CN100388284C - Digital video and audio recording system - Google Patents
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- CN100388284C CN100388284C CNB01126795XA CN01126795A CN100388284C CN 100388284 C CN100388284 C CN 100388284C CN B01126795X A CNB01126795X A CN B01126795XA CN 01126795 A CN01126795 A CN 01126795A CN 100388284 C CN100388284 C CN 100388284C
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Abstract
The present invention relates to a digital voice and image recording system which is suitable for a client communication/service center to monitor service quality. The present invention can simultaneously carry out digital code recording to voices of telephone operators and images read by the telephone operators on a computer display screen at a proper time and can also look up and replay records. The present invention can effectively raise the service quality of service personnel and carry out effective monitoring. The system can be used for high sea communication recording, aeronautical navigation monitoring and money system working state monitoring and can be used in all application systems for the acquisition of the voice communication of exchangers and the information on computer display screens.
Description
Technical field
The present invention relates to a kind of digital video and audio recording system, particularly relate to a kind of demand, implement digital video and audio recording system the telephonograph of exhalation and incoming call at trade connection/service centre.
Background technology
The relevant register system (the Voice Recording Subsystem equipment that comprises the call center) that is used for trade connection/service centre in the prior art, only can carry out voice recording, thereby, such register system can not be monitored attendant's service quality of trade connection/service centre effectively, and, then be difficult to find out the party responsible if conflict between attendant and client.Carrying out effective quality supervision for trade connection/service centre, also is managerial personnel's urgent problem place.
Summary of the invention
The technical problem to be solved in the present invention provide a kind of can recorded voice, can intercept and capture the digital video and audio recording system of computer display content again synchronously.
For solving the problems of the technologies described above, digital video and audio recording system of the present invention is by forming with lower member: switch, adopt computer telephone integration to be connected with cti server, the exchange that is used for telecommunication system is handled, and carries out telephone exchange, phone routing management, phone queue management, telephone line management and extension management;
Cti server is connected with the digitized record system server by LAN (Local Area Network), and by the PBX driver, telephone service program and watchdog routine are formed, and are used for computer telephone integration, sets up being connected between LAN and the communication network;
The digitized record system server is connected with database server, data storage server, digitalized audio record system server, terminal by LAN (Local Area Network); Form by computing machine and phone integrated monitoring system and computing machine and phone integrated management system, computing machine and phone integrated monitoring system are used for the real-time monitoring of described digital video and audio recording system and handle, computing machine and phone integrated management system are provided with resource and parameter setting system, logger task is provided with system, and record search, playback system, the parameter setting, task setting, and the record queries that are used for current system, record reproducing;
Database server is used for the data storage of described digital video and audio recording system, and described data comprise systematic parameter, video and sound recording task list, digitalized audio-video historical record;
Data storage server is connected with digitalized audio record system server, terminal by LAN (Local Area Network), is used to store the audio files of digitalized audio record system server generation and the image file that terminal produces;
Be provided with the VPB card that can carry out speech processes in the digitalized audio record system server, this card is connected with switch, is used for the processing of recording of the talk line of switch, and the audio files that recording produces is sent to data storage server by LAN (Local Area Network);
Be provided with the digitizing screen-cutting system in the terminal, be used for the screen printing image, generate image file, and be sent to data storage server by LAN (Local Area Network);
Extension telephone is connected with switch, described extension telephone is a plurality of, each extension telephone is corresponding with an extension in the switch, be not connected between terminal and the extension telephone, but there is corresponding relation in logic, the corresponding terminal of each extension telephone uses for a telephonist simultaneously, and extension telephone is used for answering of phone and pulls out operation outward;
Wherein, the digitized record system server is by computing machine and phone integrated monitoring system, instruct to the policer operation of cti server transmitting apparatus, the PBX driver of cti server, after carrying out protocol conversion between telephone service program and the phone-monitoring program, this operational order is sent to switch, after switch is received the monitoring of tools operational order, will monitor the telephone event of relevant device, when telephone event produces, switch is sent to cti server to telephone event, cti server is through after the protocol conversion, again telephone event is sent to the digitized record system server, receive processing by computing machine in the digitized record system server and phone integrated monitoring system, according to event content and the task list of oneself, the startup of executive logging and shut-down operation, pass through LAN (Local Area Network), the instruction that starts or stops of recording is sent to the digitalized audio record system server, simultaneously the instruction that starts or stops of screenshotss is sent to the digitizing screen-cutting system, the recorded content that produces deposits in the database server, the VPB card of digitalized audio record system server is to the both call sides processing of recording, after recording is finished, handle the generation audio files through overcompression, be sent in the data storage server, the digitizing screen-cutting system intercepts instant screen picture, compression also generates image file, is sent in the data storage server.
