CN108810295A

CN108810295A - Service providing method, electronic equipment and storage medium

Info

Publication number: CN108810295A
Application number: CN201810267148.XA
Authority: CN
Inventors: 张鹏
Original assignee: Ping An Technology Shenzhen Co Ltd
Current assignee: Ping An Technology Shenzhen Co Ltd
Priority date: 2018-03-28
Filing date: 2018-03-28
Publication date: 2018-11-13
Also published as: WO2019184191A1

Abstract

A kind of service providing method, the method includes：Receive the incoming call requests that client is dialed by base；The incoming call requests are responded, confirm the identity information of the client；Consultation information is exported, and receives the voice messaging that the client is directed to consultation information input；The voice messaging is identified, to confirm the demand of the client；According to the identity information of the client and the demand of the client, the service of the demand is met to the lead referral；Generate the order information with the Service Matching；The order information is sent to associate device, wherein the associate device is used for according to the order information, and the service is provided to the client.The present invention can improve the utilization rate of base.

Description

Service providing method, electronic equipment and storage medium

Technical field

The present invention relates to a kind of information technology field more particularly to service providing method, electronic equipment and storage mediums.

Background technology

With the fast development of communication, base by most of communication equipment that user possesses, non-smart mobile phone are gradually sent out The smart mobile phone of exhibition till now, the function of smart mobile phone is stronger and stronger, and especially the phonetic function of smart mobile phone is in nothing When without carve affect people's lives.However, although the phonetic function of smart mobile phone is more and more abundant, currently still So there is a large amount of base, these a large amount of bases are since the age is more remote, in terms of phonetic function and not as good as present intelligence Energy mobile phone is comprehensive like that so that under no network environment, the utilization rate of these a large amount of bases is greatly reduced, and is serviced poor.

Invention content

In view of the foregoing, it is necessary to a kind of service providing method, electronic equipment and storage medium are provided, seat can be improved The utilization rate of machine.

A kind of service providing method, the method includes：

Receive the incoming call requests that client is dialed by base；

The incoming call requests are responded, confirm the identity information of the client；

Consultation information is exported, and receives the voice messaging that the client is directed to consultation information input；

The voice messaging is identified, to confirm the demand of the client；

According to the identity information of the client and the demand of the client, meet the demand to the lead referral Service；

Generate the order information with the Service Matching；

The order information is sent to associate device, wherein the associate device is used for according to the order information, to institute It states client and the service is provided.

In one possible implementation, the generation and the order information of the Service Matching include：

When receiving confirmation instruction of the client for the import of services recommended, generate and the Service Matching Order information.

In one possible implementation, work as in step and receive the client for the import of services recommended After confirming instruction, the method further includes：

Confirm the first fund needed for the service；

According to the identity information of the client, the first surplus capital in the registered capital account of the client is inquired；

If first surplus capital is greater than or equal to first fund, the generation and the service are executed The order information matched.

Confirm the second fund needed for the service；

According to the identity information of the client, the second surplus capital in the registered capital account of the client is inquired；

It obtains prespecified with the client matched favor information of identity information；

According to the second fund needed for the favor information and the service, the actually required payment of service is determined Third fund；

If second surplus capital is greater than or equal to the third fund, the generation and the service are executed The order information matched.

In one possible implementation, described to confirm that the identity information of the client includes：

If there are the log-on message of the client in database, single number under the history of the client is obtained；If described go through Single number is greater than or equal to preset times threshold value under history, it is determined that the identity information of the client is frequent customer；

If there are single numbers under the history of the log-on message of the client and the client less than default in the database The log-on message of the client is not present in frequency threshold value or the database, it is determined that the identity information of the client is new Client.

In one possible implementation, the method further includes：

Fund shown in the order information is deducted in the registered capital account of the client.

In one possible implementation, the method further includes：

The service that the associate device provides is enjoyed in the client, and receives what the associate device was sent In the case that client signs for instruction, fund shown in the order information is transferred to the associate device.

In one possible implementation, fund shown in the order information provides institute for the associate device After stating service, the actual funds of the associate device acquisition.

A kind of electronic equipment, the electronic equipment include processor and memory, and the processor is for executing memory The service providing program of middle storage is to realize the service providing method.

A kind of computer readable storage medium, the computer-readable recording medium storage has service providing program, described The service providing method is realized when service providing program is executed by processor.

By above technical scheme, in of the invention, electronic equipment can receive the incoming call requests that client is dialed by base；It rings The incoming call requests are answered, confirm the identity information of the client；Consultation information is exported, and receives the client and is directed to the consulting The voice messaging of information input；The voice messaging is identified, to confirm the demand of the client；Believed according to the identity of the client The demand of breath and the client, the service of the demand is met to the lead referral, and generation is ordered with the Service Matching Single information；The order information is sent to associate device, wherein the associate device is used for according to the order information, to institute It states client and the service is provided.As it can be seen that embodiment through the invention, electronic equipment can dock multiple line upper mounting plates, when connecing When receiving the incoming call requests that client is dialed by base, the service of demand can be met to lead referral, and from associate device to Offering customers service, so as under no network environment, can not only make full use of a large amount of base resource, moreover it is possible to allow client Enjoy line on/line under service.

