CN108608436A - A kind of manned market service robot - Google Patents

Abstract

The embodiment of the present application provides a manned shopping mall service robot, which is used to display shopping mall guidance information and shopping guidance information to users standing in the storage part through an interactive module; the storage board in the support part of the storage part is used for standing users and Place items. The mobile component is used for corresponding movement according to the instructions sent by the control module, which solves the problem that the current mall service robot has to walk to the destination by itself because it is a fixed customer, and it cannot help the customer to carry things during the shopping period. Technical problems that cannot help customers reduce the burden and fatigue of shopping.

Description

A manned shopping mall service robot

technical field

The present application relates to the technical field of robots, in particular to a manned shopping mall service robot.

Background technique

A robot is a machine device that performs work automatically. It can accept human command, run pre-programmed programs, and act according to principles formulated with artificial intelligence technology. Its mission is to assist or replace human work in jobs such as manufacturing, construction, or hazardous jobs. A shopping mall refers to a market composed of various stores gathered together, a large store with a large area and a relatively complete range of goods. The current shopping mall belongs to the SHOPPING MALL model, that is, a shopping mall, with large-scale retail as the main body, and many professional stores as an aggregate formed by auxiliary formats and multi-functional commercial service facilities to provide customers with more commodities and services.

Now malls mostly use manual guidance and manual marketing to achieve the purpose of receiving customers and selling products. There are also some shopping malls that use service robots to guide consumers and sell products. The current shopping mall service robots can be roughly divided into two types, one is fixed in a certain place and cannot move, and can provide simple guidance to customers; the other is mobile and can lead customers to their destinations. Fixed service robots guide customers through the application of voice interaction technology and face recognition technology, mainly through display screens.

The above-mentioned manual guidance to customers is generally through language, which is difficult to be very intuitive, and sometimes even misleading; recommending shopping to customers is blind sales, and there is no way to understand customer needs, which is likely to arouse customer resentment. It causes a waste of human resources and affects the profitability of the mall. The current shopping mall service robot, because it is a fixed customer, has to walk to the destination by itself, and during the shopping period of the customer, it cannot help the customer to carry things, and cannot help the customer reduce the burden and fatigue of shopping.

Contents of the application example

The embodiment of this application provides a manned shopping mall service robot, which solves the problem that the current shopping mall service robot has to walk to the destination by itself because it is a fixed customer, and during the shopping period of the customer, it cannot help the customer to carry things, and cannot help the customer. Technical issues that reduce shopping burden and fatigue for customers.

The embodiment of the present application provides a manned shopping mall service robot, including:

Interactive module, object movement module and control module;

The storage moving module includes a storage part and a moving component, the control module is assembled inside the storage part, and the moving component is arranged on the outer bottom of the storage part and communicates with the control module;

An interactive module for displaying shopping mall guide information and shopping guide information to users standing in the storage section;

The storage board of the supporting part of the storage part is used for standing the user and placing items.

The moving component is configured to perform a corresponding movement according to an instruction sent by the control module.

Preferably, the control module specifically includes:

The human-machine voice interaction module is communicated with the interaction module, and is used to process the user voice instructions collected by the interaction module and send them to the cloud platform through the central processing module of the control module to perform corresponding user identification of the user. The shopping data information is acquired, and the user shopping data information is sent to the interaction module for voice prompt or display.

Preferably, the control module specifically includes:

The face recognition module is connected in communication with the interaction module, and is used to identify the user's face image collected by the interaction module and send it to the cloud platform through the central processing module of the control module to perform the corresponding processing of the user. Acquire the user's shopping data information, and send the user's shopping data information to the interaction module for voice prompt or display.

Preferably, the control module specifically includes:

The autonomous navigation module is connected in communication with the mobile component, and is used for route planning according to the selected commodity navigation instruction or the selected location navigation instruction sent by the central processing module and the built-in commodity location data and shopping mall map, and sends the route navigation instruction to The movement assembly performs robotic autonomous movement.

Preferably, the control module specifically includes:

The walking obstacle avoidance module is connected in communication with the mobile component, and is used to obtain the feedback information of at least 3 sensors in real time when the mobile component moves, calculate and determine whether to avoid obstacle processing, and send the obstacle avoidance instruction to the mobile component Perform obstacle avoidance moves.

Preferably, the control module specifically includes:

The automatic charging module is used to send a charging instruction to the autonomous navigation module through the central processing module of the control module when the power of the robot is lower than the set value, so that the mobile module Move the robot to the charging pile.

Preferably, the control module specifically includes:

The remote assistance module is communicatively connected with the mobile terminal of the user, and is used to send the failure reporting information to the remote background for processing.

