CN109919566A - Community member's management method, equipment, storage medium and device - Google Patents
Community member's management method, equipment, storage medium and device Download PDFInfo
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Abstract
The invention discloses a kind of community member's management method, equipment, storage medium and devices, this method comprises: obtaining community's label of multiple default communities, and obtain the target identities label of target user；The target identities label is matched with each community's label respectively, using the default community of successful match as the corresponding target community of the target user, and the target user is distributed into the target community；The target identities state for monitoring the target user obtains when monitoring that the target identities state changes and updates identity state；Judge whether that the target community corresponding to the target user is adjusted according to the update identity state.Based on artificial intelligence, community is matched with user, user is pulled in the community of corresponding demand, realizes the automatic management of community member；The variation of user identity state is monitored, member in real-time update community reduces community member's management cost, improves community member's efficiency of management.
Description
Technical field
The present invention relates to the technical field of intelligent decision more particularly to a kind of community member's management method, equipment, storage Jie
Matter and device.
Background technique
It currently, social application in the market has the function of creation community, such as creation group chat or community, but is all to need
Manually to be managed, and then realize that community member pulls in, rejects and updates, human cost is higher, and manually into
Row operation is easy error, low efficiency.For example, pull in member enter do not meet demand community, eliminate reject at
Member and the member that should be rejected are without rejecting etc. in time.Therefore, how to realize that the automatic management of community member is urgently to be resolved
Technical problem.
Above content is only used to facilitate the understanding of the technical scheme, and is not represented and is recognized that above content is existing skill
Art.
Summary of the invention
The main purpose of the present invention is to provide a kind of community member's management method, equipment, storage medium and devices, it is intended to
The technical issues of solving high community member's management cost in the prior art and low efficiency.
To achieve the above object, the present invention provides a kind of community member's management method, community member's management method packet
Include following steps:
Community's label of multiple default communities is obtained, and obtains the target identities label of target user；
The target identities label is matched with each community's label respectively, using the default community of successful match as institute
The corresponding target community of target user is stated, and the target user is distributed into the target community；
The target identities state for monitoring the target user is obtained when monitoring that the target identities state changes
It takes and updates identity state；
Judge whether that the target community corresponding to the target user is adjusted according to the update identity state.
Preferably, the target identities state of the monitoring target user, when monitoring the target identities state hair
When changing, obtains and updates identity state, comprising:
When the target user is operational staff, target user described in monitoring KPI Key Performance Indicator management application
Target identities state, when monitoring that the target identities state changes, from the KPI Key Performance Indicator management application
Middle acquisition updates identity state；
When the target user is business client, the target identities shape of target user described in customer data library is monitored
State obtains from the customer data library when monitoring that the target identities state changes and updates identity state.
Preferably, when the target user is operational staff, the update identity state includes: on-job, transfer-position
Or it leaves office；
It is described to judge whether that the target community corresponding to the target user carries out according to the update identity state
Adjustment, comprising:
If the update identity state is leaving office or transfer-position, the target user is picked from the target community
It removes；
If the update identity state is on-job, the corresponding target community of the target user is not adjusted.
Preferably, the member of the target community is made of operational staff and business client；
If the update identity state is leaving office or transfer-position, by the target user from the target community
After rejecting, community member's management method further include:
The former post information of the target user is obtained from KPI Key Performance Indicator management application；
The first on-the-job personnel corresponding with the original post information is searched from KPI Key Performance Indicator management application to believe
Breath；
First object on-the-job personnel is chosen from the first on-the-job personnel information according to default selection rule；
The first object on-the-job personnel is added into the target community, described in the first object on-the-job personnel conduct
The new administrator of target community.
Preferably, described that the target society corresponding to the target user is judged whether according to the update identity state
After area is adjusted, community member's management method further include:
When the target user is business client, the user of service satisfaction survey information to the target user is sent
Equipment, so that the target user feeds back the satisfaction information to the target community by the user equipment；
The satisfaction information that the user equipment is sent is received, is judged whether according to the satisfaction information to described
The administrator of target community is adjusted.
Preferably, the satisfaction information for receiving the user equipment and sending, sentences according to the satisfaction information
It is disconnected whether the administrator of the target community to be adjusted, comprising:
Receive the satisfaction information that the user equipment is sent；
If the satisfaction information is satisfaction, the administrator of the target community is not adjusted；
If the satisfaction information be it is dissatisfied, unsatisfied objective management is matched according to the satisfaction information
Member, the object manager is rejected from the target community.