Description of the drawings

In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this The embodiment of invention for those of ordinary skill in the art without creative efforts, can also basis The attached drawing of offer obtains other attached drawings.

Fig. 1 is a kind of flow chart of the preferred embodiment of service providing method disclosed by the invention.

Fig. 2 is the flow chart of the preferred embodiment of another service providing method disclosed by the invention.

Fig. 3 is a kind of Program modual graph of the preferred embodiment of service providing program disclosed by the invention.

Fig. 4 is the structural schematic diagram of the electronic equipment for the preferred embodiment that the present invention realizes service providing method.

Main element symbol description

Electronic equipment	1
		Service providing program	11
Memory	12
		Processor	13
Receiving unit	101
		Confirmation unit	102
Output unit	103
		Recognition unit	104
Recommendation unit	105
		Generation unit	106
Transmission unit	107

Specific implementation mode

Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete Site preparation describes, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other Embodiment shall fall within the protection scope of the present invention.

In order to make the foregoing objectives, features and advantages of the present invention clearer and more comprehensible, below in conjunction with the accompanying drawings and specific real Applying mode, the present invention is described in further detail.

Wherein, the electronic equipment is a kind of can to carry out numerical computations automatically according to the instruction for being previously set or storing And/or the equipment of information processing, hardware include but not limited to microprocessor, application-specific integrated circuit (Application Specific Integrated Circuit, ASIC), programmable gate array (Field-Programmable Gate Array, FPGA), digital processing unit (Digital Signal Processor, DSP), embedded device etc..

The electronic equipment include but not limited to any type can with user by keyboard, mouse, remote controler, touch tablet or The modes such as voice-operated device carry out the electronic product of human-computer interaction, for example, personal computer, tablet computer, smart mobile phone, a number Word assistant (Personal Digital Assistant, PDA), Interactive Internet TV (Internet Protocol Television, IPTV) etc..

Fig. 1 is referred to, Fig. 1 is a kind of flow chart of the preferred embodiment of service providing method disclosed by the invention.Wherein, The service providing method needs outwardly to ask to service primarily directed to user, but is in no network or non-smart mobile phone Under environment, user can only pass to the scene for seeking service with lateral limiting sulcus by base.According to different requirements, in the flow chart The sequence of step can change, and certain steps can be omitted.

S11, electronic equipment receive the incoming call requests that client is dialed by base.

Intelligent sound assistance application is installed in the embodiment of the present invention, on electronic equipment, and the electronic equipment can with it is more Family's online service platform is docked.Further, it is also possible to external service hotline is set in intelligent sound assistance application in advance, For example apply for 400 Number Service hot lines, it is any to succeed in registration on the corresponding official Internet page of the intelligent sound assistance application User only needs to dial the service hotline, can access electronic equipment, in addition, not corresponded in the intelligent sound assistance application Official Internet page on the user that registers can also dial the service hotline, and access electronic equipment.

Wherein, Hotlines build the unified interactive voice response (Interactive from exploitation based on telephony platform Voice Response, IVR) platform, from Public Switched Telephone Network (Public Switched Telephone Network, PSTN) it is directly accessed hot line.Unified IVR uses the telephony platform solution of FreeSWITCH soft switch, supports conversation initial Agreement (Session Initiation Protocol, SIP) communications protocol.

Wherein, IVR is an automatic telephone information service system, with fixed voice menu and the reality in database When data speech answer and fax back are carried out to phone incoming call person.It can complete the Signaling Relay between interchanger, processing User key-press simultaneously does corresponding voice service, and the number prerecorded or synthesis voice messaging are obtained from system.IVR is CTI Important component in (Computer Telephony Integration) system provides interactive voice navigation, information Query function has been widely applied to phone shares trusting system, telephone bank system, voice service, punching value card system, has exhaled It cries in the systems such as center, universal message platform.User can be made to enjoy 7X24 hours information clothes anywhere or anytime using IVR Business, heart addition IVR system, allows most of calling to realize automatic business processing, can mitigate the burden of seat personnel in a call, It is allowed to the calling that processing needs manually to solve.

Wherein, common telephone network in PSTN i.e. our daily lifes.It is a kind of global voice telecommunication circuit switching network Network, in numerous wide area network interconnection techniques, the communication cost required by being interconnected by PSTN is minimum, but its data transmission Quality and transmission speed are also worst, while the network resource utilization of PSTN is also relatively low.

Wherein, FreeSWITCH is the softswitch solution of a phone, including a softphone and SoftSwitch use To provide the product driving of voice and chat.FreeSWITCH may be used as switch engine, PBX, multimedia gateway and more Media server etc..

