CN109409909A - Conciliation information sending method, device, medium and computer equipment - Google Patents
Conciliation information sending method, device, medium and computer equipment Download PDFInfo
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Abstract
The present invention provides a kind of conciliation information sending method, device, computer storage medium and computer equipments；This method comprises: receiving from the complaint request for teaching the person of seeking, the complaint request includes complaint evidence；The proof validation request comprising the complaint evidence is sent to evidence auditor；The feedback information from the evidence auditor is received, the feedback information includes the verification result that the evidence auditor carries out verifying acquisition to the complaint evidence；Conciliation information is sent to the guidance person of seeking according to the verification result.Technical solution evidence auditor only needs to carry out preliminary audit survey to the complaint evidence for teaching the person of seeking to submit to determine verification result through the invention, conciliation information is determined according to verification result by guidance platform later, mitigate the pressure that evidence auditor handles complaint request, effectively improves the treatment effeciency of complaint request.
Description
Technical field
The present invention relates to computer fields, specifically, the present invention relates to a kind of conciliation information sending methods, device, Jie
Matter and computer equipment.
Background technique
Usually during guidance, service provider and guidance consumer can cause to strive because the expectation of both sides is inconsistent
View occurs, and complaint channel can be provided for service consumer to solve the complaint request of service consumer by teaching platform also.
However at present in the interim or short-term application scenarios for teaching course, in the guidance that service provider is capable of providing
Hold more diversified, detailed-oriented, and teach service duration usually shorter much than traditional guidance service, service provider with
Service consumer determines that diversification is also presented in the clearing form of guidance expense, since the above feature causes interim or short-term auxiliary
The inconsistent situation of expectation for leading service provider and service consumer both sides in the application scenarios of course can be more common, service consumption
Direction teaches the frequency of platform request complaint also higher than traditional, and has in traditional services and asked using contact staff to handle complaint
It asks, however this processing mode is not efficient.
Therefore how to improve the treatment effeciency of complaint request is urgent problem.
Summary of the invention
The present invention in view of the shortcomings of the prior art, provides a kind of conciliation information sending method, device, medium and computer
Equipment, technical solution, evidence auditor only need to carry out the complaint evidence for teaching the person of seeking to submit tentatively to examine through the invention
Core determines verification result, and conciliation information is determined according to verification result by guidance platform later, mitigates evidence auditor processing
The pressure of request is appealed, the treatment effeciency of complaint request is improved.
The embodiment of the present invention provides a kind of conciliation information sending method according to first aspect, comprising:
It receives from the complaint request for teaching the person of seeking, the complaint request includes complaint evidence；
The proof validation request comprising the complaint evidence is sent to evidence auditor；
The feedback information from the evidence auditor is received, the feedback information includes the evidence auditor to described
Complaint evidence carries out the verification result of verifying acquisition；
Conciliation information is sent to the guidance person of seeking according to the verification result.
It is further, described that conciliation information is sent to the guidance person of seeking according to the verification result, comprising:
Complaint determined type is obtained from the verification result；
Determine punishment behavior corresponding with the complaint determined type；
Conciliation information is sent to the guidance person of seeking according to the punishment behavior.
It further, further include discipline rating information corresponding with the complaint determined type in the verification result；
Determination punishment behavior corresponding with the complaint determined type, comprising:
Determine several punishment behaviors corresponding with the complaint determined type；
Punishment behavior corresponding with the discipline rating information is determined from several described punishment behaviors.
Further, further includes:
Determine guidance supplier corresponding with the complaint request；
It obtains in preset time section and is recorded with the guidance person of seeking and the corresponding complaint of the guidance supplier
Information；
Information, which is recorded, according to the complaint determines that behavior corresponding with the punishment behavior executes opportunity；
It is described that conciliation information is sent to the guidance person of seeking according to the punishment behavior, comprising:
Opportunity is executed to the guidance person of seeking transmission conciliation information according to the punishment behavior and corresponding behavior.
Further, the behavior execution opportunity includes: to be immediately performed the punishment behavior, or, record violation number；
It is described that opportunity is executed to the guidance person of seeking transmission conciliation letter according to the punishment behavior and corresponding behavior
Breath, comprising:
If it is to be immediately performed the punishment behavior that the behavior, which executes opportunity, the place is executed to the guidance supplier
Penalize behavior；
If it is record violation number that the behavior, which executes opportunity, it is determined that with the guidance supplier and the triggering side
Formula is all corresponding to have added up violation number；
The violation number that added up is added one, generates currently accumulative violation number；
Judge whether the currently accumulative violation number meets preset times threshold value；
If it is satisfied, then executing the punishment behavior to the guidance supplier, the currently accumulative violation number is set
Zero；
If conditions are not met, then record currently adds up violation number.
