CN109981324B - Fault positioning method, device, equipment and medium for interactive network television - Google Patents

Abstract

The invention discloses a fault location method, device, equipment and medium of an interactive network television. The method includes: verifying that the set-top box is not online by invoking the terminal management system, inquiring by the OMC system of the operation and maintenance center that the home network management system unit HGU or a single home unit SFU is online, and the received optical power of the HGU or SFU is normal; If the link between the terminal OLT devices is reachable, then the authentication failure records of the authentication, authorization and accounting AAA server to the BRAS are respectively queried on the multiple broadband remote access servers BRAS; Locate the link failure between the set-top box and the BRAS; the authentication failure record of the AAA server to the BRAS is not queried and the set-top box has obtained an IP address on the BARS. The dynamic host configuration protocol DHCP system is based on the MAC address of the set-top box and the DHCP system log. Locate the fault. The solution of the embodiment of the present invention can accurately locate the fault of the set-top box in a short time.

Description

Fault locating method, device, equipment and medium for interactive network television

technical field

The present invention relates to the field of computers, and in particular, to a fault location method, apparatus, device and computer-readable storage medium for an interactive network television.

Background technique

Interactive Personality TV (IPTV) is a brand-new technology that utilizes broadband network and integrates technologies such as Internet, multimedia, and communication to provide home users with a variety of interactive services, including digital TV. It can well adapt to the rapid development trend of today's network and make full and effective use of network resources.

The structure of the IPTV system mainly includes subsystems such as streaming media service, program editing, storage and authentication and accounting. Based on IP network transmission, content distribution service nodes are usually set at the edge, streaming media services and storage devices are configured, and the user terminal can be a set-top box + TV.

With the rapid development of IPTV business, the complaints faced are also increasing day by day. Among them, 40% of the complaints are failures of the set-top box. However, in the IPTV business, the startup of the set-top box is cumbersome and complicated, which leads to the need for diagnosis and analysis across multiple departments, systems and equipment.

At present, the method to deal with the failure of the set-top box to start up is to manually log in to each network administrator to troubleshoot the problem based on experience, which is time-consuming and has poor accuracy.

SUMMARY OF THE INVENTION

The embodiments of the present invention provide a fault locating method, device, device and medium for an interactive network television, which can accurately locate the fault of a set-top box in a short time.

An embodiment of the present invention provides a fault location method for an interactive network television, the method comprising:

It is verified that the set-top box is not online by calling the terminal management system, and the home network management system unit HGU or a single home unit SFU is inquired by the operation and maintenance center OMC system to be online, and the received optical power of the HGU or the SFU is normal;

It is judged that the link between the HGU or the SFU and the optical line terminal OLT device is reachable, then on the multiple broadband remote access servers BRAS, the authentication, authorization and accounting AAA is inquired according to the media access control MAC address of the set-top box. The authentication failure record of the server to the BRAS;

According to the MAC address of the set-top box, the authentication failure records of the AAA server for all the BARS are inquired, and then the link failure between the set-top box and the BRAS is located;

According to the MAC address of the set-top box, the authentication failure record of the BRAS by the AAA server is not queried and the set-top box has obtained an IP address according to the MAC address on the BARS, and the dynamic host configuration protocol DHCP system according to the The MAC address of the set-top box and the system log of DHCP locate the fault.

According to an aspect of the embodiments of the present invention, the method further includes:

Verify that the set-top box is online by calling the terminal management system, query the last authentication failure information corresponding to the set-top box on the IPTV platform of the interactive network television, and locate the IPTV service failure according to the last authentication failure information.

According to an aspect of the embodiments of the present invention, the inquiring of the home network management system unit HGU or the single home unit SFU online by the operation and maintenance center OMC system includes:

The terminal management system inquires that the HGU is not online, and then the OMC system inquires that the HGU is online.

According to an aspect of the embodiments of the present invention, before determining that the link between the HGU or the SFU and the optical line terminal OLT device is reachable, the method further includes:

Verify that the set-top box is not online by calling the terminal management system, and the terminal management system inquires that the HGU is online;

The terminal management system inquires that the port on which the IPTV service is opened on the HGU is normal.

According to an aspect of the embodiments of the present invention, before determining that the link between the HGU or the SFU and the optical line terminal OLT device is reachable, the method further includes:

Verify that the set-top box is not online by calling the terminal management system, and the terminal management system inquires that the HGU is online;

The terminal management system is queried for the abnormality of the port that enables the IPTV service on the HGU, and the link failure between the set-top box and the HGU is located.

According to an aspect of the embodiments of the present invention, the method further includes:

Verify that the set-top box is not online by calling the terminal management system, and the terminal management system inquires that the HGU is online;

Querying that the port for opening IPTV on the HGU is normal in the terminal management system;

Confirm on the terminal management system that the MAC address of the connected device on the port for opening IPTV does not match the IP address in the opening state;

Locating the set top box does not match the HGU.