Preferably, the autonomous navigation module specifically includes: visual sensors and non-visual sensors.

Preferably, the interactive module specifically includes: a column and a display screen;

The moving assembly specifically includes: a driving wheel set and a driven wheel set;

The column is set upright at the front end of the shelf in the forward direction of the robot, and the display screen is installed on the upper end of the column;

The driven wheel set is arranged at the front end of the bottom of the storage part in the forward direction of the robot, and the driving wheel set is arranged at the rear end of the bottom of the storage part in the backward direction of the robot.

Preferably, the storage board is provided with a baffle at the rear end of the robot in the backward direction.

It can be seen from the above technical solutions that the embodiments of the present application have the following advantages:

The embodiment of the present application provides a manned shopping mall service robot, which is used to display shopping mall guidance information and shopping guidance information to users standing in the storage part through an interactive module; the storage board in the support part of the storage part is used for standing users and Place items. The mobile component is used for corresponding movement according to the instructions sent by the control module, which solves the problem that the current mall service robot has to walk to the destination by itself because it is a fixed customer, and it cannot help the customer to carry things during the shopping period. Technical problems that cannot help customers reduce the burden and fatigue of shopping.

Description of drawings

FIG. 1 is a schematic structural view of an embodiment of a manned shopping mall service robot in the embodiment of the present application;

FIG. 2 is a schematic diagram of the functional architecture of a control module of a manned shopping mall service robot in an embodiment of the present application;

Fig. 3 is a schematic diagram of the implementation process of human-machine voice interaction and face recognition functions of an embodiment of a manned shopping mall service robot in the embodiment of the present application.

Illustration: 1-column, 2-display screen, 3-storage section, 4-wheels, 5-baffle.

Detailed ways

The embodiment of this application provides a manned shopping mall service robot, which solves the problem that the current shopping mall service robot has to walk to the destination by itself because it is a fixed customer, and during the shopping period of the customer, it cannot help the customer to carry things, and cannot help the customer. Technical issues that reduce shopping burden and fatigue for customers.

In order to make the purposes, features, and advantages of the embodiments of the present application more obvious and understandable, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Apparently, the embodiments described below are only some of the embodiments of the present application, but not all of them. Based on the embodiments in the embodiments of the present application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the embodiments of the present application.

Please refer to Figure 1, an embodiment of a manned shopping mall service robot provided by the embodiment of the present application includes:

Interactive module, object movement module and control module;

The storage mobile module includes a storage part 3 and a moving component, the control module is assembled inside the storage part, and the moving component is arranged on the outer bottom of the storage part 3, and is connected to the control module by communication;

The interactive module is used to display shopping mall guide information and shopping guide information to users standing in the storage unit 3;

The storage board of the supporting part of the storage part 3 is used for standing users and placing items.

The movement component is used to perform corresponding movements according to the instructions sent by the control module.

As shown in Figure 2, the control module specifically includes:

The human-machine voice interaction module is communicated with the interactive module, and is used to process the user voice commands collected by the interactive module and send them to the cloud platform through the central processing module of the control module to obtain the user's corresponding user shopping data information, and Send the user's shopping data information to the interactive module for voice prompts or display.

The face recognition module is communicated with the interactive module, and is used to identify the user's face image collected by the interactive module and send it to the cloud platform through the central processing module of the control module to obtain the user's corresponding user shopping data information, and Send the user's shopping data information to the interactive module for voice prompts or display.

It should be noted that, as shown in Figure 3, the human-machine voice interaction module and face recognition module: after the robot is started, the camera will start to work first, and perform face recognition on users who enter the shooting range. If the user has been marked , the robot will be able to identify the user (and call the user's purchase records, preference analysis), if not marked, it will derive appropriate recommended products based on age and gender. At this time, voice interaction cannot be performed. When the user speaks a specific wake-up word to the robot, the microphone array equipped with the robot will be awakened, and the microphone array will start to collect voice data. Afterwards, the robot uploads the collected sound data to the cloud platform in mav format for speech recognition, and the cloud platform returns corresponding text information to the robot after processing. The robot uploads the voice and text information data to the cloud platform semantic recognition mode interface suitable for the mall scene, and then finds the most relevant and most matching sentence as an answer (if the user has been marked, in the matching process, it will be based on needs to call those marked information.), and finally send the answer back to the robot. Finally, the robot realizes voice output through voice synthesis to complete the interaction. Among them, the microphone array ensures the high-quality acquisition of the user's audio by the robot in the noisy environment of the mall, ensuring the accuracy of voice recognition and the high-quality experience of voice interaction.