Further, described to receive after the complaint request for teaching the person of seeking, described send to evidence auditor is wrapped
Before proof validation request containing the complaint evidence, further includes:
Judge whether the complaint request further includes the complaint type for teaching the person's of seeking selection；
If there is the complaint type including the guidance person of the seeking selection, and when the complaint type is preset kind, then obtain
Take the learning ability attribute for teaching the person of seeking and the corresponding hierarchical level for teaching course of the complaint request；
The learning ability attribute is matched with the hierarchical level for teaching course；
It is determined as the compensation way that the guidance person of seeking provides according to matching result；
Compensation conciliation information is sent to the guidance person of seeking according to the compensation way.
Further, described to receive from the complaint request for teaching the person of seeking, include: later
Determine guidance supplier corresponding with the complaint request；
Complaint contention opinion acquisition request is sent to the guidance supplier；
It receives from the contention evidence for teaching supplier；
It is described to send the proof validation request comprising the complaint evidence to evidence auditor, comprising:
The proof validation request comprising the contention evidence and the complaint evidence is sent to evidence auditor；
The feedback information of the reception from the evidence auditor, the feedback information includes the evidence auditor couple
The complaint evidence carries out the verification result of verifying acquisition, comprising:
The feedback information from the evidence auditor is received, the feedback information includes the evidence auditor to described
Contention evidence and the complaint evidence carry out the verification result of verifying acquisition.
The embodiment of the present invention provides a kind of conciliation information sending device according to second aspect, comprising:
Request receiving module is appealed, for receiving from the complaint request for teaching the person of seeking, the complaint request includes Shen
Tell evidence；
Checking request sending module, for sending the proof validation request comprising the complaint evidence to evidence auditor；
Feedback information receiving module, for receiving the feedback information from the evidence auditor, the feedback information packet
Include the verification result that the evidence auditor carries out verifying acquisition to the complaint evidence；
Conciliation information sending module, for sending conciliation information to the guidance person of seeking according to the verification result.
The embodiment of the present invention provides a kind of computer readable storage medium according to the third aspect, is stored thereon with computer
Program, the program realize above-mentioned conciliation information sending method when being executed by processor.
The embodiment of the present invention provides a kind of computer equipment according to fourth aspect, and the computer equipment includes:
One or more processors；
Storage device, for storing one or more programs；
When one or more of programs are executed by one or more of processors, so that one or more of processing
Device realizes above-mentioned conciliation information sending method.
In embodiments of the present invention, by receiving from teaching the complaint for the person of seeking to request, the complaint request includes Shen
Tell evidence；The proof validation request comprising the complaint evidence is sent to evidence auditor；It receives and comes from the evidence auditor
Feedback information, the feedback information, which includes the evidence auditor, carries out the verifying knot of verifying acquisition to the complaint evidence
Fruit；Conciliation information is sent to the guidance person of seeking according to the verification result, so that evidence auditor only needs to seek guidance
The complaint evidence that the person of asking submits carries out preliminary audit survey and determines verification result, is determined later by guidance platform according to verification result
Conciliation information mitigates the pressure that evidence auditor handles complaint request, improves the treatment effeciency of complaint request.
The additional aspect of the present invention and advantage will be set forth in part in the description, these will become from the following description
Obviously, or practice through the invention is recognized.
Detailed description of the invention
Above-mentioned and/or additional aspect and advantage of the invention will become from the following description of the accompanying drawings of embodiments
Obviously and it is readily appreciated that, in which:
Fig. 1 is the conciliation information sending method flow diagram of one embodiment of the invention；
Fig. 2 is the structural schematic diagram of the conciliation information sending device of one embodiment of the invention；
Fig. 3 is the structural schematic diagram of the computer equipment of an embodiment of the present invention.
Specific embodiment
The embodiment of the present invention is described below in detail, examples of the embodiments are shown in the accompanying drawings, wherein from beginning to end
Same or similar label indicates same or similar element or element with the same or similar functions.Below with reference to attached
The embodiment of figure description is exemplary, and for explaining only the invention, and is not construed as limiting the claims.
Those skilled in the art of the present technique are appreciated that unless expressly stated, singular " one " used herein, " one
It is a ", " described " and "the" may also comprise plural form, " first " used herein, " second " are only used for distinguishing same technology special
Sign, is not limited the sequence of the technical characteristic and quantity etc..It is to be further understood that in specification of the invention
The wording " comprising " used refers to that there are the feature, integer, step, operation, element and/or component, but it is not excluded that depositing
Or add other one or more features, integer, step, operation, element, component and/or their group.
Those skilled in the art of the present technique are appreciated that unless otherwise defined, all terms used herein (including technology art
Language and scientific term), there is meaning identical with the general understanding of those of ordinary skill in fields of the present invention.Should also
Understand, those terms such as defined in the general dictionary, it should be understood that have in the context of the prior art
The consistent meaning of meaning, and unless idealization or meaning too formal otherwise will not be used by specific definitions as here
To explain.