The invention has the beneficial effects as follows 1, can write down voice.The present invention adopts numeral voice signal record technology, and voice are carried out data storage.Can (no matter be the phone that the telephonist initiatively gets to the client to part or all of dialog context as required, or the phone thrown into to the telephonist of client) carries out real time record, obtain the calling number content of seat number, telephonist's job number and each incoming call simultaneously automatically.Not only removed the enrollment process to the telephonist from, but also will be stored in database for information about automatically, the form that speech files is the audio compression form.Digital processing, the sound clarity when not only having guaranteed playback for limited disk space storage more information provides possibility, but also has been saved system resource.2, can intercept and capture the content of computer screen.The content of the computer screen that the telephonist is read in communication process is is also intercepted and captured synchronously with dialog context, and files with proprietary compressed image form.In playback procedure, managerial personnel both can hear telephonist and client's conversation content, can check the display image that the telephonist was seen at that time again simultaneously, can reappear sight at that time.3, can search and reset.Database server of the present invention adopts SQL large data base management system, and recorded message is carried out omnibearing management and data logging, for the user provides comprehensive data and advanced analysis means.Telephonist and client's conversation reaches the content of the display screen of being read in communication process, in system of the present invention, obtain orderly arrangement, and back-up storage in addition, can be easily carry out record search and playback by the work content of code name, extension number, air time, calling number, called number of telephonist.4, can carry out Telnet and maintenance.The present invention is based on the management mode of browser, as required, every computing machine that can above internet, as long as corresponding operating right is arranged, just can inquire about database, listen to relevant recording and watch the screenshotss data, and can carry out remote maintenance system in the strange land.5, can effectively manage.Can carry out foundation, increase, modification and the deletion of telephonist's database easily, and can implement optionally monitoring, can monitor by personnel, group, time term.
Description of drawings
The present invention is further detailed explanation below in conjunction with the drawings and specific embodiments:
Fig. 1 is the structural drawing of a kind of digital video and audio recording system of the present invention;
Fig. 2 is computing machine and a phone integrated management system control flow chart in a kind of digital video and audio recording system of the present invention;
Fig. 3 is computing machine and a phone integrated monitoring system control flow chart in a kind of digital video and audio recording system of the present invention;
Fig. 4 is the control flow chart of digitalized audio record system server in a kind of digital video and audio recording system of the present invention;
Fig. 5 is a digitizing screen-cutting system control flow chart in a kind of digital video and audio recording system of the present invention;
Fig. 6 is a digitized record system control flow chart in a kind of digital video and audio recording system of the present invention;
Fig. 7 is record search, the playback system control flow chart in a kind of digital video and audio recording system of the present invention.
Embodiment
As shown in Figure 1, digital video and audio recording system of the present invention comprises: switch 100, cti server 101, digitized record system server 105, database server 106, data storage server 107, digitalized audio record system server 108, terminal 109 and extension telephone 110.
Switch 100 adopts computer telephone integration (CTI) to be connected with cti server 101, and the exchange that is used for telecommunication system is handled, and carries out telephone exchange, phone routing management, phone queue management, telephone line management and extension management.
Cti server 101 is used for computer telephone integration, sets up being connected between LAN and the communication network; Be connected with digitized record system server 105 by LAN (Local Area Network).Cti server 101 is by PBX driver (switch driver) 102, and telephone service program 103 and watchdog routine 104 are formed.PBX driver 102 carries out communication by CSTA (computer supported telecommunication applications) agreement and telephone service program 103.Telephone service program 103 provides the TAPI/JTAPI interface to be connected with watchdog routine 104, and the computing machine of digitized record system server 105 and phone integrated monitoring system 111 are based on this interface exploitation among the present invention.
Digitized record system server 105 is connected with database server 106, data storage server 107, digitalized audio record system server 108, terminal 109 by LAN (Local Area Network).It is made up of computing machine and phone integrated monitoring system 111 and computing machine and phone integrated management system 112.Computing machine and phone integrated monitoring system 111 are used for the real-time monitoring of described digital video and audio recording system and handle, computing machine and phone integrated management system 112 are provided with resource and parameter setting system, logger task is provided with system, and record search, playback system 603, the parameter setting, task setting, and the record queries that are used for current system, record reproducing.