According to an aspect of the embodiments of the present invention, when it is determined that the link between the HGU or the SFU and the optical line terminal OLT device is reachable, the multiple broadband remote access servers BRAS are respectively based on the set-top box's After the MAC address of the medium access control queries the authentication failure record of the BRAS by the authentication, authorization and accounting AAA server, it also includes:

The authentication failure record of the BRAS by the AAA server is not queried and the BARS is not queried that the set-top box has obtained the IP address according to the MAC address of the set-top box, and the link failure between the set-top box and the BRAS is located.

According to an aspect of the embodiments of the present invention, the judging that the link between the HGU or the SFU and the optical line terminal OLT device is reachable includes:

Determine whether the link between the HGU or the SFU and the OLT is reachable by calling the MAC learning table of the HGU or the SFU on the OLT;

It is judged that the link between the HGU or the SFU and the OLT device is reachable.

According to an aspect of the embodiments of the present invention, after the received optical power of the HGU or the SFU is normal, the method further includes:

Judging that the link between the HGU or the SFU and the OLT is unreachable by calling the MAC learning table of the HGU or the SFU on the OLT;

The fault is located because the IPTV service VLAN is incorrectly configured.

An embodiment of the present invention provides a fault locating device for an interactive network television, the device comprising:

The first judgment module is used to verify that the set-top box is not online by calling the terminal management system, and the HGU or the SFU is online by the OMC system query, and the HGU or the SFU receives optical power is normal;

The second judging module is used for judging that the link between the HGU or the SFU and the OLT device is reachable, then on multiple BRASs, respectively query the AAA server for the authentication failure record of the BRAS according to the MAC address of the set-top box;

a first positioning module, configured to query the authentication failure records of the AAA server for all BARS according to the MAC address of the set-top box, and then locate the link failure between the set-top box and the BRAS;

The second positioning module is configured to not query the authentication failure record of the BRAS by the AAA server according to the MAC address of the set-top box, and to query the BARS according to the MAC address to find that the set-top box has obtained an IP address. The DHCP system The fault is located according to the MAC address of the set-top box and the DHCP system log.

An embodiment of the present invention provides a fault locating device for an interactive network television. The device includes:

memory for storing programs;

The processor is configured to run the program stored in the memory to execute the method for locating the fault of the interactive network television provided by the embodiment of the present invention.

11. A computer storage medium, wherein computer program instructions are stored on the computer storage medium, and when the computer program instructions are executed by a processor, the method for locating the fault of the interactive network television provided by the embodiment of the present invention is implemented.

It can be seen from the above technical solutions that the fault location method, device, device and medium for interactive IPTV according to the embodiments of the present invention can be combined with the terminal management system, OMC system, OLT, BRAS, DHCP system and IPTV platform for interactive network television. The faults of the network TV are quickly and accurately located, and the corresponding solutions are put forward.

Description of drawings

The present invention can be better understood from the following description of specific embodiments of the present invention in conjunction with the accompanying drawings, wherein the same or similar reference numerals denote the same or similar features.

1 is a schematic flowchart of a fault location method for an interactive IPTV provided by an embodiment of the present invention;

2 is a schematic structural diagram of a fault locating device for an interactive network television provided by an embodiment of the present invention;

FIG. 3 is a structural diagram of an exemplary hardware architecture of a computing device of the method and apparatus for locating a fault of an interactive network television according to an embodiment of the present invention.

Detailed ways

The features and exemplary embodiments of various aspects of the present invention will be described in detail below. In order to make the objectives, technical solutions and advantages of the present invention more clear, the present invention will be further described in detail below with reference to the accompanying drawings and specific embodiments. It should be understood that the specific embodiments described herein are only configured to explain the present invention, and are not configured to limit the present invention. It will be apparent to those skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is only intended to provide a better understanding of the present invention by illustrating examples of the invention.

It should be noted that, in this document, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any relationship between these entities or operations. any such actual relationship or sequence exists. Moreover, the terms "comprising", "comprising" or any other variation thereof are intended to encompass a non-exclusive inclusion such that a process, method, article or device that includes a list of elements includes not only those elements, but also includes not explicitly listed or other elements inherent to such a process, method, article or apparatus. Without further limitation, an element defined by the phrase "comprises" does not preclude the presence of additional identical elements in a process, method, article, or device that includes the element.

Operators develop IPTV services on the basis of Fiber To The Home (FTTH). In a passive optical network (Passive Optical Network, PON), a home network management system unit (Home Gateway Unit, HGU) and a single family unit (Single Family Unit, SFU) can activate IPTV services.

During the start-up process of the IPTV service, the start-up signal sent by the set-top box passes through the HGU or SFU and the Optical Line Terminal (OLT), and then reaches multiple Broadband Remote Access Servers (BRAS). The same authentication, authorization, and accounting (Authentication, Authorization, Accounting, AAA) server asks whether it agrees to continue to access the Dynamic Host Configuration Protocol (Dynamic Host Configuration Protocol, DHCP) system, and the AAA server allows one of the BRASs to continue to access the DHCP system. The DHCP system assigns an IP address to the set-top box, and at the same time assigns a Domain Name System (DNS) server address. After the set-top box obtains the IP address assigned by DHCP, it carries the domain name information of the terminal management system to access the DNS server. After the DNS server resolves the IP address of the terminal management system, the set-top box accesses the terminal management system according to the IP address of the terminal management system, and the terminal management system delivers the user name and password to the set-top box. Finally, the set-top box accesses the IPTV platform according to the user name and password issued by the terminal management system. After the verification of the IPTV platform is successful, the set-top box is successfully powered on and can use IPTV services.

