CN107783970A - A kind of expert's question answering system and its operating method - Google Patents
A kind of expert's question answering system and its operating method Download PDFInfo
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- CN107783970A CN107783970A CN201610714537.3A CN201610714537A CN107783970A CN 107783970 A CN107783970 A CN 107783970A CN 201610714537 A CN201610714537 A CN 201610714537A CN 107783970 A CN107783970 A CN 107783970A
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/903—Querying
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- G06F16/90332—Natural language query formulation or dialogue systems
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Abstract
The present invention provides a kind of expert's question answering system, it includes expert's server for answering question and question and answer client, expert's server for answering question is connected with question and answer client by internet communication, and expert's server for answering question includes information bank, memory module, matching module, expert module, communication module and web station system；The question and answer client includes client, browser question and answer plug-in unit and developing instrument question and answer plug-in unit.Expert's question answering system is by establishing huge information bank, there is powerful memory module, matching module simultaneously, the problem of user is proposed, make specific analysis, and expert corresponding to matching, and problem is pushed, precisely matching, in time feedback are realized, adds the promptness and validity of question answering.
Description
Technical field
The present invention relates to computer communication field, is specifically related to a kind of expert's question answering system and its operating method.
Background technology
With the tremendous development of software engineering, software systems are increasingly numerous and jumbled, the Software Industry division of labor extremely refines, single software
Practitioner is difficult to understand thoroughly all technologies involved by software systems, meanwhile, the quickly exploitation of software is particularly significant, therefore currently
Software systems are all built upon on existing component and framework the exploitation carried out, peopleware when using component and framework,
Often various problems can be run into, solve major issue of these problems into software development.
It is current solve problem an important way be, by technology community, forum's platform, using a login user,
It is proposed problem, another login user is allowed to go to solve the problems, such as.But there are problems in this mode：
1st, user must put down work, cumbersome by account Website login；
2nd, for it is basic the problem of solve it is more effective, and for it is more special the problem of, it is more complicated.User is in group
The problem of part, framework run into, it is necessary to which running into the other users under the conditions of identical application environment, time etc. can answer；
3rd, for making the user of answer, reward, the enthusiasm of user often are used as using virtual objects such as honor, empirical values
Difference.
The content of the invention
The present invention passes through traditional technology community, forum's demand to solve existing software practitioner mentioned above
Complex operation that problem is helped and run into, effective problem answers are difficult to find that, and drawbacks such as user's enthusiasm difference of answering carry
A quick and effective scheme is gone out：A question answering system is established, user is not needed under the condition of Website login, you can
It is proposed problem, system precisely match according to customer problem and are pushed to the developer of component software and framework in time and related
Technical staff (expert), expert's identity and product promotion information are shown after answering a question, at answer, to encourage the person of answering.
Specifically, the present invention provides a kind of expert's question answering system, it includes expert's server for answering question and question and answer client,
Expert's server for answering question is connected with question and answer client by internet communication,
Expert's server for answering question includes information bank, memory module, matching module, expert module, communication module and net
Stand system；
The question and answer client includes client, browser question and answer plug-in unit and developing instrument question and answer plug-in unit.
Preferably, described information storehouse includes user information database, content information storehouse and classification information storehouse；
The storage that the memory module is used for management information bank operates, and the storage operation includes the information of user and expert
Storage, the storage of problem content and the storage of Question Classification relevant information；
The matching module obtains of enquirement by the search operaqtion to the content information storehouse and classification information storehouse
With key element, then by user information database, expert info corresponding to acquisition, the specialist list preferentially answered a question is obtained with matching；
The expert module, for managing the expert info answered a question；
The communication module, for problem to be pushed into associated specialist, and quizmaster is pushed back by answering；
The web station system, for providing one for user's login and the website of information can be checked.
Preferably, the user information database includes general user information storehouse, technology provider information bank and expert info
Storehouse, the general user information storehouse are used for the information for storing domestic consumer, and technology provider information bank is used for memory technology
The information of developer, the expert info storehouse are used for the information for storing expert.
Preferably, the content information storehouse includes problem information storehouse and answer information storehouse, and described problem information bank is used for
The problem of user proposes information is stored, the answer information storehouse is used to store the answer information that user provides.