Computing machine and phone integrated management system 112 are used for being provided with task list and systematic parameter, and these data will be stored into database server 106, send computing machine and phone integrated monitoring system 111 simultaneously to.Computing machine and phone integrated monitoring system 111 monitor the various states of switch 100 and phone by the TAPI/JTAPI interface, content according to task list decides monitoring which terminal 109, and send corresponding instruction to digitalized audio record system server 108 and terminal 109, begin or stop to record the message and the computer screen image of appointment.Digitalized audio record system server 108 and terminal 109 are stored in the data file that records on the data storage server 107.
Digitalized audio record system server 108 is moving digitalized audio record system service program (VRSServer), and is provided with VPB (voice processing card) card 113 and the corresponding driving program that can carry out speech processes.VPB card 113 is connected with switch 100 by concentric cable.Digitalized audio record system server 108 is used for the talk line of switch 100 (appointment monitoring phone) processing of recording, and the audio files that recording produces is sent to data storage server 107 by LAN (Local Area Network).Many data storage servers 107 and digitalized audio record system server 108 can be set in the present invention.
The digitizing screen-cutting system is housed in the terminal 109, is used for the screen printing image, generate image file, and be sent to data storage server 107 by LAN (Local Area Network); Terminal 109 is used by each agency (Agent).
Digitized record system server 105 instructs to cti server 101 transmitting apparatus policer operations by computing machine and phone integrated monitoring system 111.After carrying out protocol conversion between the PBX driver 102 of cti server 101, telephone service program 103 and the phone-monitoring program 104, this operational order is sent to switch 100.After switch 100 is received the monitoring of tools operational order, will monitor the telephone event of relevant device, when telephone event produced, switch 100 was sent to cti server 101 to telephone event.Cti server 101 is through after the protocol conversion, again telephone event is sent to digitized record system server 105, receive processing by computing machine in the digitized record system server 105 and phone integrated monitoring system 111, according to event content and the task list of oneself, the startup of executive logging and shut-down operation.Computing machine and phone integrated monitoring system 111 pass through LAN (Local Area Network), the instruction that starts or stops of recording is sent to digitalized audio record system server 108, simultaneously the instruction that starts or stops of screenshotss is sent to terminal 109, the recorded content of generation deposits in the database server 106.The processing of recording of 113 pairs of both call sides of the VPB card of digitalized audio record system server 108 after recording is finished, handles to generate audio files through overcompression, be sent in the data storage server 107.Digitizing screen-cutting system in the terminal 109 intercepts instant screen picture, and compression also generates image file, is sent in the data storage server 107.
As shown in Figure 2, the computing machine of digital video and audio recording system of the present invention and phone integrated management system 112 are divided into four modules: task, report, setting, storage.Task module is used for being provided with the monitor task table, and content comprises agency, the time range that will monitor.Reporting modules is used for retrieving and the historical monitor data of resetting.Module is set is used for being provided with computing machine and the needed various parameters of phone integrated monitoring system 111 normal operations.Memory module is used for institute's communicating data and is saved on the designated store medium, and these data can be reset on any one PC that sound card is housed.Computing machine and phone integrated management system 112 keep instant messaging with computing machine and phone integrated monitoring system 111.After the various related datas of computing machine and phone integrated management system 112 change, will in time send to computing machine and phone integrated monitoring system 111, computing machine and phone integrated monitoring system 111 will do corresponding the adjustment.
Computing machine and phone integrated management system 112 also are provided with Account Guard, and in login step 200, the keeper need input the right user name and password could be logined this system.For guaranteeing system data safety, in the step 231 of logging off, keeper's long-time (for example half an hour) does not carry out under the situation of any operation, and this system will log off automatically.
When using a computer with phone integrated management system 112 for the first time, keeper elder generation execution in step 201 is provided with systematic parameter.In step 202, in order, the project that selection will be provided with is then in step 203 selection operation mode: add, revise or delete a record.After step 204 affirmation is errorless, will deposit database server 106 in step 205 data, simultaneously in step 206, just data updated will send to computing machine and phone integrated monitoring system 111.At step 207 computing machine and phone integrated monitoring system 111 new data more, keep renewal synchronously with real data to guarantee the data in the database server 106.The characteristics of step 202 to 206 are: can add record continuously, also can add many records by disposable batch.
