminal and UC client run independently on the PC, as shown in Figure 1. When users use UC services through an independent soft terminal, they also need to bind the soft terminal to a UC number. At this time, they need to use a series of operations such as inputting numbers to connect the number of the soft terminal to the UC number. The UC number is bound on the UC server, and the input number includes: inputting the UC number and password, and the number of the soft terminal.

It can be seen that the method for users to carry out UC services provided by the prior art has the following disadvantages:

1. In addition to memorizing the number and password of the UC client, users also need to memorize a new set of soft terminal numbers and passwords, which is not convenient for users to use;

2. When users need to use the soft terminal, they need to install a software independently and configure the soft terminal. At least the soft terminal number, password and softswitch address need to be configured in the soft terminal, which makes the operation process for the soft terminal more complicated;

3. When the user needs to use the UC function, he must first run the independent soft terminal and register it to the soft switch. The operation process is cumbersome;

4. When users use UC services, they need to log in to the system twice, that is, to log in to the softswitch center and the UC server of the UC system through different software, which makes the user's operation extremely inconvenient.

Contents of the invention

In view of the above-mentioned problems in the prior art, the purpose of the present invention is to provide a unified communication service processing system and a service processing method thereof, which greatly simplifies the operation and processing process for users to carry out UC services.

The purpose of the present invention is achieved through the following technical solutions:

The present invention provides a unified communication business processing system, which includes a unified communication client, a soft terminal, a unified communication server and a soft switching center, the soft terminal is embedded in the unified communication client, and the soft terminal passes through the unified The communication server obtains its registration information, registers with the soft switch center, and communicates with the soft switch center, and the unified communication client carries out unified communication services through the soft switch center and the unified communication server.

The soft terminal is embedded in the unified communication client through the interface function.

The unified communication server is also provided with address information of the soft switching center to which the soft terminal belongs.

The unified communication service processing system includes: the unified communication client obtains the registration information and the address information of the soft terminal from the unified communication server, and the soft terminal sends the soft terminal to the soft switch through the obtained registration information Center registration.

The unified communication service processing system includes: the unified communication client performs binding application processing of the unified communication client and the embedded soft terminal through the unified communication server or directly notifies the soft switching center.

The present invention also provides a method for processing unified communication services, including:

A. Set the registration information of the soft terminal corresponding to the identity information of the unified communication client in the unified communication server;

B. The soft terminal embedded in the unified communication client automatically obtains its registration information through the unified communication server, and registers with the soft exchange center;

C. Binding the soft terminal and the unified communication client in the soft switch center, and the unified communication client carries out unified communication services through the soft switch center and the unified communication server.

In step A as described:

The identity information includes: identification information of the unified communication client;

The registration information includes: the identification and password of the soft terminal; the address information of the soft switching center to which the soft terminal belongs is also set in the unified communication server.

Described step B further comprises:

B1. The user sends a registration request message to the unified communication server through the unified communication client;

B2. The unified communication server returns the registration information of the soft terminal corresponding to the identity information of the unified communication client and the address information of the soft switching center to which the soft terminal belongs to the unified communication client;

B3. The soft terminal embedded in the unified communication client applies the registration information to request registration from the soft switch center.

Described step B1 also includes:

The identification and password of the unified communication client are carried in the request registration message;

And the step B2 also includes:

The unified communication server registers the unified communication client according to the identification and password in the registration request message, and uses the identification as the identity information of the unified communication client.

The step B2 further includes: the unified communication server returns registration success information to the unified communication client, the registration success information carrying the registration information of the soft terminal corresponding to the identity information of the unified communication client, and the affiliation of the soft terminal Address information of the softswitch center;

The step B3 also includes: the softswitch center returns the registration result to the unified communication client.

In the method for processing unified communication services, binding the soft terminal and the unified communication client in the soft switch center specifically includes:

The unified communication client that has obtained the registration result performs binding application processing between the unified communication client and the embedded soft terminal through the unified communication server or directly to the soft switching center.

