CN109003131A - Precise marketing method and device based on user scene attribute information - Google Patents
Precise marketing method and device based on user scene attribute information Download PDFInfo
- Publication number
- CN109003131A CN109003131A CN201810789259.7A CN201810789259A CN109003131A CN 109003131 A CN109003131 A CN 109003131A CN 201810789259 A CN201810789259 A CN 201810789259A CN 109003131 A CN109003131 A CN 109003131A
- Authority
- CN
- China
- Prior art keywords
- user
- marketing
- consumption
- store
- information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0208—Trade or exchange of goods or services in exchange for incentives or rewards
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0224—Discounts or incentives, e.g. coupons or rebates based on user history
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0238—Discounts or incentives, e.g. coupons or rebates at point-of-sale [POS]
Landscapes
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Engineering & Computer Science (AREA)
- Development Economics (AREA)
- Strategic Management (AREA)
- Game Theory and Decision Science (AREA)
- Entrepreneurship & Innovation (AREA)
- Economics (AREA)
- Marketing (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Description
技术领域technical field
本发明涉及计算机技术领域,具体涉及一种基于用户场景属性信息的精准营销方法及装置。The present invention relates to the field of computer technology, in particular to a precise marketing method and device based on user scene attribute information.
背景技术Background technique
在餐饮、超市等售卖商品的行业中,通常在到店消费的场景下,消费者消费后,商家会向消费者推送一些营销活动券,例如,推送满返券,以刺激消费者下次继续到店消费。In catering, supermarkets and other industries that sell goods, usually in the scene of consumption in the store, after the consumer consumes, the merchant will push some marketing activity coupons to the consumer, for example, push full rebate coupons to stimulate consumers to continue To store consumption.
上述营销方式中,没有对营销活动券的类型进行区别,而只有一种到店消费的营销活动券,使得营销活动券的使用场景受限制,而对于部分过路客,下次再次到店消费的概率很低,到店消费的营销活动券没有可用之处,这样就极大的降低了营销活动券的核销率;与此同时,上述营销方式也没有对营销的对象进行区分,而是向所有消费者都推送一致的营销活动券,这样容易给消费者留下打折店的印象,进而有损商家的品牌。In the above marketing methods, there is no distinction between the types of marketing activity coupons, but only one kind of marketing activity coupons for in-store consumption, which limits the usage scenarios of marketing activity coupons. The probability is very low, and there is no place to use the marketing activity coupons for consumption in stores, which greatly reduces the write-off rate of marketing activity coupons; at the same time, the above marketing methods do not distinguish the marketing objects, but to All consumers push the same marketing coupons, which will easily leave consumers with the impression of a discount store, which will damage the brand of the merchant.
因此,需要一种更好的营销方式,以弥补现有的推送一致的营销活动券所带来的营销活动券核销率低,以及对商家的品牌造成折损的不足。Therefore, a better marketing method is needed to make up for the low write-off rate of marketing activity coupons brought about by the existing push of consistent marketing activity coupons, and the lack of damage to the merchant's brand.
发明内容Contents of the invention
鉴于上述问题,提出了本发明以便提供一种克服上述问题或者至少部分地解决上述问题的基于用户场景属性信息的精准营销方法及装置。In view of the above problems, the present invention is proposed to provide a precision marketing method and device based on user scene attribute information that overcomes the above problems or at least partially solves the above problems.
根据本发明的一个方面,提供了一种基于用户场景属性信息的精准营销方法,包括:According to one aspect of the present invention, a precise marketing method based on user scene attribute information is provided, including:
根据用户在店铺的消费行为,获取用户场景属性信息;Obtain user scene attribute information according to the user's consumption behavior in the store;
确定与所述用户场景属性信息对应的营销策略,其中所述营销策略规定了店铺营销活动的消费渠道;Determining a marketing strategy corresponding to the user scenario attribute information, wherein the marketing strategy specifies consumption channels for store marketing activities;
利用所述营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。Using the consumption channels specified in the marketing strategy to provide users with marketing information corresponding to store marketing activities.
可选的,所述用户场景属性信息包括用户常驻位置信息;Optionally, the user scene attribute information includes user resident location information;
所述确定与所述用户场景属性信息对应的营销策略进一步包括:The determining the marketing strategy corresponding to the user scenario attribute information further includes:
将用户常驻位置信息与店铺位置信息进行比较,获取与比较结果对应的营销策略。Compare the user's resident location information with the store location information, and obtain the marketing strategy corresponding to the comparison result.
可选的,所述获取与比较结果对应的营销策略进一步包括:Optionally, the obtaining the marketing strategy corresponding to the comparison result further includes:
若所述比较结果表明用户常驻位置与店铺位置之间的距离在第一距离范围内,获取与比较结果对应的第一营销策略,所述第一营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道;If the comparison result shows that the distance between the user's resident location and the store location is within the first distance range, the first marketing strategy corresponding to the comparison result is obtained, and the first marketing strategy stipulates that the consumption channel of the store marketing activity is Offline to store consumption channels;
或者,若所述比较结果表明用户常驻位置与店铺位置之间的距离在第二距离范围内,获取与比较结果对应的第二营销策略,所述第二营销策略规定了店铺营销活动的消费渠道为线下外卖消费渠道;Alternatively, if the comparison result shows that the distance between the user's resident location and the store location is within the second distance range, a second marketing strategy corresponding to the comparison result is obtained, and the second marketing strategy specifies the consumption of the store's marketing activities. The channel is an offline takeaway consumption channel;
或者,若所述比较结果表明用户常驻位置与店铺位置之间的距离在第三距离范围内,获取与比较结果对应的第三营销策略,所述第三营销策略规定了店铺营销活动的消费渠道为线上消费渠道。Alternatively, if the comparison result shows that the distance between the user's resident location and the store location is within a third distance range, a third marketing strategy corresponding to the comparison result is obtained, and the third marketing strategy specifies the consumption of the store's marketing activities. The channel is an online consumption channel.
可选的,所述用户常驻位置信息根据用户的历史定位记录确定;或者,所述用户常驻位置信息根据用户的历史消费商圈位置确定。Optionally, the user's resident location information is determined according to the user's historical location records; or, the user's resident location information is determined according to the user's historical consumption business district location.
可选的,所述方法还包括:Optionally, the method also includes:
判断用户是否为所述店铺的会员,若否,则引导用户加入会员。Determine whether the user is a member of the store, and if not, guide the user to become a member.
可选的,所述用户场景属性信息还包含用户消费次数信息;Optionally, the user scene attribute information also includes user consumption times information;
在获取用户场景属性信息之后,所述方法还包括:After obtaining the user scene attribute information, the method also includes:
判断用户消费次数信息是否与预设的消费次数范围匹配,若是,则得到全渠道营销策略,所述全渠道营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道、线下外卖消费渠道以及线上消费渠道,利用所述全渠道营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。Judging whether the information on the number of consumption times of the user matches the preset range of consumption times, if so, an omni-channel marketing strategy is obtained. Channels and online consumption channels, using the consumption channels stipulated in the omni-channel marketing strategy to provide users with marketing information corresponding to store marketing activities.
可选的,所述营销信息具体为优惠信息。Optionally, the marketing information is specifically preferential information.
根据本发明的另一方面,提供了一种基于用户场景属性信息的精准营销装置,包括:According to another aspect of the present invention, a precision marketing device based on user scene attribute information is provided, including:
获取模块,适于根据用户在店铺的消费行为,获取用户场景属性信息;The acquisition module is adapted to acquire user scene attribute information according to the user's consumption behavior in the store;
确定模块,适于确定与所述用户场景属性信息对应的营销策略,其中所述营销策略规定了店铺营销活动的消费渠道;The determination module is adapted to determine a marketing strategy corresponding to the user scenario attribute information, wherein the marketing strategy specifies the consumption channel of the store marketing activities;
提供模块,适于利用所述营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。The providing module is adapted to provide users with marketing information corresponding to store marketing activities by using the consumption channels specified in the marketing strategy.
可选的,所述用户场景属性信息包括用户常驻位置信息;Optionally, the user scene attribute information includes user resident location information;
所述确定模块进一步适于:将用户常驻位置信息与店铺位置信息进行比较,获取与比较结果对应的营销策略。The determining module is further adapted to: compare the user's resident location information with the store location information, and obtain a marketing strategy corresponding to the comparison result.