After setting up systematic parameter,,, the monitor task table need be set in step 208 for making computing machine and phone integrated monitoring system 111 performance supervisory function bits.The content that task list comprised is: according to which kind of time mode (several hours from now on, from which day which, which of every day, which when weekly), monitor which agency or which group agency time period time period time period.Create a new task list in step 209, open and delete or revise an existing task list in step 217.In step 211 after accomplishing the setting up, should current setting deposit database server 106 in step 213.In step 214, can start, reappear startup (the modification task is provided with the back), shut-down operation to current task, simultaneously in step 215, operational order and the task data of just having upgraded will send to computing machine and phone integrated monitoring system 111.At step 216 computing machine and phone integrated monitoring system 111 new data more, keep renewal synchronously to guarantee database server 106 data and real data.The characteristics of step 208 to 215 are: a plurality of tasks can be set, but all task executed in parallel.
In step 219, the historical data of can retrieving and reset in step 221 scope input time (from which of which day) and the numbering (proxy number, extension number or out-going call number) retrieved time period.In step 222, computing machine and phone integrated management system 112 will be by the retrieves historical records from database server 106 that imposes a condition.In step 223,, can choose and play designated recorder in step 225 so if Record to return is not empty.Playing process is: playing program extracts and to be kept at sound, the image file of specifying in the hard disk in step 226, on the page of browser, with the method for synchronization play sound, image.The advantage of this mode is not need to install client software, is not subjected to the restriction in place.As long as any computing machine in computing machine and the phone integrated monitoring system 111 place networks has sound card and Microsoft's speech play software has been installed, just can play designated recorder.
In step 227, can copy any message registration on the designated store equipment to.At first, at the message registration that step 228 selection will be stored, select the medium of storage then in step 229, as CD, floppy disk or other portable computer memory device.In step 230, selected data will be saved on the designated store medium.
As shown in Figure 3, the control flow of computing machine and phone integrated monitoring system 111 is in the digital video and audio recording system of the present invention: step 301 start-up system, step 302 is carried out initialization operation, create running environment, from database server 106, load predefined switch resource (extension, operator's job number, the VPB passage) computer resource relevant with this system with network, establishing resource control tabulation, and set up corresponding relation between the various resources, load predefined, automatic logger task dispatching record, creation task control tabulation; Foundation is connected with the communication of cti server 101, detects the switch resource state, generates the resource status control table, finishes the system initialization operation.
When step 311 closing of the circuit, enter step 312 and judge whether this session satisfies self registering condition, if condition satisfies, then enter step 313 detection system and whether have idle speech processes passage, if exist, then this speech processes passage is incorporated in the current sessions in step 314, form the Three-Way Calling state, if operate successfully, then create new record in step 315, step 316 sends startup recording and screenshotss order to digitalized audio record system server 108 and terminal 109 respectively, and step 317 deposits these record details in database server 106, and step 318 finishes.If step 312,313 do not satisfy condition, or step 314 execution error, then no longer enter subsequent treatment.
When step 321 has a side to hang up when both call sides, judge in step 322 whether current sessions is recording and screenshotss, if, then send and stop recording and screenshotss order in step 323, disconnect and discharge the speech processes passage of current use then in step 324, upgrade the record of creating by step 315 in the database server 106 in step 325.
In the digital video and audio recording system of the present invention, the dynamic parameter configuration feature of computing machine and phone integrated monitoring system 111 is by receiving the system parameter setting information from computing machine and phone integrated management system 112, the dynamic update system operational factor, after step 331 is received these information, enter step 332 update system parameter.
Digitalized audio record system server 108 and terminal 109 are after the operation that executes logger task, to send corresponding state information, these operations comprise: record starts successfully, writes down and stop to finish, compress and finish dealing with, after the feedback information of these recording status is received in step 341 and 342 by system, enter step 343 and upgrade in the database server 106 by 315 corresponding record of creating.
Referring to Fig. 4, the control flow of digitalized audio record system server 108 is in the digital video and audio recording system of the present invention: step 400 startup is also finished initial work, read in all settings and resource, wait for the command signal of monitoring computing machine and phone integrated monitoring system 111 ends then.
Step 402 listens to the instruction of computing machine and phone integrated monitoring system 111, then enters step 403 and puts it into analysis verification module, and this module will be analyzed command information.