In the processing method of the unified communication service described in the present invention:

When the unified communication client performs binding application processing to the softswitch center through the unified communication server, the unified communication client sends a binding message to the unified communication server;

The unified communication server determines the identification of the corresponding soft terminal according to the identification of the unified communication client, and notifies the soft switching center to bind the identification of the unified communication client with the identification of the soft terminal;

When the unified communication client directly performs binding application processing to the soft switch center, the unified communication client directly sends to the soft switch center an identification binding message carrying the unified communication client identifier and the soft terminal, and notifies the soft switch center to perform Binding processing.

The processing method of the unified communication service further includes: the unified communication client cancels the binding process of the unified communication client and the embedded soft terminal through the unified communication server or directly to the soft switching center.

As can be seen from the technical scheme provided by the present invention above, the present invention has the following advantages compared with the prior art:

1. Users only need to install a UC client software embedded with a soft terminal to carry out UC services through the UC system, without having to install the software of the soft terminal separately, which is convenient for users to install and use;

2. The user only needs to configure the UC number, password and UC server address, without memorizing the number and password of the soft terminal, and does not need to configure the address of the soft switch center, eliminating the need to manually operate the soft terminal;

3. When users use the UC client, they only need to run the UC client instead of running the soft terminal software separately, which simplifies the user's operation process;

4. When users use the UC system, they only need to log in to the UC system once to complete the corresponding registration to complete the registration process with the UC server and soft switch center, without the need to log in to the soft terminal twice, which makes the user's operation easier .

Description of drawings

FIG. 1 is a schematic diagram of an application networking structure of an existing unified communication system;

Fig. 2 is a schematic diagram of the registration process in the present invention;

Fig. 3 is a schematic diagram 2 of the application process in the present invention.

Detailed ways

The core idea of the present invention is to integrate the UC client of the UC system with the soft terminal of the softswitch system, that is, to embed the soft terminal in the UC client, and provide a reasonable UC client to carry out UC business processing It simplifies the operation process for users to carry out various services, and provides great convenience for users to carry out UC services and softswitch services.

The present invention provides a unified communication service processing system, referring to Fig. 2 and Fig. 3, the system specifically includes: a unified communication client, a soft terminal, a unified communication server and a soft switching center; the soft terminal is embedded through an interface function In the unified communication client and intercommunicate with the soft exchange center, at the same time, the registration information of the soft terminal is set in the described unified communication server, and the described unified communication client communicates with the unified communication server and the soft exchange center Unified communications business.

The unified communication client interoperating with the unified communication server and the soft switch center to carry out the unified communication service includes:

The unified communication client obtains the registration information of the soft terminal from the unified communication server, and the soft terminal registers with the soft switching center through the obtained registration information;

The unified communication client performs binding application processing between the unified communication client and the embedded soft terminal through the unified communication server or directly notifying the soft switching center.

In the system of the present invention, the embedded soft terminal can enter the running state when the UC client is running, and there is no need to operate it separately, which saves the trouble of the user's secondary operation, and also simplifies the subsequent The registration and application process lays the groundwork. The method of embedding the soft terminal in the UC client can be to set corresponding interface functions for two independent software, so as to ensure that when compiling the UC client software program, the software program of the soft terminal can be compiled simultaneously. Compile, so that the user only needs to run the UC client to run the soft terminal at the same time, waiting for subsequent operations.

The method described in the present invention mainly includes: a process of registering a UC client with a UC system, and a process of using the UC system to develop a UC service. The two processes will be described separately below with reference to the accompanying drawings.