The embodiment of the invention provides a kind of conciliation information sending method, stood below at the angle for teaching service platform server
Degree, describes to a specific embodiment of the invention in detail in conjunction with attached drawing.As shown in Figure 1, tune provided in an embodiment of the present invention
Solve method for sending information the following steps are included:
S110: it receives from the complaint request for teaching the person of seeking, the complaint request includes complaint evidence；
In the present embodiment, terminating to teach in the predetermined complaint time interval after servicing, if teaching the person of seeking to auxiliary
The guidance service of the person of leading supplier is dissatisfied, can initiate complaint to guidance platform by the complaint function of teaching platform to provide and ask
It asks.The predetermined complaint time interval is preset by developer, time span can be in three days, in a week or
Indefinite duration etc..
When the person of seeking being taught to send complaint request by the complaint function of teaching platform to provide, need to upload complaint evidence,
The type of complaint evidence includes audio file, video file, picture and verbal description etc., for example teaches and provide during teaching
The audio of person, video, chat screenshot, or the complaint reason etc. by the guidance person of seeking oneself editor.
S120: the proof validation request comprising the complaint evidence is sent to evidence auditor；
In the present embodiment, it after teaching platform to receive the complaint request of the guidance side of seeking, is requested in response to complaint, by Shen
It appeals the complaint evidence in asking to cover in proof validation request, is sent to evidence auditor.
S130: the feedback information from the evidence auditor is received, the feedback information includes the evidence auditor
The verification result of verifying acquisition is carried out to the complaint evidence；
In the present embodiment, after evidence auditor receives the proof validation request for teaching platform to send, complaint is demonstrate,proved
According to authenticity verified, confirmation teach the person of seeking appeal request in it is reflected the case where it is whether true, then by true journey
Degree feeds back to guidance platform as verification result.
S140: conciliation information is sent to the guidance person of seeking according to the verification result.
In the present embodiment, the verification result is the auxiliary information for teaching platform to determine conciliation information, teaches platform root
Conciliation information is determined according to the verification result to complaint evidence of evidence auditor feedback, and conciliation information is sent to guidance and is sought
The person of asking.
In the present embodiment, first preliminary audit survey is carried out to the complaint evidence for teaching the person of seeking to submit by evidence auditor to determine
Verification result determines conciliation information according to verification result by guidance platform again later, mitigates evidence auditor and handles complaint
The pressure of request improves the treatment effeciency of complaint request.
In a preferred embodiment, it S110: receives after the complaint request for teaching the person of seeking, S120: to evidence
Auditor sends before the proof validation request comprising the complaint evidence, further includes:
S410: judge whether the complaint request further includes the complaint type for teaching the person's of seeking selection；
In the present embodiment, in order to further mitigate the pressure that evidence auditor handles complaint request, guidance, which is taught, to be sought
Person selects the complaint type coincideing with own situation when sending complaint request, from pre-set multiple complaint types.In advance
The purpose that complaint type is arranged is to obtain the complaint demand for teaching the person of seeking, and pre-set complaint type includes several normal
See complaint type, such as teach the guidance content that the attitude of supplier is poor, supplier is taught to provide is wrong, guidance content not
With etc..
S420: if having the complaint type including the guidance person of the seeking selection, and when the complaint type is preset kind,
Then obtain the learning ability attribute for teaching the person of seeking and the corresponding hierarchical level for teaching course of the complaint request；
S430: the learning ability attribute is matched with the hierarchical level for teaching course；
S440: the compensation way that the guidance person of seeking provides is determined as according to matching result；
S450: compensation conciliation information is sent to the guidance person of seeking according to the compensation way.
It in the present embodiment, can be by the complaint type packet of selection if the person of seeking is taught to select complaint type
It is contained in complaint request, is sent to guidance platform.Teach platform receive complaint request after, first judge complaint request whether further include
The complaint type for teaching the person's of seeking selection.If the complaint type for including in complaint request is to teach the service state of supplier
Degree is poor, teaches the guidance content of supplier's offer wrong etc., since situations of these complaint types are usually relatively complex, thus
Complaint evidence in complaint request is first sent to by evidence auditor by guidance platform, is first audited by evidence auditor.Such as
The type that fruit includes is guidance content mismatch, it is usually because teaching platform is the guidance supplier for teaching the person of seeking to provide,
Or the hierarchical level of the Video Document of supplier's setting and the learning ability attribute of the guidance person of seeking is taught to mismatch, such as auxiliary
The hierarchical level for leading the guidance content of supplier's offer is Junior Mathematics, and teaching the learning ability attribute for the person of seeking is university's number
In the case where, the guidance content for teaching the person of seeking to provide does not teach supplier to want, and due to teaching service to open
Begin, then teaches the person of seeking just to want complaint.
If the learning ability attribute is matched with the hierarchical level for teaching course, it is determined that compensation way is of no help
It repays, and sends prompt information to the guidance person of seeking.
If the learning ability attribute and the hierarchical level for teaching course mismatch, it is determined that compensation way is to move back
Guidance service fee also corresponding with complaint request；And service fee will be taught to be returned to the corresponding gathering account of the guidance person of seeking
Family.