The instruction type that step 405 obtains according to analysis is carried out corresponding task, simultaneously feedback information is sent back to computing machine and phone integrated monitoring system 111 ends, makes computing machine and phone integrated monitoring system 111 ends know that instruction is received and has carried out.
Step 407 is prepared the new recording task of beginning, will judge current whether work earlier, if then stop it and begin new task, otherwise directly begin new task before.
Step 413 and 415 is a cyclic process, will constantly record during this period, up to detecting end mark.
Step 414 and 417 is the process of a cyclic transfer compressed file, when detecting end mark and do not had audio files to compress, puts and finishes mark, and wither away 420.
Step 408 is prepared to stop task, and puts end mark.
Step 409 receiving computer and phone integrated monitoring system 111 end state detecting information, and check whether current state is consistent with computing machine and phone integrated monitoring system 111 ends, inconsistently then be as the criterion with computing machine and phone integrated monitoring system 111 states, replacement digitalized audio record system server 108 states, and finish relevant work.
Step 442 is when detecting when finishing mark, and the information that is sent completely is to computing machine and phone integrated monitoring system 111, task termination.
Fig. 5 is the control flow chart of the digitizing screen-cutting system of terminal 109 among the present invention, its control procedure is: step 500 startup is also finished initial work, read in all settings and resource, wait for the command signal of monitoring computing machine and phone integrated monitoring system 111 ends then.
Step 502 listens to computing machine and the 111 ends instruction of phone integrated monitoring system, then enters step 503 and puts it into and analyze the verification module, and this module will be analyzed command information.
The instruction type that step 505 obtains according to analysis is carried out corresponding task, simultaneously feedback information is sent back to computing machine and phone integrated monitoring system 111 ends, makes computing machine and phone integrated monitoring system 111 ends know that instruction is received and has carried out.
Step 507 is prepared the new screenshotss task of beginning, will judge current whether work earlier before, if, then stop it and begin new task, otherwise, new task directly begun.
Step 506-519 is a cyclic process, during this period with continuous cut-away view picture, and finishes the task of compression of images, up to detecting end mark.
Step 520-521 is the process of a cyclic transfer image file to data storage server 107, when detecting end mark and do not had image file to transmit, puts and finishes mark, and wither away.
Step 508 is prepared to stop task, and puts end mark.
Step 509 receiving computer and phone integrated monitoring system 111 end state detecting information, and check whether current state is consistent with computing machine and phone integrated monitoring system 111 ends, inconsistently then be as the criterion with computing machine and phone integrated monitoring system 111 end states, the replacement local state, and finish relevant work.
Step 524 is when detecting when finishing mark, and the information that is sent completely is to computing machine and phone integrated monitoring system 111, task termination.
Fig. 6 is digitized record system 601 control flow charts in the digital video and audio recording system of the present invention.Described digitized record system 601 is made up of digitized record system server 105, digitalized audio record system server 108, digitizing screen-cutting system, ticket operator 600 phone relevant information, and phone recorded, intercept the screen picture of telephonist 600 terminal simultaneously, the data recording 602 that produces, recording-related information 604 deposits the database 604 of database server 106 in, and sound, view data 605 deposit the hard disk 605 of data storage server 107 in.
Record search, playback system 603 are provided with and search is 606 and playback system 608.Wherein search system 606 and from database 604, search voice and screen display record in the following manner: work code name, air time section, caller client number, telephonist's extension of telephonist.
Fig. 7 is record search, playback system 603 control flow charts in a kind of digital video and audio recording system of the present invention.Step 700 enters the beginning query page of described digital video and audio recording system, step 701 input air time section, telephonist work code name or extension number or caller client number information.According to these conditions, step 702 is retrieve data from database server 106, and shows all qualified results in step 703.The above results is arranged in chronological order, will demonstrate zero-time, telephonist's operation code, calling number, the called number information of conversation in each bar record.If at step 704 record is not empty, then can and reset at the selected record of step 705, inquire about again otherwise import new querying condition.
If a selected record is also reset, from database server 106, read the relevant information of this record and be presented on the playback page in step 706 so.In step 707, click the Play button, then from specify hard disk (605), read sound, the image file of this record, and be shown on the browser page synchronously in step 709 in step 708.In the process of playing, can stop to play record in step 710, or suspend the broadcast record in step 711, also can carry out F.F., fast reverse operation in step 712, finish up to playing.At playback time, managerial personnel both can hear telephonist and client's conversation content, can check the display image that the telephonist was seen at that time again simultaneously.