Referring to FIG. 1, it is a schematic flowchart of a fault location method for an interactive IPTV provided by an embodiment of the present invention. As shown in FIG. 1, the fault location method 100 for an interactive IPTV in the embodiment of the present invention includes the following steps:

S110, verifying that the set-top box is not online by calling the terminal management system, and querying the HGU or SFU online by the operation and maintenance center (Operations and Maintenance Center, OMC) system, and the received optical power of the HGU or SFU is normal.

In S110, the terminal management system can remotely query whether the set-top box is online, the running status of the HGU, and the port status of the HGU.

As an example, the terminal management system may be a digital home management platform (Digital Home Management Platform, DHMP), a fixed network terminal remote management system (Remote Management Server, RMS) or an integrated terminal management system (Integrated Terminal Management System, ITMS).

In some embodiments, the control terminal management system sends an instruction to inquire whether the set-top box is online, and if the set-top box returns a confirmation instruction within a fixed time, it is determined that the set-top box is online. If the set-top box does not return a confirmation instruction within a fixed period of time, it is determined that the set-top box is offline.

In S110, the OMC system can query the running status of the HGU and the SFU. As an example, the operating states of the HGU or SFU on the OMC system can be divided into UP, LOS and POWER OFF. Among them, UP indicates that the HGU or SFU is online; LOS indicates that the link status of the optical link between the OLT and the HGU or between the OLT and the SFU is abnormal, and POWER OFF indicates that the power supply of the HGU or SFU is abnormal.

Therefore, in some embodiments, the step of querying the online HGU or SFU by the OMC system in S110 specifically includes:

Query the running status of the HGU or SFU on the OMC system.

Make sure that the running status of the HGU or SFU is UP, and judge that the HGU or SFU is online.

Check that the operating status of the HGU or SFU is LOS, and locate the link failure between the OLT and the HGU or between the OLT and the SFU.

In some embodiments, when locating a link failure between the OLT and the HGU or the OLT and the SFU, the set-top box user is advised to check whether the optical fiber between the set-top box and the HGU or between the set-top box and the SFU is bent. If the user checks that the optical fiber is not bent and the fault is not resolved, notify the set-top box user and wait for the maintenance personnel to come to the door to check the optical path problem.

Make sure that the operating status of the HGU or SFU is POWER OFF, and locate the power failure of the HGU or SFU.

In some embodiments, when locating an HGU or SFU power failure, the set-top box user is advised to check whether the HGU or SFU is powered on.

In some embodiments, the terminal management system can query the running status of the HGU, but cannot query the running status of the SFU. Therefore, when the set-top box is connected to the SFU, directly query whether the SFU is online through the OMC system; and when the set-top box is connected to the HGU, you can further accurately locate the boot failure of the interactive network TV by querying the operating status of the HGU in the terminal management system.

Therefore, in some embodiments, the step of the OMC system querying the online HGU or SFU in S110 includes:

The terminal management system checks that the HGU is not online, and then the OMC system checks that the HGU is online.

In some embodiments, when the set-top box is connected to the HGU, after calling the terminal management system to verify that the set-top box is not online, the terminal management system needs to query whether the HGU is online.

As an example, the operating status of the HGU in the terminal management system can be divided into two states: UP and DOWN. When the operating status of the HGU is UP, it means that the HGU is online, and the boot failure of the IPTV can be further located in the terminal management system. ; When the running status of the HGU is DOWN, it means that the HGU is offline. When the HGU is offline, you can further query the running status of the HGU in the OMC system.

Therefore, in some embodiments, before the step of judging the reachability of the link between the home system unit HGU or the single home unit SFU and the optical line terminal OLT device in S120, further includes:

Verify that the set-top box is not online by calling the terminal management system, and the terminal management system inquires that the HGU is online.

Query the port for enabling IPTV services on the HGU in the terminal management system.

In some embodiments, the terminal management system records the running status of the port on the HGU for which the IPTV service is opened. As an example, the running state of the port on which the IPTV service is opened on the HGU can be divided into two states: UP and DOWN. Among them, UP indicates that the port is normal, and DOWN indicates that the port is abnormal.

Therefore, in some other embodiments, before the step of judging the reachability of the link between the home system unit HGU or the single home unit SFU and the optical line terminal OLT device in S120, the step further includes:

Verify that the set-top box is not online by calling the terminal management system, and the terminal management system inquires that the HGU is online.

In the terminal management system, query the abnormal port for enabling IPTV services on the HGU, and locate the link failure between the set-top box and the HGU.

As an example, query the HGU in the terminal system to query that the status of the LAN port on which the IPTV service is opened on the HGU is DOWN. Then you can suggest that the set-top box user restarts the set-top box to see if the set-top box can be turned on normally. If it still cannot be turned on normally, check the network cable connection between the set-top box and the HGU. If the fault still cannot be solved, notify the user of the set-top box to wait for the maintenance personnel to come to the door for maintenance.