Preferably, the satisfaction information for receiving the user equipment and sending, sentences according to the satisfaction information
Break after whether being adjusted to the administrator of the target community, community member's management method further include:
Receive the demand more new information that the user equipment is sent, according to the demand more new information and each community's label into
Row matching；
Using the default community of successful match as the corresponding more new communities of the target user, and by target user's tune
In the more new communities.
In addition, to achieve the above object, the present invention also proposes a kind of community member's management equipment, community member's management
Equipment includes community member's management that memory, processor and being stored in can be run on the memory and on the processor
The step of program, community member's management program is arranged for carrying out community member's management method as described above.
In addition, to achieve the above object, the present invention also proposes a kind of storage medium, community is stored on the storage medium
Member management program, community member's management program realize community member manager as described above when being executed by processor
The step of method.
In addition, to achieve the above object, the present invention also proposes a kind of community member's managing device, community member's management
Device includes:
Module is obtained, for obtaining community's label of multiple default communities, and obtains the target identities label of target user；
Matching module, for matching the target identities label with each community's label respectively, by successful match
Default community is distributed as the corresponding target community of the target user, and by the target user into the target community；
Monitoring modular, for monitoring the target identities state of the target user, when monitoring the target identities state
When changing, obtains and update identity state；
Judgment module, for judging whether the target corresponding to the target user according to the update identity state
Community is adjusted.
In the present invention, by obtaining community's label of multiple default communities, and the target identities label of target user is obtained,
The target identities label is matched with each community's label respectively, the default community of successful match is used as the target
The corresponding target community in family, and the target user is distributed into the target community is based on artificial intelligence, realize community at
The automatic management of member；The target identities state for monitoring the target user, when monitoring that the target identities state changes
When, it obtains and updates identity state, the target corresponding to the target user is judged whether according to the update identity state
Community is adjusted, member in real-time update community, reduces community member's management cost, improves community member's efficiency of management.
Detailed description of the invention
Fig. 1 is the structural representation of the community member's management equipment for the hardware running environment that the embodiment of the present invention is related to
Figure；
Fig. 2 is the flow diagram of community member's management method first embodiment of the present invention；
Fig. 3 is the flow diagram of community member's management method second embodiment of the present invention；
Fig. 4 is the flow diagram of community member's management method 3rd embodiment of the present invention；
Fig. 5 is the structural block diagram of community member's managing device first embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
Referring to Fig.1, Fig. 1 is the community member's management equipment structure for the hardware running environment that the embodiment of the present invention is related to
Schematic diagram.
As shown in Figure 1, community member's management equipment may include: processor 1001, such as central processing unit
(Central Processing Unit, CPU), communication bus 1002, user interface 1003, network interface 1004, memory
1005.Wherein, communication bus 1002 is for realizing the connection communication between these components.User interface 1003 may include display
Shield (Display), optional user interface 1003 can also include standard wireline interface and wireless interface, for user interface
1003 wireline interface can be USB interface in the present invention.Network interface 1004 optionally may include standard wireline interface,
Wireless interface (such as Wireless Fidelity (WIreless-FIdelity, WI-FI) interface).Memory 1005 can be the random of high speed
Memory (Random Access Memory, RAM) memory is accessed, stable memory (Non-volatile is also possible to
Memory, NVM), such as magnetic disk storage.Memory 1005 optionally can also be the storage independently of aforementioned processor 1001
Device.
It will be understood by those skilled in the art that structure shown in Fig. 1 does not constitute the limit to community member's management equipment
It is fixed, it may include perhaps combining certain components or different component layouts than illustrating more or fewer components.
As shown in Figure 1, as may include that operating system, network are logical in a kind of memory 1005 of computer storage medium
Believe module, Subscriber Interface Module SIM and community member's management program.
In community member's management equipment shown in Fig. 1, network interface 1004 is mainly used for connecting background server, with institute
It states background server and carries out data communication；User interface 1003 is mainly used for connecting user equipment；Community member's management is set
It is standby that the community member's management program stored in memory 1005 is called by processor 1001, and offer of the embodiment of the present invention is provided
Community member's management method.
Based on above-mentioned hardware configuration, the embodiment of community member's management method of the present invention is proposed.
It is the flow diagram of community member's management method first embodiment of the present invention referring to Fig. 2, Fig. 2, proposes the present invention
Community member's management method first embodiment.
In the first embodiment, community member's management method the following steps are included:
Step S10: community's label of multiple default communities is obtained, and obtains the target identities label of target user.