The specific implementation of the process for the UC client to register with the UC system is shown in Figure 2, including the following steps:

Step 21: the UC client sends a registration message to the UC server, including the ID (identification) and password of the UC client in the message, and the ID of the UC client is the UC number, which is the identity information of the UC client;

The ID and password of the UC client are assigned to the UC client manually or automatically according to the established UC system;

Step 22: After receiving the registration message of the UC client, the UC server registers the user according to the ID and password information of the UC client carried in the message. If the registration is successful, the UC server returns a success message;

The registration processing process includes: the UC server finds the ID, password and address information of the soft terminal corresponding to it locally through the ID of the UC client, and the ID of the soft terminal integrated with the UC client , password, and address information of the softswitch center are sent to the UC client together with the successful registration message;

In order to realize the present invention, it is also necessary to set the ID (i.e. identity information) of the UC client on the UC server and bind the ID and password of the corresponding soft terminal, that is, pre-set the ID and password of the soft terminal corresponding to the UC client (i.e. registration information), the address information of the softswitching center to which the soft terminal belongs also needs to be saved on the UC server;

Step 23: After the soft terminal in the UC client obtains the ID of the soft terminal, the password and the address of the soft exchange center, it automatically sends a registration message of the soft terminal to the soft exchange center according to the address information of the soft exchange center, and the The ID and password information of the soft terminal is carried in the registration message;

Step 24: After receiving the ID and password of the soft terminal from the UC client, the softswitch center performs registration processing, and returns the registration result to the UC client after the processing is completed.

It can be seen from the above description that in the present invention, the UC client can complete the two registration processes with the softswitch and the UC server respectively after only one login operation, which is greatly simplified compared with the two registration methods in the prior art The user's operation process.

After the above registration process, the UC client can use the soft terminal to carry out UC services. In the application process, the UC client and the soft terminal need to be bound to the soft switch center first. In the present invention, the UC client utilizes the soft terminal to carry out the UC service process through the UC system. The specific implementation of the binding process to the softswitch center involved in the process is shown in Figure 3, and specifically includes the following steps:

Step 31: When the user uses the corresponding embedded soft terminal on the UC client, the UC client will send a message to the UC server, and the message carries the ID of the UC client;

Step 32: The UC server searches for the corresponding soft terminal ID according to the ID of the UC client, sets the soft terminal ID as the number bound to the UC user, and sends a binding message to the soft switching center to notify it to perform the corresponding binding Setting processing, the message carries the ID of the UC client and the ID of the soft terminal corresponding to it;

Step 33: The softswitch center receives the binding message and performs corresponding binding setting processing, and returns the setting result to the UC server after the setting is completed;

Step 34: The UC server continues to send the setting result to the UC client.

After the processing of the above steps, the UC user has been bound with the corresponding embedded soft terminal, and after that, the corresponding UC service can be carried out through the UC system.

In the above process, when the user uses the embedded soft terminal, the UC client can also carry the ID of the UC client and the ID of the corresponding soft terminal in the binding message and send it directly to the softswitch center. The received binding message is processed for binding setting, and after the binding setting is completed, the setting result is directly returned to the UC client. Since the UC client has received the ID and password information of the soft terminal returned by the UC server during the registration process, as long as the ID information of the soft terminal is saved on the UC client, it can be guaranteed that the user There is no need to input the ID of the soft terminal, which ensures the simplification of the user operation process.

After the user completes the required UC service, the binding between the UC client set in the softswitch center and the embedded soft terminal can be canceled. The processing process for the user to cancel the binding between the UC client and the embedded soft terminal is similar to the binding process, except that a cancel message is sent during the cancel process. The same as the binding process, the cancellation process can be that the UC client applies for cancellation to the soft switch center through the UC server, and the soft switch center returns the cancellation processing result to the UC client through the UC server; It may be that the UC client directly applies for cancellation to the softswitch center, and the softswitch center directly returns the cancellation processing result to the UC client.

The above is only a preferred embodiment of the present invention, but the scope of protection of the present invention is not limited thereto. Any person skilled in the art within the technical scope disclosed in the present invention can easily think of changes or Replacement should be covered within the protection scope of the present invention. Therefore, the protection scope of the present invention should be determined by the protection scope of the claims.