The autonomous navigation module communicates with the mobile component, and is used for route planning according to the selected commodity navigation instruction or the selected location navigation instruction sent by the central processing module and the built-in commodity location data and shopping mall map, and sends the route navigation instruction to the mobile component Carry out robot autonomous movement. Includes: Selected Items Navigation and Selected Places Navigation. The robot system has built-in mall commodity location data and mall maps. The robot adopts a combination of visual and non-visual sensors through the robot SLAM algorithm based on laser radar (the robot system architecture adopts multi-level sensor information fusion, including: laser radar, IMU, encoder, RGBD, UWB, ultrasonic, infrared ranging, etc.) The navigation method enables the robot to move autonomously from point to point. The system only needs to tell the robot the target location, and the robot can plan the best path to the target location and move to the target location autonomously. During the path planning process, the autonomous navigation module uses the central data processing module to call the camera data along the way in the mall, uses the face recognition module function to judge the number of people, and plans the route so that the robot can avoid congested crowds.

The walking obstacle avoidance module is communicated with the mobile component, and is used to obtain the feedback information of at least 3 sensors in real time when the mobile component moves, calculate and determine whether to avoid the obstacle, and send the obstacle avoidance instruction to the mobile component for obstacle avoidance movement. When the robot walks, through multi-level sensors (the robot system architecture adopts multi-level sensor information fusion, including: laser radar, IMU, encoder, RGBD, UWB, ultrasonic, infrared ranging and other sensors, provide accurate environment for the robot Sensing information) Perceiving the environment, thereby avoiding obstacles and reaching the destination.

The automatic charging module is used to send charging instructions to the autonomous navigation module through the central processing module of the control module when the power of the robot is lower than the set value, so that the mobile module moves the robot to the charging pile. When the power is lower than the set value, the robot will automatically plan a route back to the charging pile for automatic charging. When it is fully charged, it will enter the working state.

The remote assistance module communicates with the user's mobile terminal, and is used to send failure report information to the remote background for processing. When the robot encounters a problem that cannot be handled, it will connect to the background and be handled by the staff. Customers can connect to the robot through mobile phone app, computer app and pad app, through wifi or mobile communication wireless network.

Display module: The robot is equipped with a display screen, which can display the QR code of the mall and the physical pictures of the recommended products.

Central data processing module: The robot itself is equipped with a microcomputer, which can process the most basic data. The realization of other functions is to upload the raw data to the cloud platform by the robot, and process it on the cloud platform. It not only reduces the burden of the robot itself but also improves the performance of the robot.

Power control module: provide energy support for each part of the robot.

Service information management module: The system will automatically store the user's purchase records and preferences in the cloud database, providing a data basis for the next service to the same user. Even if it is not the same robot, user information can be obtained on the cloud, realizing data sharing.

As shown in Figure 1, the interactive module specifically includes: columns and display screens;

The mobile components specifically include: driving wheel set and driven wheel set;

The column is set upright at the front end of the storage plate in the forward direction of the robot, and a display screen is installed on the upper end of the column;

The driven wheel set is arranged at the front end of the bottom of the storage part in the forward direction of the robot, and the driving wheel set is arranged at the bottom rear end of the storage part in the backward direction of the robot.

The storage board is provided with a baffle at the rear end of the robot in the backward direction.

The top of column 1 is equipped with a camera and microphone array, which can collect user facial images and audio, laying a foundation for face recognition and human-computer interaction. And give the display screen 2 an assembly location. When the robot is moving fast, the user can hold the column for balance. The display screen 2 can (1) provide the user with a route map instruction when requested by the customer, and know where the robot will take himself, so as to prevent discomfort. ② Provide the QR code of the official account of the mall, provide information on preferential activities, attract and retain users. ③Provide product shopping suggestion information in the form of pictures, giving users an intuitive experience. The storage part 3 is equipped with a control module and a battery. The control module can realize autonomous navigation and real-time barriers, and bring the user to the designated place. The control module controls the work of other modules of the robot. Batteries provide energy for the robot. Wheel 4 realizes the moving and turning of robot. The two wheels near column 1 are front wheels, which are driven wheels, and the ones far away from column 1 are rear wheels, which are driving wheels. The baffle 5 can prevent the goods from falling when the user puts the goods on the bottom 3 .

The embodiment of the present application provides a manned shopping mall service robot, which is used to display shopping mall guidance information and shopping guidance information to users standing in the storage part through an interactive module; the storage board in the support part of the storage part is used for standing users and Place items. The mobile component is used for corresponding movement according to the instructions sent by the control module, which solves the problem that the current mall service robot has to walk to the destination by itself because it is a fixed customer, and it cannot help the customer to carry things during the shopping period. Technical problems that cannot help customers reduce the burden and fatigue of shopping.

