CN108833172B - Network fault alarm processing method and device and network system - Google Patents

Abstract

Embodiments of the present invention provide a method, device and network system for processing network fault alarms, relate to the field of communication technologies, and solve the problem that in the prior art, as the number of fault alarms occurring in network element equipment continues to increase, operators need to increase More operation and maintenance personnel are required to ensure that each fault alarm can be solved in a timely manner to ensure user experience. The method includes: acquiring account information of a user account corresponding to the fault alarm information in the BOSS system; when it is determined that the user of the user account corresponding to the fault alarm information is classified as a group capable of automatic operation and maintenance, and the fault of the fault alarm information When classified as a group capable of automatic operation and maintenance, a user prompt message carrying a solution for solving the fault cause is sent to the UE bound to the user account. The embodiment of the present invention is used for processing fault alarm information.

Description

A method, device and network system for processing network fault alarm

technical field

The present invention relates to the technical field of communications, and in particular, to a method, device and network system for processing a network fault alarm.

Background technique

The network element equipment involved in the fixed network service under the fiber to the home (English full name: Fiber To The Home, abbreviation: FTTH) network architecture, as shown in Figure 1, includes: set-top box-1, gateway-2, optical line terminal ( English full name: optical line terminal, abbreviation: OLT)-3, broadband remote access server (English full name: Broadband Remote Access Server, abbreviation: BRAS)-4; Because fixed network services involve many network elements and equipment, they are highly professional. , and the business is complex, once the network element equipment has a fault alarm, the user equipment (full English name: UserEquipment, referred to as: UE) used by the operation and maintenance personnel will display the corresponding fault alarm information, so that the operation and maintenance personnel will come to the door according to the fault alarm information displayed by the UE. The service solves the faults of network element equipment; since the number of fault alarms handled by each operation and maintenance personnel within the specified time is limited, with the popularization of the Internet Protocol Television (English full name: Internet Protocol Television, referred to as: IPTV) services , the number of set-top boxes and gateways and the complexity of services have gradually increased, and the number of fault alarms of network element equipment has also increased. Operators need to add more operation and maintenance personnel to ensure that each fault alarm can be resolved in time. user experience.

As can be seen from the above, in the prior art, as the number of fault alarms of network element equipment continues to increase, operators need to add more operation and maintenance personnel to ensure that each fault alarm can be resolved in time and ensure user experience.

SUMMARY OF THE INVENTION

Embodiments of the present invention provide a method, device and network system for processing network fault alarms, which solve the problem that in the prior art, as the number of fault alarms occurring in network element equipment continues to increase, operators need to add more operation and maintenance personnel To ensure that each fault alarm can be solved in a timely manner and ensure the user's experience.

To achieve the above object, the embodiments of the present invention adopt the following technical solutions:

In a first aspect, an embodiment of the present invention provides a method for processing a network fault alarm, including: acquiring fault alarm information of a link to be detected; acquiring account information of a user account corresponding to the fault alarm information in the BOSS system; according to the account information, Determine the user classification of the user account corresponding to the fault alarm information; wherein, the user classification includes: user group and operation and maintenance group, the user group is used to indicate that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group is used to indicate that the user cannot solve the problem The fault corresponding to the fault alarm information; according to the account information and fault alarm information of the user account corresponding to the fault alarm information, the fault classification of the fault alarm information is determined; wherein, the fault classification includes: the user fault group and the operation and maintenance fault group. In order to indicate that the user can solve the fault corresponding to the fault alarm information, the operation and maintenance fault group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information; when it is determined that the user of the user account corresponding to the fault alarm information is classified into a user group, and the fault alarm information When the fault is classified as a user fault group, the user prompt information is sent to the UE bound to the user account; wherein, the user prompt information carries the solution of the fault corresponding to the fault alarm information.

Optionally, the method further includes: when it is determined that the user of the user account corresponding to the fault alarm information is classified as an operation and maintenance group, and the fault of the fault alarm information is classified as a user fault group, or the user of the user account corresponding to the fault alarm information is classified as User group, and the fault of the fault alarm information is classified into the operation and maintenance fault group, or the user of the user account corresponding to the fault alarm information is classified into the operation and maintenance group, and the fault of the fault alarm information is classified into the operation and maintenance fault group, the operation and maintenance prompt is sent. The information is sent to the UE used by the operation and maintenance personnel; wherein, the operation and maintenance prompt information carries the fault alarm information.

Optionally, the account information includes at least one of the following: whether the user account is registered with the mobile phone business hall APP, the number of times the user has used the mobile phone business hall APP within a preset time period, whether the user account is registered with the gateway APP, and whether the user has registered with the mobile phone business hall APP in the preset time period. The number of times the gateway APP is used in the system; according to the account information, the user classification of the user account corresponding to the fault alarm information is determined, including: according to whether the user account is registered with the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within the preset time period, Whether the user account is registered with the gateway APP, the number of times the user has used the gateway APP within the preset time period, and the account information value table, determine the score of the user account corresponding to the fault alarm information; when it is determined that the score of the user account corresponding to the fault alarm information is greater than the score When the threshold is determined, the user of the user account corresponding to the fault alarm information is classified as a user group; when it is determined that the score of the user account corresponding to the fault alarm information is less than or equal to the score threshold, the user of the user account corresponding to the fault alarm information is determined to be classified as operation and maintenance Group.

Optionally, determining the fault classification of the fault alarm information according to the account information and the fault alarm information of the user account corresponding to the fault alarm information, including: determining the corresponding business in the fault alarm information according to the account information of the user account corresponding to the fault alarm information Whether it is normal; when it is determined that the corresponding business in the fault alarm information is abnormal, determine that the fault of the fault alarm information is classified as a user fault group; when it is determined that the corresponding business in the fault alarm information is normal, determine the cause of the fault that caused the fault alarm information; according to the determination The fault cause and fault classification table that caused the fault alarm information are used to determine the fault classification of the fault alarm information.

