CN109079813A - Automobile Marketing service robot system and its application method - Google Patents
Automobile Marketing service robot system and its application method Download PDFInfo
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- CN109079813A CN109079813A CN201810922933.4A CN201810922933A CN109079813A CN 109079813 A CN109079813 A CN 109079813A CN 201810922933 A CN201810922933 A CN 201810922933A CN 109079813 A CN109079813 A CN 109079813A
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
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Abstract
The invention discloses Automobile Marketing service robot system and application method, system includes identity recognizing unit, identification authenticating unit, interactive unit, data processing unit, storage unit, network communication unit, mobile unit；The identity recognizing unit obtains identity information, and identity information is stored in storage unit or the identity information received is compared with the information in storage element by the identification authenticating unit；Interactive unit and user carry out human-computer interaction；Application method includes receiving identity information, identification authenticating unit compares typing information, data processing unit recalls the corresponding information of user, it calls AI unit and interactive unit to interact with user's question and answer, service interaction and real-time man-machine interactively, while the information that AI unit and interactive unit are collected into being stored in storage element.
Description
Technical field
The present invention relates to artificial intelligence fields, and in particular to Automobile Marketing service robot and system.
Background technique
Robot has more utilization, either industrial robot either home-services robot in every field,
And with the development of artificial intelligence, the field that artificial intelligence applies to robot is become more and more, such as application No. is:
The patent application of CN201310172728.8 discloses a kind of service robot, and in particular to be robot structure guarantor
Shield, for another example application No. is: the patent application of CN201520290092.1 discloses a kind of service-delivery machine applied to working hall
People's protection is also the shape and construction of robot.
In sale of automobile field, since kinds of automobile is various, automobile knowledge point is more, this requires just to compare to sale of automobile
Height, and with the development of economy, the client for buying automobile is also more and more, and the client that sale of automobile needs to remember is also increasingly
More, this proposes very high requirement to sale of automobile, while the cost payout of 4 S auto shop is also higher and higher.
Summary of the invention
In view of the above drawbacks of the prior art, it is an object of the invention to provide Automobile Marketing service robot system and
Its application method in the workload of automotive field reduction automobile salesman and the requirement to professional ability and can improve client
Buying experience, while with facilitate management of the 4 S auto shop to client.
It is realized the purpose of the present invention is technical solution in this way:
Automobile Marketing service robot system, the Automobile Marketing service-delivery machine system people includes identity recognizing unit, body
Part authentication unit, interactive unit, data processing unit, storage unit, network communication unit；
The identity recognizing unit obtains identity information, and is sent to data processing unit；
The identification authenticating unit receives the identity information that data processing unit is sent, and it is single that identity information is stored in storage
The identity information received is compared member with the information in storage element, and comparison result is sent to data processing list
Member；
Interactive unit receive and display interactive information, and with data processing unit data connection；
Data processing unit controls identity recognizing unit and obtains identity information, with interactive unit, network communication unit, identity
Authentication unit, storage element data interaction；
Storage element and data processing unit data interaction.
Further, the identity recognizing unit includes picture recognition module, radio frequency identification module, voiceprint identification module；
Picture recognition module receives picture signal, and will identify image type, sends data processing list for picture signal
Member；
Radio frequency identification module issues radiofrequency signal, receives feedback signal, and send data processing unit for feedback signal；
Voiceprint identification module receives acoustic information, and is converted into voiceprint, and send data processing for voiceprint
Unit.
It further, further include server and mobile terminal；
The mobile terminal is interacted with server data, and the server is interacted with network communication cell data.
Further, the mobile terminal includes client terminal and seller's terminals；
The client terminal and seller's terminals are interacted with server data.
Further, interactive unit includes touch screen displays, microphone, loudspeaker and AI unit；The touch screen displays, wheat
Gram wind, loudspeaker, AI unit are and data processing unit data interaction.