可选的,所述确定模块进一步适于:Optionally, the determination module is further adapted to:
若所述比较结果表明用户常驻位置与店铺位置之间的距离在第一距离范围内,获取与比较结果对应的第一营销策略,所述第一营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道;If the comparison result shows that the distance between the user's resident location and the store location is within the first distance range, the first marketing strategy corresponding to the comparison result is obtained, and the first marketing strategy stipulates that the consumption channel of the store marketing activity is Offline to store consumption channels;
或者,若所述比较结果表明用户常驻位置与店铺位置之间的距离在第二距离范围内,获取与比较结果对应的第二营销策略,所述第二营销策略规定了店铺营销活动的消费渠道为线下外卖消费渠道;Alternatively, if the comparison result shows that the distance between the user's resident location and the store location is within the second distance range, a second marketing strategy corresponding to the comparison result is obtained, and the second marketing strategy specifies the consumption of the store's marketing activities. The channel is an offline takeaway consumption channel;
或者,若所述比较结果表明用户常驻位置与店铺位置之间的距离在第三距离范围内,获取与比较结果对应的第三营销策略,所述第三营销策略规定了店铺营销活动的消费渠道为线上消费渠道。Alternatively, if the comparison result shows that the distance between the user's resident location and the store location is within a third distance range, a third marketing strategy corresponding to the comparison result is obtained, and the third marketing strategy specifies the consumption of the store's marketing activities. The channel is an online consumption channel.
可选的,所述用户常驻位置信息根据用户的历史定位记录确定;或者,所述用户常驻位置信息根据用户的历史消费商圈位置确定。Optionally, the user's resident location information is determined according to the user's historical location records; or, the user's resident location information is determined according to the user's historical consumption business district location.
可选的,所述装置还包括:Optionally, the device also includes:
第一判断模块,适于判断用户是否为所述店铺的会员,若否,则引导用户加入会员。The first judging module is adapted to judge whether the user is a member of the store, and if not, guide the user to become a member.
可选的,所述用户场景属性信息还包含用户消费次数信息;Optionally, the user scene attribute information also includes user consumption times information;
所述装置还包括:第二判断模块,适于判断用户消费次数信息是否与预设的消费次数范围匹配,若是,则得到全渠道营销策略,所述全渠道营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道、线下外卖消费渠道以及线上消费渠道;The device also includes: a second judging module, adapted to judge whether the user's consumption frequency information matches the preset consumption frequency range, and if so, obtain an omni-channel marketing strategy, which specifies the consumption of store marketing activities. The channels are offline to store consumption channels, offline takeaway consumption channels and online consumption channels;
所述提供模块还适于:利用所述全渠道营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。The providing module is further adapted to: provide users with marketing information corresponding to store marketing activities using the consumption channels specified in the omni-channel marketing strategy.
可选的,所述营销信息具体为优惠信息。Optionally, the marketing information is specifically preferential information.
根据本发明的又一方面,提供了一种计算设备,包括:处理器、存储器、通信接口和通信总线,所述处理器、所述存储器和所述通信接口通过所述通信总线完成相互间的通信;According to yet another aspect of the present invention, a computing device is provided, including: a processor, a memory, a communication interface, and a communication bus, and the processor, the memory, and the communication interface complete mutual communication through the communication bus communication;
所述存储器用于存放至少一可执行指令,所述可执行指令使所述处理器执行上述基于用户场景属性信息的精准营销方法对应的操作。The memory is used to store at least one executable instruction, and the executable instruction causes the processor to execute the operation corresponding to the precise marketing method based on user scenario attribute information.
根据本发明的再一方面,提供了一种计算机存储介质,所述存储介质中存储有至少一可执行指令,所述可执行指令使处理器执行如上述基于用户场景属性信息的精准营销方法对应的操作。According to still another aspect of the present invention, a computer storage medium is provided, and at least one executable instruction is stored in the storage medium, and the executable instruction causes the processor to execute the above-mentioned precision marketing method based on user scene attribute information corresponding operation.
根据本发明的基于用户场景属性信息的精准营销方法及装置,其中,方法包括:根据用户在店铺的消费行为,获取用户场景属性信息;确定与所述用户场景属性信息对应的营销策略,其中所述营销策略规定了店铺营销活动的消费渠道;利用所述营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。利用本发明方案,一方面,营销策略中规定的消费渠道与用户场景属性信息相匹配,使得提供给用户的营销信息更具有针对性,用户使用该营销信息的可能性更大,提升了用户的消费体验;另一方面,向不同的用户提供相应消费渠道的营销信息,不仅可以将各个渠道的客流利用起来,以将线上线下打通,实现店铺的多种渠道的结合售卖,而且有利于培养用户的品牌心智。According to the precise marketing method and device based on user scene attribute information of the present invention, the method includes: acquiring user scene attribute information according to the user's consumption behavior in a store; determining a marketing strategy corresponding to the user scene attribute information, wherein The above-mentioned marketing strategy specifies the consumption channel of the store marketing activity; and the consumption channel specified by the above-mentioned marketing strategy is used to provide the user with marketing information corresponding to the store marketing activity. Utilizing the solution of the present invention, on the one hand, the consumption channel specified in the marketing strategy matches the user scene attribute information, so that the marketing information provided to the user is more targeted, and the user is more likely to use the marketing information, which improves the user's Consumption experience; on the other hand, providing different users with marketing information of corresponding consumption channels can not only make use of the passenger flow of each channel to connect online and offline, realize the combined sales of multiple channels of the store, but also help to cultivate The user's brand mind.
上述说明仅是本发明技术方案的概述,为了能够更清楚了解本发明的技术手段,而可依照说明书的内容予以实施,并且为了让本发明的上述和其它目的、特征和优点能够更明显易懂,以下特举本发明的具体实施方式。The above description is only an overview of the technical solution of the present invention. In order to better understand the technical means of the present invention, it can be implemented according to the contents of the description, and in order to make the above and other purposes, features and advantages of the present invention more obvious and understandable , the specific embodiments of the present invention are enumerated below.
附图说明Description of drawings
通过阅读下文优选实施方式的详细描述,各种其他的优点和益处对于本领域普通技术人员将变得清楚明了。附图仅用于示出优选实施方式的目的,而并不认为是对本发明的限制。而且在整个附图中,用相同的参考符号表示相同的部件。在附图中:Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiment. The drawings are only for the purpose of illustrating a preferred embodiment and are not to be considered as limiting the invention. Also throughout the drawings, the same reference numerals are used to designate the same parts. In the attached picture:
图1示出了根据本发明一个实施例的基于用户场景属性信息的精准营销方法的流程图;FIG. 1 shows a flowchart of a precision marketing method based on user scene attribute information according to an embodiment of the present invention;
图2示出了根据本发明另一个实施例的基于用户场景属性信息的精准营销方法的流程图;FIG. 2 shows a flowchart of a precision marketing method based on user scene attribute information according to another embodiment of the present invention;
图3示出了根据本发明一个实施例的基于用户场景属性信息的精准营销装置的功能框图;Fig. 3 shows a functional block diagram of a precision marketing device based on user scene attribute information according to an embodiment of the present invention;
图4示出了根据本发明实施例的一种计算设备的结构示意图。Fig. 4 shows a schematic structural diagram of a computing device according to an embodiment of the present invention.
具体实施方式Detailed ways
下面将参照附图更详细地描述本公开的示例性实施例。虽然附图中显示了本公开的示例性实施例,然而应当理解,可以以各种形式实现本公开而不应被这里阐述的实施例所限制。相反,提供这些实施例是为了能够更透彻地理解本公开,并且能够将本公开的范围完整的传达给本领域的技术人员。Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.
图1示出了根据本发明一个实施例的基于用户场景属性信息的精准营销方法的流程图。如图1所示,该方法包括:Fig. 1 shows a flowchart of a precision marketing method based on user scene attribute information according to an embodiment of the present invention. As shown in Figure 1, the method includes:
步骤S101,根据用户在店铺的消费行为,获取用户场景属性信息。Step S101, according to the consumption behavior of the user in the store, acquire user scene attribute information.
本步骤中,首先获取用户场景属性信息,以便确定与用户场景属性信息相匹配的营销策略。In this step, the attribute information of the user scenario is first obtained, so as to determine a marketing strategy matching the attribute information of the user scenario.
其中,用户在店铺的消费行为包括用户通过多种消费渠道进行消费的消费行为,可选的,多种消费渠道包括线下到店消费渠道、线下外卖消费渠道和/或线上消费渠道。进一步的,用户在店铺的消费行为包括用户的支付行为。Wherein, the user's consumption behavior in the store includes the user's consumption behavior through multiple consumption channels. Optionally, the multiple consumption channels include offline to store consumption channels, offline takeaway consumption channels and/or online consumption channels. Further, the consumption behavior of the user in the store includes the payment behavior of the user.