In a second aspect, an embodiment of the present invention provides a network fault alarm processing device, including: an acquisition module for acquiring fault alarm information of a link to be detected; an acquisition module for acquiring the corresponding fault alarm information in the BOSS system The account information of the user account; the processing module is used to determine the user classification of the user account corresponding to the fault alarm information according to the account information obtained by the obtaining module; wherein, the user classification includes: a user group and an operation and maintenance group, and the user group is used to indicate The user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information; the processing module is also used to obtain account information and obtain the account information of the user account corresponding to the fault alarm information obtained by the acquisition module The fault alarm information obtained by the module determines the fault classification of the fault alarm information; wherein, the fault classification includes: user fault group and operation and maintenance fault group, the user fault group is used to indicate that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance fault group Used to indicate that the user cannot solve the fault corresponding to the fault alarm information; the processing module is also used to determine that the user of the user account corresponding to the fault alarm information obtained by the acquisition module is classified as a user group, and the fault of the fault alarm information acquired by the acquisition module is determined. When classified as a user fault group, the sending module is controlled to send user prompt information to the UE bound to the user account; wherein the user prompt information carries the solution of the fault corresponding to the fault alarm information.

Optionally, the processing module is further configured to classify the user of the user account corresponding to the fault alarm information obtained by the obtaining module as an operation and maintenance group, and classify the failure of the fault alarm information obtained by the obtaining module into a user failure group, or the obtaining module The user of the user account corresponding to the acquired fault alarm information is classified as a user group, and the fault of the fault alarm information acquired by the acquisition module is classified as an operation and maintenance fault group, or the user of the user account corresponding to the fault alarm information acquired by the acquisition module is classified as an operation and maintenance fault group. When the fault of the fault alarm information obtained by the acquisition module is classified into the operation and maintenance fault group, the sending module is controlled to send the operation and maintenance prompt information to the UE used by the operation and maintenance personnel; wherein, the operation and maintenance prompt information carries the fault alarm information.

Optionally, the account information includes at least one of the following: whether the user account is registered with the mobile phone business hall APP, the number of times the user has used the mobile phone business hall APP within a preset time period, whether the user account is registered with the gateway APP, and whether the user has registered with the mobile phone business hall APP in the preset time period. The number of times that the gateway APP is used within the system; the processing module is specifically used for whether the user account obtained by the acquisition module is registered in the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within a preset time period, whether the user account is registered in the gateway APP, the user Determine the score of the user account corresponding to the fault alarm information by using the number of times the gateway APP is used within the preset time period and the account information value table; the processing module is specifically used to determine the score of the user account corresponding to the fault alarm information obtained by the acquisition module When it is greater than the score threshold, it is determined that the user of the user account corresponding to the fault alarm information is classified as a user group; the processing module is specifically used to determine that the score of the user account corresponding to the fault alarm information obtained by the acquisition module is less than or equal to the score threshold, determine the fault The users of the user accounts corresponding to the alarm information are classified into operation and maintenance groups.

Optionally, the processing module is specifically configured to, according to the account information of the user account corresponding to the fault alarm information acquired by the acquisition module, determine whether the corresponding opened service in the fault alarm information is normal; the processing module is further configured to obtain the When the corresponding service in the fault alarm information obtained by the device is abnormal, determine that the fault of the fault alarm information is classified as a user fault group; the processing module is further configured to determine the cause of the fault alarm information when the corresponding service in the fault alarm information obtained by the acquisition module is determined to be normal. The processing module is also used to determine the fault classification of the fault alarm information according to the determined fault cause causing the fault alarm information and the fault classification table.

In a third aspect, an embodiment of the present invention provides a network system, including: a set-top box, a gateway, an OLT device, a BRAS device, an RMS platform, a BOSS system, and any processing device provided in the second aspect.

It can be seen from the above solution that the method for processing a network fault alarm provided by the embodiment of the present invention does not require operation and maintenance personnel to come to the door to solve each fault alarm information, but instead, according to the account information of the user account corresponding to the fault alarm information, the fault alarm information The corresponding user account is classified as a user; at the same time, the fault alarm information is classified according to the account information and the fault alarm information; thus, when the user of the user account corresponding to the fault alarm information is determined to be classified into an automatic operation and maintenance group, and the failure When the fault of the alarm information is classified into an automatic operation and maintenance group, the user prompt information carrying the solution to solve the fault corresponding to the fault alarm information is sent to the UE bound to the user account, so that the user can solve the problem by himself according to the solution displayed by the UE. The fault corresponding to the fault alarm information ensures the user's experience; at the same time, because the user can solve some faults corresponding to the fault alarm information through the solution displayed by the UE, it reduces the total number of fault alarm information that the operation and maintenance personnel need to solve, without the need for Add additional operation and maintenance personnel to ensure user experience and reduce operation and maintenance costs; it solves the problem that in the prior art, as the number of fault alarms of network element equipment continues to increase, operators need to add more operation and maintenance personnel to Ensure that each fault alarm can be resolved in a timely manner to ensure user experience.

Description of drawings

In order to explain the embodiments of the present invention or the technical solutions in the prior art more clearly, the following briefly introduces the accompanying drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description are only These are some embodiments of the present invention. For those of ordinary skill in the art, other drawings can also be obtained according to these drawings without creative efforts.