Claims (13)

1. A unified communication service processing system, comprising a unified communication client, a soft terminal, a unified communication server and a soft exchange center, characterized in that the soft terminal is embedded in the unified communication client, and the soft terminal passes through the The unified communication server obtains its registration information, registers with the soft switch center, and communicates with the soft switch center, and the unified communication client carries out unified communication services through the soft switch center and the unified communication server. 2. The unified communication service processing system according to claim 1, wherein the soft terminal is embedded in the unified communication client through an interface function. 3. The unified communication service processing system according to claim 1 or 2, characterized in that, said unified communication server is further provided with address information of a soft switching center to which said soft terminal belongs. 4. The unified communication service processing system according to claim 3, characterized in that the system comprises: the unified communication client acquires the registration information and the address information of the soft terminal from the unified communication server, the The soft terminal registers with the soft switching center through the obtained registration information. 5. The unified communication business processing system according to claim 1, characterized in that the system comprises: the unified communication client binds the unified communication client with the embedded soft terminal through the unified communication server or directly notifies the softswitch center Define application processing. 6. A method for processing unified communication services, comprising: A. Set the registration information of the soft terminal corresponding to the identity information of the unified communication client in the unified communication server; B. The soft terminal embedded in the unified communication client automatically obtains its registration information through the unified communication server, and registers with the soft exchange center; C. Binding the soft terminal and the unified communication client in the soft switch center, and the unified communication client carries out unified communication services through the soft switch center and the unified communication server. 7. The method for processing unified communication services according to claim 6, characterized in that, in the step A: The identity information includes: identification information of the unified communication client; The registration information includes: the identification and password of the soft terminal; the address information of the soft switching center to which the soft terminal belongs is also set in the unified communication server. 8. The method for processing unified communication services according to claim 6 or 7, wherein said step B further comprises: B1. The user sends a registration request message to the unified communication server through the unified communication client; B2. The unified communication server returns the registration information of the soft terminal corresponding to the identity information of the unified communication client and the address information of the soft switching center to which the soft terminal belongs to the unified communication client; B3. The soft terminal embedded in the unified communication client applies the registration information to request registration from the soft switch center. 9. The method for processing unified communication services according to claim 8, wherein said step B1 further comprises: The identification and password of the unified communication client are carried in the request registration message; And the step B2 also includes: The unified communication server registers the unified communication client according to the identification and password in the registration request message, and uses the identification as the identity information of the unified communication client. 10. The method for processing unified communication services according to claim 8, characterized in that: The step B2 further includes: the unified communication server returns registration success information to the unified communication client, the registration success information carrying the registration information of the soft terminal corresponding to the identity information of the unified communication client, and the affiliation of the soft terminal Address information of the softswitch center; The step B3 also includes: the softswitch center returns the registration result to the unified communication client. 11. The method for processing unified communication services according to claim 6, wherein binding the soft terminal and the unified communication client in the softswitch center specifically comprises: The unified communication client that has obtained the registration result performs binding application processing between the unified communication client and the embedded soft terminal through the unified communication server or directly to the soft switching center. 12. The method for processing unified communication services according to claim 11, characterized in that: When the unified communication client performs binding application processing to the softswitch center through the unified communication server, the unified communication client sends a binding message to the unified communication server; the unified communication server determines the corresponding soft terminal according to the identification of the unified communication client ID, and notify the softswitch center to bind the unified communication client ID with the ID of the soft terminal; When the unified communication client directly performs binding application processing to the soft switch center, the unified communication client directly sends to the soft switch center an identification binding message carrying the unified communication client identifier and the soft terminal, and notifies the soft switch center to perform Binding processing. 13. The method for processing unified communication services according to claim 6, 11 or 12, characterized in that the method further comprises: the unified communication client cancels the unified communication client through the unified communication server or directly to the softswitch center Handling of embedded soft terminal bindings.

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