Preferably, the classification information storehouse includes product information storehouse, realm information storehouse and hot word information bank, the product
Information bank is used for storage assembly, framework and the information of software supplier, the realm information storehouse be used to storing it is that industry is generally acknowledged,
The realm information of technology or responsibility with clear and definite border, the hot word information bank are used for the keyword of storage problem.
Preferably, the matching module is according to classification information storehouse content, and find that problem and corresponding expert match three will
Element, matched first with the product information storehouse, find and component, framework and software information used in user are provided, then basis
The realm information storehouse, find the association area of problem, finally according to the hot word information bank, label that matching user proposes with
And the noun that problem frequently occurs, find corresponding keyword.
Preferably, the question and answer client includes subscription client and expert clients.
Preferably, a kind of operating method of expert's question answering system, it comprises the following steps：
S1, user send enquirement by website or subscription client, put question to the title comprising problem, description, respective labels
And parameter, the subscription client can send enquirement request, and attach the user's mark and client-side information of quizmaster；
After S2, server for answering question receive the enquirement request of user, problem storage is arrived content information storehouse by memory module, is matched
Product used in module acquisition problem, art and keyword relevant information and matched, call the expert
Content in information bank, screening is adapted to the specialist list answered a question, and is ranked up according to matching degree, obtains N before sequence
Problem is pushed to expert clients by the expert of (N ＞=1) position, the communication module；
S3, expert are connected to the problem of expert clients obtain, and make and answer and be uploaded to server for answering question, answer content bag
Include answer information, relevant parameter and problem identification；
S4, the server for answering question will receive answer storage and arrive content information storehouse, and the communication module is according to quizmaster's
User is identified, and answer is pushed to the subscription client of quizmaster, while shows the identity information for answering expert；
S5, quizmaster are by adopting answer, and after determining that problem answers, problem are adopted, expert module can lift expert
Empirical value；
The field that S6, server for answering question can put question to according to user, obtains the specialist list in corresponding field, and according to warp
Test value to be ranked up, corresponding expert info and corresponding product information are pushed to the subscription client of quizmaster.
Preferably, user can obtain the identity information for answering expert, subscription client pushes away simultaneously by question and answer client
Send the technical products information of corresponding expert, the product of extension expert.
Advantages of the present invention is as described below：
Expert's question answering system has powerful memory module, matching module by establishing huge information bank,
The problem of user is proposed, makes specific analysis, and expert corresponding to matching, and pushes problem, realize precisely matching,
Feedback in time, add the promptness and validity of question answering；Multiple technologies are used simultaneously, realize the various of client
Property, especially browser plug-in, developing instrument plug-in unit, eliminate user's login step, improve operating efficiency, while be provided with net
Stand system, there is provided traditional web access modes, add versatility；While the problem of push, the letter of expert is answered in display
Breath and Related product promotion, substantial incentive measure is provided to answer expert, while facilitate user to obtain high-quality production
Product service.
Brief description of the drawings
Fig. 1 is the structural schematic block diagram of the present invention；
Fig. 2 is the enquirement exemplary plot of embodiment；
Fig. 3 is the answer exemplary plot of embodiment.
Embodiment
The structure and working principle of the present invention is further explained with reference to specific embodiment and accompanying drawing：
Specifically, the present invention provides a kind of expert's question answering system and its construction method, it include expert's server for answering question with
And question and answer client, expert's server for answering question are connected with question and answer client by internet communication,
Expert's server for answering question includes information bank, memory module, matching module, expert module, communication module and net
Stand system；
The question and answer client includes separate customer end, browser question and answer plug-in unit and developing instrument question and answer plug-in unit.
Preferably, described information storehouse includes user information database, content information storehouse and classification information storehouse；
The storage that the memory module is used for management information bank operates, and the storage operation includes the information of user and expert
Storage, the storage of problem content and the storage of Question Classification relevant information；
The matching module obtains the matching of enquirement by the search operaqtion to the content information storehouse, classification information storehouse
Key element, then by user information database, expert info corresponding to acquisition, the specialist list preferentially answered a question is obtained with matching；
The expert module, for managing the expert info answered a question；
The communication module, for problem to be pushed into associated specialist, and quizmaster is pushed back by answering；
The web station system, there is provided one logs in for user and can check the website of information, realizes that traditional community carries
Ask answer system, and with whole question answering system synchronizing information.
Preferably, the user information database includes general user information storehouse, technology provider information bank and expert info
Storehouse, the general user information storehouse are used for the information for storing domestic consumer, and technology provider information bank is used for memory technology
The information of developer, the expert info storehouse are used to store association area, the database of product expert.