The present invention can improve the service quality of contact customer/service centre effectively, and plays the comprehensive supervisory role to service quality.Can be used for transoceanic communication equipment, aerial navigation surveillance, financial sector internal work status surveillance and all switch language communications and computer screen selects in the application system that information obtains.
Claims (10)
1. digital video and audio recording system, it is characterized in that: this system is by forming with lower member: switch (100), adopt computer telephone integration to be connected with cti server (101), the exchange that is used for telecommunication system is handled, and carries out telephone exchange, phone routing management, phone queue management, telephone line management and extension management:
Cti server (101) is connected with digitized record system server (105) by LAN (Local Area Network), by PBX driver (102), telephone service program (103) and watchdog routine (104) are formed, and are used for computer telephone integration, set up being connected between LAN and the communication network;
Digitized record system server (105), by LAN (Local Area Network) and database server (106), data storage server (107), digitalized audio record system server (108), terminal (109) connects, form by computing machine and phone integrated monitoring system (111) and computing machine and phone integrated management system (112), computing machine and phone integrated monitoring system (111) are used for the real-time monitoring of described digital video and audio recording system and handle, computing machine and phone integrated management system (112) are provided with resource and parameter setting system, logger task is provided with system, and record search, playback system (603), be used for the parameter setting of current system, task is provided with, and record queries, record reproducing;
Database server (106) is used for the data storage of described digital video and audio recording system, and described data comprise systematic parameter, video and sound recording task list, digitalized audio-video historical record;
Data storage server (107) is connected with digitalized audio record system server (108), terminal (109) by LAN (Local Area Network), is used to store the audio files of digitalized audio record system server (108) generation and the image file that terminal (109) produces;
Be provided with the VPB card (113) that can carry out speech processes in the digitalized audio record system server (108), this card is connected with switch (100), be used for the processing of recording of the talk line of switch (100), the audio files that recording produces is sent to data storage server (107) by LAN (Local Area Network);
Terminal (109) is equipped with the digitizing screen-cutting system, is used for the screen printing image, generates image file, and is sent to data storage server (107) by LAN (Local Area Network);
Extension telephone (110) is connected with switch (100), described extension telephone is a plurality of, each extension telephone (110) is corresponding with an extension in the switch (100), be not connected between terminal (109) and the extension telephone (110), but there is corresponding relation in logic, the corresponding terminal of each extension telephone (110) (109) uses for a telephonist (600) simultaneously, and extension telephone (110) is used for answering of phone and pulls out operation outward;
Wherein, digitized record system server (105) is by computing machine and phone integrated monitoring system (111), instruct to cti server (101) transmitting apparatus policer operation, the PBX driver (102) of cti server (101), after carrying out protocol conversion between telephone service program (103) and the phone-monitoring program (104), this operational order is sent to switch (100), after switch (100) is received the monitoring of tools operational order, will monitor the telephone event of relevant device, when telephone event produces, switch (100) is sent to cti server (101) to telephone event, cti server (101) is through after the protocol conversion, again telephone event is sent to digitized record system server (105), receive processing by computing machine in the digitized record system server (105) and phone integrated monitoring system (111), according to event content and the task list of oneself, the startup of executive logging and shut-down operation, pass through LAN (Local Area Network), the instruction that starts or stops of recording is sent to digitalized audio record system server (108), simultaneously the instruction that starts or stops of screenshotss is sent to terminal (109), the recorded content that produces deposits in the database server (106), the VPB card (113) of digitalized audio record system server (108) is to the both call sides processing of recording, after recording is finished, handle the generation audio files through overcompression, be sent in the data storage server (107), the digitizing screen-cutting system intercepts instant screen picture, compression also generates image file, is sent in the data storage server (107).