Fig. 1 is the network architecture schematic diagram of FTTH network in the prior art;

2 is a schematic flowchart of a method for processing a network fault alarm according to an embodiment of the present invention;

3 is another schematic flowchart of a method for processing a network fault alarm according to an embodiment of the present invention;

FIG. 4-a is another schematic flowchart of a method for processing a network fault alarm according to an embodiment of the present invention;

FIG. 4-b is a schematic flowchart of still another method for processing a network fault alarm according to an embodiment of the present invention;

FIG. 5-a is another schematic flowchart of a method for processing a network fault alarm according to an embodiment of the present invention;

Fig. 5-b is another schematic flowchart of a method for processing a network fault alarm according to an embodiment of the present invention;

6 is a schematic structural diagram of an apparatus for processing a network fault alarm according to an embodiment of the present invention;

FIG. 7 is an embodiment of the present invention, which provides a partial architecture of operation and maintenance management in an actual application of a device for processing a network fault alarm;

FIG. 8 is a schematic structural diagram of a network system according to an embodiment of the present invention.

Reference number:

processing device-10;

Receiving module-101; Processing module-102; Sending module-103.

Detailed ways

The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, but not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

In practical applications, due to the popularization of IPTV services, the number of set-top boxes and gateways and the complexity of services have gradually increased, and the number of fault alarms of network element equipment has also increased. Operators need to add more operation and maintenance personnel to To ensure that each fault alarm can be solved in time, to ensure user experience; in order to solve the above problem, the embodiment of the present invention provides a processing method for network fault alarm, which can ensure user experience without adding additional operation and maintenance personnel. The specific implementation methods for processing fault alarm information are as follows:

Example 1

An embodiment of the present invention provides a method for processing a network fault alarm. As shown in FIG. 2 , the method includes:

S101. Acquire fault alarm information of a link to be detected.

It should be noted that, in practical applications, the link to be detected may include multiple network element devices, and when a problem occurs with the network element device, the network element device will report fault alarm information; exemplarily, the The network element equipment includes: set-top box, gateway, OLT, BRAS, RMS platform, BOSS system and processing device for network fault alarm.

S102: Acquire account information of a user account corresponding to the fault alarm information in the BOSS system.

It should be noted that the business operation support system (full English name: Business&Operation Support System, referred to as, BOSS) is a business support system (full English name: Business support system, referred to as: BSS) and operation support system (full English name: The Office of Strategic Services, Abbreviation: OSS), which mainly stores user account information and related business handling information.

S103, according to the account information, determine the user classification of the user account corresponding to the fault alarm information; wherein, the user classification includes: a user group and an operation and maintenance group, the user group is used to indicate that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group uses It is used to indicate that the user cannot solve the fault corresponding to the fault alarm information.

It should be noted that, in practical applications, since some users have the ability to solve the fault corresponding to the fault alarm information according to the solution; therefore, the user can solve the fault that is convenient for the user to deal with, so that the fault alarm information can be solved by the user himself. More timely processing; specifically, the process of classifying user accounts corresponding to fault alarm information is as follows:

As shown in Figure 4-a and Figure 4-b, the embodiment of the present invention provides a method for processing a network fault alarm. The account information includes at least one of the following: whether the user account is registered with the mobile phone business hall mobile phone software (full English name: Application , referred to as: APP), the number of times the user uses the mobile phone business hall APP within the preset time period, whether the user account is registered with the gateway APP and the number of times the user uses the gateway APP within the preset time period; S103. According to the account information, determine a fault alarm The user classification of the user account corresponding to the information, including:

S1030. Obtain the information according to whether the user account is registered with the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within the preset time period, whether the user account is registered with the gateway APP, the number of times the user uses the gateway APP within the preset time period, and account information. The value table is used to determine the score of the user account corresponding to the fault alarm information.

S1031. When it is determined that the score of the user account corresponding to the fault alarm information is greater than the score threshold, determine that the users of the user account corresponding to the fault alarm information are classified into user groups.

S1032. When it is determined that the score of the user account corresponding to the fault alarm information is less than or equal to the score threshold, determine that the users of the user account corresponding to the fault alarm information are classified into an operation and maintenance group.

It should be noted that the account information value table is shown in Table 1.

Table 1

According to whether the user account is registered with the mobile business hall APP, the number of times the user uses the mobile business hall APP within the preset time period, whether the user account is registered with the gateway APP, the number of times the user uses the gateway APP within the preset time period and the account information value table , to determine the score of the user account corresponding to the fault alarm information. The implementation process is as follows:

F(x)=0.5[x ₁ +l _g (x ₂ +1)]+x ₃ +l _g (x ₄ +1);

Among them, F(x) represents the score of the user account corresponding to the fault alarm information, x ₁ represents whether the user account is registered in the mobile business hall APP, x ₂ represents the number of times the user has used the mobile business hall APP in the last month, and x ₃ represents whether the user account is registered or not Gateway APP, x ₄ indicates the number of times the user has used the gateway APP in the last month.

Exemplarily, it is assumed that the user account corresponding to the fault alarm information is registered with the mobile phone business hall APP and the gateway APP, and the number of times the user uses the mobile phone business hall APP within the preset time period is 30 times, and the user uses the gateway within the preset time period. The number of APPs is 10; from the above formula and Table 1, F(x)=0.5[1+l _g (30+1)]+1+l _g (10+1)=0.5[1+1.49]+ 1+1.04=3.285.

Assuming that the aliquot threshold is 1.5, since 3.285>1.5, the user account corresponding to the fault alarm information can be classified as a user group.

or,

It is assumed that the user account corresponding to the fault alarm information has not registered the mobile phone business hall APP and the gateway APP, and the number of times the user uses the mobile phone business hall APP within the preset time period is 0, and the number of times the user uses the gateway APP within the preset time period is 0 times; from the above formula and Table 1, F(x)=0.5[0+l _g (0+1)]+0+1 _g (0+1)=0.5[0+1]+0+1= 1.5.

Assuming that the aliquot threshold is 1.5, since 1.5 is equal to 1.5, the user account corresponding to the fault alarm information can be classified as an operation and maintenance group.