其中,用户场景属性信息为影响用户选择各个消费渠道进行消费的可能性的信息。可选的,用户场景属性信息包括用户所处的场景模式信息、用户常驻位置信息和/或用户消费次数信息。在本发明中,用户所处的场景模式信息包括但不限于出差模式、出游模式、备考模式、养病模式和/或居家模式,在这些不同的场景模式下,用户普遍会选择适应该场景模式的消费渠道。Wherein, the user scene attribute information is information that affects the possibility of the user choosing each consumption channel for consumption. Optionally, the user scene attribute information includes the scene mode information of the user, the resident location information of the user and/or the consumption frequency information of the user. In the present invention, the scene mode information of the user includes but is not limited to business trip mode, travel mode, test preparation mode, sickness mode and/or home mode. consumption channels.
例如,获取到用户由A地来到了B地(当前位置)的位置变化信息,A地与B地间隔超过100千米,且用户到B地后,工作时间段内几乎停留在写字楼C中,则得到用户场景属性信息为用户到B地出差。又如,获取到用户一直长期活动在B地,且休息时间段内几乎停留在小区D中,则得到用户场景属性信息为用户居住在小区D。For example, the location change information of the user coming from A to B (current location) is obtained. The distance between A and B is more than 100 kilometers, and after the user arrives at B, he almost stays in the office building C during the working hours. Then the attribute information of the user scene is obtained, which is that the user goes on a business trip to B. For another example, if it is obtained that the user has been active in location B for a long time and almost stays in cell D during the rest period, then the user scene attribute information is obtained that the user lives in cell D.
步骤S102,确定与用户场景属性信息对应的营销策略。Step S102, determining a marketing strategy corresponding to user scenario attribute information.
其中,营销策略规定了店铺营销活动的消费渠道。Among them, the marketing strategy stipulates the consumption channels of the store marketing activities.
具体地,根据用户场景属性信息将对应的用户划分为不同类型的用户,而不同类型的用户选择各种消费渠道进行消费的可能性大小是不同的。基于此,针对不同的用户场景属性信息确定不同的营销策略,该营销策略中规定的消费渠道是用户选择进行消费的可能性较大的一种或多种消费渠道。Specifically, the corresponding users are divided into different types of users according to the user scene attribute information, and different types of users have different possibilities of choosing various consumption channels for consumption. Based on this, different marketing strategies are determined for different user scenario attribute information, and the consumption channels stipulated in the marketing strategies are one or more consumption channels that are more likely to be selected by the user for consumption.
举例来说,用户在B地的店铺1产生过消费行为,且用户场景属性信息为用户到B地出差,则针对店铺1,用户选择线上消费渠道进行消费的可能性较低,而选择线下到店消费渠道和/或线下外卖消费渠道进行消费的可能性较高,相应的,则与用户到B地出差对应的营销策略规定的店铺营销活动的消费渠道为线下到店消费渠道和/或线下外卖消费渠道。For example, if the user has had a consumption behavior in store 1 in place B, and the user scene attribute information is that the user is on a business trip to place B, then for store 1, the possibility of the user choosing online consumption channels for consumption is low, while choosing online It is more likely to consume through the in-store consumption channel and/or the offline takeaway consumption channel. Correspondingly, the consumption channel of the store marketing activities stipulated in the marketing strategy corresponding to the user's business trip to B is the offline in-store consumption channel And/or offline takeaway consumption channels.
步骤S103,利用营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。Step S103, using the consumption channels stipulated in the marketing strategy to provide the user with marketing information corresponding to the store marketing activities.
具体地,将店铺营销活动对应的营销信息按照消费渠道进行划分,并向用户提供与用户场景属性信息相匹配的消费渠道的营销信息。其中,营销信息包括店铺营销活动对应在各个消费渠道中的营销活动规则、营销活动的具体内容和/或营销活动的优惠信息。Specifically, the marketing information corresponding to the store marketing activities is divided according to the consumption channels, and the marketing information of the consumption channels matching the user scene attribute information is provided to the user. Wherein, the marketing information includes the marketing activity rules corresponding to the store marketing activities in each consumption channel, the specific content of the marketing activities and/or the preferential information of the marketing activities.
本发明方案,可以广泛应用于有多种售卖场景的店铺中,通过对营销信息按照消费渠道进行划分,以及,将营销的对象(即用户)按照用户场景属性信息进行划分,并向用户提供与用户场景属性信息相匹配的消费渠道的营销信息,以实现基于用户场景属性信息的精准营销。尤其在智慧餐厅的具体场景中,当用户在智慧餐厅产生消费行为后,智慧餐厅的服务方通过采集及分析,获取到用户场景属性信息,并据此向用户提供该智慧餐厅的一种或多种消费渠道的营销活动对应的营销信息,以根据用户场景属性信息将该智慧餐厅的门店顾客引流到各个消费渠道中去,实现基于用户场景属性信息的精准营销,并且将该智慧餐厅的全渠道的客流量进行了打通。The solution of the present invention can be widely applied to stores with various sales scenarios, by dividing marketing information according to consumption channels, and dividing marketing objects (ie users) according to user scene attribute information, and providing users with The marketing information of consumption channels matched with user scenario attribute information to realize precise marketing based on user scenario attribute information. Especially in the specific scenario of the smart restaurant, when the user has a consumption behavior in the smart restaurant, the server of the smart restaurant obtains the attribute information of the user scene through collection and analysis, and accordingly provides the user with one or more information about the smart restaurant. Marketing information corresponding to the marketing activities of various consumption channels, so as to guide the store customers of the smart restaurant to various consumption channels according to the user scenario attribute information, realize precise marketing based on the user scenario attribute information, and make the omni-channel of the smart restaurant The passenger flow has been opened up.
根据本实施例提供的基于用户场景属性信息的精准营销方法,首先获取用户场景属性信息,通过该用户场景属性信息可以对营销的对象(即用户)进行划分;然后,确定与用户场景属性信息对应的营销策略,即确定了针对用户的店铺营销活动的营销策略;并且,根据营销策略中规定的消费渠道向用户提供店铺营销活动对应的营销信息,使得用户获得的营销信息为用户最有可能选择进行消费的消费渠道的营销信息,一方面,营销策略中规定的消费渠道与用户场景属性信息相匹配,使得提供给用户的营销信息更具有针对性,用户使用该营销信息的可能性更大,提升了用户的消费体验;另一方面,向不同的用户提供相应消费渠道的营销信息,不仅可以将各个渠道的客流利用起来,以将线上线下打通,实现店铺的多种渠道的结合售卖,而且有利于培养用户的品牌心智。According to the precise marketing method based on the user scene attribute information provided in this embodiment, first obtain the user scene attribute information, and the marketing objects (ie users) can be divided through the user scene attribute information; marketing strategy, that is, the marketing strategy for store marketing activities for users is determined; and, according to the consumption channels specified in the marketing strategy, the marketing information corresponding to store marketing activities is provided to users, so that the marketing information obtained by users is the most likely choice for users. The marketing information of the consumption channel for consumption, on the one hand, the consumption channel specified in the marketing strategy matches the attribute information of the user scene, so that the marketing information provided to the user is more targeted, and the user is more likely to use the marketing information. It improves the user's consumption experience; on the other hand, providing different users with marketing information of corresponding consumption channels can not only make use of the passenger flow of each channel to connect online and offline, and realize the combined sales of multiple channels of the store, And it is conducive to cultivating the brand mind of users.
图2示出了根据本发明另一个实施例的基于用户场景属性信息的精准营销方法的流程图。如图2所示,该方法包括:Fig. 2 shows a flowchart of a precise marketing method based on user scene attribute information according to another embodiment of the present invention. As shown in Figure 2, the method includes:
步骤S201,判断用户是否为店铺的会员;若是,则执行步骤S203;若否,则执行步骤S202。Step S201, determine whether the user is a member of the store; if yes, execute step S203; if not, execute step S202.
可选的,在用户完成支付动作后,判断用户是否为店铺会员。Optionally, after the user completes the payment action, it is determined whether the user is a store member.
步骤S202,引导用户加入会员。Step S202, guiding the user to become a member.