2. digital video and audio recording system as claimed in claim 1 is characterized in that: the process that described computing machine and phone integrated monitoring system (111) monitor processing in real time is: step 301 start-up system; Step 302 is carried out initialization operation, creates running environment, loads predefined switch resource from database server (106), is set up RCT, logger task scheduling automatically, set up task control table, foundation is connected, detects switch resource state, the control table of generation resource status with the CTI communication; Step 303 is by being connected with CTI, each resource status in the cycle detection telephone network, and when detecting resource status and change, immediate updating; Step 304 regularly detects digitalized audio record system server (108) and digitizing screen-cutting system running status, guarantees that each ingredient running status of described digital video and audio recording system is synchronous relatively; Step 305 is created the PORT COM server, receives the communication message from computer network, monitors the telephone network incident by cti server (101) simultaneously;
When step 311 detects closing of the circuit, enter step 312, judge whether this session satisfies self registering condition, if condition satisfies, then enter step 313 detection system and whether have idle speech processes passage, if exist, then this speech processes passage is incorporated in the current sessions in step 314, form the Three-Way Calling state, if operate successfully, then create new record in step 315, step 316 sends startup recording and screenshotss order to digitalized audio record system server (108) and digitizing screen-cutting system respectively, step 317 deposits these record details in database server (106), and step 318 finishes; If step 312,313 does not satisfy condition, or step 314 execution error, subsequent treatment then no longer entered;
When step 321 has a side to hang up when both call sides, step 322 judges whether current sessions is recording and screenshotss, if, then send and stop recording and screenshotss order in step 323, disconnect and discharge the speech processes passage of current use then in step 324, upgrade the record of creating by step 315 in the database server (106) in step 325;
The dynamic parameter configuration feature of computing machine and phone integrated monitoring system (111) is by receiving the system parameter setting information of rice from computing machine and phone integrated management system (112), the dynamic update system operational factor, after step 331 is received these information, enter step 332 update system parameter;
Digitalized audio record system server (108) and digitizing screen-cutting system are after the operation that executes logger task, to send corresponding state information, these operations comprise: record starts successfully, writes down and stop to finish, compress and finish dealing with, after the feedback information of these recording status is received in step 341 and 342 by system, enter step 343 and upgrade the corresponding record of creating by step 315 in the database server (106).
3. digital video and audio recording system as claimed in claim 1, it is characterized in that: computing machine and phone integrated management system (112) are made up of task, report, setting, four modules of storage, its task module comprises the monitoring agent time range in order to the monitor task table to be set; Reporting modules is used for retrieving and the historical monitor data of resetting, module is set to be used for being provided with supervisory system and normally to move desired parameters, memory module is that all communicating datas are saved on the designated store medium, and these data can be reset on any one PC that sound card is housed.
4. digital video and audio recording system as claimed in claim 1 is characterized in that: many data storage servers (107) and digitalized audio record system server (108) can be set in this system.
5. digital video and audio recording system as claimed in claim 1 is characterized in that: described VPB cartoon crosses concentric cable and switch (100) joins.
6. digital video and audio recording system as claimed in claim 1, it is characterized in that: described digitalized audio record system server (108) is deposited with the audio compression form the voice of recording, can also any message registration can be copied on CD, floppy disk or other portable computer memory device and reset as required with the online playback of any message registration.
7. digital video and audio recording system as claimed in claim 1 is characterized in that: the input and output interface of described cti server (101) is connected by network interface card.
8. digital video and audio recording system as claimed in claim 1, it is characterized in that: the processing procedure that the digitizing screen-cutting system carries out screenshotss is: started and finished initial work by step 500, read in all settings and resource, wait for then and monitor computing machine and phone integrated monitoring system (111) end command signal, when step 502 listens to instruction, then carry out step 503 and put it into the verification module, this module is analyzed command information; Step 505 obtains its working method according to analysis:
The instruction type that step 505 obtains according to analysis is carried out corresponding task, simultaneously feedback information is sent back to computing machine and phone integrated monitoring system (111) end, make computing machine and phone integrated monitoring system (111) end know that instruction is received and carries out;
Step 507 is prepared the new screenshotss task of beginning, will judge current whether work earlier before, if, then stop it and begin new task, otherwise, new task directly begun;
Step 506-519 is a cyclic process, incites somebody to action cut-away view picture constantly during this period, and finishes the task of compression of images, up to detecting end mark;
Step 520-521 be a cyclic transfer image file to the process of data storage server (107), when detecting end mark, and when not had image file to transmit, put and finish mark, and extinction;
Step 508 is prepared to stop task, and puts end mark;
Step 509 receiving computer and phone integrated monitoring system (111) end state detecting information, and check whether current state is consistent with computing machine and phone integrated monitoring system (111) end, inconsistently then be as the criterion with computing machine and phone integrated monitoring system (111) end state, the replacement local state, and finish relevant work;
Step 524 is when detecting when finishing mark, and the information that is sent completely is to computing machine and phone integrated monitoring system (111), task termination.