Preferably, the content information storehouse includes problem information storehouse and answer information storehouse, and described problem information bank is used for
The problem of user proposes information is stored, the answer information storehouse is used to store the answer information that user provides.
Preferably, the classification information storehouse includes product information storehouse, realm information storehouse and hot word information bank, the product
Information bank is used for the information of an incision technology providers such as storage assembly, framework, software, and the realm information storehouse is used to store industry
The realm information of technology or responsibility generally acknowledged, with clear and definite border, the hot word information bank are used for the keyword of storage problem.
The matching module finds three key elements that problem matches with corresponding expert, first according to classification information storehouse content
Matched with the product information storehouse, find and component, frame information used in user are provided, then according to the realm information
Storehouse, the association area of problem is found, the label finally proposed according to the hot word information bank, matching user, and problem are frequent
The noun of appearance, find corresponding keyword.
Preferably, the separate customer end, to run client on an operating system, user passes through the separate customer
It is proposed problem is held, expert is answered a question by the separate customer end, and the answer state of display problem, and prompt to use in time
Family checks that problem replies and prompting expert answers related push problem.
Preferably, the browser question and answer plug-in unit, plug-in card program directly is called using web browser for user, realization carries
Ask, question and answer and push function, eliminate user's login step.
Preferably, the developing instrument question and answer plug-in unit, for user while carrying out writing software using developing instrument, nothing
Software need to be switched, you can realize line of questioning, answer, meanwhile, with reference to the field of developing instrument, more accurately orientation problem.
The logon mode of the question answering system is as described below：
Domestic consumer proposes registration request, and after server for answering question receives request, user profile storage is arrived into user profile
In storehouse；
Technical specialist or team is invited to be registered, or technical specialist or team apply for the registration of and verify identity, note
Volume identity information of the packet containing expert, the field of subordinate, product information for using etc., the memory module deposits relevant information
Store up to expert info storehouse.
Preferably, the present invention also provides a kind of operating method of question answering system：As shown in Figures 2 and 3,
S1, user send enquirement by website, separate customer end, browser question and answer plug-in unit, developing instrument question and answer plug-in unit, carry
Title, description, respective labels and parameter comprising problem etc. are asked, the question and answer client can send enquirement request, and incidentally carry
The user's mark and client-side information for the person of asking；
After S2, server for answering question receive the enquirement request of user, problem storage is arrived content information storehouse by memory module, is matched
The relevant information such as product, art, keyword used in module acquisition problem is simultaneously matched, and calls the expert info
Content in storehouse, screening is adapted to the specialist list answered a question, and is ranked up according to matching degree, obtains N (N ＞ before sequence
=1) expert of position, the communication module push to problem the client of expert；
S3, expert are connected to the problem of question and answer client obtains, and answer, and make and answer and be uploaded to server for answering question,
Answer content includes answer information, relevant parameter, problem identification, and the question and answer client can send answer to server for answering question,
And attach user's mark of answerer etc.；
S4, the server for answering question will receive answer storage and arrive content information storehouse, and the communication module is according to quizmaster's
User is identified, and answer is pushed to the question and answer client of quizmaster, while shows the identity information for answering expert；
S5, quizmaster are by adopting answer, and after determining that problem answers, problem are adopted, expert module can lift expert
Empirical value；
The field that S6, question and answer client can put question to according to user, obtains the specialist list in corresponding field, and according to warp
Test value to be ranked up, to the corresponding expert info of question and answer client push of quizmaster and corresponding product information.
Preferably, user can obtain the identity information for answering expert, question and answer client pushes away simultaneously by question and answer client
Send the technical products information of corresponding expert, the product of extension expert.
Advantages of the present invention is as described below：
Expert's question answering system has powerful memory module, matching module by establishing huge information bank,
The problem of user is proposed, makes specific analysis, and expert corresponding to matching, and pushes problem, realize precisely matching,
Feedback in time, add the promptness and validity of question answering；Multiple technologies are used simultaneously, realize the various of client
Property, especially browser plug-in, developing instrument plug-in unit, eliminate user's login step, improve operating efficiency, while be provided with net
Stand system, there is provided traditional web access modes, add versatility；While the problem of push, the letter of expert is answered in display
Breath and Related product promotion, substantial incentive measure is provided to answer expert, while facilitate user to obtain high-quality production
Product service.