In some embodiments, after the step of the terminal management system inquiring that the port for opening the IPTV service on the HGU is normal, the method further includes:

On the terminal management system, confirm that the MAC address of the device connected to the port where the IPTV service is activated does not match the IP address in the activated state.

In some embodiments, the terminal management system can query the MAC address of the device connected to the port for which the IPTV service is activated, and the IP address corresponding to the device connected to the port when the IPTV service is activated. When the MAC address of the device connected to the port where the IPTV service is activated does not match the IP address of the device connected to the port when the IPTV service is activated, it can be determined that the set-top box does not match the HGU, so the cause of the fault can be further located.

The positioning set-top box does not match the HGU.

In some embodiments, after locating the mismatch between the set-top box and the HGU, the user of the set-top box can confirm whether there is a routing device between the set-top box and the HGU, or whether the set-top box is inserted into the wrong port of the HGU on the HGU.

In S110, the received optical power of the HGU or SFU can be queried on the OMC system. When the received optical power of the HGU or SFU is lower than the sensitivity of the received optical signal of the HGU or SFU, it will cause the loss of communication data packets and cause the failure of the IPTV.

In S110, after the step that the HGU or SFU receives the normal optical power, it further includes:

The received optical power of the HGU or SFU is lower than the sensitivity of the received optical signal, so locate the fault that the received optical power of the HGU or SFU is low.

In some embodiments, when the received optical power of the HGU or SFU is lower than the sensitivity of the received optical signal, it is recommended that the user of the set-top box check whether the optical fiber in the HGU or SFU is bent.

S120, judging that the link between the HGU or the SFU and the OLT device is reachable, query the authentication failure records of the AAA server for the BRAS on multiple BRASs respectively according to the MAC addresses of the set-top boxes.

In S120, because the AAA server will receive the information that multiple BRASs request to access the DHCP system upwards, only one BRAS server is allowed to continue to access the DHCP system upwards. Therefore, it is necessary to judge whether the AAA service allows the BRAS to carry the MAC address of the set-top box to access the DHCP system on multiple BRASs respectively.

In some embodiments, it is determined in S120 that the link between the HGU or SFU and the OLT device is reachable, specifically including:

S121: Determine whether the link between the HGU or the SFU and the OLT is reachable by calling the MAC learning table of the HGU or the SFU on the OLT.

In S121, in the initial state, there is no MAC address and corresponding port information of any HGU or SFU on the MAC learning table of the HGU or SFU of the OLT. When the data frame sent by the HGU or SFU reaches the OLT through the PON port on the OLT, the MAC address of the corresponding HGU or the MAC address of the corresponding SFU will be recorded in the MAC learning table of the HGU or SFU of the OLT, and the corresponding PON port information will be recorded.

In some embodiments, the MAC learning table of the HGU or SFU can be invoked on the OLT through the telnet protocol (Remote Terminal Protocol).

As an example, when the data frame of the HGU reaches the OLT through the first PON port, the MAC address of the HGU and the information of the first PON port are recorded in the MAC learning table of the HGU of the OLT.

S122, it is judged that the link between the HGU or SFU and the OLT device is reachable.

In some embodiments, it is possible to check whether the MAC address of the HGU or SFU is recorded in the MAC learning table of the HGU or SFU of the OLT. The link between them is reachable.

Through S121 and S122, the MAC learning of the HGU or SFU can be invoked on the OLT to determine that the link between the HGU or SFU and the OLT device is reachable. However, when the fault location of the IPTV is performed, there is also a situation in which the link between the HGU or SFU and the OLT device is unreachable.

Therefore, in some embodiments, after the received optical power of the HGU or SFU in S110 is normal, the method further includes:

It is judged that the link between the HGU or SFU and the OLT is unreachable by calling the MAC learning table of the HGU or SFU on the OLT.

The fault is located because the IPTV service VLAN is incorrectly configured.

In some embodiments, if the MAC address of the HGU or SFU is not queried in the MAC learning table of the HGU or SFU of the OLT, it is determined that the link between the HGU or SFU and the OLT is unreachable.

In some embodiments, if the location fault is an IPTV service VLAN configuration error, the HGU's IPTV service VLAN configuration can be checked on the terminal management system, the IPTV service VLAN configuration can be checked on the OLT, and the IPTV service VLAN configuration can be checked on the BRAS.

In some embodiments, after the fault is located as an IPTV service VLAN configuration error, the IPTV service VLAN can be reconfigured through a corresponding VLAN management system.

S130, according to the MAC address of the set-top box, the authentication failure records of the AAA server for all the BARSs are inquired, and the link failure between the set-top box and the BRAS is located.

In S130 , when the set-top box is normally powered on, multiple BRASs carry the MAC addresses of the set-top box to request the AAA server to continue to access the DHCP system, but the AAA server only allows one BRAS to continue to access the DHCP system.

In some embodiments, the BRAS may be queried on the BRAS through the telnet protocol according to the MAC address of the set-top box to see if the authentication failure record corresponding to the MAC address of the set-top box.