S104. Determine the fault classification of the fault alarm information according to the account information and the fault alarm information of the user account corresponding to the fault alarm information; wherein, the fault classification includes: a user fault group and an operation and maintenance fault group, and the user fault group is used to indicate that the user can solve the problem The fault corresponding to the fault alarm information, and the operation and maintenance fault group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information.

Specifically, as shown in FIG. 5-a and FIG. 5-b, an embodiment of the present invention provides a method for processing a network fault alarm. In S104, determine the fault according to the account information and fault alarm information of the user account corresponding to the fault alarm information Fault classification of alarm information, including:

S1040. Determine whether the service corresponding to the fault alarm information is normal according to the account information of the user account corresponding to the fault alarm information.

S1041. When it is determined that the corresponding service in the fault alarm information is abnormal, determine that the faults of the fault alarm information are classified as user fault groups.

S1042. When it is determined that the corresponding service in the fault alarm information is normal, determine the cause of the fault that causes the fault alarm information.

S1043. Determine the fault classification of the fault alarm information according to the determined fault cause causing the fault alarm information and the fault classification table.

It should be noted that the fault classification table is shown in Table 2.

Table 2

Specifically, when the operation and maintenance personnel have not processed the business handled by the user (or, the business handled by the user has been processed, and the system needs to review it), during the RMS platform certification, the RMS failed to query the business records handled by the user. Therefore, the RMS The platform will report business work order issues.

Specifically, when the user does not activate the IPTV service or broadband service in the business hall, when the RMS platform authenticates, the RMS cannot query the service records handled by the user, so the RMS platform will report an abnormal service status.

It should be noted that in practical applications, there may be various reasons for the failure of the fault alarm information; therefore, when classifying the fault alarm information, it is necessary to determine the fault cause corresponding to the fault alarm information, so that the corresponding fault alarm information can be accurately determined. If there is no way to determine the cause of the fault alarm, it is necessary to send the operation and maintenance prompt information to the UE used by the operation and maintenance personnel, so that the operation and maintenance personnel can come to the door to solve the corresponding fault alarm information according to the fault alarm information. Fault.

Specifically, when different network element devices in the link to be detected report fault alarm information, the processing method is as follows:

1. When the network element device is a set-top box, the reported fault alarm information is IPTV service authentication failure. The processing method is as follows:

After the RMS authentication is successful, the set-top box will enter the IPTV service authentication step. After the IPTV authentication fails, the set-top box will report the IPTV service authentication failure message to the processing device for network fault alarm.

After the IPTV authentication fails, first, according to the account information of the user account corresponding to the fault alarm information, determine whether the corresponding service in the fault alarm information is normal. If the user's IPTV service is in an unavailable state or in a mobile state, the user is considered to be an illegal user. ; Therefore, there is no need for operation and maintenance personnel to come to the door to solve the problem, and only need to prompt the user to activate the IPTV service; if the user's IPTV service is normal and within the service period, proceed to the next step of troubleshooting.

It is initiated by the processing device of the network fault alarm, and drives the set-top box side to carry out the service simulation authentication process (that is, the fault checking device issues the test IPTV service account and password to the set-top box side, and the set-top box reports it. If there are problems with the reporting process and messages, it is considered that The simulation process is completed), if the simulation process is running normally, the problem of the reporting function of the set-top box is eliminated, and the processing device for the network fault alarm initiates the dial-up of the original user name and password on the BRAS side, and determines the cause of the fault according to the result returned by the BRAS.

If the simulation process is not running normally, the processing device for the network fault alarm drives the restart process of the set-top box, and drives the set-top box to perform the service simulation authentication process three minutes after the set-top box is restarted. If the simulation and authentication process still fails, it is determined that the fault is a terminal failure , and according to the fault classification table, it is determined that the terminal fault should be classified into the operation and maintenance fault group.

2. When the network element device is a set-top box, the reported fault alarm information is RMS authentication failure, and the processing method is as follows:

After the set-top box is turned on, it will first start the network connection. After the network connection is successful, it will actively report the authentication message to the RMS platform. If the authentication fails, it will report the set-top box RMS authentication failure fault to the processing device for network fault alarm.

The RMS authentication failure troubleshooting process is similar to the IPTV service authentication failure troubleshooting process, and details are not described here.

3. When the network element device is a gateway, the reported fault alarm information is a low optical power fault, and the processing method is as follows:

The fault with low optical power is reported by the gateway. After the gateway reports, the processing device for the network fault alarm will test and deal with it.

For the low optical power fault, the method of how to determine the fault cause of the low optical power fault will not be described in detail here; after determining the fault cause causing the low optical power fault, determine the fault cause of the low optical power fault according to the fault classification table can be classified.

4. When the network element device is a gateway, the reported fault alarm information is that the user name and password of the Internet account are incorrect. The processing method is as follows:

Step 1. Receive the account password error message from the gateway.

Step 2, according to the account authentication error message, query the business status corresponding to the account, if the business status is displayed as overdue, then directly notify the message; if the business status is normal in the service period, then drive the Ethernet-based point-to-point communication protocol ( English full name: Point to Point Protocol over Ethernet, abbreviation: PPPoE) is the process of emulating dialing on the gateway side.

Step 3: If the simulated dialing process according to Step 2 is running normally, the fault of the gateway dialing confirmation function is eliminated, and the processing device for the network fault alarm initiates the dialing of the original user name and password on the BRAS side, and the cause of the fault is determined according to the dialing result.

Step 4: Determine the cause of the failure according to the result returned in Step 3, and distribute the failure problem and solution.

In this embodiment, according to the authentication error returned by the BRAS, referring to the service status of the user, when the user name and password do not match, the user can be returned to the user about the error of the user name and password. At the same time, due to the introduction of a user notification module, the Users can reset their usernames and passwords by themselves, or remind users of account problems, which saves operation and maintenance costs.