It should be understood that the executing subject of the present embodiment is community member's management equipment, wherein the community member
Management equipment can be the electronic equipments such as PC or server.Different business usually passes through different application programs
(Application, abridge APP) realizes that business demand, the application program include life insurance, commercial affairs expansion (Business
Development, abridge BD) and comprehensive open up.The corresponding type of service of each application program and the scope of business are usually obtained, according to institute
State type of service and the scope of business establish the default community, the default community included: room open up, it is comprehensive open up assistant, channel helps
Hand, sale assistant, insurance business, house after sale with insurance after sale etc..The target user be each application program towards user,
It can be the corresponding operational staff of each business, can also be the business client of each business.User identity label, refers to preceding
When phase carries out the data collection of target user, information are that each user sticks corresponding label according to the demand of user etc., described
User identity label includes: that need to buy life insurance, need to buy house property, comprehensive open up staff or good room sales force etc..The mesh
Identity label is marked, is the label for carrying out analysis acquisition by demand to the target user and condition of assets.Community's mark
Label refer to when establishing community, and the corresponding type of service in each community, the scope of business and business object etc. are marked as the community
Label, community's label include house-purchase, purchase life insurance, contract management, management of registering, comprehensive open up person works and manage and comprehensive open up information
Share etc..
Step S20: the target identities label is matched with each community's label respectively, by the default society of successful match
Area is distributed as the corresponding target community of the target user, and by the target user into the target community.
It will be appreciated that different application programs has corresponding user group, manage for convenience, it usually can be by each APP
Corresponding user is respectively allocated in corresponding default community according to the user identity label, to be matched to for each user
Meet the default community of its demand.Each there is administrator in default community, and the administrator is usually the staff of each business,
Other rank and files being responsible in each default community provide relevant information, answer questions for rank and file.For example, the target identities
Label is that need to buy house property and new house, and the default community has included that room is opened up and opens up assistant with comprehensive, and corresponding community is opened up in the good room
Label is new house, second-hand house and overseas house property etc., it is described it is comprehensive open up the corresponding community's label of assistant be it is comprehensive open up person works' management and
Comprehensive information of opening up is shared etc., and the target identities label is opened up with the good room to corresponding community's label respectively and described comprehensive opens up assistant
Corresponding community's label is matched, and the target identities label opens up corresponding community's tag match success with the good room, then
The good room is opened up as the target community, the target user is distributed into the target community.
Step S30: monitoring the target identities state of the target user, when monitoring that the target identities state becomes
When change, obtains and update identity state.
It should be noted that as target user staff corresponding for each business, the target identities state
Including it is on-job, leave office, registration and transfer-position etc., usually by from KPI Key Performance Indicator (Key Performance Indication,
Abbreviation KPI) the target identities state is obtained in management application, and the target identities state can be monitored, work as monitoring
When changing to the target identities state, the update identity shape is obtained from KPI Key Performance Indicator management application
State.When the target user is the corresponding client of each business, the target identities state include wait purchase house, purchased house, it is to be purchased
Buy life insurance and bought life insurance etc., usually using the demand label in the user identity label of user as initial identity shape
State, when user demand changes, then the target identities state can also change, and the update identity state can be provided from client
Material obtains in library, client identity state when usual user demand changes in customer data library described in meeting synchronized update.For example, institute
State target user be it is comprehensive open up staff, the target identities state be it is on-job, pass through the KPI Key Performance Indicator management application
The target identities state is monitored, when monitor the target user by transfer-position to sell house portion when, from the crucial achievement
Obtaining the update identity state in effect INDEX MANAGEMENT application is transfer-position.
Step S40: the target community corresponding to the target user is judged whether according to the update identity state
It is adjusted.
In the concrete realization, as target user staff corresponding for each business, the update identity state
Including on-job, leaving office and transfer-position etc..If the target update state be registration, the updates identity state be it is on-job, then be not necessarily to
The target community corresponding to the target user is adjusted；If the update identity state is transfer-position or leaves office,
Usually the target user is rejected from the target community.As target user client corresponding for each business, institute
State update identity state include purchased house and bought life insurance etc., if the target identities state be wait purchase house, it is corresponding described
Preferably room is opened up for target community, and the update identity state is when having purchased house, the corresponding default community that purchased house be house after sale, then
The corresponding target community of the target user is opened up by good room and is adjusted to house after sale.
In the present embodiment, by obtaining community's label of multiple default communities, and the target identities mark of target user is obtained
Label, the target identities label are matched with each community's label respectively, using the default community of successful match as the mesh
The corresponding target community of user is marked, and the target user is distributed into the target community, is based on artificial intelligence, realizes society
The automatic management of area member；The target identities state for monitoring the target user, when monitoring that the target identities state occurs
It when variation, obtains and updates identity state, judged whether according to the update identity state corresponding to the target user described
Target community is adjusted, member in real-time update community, reduces community member's management cost, improves community member and manages effect
Rate.