In one embodiment, conciliation information, packet S140: are sent to the guidance person of seeking according to the verification result
It includes:
S141: complaint determined type is obtained from the verification result；
In the present embodiment, when in complaint request not comprising complaint type, platform is taught to be sent to evidence is appealed
Evidence auditor is judged that the person of seeking is taught currently to appeal complaint type belonging to request by evidence auditor.It is also possible to work as
The complaint type that situation is usually relatively complex is contained in the proof validation request for teaching platform to send, such as teaches the clothes of supplier
When attitude of being engaged in difference or the wrong guidance content for teaching supplier to provide, need to audit complaint evidence by evidence auditor,
And verify the complaint whether practical complaint type corresponding to the complaint evidence for teaching the person of seeking to submit selects with the guidance person of seeking
Type is corresponding.If after evidence auditor is to complaint proof validation, determining that the person of seeking is taught to appeal the case where request is reflected category
It is real, that is to say, that teaching supplier really in teaching service process, presence service poor manner, and/or guidance quality are bad
The case where, this is the behavior for belonging to violation, then evidence auditor can include the verifying of complaint determined type to teaching platform to send
As a result.If after evidence auditor is to complaint proof validation, determining that teaching the person of seeking to appeal requests the case where reflected not true,
It then can be to the verification result for appealing lack of evidence for teaching platform to send the guidance person of seeking.
Specifically, the complaint determined type includes service state degree type, mass type and attitude quality is taught to share type.
S142: punishment behavior corresponding with the complaint determined type is determined；
It in one embodiment, further include discipline rating letter corresponding with the complaint determined type in the verification result
Breath；
S142: punishment behavior corresponding with the complaint determined type is determined, comprising the following steps:
S1421: several punishment behaviors corresponding with the complaint determined type are determined；
S1422: punishment behavior corresponding with the discipline rating information is determined from several described punishment behaviors.
S143: conciliation information is sent to the guidance person of seeking according to the punishment behavior.
Specifically, if the complaint determined type is service state degree type, it is determined that corresponding with the complaint determined type
Punishment behavior is to return part to teach expense, reduce reputation value and title, returns part and teaches the corresponding discipline rating letter of expense
Breath is attitude violation level-one, and reducing the corresponding discipline rating information of reputation value is attitude violation second level, corresponding violation of title etc.
Grade information is attitude violation three-level.
If the complaint determined type is to teach mass type, it is determined that punishment behavior corresponding with the complaint determined type
It is to return part to teach expense and reduce guidance ability value, returns part and the corresponding discipline rating information of expense is taught to disobey for quality
Level-one is advised, reducing and teaching the corresponding discipline rating information of ability value is quality violation second level.
If the complaint determined type is that attitude quality shares type, corresponding discipline rating information is shared violation one
Grade, shared violation second level and shared violation three-level, wherein the shared corresponding punishment behavior of violation level-one is to return part to teach expense
With the shared corresponding punishment behavior of violation second level is to reduce to teach ability value, and the shared corresponding punishment behavior of violation three-level is button
Noise abatement reputation value.
In the present embodiment, it teaches platform and determines corresponding punishment behavior according to the discipline rating of supplier is taught, disobey
Rule higher grade, then the dynamics of punishment behavior accordingly can be stronger.
More specifically, teaching each user on platform includes that supplier and the guidance person of seeking is taught to have corresponding reputation
Value, each guidance supplier have corresponding guidance ability value.
After teaching service, teaches platform that can send to the guidance person of seeking and teach service evaluation request, it specifically can be with
To teach the person of seeking to show an evaluation interface, teach the person of seeking can be on evaluation interface to the attitude for teaching supplier
(corresponding to reputation value) teaches ability (correspond to and teach ability value) to be evaluated, and evaluation score is higher, and corresponding value can be got over
Height, teaches the person of seeking to complete after teaching service evaluation, evaluation information is sent to guidance platform, teaches platform according to receiving
Evaluation information teaches the corresponding reputation value of supplier, guidance ability value to update.The guidance person of seeking energy before the service of guidance starts
Enough see and teach the corresponding reputation value of supplier and teach ability value, therefore the numerical value height of reputation value and guidance ability value can shadow
Ring the probability for teaching supplier that the person of seeking is taught to select.
In one embodiment, before sending conciliation information to the guidance person of seeking, the conciliation information sending method is also
Include:
S210: guidance supplier corresponding with the complaint request is determined；
S220: obtaining in preset time section and the guidance person of seeking and the corresponding complaint of the guidance supplier
Record information；
Wherein, it teaches the corresponding complaint record of the person of seeking to refer to the record of its complaint, and teaches the corresponding complaint of supplier
Record refers to its record appealed.Preset time section can be one month, 15 days or a week etc..