As an example, an instruction for checking the cause of user authentication failure may be sent to the BRAS, which is used to query the AAA server on the BRAS through the MAC address of the set-top box whether the BRAS is allowed to continue to access the DHCP system. As a specific example, the command to check the cause of user authentication failure can be dis aaa online-fail-record.

In S130, when the AAA server does not allow other BRASs to continue to access the DHCP system, an authentication failure record is generated on the BRAS. When the authentication failure record is not queried on the BRAS, it can be determined that the AAA server allows the BRAS to continue to access the DHCP system or the physical link between the set-top box and the BRAS is blocked.

Therefore, in some embodiments, after S120, the method further includes:

The authentication failure record of the BRAS by the AAA server is not queried, and the IP address obtained by the set-top box is not queried on the BARS according to the MAC address of the set-top box, and the link failure between the set-top box and the BRAS is located.

In some embodiments, an instruction of displaying online users by MAC address may be sent to the BRAS, so as to query whether the set-top box has acquired an IP address according to the MAC address of the set-top box. As an example, the instruction to display online users by MAC address may be specifically dis access-user-mac-address.

In some embodiments, after sending the instruction of displaying online users by MAC address to the BRAS, the situation that the set-top box is not online or the query fails according to the MAC address of the set-top box can be classified as not finding that the set-top box has obtained the IP address.

S140, according to the MAC address of the set-top box, the authentication failure record of the AAA server to the BRAS is not queried and the BARS is queried according to the MAC address that the set-top box has obtained an IP address, and the dynamic host configuration protocol DHCP system locates according to the MAC address of the set-top box and the DHCP system log Fault.

In S140, whether the process of assigning the IP address to the set-top box by the DHCP system is normal may be confirmed through the DHCP system log (eg, syslog log).

In some embodiments, the process of assigning the IP address to the set-top box by the DHCP server includes: first, the set-top box sends a DHCP DISCOVER message in a broadcast manner to search for the DHCP server. Secondly, after receiving the DHCP DISCOVER message sent by the set-top box, the DHCP server selects an IP address and sends it to the set-top box in the form of a DHCP OFFER message. Then, after receiving the IP address, the set-top box sends a DHCP ADDRESS message in a broadcast manner. Finally, after the DHCP server receives the DHCP ADDRESS message, if it confirms that the IP address is allocated to the set-top box, it will return a DHCP ACK message in broadcast mode; if the IP address cannot be allocated to the set-top box, it will broadcast a DHCP NAK message.

Therefore, the method for confirming whether the process of the IP address allocated by the DHCP system to the set-top box in S140 is normal is as follows:

According to the MAC address of the set-top box, it is queried on the DHCP system whether there is a system log corresponding to the MAC address.

If the system log corresponding to the MAC address cannot be queried, the network fault between the BRAS and the set-top box is located.

In some embodiments, after locating the network fault between the BRAS and the set-top box, a packet capture test can be performed on the BRAS to solve the fault.

Check whether the last record in the system log is the relevant information of the DHCP ACK message in the DHCP system log.

If the last record in the system log is the relevant information of the DHCP ACK message, the process of confirming the IP address assigned by the DHCP system to the set-top box is normal.

If the last record in the system log is not related information of the DHCP ACK message, it is judged whether the last record in the system log is related information of the DHCP ACK message within a fixed period of time.

If the last record in the system log is related information of the DHCP ACK message within a fixed period of time, the process of confirming the IP address allocated by the DHCP system to the set-top box is normal.

If the last record in the system log is not related information of the DHCP ACK message within a fixed period of time, the failure of DHCP to assign an IP address can be located.

As an example, check whether the last record in the system log becomes the relevant information of the DHCP ACK message within 5S. If the last record in the system log within 5S is not the relevant information of the DHCP ACK message, the location of the IP address assignment by DHCP fails. failure.

In some embodiments, the method for locating the fault of the IPTV according to the embodiment of the present invention further includes:

Verify that the set-top box is online by calling the terminal management system, query the last authentication failure information corresponding to the set-top box on the IPTV platform, and locate the IPTV service fault according to the last authentication failure information.

In the step of verifying that the set-top box is online by calling the terminal management system, verifying that the set-top box is online in the terminal management system means that the DHCP system has assigned an IP address to the set-top box, so the fault can be located on the IPTV platform, and the corresponding set-top box can be queried on the IPTV platform. The last authentication failure information of , locate the fault according to the last authentication failure information.

In some embodiments, according to the last authentication failure information, IPTV service failures can be divided into: binding relationship error, user name does not exist, user name or password error, and other reasons.

In some specific embodiments, when it is determined that the IPTV service failure is an error in the binding relationship, it can be determined whether the channel through which the set-top box user replaces the set-top box is a regular channel.

In some specific embodiments, when it is determined that the IPTV service failure is due to other reasons, the maintenance personnel may be notified to troubleshoot the cause of the failure from the Electronic Program Guide (EPG) side or query the account problem on the IPTV platform.

In some specific embodiments, when it is determined that the IPTV service failure is an incorrect user name or password, it is recommended to re-issue the user name or password from the terminal management system.

The method for locating the fault of the interactive network television in the embodiment of the present invention can quickly and accurately locate the fault of the interactive network television in combination with the terminal management system, the OMC system, the OLT, the BRAS, the DHCP system and the IPTV platform, and proposes a corresponding Troubleshooting.