It is the flow diagram of community member's management method second embodiment of the present invention referring to Fig. 3, Fig. 3, is based on above-mentioned Fig. 2
Shown in first embodiment, propose the second embodiment of community member's management method of the present invention.
In a second embodiment, the step S30, comprising:
Step S301: when the target user is operational staff, institute in monitoring KPI Key Performance Indicator management application
The target identities state for stating target user refers to when monitoring that the target identities state changes from the Key Performance
It is obtained in mark management application and updates identity state.
It will be appreciated that if the member in the target community includes the corresponding operational staff of business and business visitor
Family, then using the operational staff as the administrator of the target community, the administrator can be in the target community
Business client service, provide and data and answer the question for the business client in the target community.If the target
It, can be using the personnel of working experience long (such as 2 years or more) as described in when member in community is the operational staff
Administrator, or using the personnel of management position (such as supervisor) as the administrator, other staff are then rank and files.It is described
Target identities state and the update identity state are obtained from KPI Key Performance Indicator management application, can be to the pass
The target identities state of target user described in key performance indicators management application is monitored, if monitoring the target identities shape
When state changes, is obtained from KPI Key Performance Indicator management application and update identity state.For example, the Key Performance refers to
The target identities state of target user described in mark management application is registration, when monitoring that the target identities state becomes by registration
At on-job, then it is on-job that the updates identity state is obtained from KPI Key Performance Indicator management application.
Step S302: when the target user is business client, the mesh of target user described in customer data library is monitored
Identity state is marked, when monitoring that the target identities state changes, is obtained from the customer data library and updates identity
State.
It should be understood that if the member in the target community includes the corresponding operational staff of business and business visitor
Family, then rank and file of the business client as the target community, the demand and essential information of the business client are stored in
In the customer data library, the customer data library carries out continuing to follow up and timely update to the state of each business client, then may be used
The target identities state of target user described in the customer data library is monitored, if monitoring the target identities state hair
When changing, for example, the target identities state be wait purchase house, when the target user has purchased house, then the customer data
The target identities state in library becomes to have purchased house, and it is that the update identity state can be obtained from the customer data library
House-purchase.
In a second embodiment, when the target user be operational staff when, the update identity state include:
Duty, transfer-position or leaving office；
The step S40, comprising:
If the update identity state is leaving office or transfer-position, the target user is picked from the target community
It removes；
If the update identity state is on-job, the corresponding target community of the target user is not adjusted.
It should be noted that when the target user be operational staff when, the update identity state include it is on-job,
Transfer-position or leaving office.If the update identity state is leaving office or transfer-position, it is no longer described for illustrating the target user
The corresponding operational staff of target community then needs to reject the target user from the target community.If the mesh
Mark identity state is registration, and when the target identities state changes, can be changed by registration is on-job, i.e., the described update identity
State be it is on-job, the target user remains the corresponding operational staff of the target community at this time, without adjustment described in
The corresponding target community of target user.
In a second embodiment, the member of the target community is made of operational staff and business client；
If the update identity state is leaving office or transfer-position, by the target user from the target community
After rejecting, further includes:
The former post information of the target user is obtained from KPI Key Performance Indicator management application；
The first on-the-job personnel corresponding with the original post information is searched from KPI Key Performance Indicator management application to believe
Breath；
First object on-the-job personnel is chosen from the first on-the-job personnel information according to default selection rule；
The first object on-the-job personnel is added into the target community, described in the first object on-the-job personnel conduct
The new administrator of target community.
In the concrete realization, the quantity of the administrator in usually each default community is preset value, such as 3.If described
Member in target community is made of operational staff and business client, then the usually operational staff is the mesh
The administrator of community is marked, the business client is the rank and file of the target community.By the target user from the mesh
It marks after being proposed in community, administrator's quantity in the target community has lacked one, then can be by referring to from the Key Performance
The former post information of the target user is obtained in mark management application, each hilllock in the usually described KPI Key Performance Indicator management application
Position is all corresponding with multiple operational staff, and records the length of service and each examination period of each operational staff
Achievement can search the first on-the-job personnel corresponding with the original post information from KPI Key Performance Indicator management application and believe
Breath.The selection of the default selection rule person of being managed can be preset, such as can be from the first on-the-job personnel information
The personnel for choosing the length of service 2 years or more can be from wherein choosing in the more than people of the personnel of 2 years lengths of service or more
The best-run personnel in a upper examination period are as the first object on-the-job personnel.Described in other also settable rules are used as
Default selection rule, the present embodiment are without restriction to this.The first object on-the-job personnel is added to the target community
In, and using the first object on-the-job personnel as the new administrator of the target community, the then management of the target community
Member's quantity restores the preset value again.
In a second embodiment, by obtaining and monitoring the mesh of operational staff from KPI Key Performance Indicator management application
Identity state is marked, the target identities state of business client is obtained and monitored from customer data library, makes it possible to grasp institute in time
State the state change of target user, in time to the target user according to the update identity state after variation to determine whether adjustment
Community member's efficiency of management improves to realize community member's automatic management in corresponding target community.
It is the flow diagram of community member's management method 3rd embodiment of the present invention referring to Fig. 4, Fig. 4, is based on above-mentioned Fig. 3
Shown in second embodiment, propose the 3rd embodiment of community member's management method of the present invention.
In the third embodiment, after the step S40, further includes:
Step S50: it when the target user is business client, sends service satisfaction survey information to the target and uses
The user equipment at family, so that the target user feeds back the satisfaction information to the target community by the user equipment.
It should be understood that in order to improve the service satisfaction of business client satisfaction tune can be carried out to the business client
It looks into, judges whether to be adjusted the administrator in the target community according to investigation result.The user equipment can be intelligence
Can the equipment such as mobile phone, personal computer or tablet computer can be by short message, micro- when the target user is business client
The modes such as letter or mail send the user equipment of service satisfaction survey information to the target user, the service satisfaction
Survey information includes the essential information of each administrator and corresponding satisfaction option, the satisfaction in the target community
Option may include satisfied and be unsatisfied with equal options, so that the target user selects each administrator's by the user equipment
Satisfaction, the target user is by clicking the satisfaction option to which feedback is to each administrator of the target community
Satisfaction, i.e., the described satisfaction information.The service satisfaction survey information may also include to be pushed away in the target community
The various information sent carry out list display, so that the pushed information that the target user selects oneself to be satisfied with by list, i.e. institute
Satisfaction information is stated, according to the pushed information of the satisfaction of feedback, the administrator for carrying out the push of each pushed information is searched, thus root
The satisfaction of each administrator is calculated according to satisfied pushed information quantity.
Step S60: receiving the satisfaction information that the user equipment is sent, and is according to satisfaction information judgement
The no administrator to the target community is adjusted.
It will be appreciated that receiving the satisfaction information that the user equipment is sent, mentioned from the satisfaction information
The satisfaction of each administrator is taken out, the satisfaction of administrator is dissatisfied if it exists, then the administrator can be adjusted,
The administrator can be rejected from the target community, choose a new job from KPI Key Performance Indicator management application
Personnel are added in the target community as new administrator.
In the third embodiment, the step S60, comprising:
Receive the satisfaction information that the user equipment is sent；
If the satisfaction information is satisfaction, the administrator of the target community is not adjusted；
If the satisfaction information be it is dissatisfied, unsatisfied objective management is matched according to the satisfaction information
Member, the object manager is rejected from the target community.
It should be noted that the satisfaction information that the user equipment is sent is received, if the satisfaction information is
It is satisfied, i.e., it is all satisfied to each administrator, then the administrator of the target community is not adjusted.If the target user has chosen at least
One unsatisfied option, then assert the satisfaction information be it is dissatisfied, then the satisfaction information can specifically be divided
Analysis, matches the corresponding object manager of unsatisfied option from the satisfaction information, then can be by the target tube
Reason person rejects from the target community, then chooses one according to default selection rule from KPI Key Performance Indicator management application
New administrator of a new operational staff as the target community.Specifically, if the satisfaction information is discontented
Meaning then obtains the current post information of the target user from KPI Key Performance Indicator management application；From the pass
The second on-the-job personnel information corresponding with the current post information is searched in key performance indicators management application；According to default selection
Rule chooses the second target on-the-job personnel from the second on-the-job personnel information；The second target on-the-job personnel is added to institute
It states in target community, new administrator of the second target on-the-job personnel as the target community.
In the third embodiment, after the step S60, further includes:
Receive the demand more new information that the user equipment is sent, according to the demand more new information and each community's label into
Row matching；
Using the default community of successful match as the corresponding more new communities of the target user, and by target user's tune
In the more new communities.
It in the concrete realization,, can be every default for better services client when the target user is business client
Period sends the user equipment that demand acquires information to business client, so that the target user passes through the user equipment
The demand more new information of oneself is sent, for example, the former demand of the target user is house-purchase, but when not purchasing house also, user
It is just not desired to purchase house, thinks first to buy a life insurance, then user can need to buy life insurance as the demand by the user equipment and update
Information is sent to community member's management equipment.Community member's management equipment is according to the demand more new information and each society
Area's label is matched, for example, the demand more new information is purchase life insurance, default community includes that insurance business room of becoming reconciled is opened up
It include: insurance, life insurance and personal safety danger etc., the then purchase Deng, the corresponding community's label in the default community of the insurance business
Buying life insurance can be successful with community's tag match of the insurance business, using the insurance business as the more new communities, then
The target user is adjusted into the more new communities, then the target user can understand with it most from the more new communities
The relevant consulting of new demand, and related insurance information is seeked advice to administrator in the more new communities.Business visitor can also be obtained
The essential information at family, and the essential information is analyzed, the potential demand of business client is excavated, is business pushes customer
Default community corresponding with the potential demand, business client can apply for addition default community corresponding with the potential demand,
To understand relevant information.The transmittable business datum relevant to the target community of each administrator is described to the target community
Business datum refers to that weekly relevant to various businesses, daily paper, monthly magazine, comprehensive report, channel report or Sales Reports etc. opened up count
According to being sent to periodically or aperiodically in default community accordingly as needed.
In the third embodiment, when the target user is business client, service satisfaction survey information is sent to institute
The user equipment of target user is stated, so that the target user feeds back the satisfaction to the target community by the user equipment
Information is spent, the satisfaction information that the user equipment is sent is received, is judged whether according to the satisfaction information to described
The administrator of target community is adjusted, and administrator unsatisfied for business client is adjusted in time, to improve business
The satisfaction of client also improves community member's automatic management efficiency.
In addition, the embodiment of the present invention also proposes a kind of storage medium, community member's management is stored on the storage medium
Program, community member's management program realize the step of community member's management method as described above when being executed by processor
Suddenly.
In addition, the embodiment of the present invention also proposes a kind of community member's managing device, community member's management referring to Fig. 5
Device includes:
Module 10 is obtained, for obtaining community's label of multiple default communities, and obtains the target identities mark of target user
Label；
Matching module 20, for matching the target identities label with each community's label respectively, by successful match
Default community distribute as the corresponding target community of the target user, and by the target user to the target community
In；
Monitoring modular 30, for monitoring the target identities state of the target user, when monitoring the target identities shape
When state changes, obtains and update identity state；
Judgment module 40, for judging whether the mesh corresponding to the target user according to the update identity state
Mark community is adjusted.
It should be understood that different business usually realizes industry by different application programs (Application, abridge APP)
Business demand, the application program include that life insurance, commercial affairs are expanded (Business Development, abridge BD) and comprehensive opened up.It is logical
The corresponding type of service of each application program and the scope of business are often obtained, is established according to the type of service and the scope of business described pre-
If community, the default community included: room open up, it is comprehensive open up assistant, channel assistant, sale assistant, insurance business, house after sale and
Insurance is after sale etc..The target user be each application program towards user, can be the corresponding operational staff of each business,
It can also be the business client of each business.User identity label, refer to early period carry out target user data collection when, according to
The information such as the demand of user are that each user sticks corresponding label, and the user identity label includes: that need to buy life insurance, need to purchase
Buy house production, comprehensive open up staff or good room sales force etc..The target identities label is by the target user
Demand and condition of assets carry out the label of analysis acquisition.Community's label refers to when establishing community, and each community is corresponding
Type of service, the scope of business and business object etc. be used as community's label, community's label include house-purchase, purchase life insurance,
Contract management, management of registering, it is comprehensive open up person works management share with comprehensive information of opening up.
It will be appreciated that different application programs has corresponding user group, manage for convenience, it usually can be by each APP
Corresponding user is respectively allocated in corresponding default community according to the user identity label, to be matched to for each user
Meet the default community of its demand.Each there is administrator in default community, and the administrator is usually the staff of each business,
Other rank and files being responsible in each default community provide relevant information, answer questions for rank and file.For example, the target identities
Label is that need to buy house property and new house, and the default community has included that room is opened up and opens up assistant with comprehensive, and corresponding community is opened up in the good room
Label is new house, second-hand house and overseas house property etc., it is described it is comprehensive open up the corresponding community's label of assistant be it is comprehensive open up person works' management and
Comprehensive information of opening up is shared etc., and the target identities label is opened up with the good room to corresponding community's label respectively and described comprehensive opens up assistant
Corresponding community's label is matched, and the target identities label opens up corresponding community's tag match success with the good room, then
The good room is opened up as the target community, the target user is distributed into the target community.
It should be noted that as target user staff corresponding for each business, the target identities state
Including it is on-job, leave office, registration and transfer-position etc., usually by from KPI Key Performance Indicator (Key Performance Indication,
Abbreviation KPI) the target identities state is obtained in management application, and the target identities state can be monitored, work as monitoring
When changing to the target identities state, the update identity shape is obtained from KPI Key Performance Indicator management application
State.When the target user is the corresponding client of each business, the target identities state include wait purchase house, purchased house, it is to be purchased
Buy life insurance and bought life insurance etc., usually using the demand label in the user identity label of user as initial identity shape
State, when user demand changes, then the target identities state can also change, and the update identity state can be provided from client
Material obtains in library, client identity state when usual user demand changes in customer data library described in meeting synchronized update.For example, institute
State target user be it is comprehensive open up staff, the target identities state be it is on-job, pass through the KPI Key Performance Indicator management application
The target identities state is monitored, when monitor the target user by transfer-position to sell house portion when, from the crucial achievement
Obtaining the update identity state in effect INDEX MANAGEMENT application is transfer-position.
In the concrete realization, as target user staff corresponding for each business, the update identity state
Including on-job, leaving office and transfer-position etc..If the target update state be registration, the updates identity state be it is on-job, then be not necessarily to
The target community corresponding to the target user is adjusted；If the update identity state is transfer-position or leaves office,
Usually the target user is rejected from the target community.As target user client corresponding for each business, institute
State update identity state include purchased house and bought life insurance etc., if the target identities state be wait purchase house, it is corresponding described
Preferably room is opened up for target community, and the update identity state is when having purchased house, the corresponding default community that purchased house be house after sale, then
The corresponding target community of the target user is opened up by good room and is adjusted to house after sale.
In the present embodiment, by obtaining community's label of multiple default communities, and the target identities mark of target user is obtained
Label, the target identities label are matched with each community's label respectively, using the default community of successful match as the mesh
The corresponding target community of user is marked, and the target user is distributed into the target community, is based on artificial intelligence, realizes society
The automatic management of area member；The target identities state for monitoring the target user, when monitoring that the target identities state occurs
It when variation, obtains and updates identity state, judged whether according to the update identity state corresponding to the target user described
Target community is adjusted, member in real-time update community, reduces community member's management cost, improves community member and manages effect
Rate.
In one embodiment, the monitoring modular 30 is also used to the monitoring when the target user is operational staff
The target identities state of target user described in KPI Key Performance Indicator management application, when monitoring that the target identities state occurs
When variation, is obtained from KPI Key Performance Indicator management application and update identity state；
The monitoring modular 30 is also used to monitor described in customer data library when the target user is business client
The target identities state of target user, when monitoring that the target identities state changes, from the customer data library
It obtains and updates identity state.
In one embodiment, when the target user be operational staff when, the update identity state include:
Duty, transfer-position or leaving office；
Community member's managing device further include:
Module is rejected, if being leaving office or when transfer-position for the updates identity state, by the target user from described
It is rejected in target community；
Module is adjusted, if be on-job for the update identity state, it is corresponding described not adjust the target user
Target community.
In one embodiment, the member of the target community is made of operational staff and business client；
The acquisition module 10 is also used to obtain the original of the target user from KPI Key Performance Indicator management application
Post information；
Community member's managing device further include:
Searching module, for being searched from KPI Key Performance Indicator management application and the original post information corresponding the
One on-the-job personnel's information；
Module is chosen, it is on-job for choosing first object from the first on-the-job personnel information according to default selection rule
Personnel；
Adding module, for adding the first object on-the-job personnel into the target community, the first object exists
New administrator of the duty personnel as the target community.
In one embodiment, community member's managing device further include:
Sending module, for sending service satisfaction survey information to described when the target user is business client
The user equipment of target user, so that the target user feeds back the satisfaction to the target community by the user equipment
Information；
The judgment module 40 is also used to receive the satisfaction information that the user equipment is sent, according to described full
Meaning degree information judges whether that the administrator to the target community is adjusted.
In one embodiment, community member's managing device further include:
Receiving module, the satisfaction information sent for receiving the user equipment；
The adjustment module does not adjust the management of the target community if being also used to the satisfaction information as satisfaction
Member；
The adjustment module, if be also used to the satisfaction information be it is dissatisfied, according to the satisfaction information match
Unsatisfied object manager out rejects the object manager from the target community.
In one embodiment, the receiving module is also used to receive the demand more new information that the user equipment is sent, root
It is matched according to the demand more new information with each community's label；
The adjustment module is also used to using the default community of successful match as the corresponding update society of the target user
Area, and the target user is adjusted into the more new communities.