Wherein, SIP is made by IETF (Internet Engineering Task Force, internet engineering task group) Fixed multimedia communication protocol.It is a text based application layer control protocol, for create, change and discharge one or The session of multiple participants.It is widely used in CS (Circuit Switched, circuit switching), NGN (Next Generation Network, next generation network) and the network of IMS (IP Multimedia Subsystem, IP multimedia subsystem) in, can To support and applied to the multimedia services such as voice, video, data, at the same can also be applied to Presence (presentation), The characteristic services such as Instant Message (instant message).It can be said that there is the presence that just there is Session Initiation Protocol in the place of IP network.

As an alternative embodiment, before step S11, the method can also include：

11) log-on message that client inputs when being registered on the corresponding official Internet page of intelligent sound assistance application is received；

12) according to the log-on message, Profile is established for the client.

In the optional embodiment, log-on message can include but is not limited to name, address, the contact method of client (phone number, base number), interest custom, personalized service requirement, login account and trading password.Wherein, the intelligence language The corresponding official Internet page of sound assistance application can open in any one client (such as mobile phone, computer, IPAD).

In addition, user after succeeding in registration, can also be supplemented with money in login account, to facilitate transaction branch in the future It pays.

S12, electronic equipment respond the incoming call requests, confirm the identity information of the client.

Wherein it is possible to according to the incoming call requests, the corresponding base number of the incoming call requests is identified.And then according to base Number determines whether the client registered on the corresponding official Internet page of intelligent sound assistance application in advance, if registered in advance Cross, then can get the corresponding information of the client, for example, the personal like of client, address, registered capital account residue more than Volume etc..Alternatively, can the log-on message with the presence or absence of client be inquired in the database to confirm.

Specifically, described confirm that the identity information of the client includes：

In this embodiment, however, it is determined that the client is frequent customer, then can be obtained in the Profile of the client More log-on messages, and then provided for the client according to the log-on message and targetedly serviced, however, it is determined that the client is New client can be then the offering customers service according to preset program.

S13, electronic equipment export consultation information, and receive voice letter of the client for consultation information input Breath.

In the embodiment of the present invention, after accessing electronic equipment, electronic equipment can be helped the client by intelligent sound Hand application inquires client automatically, exports consultation information, such as " may I ask you needs anything to service ", the client can pass through language The mode input voice information of sound, such as：" I wants to order a take-away ", " I wants to post a express delivery " etc..

Wherein, the voice messaging of client's input is inputted under the prompt of the intelligent sound assistance application of electronic equipment 's.Intelligent sound assistance application can repeatedly engage in the dialogue with the client, receive the voice messaging that the client repeatedly inputs.

S14, electronic equipment identify the voice messaging, to confirm the demand of the client.

Wherein it is possible to using the speech recognition technology of HKUST News, customer voice is identified as word, and be based on The machine learning of python understands the intention of client, and then confirms the demand of the client.Wherein, semantics recognition is by word It is converted to fixed client to be intended to, the natural language processing (NLP) based on JAVA is used herein.Java natural language processings LingPipeLingPipe is the Java Open-Source Tools packets of a natural language processing.Speech recognition technology (Auto Speech Recognize, abbreviation ASR) problem to be solved is the voice for allowing machine " can understand " mankind, the text that will include in voice Word information " extraction " out, is equivalent to and installs " ear " to machine, it is made to have the function of " can listen ".Speech recognition technology master To include three Feature Extraction Technology, pattern match criterion and model training technology aspects.Wherein it is possible to it is based on machine learning, Carry out the demand of analysis and understanding client using the training pattern of the Google Wide&Deep Learning proposed in 2016.

Specifically, electronic equipment can be from word after customer voice is identified as word using speech recognition technology The keyword is further input in the training pattern for learning to obtain in advance, is exported by middle extraction keyword, i.e., objective The demand at family.

For example, client input voice information by way of voice is " I wants to order a take-away ", and electronics is set It is standby that the voice messaging is identified, after voice messaging is identified as word, keyword " take-away " is extracted, it further, will Keyword " take-away " is input in the training pattern for learning to obtain in advance, is exported " ordering ", you can confirm the demand of the client Think to buy the thing that part is eaten on line for the client.

Again for example, client input voice information by way of voice is " I wants to post a express delivery ", electricity The voice messaging is identified in sub- equipment, after voice messaging is identified as word, extracts keyword " mailing " " express delivery ", into One step, keyword " mailing " " express delivery " is input in the training pattern for learning to obtain in advance, is exported " mail items ", you can Confirm that the demand of the client is that the client wants to send article by express company.