S230: information is recorded according to the complaint and determines that behavior corresponding with the punishment behavior executes opportunity；
In the present embodiment, corresponding behavior is set for punishment behavior and executes opportunity, behavior executes opportunity according to described auxiliary
It leads the person of seeking and the guidance supplier corresponding complaint in preset time section and records information to determine.
Correspondingly, conciliation information S143: is sent to the guidance person of seeking according to the punishment behavior, comprising:
S1431: opportunity is executed to the guidance person of seeking transmission conciliation according to the punishment behavior and corresponding behavior
Information.
Specifically, the behavior execution opportunity includes: to be immediately performed the punishment behavior, or, record violation number.
In one embodiment, described to determine that behavior corresponding with the punishment behavior is held according to complaint record information
Row opportunity, comprising:
If teaching the corresponding complaint number of the person of seeking to be higher than the first preset times threshold value in preset time section, and described
The corresponding complaint number of supplier is taught to be lower than the second preset times threshold value, it is determined that behavior corresponding with the punishment behavior is held
Row opportunity is record violation number；It is on the contrary, it is determined that behavior corresponding with the punishment behavior executes opportunity to be immediately performed.
In the present embodiment, it is contemplated that there is the case where teaching the person's of seeking malice to appeal in practical application, and mentioned when teaching
Usually be not in violation situation when donor normally provides counseling services, or few violation situation only occurred, thus when auxiliary
When leading suspicion of the person of seeking in the presence of malice complaint, the interests that supplier is taught in protection are paid the utmost attention to.It is pre- especially by setting first
If frequency threshold value, for judging the suspicion for teaching the person of seeking with the presence or absence of malice complaint, the second preset times threshold value is set, is used to
Judgement teaches supplier normally to provide counseling services.
For example, the first preset times threshold value is 10 in nearest one month, the second preset times threshold value is 2, and guidance is sought
Person has appealed 10 times altogether, and supplier is taught to be appealed 1 time, it is determined that behavior corresponding with the punishment behavior executes opportunity
To record violation number.
In an optional embodiment, if the corresponding complaint number of the person of seeking is taught to be not higher than in preset time section
First preset times threshold value, and the corresponding complaint number of the guidance supplier is lower than the second preset times threshold value, then judgement is pre-
If teaching whether the corresponding complaint frequency of failure proportion in its all complaint number of the person of seeking is higher than the in time interval
One preset ratio threshold value；If being higher than the first preset ratio threshold value, it is determined that behavior corresponding with the punishment behavior executes
Opportunity is record violation number；It is on the contrary, it is determined that behavior corresponding with the punishment behavior executes opportunity to be immediately performed.
In the present embodiment, consideration is the case where another kind present in practical application teaches the person's of seeking malice to appeal,
The number of the person's of seeking complaint is taught to be not above the first preset times threshold value, however when the guidance person of seeking is in predetermined time section
Interior, complaint frequency of failure proportion in its all complaint number is excessively high, then there is also malice complaints by the guidance person of seeking
Suspicion.Especially by the first preset ratio threshold value of setting, for judging the suspicion for teaching the person of seeking with the presence or absence of malice complaint.
S1431: opportunity is executed to the guidance person of seeking transmission conciliation according to the punishment behavior and corresponding behavior
Information, comprising:
S310: if it is to be immediately performed the punishment behavior that the behavior, which executes opportunity, the guidance supplier is executed
The punishment behavior；
S3201: if it is record violation number that the behavior, which executes opportunity, it is determined that with the guidance supplier and described
Triggering mode is all corresponding to have added up violation number；
S3202: the violation number that added up is added one, generates currently accumulative violation number；
S3203: judge whether the currently accumulative violation number meets preset times threshold value；
S3204: if it is satisfied, then the punishment behavior is executed to the guidance supplier, by the current accumulative violation
Number zero setting；
S3205: if conditions are not met, then record currently adds up violation number.
In one embodiment, it S110: receives from the complaint request for teaching the person of seeking, includes: later
S101: guidance supplier corresponding with the complaint request is determined；
S102: complaint contention opinion acquisition request is sent to the guidance supplier；
S103: it receives from the contention evidence for teaching supplier；
S120: the proof validation request comprising the complaint evidence is sent to evidence auditor, comprising:
S201: the proof validation request comprising the contention evidence and the complaint evidence is sent to evidence auditor；
S130: the feedback information from the evidence auditor is received, the feedback information includes the evidence auditor
The verification result of verifying acquisition is carried out to the complaint evidence, comprising:
S301: the feedback information from the evidence auditor is received, the feedback information includes the evidence auditor
The verification result of verifying acquisition is carried out to the contention evidence and the complaint evidence.
In the present embodiment, it when service platform receives complaint request, needs to request corresponding guidance supplier to complaint
Complaint contention opinion acquisition request is sent, to obtain the contention evidence for teaching supplier, is conducive to that platform or evidence is taught to examine
Core person judges the situation that meets of the complaint evidence and actual conditions of teaching the person of seeking to submit.And to teach supplier to provide
The chance of contention is also humanized.