The other embodiments or specific implementation of community member's managing device of the present invention can refer to above-mentioned each method
Embodiment, details are not described herein again.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the system that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or system institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or system.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.If listing equipment for drying
Unit claim in, several in these devices, which can be, to be embodied by the same item of hardware.Word first,
Second and the use of third etc. do not indicate any sequence, can be mark by these word explanations.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in a storage medium
(such as read-only memory mirror image (Read Only Memory image, ROM)/random access memory (Random Access
Memory, RAM), magnetic disk, CD) in, including some instructions are used so that terminal device (can be mobile phone, computer,
Server, air conditioner or network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of community member's management method, which is characterized in that community member's management method the following steps are included:
Community's label of multiple default communities is obtained, and obtains the target identities label of target user；
The target identities label is matched with each community's label respectively, using the default community of successful match as the mesh
The corresponding target community of user is marked, and the target user is distributed into the target community；
The target identities state for monitoring the target user obtains more when monitoring that the target identities state changes
New identity state；
Judge whether that the target community corresponding to the target user is adjusted according to the update identity state.
2. community member's management method as described in claim 1, which is characterized in that the target of the monitoring target user
Identity state obtains when monitoring that the target identities state changes and updates identity state, comprising:
When the target user is operational staff, the mesh of target user described in monitoring KPI Key Performance Indicator management application
Identity state is marked, when monitoring that the target identities state changes, is obtained from KPI Key Performance Indicator management application
It takes and updates identity state；
When the target user is business client, the target identities state of target user described in customer data library is monitored, when
When monitoring that the target identities state changes, is obtained from the customer data library and update identity state.
3. community member's management method as claimed in claim 2, which is characterized in that when the target user is vocational work people
When member, the update identity state includes: on-job, transfer-position or leaving office；
It is described to judge whether that the target community corresponding to the target user is adjusted according to the update identity state,
Include:
If the update identity state is leaving office or transfer-position, the target user is rejected from the target community；
If the update identity state is on-job, the corresponding target community of the target user is not adjusted.
4. community member's management method as claimed in claim 3, which is characterized in that the member of the target community is by business work
Make personnel and business client composition；
If the update identity state is leaving office or transfer-position, the target user is rejected from the target community
Later, community member's management method further include:
The former post information of the target user is obtained from KPI Key Performance Indicator management application；
The first on-the-job personnel information corresponding with the original post information is searched from KPI Key Performance Indicator management application；
First object on-the-job personnel is chosen from the first on-the-job personnel information according to default selection rule；
The first object on-the-job personnel is added into the target community, the first object on-the-job personnel is as the target
The new administrator of community.
5. community member's management method as claimed in claim 2, which is characterized in that described to be sentenced according to the update identity state
Disconnected after whether the target community corresponding to the target user is adjusted, community member's management method is also wrapped
It includes:
When the target user is business client, the user for sending service satisfaction survey information to the target user is set
It is standby, so that the target user feeds back the satisfaction information to the target community by the user equipment；
The satisfaction information that the user equipment is sent is received, is judged whether according to the satisfaction information to the target
The administrator of community is adjusted.
6. community member's management method as claimed in claim 5, which is characterized in that described to receive what the user equipment was sent
The satisfaction information judges whether that the administrator to the target community is adjusted according to the satisfaction information, comprising:
Receive the satisfaction information that the user equipment is sent；
If the satisfaction information is satisfaction, the administrator of the target community is not adjusted；
If the satisfaction information be it is dissatisfied, unsatisfied object manager is matched according to the satisfaction information, will
The object manager rejects from the target community.
7. community member's management method as claimed in claim 5, which is characterized in that described to receive what the user equipment was sent
The satisfaction information, after judging whether that the administrator to the target community is adjusted according to the satisfaction information,
Community member's management method further include:
The demand more new information that the user equipment is sent is received, according to the demand more new information and the progress of each community's label
Match；
Using the default community of successful match as the corresponding more new communities of the target user, and by the target user adjust to
In the more new communities.
8. a kind of community member's management equipment, which is characterized in that community member's management equipment includes: memory, processor
And it is stored in the community member's management program that can be run on the memory and on the processor, community member's management
The step of community member's management method as described in any one of claims 1 to 7 is realized when program is executed by the processor.
9. a kind of storage medium, which is characterized in that be stored with community member's management program on the storage medium, the community at
Member's management program realizes the step of community member's management method as described in any one of claims 1 to 7 when being executed by processor
Suddenly.
10. a kind of community member's managing device, which is characterized in that community member's managing device includes:
Module is obtained, for obtaining community's label of multiple default communities, and obtains the target identities label of target user；
Matching module, for matching the target identities label with each community's label respectively, by the default of successful match
Community is distributed as the corresponding target community of the target user, and by the target user into the target community；
Monitoring modular, for monitoring the target identities state of the target user, when monitoring that the target identities state occurs
When variation, obtains and update identity state；
Judgment module, for judging whether the target community corresponding to the target user according to the update identity state
It is adjusted.
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