步骤S203,获取用户消费次数信息;判断用户消费次数信息是否与预设的消费次数范围匹配;若是,则执行步骤S204;若否,则执行步骤S205。Step S203, obtaining the information of the user's consumption times; judging whether the information of the user's consumption times matches the preset range of consumption times; if yes, execute step S204; if not, execute step S205.
其中,用户消费次数信息指用户在店铺的消费次数,包括用户在多种消费渠道中的消费次数之和,或者,仅包括用户在线下实体店铺的消费次数。Wherein, the user's consumption frequency information refers to the user's consumption frequency in the store, including the sum of the user's consumption frequency in various consumption channels, or only includes the user's consumption frequency in offline physical stores.
通常来讲,若用户经常在店铺消费,则认为该用户对店铺售卖的商品比较满意,有比较强的品牌心智,对于这类店铺常客,则确定用户选择各种消费渠道进行消费的可能性都较高。基于此,通过将用户消费次数信息与预设的消费次数范围进行匹配,判断用户消费次数信息是否属于预设的消费次数范围,将用户按照店铺常客和非店铺常客区别开来,以便于根据不同的营销策略提供营销信息。Generally speaking, if a user often spends in the store, it is considered that the user is satisfied with the products sold in the store and has a relatively strong brand awareness. For frequent customers of this type of store, it is determined that the user is more likely to choose various consumption channels for consumption. higher. Based on this, by matching the user's consumption frequency information with the preset consumption frequency range, it is judged whether the user's consumption frequency information belongs to the preset consumption frequency range, and users are distinguished according to store frequent customers and non-store frequent customers, so as to facilitate different The marketing strategy provides marketing information.
具体地,若用户消费次数信息属于预设的消费次数范围,则确定该用户为店铺常客,则执行步骤S204;若用户消费次数信息不属于预设的消费次数范围,则确定该用户为非店铺常客,则执行步骤S205。Specifically, if the user's consumption frequency information belongs to the preset consumption frequency range, it is determined that the user is a frequent customer of the store, and then step S204 is executed; if the user's consumption frequency information does not belong to the preset consumption frequency range, it is determined that the user is not a store For regular customers, step S205 is performed.
步骤S204,得到全渠道营销策略;利用全渠道营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。Step S204, obtaining the omni-channel marketing strategy; using the consumption channels stipulated in the omni-channel marketing strategy to provide the user with marketing information corresponding to the store marketing activities.
针对店铺常客,则确定提供营销信息的策略为全渠道营销策略,即向店铺常客提供与店铺营销活动对应的所有消费渠道的营销信息。可选的,全渠道营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道、线下外卖消费渠道以及线上消费渠道。For regular customers of the store, the strategy of providing marketing information is determined to be an omni-channel marketing strategy, that is, to provide regular customers of the store with marketing information of all consumption channels corresponding to the store marketing activities. Optionally, the omni-channel marketing strategy stipulates that the consumption channels of store marketing activities are offline to store consumption channels, offline takeaway consumption channels and online consumption channels.
步骤S205,根据用户在店铺的消费行为,获取用户常驻位置信息。Step S205, according to the consumption behavior of the user in the store, the user's resident location information is obtained.
用户常驻位置信息是指用户长时间学习、生活或工作的所在位置的信息,用户常驻位置信息可以通过以下方式确定:The user's resident location information refers to the information on the location where the user studies, lives or works for a long time. The user's resident location information can be determined in the following ways:
在本发明的一些具体的实施例中,用户常驻位置信息根据用户的历史定位记录确定。具体地,根据用户的历史定位记录,确定用户连续停留时间超过预设时间的地点,并将该地点的位置信息确定为用户常驻位置信息。例如,将用户连续停留时间超过8小时的地点确定为用户的居住地点。In some specific embodiments of the present invention, the user's resident location information is determined according to the user's historical location records. Specifically, according to the user's historical location records, determine the location where the user's continuous stay time exceeds a preset time, and determine the location information of the location as the user's resident location information. For example, the place where the user stays continuously for more than 8 hours is determined as the user's residence place.
在本发明的另一些具体的实施例中,用户常驻位置信息根据用户的历史消费商圈位置确定。具体地,根据预设时间周期内,用户的历史消费商圈预测用户生活或工作的区域,并据此确定用户常驻位置信息。例如,在过去的一周内,用户每天中午在商圈E消费,则根据商圈E或商圈E附近的写字楼的位置信息确定用户常驻位置信息。In some other specific embodiments of the present invention, the user's resident location information is determined according to the user's historical shopping district location. Specifically, predict the user's living or working area according to the user's historical consumption business area within a preset time period, and determine the user's resident location information accordingly. For example, in the past week, the user spent in the business district E at noon every day, and the user's resident location information is determined according to the location information of the business district E or the office buildings near the business district E.
上述仅为本发明确定用户常驻位置信息的两种示例方式,但是本发明并不以此为限,具体实施时,也可以通过其它可行的方式确定用户常驻位置信息。The above are only two exemplary ways of determining the user's resident location information in the present invention, but the present invention is not limited thereto. During specific implementation, the user's resident location information may also be determined in other feasible ways.
步骤S206,将用户常驻位置信息与店铺位置信息进行比较,获取与比较结果对应的营销策略。Step S206, comparing the user's resident location information with the store location information, and obtaining a marketing strategy corresponding to the comparison result.
由于距离店铺的远近不同,选择各种消费渠道进行消费的可能性也不同,一般情况下,距离店铺越近,选择线下到店消费渠道进行消费的可能性越大,距离店铺越远,选择线上消费渠道进行消费的可能性越大。基于此,预先设置与不同距离范围对应的营销策略。Due to the difference in the distance from the store, the possibility of choosing various consumption channels for consumption is also different. Generally speaking, the closer the distance to the store, the greater the possibility of choosing offline consumption channels for consumption. Online consumption channels are more likely to consume. Based on this, marketing strategies corresponding to different distance ranges are preset.
具体地,将用户常驻位置信息与店铺位置信息之间的间隔距离,与多个距离范围的端点距离值进行比较;然后,根据比较结果确定该间隔距离所属的距离范围,间隔距离属于不同的距离范围的用户则划分为不同类型的用户,即完成了根据用户常驻位置信息对用户进行划分的过程,而不同类型的用户选择各种消费渠道进行消费的可能性大小是不同的;然后,根据距离范围与营销策略的对应关系,获取针对用户的营销策略,该营销策略中规定的消费渠道为用户选择进行消费的可能性较高的渠道。Specifically, compare the separation distance between the user's resident location information and the store location information with the endpoint distance values of multiple distance ranges; then, determine the distance range to which the separation distance belongs according to the comparison result, and the separation distance belongs to different Users in the distance range are divided into different types of users, that is, the process of dividing users according to the user's resident location information is completed, and different types of users have different possibilities of choosing various consumption channels for consumption; then, According to the corresponding relationship between the distance range and the marketing strategy, a marketing strategy for the user is obtained, and the consumption channel specified in the marketing strategy is a channel with a higher possibility of consumption selected by the user.
其中,距离范围与营销策略的对应关系根据距离店铺不同距离的用户选择各种消费渠道进行消费的可能性大小进行设置。可选的,若比较结果表明用户常驻位置与店铺位置信息之间的距离在第一距离范围内,获取与比较结果对应的第一营销策略,第一营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道;或者,若比较结果表明用户常驻位置与店铺位置之间的距离在第二距离范围内,获取与比较结果对应的第二营销策略,第二营销策略规定了店铺营销活动的消费渠道为线下外卖消费渠道;或者,若比较结果表明用户常驻位置与店铺位置之间的距离在第三距离范围内,获取与比较结果对应的第三营销策略,第三营销策略规定了店铺营销活动的消费渠道为线上消费渠道。Among them, the corresponding relationship between the distance range and the marketing strategy is set according to the possibility that users at different distances from the store choose various consumption channels for consumption. Optionally, if the comparison result shows that the distance between the user's resident location and the store location information is within the first distance range, obtain the first marketing strategy corresponding to the comparison result, and the first marketing strategy specifies the consumption channel of the store marketing activities is the offline consumption channel to the store; or, if the comparison result shows that the distance between the user’s resident location and the store location is within the second distance range, obtain the second marketing strategy corresponding to the comparison result, and the second marketing strategy stipulates that the store The consumption channel of the marketing activity is the offline takeaway consumption channel; or, if the comparison result shows that the distance between the user’s resident location and the store location is within the third distance range, obtain the third marketing strategy corresponding to the comparison result, the third marketing strategy The strategy stipulates that the consumption channel of store marketing activities is the online consumption channel.