5. When the network element device is an OLT, the reported fault alarm information is the gateway power failure. The processing method is as follows:

The gateway power failure is the power failure information reported to the OLT after the gateway is powered off. (In the current network, the fault is terminated on the OLT side and no longer reported.) After the OLT receives the power failure fault of the gateway, it further reports the fault to the processing device for network fault alarm.

When the processing device for the network fault alarm receives the gateway power failure reported by the OLT, it is determined as a terminal fault, and according to the fault classification table, it is determined that the terminal fault should be classified into an operation and maintenance fault group.

6. When the network element device is an OLT, the reported fault alarm information is the gateway fiber disconnection fault, and the processing method is as follows:

The gateway fiber disconnection fault is the fiber disconnection fault information reported by the gateway to the OLT after the optical fiber is disconnected. (In the current network, the fault is terminated on the OLT side and no longer reported.) After receiving the fiber disconnection fault of the gateway, the OLT further reports it to the processing device for network fault alarm.

When the processing device for the network fault alarm receives the fiber breaking fault information reported by the OLT, it is determined to be an optical fiber line fault, and according to the fault classification table, it is determined that the optical fiber line fault should be classified into an operation and maintenance fault group.

Specifically, when the device for processing the network fault alarm receives the fiber disconnection fault information reported by the OLT, the processing process is as follows:

Step 1: Obtain the reported fault message, and the reported fault is a fiber breakage fault.

Step 2: After receiving the fiber-broken fault message, the processing device for the network fault alarm actively sends the inquiry data packet in the order of BRAS, OLT and gateway according to the IP address and network element topology information of the equipment reported by the fault. The return result of the response data packet determines the path topology of the link and the disconnection point of the link.

Step 3: According to the link disconnection point determined in step 2, and the user name of the user's PPPoE account that can be determined by the disconnection point, and determine the service status according to the user name of the PPPoE account, if the user's service status is unavailable or If it is in the mobile phone state, it is considered that the user is an illegal user, and there is no need to troubleshoot the disconnection fault (refer to the relevant processing procedures of IPTV).

Step 4: According to the user service status determined in Step 3, perform active fault dialing test; that is, it is initiated by the processing device for network fault alarm to control the OLT side to enhance the transmitted optical signal, and according to the received feedback data, check the equipment under the same OLT Check the optical signal of the optical signal and the working status of the gateway device, and check the related return results. If the optical signal is enhanced, the device can re-register with the OLT and the link is a channel, and the cause of the fault is determined to be weak optical link signal or fiber virtual insertion; After the optical signal is received, if the device is still offline, and the users under the same optical splitter are using it normally, it is determined that the cause of the fault is the optical fiber disconnection or the optical fiber virtual insertion.

Step 5: Classify the fault cause according to the fault cause and the fault classification table determined in step 4.

7. When the network element device is BRAS, the reported fault alarm information is that the speed measurement fails to meet the standard fault, and the processing method is as follows:

After the BRAS reports the failure of speed measurement not up to standard, the processing device for network failure alarm will report the speed measurement failure message, which is collected and analyzed by the processing device for network failure alarm. The processing process is as follows:

Step 1. In response to the failure message of speed measurement not up to standard reported by BRAS, if the number of gateways under the same OLT that do not meet the speed measurement standard exceeds the threshold, the processing device for network failure alarm initiates active speed measurement of all gateways under the same OLT; it needs to be explained Yes, the active speed measurement is carried out in different times to avoid inaccurate speed measurement caused by the concentration of traffic.

Step 2: Summarize the speed measurement results of step 1, first determine the rate of compliance with the speed measurement, if the compliance rate exceeds the threshold specified by the enterprise standard, the OLT uplink will not be checked, but only the part that does not meet the standard will be checked. If the rate is lower than the threshold specified by the enterprise standard, the speed measurement of the OLT uplink is initiated.

Step 3. According to the speed measurement results in Step 2, analyze the addresses of the gateways that do not meet the standard, take the building address corresponding to the PPPoE account as a unit, and arrange and analyze the overall speed measurement results; if the building address is used as the smallest research unit, the corresponding If the failure rate of the gateway speed test result exceeds the set threshold, the building will be set as a substandard building.

Step 4. According to the return result of Step 3 (if the building address is the smallest research unit, and the failure rate of the corresponding gateway speed measurement result of this unit exceeds the set threshold, then the building is set as a building whose performance does not meet the standard), send the operation and maintenance The prompt information is sent to the UE used by the operation and maintenance personnel; wherein, the operation and maintenance prompt information carries fault alarm information.

S105. When it is determined that the user of the user account corresponding to the fault alarm information is classified as a user group, and the fault of the fault alarm information is classified as a user fault group, send user prompt information to the UE bound to the user account; wherein, the user prompt information carries The solution to the fault corresponding to the fault alarm information.

Optionally, as shown in FIG. 3, an embodiment of the present invention provides a method for processing a network fault alarm, further comprising: S106. When it is determined that the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group, and the fault alarm information is classified into an operation and maintenance group. The fault of the fault alarm information is classified into the user fault group, or the user of the user account corresponding to the fault alarm information is classified into the user group, and the fault of the fault alarm information is classified into the operation and maintenance fault group, or the user of the user account corresponding to the fault alarm information is classified as the operation and maintenance fault group. When the fault of the fault alarm information is classified into the operation and maintenance fault group, the operation and maintenance prompt information is sent to the UE used by the operation and maintenance personnel; wherein, the operation and maintenance prompt information carries the fault alarm information.