Technical solution for a better understanding of the present invention, the present invention also provides a kind of conciliation information sending device, such as Fig. 2
It is shown, it comprises the following modules:
Request receiving module 110 is appealed, for receiving from the complaint request for teaching the person of seeking, the complaint request includes
Appeal evidence；
Checking request sending module 120 is asked for sending the proof validation comprising the complaint evidence to evidence auditor
It asks；
Feedback information receiving module 130, for receiving the feedback information from the evidence auditor, the feedback information
The verification result of verifying acquisition is carried out to the complaint evidence including the evidence auditor；
Conciliation information sending module 140, for sending conciliation information to the guidance person of seeking according to the verification result.
Specifically, the conciliation information sending module 140, comprising:
Determined type obtains submodule 141, for obtaining complaint determined type from the verification result；
Punishment behavior determines submodule 142, for determining punishment behavior corresponding with the complaint determined type；
It specifically, further include discipline rating information corresponding with the complaint determined type in the verification result；
Punishment behavior determines submodule 142, comprising:
Several behavior determination units 1421, for determining several punishment behaviors corresponding with the complaint determined type；
Punishment behavior determination unit 1422, for the determining and discipline rating information from several described punishment behaviors
Corresponding punishment behavior.
Conciliation information sending submodule 143 reconciles letter for sending according to the punishment behavior to the guidance person of seeking
Breath.
In one embodiment, the conciliation information sending device, further includes:
First supplier's determining module 210, for determining guidance supplier corresponding with the complaint request；
Complaint record obtain module 220, for obtain in preset time section with the guidance person of seeking and the guidance
The corresponding complaint of supplier records information；
Opportunity determining module 230 determines behavior corresponding with the punishment behavior for recording information according to the complaint
Execution opportunity；
Conciliation information sending submodule 143, comprising:
Conciliation information transmission unit 1431, for executing opportunity to institute according to the punishment behavior and corresponding behavior
It states the guidance person of seeking and sends conciliation information.
In one embodiment, the behavior execution opportunity includes: to be immediately performed the punishment behavior, or, record is in violation of rules and regulations
Number；
Conciliation information transmission unit 1431, comprising:
First execute subelement 310, for when the behavior execute opportunity be immediately performed the punishment behavior when, to institute
It states and supplier is taught to execute the punishment behavior；
Cumulative number determines subelement 3201, for when the behavior execute opportunity be record violation number when, determine with
The guidance supplier and triggering mode is all corresponding has added up violation number；
Current number generates subelement 3202, for the violation number that added up to be added one, generates current add up in violation of rules and regulations
Number；
Judgment sub-unit 3203, for judging whether the currently accumulative violation number meets preset times threshold value；
Current number zero setting subelement 3204, for executing the punishment behavior to the guidance supplier when meeting,
By the currently accumulative violation number zero setting；
Current number records subelement 3205, for when being unsatisfactory for, recording currently accumulative violation number.
In one embodiment, the conciliation information sending device, further includes:
Type judging module 410 is appealed, for judging whether the complaint request further includes the guidance person of the seeking selection
Complaint type；
Attribute ratings data obtaining module 420 has the complaint type including the guidance person of the seeking selection for working as, and institute
State complaint type be preset kind when, obtain it is described teach the person of seeking learning ability attribute and the complaint request correspondence
Guidance course hierarchical level；
Matching module 420, for matching the learning ability attribute with the hierarchical level for teaching course；
Compensation way determining module 430, for being determined as the compensation side that the guidance person of seeking provides according to matching result
Formula；
Compensated information sending module 440, for sending compensation conciliation letter according to compensation way to the guidance person of seeking
Breath.
In one embodiment, the conciliation information sending device, further includes:
Second supplier's determining module 101, for determining guidance supplier corresponding with the complaint request；
Request sending module 102 is argued, for sending complaint contention opinion acquisition request to the guidance supplier；
Evidence receiving module 103 is argued, for receiving from the contention evidence for teaching supplier；
Checking request sending module 120, comprising:
Checking request sending submodule 201 includes the contention evidence and the complaint for sending to evidence auditor
The proof validation of evidence is requested；
Feedback information receiving module 130, comprising:
Feedback information receiving submodule 301, for receiving the feedback information from the evidence auditor, the feedback letter
Breath includes the verification result that the evidence auditor carries out verifying acquisition to the contention evidence and the complaint evidence.
It should be noted that conciliation information sending device provided in an embodiment of the present invention can be realized above-mentioned conciliation information hair
The function that delivery method embodiment is realized, the specific implementation of function is referring to the description in above-mentioned conciliation information sending method, herein
It repeats no more.