举例来说,若第一距离范围、第二距离范围以及第三距离范围分别为0-500米,500-3000米,3000米以外,当比较结果显示用户常驻位置信息对应的位置与店铺位置信息对应的位置之间的间隔距离属于500-3000米时,则获取第二营销策略。For example, if the first distance range, the second distance range, and the third distance range are respectively 0-500 meters, 500-3000 meters, and 3000 meters away, when the comparison result shows that the location corresponding to the user's resident location information is the same as the store location When the distance between the locations corresponding to the information is 500-3000 meters, the second marketing strategy is acquired.
步骤S207,利用营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。Step S207, using the consumption channels stipulated in the marketing strategy to provide the user with marketing information corresponding to the store marketing activities.
以智慧餐厅为例,智慧餐厅提供有到店堂食、外卖到家以及线上实物商品(天猫渠道)三种售卖场景,针对到智慧餐厅消费的用户,在用户支付完成后,根据用户场景属性信息,对于下次再到智慧餐厅消费概率大的用户,例如智慧餐厅辐射范围500米居住或工作的用户,则推送到店堂食消费渠道的优惠券;对于下次到智慧餐厅消费概率低、但属于同商圈的用户,例如智慧餐厅辐射范围500-3000米的工作或居住的用户,则推送外卖到家消费渠道的优惠券;对于下次无法再次到智慧餐厅的、且距离智慧餐厅太远的用户,则可以推送智慧餐厅的线上消费渠道的优惠券,使有品牌心智的用户购买线上的半成品食品,进而实现将线下实体店铺消费的客流引导到不同的售卖场景中,增加品牌商的整体营收;同时,用户获得了更加适合自己的优惠券,能够有更好的消费体验。Taking smart restaurants as an example, smart restaurants provide three sales scenarios: in-store dining, takeaway home delivery, and online physical goods (Tmall channel). , for users who have a high probability of consumption in smart restaurants next time, for example, users who live or work within a radiation range of 500 meters in smart restaurants, coupons will be pushed to the restaurant consumption channel; Users in the same business district, such as users who work or live in a smart restaurant with a radiation range of 500-3000 meters, will push coupons for home delivery consumption channels; for users who cannot go to the smart restaurant again next time and are too far away from the smart restaurant , you can push the coupons of the online consumption channels of smart restaurants, so that brand-minded users can buy online semi-finished food, and then guide the customer flow of offline physical stores to different sales scenarios, increasing the brand business. Overall revenue; at the same time, users get coupons that are more suitable for them and can have a better consumption experience.
需要在此说明的是,本实施例主要以用户场景属性信息为用户常驻位置信息和用户消费次数信息为例,进行了基于用户场景属性信息的精准营销方案的说明,但是,本发明并不以此为限,具体实施时,本领域技术人员可以选择根据其它任意一种或多种用户场景属性信息进行精准营销。可选的,根据用户所处的模式信息和/或用户通过各种渠道进行消费的消费次数信息,进行精准营销。What needs to be explained here is that this embodiment mainly uses user scene attribute information as user resident location information and user consumption frequency information as an example, and describes a precise marketing plan based on user scene attribute information. However, the present invention does not As a limit, during specific implementation, those skilled in the art may choose to carry out precise marketing based on any one or more types of other user scenario attribute information. Optionally, precise marketing is carried out according to the user's mode information and/or the consumption frequency information of the user through various channels.
根据本实施例提供的基于用户场景属性信息的精准营销方法,首先根据用户消费次数信息判断用户是否为店铺常客,若是,则根据全渠道营销策略向用户提供营销信息;若否,则通过将用户常驻位置信息与店铺位置信息进行比较,获取与比较结果对应的营销策略,其中,该营销策略中规定的消费渠道为用户最可能选择的消费渠道;然后,利用营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。利用本实施例方案,一方面,营销策略中规定的消费渠道与用户场景属性信息相匹配,使得提供给用户的营销信息更具有针对性,用户使用该营销信息的可能性更大,提升了用户的消费体验;另一方面,向不同的用户提供相应消费渠道的营销信息,不仅可以将各个渠道的客流利用起来,以将线上线下打通,实现店铺的多种渠道的结合售卖,而且有利于培养用户的品牌心智。According to the precise marketing method based on user scene attribute information provided in this embodiment, firstly, it is judged whether the user is a frequent customer of the store according to the information of user consumption times, and if so, marketing information is provided to the user according to the omni-channel marketing strategy; The resident location information is compared with the store location information, and the marketing strategy corresponding to the comparison result is obtained, wherein the consumption channel specified in the marketing strategy is the consumption channel most likely to be chosen by the user; Provide marketing information corresponding to store marketing activities. Using the scheme of this embodiment, on the one hand, the consumption channel specified in the marketing strategy matches the user scene attribute information, so that the marketing information provided to the user is more targeted, and the user is more likely to use the marketing information, which improves the user experience. On the other hand, providing different users with marketing information of corresponding consumption channels can not only make use of the passenger flow of each channel to connect online and offline, realize the combined sales of multiple channels of the store, but also benefit Cultivate the brand mind of users.
图3示出了根据本发明一个实施例的基于用户场景属性信息的精准营销装置的功能框图。如图3所示,该装置包括:获取模块301,确定模块302以及提供模块303;可选的,该装置还包括:第一判断模块304,第二判断模块305。Fig. 3 shows a functional block diagram of a precision marketing device based on user scene attribute information according to an embodiment of the present invention. As shown in FIG. 3 , the device includes: an acquiring module 301 , a determining module 302 and a providing module 303 ; optionally, the device further includes: a first judging module 304 and a second judging module 305 .
获取模块301,适于根据用户在店铺的消费行为,获取用户场景属性信息;The obtaining module 301 is adapted to obtain user scene attribute information according to the user's consumption behavior in the store;
确定模块302,确定与所述用户场景属性信息对应的营销策略,其中所述营销策略规定了店铺营销活动的消费渠道;Determining module 302, determining a marketing strategy corresponding to the user scene attribute information, wherein the marketing strategy specifies the consumption channel of store marketing activities;
提供模块303,适于利用所述营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。The providing module 303 is adapted to provide users with marketing information corresponding to store marketing activities by using the consumption channels specified in the marketing strategy.
在一种可选的实施方式中,所述用户场景属性信息包括用户常驻位置信息;In an optional implementation manner, the user scene attribute information includes user resident location information;
所述确定模块进一步适于:将用户常驻位置信息与店铺位置信息进行比较,获取与比较结果对应的营销策略。The determining module is further adapted to: compare the user's resident location information with the store location information, and obtain a marketing strategy corresponding to the comparison result.
在一种可选的实施方式中,所述确定模块302进一步适于:In an optional implementation manner, the determining module 302 is further adapted to:
若所述比较结果表明用户常驻位置与店铺位置之间的距离在第一距离范围内,获取与比较结果对应的第一营销策略,所述第一营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道;If the comparison result shows that the distance between the user's resident location and the store location is within the first distance range, the first marketing strategy corresponding to the comparison result is obtained, and the first marketing strategy stipulates that the consumption channel of the store marketing activity is Offline to store consumption channels;
或者,若所述比较结果表明用户常驻位置与店铺位置之间的距离在第二距离范围内,获取与比较结果对应的第二营销策略,所述第二营销策略规定了店铺营销活动的消费渠道为线下外卖消费渠道;Alternatively, if the comparison result shows that the distance between the user's resident location and the store location is within the second distance range, a second marketing strategy corresponding to the comparison result is obtained, and the second marketing strategy specifies the consumption of the store's marketing activities. The channel is an offline takeaway consumption channel;
或者,若所述比较结果表明用户常驻位置与店铺位置之间的距离在第三距离范围内,获取与比较结果对应的第三营销策略,所述第三营销策略规定了店铺营销活动的消费渠道为线上消费渠道。Alternatively, if the comparison result shows that the distance between the user's resident location and the store location is within a third distance range, a third marketing strategy corresponding to the comparison result is obtained, and the third marketing strategy specifies the consumption of the store's marketing activities. The channel is an online consumption channel.
其中,所述用户常驻位置信息根据用户的历史定位记录确定;或者,所述用户常驻位置信息根据用户的历史消费商圈位置确定。Wherein, the user's resident location information is determined according to the user's historical location records; or, the user's resident location information is determined according to the user's historical consumption business district location.
所述装置还包括:第一判断模块304,适于判断用户是否为所述店铺的会员,若否,则引导用户加入会员。The device also includes: a first judging module 304, adapted to judge whether the user is a member of the store, and if not, guide the user to become a member.