9. the digital video and audio recording system described in claim 1, it is characterized in that: described digitized record system server (105), digitalized audio record system server (108), the digitized record system (601) that the digitizing screen-cutting system is formed, ticket operator's (600) phone relevant information, and phone recorded, intercept the screen picture of telephonist's (600) terminal simultaneously, the data recording (602) that produces, recording-related information (604) deposits the database (604) of database server (106), sound in, view data (605) deposits the hard disk (605) of data storage server (107) in;
Record search, playback system (603) are provided with system of searching (606) and playback system (608), wherein search system (606) and search voice and screen display record in the following manner from database (604): work code name, air time section, caller client number, telephonist's extension of telephonist;
Lookup result (607) will show all qualified record archive directorys, and be arranged in chronological order; Click the file catalogue that is found, can pass through playback system (608) and implement playback; At playback time, program from specify hard disk (605) and read and play sound, image data file, managerial personnel can hear communication process simultaneously and see the modified-image of telephonist (600) screen of reading, can reappear scene at that time.
10. as claim 1 or 9 described digital video and audio recording systems, it is characterized in that, the processing procedure of described record search, playback system (603) is: step 700 enters the beginning query page of described digital video and audio recording system, step 701 input air time section, telephonist work code name or extension number or caller client number information; According to these conditions, step 702 is retrieve data from database server (106), and in all qualified results of step 703 demonstration, The above results is arranged in chronological order, will demonstrate zero-time, telephonist's operation code, calling number, the called number information of conversation in each bar record; If at step 704 record is not empty, then can and reset at the selected record of step 705, inquire about again otherwise import new querying condition;
If a selected record is also reset, from database server (106), read the relevant information of this record and be presented on the playback page in step 706 so; In step 707, click the Play button, then from specify hard disk (605), read sound, the image file of this record, and be shown on the browser page synchronously in step 709 in step 708; In the process of playing, can stop to play record in step 710, or suspend the broadcast record in step 711, also can carry out F.F., fast reverse operation in step 712, finish up to playing; At playback time, managerial personnel both can hear telephonist and client's conversation content, can check the display image that the telephonist was seen at that time again simultaneously.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB01126795XA CN100388284C (en) | 2001-09-18 | 2001-09-18 | Digital video and audio recording system |
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| Application Number | Priority Date | Filing Date | Title |
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| CNB01126795XA CN100388284C (en) | 2001-09-18 | 2001-09-18 | Digital video and audio recording system |
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| CN1409247A CN1409247A (en) | 2003-04-09 |
| CN100388284C true CN100388284C (en) | 2008-05-14 |
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| CNB01126795XA Expired - Fee Related CN100388284C (en) | 2001-09-18 | 2001-09-18 | Digital video and audio recording system |
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Families Citing this family (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1722757B (en) * | 2004-07-12 | 2010-11-03 | 深圳市友邻通讯设备有限公司 | Recording system based on voice communication |
| CN1921518B (en) * | 2006-08-21 | 2010-05-12 | 华为技术有限公司 | Recording device, storage server, recording system and method, and playback system and method |
| CN101242452B (en) * | 2007-02-05 | 2013-01-23 | 国际商业机器公司 | Method and system for automatic generation and provision of sound document |
| CN100562092C (en) * | 2007-06-25 | 2009-11-18 | 中兴通讯股份有限公司 | Image information input method and system based on videophone call |
| CN101159783B (en) * | 2007-11-15 | 2010-06-23 | 中国电信股份有限公司 | Soft queue based video recording method and system |
| CN101227531B (en) * | 2008-01-31 | 2011-12-21 | 中国电信股份有限公司 | Method and system for monitoring video based on soft queue |
| US9042708B2 (en) | 2009-03-31 | 2015-05-26 | Fisher-Rosemount Systems, Inc. | Digital video recording and playback of user displays in a process control system |
| CN101820416A (en) * | 2010-02-24 | 2010-09-01 | 上海引跑信息科技有限公司 | Processing method of high-speed shared desktop in netmeeting system |
| CN102957896B (en) * | 2011-08-26 | 2017-02-08 | 中兴通讯股份有限公司 | Audio and video monitoring method and audio and video monitoring device |
| CN103139401B (en) * | 2011-11-25 | 2015-10-07 | 上海迪爱斯通信设备有限公司 | A kind of integrated digital recording system |
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