The embodiment of the present invention also provides a kind of computer readable storage medium, is stored thereon with computer program, the program
Above-mentioned conciliation information sending method is realized when being executed by processor.Wherein, the storage medium includes but is not limited to any type
Disk (including floppy disk, hard disk, CD, CD-ROM and magneto-optic disk), ROM (Read-Only Memory, read-only memory), RAM
(Random AcceSS Memory, immediately memory), EPROM (EraSable Programmable Read-Only
Memory, Erarable Programmable Read only Memory), EEPROM (Electrically EraSable Programmable
Read-Only Memory, Electrically Erasable Programmable Read-Only Memory), flash memory, magnetic card or light card.It is, storage
Medium includes by equipment (for example, computer) with any medium for the form storage or transmission information that can be read.It can be read-only
Memory, disk or CD etc..
The embodiment of the present invention also provides a kind of computer equipment, and the computer equipment includes:
One or more processors 710；
Storage device 720, for storing one or more programs 700,
When one or more of programs 700 are executed by one or more of processors 710, so that one or more
A processor 710 realizes above-mentioned conciliation information sending method.
It is illustrated in figure 3 the structural schematic diagram of computer equipment of the present invention, including processor 710, storage device 720, defeated
Enter the devices such as unit 730 and display unit 740.It will be understood by those skilled in the art that structure devices shown in Fig. 3 not structure
The restriction of pairs of all computer equipments may include than illustrating more or fewer components, or the certain components of combination.Storage
Device 720 can be used for storing application program 700 and each functional module, and the operation of processor 710 is stored in answering for storage device 720
With program 700, thereby executing the various function application and data processing of equipment.Storage device 720 can be built-in storage or
External memory, or including both built-in storage and external memory.Built-in storage may include read-only memory, programming ROM
(PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), flash memory or random storage
Device.External memory may include hard disk, floppy disk, ZIP disk, USB flash disk, tape etc..Storage device disclosed in this invention includes but not
It is limited to the storage device of these types.Storage device 720 disclosed in this invention is only used as example rather than as restriction.
Input unit 730 is used to receive the input of signal, and the correlations such as selection voice document for receiving user's input are asked
It asks.Input unit 730 may include touch panel and other input equipments.Touch panel collects user on it or nearby
Touch operation (for example user uses any suitable objects or attachment such as finger, stylus on touch panel or in touch panel
Neighbouring operation), and corresponding attachment device is driven according to a pre-set procedure；Other input equipments may include but unlimited
In one of physical keyboard, function key (for example playing control button, switch key etc.), trace ball, mouse, operating stick etc. or
It is a variety of.Display unit 740 can be used for showing user input information or be supplied to user information and computer equipment it is each
Kind menu.The forms such as liquid crystal display, Organic Light Emitting Diode can be used in display unit 740.Processor 710 is computer equipment
Control centre be stored in storage by running or executing using the various pieces of various interfaces and the entire computer of connection
Software program and/or module in device 720, and the data being stored in storage device are called, it performs various functions and locates
Manage data.
In one embodiment, computer equipment includes one or more processors 710, and one or more storage dresses
720 are set, one or more application program 700, wherein one or more of application programs 700 are stored in storage device 720
In and be configured as being executed by one or more of processors 710, one or more of application programs 700 are configured to hold
Conciliation information sending method described in row above embodiments.
It should be understood that although each step in the flow chart of attached drawing is successively shown according to the instruction of arrow,
These steps are not that the inevitable sequence according to arrow instruction successively executes.Unless expressly stating otherwise herein, these steps
Execution there is no stringent sequences to limit, can execute in the other order.Moreover, at least one in the flow chart of attached drawing
Part steps may include that perhaps these sub-steps of multiple stages or stage are not necessarily in synchronization to multiple sub-steps
Completion is executed, but can be executed at different times, execution sequence, which is also not necessarily, successively to be carried out, but can be with other
At least part of the sub-step or stage of step or other steps executes in turn or alternately.
It should be understood that each functional unit in various embodiments of the present invention can be integrated in a processing module,
It can be physically existed alone, can also be integrated in two or more units in a module with each unit.It is above-mentioned integrated
Module both can take the form of hardware realization, can also be realized in the form of software function module.
The above is only some embodiments of the invention, it is noted that for the ordinary skill people of the art
For member, various improvements and modifications may be made without departing from the principle of the present invention, these improvements and modifications are also answered
It is considered as protection scope of the present invention.
Claims (10)
1. a kind of conciliation information sending method characterized by comprising
It receives from the complaint request for teaching the person of seeking, the complaint request includes complaint evidence；
The proof validation request comprising the complaint evidence is sent to evidence auditor；
The feedback information from the evidence auditor is received, the feedback information includes the evidence auditor to the complaint
Evidence carries out the verification result of verifying acquisition；
Conciliation information is sent to the guidance person of seeking according to the verification result.
2. conciliation information sending method as described in claim 1, which is characterized in that it is described according to the verification result to described
The guidance person of seeking sends conciliation information, comprising:
Complaint determined type is obtained from the verification result；
Determine punishment behavior corresponding with the complaint determined type；
Conciliation information is sent to the guidance person of seeking according to the punishment behavior.