Optionally, if the client is frequent customer, intelligent sound assistance application can reduce prompt, and according to the visitor The history at family places an order custom to confirm the demand of the client, can reduce the time of the client in this way, improve service quality； If the client is new client, intelligent sound assistance application can be according to normal prompt rules, a step by a step described in prompt Client's input voice information, to confirm the demand of the client.Wherein, normal prompt rules are a step by a step according to the visitor The voice messaging of family input is seeked advice from, finally to confirm the demand of the client, such as：For take out a service, for New client, normal prompt rules are：" may I ask you needs anything to service？", " may I ask you has the dining room liked？", " may I ask you Have the style of cooking liked ", " may I ask you has special requirement？Than such as whether plus capsicum, if add additional condiment？", " ask Ask that you need when to be sent to " etc., and for frequent customer, can place an order custom with reference to the history of frequent customer, reduce one A little prompt rules, it is only necessary to prompt, " may I ask you needs anything to service ", " you are also to continue with the dining rooms the point xx xx styles of cooking, should not be peppery Green pepper？", in this way, pointedly prompting old and new customers to inquire, helps to provide the more intimate service of client, be easy to draw Closely the distance between with client, transaction probability of transaction is improved.

S15, electronic equipment are accorded with according to the identity information of the client and the demand of the client to the lead referral Close the service of the demand.

Wherein, the service can include but is not limited to take out send with charge free, parcel post, service of running errands, household services, insurance Counseling services etc..

Wherein it is possible to according to the identity information of the client, from the client in the corresponding official of intelligent sound assistance application The personal like of the client is got in log-on message on square webpage, further, according to the client's got The demand of personal like and the client meet the service of the demand to the lead referral.

For example, client compares the dish for liking vinegar-pepper taste, when the demand of the client is to determine to take out, intelligence Voice assistant application can be to the lead referral Sichuan cuisine or Hunan dish, so that client selects.

Optionally, the electronic equipment is according to the identity information of the client and the demand of the client, to the visitor Recommend to meet the service of the demand in family：

It is scanned for from multiple line upper mounting plates, filters out the businessman for meeting the demand of the client；

According to the identity information of the client, the personal like of the client is obtained；

According to the personal like of the client, the multiple services for meeting the personal like are filtered out from the businessman；

Overall ranking is carried out to the multiple service, is determined as the service provided described in the most preceding businessman of ranking to meet institute State the service of the demand of client.

As an example it is assumed that the demand of the client is to determine to take out, then can be scanned for from multiple line upper mounting plates, The platform for meeting the demand of the client is filtered out, further, according to the identity of the client, obtains the personal happiness of the client Well, for example client likes the dish of vinegar-pepper taste, then can filter out and meet from meeting in multiple platforms of the customer demand The take-away that multiple businessmans of the personal like are provided, further, Integrated comparative simultaneously arrange multiple carryout services Name, and the carryout service provided described in the most preceding businessman of ranking can be determined as meeting the service of the demand of the client.

In addition, it is optional, the address of the client is can be combined with, the personal like of the client, but also row will be not only met Name is forward and businessman near the address of the client described in the service that provides be determined as meeting the clothes of the demand of the client Business.

S16, electronic equipment generate the order information with the Service Matching.

Optionally, the electronic equipment is generated includes with the order information of the Service Matching：

Wherein, the client can confirm instruction by way of voice input to generate, alternatively, the client can also It is generated by way of pressing the ACK button on base and confirms instruction.

S17, electronic equipment send the order information to associate device.

Wherein, the associate device is used for according to the order information, and the service is provided to the client.

After the service for being determined for compliance with the demand, electronic equipment can generate order information, and the order information It is sent to associate device, wherein the associate device can be the equipment being capable of providing corresponding to the line upper mounting plate of the service.It closes After connection equipment receives the order information, so that it may to provide the service for the client, so as in no network or In the environment of smart mobile phone, allow the client enjoy on line/line under service.

Wherein, the associate device is a kind of can to carry out numerical computations automatically according to the instruction for being previously set or storing And/or the equipment of information processing, hardware include but not limited to microprocessor, application-specific integrated circuit (Application Specific Integrated Circuit, ASIC), programmable gate array (Field-Programmable Gate Array, FPGA), digital processing unit (Digital Signal Processor, DSP), embedded device etc..

The associate device include but not limited to any type can with user by keyboard, mouse, remote controler, touch tablet or The modes such as voice-operated device carry out the electronic product of human-computer interaction, for example, personal computer, tablet computer, smart mobile phone, a number Word assistant (Personal Digital Assistant, PDA), Interactive Internet TV (Internet Protocol Television, IPTV) etc..

The client is received for the import of services recommended as an alternative embodiment, working as in step After confirming instruction, the method can also include the following steps：

21) confirm the first fund needed for the service；

22) according to the identity information of the client, the first surplus capital in the registered capital account of the client is inquired；

If 23) first surplus capital is greater than or equal to first fund, the generation and the clothes are executed It is engaged in matched order information.

Wherein, when the client confirms the service that the intelligent sound assistance application is recommended, the client needs to pay Certain fund.In order to facilitate client, the intelligent sound assistance application has automatic payment function, which needs Client is wanted when being registered on the corresponding official Internet page of the intelligent sound assistance application, to be supplemented with money in advance.What this was supplemented with money Fund is used for the follow-up client and needs to pay when service.