Finally it should be noted that：Above-described embodiments are merely to illustrate the technical scheme, rather than to it
Limitation；Although the present invention is described in detail with reference to the foregoing embodiments, it will be understood by those within the art that：
It can still modify to the technical scheme described in previous embodiment, or which part or all technical characteristic are entered
Row equivalent substitution；And these modifications or substitutions, the essence of appropriate technical solution is departed from various embodiments of the present invention technical side
The scope of case.
Claims (9)
- A kind of 1. expert's question answering system, it is characterised in that：It includes expert's server for answering question and question and answer client, the expert Server for answering question is connected with question and answer client by internet communication,Expert's server for answering question includes information bank, memory module, matching module, expert module, communication module and website system System；The question and answer client includes client, browser question and answer plug-in unit and developing instrument question and answer plug-in unit.
- 2. expert's question answering system according to claim 1, it is characterised in that：Described information storehouse includes user information database, interior Hold information bank and classification information storehouse；The storage that the memory module is used for management information bank operates, and the storage operation includes user and the information of expert is deposited Storage, the storage of problem content and the storage of Question Classification relevant information；For the matching module by the search operaqtion to the content information storehouse and classification information storehouse, the matching for obtaining enquirement will Element, then by user information database, expert info corresponding to acquisition, the specialist list preferentially answered a question is obtained with matching；The expert module, for managing the expert info answered a question；The communication module, for problem to be pushed into associated specialist, and quizmaster is pushed back by answering；The web station system, for providing one for user's login and the website of information can be checked.
- 3. expert's question answering system according to claim 2, it is characterised in that：The user information database is believed including domestic consumer Storehouse, technology provider information bank and expert info storehouse are ceased, the general user information storehouse is used for the information for storing domestic consumer, Technology provider information bank is used for the information of memory technology developer, and the expert info storehouse is used for the letter for storing expert Breath.
- 4. expert's question answering system according to claim 3, it is characterised in that：The content information storehouse includes problem information storehouse And answer information storehouse, described problem information bank are used to store the problem of user proposes information, the answer information storehouse is used to deposit The answer information that storage user provides.
- 5. expert's question answering system according to claim 4, it is characterised in that：The classification information storehouse includes product information Storehouse, realm information storehouse and hot word information bank, the product information storehouse are used for storage assembly, framework and the letter of software supplier Breath, the realm information storehouse are used for the realm information for storing technology or responsibility that industry is generally acknowledged, with clear and definite border, the heat Word information storehouse is used for the keyword of storage problem.
- 6. expert's question answering system according to claim 5, it is characterised in that：The matching module is according in classification information storehouse Hold, find three key elements that problem matches with corresponding expert, matched first with the product information storehouse, finding offer user is made Component, framework and software information, then according to the realm information storehouse, the association area of problem is found, finally according to institute Hot word information bank is stated, the noun that the label and problem that matching user proposes frequently occur, finds corresponding keyword.
- 7. expert's question answering system according to claim 6, it is characterised in that：The question and answer client includes subscription client And expert clients.
- 8. expert's question answering system according to claim any one of 1-7 carries out the operating method of question and answer, it is characterised in that：S1, user send enquirement by website or subscription client, put question to the title comprising problem, description, respective labels and Parameter, the subscription client can send enquirement request, and attach the user's mark and client-side information of quizmaster；After S2, server for answering question receive the enquirement request of user, problem storage is arrived content information storehouse, matching module by memory module Product used in acquisition problem, art and keyword relevant information and matched, call the expert info Content in storehouse, screening is adapted to the specialist list answered a question, and is ranked up according to matching degree, obtains N (N ＞ before sequence =1) problem is pushed to expert clients by the expert of position, the communication module；S3, expert are connected to the problem of expert clients obtain, and make and answer and be uploaded to server for answering question, and answer content includes answering Case information, relevant parameter and problem identification；S4, the server for answering question will receive answer storage and arrive content information storehouse, and the communication module is according to the user of quizmaster Mark, answer is pushed to the subscription client of quizmaster, while shows the identity information for answering expert；S5, quizmaster are by adopting answer, and after determining that problem answers, problem are adopted, expert module can lift the experience of expert Value；The field that S6, server for answering question can put question to according to user, obtains the specialist list in corresponding field, and based on experience value It is ranked up, corresponding expert info and corresponding product information is pushed to the subscription client of quizmaster.