Exemplarily, when the network element device is a gateway, the reported fault alarm information is that the username and password are incorrect, and the processing flow on the live network is as follows:

Step 1. If the broadband user cannot complete the network connection and report the fault for repair, the operation and maintenance operator finds that the user's username and password is incorrect through the BOSS system, or the broadband contract expires, and completes the reset of the username and password through communication with the user.

Step 2. The user completes the update according to the reset user name and password of the online account under the guidance of the operator. The above work is carried out through voice communication. If the user cannot solve the problem by himself (the upstream configuration of the smart gateway is complicated), it is necessary to arrange installation. Maintenance personnel on-site configuration.

Based on Figure 6, the fault resolution process of the operation and maintenance management part of the architecture is as follows:

Step 1. The operation and maintenance management module of the gateway control platform will periodically send status detection messages. If the network path of the user network is found to be invalid, it will push the failure message of the network path through the mobile APP, for example, the user name and password are wrong. The user can reset the password by SMS according to the operation.

Step 2: Users who have obtained a new password can configure the smart gateway through the APP. The gateway function control platform will push the picture configuration solution (web page login gateway) according to the brand model of the smart gateway, or update the information of the PPPoE connection on the mobile APP to complete the troubleshooting.

Step 3. If the regular detection time of the gateway function control platform does not complete the error status detection message, the user will report for repair, and the customer service personnel can query the user's APP usage frequency after finding out that the user name and password are wrong by querying the status. If the user is a high-frequency user, the fault can be solved by pushing the solution; if the user is a low-frequency user, the problem can be solved according to the traditional operation and maintenance method.

For the fault analysis function, an example is given as follows: This function mainly solves the problem of user quality of service (English full name: Quality of Service, abbreviated as: QoS), such as the problem that the user's network speed is slow or the speed measurement cannot meet the standard.

Among them, the intelligent gateway needs to complete the access function of the core network according to the connection between the OLT and the BRAS. At present, the overall speed of the fixed network is increased to 200M, and each provincial branch has a speed measurement platform. According to the user's speed measurement guarantee information, the network carrying capacity can be evaluated, and the problems of OLT and BRAS can be found in time. The following is an analysis of the business process:

Step 1. For a single BRAS, check the rate guarantee information under a certain BRAS. If the failure rate of the users under the BRAS about the rate problem is higher than the threshold (which can be set as the average value), then the BRAS is checked and checked. The method can be segmented detection, that is, to initiate the data flow from OLT to BRAS to detect the rate; at the same time, according to the architecture of Figure 6, the operation and maintenance management module issues instructions to complete the speed measurement from the gateway to the speed measurement platform and locate the problem.

For a single OLT, refer to the BRAS method for processing. At the same time, it can initiate a speed measurement from the gateway to the set-top box during idle and busy hours to locate problems.

In response to the user's report of the network speed problem, the customer service can guide the user to use the APP to measure the platform speed of the gateway by pushing the APP to push the speed measurement. : Wireless Local Area Networks, referred to as: WLAN) performance investigation, and embed the WLAN signal strength diagnosis function in the APP to complete the service process.

For users with WLAN problems, you can recommend better solutions in the APP (power cat, wireless broadband (full English name: WIreless-Fidelity, abbreviation: wifi) booster, etc.).

It can be seen from the above solution that the method for processing a network fault alarm provided by the embodiment of the present invention does not require operation and maintenance personnel to come to the door to solve each fault alarm information, but instead, according to the account information of the user account corresponding to the fault alarm information, the fault alarm information The corresponding user account is classified as a user; at the same time, the fault alarm information is classified according to the account information and the fault alarm information; thus, when the user of the user account corresponding to the fault alarm information is determined to be classified into an automatic operation and maintenance group, and the failure When the fault of the alarm information is classified into an automatic operation and maintenance group, the user prompt information carrying the solution to solve the fault corresponding to the fault alarm information is sent to the UE bound to the user account, so that the user can solve the problem by himself according to the solution displayed by the UE. The fault corresponding to the fault alarm information ensures the user's experience; at the same time, because the user can solve some faults corresponding to the fault alarm information through the solution displayed by the UE, it reduces the total number of fault alarm information that the operation and maintenance personnel need to solve, without the need for Add additional operation and maintenance personnel to ensure user experience and reduce operation and maintenance costs; it solves the problem that in the prior art, as the number of fault alarms of network element equipment continues to increase, operators need to add more operation and maintenance personnel to Ensure that each fault alarm can be resolved in a timely manner to ensure user experience.

Embodiment 2

An embodiment of the present invention provides a network fault alarm processing device 10, as shown in FIG. 7, including:

The obtaining module 101 is configured to obtain fault alarm information of the link to be detected.

The obtaining module 101 is further configured to obtain account information of the user account corresponding to the fault alarm information in the BOSS system.

The processing module 102 is configured to determine the user classification of the user account corresponding to the fault alarm information according to the account information obtained by the obtaining module 101; wherein, the user classification includes: a user group and an operation and maintenance group, and the user group is used to indicate that the user can solve the fault alarm The fault corresponding to the information, the operation and maintenance group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information.

The processing module 102 is further configured to determine the fault classification of the fault alarm information according to the account information of the user account corresponding to the fault alarm information obtained by the obtaining module 101 and the fault alarm information obtained by the obtaining module 101; wherein, the fault classification includes: a user fault group And the operation and maintenance fault group, the user fault group is used to indicate that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance fault group is used to indicate that the user cannot solve the fault corresponding to the fault alarm information.

The processing module 102 is further configured to control the sending module 103 when it is determined that the user of the user account corresponding to the fault alarm information acquired by the acquisition module 101 is classified as a user group, and the fault of the fault alarm information acquired by the acquisition module 101 is classified as a user fault group. Send the user prompt information to the UE bound to the user account; wherein, the user prompt information carries the solution of the fault corresponding to the fault alarm information.