Wherein, if first surplus capital is greater than or equal to first fund, show the client in the intelligence Voice assistant pays this required service enough using the fund of upper login account, then the electronic equipment can generate With the order information of the Service Matching.

, whereas if the first surplus capital is less than first fund, show the client in the intelligent sound assistant Using the insufficient funds of upper login account to pay this required service, then the electronic equipment will not generate with it is described The order information of Service Matching.

Optionally, if first surplus capital is less than first fund, prompt message is exported, the prompt message is used It is insufficient in the surplus capital for the registered capital account for prompting the client, it can not complete to pay.

31) confirm the second fund needed for the service；

32) according to the identity information of the client, the second surplus capital in the registered capital account of the client is inquired；

33) it obtains prespecified with the client matched favor information of identity information；

34) the second fund needed for the favor information and the service determines the actually required branch of service The third fund paid；

If 35) second surplus capital is greater than or equal to the third fund, the generation and the clothes are executed It is engaged in matched order information.

Wherein, the preferential service that frequent customer/new client enjoys can include but is not limited to that fund is preferential, service is preferential, money Source is preferential, VIP is preferential etc..Wherein, preferential such as place an order of fund vertical subtracts X members, preferential other clothes for such as giving same type of service Business, if it is ordering, can give snack beverage etc., and resource is preferential such as to provide good resource for the client, such as distribute The preferable courier of attitude, the preferential such as described clients of VIP have additional individual requirement, such as fried green vegetables plus capsicum.

Wherein, if the preferential service that frequent customer/new client enjoys is that fund is preferential, the actually required payment of service Third fund to be that the second fund needed for the service subtracts the fund that frequent customer/new client enjoys preferential.If described second Surplus capital is greater than or equal to the third fund, shows login account of the client in the intelligent sound assistance application Fund pay this required service enough, then the electronic equipment can generate and the order of the Service Matching believe Breath.

In the method flow described in Fig. 1, electronic equipment can receive the incoming call requests that client is dialed by base；It rings The incoming call requests are answered, confirm the identity information of the client；Consultation information is exported, and receives the client and is directed to the consulting The voice messaging of information input；The voice messaging is identified, to confirm the demand of the client；Believed according to the identity of the client The demand of breath and the client, the service of the demand is met to the lead referral, and generation is ordered with the Service Matching Single information；The order information is sent to associate device, wherein the associate device is used for according to the order information, to institute It states client and the service is provided.As it can be seen that embodiment through the invention, electronic equipment can dock multiple line upper mounting plates, when connecing When receiving the incoming call requests that client is dialed by base, the service of demand can be met to lead referral, and from associate device to Offering customers service, so as under no network environment, can not only make full use of a large amount of base resource, moreover it is possible to allow client Enjoy line on/line under service.

Fig. 2 is referred to, Fig. 2 is the flow chart of the preferred embodiment of another service providing method disclosed by the invention.Its In, the sequence of step can change in the flow chart according to different requirements, and certain steps can be omitted.

S21, electronic equipment receive the incoming call requests that client is dialed by base.

S22, electronic equipment respond the incoming call requests, confirm the identity information of the client.

S23, electronic equipment export consultation information, and receive voice letter of the client for consultation information input Breath.

S24, electronic equipment identify the voice messaging, to confirm the demand of the client.

As it is above-mentioned for example, the client can by way of voice input voice information be " I wants to order one especially Sell ", electronic equipment is analyzed and is identified to the voice messaging, can be confirmed that the demand of the client is just intended to point on line Meal.

Optionally, if the client is frequent customer, intelligent sound assistance application can reduce prompt, and according to the visitor The history at family places an order custom to confirm the demand of the client, can reduce the time of the client in this way, improve service quality； If the client is new client, intelligent sound assistance application can be according to normal prompt rules, a step by a step described in prompt Client's input voice information, to confirm the demand of the client.

Wherein, normal prompt rules are that the voice messaging inputted a step by a step according to the client is seeked advice from, with most The demand of the client is confirmed eventually, such as：For the service taken out, for new client, normal prompt rules are：It " may I ask You need anything to service？", " may I ask you has the dining room liked？", " may I ask you has the style of cooking liked ", " may I ask you has especially Requirement？Than such as whether plus capsicum, if add additional condiment？", " may I ask you need when to be sent to " etc., And for frequent customer, can place an order custom with reference to the history of frequent customer, reduce some prompt rules, it is only necessary to prompt, " may I ask you Anything is needed to service ", " you are also to continue with the dining rooms the point xx xx styles of cooking, should not capsicum？", in this way, to old and new customers's specific aim Ground prompt inquiry helps to provide the more intimate service of client, is easy the distance between the client that furthers, improves transaction and strike a bargain Rate.

S25, electronic equipment are accorded with according to the identity information of the client and the demand of the client to the lead referral Close the service of the demand.