In order to facilitate understanding of the method for locating the fault of the interactive network television according to the embodiment of the present invention, another embodiment of the present invention provides a method for locating the fault of the interactive network television.

S201, call the terminal management system to inquire whether the set-top box is online, and enter S202.

S202, if the set-top box is offline, it is determined that the optical network unit connected to the set-top box is an SFU or an HGU, and the process proceeds to S203.

If the set-top box is online, query the last authentication failure information corresponding to the set-top box on the IPTV platform, and locate the IPTV service failure according to the last authentication failure information.

S203, if the set-top box is an HGU, inquire whether the HGU is online in the terminal management system, and enter S204.

If the set-top box is an SFU, check whether the SFU is online in the OMC system, and go to S205.

S204 , if the HGU is offline in the terminal management system, and whether the HGU is online is inquired in the OMC system, the process proceeds to S205 .

If the HGU online is queried in the terminal management system, the terminal management system determines that the port status of the IPTV service opened on the HGU is UP or DOWN, and the process goes to S207.

S205, if the online HGU or SFU is queried in the OMC system, the OMC system determines whether the received optical power of the HGU or SFU is lower than the minimum threshold of the received optical power, and the process proceeds to S206.

If the HGU or SFU is offline in the OMC system, locate the fault according to the running status of the HGU in the OMC system or locate the fault according to the running status of the SFU in the OMC system.

S206, if the OMC system determines that the received optical power of the HGU or SFU is higher than the minimum threshold of the received optical power, it is judged whether the link between the HGU and the OLT is reachable by calling the MAC learning table of the HGU or the MAC learning table of the SFU on the OLT Or whether the link between the SFU and the OLT is reachable, go to S209.

If the OMC system determines that the received optical power of the HGU or SFU is lower than the minimum threshold of the received optical power, the fault is located because the received optical power of the HGU or SFU is low.

S207, if the terminal management system judges that the port status of opening the IPTV service on the HGU is UP, then the terminal management system continues to judge whether the MAC address of the connected device on the port for opening the IPTV matches the IP address during the opening state, and enters S208.

If the terminal management system judges that the port status of the IPTV service on the HGU is DOWN, the fault is located as a link fault between the set-top box and the HGU.

S208, if the terminal management system determines that the MAC address of the device connected to the port on which the IPTV is activated matches the IP address in the activated state, it is judged whether the link between the HGU and the OLT is reachable by invoking the MAC learning table of the HGU on the OLT, and the process proceeds to S209 .

If the terminal management system judges that the MAC address of the device connected to the IPTV-enabled port does not match the IP address in the enabled state, the fault is located in that the set-top box connected to the IPTV port is not a set-top box with the IPTV service enabled.

S209, if it is judged that the link between the HGU and the OLT or the link between the SFU and the OLT is reachable by invoking the MAC learning table of the HGU or the MAC learning table of the SFU on the OLT, then on the multiple BRASs, according to the MAC address of the set-top box The address queries the authentication failure record of the AAA server for the BRAS to determine whether the AAA server allows the BRAS to pass the authentication, and the process proceeds to S210.

If it is determined by calling the MAC learning table of the HGU or the MAC learning table of the SFU on the OLT that the link between the HGU and the OLT or the link between the SFU and the OLT is unreachable, the fault is located as a VLAN configuration error.

S210, if at least one authentication failure record of the BRAS is not queried, query whether the set-top box has obtained an IP address according to the IP address of the BRAS and the MAC address of the set-top box, and enter S211.

If the authentication failure records of the AAA server for all BRASs are queried, the fault of the link between the set-top box and the BRAS is located.

S211, if the set-top box has obtained an IP address according to the IP address of the BRAS and the MAC address of the set-top box, go to S212.

If the IP address is not obtained by querying the set-top box according to the IP address of the BRAS and the MAC address of the set-top box, the fault of the link between the set-top box and the BRAS is located.

S212, the DHCP system locates the fault according to the MAC address of the set-top box and the DHCP system log.

Referring to FIG. 2, it is a schematic structural diagram of the fault locating device of the interactive network television in the embodiment of the present invention. The fault locating device of the interactive network television corresponds to the fault locating method of the interactive network television. The fault locating device 300 of the interactive network television is specifically include:

The first judging module 310 is used to verify that the set-top box is not online by calling the terminal management system, and the OMC system inquires that the HGU or SFU is online, and the received optical power of the HGU or SFU is normal.

In some embodiments, the first judgment module 310 specifically includes:

The first query submodule is used to query the running status of the HGU or SFU on the OMC system.

The first judging submodule is used to determine that the running state of the HGU or SFU is UP, and judge that the HGU or SFU is online.

The first locating submodule is used to determine that the running state of the HGU or the SFU is LOS, and locate the link fault between the OLT and the HGU or between the OLT and the SFU.

The second locating submodule is used to determine that the running state of the HGU or SFU is POWER OFF, and locate the power failure of the HGU or SFU.

In some embodiments, the first judgment module 310 specifically includes:

The second query sub-module is used for the terminal management system to query that the HGU is not online, and then the OMC system to query that the HGU is online.