Optionally, the processing module 102 is further configured to determine that the user of the user account corresponding to the fault alarm information acquired by the acquisition module 101 is classified as an operation and maintenance group, and the fault of the fault alarm information acquired by the acquisition module 101 is classified as a user fault group, Or the user of the user account corresponding to the fault alarm information acquired by the acquisition module 101 is classified as a user group, and the fault of the fault alarm information acquired by the acquisition module 101 is classified as an operation and maintenance fault group, or the user corresponding to the fault alarm information acquired by the acquisition module 101 When the user of the account is classified into the operation and maintenance group, and the fault of the fault alarm information obtained by the acquisition module 101 is classified into the operation and maintenance fault group, the control sending module 103 sends the operation and maintenance prompt information to the UE used by the operation and maintenance personnel; wherein, the operation and maintenance prompt The information carries fault alarm information.

Optionally, the account information includes at least one of the following: whether the user account is registered with the mobile phone business hall APP, the number of times the user has used the mobile phone business hall APP within a preset time period, whether the user account is registered with the gateway APP, and whether the user has registered with the mobile phone business hall APP in the preset time period. The number of times the gateway APP is used in the past; the processing module 102 is specifically used for whether the user account obtained by the acquiring module 101 is registered with the mobile phone business hall APP, the number of times the user uses the mobile phone business hall APP within a preset time period, and whether the user account is registered in the gateway APP. . The number of times the user uses the gateway APP within the preset time period and the account information value table, to determine the score of the user account corresponding to the fault alarm information; the processing module 102 is specifically used to determine the corresponding fault alarm information obtained by the acquisition module 101. When the score of the user account is greater than the score threshold, it is determined that the user of the user account corresponding to the fault alarm information is classified as a user group; the processing module 102 is specifically used to determine that the score of the user account corresponding to the fault alarm information acquired by the acquisition module 101 is less than or equal to When the score threshold is determined, the users of the user account corresponding to the fault alarm information are classified into the operation and maintenance group.

Optionally, the processing module 102 is specifically configured to, according to the account information of the user account corresponding to the fault alarm information obtained by the obtaining module 101, determine whether the corresponding opened service in the fault alarm information is normal; When the corresponding service in the fault alarm information acquired by the acquiring module 101 is abnormal, determine that the fault of the fault alarm information is classified as a user fault group; the processing module 102 is further configured to determine when the corresponding service in the fault alarm information acquired by the acquiring module 101 is normal , to determine the failure cause causing the fault alarm information; the processing module 102 is further configured to determine the fault classification of the fault alarm information according to the determined failure cause causing the fault alarm information and the fault classification table.

It can be seen from the above solution that the method for processing a network fault alarm provided by the embodiment of the present invention does not require operation and maintenance personnel to come to the door to solve each fault alarm information, but instead, according to the account information of the user account corresponding to the fault alarm information, the fault alarm information The corresponding user account is classified as a user; at the same time, the fault alarm information is classified according to the account information and the fault alarm information; thus, when the user of the user account corresponding to the fault alarm information is determined to be classified into an automatic operation and maintenance group, and the failure When the fault of the alarm information is classified into an automatic operation and maintenance group, the user prompt information carrying the solution to solve the fault corresponding to the fault alarm information is sent to the UE bound to the user account, so that the user can solve the problem by himself according to the solution displayed by the UE. The fault corresponding to the fault alarm information ensures the user's experience; at the same time, because the user can solve some faults corresponding to the fault alarm information through the solution displayed by the UE, it reduces the total number of fault alarm information that the operation and maintenance personnel need to solve, without the need for Add additional operation and maintenance personnel to ensure user experience and reduce operation and maintenance costs; it solves the problem that in the prior art, as the number of fault alarms of network element equipment continues to increase, operators need to add more operation and maintenance personnel to Ensure that each fault alarm can be resolved in a timely manner to ensure user experience.

Embodiment 3

An embodiment of the present invention provides a network system, as shown in FIG. 8 , including: a set-top box 1, a gateway 2, an OLT device 3, a BRAS device 4, an RMS platform 5, a BOSS system 6, and any one of the processes provided in the second embodiment device 10. For the specific processing apparatus 10, reference may be made to the relevant description in the foregoing apparatus embodiment 2, and details are not described herein again.

The above are only specific embodiments of the present invention, but the protection scope of the present invention is not limited thereto. Any person skilled in the art can easily think of changes or substitutions within the technical scope disclosed by the present invention. should be included within the protection scope of the present invention. Therefore, the protection scope of the present invention should be based on the protection scope of the claims.

Claims (7)

1. A processing method for network failure alarm is characterized by comprising the following steps:

acquiring fault alarm information of a link to be detected;

acquiring account information of a user account corresponding to the fault alarm information in the BOSS system;

determining the user classification of the user account corresponding to the fault alarm information according to the account information; wherein the user classification includes: the user group is used for indicating that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group is used for indicating that the user cannot solve the fault corresponding to the fault alarm information;

determining fault classification of the fault alarm information according to account information of a user account corresponding to the fault alarm information and the fault alarm information; wherein the fault classification includes: the user fault group is used for indicating that a user can solve the fault corresponding to the fault alarm information, and the operation and maintenance fault group is used for indicating that the user cannot solve the fault corresponding to the fault alarm information;

when it is determined that the user of the user account corresponding to the fault alarm information is classified as a user group and the fault of the fault alarm information is classified as a user fault group, sending user prompt information to the UE bound with the user account; the user prompt information carries a solution of the fault corresponding to the fault alarm information;

the method further comprises the following steps:

when it is determined that the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group, and the fault of the fault alarm information is classified into a user fault group, or the user of the user account corresponding to the fault alarm information is classified into a user group, and the fault of the fault alarm information is classified into an operation and maintenance fault group, or the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group, and the fault of the fault alarm information is classified into an operation and maintenance fault group, sending operation and maintenance prompt information to UE (user equipment) used by operation and maintenance personnel; and the operation and maintenance prompt information carries the fault alarm information.