Further, the AI unit includes semantics recognition module, language processing module, data analysis module；
The acoustic information that semantics recognition module identification microphone receives, and natural language is converted by acoustic information；
Language processing module receives the natural language that semantics recognition module is sent, and root natural language gives a response information,
And loudspeaker are sent by echo message；
The natural language that data analysis module receives semantics recognition module carries out data statistics and classified finishing, and will
As a result it stores in the memory unit.
It further, further include mobile unit and human body tracking unit；
Human body tracking unit includes infrared imaging system, sound positioning system；Infrared imaging system and sound positioning system
With data processing unit data interaction；
The instruction mobile robot ontology of mobile unit reception data processing unit.
Further, the application method of Automobile Marketing service robot system, includes the following steps；
S1, identity recognizing unit receive identity information, send identification authenticating unit for the identity information received；
The identity information pair that S2, identification authenticating unit will store in the identity information received and storage element and server
Than；If not finding identical identity information, it is transferred to step S3；If it find that identical identity information, then be transferred to step
S4；
S3, by identity information typing storage element, while user being required to bind client terminal；It is transferred to step S4；
The corresponding personal information of the identity information is transferred out, while calling AI unit and interaction by S4, data processing unit
Unit interacts with user's question and answer, service interaction and real-time man-machine interactively；
The information that AI unit and interactive unit are collected into is stored in storage element by S5, data processing unit.
Further, the identity recognizing unit receive all information include face information, pattern-information, voiceprint,
Radio-frequency information.
Further, the service interaction includes purchase interaction, reservation interaction, inquiry interaction；
Reservation interaction includes the following steps；
SY1, client issue reserve requests by AI unit and interactive unit；
Reserve requests and customer information are sent to server by network communication unit by SY2, data processing unit；
Reserve requests are sent to seller's terminals by SY3, server；
If entering step SY5 after SY4, seller's terminals agree to reservation；If seller disagrees reservation, enter step
Rapid SY6；
SY5, seller's terminals will reserve successful information and vendor information and are sent to visitor by network communication unit and server
Family terminal；
SY6, seller's terminals will reserve failure information and are sent to client terminal by network communication unit and server.
By adopting the above-described technical solution, the present invention has the advantage that:
By the way that identity recognizing unit and identification authenticating unit are arranged in robot system, automobile pin can be greatly reduced
Personnel's difficulty of eye recognition client is sold, while customer information can be carried out using identification and authentication unit with no paper fast
Speed recording reduces the workload of automobile salesman, can satisfy customer inquiries automobile major knowledge and trick by interactive unit
Exhale the function of client, it is possible to reduce the quantity of sales force lowers the cost of 4 S auto shop, while to the professional energy of sales force
The requirement of power also further decreases.
Long-range system update can be carried out to robot system by the way that network communication unit is arranged, control, send data
And having more selections when using interactive unit, such as real-time, interactive or user can be voluntarily by interactive unit
Online browsing etc..
Other advantages, target and feature of the invention will be illustrated in the following description to a certain extent, and
And to a certain extent, based on will be apparent to those skilled in the art to investigating hereafter, Huo Zheke
To be instructed from the practice of the present invention.Target and other advantages of the invention can be wanted by following specification and right
Book is sought to be achieved and obtained.
Detailed description of the invention
Detailed description of the invention of the invention is as follows:
Fig. 1 is the schematic diagram of Automobile Marketing service robot system.
Specific embodiment
Present invention will be further explained below with reference to the attached drawings and examples.
Embodiment:
As shown in Figure 1；Automobile Marketing service robot system, Automobile Marketing service-delivery machine system people includes identification list
Member, identification authenticating unit, interactive unit, data processing unit, storage unit, network communication unit；
Identity recognizing unit obtains identity information, and is sent to data processing unit；
Identification authenticating unit receive data processing unit send identity information, by identity information be stored in storage unit or
The identity information received is compared with the information in storage element, and comparison result is sent to data processing unit；
Interactive unit receive and display interactive information, and with data processing unit data connection；
Data processing unit controls identity recognizing unit and obtains identity information, with interactive unit, network communication unit, identity
Authentication unit, storage element data interaction；
Storage element and data processing unit data interaction.