In some embodiments, after the first judging module 310, it further includes:

The third judging module is used for judging that the link between the HGU or SFU and the OLT is unreachable by calling the MAC learning table of the HGU or SFU on the OLT.

The third locating module is used for locating the fault as an IPTV service VLAN configuration error.

In some embodiments, before the second judgment module 320, it further includes:

The third query sub-module is used to verify that the set-top box is not online by calling the terminal management system, and the terminal management system queries that the HGU is online.

The fourth query sub-module is used to query the terminal management system that the port for opening the IPTV service on the HGU is normal.

In some embodiments, after the fourth query sub-module, it further includes:

The first determination submodule is used for confirming on the terminal management system that the MAC address of the device connected to the port on which the IPTV service is activated does not match the IP address in the activated state.

The third positioning submodule is used to locate the mismatch between the set-top box and the HGU.

In other embodiments, before the second judging module 320, it further includes:

The third query sub-module is used to verify that the set-top box is not online by calling the terminal management system, and the terminal management system queries that the HGU is online.

The fourth locating sub-module is used for inquiring about the abnormality of the port for opening the IPTV service on the HGU in the terminal management system, and locating the link failure between the set-top box and the HGU.

In some embodiments, after the first judging module 310, it further includes:

The fourth positioning module is used to locate the fault that the received optical power of the HGU or SFU is lower than the sensitivity of the received optical signal, and the received optical power of the HGU or SFU is low.

The second judging module 320 is configured to judge that the link between the HGU or SFU and the OLT device is reachable, and then query the authentication failure records of the AAA server on the BRAS on multiple BRASs respectively according to the MAC addresses of the set-top boxes.

In some embodiments, the second judgment module 320 further includes:

The second judgment submodule is used to judge whether the link between the HGU or the SFU and the OLT is reachable by calling the MAC learning table of the HGU or the SFU on the OLT.

The third judging submodule is used for judging that the link between the HGU or SFU and the OLT device is reachable.

In some embodiments, after the second judging module 320, it further includes:

The fifth positioning module is used for locating the link failure between the set-top box and the BRAS without querying the authentication failure record of the AAA server to the BRAS and failing to find the IP address obtained by the set-top box according to the MAC address of the set-top box on the BARS.

The first locating module 330 is configured to query the authentication failure records of the AAA server for all BARSs according to the MAC address of the set-top box, so as to locate the link failure between the set-top box and the BRAS.

The second positioning module 340 is configured to fail to query the authentication failure record of the BRAS by the AAA server according to the MAC address of the set-top box, and to query the BARS according to the MAC address that the set-top box has obtained the IP address, and the DHCP system according to the MAC address of the set-top box and the DHCP system Log location failure.

In some embodiments, the second positioning module 340 specifically includes:

The fourth query sub-module is used for querying whether there is a system log corresponding to the MAC address on the DHCP system according to the MAC address of the set-top box.

The fifth locating submodule is used for locating the network fault between the BRAS and the set-top box if the system log corresponding to the MAC address cannot be queried.

In some embodiments, the device for locating the fault of the IPTV according to the embodiment of the present invention further includes:

The sixth positioning module is used to verify that the set-top box is online by invoking the terminal management system, inquire about the last authentication failure information corresponding to the set-top box on the IPTV platform, and locate the IPTV service failure according to the last authentication failure information.

FIG. 3 is a structural diagram illustrating an exemplary hardware architecture of a fault locating device 400 for an interactive network television capable of implementing the method and apparatus for locating a fault of an interactive network television according to an embodiment of the present invention.

As shown in FIG. 3 , the fault location device 400 of the IPTV includes an input device 401, an input interface 402, a central processing unit 403, a memory 404, an output interface 405, and an output device 406. Among them, the input interface 402, the central processing unit 403, the memory 404, and the output interface 405 are connected to each other through the bus 410, and the input device 401 and the output device 406 are respectively connected to the bus 410 through the input interface 402 and the output interface 405, and then to the interactive network The other components of the TV's fault locating device 400 are connected.

Specifically, the input device 401 receives input information from the outside (for example, the fault location instruction of the interactive network television), and transmits the input information to the central processing unit 403 through the input interface 402; The computer-executable instructions process the input information to generate output information, store the output information temporarily or permanently in the memory 404, and then transmit the output information to the output device 406 through the output interface 405; the output device 406 outputs the output information to the interactive The outside of the fault locating device 400 of the type IPTV is used by the user.

That is to say, the fault locating device of the IPTV shown in FIG. 3 can also be implemented to include: a memory storing computer-executable instructions; and a processor, which can implement a combination of computer-executable instructions when executing the computer-executable instructions. Fig. 1 to Fig. 3 describe the method and device for locating the fault of the interactive network television.

In one embodiment, the fault locating device 400 of the IPTV shown in FIG. 3 may be implemented as a device, and the device may include: a memory for storing a program; a processor for running the memory in the memory The stored program is used to execute the method for locating the fault of the interactive network television provided by the embodiment of the present invention and another embodiment of the present invention.

Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, but not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: The technical solutions described in the foregoing embodiments can still be modified, or some or all of the technical features thereof can be equivalently replaced; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the technical solutions of the embodiments of the present invention. scope.

Claims (12)

1. a fault location method of interactive network television, is characterized in that, comprises: It is verified that the set-top box is not online by calling the terminal management system, and the home network management system unit HGU or a single home unit SFU is inquired by the operation and maintenance center OMC system to be online, and the received optical power of the HGU or the SFU is normal; It is judged that the link between the HGU or the SFU and the optical line terminal OLT device is reachable, then on the multiple broadband remote access servers BRAS, the authentication, authorization and accounting AAA is inquired according to the media access control MAC address of the set-top box. The authentication failure record of the server to the BRAS; According to the MAC address of the set-top box, the authentication failure records of the AAA server to all the BARS are inquired, and then the link failure between the set-top box and the BRAS is located; According to the MAC address of the set-top box, the authentication failure record of the BRAS by the AAA server is not queried and the set-top box has obtained an IP address according to the MAC address on the BARS, and the dynamic host configuration protocol DHCP system according to the The MAC address of the set-top box and the system log of DHCP locate the fault. 2. the fault location method of the interactive network television according to claim 1, is characterized in that, described method also comprises: Verify that the set-top box is online by calling the terminal management system, query the last authentication failure information corresponding to the set-top box on the IPTV platform of the interactive network television, and locate the IPTV service failure according to the last authentication failure information. 3. according to the fault location method of the described interactive network television of claim 1, it is characterized in that, described by the operation and maintenance center OMC system inquires the home network management system unit HGU or single family unit SFU to be online, including: The terminal management system inquires that the HGU is not online, and then the OMC system inquires that the HGU is online. 4. the fault location method of the interactive network television according to claim 1, is characterized in that, before described judging that the link between described HGU or described SFU and optical line terminal OLT equipment is reachable, also comprises: Verify that the set-top box is not online by calling the terminal management system, and the terminal management system inquires that the HGU is online; The terminal management system inquires that the port on which the IPTV service is opened on the HGU is normal. 5. the fault location method of the interactive network television according to claim 1, is characterized in that, before described judging that the link between described HGU or described SFU and optical line terminal OLT equipment is reachable, also comprises: Verify that the set-top box is not online by calling the terminal management system, and the terminal management system inquires that the HGU is online; The terminal management system is queried for the abnormality of the port that enables the IPTV service on the HGU, and the link failure between the set-top box and the HGU is located. 6. The method for locating faults of IPTV according to claim 1, wherein the method further comprises: Verify that the set-top box is not online by calling the terminal management system, and the terminal management system inquires that the HGU is online; Querying that the port for opening IPTV on the HGU is normal in the terminal management system; Confirm on the terminal management system that the MAC address of the connected device on the port for opening the IPTV does not match the IP address in the opening state; Locating the set top box does not match the HGU. 7. The fault location method of the interactive IPTV according to claim 1, characterized in that judging that the link between the HGU or the SFU and the optical line terminal OLT device is reachable, then in a plurality of broadband The remote access server BRAS further includes: The authentication failure record of the BRAS by the AAA server is not queried and the IP address obtained by the set-top box is not queried on the BARS according to the MAC address of the set-top box, and the link failure between the set-top box and the BRAS is located. 8. the fault location method of the interactive network television according to claim 1, is characterized in that, described judging that the link between described HGU or described SFU and optical line terminal OLT equipment is reachable, comprises: Determine whether the link between the HGU or the SFU and the OLT is reachable by calling the MAC learning table of the HGU or the SFU on the OLT; It is judged that the link between the HGU or the SFU and the OLT device is reachable. 9. The fault location method of the interactive network television according to claim 1, is characterized in that, after described HGU or described SFU receives optical power to be normal, also comprises: Judging that the link between the HGU or the SFU and the OLT is unreachable by calling the MAC learning table of the HGU or the SFU on the OLT; The fault is located because the IPTV service VLAN is incorrectly configured. 10. A fault location device for interactive network television, wherein the device comprises: The first judging module is used to verify that the set-top box is not online by calling the terminal management system, and the HGU or the SFU is online by the OMC system, and the received optical power of the HGU or the SFU is normal; The second judging module is used for judging that the link between the HGU or the SFU and the OLT device is reachable, then on multiple BRASs, respectively query the AAA server for the authentication failure record of the BRAS according to the MAC address of the set-top box; a first positioning module, configured to query the authentication failure records of the AAA server for all BARS according to the MAC address of the set-top box, and then locate the link failure between the set-top box and the BRAS; The second positioning module is configured to not query the authentication failure record of the BRAS by the AAA server according to the MAC address of the set-top box, and to query the BARS according to the MAC address to find that the set-top box has obtained an IP address. The DHCP system The fault is located according to the MAC address of the set-top box and the DHCP system log. 11. A fault location device for interactive network television, wherein the device comprises: memory for storing programs; The processor is configured to run the program stored in the memory to execute the method for locating the fault of the interactive network television according to any one of claims 1-9. 12. A computer storage medium, wherein computer program instructions are stored on the computer storage medium, and when the computer program instructions are executed by a processor, the interactive program according to any one of claims 1-9 is implemented. Network TV fault location method.

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