2. The method of claim 1, wherein the account information includes at least one of: whether a user account registers a mobile phone business hall APP, the times of using the mobile phone business hall APP by the user in a preset time period, whether the user account registers a gateway APP and the times of using the gateway APP by the user in the preset time period;

determining the user classification of the user account corresponding to the fault alarm information according to the account information, wherein the determining the user classification of the user account corresponding to the fault alarm information comprises the following steps:

determining the score of a user account corresponding to the fault alarm information according to whether the user account registers a mobile phone business hall APP, the times of using the mobile phone business hall APP by the user in a preset time period, whether the user account registers a gateway APP, the times of using the gateway APP by the user in the preset time period and an account information value-taking table;

when the score of the user account corresponding to the fault alarm information is determined to be larger than a score threshold value, determining that the user of the user account corresponding to the fault alarm information is classified into a user group;

and when the score of the user account corresponding to the fault alarm information is determined to be smaller than or equal to the score threshold, determining that the user of the user account corresponding to the fault alarm information is classified into an operation and maintenance group.

3. The method according to claim 1, wherein the determining the fault classification of the fault alarm information according to the account information of the user account corresponding to the fault alarm information and the fault alarm information comprises:

determining whether the corresponding service in the fault alarm information is normal or not according to the account information of the user account corresponding to the fault alarm information;

when determining that the corresponding service in the fault alarm information is abnormal, determining that the fault of the fault alarm information is classified into a user fault group;

when the corresponding service in the fault alarm information is determined to be normal, determining a fault reason causing the fault alarm information;

and determining the fault classification of the fault alarm information according to the determined fault reason causing the fault alarm information and a fault classification table.

4. A processing apparatus for network fault alarm, comprising:

the acquisition module is used for acquiring fault alarm information of the link to be detected;

the acquisition module is further used for acquiring account information of a user account corresponding to the fault alarm information in the BOSS system;

the processing module is used for determining the user classification of the user account corresponding to the fault alarm information according to the account information acquired by the acquisition module; wherein the user classification includes: the user group is used for indicating that the user can solve the fault corresponding to the fault alarm information, and the operation and maintenance group is used for indicating that the user cannot solve the fault corresponding to the fault alarm information;

the processing module is further configured to determine a fault classification of the fault alarm information according to the account information of the user account corresponding to the fault alarm information acquired by the acquisition module and the fault alarm information acquired by the acquisition module; wherein the fault classification includes: the user fault group is used for indicating that a user can solve the fault corresponding to the fault alarm information, and the operation and maintenance fault group is used for indicating that the user cannot solve the fault corresponding to the fault alarm information;

the processing module is further configured to control the sending module to send user prompt information to the UE bound to the user account when it is determined that the user of the user account corresponding to the failure alarm information acquired by the acquiring module is classified as a user group and the failure of the failure alarm information acquired by the acquiring module is classified as a user failure group; the user prompt information carries a solution of the fault corresponding to the fault alarm information;

the processing module is further configured to control the sending module to send operation and maintenance prompting information to a UE used by an operation and maintenance person when it is determined that a user of a user account corresponding to the fault alarm information acquired by the acquisition module is classified as an operation and maintenance group, and a fault of the fault alarm information acquired by the acquisition module is classified as a user fault group, or a user of a user account corresponding to the fault alarm information acquired by the acquisition module is classified as a user group, and a fault of the fault alarm information acquired by the acquisition module is classified as an operation and maintenance fault group, or a user of a user account corresponding to the fault alarm information acquired by the acquisition module is classified as an operation and maintenance group, and a fault of the fault alarm information acquired by the acquisition module is classified as an operation and maintenance fault group; and the operation and maintenance prompt information carries the fault alarm information.

5. The processing device according to claim 4, wherein the account information comprises at least one of: whether a user account registers a mobile phone business hall APP, the times of using the mobile phone business hall APP by the user in a preset time period, whether the user account registers a gateway APP and the times of using the gateway APP by the user in the preset time period;

the processing module is specifically configured to determine a score of the user account corresponding to the fault alarm information according to whether the user account acquired by the acquisition module registers the mobile phone business hall APP, the number of times that the user uses the mobile phone business hall APP within a preset time period, whether the user account registers the gateway APP, the number of times that the user uses the gateway APP within the preset time period, and an account information value-taking table;

the processing module is specifically configured to determine that the user of the user account corresponding to the fault alarm information is classified as a user group when it is determined that the score of the user account corresponding to the fault alarm information acquired by the acquisition module is greater than a score threshold;

the processing module is specifically configured to determine that the user of the user account corresponding to the fault alarm information is classified as an operation and maintenance group when it is determined that the score of the user account corresponding to the fault alarm information acquired by the acquisition module is smaller than or equal to the score threshold.

6. The processing device according to claim 4, wherein the processing module is specifically configured to determine whether a corresponding activated service in the fault alarm information is normal according to the account information of the user account corresponding to the fault alarm information acquired by the acquisition module;

the processing module is further configured to determine that the fault of the fault alarm information is classified as a user fault group when it is determined that the corresponding service in the fault alarm information acquired by the acquisition module is abnormal;

the processing module is further configured to determine a fault reason causing the fault alarm information when it is determined that the corresponding service in the fault alarm information acquired by the acquisition module is normal;

and the processing module is also used for determining the fault classification of the fault alarm information according to the determined fault reason causing the fault alarm information and the fault classification table.

7. A network system, comprising: set-top box, gateway, OLT device, BRAS device, RMS platform, BOSS system and processing means according to any of claims 4-6.

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