S26, when receive the client for recommend the import of services confirmation instruction when, electronic equipment generate with The order information of the Service Matching.

After the service for being determined for compliance with the demand, electronic equipment can generate order information.Wherein, the order information The required service of the client, the fund of the service actual needs payment, the offer service are provided Businessman etc..

S27, electronic equipment send the order information to associate device.

Wherein, which can be the equipment being capable of providing corresponding to the line upper mounting plate of the service.Associate device After receiving the order information, so that it may to provide the service for the client, so as in no network or without intelligence In the environment of mobile phone, allow the client enjoy on line/line under service.

S28, electronic equipment deduct fund shown in the order information in the registered capital account of the client.

Wherein, the electronic equipment deducts in the order information shown in the registered capital account of the client Fund, and the fund of the deduction does not pay associate device corresponding businessman, wait for businessman provide service needed for client it Afterwards, the fund of the deduction could be paid, and the electronic equipment is as third party, in this way, can both ensure that client had Enough payment fundings to businessman, meanwhile, and can guarantee that businessman provides authentic and valid service to client, avoid the property of client Loss.

S29, the service that the associate device provides is enjoyed in the client, and receives the associate device hair In the case that the client sent signs for instruction, fund shown in the order information is transferred to the association and set by electronic equipment It is standby.

Wherein, when the service that the associate device is provided reaches the client, client can carry out the service It signs for, signs for instructing at this point, associate device will be sent to electronic equipment, electronic equipment can be to described in associate device transmission Actually required fund is serviced, so far entire closing the transaction, had both ensured that client enjoyed the service that associate device is provided, together When, also ensure the fully funded of associate device.

In the method flow described in Fig. 2, electronic equipment is according to the identity information of the client and the client After the service for meeting the demand to the lead referral, the service recommended is directed to when receiving the client for demand When the confirmation instruction of input, electronic equipment can generate the order information with the Service Matching, and send institute to associate device State order information.Further, electronic equipment deducts in the registered capital account of the client shows in the order information The fund shown enjoys the service that the associate device provides in the client, and receives the associate device and send Client sign for instruction in the case of, fund shown in the order information is transferred to the association and set by electronic equipment It is standby.As it can be seen that in whole process, electronic equipment can not only meet the service of demand to lead referral, in addition, ensuring that client enjoys While the service provided by associate device, the property loss of client had both been avoided, has also ensured the fully funded of associate device.

Fig. 3 is referred to, Fig. 3 is a kind of Program modual graph of the preferred embodiment of service providing program disclosed by the invention. Wherein, the service providing program of Fig. 3 descriptions is for some or all of executing in service providing method described in Fig. 1 or 2 step Suddenly, the associated description in Fig. 1 or Fig. 2 is specifically referred to, details are not described herein.The so-called unit of the present invention refers to that one kind can be by Processor is performed and can complete the series of computation machine program segment of fixed function, and storage is in memory.In this reality It applies in example, the function about each unit will be described in detail in subsequent embodiment.

Service providing program 11 described in Fig. 3 includes：

Receiving unit 101, the incoming call requests dialed by base for receiving client；

Confirmation unit 102 confirms the identity information of the client for responding the incoming call requests；

Output unit 103, for exporting consultation information；

The receiving unit 101 is additionally operable to receive the voice messaging that the client is directed to consultation information input；

Recognition unit 104, the voice messaging for identification, to confirm the demand of the client；

Recommendation unit 105, for according to the identity information of the client and the demand of the client, being pushed away to the client Recommend the service for meeting the demand.

Wherein, the confirmation unit 102 confirms that the identity information of the client includes：

Optionally, service providing program 11 described in Fig. 3 can also include：

Generation unit 106, for generating and the order information of the Service Matching；

Transmission unit 107, for sending the order information to associate device, wherein the associate device is used for basis The order information provides the service to the client.

Optionally, the generation unit 106 is generated includes with the order information of the Service Matching：

First confirmation unit, for confirming the first fund needed for the service；

First query unit is inquired for the identity information according to the client in the registered capital account of the client The first surplus capital；

The generation unit, if specifically for first surplus capital be greater than or equal to first fund, generate with The order information of the Service Matching.

Second confirmation unit, for confirming the second fund needed for the service；

Second query unit is inquired for the identity information according to the client in the registered capital account of the client The second surplus capital；

Acquiring unit, it is prespecified with the client matched favor information of identity information for obtaining；

Second confirmation unit is additionally operable to the second fund needed for the favor information and the service, really The third fund of the fixed actually required payment of service；

The generation unit, if specifically for second surplus capital be greater than or equal to the third fund, generate with The order information of the Service Matching.

Optionally, service providing program described in Fig. 3 can also include：

Unit is deducted, for deducting money shown in the order information in the registered capital account of the client Gold.

Buanch unit for enjoying the service that the associate device provides in the client, and receives described In the case that the client that associate device is sent signs for instruction, fund shown in the order information is transferred to the association Equipment.

In the service providing program 11 described in Fig. 3, the incoming call requests that client is dialed by base can be received；Response The incoming call requests confirm the identity information of the client；Consultation information is exported, and receives the client and believes for the consulting Cease the voice messaging of input；The voice messaging is identified, to confirm the demand of the client；According to the identity information of the client And the demand of the client, the service of the demand is met to the lead referral, generates the order with the Service Matching Information；The order information is sent to associate device, wherein the associate device is used for according to the order information, to described Client provides the service.As it can be seen that embodiment through the invention, electronic equipment can dock multiple line upper mounting plates, work as reception When the incoming call requests dialed by base to client, the service of demand can be met to lead referral, and from associate device to visitor Family provides service, so as under no network environment, can not only make full use of a large amount of base resource, moreover it is possible to client be allowed to enjoy By on line/line under service.

The above-mentioned integrated unit realized in the form of software function module, can be stored in a computer-readable storage In medium.Wherein, which can store computer program, which is being executed by processor When, it can be achieved that the step of above-mentioned each embodiment of the method.Wherein, the computer program includes computer program code, described Computer program code can be source code form, object identification code form, executable file or certain intermediate forms etc..The meter Calculation machine readable storage medium storing program for executing may include：Can carry the computer program code any entity or program, recording medium, USB flash disk, mobile hard disk, magnetic disc, CD, computer storage, read-only memory (ROM, Read-Only Memory), arbitrary access Memory (RAM, Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It needs Bright, the content that the computer readable storage medium includes can be wanted according to legislation and patent practice in jurisdiction It asks and carries out increase and decrease appropriate, such as in certain jurisdictions, do not include according to legislation and patent practice, computer-readable medium Electric carrier signal and telecommunication signal.

As shown in figure 4, Fig. 4 is the structural representation of the electronic equipment for the preferred embodiment that the present invention realizes service providing method Figure.The electronic equipment 1 includes memory 12 and processor 13.It will be understood by those skilled in the art that described shown in Fig. 4 Schematic diagram is only the example of electronic equipment 1, does not constitute the restriction to electronic equipment 1, may include more or more than illustrating Few component either combines certain components or different components, such as the electronic equipment 1 can also include input and output Equipment, network access equipment, bus etc..

The electronic equipment 1 further includes but is not limited to any type and can pass through keyboard, mouse, remote controler, touch with user The modes such as plate or voice-operated device carry out the electronic product of human-computer interaction, for example, personal computer, tablet computer, smart mobile phone, a Personal digital assistant (Personal Digital Assistant, PDA), game machine, Interactive Internet TV (Internet Protocol Television, IPTV), intellectual Wearable etc..Network residing for the electronic equipment 1 includes but not It is limited to internet, wide area network, Metropolitan Area Network (MAN), LAN, Virtual Private Network (Virtual Private Network, VPN) etc..

The memory 12 optionally includes one or more computer readable storage mediums, is carried for storing a kind of service Program for method and various data, and the access realized high speed in the process of running, be automatically completed program or data.It is described Memory 12 optionally includes high-speed random access memory, and also optionally includes nonvolatile memory, such as one Or multiple disk storage equipments, flash memory device or other non-volatile solid state memory equipment.

The processor 13 is also known as central processing unit (CPU, Central Processing Unit), is one piece of super large rule The integrated circuit of mould is the arithmetic core (Core) and control core (Control Unit) of electronic equipment 1.The processor 13 The operating system of the electronic equipment 1 and the types of applications program of installation, program code etc. are can perform, such as service provides journey Sequence 11.

In conjunction with Fig. 1 or Fig. 2, the memory 12 in the electronic equipment 1 stores multiple instruction to realize a kind of service Providing method, the processor 13 can perform the multiple instruction to realize：

Receive the incoming call requests that client is dialed by base；

The voice messaging is identified, to confirm the demand of the client；

Generate the order information with the Service Matching；

In a kind of optional embodiment, the generation and the order information of the Service Matching include：

In a kind of optional embodiment, works as in step and receive the client for the import of services recommended After confirming instruction, the processor 13 can perform the multiple instruction to realize：

Confirm the first fund needed for the service；

Confirm the second fund needed for the service；

It is described to confirm that the identity information of the client includes in a kind of optional embodiment：

In a kind of optional embodiment, the processor 13 can perform the multiple instruction to realize：

In a kind of optional embodiment, shown fund provides institute for the associate device in the order information After stating service, the actual funds of the associate device acquisition.

Specifically, the processor 13 can refer in Fig. 1 or Fig. 2 corresponding embodiments the concrete methods of realizing of above-metioned instruction The description of correlation step, this will not be repeated here.

In the electronic equipment described in Fig. 4, electronic equipment can receive the incoming call requests that client is dialed by base；It rings The incoming call requests are answered, confirm the identity information of the client；Consultation information is exported, and receives the client and is directed to the consulting The voice messaging of information input；The voice messaging is identified, to confirm the demand of the client；Believed according to the identity of the client The demand of breath and the client, the service of the demand is met to the lead referral, and generation is ordered with the Service Matching Single information；The order information is sent to associate device, wherein the associate device is used for according to the order information, to institute It states client and the service is provided.As it can be seen that embodiment through the invention, electronic equipment can dock multiple line upper mounting plates, when connecing When receiving the incoming call requests that client is dialed by base, the service of demand can be met to lead referral, and from associate device to Offering customers service, so as under no network environment, can not only make full use of a large amount of base resource, moreover it is possible to allow client Enjoy line on/line under service.

In several embodiments provided by the present invention, it should be understood that disclosed system, program and method, it can be with It realizes by another way.For example, program embodiment described above is only schematical, for example, the module It divides, only a kind of division of logic function, formula that in actual implementation, there may be another division manner.

The module illustrated as separating component may or may not be physically separated, aobvious as module The component shown may or may not be physical unit, you can be located at a place, or may be distributed over multiple In network element.Some or all of module therein can be selected according to the actual needs to realize the mesh of this embodiment scheme 's.

In addition, each function module in each embodiment of the present invention can be integrated in a processing unit, it can also It is that each unit physically exists alone, it can also be during two or more units be integrated in one unit.Above-mentioned integrated list The form that hardware had both may be used in member is realized, can also be realized in the form of hardware adds software function module.

It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie In the case of without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.Therefore, no matter From the point of view of which point, the present embodiments are to be considered as illustrative and not restrictive, and the scope of the present invention is by appended power Profit requires rather than above description limits, it is intended that all by what is fallen within the meaning and scope of the equivalent requirements of the claims Variation includes within the present invention.Should not any attached associated diagram label in claim be considered as the involved right of limitation to want It asks.Furthermore, it is to be understood that one word of " comprising " is not excluded for other units or step, odd number is not excluded for plural number.It is stated in system claims Multiple units or program can also be realized by software or hardware by a unit or program.Second equal words are used for table Show title, and does not represent any particular order.

Finally it should be noted that the above examples are only used to illustrate the technical scheme of the present invention and are not limiting, although reference Preferred embodiment describes the invention in detail, it will be understood by those of ordinary skill in the art that, it can be to the present invention's Technical solution is modified or equivalent replacement, without departing from the spirit of the technical scheme of the invention and range.

Claims

1. a kind of service providing method, which is characterized in that the method includes：

Receive the incoming call requests that client is dialed by base；

The voice messaging is identified, to confirm the demand of the client；

According to the identity information of the client and the demand of the client, the clothes of the demand are met to the lead referral Business；

Generate the order information with the Service Matching；

The order information is sent to associate device, wherein the associate device is used for according to the order information, to the visitor Family provides the service.

2. according to the method described in claim 1, it is characterized in that, the order information packet of the generation and the Service Matching It includes：

When receiving confirmation instruction of the client for the import of services recommended, generation is ordered with the Service Matching Single information.

3. according to the method described in claim 2, receiving the client for described in recommendation it is characterized in that, working as in step After the confirmation instruction of import of services, the method further includes：

Confirm the first fund needed for the service；

If first surplus capital is greater than or equal to first fund, the generation and the Service Matching are executed Order information.

4. according to the method described in claim 2, receiving the client for described in recommendation it is characterized in that, working as in step After the confirmation instruction of import of services, the method further includes：

Confirm the second fund needed for the service；

According to the second fund needed for the favor information and the service, the third of the actually required payment of service is determined Fund；

If second surplus capital is greater than or equal to the third fund, the generation and the Service Matching are executed Order information.

5. method according to any one of claims 1 to 4, which is characterized in that the identity information for confirming the client Including：

If there are the log-on message of the client in database, single number under the history of the client is obtained；If under the history Single number is greater than or equal to preset times threshold value, it is determined that the identity information of the client is frequent customer；

If there are single numbers under the history of the log-on message of the client and the client to be less than preset times in the database The log-on message of the client is not present in threshold value or the database, it is determined that the identity information of the client is new client.

6. method according to claim 3 or 4, which is characterized in that the method further includes：

7. according to the method described in claim 6, it is characterized in that, the method further includes：

The service that the associate device provides is enjoyed in the client, and receives the client that the associate device is sent In the case of signing for instruction, fund shown in the order information is transferred to the associate device.

8. the method according to the description of claim 7 is characterized in that fund shown in the order information is the association After equipment provides the service, the actual funds of the associate device acquisition.

9. a kind of electronic equipment, which is characterized in that the electronic equipment includes processor and memory, and the processor is for holding The service providing program stored in line storage is to realize service providing method as claimed in any of claims 1 to 8 in one of claims.

10. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage has service to provide Program realizes the service provider as described in claim 1 to 8 any one when the service providing program is executed by processor Method.