By the way that identity recognizing unit and identification authenticating unit are arranged in robot system, automobile pin can be greatly reduced
Personnel's difficulty of eye recognition client is sold, while customer information can be carried out using identification and authentication unit with no paper fast
Speed recording reduces the workload of automobile salesman, can satisfy customer inquiries automobile major knowledge and trick by interactive unit
Exhale the function of client, it is possible to reduce the quantity of sales force lowers the cost of 4 S auto shop, while to the professional energy of sales force
The requirement of power also further decreases.
Long-range system update can be carried out to robot system by the way that network communication unit is arranged, control, send data
And having more selections when using interactive unit, such as real-time, interactive or user can be voluntarily by interactive unit
Online browsing etc..
In the present embodiment, identity recognizing unit includes picture recognition module, radio frequency identification module, voiceprint identification module；
Picture recognition module receives picture signal, and will identify image type, sends data processing list for picture signal
Member；Picture signal can also can carry out the pattern of binding authentication, such as wechat two dimensional code with face pattern with other with robot
Or it will be according to image after the different picture signal of image recognition for the two dimensional code etc. of user in the app of the shop 4S oneself production
Classification is sent to data processing unit for what user information was classified, and such data processing unit can be carried out according to the difference of user
Effective data management and processing.
Radio frequency identification module issues radiofrequency signal, receives feedback signal, and send data processing unit for feedback signal；
It can be robot maintenance personnel or the independent radio frequency identification signal of more advanced user setting, to distinguish different use
Family.
Voiceprint identification module receives acoustic information, and is converted into voiceprint, and send data processing for voiceprint
Unit.Application on Voiceprint Recognition can identify user when image recognition and radio frequency identification can not identify, improve and identify to user
A possibility that.
It can be more convenient and diversification to client or administrator by the way that a variety of different identification modules are arranged
Member is identified, can also open more permissions to user or administrative staff according to the difference of identification information.
In the present embodiment, Automobile Marketing service robot further includes server and mobile terminal；
Mobile terminal is interacted with server data, and server is interacted with network communication cell data.
It mobile terminal is set can be convenient and the situation of robot is checked, also facilitate in robot storage unit
Information is checked, while human-computer interaction can also be carried out with robot, change robot setting etc..
In the present embodiment, mobile terminal includes client terminal and seller's terminals；
Client terminal and seller's terminals are interacted with server data.
Multiple terminals, which are arranged, can be convenient the use of user, for example can be fabricated separately one and can tie up with robot system
Mobile terminal fixed APP virtual as one as the public platform that mobile virtual terminal is also possible to wechat, is arranged seller
Block can be convenient the management of administrative staff.
In the present embodiment, interactive unit includes touch screen displays, microphone, loudspeaker and AI unit；Touch screen displays, Mike
Wind, loudspeaker, AI unit and data processing unit data interaction；
Conventional interaction, such as playing display video may be implemented by conventional touch screen displays, microphone and loudspeaker
Promotional videos and real character pattern etc..After AI unit is added, the interaction of user and Automobile Marketing service robot will have more
For humanized and convenient and fast interaction, user can by the more accurate professional knowledge for recognizing automobile of AI unit and also
The situation of sales force's deficiency direct oneself from boredom etc..
In the present embodiment, AI unit includes semantics recognition module, language processing module, data analysis module；
The acoustic information that semantics recognition module identification microphone receives, and natural language is converted by acoustic information；It is logical
It crosses and identifies the sound of user, the meaning for thinking expression of user is obtained, so that robot be facilitated to give a response.