其中,所述用户场景属性信息还包含用户消费次数信息;Wherein, the user scene attribute information also includes user consumption times information;
所述装置还包括:第二判断模块305,适于判断用户消费次数信息是否与预设的消费次数范围匹配,若是,则得到全渠道营销策略,所述全渠道营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道、线下外卖消费渠道以及线上消费渠道;The device also includes: a second judging module 305, adapted to judge whether the user's consumption frequency information matches the preset consumption frequency range, and if so, obtain an omni-channel marketing strategy, which specifies the store marketing activities. Consumption channels include offline to store consumption channels, offline takeaway consumption channels and online consumption channels;
所述提供模块303还适于:利用所述全渠道营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。The providing module 303 is further adapted to: use the consumption channels specified in the omni-channel marketing strategy to provide users with marketing information corresponding to store marketing activities.
其中,所述营销信息具体为优惠信息。Wherein, the marketing information is specifically preferential information.
关于上述各个模块的具体结构和工作原理可参照方法实施例中相应步骤的描述,此处不再赘述。For the specific structure and working principle of each of the above modules, reference may be made to the description of the corresponding steps in the method embodiments, which will not be repeated here.
本申请实施例提供了一种非易失性计算机存储介质,所述计算机存储介质存储有至少一可执行指令,该计算机可执行指令可执行上述任意方法实施例中的基于用户场景属性信息的精准营销方法。An embodiment of the present application provides a non-volatile computer storage medium, the computer storage medium stores at least one executable instruction, and the computer executable instruction can execute the precise user scene attribute information based on user scene attribute information in any of the above method embodiments. marketing methods.
图4示出了根据本发明实施例的一种计算设备的结构示意图,本发明具体实施例并不对计算设备的具体实现做限定。Fig. 4 shows a schematic structural diagram of a computing device according to an embodiment of the present invention, and the specific embodiment of the present invention does not limit the specific implementation of the computing device.
如图4所示,该计算设备可以包括:处理器(processor)402、通信接口(Communications Interface)404、存储器(memory)406、以及通信总线408。As shown in FIG. 4 , the computing device may include: a processor (processor) 402 , a communication interface (Communications Interface) 404 , a memory (memory) 406 , and a communication bus 408 .
其中:in:
处理器402、通信接口404、以及存储器406通过通信总线408完成相互间的通信。The processor 402 , the communication interface 404 , and the memory 406 communicate with each other through the communication bus 408 .
通信接口404,用于与其它设备比如客户端或其它服务器等的网元通信。The communication interface 404 is used to communicate with network elements of other devices such as clients or other servers.
处理器402,用于执行程序410,具体可以执行上述基于用户场景属性信息的精准营销方法实施例中的相关步骤。The processor 402 is configured to execute the program 410, specifically, may execute the relevant steps in the above embodiment of the precise marketing method based on user scene attribute information.
具体地,程序410可以包括程序代码,该程序代码包括计算机操作指令。Specifically, the program 410 may include program codes including computer operation instructions.
处理器402可能是中央处理器CPU,或者是特定集成电路ASIC(ApplicationSpecific Integrated Circuit),或者是被配置成实施本发明实施例的一个或多个集成电路。计算设备包括的一个或多个处理器,可以是同一类型的处理器,如一个或多个CPU;也可以是不同类型的处理器,如一个或多个CPU以及一个或多个ASIC。The processor 402 may be a central processing unit CPU, or an Application Specific Integrated Circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of the present invention. The one or more processors included in the computing device may be of the same type, such as one or more CPUs, or may be different types of processors, such as one or more CPUs and one or more ASICs.
存储器406,用于存放程序410。存储器406可能包含高速RAM存储器,也可能还包括非易失性存储器(non-volatile memory),例如至少一个磁盘存储器。The memory 406 is used to store the program 410 . The memory 406 may include a high-speed RAM memory, and may also include a non-volatile memory (non-volatile memory), such as at least one disk memory.
程序410具体可以用于使得处理器402执行以下操作:The program 410 can specifically be used to make the processor 402 perform the following operations:
根据用户在店铺的消费行为,获取用户场景属性信息;Obtain user scene attribute information according to the user's consumption behavior in the store;
确定与所述用户场景属性信息对应的营销策略,其中所述营销策略规定了店铺营销活动的消费渠道;Determining a marketing strategy corresponding to the user scenario attribute information, wherein the marketing strategy specifies consumption channels for store marketing activities;
利用所述营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。Using the consumption channels specified in the marketing strategy to provide users with marketing information corresponding to store marketing activities.
在一种可选的实施方式中,所述用户场景属性信息包括用户常驻位置信息;In an optional implementation manner, the user scene attribute information includes user resident location information;
程序410具体可以进一步用于使得处理器402执行以下操作:将用户常驻位置信息与店铺位置信息进行比较,获取与比较结果对应的营销策略。The program 410 may be further specifically configured to enable the processor 402 to perform the following operations: compare the user's resident location information with the store location information, and obtain a marketing strategy corresponding to the comparison result.
在一种可选的实施方式中,程序410具体可以进一步用于使得处理器402执行以下操作:In an optional implementation manner, the program 410 may be further specifically configured to enable the processor 402 to perform the following operations:
若所述比较结果表明用户常驻位置与店铺位置之间的距离在第一距离范围内,获取与比较结果对应的第一营销策略,所述第一营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道;If the comparison result shows that the distance between the user's resident location and the store location is within the first distance range, the first marketing strategy corresponding to the comparison result is obtained, and the first marketing strategy stipulates that the consumption channel of the store marketing activity is Offline to store consumption channels;
或者,若所述比较结果表明用户常驻位置与店铺位置之间的距离在第二距离范围内,获取与比较结果对应的第二营销策略,所述第二营销策略规定了店铺营销活动的消费渠道为线下外卖消费渠道;Alternatively, if the comparison result shows that the distance between the user's resident location and the store location is within the second distance range, a second marketing strategy corresponding to the comparison result is obtained, and the second marketing strategy specifies the consumption of the store's marketing activities. The channel is an offline takeaway consumption channel;
或者,若所述比较结果表明用户常驻位置与店铺位置之间的距离在第三距离范围内,获取与比较结果对应的第三营销策略,所述第三营销策略规定了店铺营销活动的消费渠道为线上消费渠道。Alternatively, if the comparison result shows that the distance between the user's resident location and the store location is within a third distance range, a third marketing strategy corresponding to the comparison result is obtained, and the third marketing strategy specifies the consumption of the store's marketing activities. The channel is an online consumption channel.
在一种可选的实施方式中,所述用户常驻位置信息根据用户的历史定位记录确定;或者,所述用户常驻位置信息根据用户的历史消费商圈位置确定。In an optional implementation manner, the user's resident location information is determined according to the user's historical location records; or, the user's resident location information is determined according to the user's historical consumption business district location.
在一种可选的实施方式中,程序410具体可以进一步用于使得处理器402执行以下操作:In an optional implementation manner, the program 410 may be further specifically configured to enable the processor 402 to perform the following operations:
判断用户是否为所述店铺的会员,若否,则引导用户加入会员。Determine whether the user is a member of the store, and if not, guide the user to become a member.
在一种可选的实施方式中,所述用户场景属性信息还包含用户消费次数信息;In an optional implementation manner, the user scene attribute information also includes user consumption times information;
程序410具体可以进一步用于使得处理器402执行以下操作:The program 410 may be further specifically used to make the processor 402 perform the following operations:
判断用户消费次数信息是否与预设的消费次数范围匹配,若是,则得到全渠道营销策略,所述全渠道营销策略规定了店铺营销活动的消费渠道为线下到店消费渠道、线下外卖消费渠道以及线上消费渠道,利用所述全渠道营销策略规定的消费渠道向用户提供店铺营销活动对应的营销信息。Judging whether the information on the number of consumption times of the user matches the preset range of consumption times, if so, an omni-channel marketing strategy is obtained. Channels and online consumption channels, using the consumption channels stipulated in the omni-channel marketing strategy to provide users with marketing information corresponding to store marketing activities.
在一种可选的实施方式中,所述营销信息具体为优惠信息。In an optional implementation manner, the marketing information is specifically preferential information.