- 9. operating method according to claim 8, it is characterised in that：User can obtain answer by question and answer client The identity information of expert, subscription client push the technical products information of corresponding expert, the product of extension expert simultaneously.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610714537.3A CN107783970B (en) | 2016-08-25 | 2016-08-25 | Expert question-answering system and operation method thereof |
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| CN201610714537.3A CN107783970B (en) | 2016-08-25 | 2016-08-25 | Expert question-answering system and operation method thereof |
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| CN107783970A true CN107783970A (en) | 2018-03-09 |
| CN107783970B CN107783970B (en) | 2021-09-10 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109271499A (en) * | 2018-09-18 | 2019-01-25 | 广州神马移动信息科技有限公司 | Recommended method, device and the terminal device of answer user in a kind of knowledge question |
| CN109672611A (en) * | 2019-02-24 | 2019-04-23 | 雷震 | A kind of Proposal information Exchange platform and method based on mobile terminal |
| CN109766422A (en) * | 2018-12-29 | 2019-05-17 | 上海智臻智能网络科技股份有限公司 | Information processing method, apparatus and system, storage medium, terminal |
| CN110188174A (en) * | 2019-04-19 | 2019-08-30 | 浙江工业大学 | An intelligent question answering method for FAQs in professional fields based on professional vocabulary mining |
| CN110287385A (en) * | 2019-06-18 | 2019-09-27 | 素朴网联(珠海)科技有限公司 | A kind of corpus data acquisition method, system and storage medium |
| CN110413748A (en) * | 2019-07-03 | 2019-11-05 | 北京智齿博创科技有限公司 | Based on big data robot service knowledge base entry recommender system |
| CN110717105A (en) * | 2019-10-12 | 2020-01-21 | 浙江大学 | Personalized and active push method of scientific and technological resources |
| CN111223031A (en) * | 2019-06-17 | 2020-06-02 | 苏州信度投资管理有限公司 | Selection decision reference software system |
| CN111276020A (en) * | 2020-03-23 | 2020-06-12 | 广东工业大学 | Question-answer interaction system and method for online education platform |
| CN111538826A (en) * | 2020-07-13 | 2020-08-14 | 智者四海（北京）技术有限公司 | Routing invitation method and device based on problems |
| CN111666394A (en) * | 2020-04-30 | 2020-09-15 | 北京捷通华声科技股份有限公司 | Text processing method and device |
| CN111861826A (en) * | 2020-08-05 | 2020-10-30 | 北京育宝科技有限公司 | A kind of learning assistance method, device and system based on network environment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109271499A (en) * | 2018-09-18 | 2019-01-25 | 广州神马移动信息科技有限公司 | Recommended method, device and the terminal device of answer user in a kind of knowledge question |
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| CN110188174A (en) * | 2019-04-19 | 2019-08-30 | 浙江工业大学 | An intelligent question answering method for FAQs in professional fields based on professional vocabulary mining |
| CN111223031A (en) * | 2019-06-17 | 2020-06-02 | 苏州信度投资管理有限公司 | Selection decision reference software system |
| CN110287385A (en) * | 2019-06-18 | 2019-09-27 | 素朴网联(珠海)科技有限公司 | A kind of corpus data acquisition method, system and storage medium |
| CN110413748A (en) * | 2019-07-03 | 2019-11-05 | 北京智齿博创科技有限公司 | Based on big data robot service knowledge base entry recommender system |
| CN110717105A (en) * | 2019-10-12 | 2020-01-21 | 浙江大学 | Personalized and active push method of scientific and technological resources |
| CN111276020A (en) * | 2020-03-23 | 2020-06-12 | 广东工业大学 | Question-answer interaction system and method for online education platform |
| CN111666394A (en) * | 2020-04-30 | 2020-09-15 | 北京捷通华声科技股份有限公司 | Text processing method and device |
| CN111538826A (en) * | 2020-07-13 | 2020-08-14 | 智者四海（北京）技术有限公司 | Routing invitation method and device based on problems |
| CN111538826B (en) * | 2020-07-13 | 2021-01-29 | 智者四海（北京）技术有限公司 | Routing invitation method and device based on problems |
| CN111861826A (en) * | 2020-08-05 | 2020-10-30 | 北京育宝科技有限公司 | A kind of learning assistance method, device and system based on network environment |
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