Those skilled in the art can clearly understand that for the convenience and brevity of the description, the specific working process of the above-described system, device and unit can refer to the corresponding process in the foregoing method embodiment, which will not be repeated here.

In the several embodiments provided in this application, it should be understood that the disclosed system, device and method can be implemented in other ways. For example, the device embodiments described above are only illustrative. For example, the division of the units is only a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components can be combined or May be integrated into another system, or some features may be ignored, or not implemented. In another point, the mutual coupling or direct coupling or communication connection shown or discussed may be through some interfaces, and the indirect coupling or communication connection of devices or units may be in electrical, mechanical or other forms.

The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place, or may be distributed to multiple network units. Part or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in each embodiment of the embodiment of the present application may be integrated into one processing unit, each unit may exist separately physically, or two or more units may be integrated into one unit. The above-mentioned integrated units can be implemented in the form of hardware or in the form of software functional units.

If the integrated unit is realized in the form of a software function unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the embodiment of the present application is essentially or the part that contributes to the prior art or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage The medium includes several instructions to enable a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the embodiments of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic disk or optical disk and other media that can store program codes. .

As mentioned above, the above embodiments are only used to illustrate the technical solutions of the embodiments of the present application, not to limit them; although the embodiments of the present application have been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: It is still possible to modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements for some of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the technical solutions of the embodiments of the present application. spirit and scope.

Claims (10)

1. A manned shopping mall service robot, characterized in that it comprises: Interactive module, object movement module and control module; The storage moving module includes a storage part and a moving component, the control module is assembled inside the storage part, and the moving component is arranged on the outer bottom of the storage part and communicates with the control module; An interactive module for displaying shopping mall guide information and shopping guide information to users standing in the storage section; The storage board of the supporting part of the storage part is used for standing the user and placing items. The moving component is configured to perform a corresponding movement according to an instruction sent by the control module. 2. The manned shopping mall service robot according to claim 1, wherein the control module specifically includes: The human-machine voice interaction module is communicated with the interaction module, and is used to process the user voice instructions collected by the interaction module and send them to the cloud platform through the central processing module of the control module to perform corresponding user identification of the user. The shopping data information is acquired, and the user shopping data information is sent to the interaction module for voice prompt or display. 3. The manned shopping mall service robot according to claim 1, wherein the control module specifically includes: The face recognition module is connected in communication with the interaction module, and is used to identify the user's face image collected by the interaction module and send it to the cloud platform through the central processing module of the control module to perform the corresponding processing of the user. Acquire the user's shopping data information, and send the user's shopping data information to the interaction module for voice prompt or display. 4. The manned shopping mall service robot according to claim 1, wherein the control module specifically includes: The autonomous navigation module is connected in communication with the mobile component, and is used for route planning according to the selected commodity navigation instruction or the selected location navigation instruction sent by the central processing module and the built-in commodity location data and shopping mall map, and sends the route navigation instruction to The movement assembly performs robotic autonomous movement. 5. The manned shopping mall service robot according to claim 1, wherein the control module specifically includes: The walking obstacle avoidance module is connected in communication with the mobile component, and is used to obtain the feedback information of at least 3 sensors in real time when the mobile component moves, calculate and determine whether to avoid obstacle processing, and send the obstacle avoidance instruction to the mobile component Perform obstacle avoidance moves. 6. The manned shopping mall service robot according to claim 4, wherein the control module specifically includes: The automatic charging module is used to send a charging instruction to the autonomous navigation module through the central processing module of the control module when the power of the robot is lower than the set value, so that the mobile module Move the robot to the charging pile. 7. The manned shopping mall service robot according to claim 4, wherein the control module specifically includes: The remote assistance module is communicatively connected with the mobile terminal of the user, and is used to send the failure report information to the remote background for processing. 8. The manned shopping mall service robot according to claim 4, wherein the autonomous navigation module specifically includes: visual sensors and non-visual sensors. 9. The manned shopping mall service robot according to any one of claims 1 to 8, wherein the interaction module specifically includes: a column and a display screen; The moving assembly specifically includes: a driving wheel set and a driven wheel set; The column is set upright at the front end of the shelf in the forward direction of the robot, and the display screen is installed on the upper end of the column; The driven wheel set is arranged at the front end of the bottom of the storage part in the forward direction of the robot, and the driving wheel set is arranged at the rear end of the bottom of the storage part in the backward direction of the robot. 10. The manned shopping mall service robot according to claim 1, characterized in that, a baffle is arranged on the rear end of the storage board in the direction of the robot's retreat.