在此提供的算法和显示不与任何特定计算机、虚拟系统或者其它设备固有相关。各种通用系统也可以与基于在此的示教一起使用。根据上面的描述,构造这类系统所要求的结构是显而易见的。此外,本发明也不针对任何特定编程语言。应当明白,可以利用各种编程语言实现在此描述的本发明的内容,并且上面对特定语言所做的描述是为了披露本发明的最佳实施方式。The algorithms and displays presented herein are not inherently related to any particular computer, virtual system, or other device. Various generic systems can also be used with the teachings based on this. The structure required to construct such a system is apparent from the above description. Furthermore, the present invention is not specific to any particular programming language. It should be understood that various programming languages can be used to implement the content of the present invention described herein, and the above description of specific languages is for disclosing the best mode of the present invention.
在此处所提供的说明书中,说明了大量具体细节。然而,能够理解,本发明的实施例可以在没有这些具体细节的情况下实践。在一些实例中,并未详细示出公知的方法、结构和技术,以便不模糊对本说明书的理解。In the description provided herein, numerous specific details are set forth. However, it is understood that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure the understanding of this description.
类似地,应当理解,为了精简本公开并帮助理解各个发明方面中的一个或多个,在上面对本发明的示例性实施例的描述中,本发明的各个特征有时被一起分组到单个实施例、图、或者对其的描述中。然而,并不应将该公开的方法解释成反映如下意图:即所要求保护的本发明要求比在每个权利要求中所明确记载的特征更多的特征。更确切地说,如权利要求书所反映的那样,发明方面在于少于前面公开的单个实施例的所有特征。因此,遵循具体实施方式的权利要求书由此明确地并入该具体实施方式,其中每个权利要求本身都作为本发明的单独实施例。Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, in order to streamline this disclosure and to facilitate an understanding of one or more of the various inventive aspects, various features of the invention are sometimes grouped together in a single embodiment, figure, or its description. This method of disclosure, however, is not to be interpreted as reflecting an intention that the claimed invention requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the Detailed Description are hereby expressly incorporated into this Detailed Description, with each claim standing on its own as a separate embodiment of this invention.
本领域那些技术人员可以理解,可以对实施例中的设备中的模块进行自适应性地改变并且把它们设置在与该实施例不同的一个或多个设备中。可以把实施例中的模块或单元或组件组合成一个模块或单元或组件,以及此外可以把它们分成多个子模块或子单元或子组件。除了这样的特征和/或过程或者单元中的至少一些是相互排斥之外,可以采用任何组合对本说明书(包括伴随的权利要求、摘要和附图)中公开的所有特征以及如此公开的任何方法或者设备的所有过程或单元进行组合。除非另外明确陈述,本说明书(包括伴随的权利要求、摘要和附图)中公开的每个特征可以由提供相同、等同或相似目的的替代特征来代替。Those skilled in the art can understand that the modules in the device in the embodiment can be adaptively changed and arranged in one or more devices different from the embodiment. Modules or units or components in the embodiments may be combined into one module or unit or component, and furthermore may be divided into a plurality of sub-modules or sub-units or sub-assemblies. All features disclosed in this specification (including accompanying claims, abstract and drawings) and any method or method so disclosed may be used in any combination, except that at least some of such features and/or processes or units are mutually exclusive. All processes or units of equipment are combined. Each feature disclosed in this specification (including accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.
此外,本领域的技术人员能够理解,尽管在此所述的一些实施例包括其它实施例中所包括的某些特征而不是其它特征,但是不同实施例的特征的组合意味着处于本发明的范围之内并且形成不同的实施例。例如,在权利要求书中,所要求保护的实施例的任意之一都可以以任意的组合方式来使用。Furthermore, those skilled in the art will understand that although some embodiments described herein include some features included in other embodiments but not others, combinations of features from different embodiments are meant to be within the scope of the invention. and form different embodiments. For example, in the claims, any one of the claimed embodiments can be used in any combination.
本发明的各个部件实施例可以以硬件实现,或者以在一个或者多个处理器上运行的软件模块实现,或者以它们的组合实现。本领域的技术人员应当理解,可以在实践中使用微处理器或者数字信号处理器(DSP)来实现根据本发明实施例的基于用户场景属性信息的精准营销装置中的一些或者全部部件的一些或者全部功能。本发明还可以实现为用于执行这里所描述的方法的一部分或者全部的设备或者装置程序(例如,计算机程序和计算机程序产品)。这样的实现本发明的程序可以存储在计算机可读介质上,或者可以具有一个或者多个信号的形式。这样的信号可以从因特网网站上下载得到,或者在载体信号上提供,或者以任何其他形式提供。The various component embodiments of the present invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art should understand that a microprocessor or a digital signal processor (DSP) can be used in practice to implement some or all of the components in the precision marketing device based on user scene attribute information according to an embodiment of the present invention. Full functionality. The present invention can also be implemented as an apparatus or an apparatus program (for example, a computer program and a computer program product) for performing a part or all of the methods described herein. Such a program for realizing the present invention may be stored on a computer-readable medium, or may be in the form of one or more signals. Such a signal may be downloaded from an Internet site, or provided on a carrier signal, or provided in any other form.
应该注意的是上述实施例对本发明进行说明而不是对本发明进行限制,并且本领域技术人员在不脱离所附权利要求的范围的情况下可设计出替换实施例。在权利要求中,不应将位于括号之间的任何参考符号构造成对权利要求的限制。单词“包含”不排除存在未列在权利要求中的元件或步骤。位于元件之前的单词“一”或“一个”不排除存在多个这样的元件。本发明可以借助于包括有若干不同元件的硬件以及借助于适当编程的计算机来实现。在列举了若干装置的单元权利要求中,这些装置中的若干个可以是通过同一个硬件项来具体体现。单词第一、第二、以及第三等的使用不表示任何顺序。可将这些单词解释为名称。It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention can be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In a unit claim enumerating several means, several of these means can be embodied by one and the same item of hardware. The use of the words first, second, and third, etc. does not indicate any order. These words can be interpreted as names.
Claims (10)
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011111501.9A CN112232876B (en) | 2018-07-18 | 2018-07-18 | Accurate marketing method and device based on user scene attribute information |
| CN201810789259.7A CN109003131B (en) | 2018-07-18 | 2018-07-18 | Accurate marketing method and device based on user scene attribute information |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810789259.7A CN109003131B (en) | 2018-07-18 | 2018-07-18 | Accurate marketing method and device based on user scene attribute information |
Related Child Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011111501.9A Division CN112232876B (en) | 2018-07-18 | 2018-07-18 | Accurate marketing method and device based on user scene attribute information |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN109003131A true CN109003131A (en) | 2018-12-14 |
| CN109003131B CN109003131B (en) | 2020-09-22 |
Family
ID=64598754
Family Applications (2)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810789259.7A Active CN109003131B (en) | 2018-07-18 | 2018-07-18 | Accurate marketing method and device based on user scene attribute information |
| CN202011111501.9A Active CN112232876B (en) | 2018-07-18 | 2018-07-18 | Accurate marketing method and device based on user scene attribute information |
Family Applications After (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011111501.9A Active CN112232876B (en) | 2018-07-18 | 2018-07-18 | Accurate marketing method and device based on user scene attribute information |
Country Status (1)
| Country | Link |
|---|---|
| CN (2) | CN109003131B (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110175858A (en) * | 2019-03-27 | 2019-08-27 | 阿里巴巴集团控股有限公司 | The method and system of e-sourcing are provided in a kind of adjustment |
| CN111107155A (en) * | 2019-12-26 | 2020-05-05 | 珠海格力电器股份有限公司 | Information pushing method and server |
| CN111178968A (en) * | 2019-12-30 | 2020-05-19 | 深圳市云积分科技有限公司 | Marketing method and device for online store and offline store |
| CN111340565A (en) * | 2020-03-20 | 2020-06-26 | 北京爱笔科技有限公司 | Information recommendation method, device, equipment and storage medium |
| CN111415178A (en) * | 2019-01-04 | 2020-07-14 | 阿里巴巴集团控股有限公司 | User rights information providing method, device and electronic device |
| CN114493733A (en) * | 2020-10-28 | 2022-05-13 | 福建凯米网络科技有限公司 | Recommendation method based on box portrait and computer readable storage medium |
| CN117726359A (en) * | 2024-02-08 | 2024-03-19 | 成都纳宝科技有限公司 | Interactive marketing method, system and equipment |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112507242B (en) * | 2021-02-04 | 2021-06-18 | 浙江口碑网络技术有限公司 | Service intention identification method and device and electronic equipment |