Language processing module receives the natural language that semantics recognition module is sent, and root natural language gives a response information,
And loudspeaker are sent by echo message；
The natural language that data analysis module receives semantics recognition module carries out data statistics and classified finishing, and will
As a result it stores in the memory unit.By counting the information exchanged with user, it can be convenient administrative staff and recognize use
The information such as the demand at family, as the professional knowledge by inquiring in counting user communication process can or client professional degree, lead to
The length of the query time in certain vehicle and the careful degree of inquiry for crossing statistics client are recognized that client to certain money
The level of interest of vehicle.
Automobile Marketing service robot in the present embodiment further includes mobile unit and human body tracking unit；
Human body tracking unit includes infrared imaging system, sound positioning system；Infrared imaging system and sound positioning system
With data processing unit data interaction；
By infrared imaging system, client can be followed to service when client watches automobile, sound positioning system
System combines voiceprint identification module, can service in the more Environmental realization of user specific user.
The instruction mobile robot ontology of mobile unit reception data processing unit.
Mobile unit can carry out identification to robot in conjunction with picture recognition module to construct shiftable haulage line.
The application method of Automobile Marketing service robot system, includes the following steps；
S1, identity recognizing unit receive identity information, send identification authenticating unit for the identity information received；
The identity information pair that S2, identification authenticating unit will store in the identity information received and storage element and server
Than；If not finding identical identity information, it is transferred to step S3；If it find that identical identity information, then be transferred to step
S4；
S3, by identity information typing storage element, while user being required to bind client terminal；It is transferred to step S4；
The corresponding personal information of the identity information is transferred out, while calling AI unit and interaction by S4, data processing unit
Unit interacts with user's question and answer, service interaction and real-time man-machine interactively；
The information that AI unit and interactive unit are collected into is stored in storage element by S5, data processing unit.
In the present embodiment, identity recognizing unit reception all obtains information and includes face information, pattern-information, voiceprint, penetrates
Frequency information.
In the present embodiment, service interaction includes purchase interaction, reservation interaction, inquiry interaction；
Reservation interaction includes the following steps；
SY1, client issue reserve requests by AI unit and interactive unit；
Reserve requests and customer information are sent to server by network communication unit by SY2, data processing unit；
Reserve requests are sent to seller's terminals by SY3, server；
If entering step SY5 after SY4, seller's terminals agree to reservation；If seller disagrees reservation, enter step
Rapid SY6；
SY5, seller's terminals will reserve successful information and vendor information and are sent to visitor by network communication unit and server
Family terminal；Seller's terminals can be multiple multi-layers, as shopkeeper, salesman can be by corresponding arrangements after shopkeeper agrees to reservation
The information of salesman is sent to user, while the information of user and subscription time being sent in the terminal of salesman, completes work
The appointment of task.
SY6, seller's terminals will reserve failure information and are sent to client terminal by network communication unit and server.
When purchase interaction, webpage or display payment two dimensional code of touch screen displays display purchase etc..
Finally, it is stated that the above examples are only used to illustrate the technical scheme of the present invention and are not limiting, although referring to compared with
Good embodiment describes the invention in detail, those skilled in the art should understand that, it can be to skill of the invention
Art scheme is modified or replaced equivalently, and without departing from the objective and range of the technical program, should all be covered in the present invention
Scope of the claims in.
Claims (10)
1. Automobile Marketing service robot system, which is characterized in that the Automobile Marketing service-delivery machine system people includes that identity is known
Other unit, identification authenticating unit, interactive unit, data processing unit, storage unit, network communication unit；
The identity recognizing unit obtains identity information, and is sent to data processing unit；
The identification authenticating unit receives the identity information that data processing unit is sent, by identity information be stored in storage unit or
The identity information received is compared with the information in storage element, and comparison result is sent to data processing unit；
Interactive unit receive and display interactive information, and with data processing unit data connection；
Data processing unit controls identity recognizing unit and obtains identity information, with interactive unit, network communication unit, authentication
Unit, storage element data interaction；
Storage element and data processing unit data interaction.
2. Automobile Marketing service robot system according to claim 1, which is characterized in that the identity recognizing unit packet
Include picture recognition module, radio frequency identification module, voiceprint identification module；
Picture recognition module receives picture signal, and will identify image type, sends data processing unit for picture signal；
Radio frequency identification module issues radiofrequency signal, receives feedback signal, and send data processing unit for feedback signal；
Voiceprint identification module receives acoustic information, and is converted into voiceprint, and send data processing unit for voiceprint.
3. Automobile Marketing service robot system according to claim 1, which is characterized in that further include server and movement
Terminal；
The mobile terminal is interacted with server data, and the server is interacted with network communication cell data.
4. Automobile Marketing service robot system according to claim 3, which is characterized in that the mobile terminal includes visitor
Family terminal and seller's terminals；
The client terminal and seller's terminals are interacted with server data.
5. Automobile Marketing service robot system according to claim 1, which is characterized in that interactive unit includes that touch screen is aobvious
Show device, microphone, loudspeaker and AI unit；The touch screen displays, microphone, loudspeaker, AI unit and data processing unit number
According to interaction.
6. Automobile Marketing service robot system according to claim 5, which is characterized in that the AI unit includes semanteme
Identification module, language processing module, data analysis module；
The acoustic information that semantics recognition module identification microphone receives, and natural language is converted by acoustic information；
Language processing module receives the natural language that semantics recognition module is sent, and root natural language gives a response information, and will
Echo message is sent to loudspeaker；
The natural language that data analysis module receives semantics recognition module carries out data statistics and classified finishing, and by result
Storage is in the memory unit.
7. any Automobile Marketing service robot system in -6 according to claim 1, which is characterized in that further include movement
Unit and human body tracking unit；
Human body tracking unit includes infrared imaging system, sound positioning system；Infrared imaging system and sound positioning system and number
According to processing unit data interaction；
The instruction mobile robot ontology of mobile unit reception data processing unit.
8. the application method of Automobile Marketing service robot system, which is characterized in that include the following steps；
S1, identity recognizing unit receive identity information, send identification authenticating unit for the identity information received；
S2, identification authenticating unit compare the identity information stored in the identity information received and storage element and server；
If not finding identical identity information, it is transferred to step S3；If it find that identical identity information, then be transferred to step S4；
S3, by identity information typing storage element, while user being required to bind client terminal；It is transferred to step S4；
The corresponding personal information of the identity information is transferred out, while calling AI unit and interactive unit by S4, data processing unit
It is interacted with user's question and answer, service interaction and real-time man-machine interactively；
The information that AI unit and interactive unit are collected into is stored in storage element by S5, data processing unit.
9. the application method of Automobile Marketing service robot system according to claim 8, which is characterized in that the identity
It includes face information, pattern-information, voiceprint, radio-frequency information that recognition unit, which receives and all obtains information,.
10. the application method of Automobile Marketing service robot system according to claim 8, which is characterized in that the industry
Business interaction includes purchase interaction, reservation interaction, inquiry interaction；
Reservation interaction includes the following steps；
SY1, client issue reserve requests by AI unit and interactive unit；
Reserve requests and customer information are sent to server by network communication unit by SY2, data processing unit；
Reserve requests are sent to seller's terminals by SY3, server；
If entering step SY5 after SY4, seller's terminals agree to reservation；If seller disagrees reservation, enter step
SY6；
SY5, seller's terminals will reserve successful information and vendor information and are sent to client's end by network communication unit and server
End；
SY6, seller's terminals will reserve failure information and are sent to client terminal by network communication unit and server.
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| CN201810922933.4A CN109079813A (en) | 2018-08-14 | 2018-08-14 | Automobile Marketing service robot system and its application method |
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| CN201810922933.4A CN109079813A (en) | 2018-08-14 | 2018-08-14 | Automobile Marketing service robot system and its application method |
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Application publication date: 20181225 |