3. conciliation information sending method as claimed in claim 2, which is characterized in that further include in the verification result with it is described
Appeal the corresponding discipline rating information of determined type；
Determination punishment behavior corresponding with the complaint determined type, comprising:
Determine several punishment behaviors corresponding with the complaint determined type；
Punishment behavior corresponding with the discipline rating information is determined from several described punishment behaviors.
4. conciliation information sending method as claimed in claim 2, which is characterized in that further include:
Determine guidance supplier corresponding with the complaint request；
It obtains in preset time section and records information with the guidance person of seeking and the corresponding complaint of the guidance supplier；
Information, which is recorded, according to the complaint determines that behavior corresponding with the punishment behavior executes opportunity；
It is described that conciliation information is sent to the guidance person of seeking according to the punishment behavior, comprising:
Opportunity is executed to the guidance person of seeking transmission conciliation information according to the punishment behavior and corresponding behavior.
5. conciliation information sending method as claimed in claim 4, which is characterized in that the behavior execution opportunity includes: immediately
The punishment behavior is executed, or, record violation number；
It is described that conciliation information is sent to the guidance person of seeking according to the punishment behavior and corresponding behavior execution opportunity,
Include:
If it is to be immediately performed the punishment behavior that the behavior, which executes opportunity, the punishment is executed to the guidance supplier and is gone
For；
If it is record violation number that the behavior, which executes opportunity, it is determined that all with the guidance supplier and the triggering mode
It is corresponding to have added up violation number；
The violation number that added up is added one, generates currently accumulative violation number；
Judge whether the currently accumulative violation number meets preset times threshold value；
If it is satisfied, then the punishment behavior is executed to the guidance supplier, by the currently accumulative violation number zero setting；
If conditions are not met, then record currently adds up violation number.
6. conciliation information sending method as claimed in claim 4, which is characterized in that described to receive from the Shen for teaching the person of seeking
It is described to send to evidence auditor comprising before the proof validation request for appealing evidence after appeal is asked, further includes:
Judge whether the complaint request further includes the complaint type for teaching the person's of seeking selection；
If there is the complaint type including the guidance person of the seeking selection, and when the complaint type is preset kind, then obtain institute
State the learning ability attribute for teaching the person of seeking and the corresponding hierarchical level for teaching course of the complaint request；
The learning ability attribute is matched with the hierarchical level for teaching course；
It is determined as the compensation way that the guidance person of seeking provides according to matching result；
Compensation conciliation information is sent to the guidance person of seeking according to the compensation way.
7. conciliation information sending method as described in claim 1, which is characterized in that described to receive from the Shen for teaching the person of seeking
Appeal is asked, and includes: later
Determine guidance supplier corresponding with the complaint request；
Complaint contention opinion acquisition request is sent to the guidance supplier；
It receives from the contention evidence for teaching supplier；
It is described to send the proof validation request comprising the complaint evidence to evidence auditor, comprising:
The proof validation request comprising the contention evidence and the complaint evidence is sent to evidence auditor；
The feedback information of the reception from the evidence auditor, the feedback information includes the evidence auditor to described
Complaint evidence carries out the verification result of verifying acquisition, comprising:
The feedback information from the evidence auditor is received, the feedback information includes the evidence auditor to the contention
Evidence and the complaint evidence carry out the verification result of verifying acquisition.
8. a kind of conciliation information sending device characterized by comprising
Request receiving module is appealed, for receiving from the complaint request for teaching the person of seeking, the complaint request includes complaint card
According to；
Checking request sending module, for sending the proof validation request comprising the complaint evidence to evidence auditor；
Feedback information receiving module, for receiving the feedback information from the evidence auditor, the feedback information includes institute
State the verification result that evidence auditor carries out verifying acquisition to the complaint evidence；
Conciliation information sending module, for sending conciliation information to the guidance person of seeking according to the verification result.
9. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the program is held by processor
Such as claim 1-7 described in any item conciliation information sending methods are realized when row.
10. a kind of computer equipment, which is characterized in that the computer equipment includes:
One or more processors；
Storage device, for storing one or more programs；
When one or more of programs are executed by one or more of processors, so that one or more of processors are real
Now such as the described in any item conciliation information sending methods of claim 1-7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201811198408.9A CN109409909A (en) | 2018-10-15 | 2018-10-15 | Conciliation information sending method, device, medium and computer equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811198408.9A CN109409909A (en) | 2018-10-15 | 2018-10-15 | Conciliation information sending method, device, medium and computer equipment |
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| CN109409909A true CN109409909A (en) | 2019-03-01 |
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| CN201811198408.9A Pending CN109409909A (en) | 2018-10-15 | 2018-10-15 | Conciliation information sending method, device, medium and computer equipment |
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| CN116225744A (en) * | 2023-03-29 | 2023-06-06 | 支付宝(杭州)信息技术有限公司 | Method and system for receiving and processing user feedback |
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