| CN113763052B (en) * | 2021-09-14 | 2024-08-13 | 胜斗士(上海)科技技术发展有限公司 | Method for determining geographic service range of store |
| CN116308513A (en) * | 2023-03-10 | 2023-06-23 | 深圳市优讯信息技术有限公司 | Method, device, medium and equipment for activating and preserving account of group of alternate senders |
| CN120146893B (en) * | 2025-03-05 | 2025-09-19 | 北京正和思齐数据科技有限公司 | Marketing scene intelligent training management method, device and storage medium |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106296308A (en) * | 2016-08-24 | 2017-01-04 | 广州云移信息科技有限公司 | A kind of trade company's marketing method and system |
| CN107103024A (en) * | 2016-12-23 | 2017-08-29 | 阿里巴巴集团控股有限公司 | Consumption data processing method, device and electronic equipment |
| CN107609960A (en) * | 2017-10-18 | 2018-01-19 | 口碑(上海)信息技术有限公司 | Rationale for the recommendation generation method and device |
Family Cites Families (19)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2011054071A1 (en) * | 2009-11-06 | 2011-05-12 | Edatanetworks Inc. | Method, system, and computer program for attracting localand regional businesses to an automated cause marketing environment |
| GB2488298A (en) * | 2009-11-30 | 2012-08-22 | Viglink Inc | System and method for facilitating affiliate marketing relationships |
| CA2735538A1 (en) * | 2011-03-30 | 2012-09-30 | Leonard J. Gaik | Affiliate consumer referral marketing |
| KR20150070481A (en) * | 2013-12-16 | 2015-06-25 | 넷다이버(주) | Marketing system and method using thereof |
| US20150170225A1 (en) * | 2013-12-18 | 2015-06-18 | Jean Élie Belleroche | Collaborative platform system for live entertaining |
| CN104346746A (en) * | 2014-09-27 | 2015-02-11 | 深圳市无微不至数字技术有限公司 | Consumption dynamic line plan system and method for offline business district |
| KR102472663B1 (en) * | 2015-08-17 | 2022-11-30 | 주식회사 케이티 | Method and device for providing marketing service |
| CN106817384A (en) * | 2015-11-27 | 2017-06-09 | 亿阳信通股份有限公司 | A kind of analysis method and system that behavior is accessed based on user's telecommunications |
| CN107230089A (en) * | 2016-03-23 | 2017-10-03 | 北京爱街网络科技有限公司 | A kind of intelligent scene marketing method and its relevant equipment |
| CN107451836A (en) * | 2016-05-31 | 2017-12-08 | 知而行(上海)营销咨询有限公司 | A kind of configurable coupon distribution method based on consumer consumption behavior under line |
| CN107622400A (en) * | 2016-07-13 | 2018-01-23 | 湖南易分销电子商务有限公司 | It is a kind of to be applied to shopping at network preferential movable processing system and method |
| CN107025578A (en) * | 2017-04-13 | 2017-08-08 | 上海艾德韦宣股份有限公司 | A kind of big data intelligent marketing system and marketing method |
| CN107403365A (en) * | 2017-07-31 | 2017-11-28 | 合肥光照信息科技有限公司 | A kind of SWCC trade centers based on OTO patterns |
| CN107844988A (en) * | 2017-09-15 | 2018-03-27 | 南京安讯科技有限责任公司 | A kind of intelligent marketing system excavated based on big data with geographical position matching |
| CN107679915A (en) * | 2017-09-30 | 2018-02-09 | 平安科技(深圳)有限公司 | Management method, device, equipment and the computer-readable storage medium of marketing activity |
| CN107657483B (en) * | 2017-09-30 | 2020-06-23 | 四川智胜慧旅科技有限公司 | Global intelligent tourism system |
| CN107862549A (en) * | 2017-11-03 | 2018-03-30 | 北京翰宁智能科技有限责任公司 | A kind of reward voucher put-on method and system |
| CN108038722A (en) * | 2017-12-07 | 2018-05-15 | 深圳慧逛信息服务有限公司 | A kind of interactive marketing system |
| CN108289121B (en) * | 2018-01-02 | 2020-09-29 | 阿里巴巴集团控股有限公司 | Marketing information pushing method and device |
-
2018
- 2018-07-18 CN CN201810789259.7A patent/CN109003131B/en active Active
- 2018-07-18 CN CN202011111501.9A patent/CN112232876B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106296308A (en) * | 2016-08-24 | 2017-01-04 | 广州云移信息科技有限公司 | A kind of trade company's marketing method and system |
| CN107103024A (en) * | 2016-12-23 | 2017-08-29 | 阿里巴巴集团控股有限公司 | Consumption data processing method, device and electronic equipment |
| CN107609960A (en) * | 2017-10-18 | 2018-01-19 | 口碑(上海)信息技术有限公司 | Rationale for the recommendation generation method and device |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111415178A (en) * | 2019-01-04 | 2020-07-14 | 阿里巴巴集团控股有限公司 | User rights information providing method, device and electronic device |
| CN110175858A (en) * | 2019-03-27 | 2019-08-27 | 阿里巴巴集团控股有限公司 | The method and system of e-sourcing are provided in a kind of adjustment |
| CN111107155A (en) * | 2019-12-26 | 2020-05-05 | 珠海格力电器股份有限公司 | Information pushing method and server |
| CN111107155B (en) * | 2019-12-26 | 2021-01-15 | 珠海格力电器股份有限公司 | Information pushing method and server |
| CN111178968A (en) * | 2019-12-30 | 2020-05-19 | 深圳市云积分科技有限公司 | Marketing method and device for online store and offline store |
| CN111178968B (en) * | 2019-12-30 | 2021-10-01 | 深圳市云积分科技有限公司 | Marketing method and device for online store and offline store |
| CN111340565A (en) * | 2020-03-20 | 2020-06-26 | 北京爱笔科技有限公司 | Information recommendation method, device, equipment and storage medium |
| CN114493733A (en) * | 2020-10-28 | 2022-05-13 | 福建凯米网络科技有限公司 | Recommendation method based on box portrait and computer readable storage medium |
| CN117726359A (en) * | 2024-02-08 | 2024-03-19 | 成都纳宝科技有限公司 | Interactive marketing method, system and equipment |
| CN117726359B (en) * | 2024-02-08 | 2024-04-26 | 成都纳宝科技有限公司 | Interactive marketing method, system and equipment |
Also Published As
| Publication number | Publication date |
|---|---|
| CN112232876B (en) | 2024-03-22 |
| CN112232876A (en) | 2021-01-15 |
| CN109003131B (en) | 2020-09-22 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN109003131A (en) | Precise marketing method and device based on user scene attribute information | |
| CN109377328B (en) | Method and device for recommending geographical positions of merchant stores | |
| US20140304075A1 (en) | Methods and systems for transmitting live coupons | |
| US20140089133A1 (en) | Techniques for determining substitutes for purchased items in a purchase history of a user | |
| Santoso et al. | Customer loyalty in collaborative consumption model: Empirical study of CRM for product-service system-based e-commerce in Indonesia | |
| CN107784528A (en) | A kind of transmitting advertisement information method and device | |
| US20190078908A1 (en) | Recording medium recording information output program, information output method, and information processing apparatus | |
| CN109213936B (en) | Commodity searching method and device | |
| CN110472995B (en) | Store arrival prediction method and device, readable storage medium and electronic equipment | |
| CN107481052A (en) | A kind of transmitting advertisement information method and terminal | |
| CN110189157A (en) | Trade company's management method, system, electric terminal and storage medium | |
| CN104008495A (en) | Product-oriented retail outlet marketing recommendation method | |
| JP6151208B2 (en) | Information management apparatus, information management method, and information management program | |
| CN110910179A (en) | Group marketing method and device | |
| CN111028048A (en) | Resource information pushing method, client and server | |
| CN103353865A (en) | Barter electronic trading commodity recommendation method based on position | |
| WO2014089944A1 (en) | Method and system for identifying defective goods based on user purchasing behaviour | |
| JP6001715B1 (en) | Expense ratio estimation device and expense ratio estimation method | |
| CN104166884A (en) | Method for predicting retail outlet product sales on basis of collaborative filtering | |
| CN113887767A (en) | Object processing method and device | |
| WO2018034034A1 (en) | Information processing device, information processing method, and program | |
| JP6679704B1 (en) | Information processing apparatus, information processing method, and information processing program | |
| JP2017191498A (en) | Apparatus, method and program | |
| CN109508340A (en) | The method of precision marketing | |
| Kaniawati et al. | Marketing strategy model in efforts to maintain MSMEs during the Covid-19 pandemic |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |