CN107690040A - Automatic dial method - Google Patents
Automatic dial method Download PDFInfo
- Publication number
- CN107690040A CN107690040A CN201710381606.8A CN201710381606A CN107690040A CN 107690040 A CN107690040 A CN 107690040A CN 201710381606 A CN201710381606 A CN 201710381606A CN 107690040 A CN107690040 A CN 107690040A
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- Prior art keywords
- dialing
- dialog context
- automatic dial
- information
- personal information
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- 230000006870 function Effects 0.000 description 17
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- 238000005516 engineering process Methods 0.000 description 4
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- 230000008859 change Effects 0.000 description 3
- 230000007774 longterm Effects 0.000 description 3
- 230000005540 biological transmission Effects 0.000 description 2
- 230000001419 dependent effect Effects 0.000 description 2
- 230000005611 electricity Effects 0.000 description 2
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/08—Special services or facilities menus for interactive user guidance
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/18—Automated outdialling systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2250/00—Details of telephonic subscriber devices
- H04M2250/74—Details of telephonic subscriber devices with voice recognition means
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Human Computer Interaction (AREA)
- Telephonic Communication Services (AREA)
Abstract
This application discloses a kind of automatic dial method, is related to means of communication field, and the automatic dial method includes：The personal information needed for dialing is obtained, and stores the personal information；Obtain user instruction；Service calls are dialed according to the user instruction, and using speech engine analysis and the first dialog context of service calls, customer service fed back according to the personal information of the analysis result of the first dialog context and storage, until node needed for reaching；The second dialog context after recorded up to required node with service calls, and some or all of of the second dialog context is converted into word using speech engine, it is shown in message registration.The application obtains and stores the personal information of user in advance, when needed, is automatically filled in information needed, improves the efficiency of dialing；Important dialog context can be recorded automatically, and is shown in message registration, avoid also needing manually recorded information in communication process, use is more convenient.
Description
Technical field
The application is related to means of communication field, more particularly to a kind of automatic dial method.
Background technology
Service calls can provide the multinomial service on product for consumer, the quick various queries for solving user.But
It is that, in order to comprehensively solve the problems, such as that client is proposed as far as possible, the content that service calls are related to can be very numerous and diverse, causes customer service
The navigation system of phone is complicated, and user in use, generally requires repeatedly input and just reaches required node, operation is numerous
Trivial, time-consuming longer, Consumer's Experience is poor.
For this problem, the technology of auto dialing can be realized by occurring some in the prior art, but be widely present with
Lower shortcoming：
1st, need to be manually entered the dialing menu of service calls, automatic dialing system is successively dialed by dialing menu
Service calls, use are not convenient enough；
2nd, some voices are independently serviced, it is necessary to input the accounts or close such as the cell-phone number of user, bank's card number, E-mail address
Code, can just provide related service, and automatic dialing system of the prior art can not be automatically filled in, and lead to not normal use；
The 3rd, if the result of customer service feedback is more important or difficult memory, such as telephone number, row information of opening an account, accounting details
Deng user record is got up cumbersome.
The content of the invention
In order to one of solve the above problems, this application provides a kind of automatic dial method, including：
The personal information needed for dialing is obtained, and stores the personal information；
Obtain user instruction；
Service calls are dialed according to the user instruction, and the first dialog context with customer service is analyzed using speech engine,
Customer service is fed back according to the personal information of the analysis result of the first dialog context and storage, until node needed for reaching；
The second dialog context after recorded up to required node with customer service, using speech engine by the second dialog context
It is some or all of to be converted into text information, and by the word-information display in message registration.
In the above-mentioned technical solutions, further, in addition to：
By the second dialog context it is some or all of be converted into text information after, establish new note and store the word
Information.
In the above-mentioned technical solutions, further, in addition to：
The dialing menu needed for dialing is obtained, and stores the dialing menu；
When dialing service calls, believed according to the analysis result of the first dialog context, the dialing menu of storage, the personal of storage
Breath feeds back to customer service.
In the above-mentioned technical solutions, further, the dialing all menus of the menu by automatic dialing service calls
Option learns to obtain.
In the above-mentioned technical solutions, further, letter of the personal information needed for the dialing from cell phone system memory storage
Captured automatically in breath.
In the above-mentioned technical solutions, further, the second dialog context is completely converted into text information by speech engine,
Keyword is extracted in text information, the keyword is included in message registration.
In the above-mentioned technical solutions, further, the keyword includes date, event, theme.
In the above-mentioned technical solutions, further, speech engine extracts the crucial voice in the second dialog context, by key
Voice is converted into text information, is shown in message registration.
In the above-mentioned technical solutions, further, the crucial voice includes date, event, theme.
In any of the above-described technical scheme, further, the dialing menu for dialling required is obtained by capturing data on the net.
The automatic dial method provided compared to prior art, the application, obtains and stores the personal information of user in advance,
Conversed with customer service, it is necessary to when inputting the personal information of user, be automatically filled in information needed, avoided manually input operation, carry
The high efficiency of auto dialing.Furthermore it is possible to the dialog context after being automatically logged into up to required node with service calls, and show
Show in message registration, avoid also needing manually recorded information in communication process, use is more convenient.
The additional aspect and advantage of the application will become obvious in following description section, or the practice for passing through the application
Recognize.
Brief description of the drawings
, below will be to specific in order to illustrate more clearly of the application embodiment or technical scheme of the prior art
The required accompanying drawing used is briefly described in embodiment or description of the prior art, it should be apparent that, in describing below
Accompanying drawing is some embodiments of the application, for those of ordinary skill in the art, before creative work is not paid
Put, other accompanying drawings can also be obtained according to these accompanying drawings.
To more fully understand and illustrating some embodiments of the present application, below with reference to the description of accompanying drawing reference implementation example,
In the drawings, same digital number indicates corresponding part in the accompanying drawings.
Fig. 1 is the illustrative diagram of the Environment System provided according to some embodiments of the present application.
Fig. 2 is the exemplary cell schematic diagram of the electronic functionalities configuration shown in Fig. 1.
Fig. 3 is the exemplary process diagram of the automatic dial method provided according to some embodiments of the present application.
Fig. 4 is the exemplary process diagram of the automatic dial method provided according to some embodiments of the present application.
Fig. 5 is the exemplary process diagram of the automatic dial method provided according to some embodiments of the present application.
Embodiment
Description below with reference to accompanying drawing is had the right the application defined in requirement and its equivalent for ease of Integrated Understanding
Various embodiments.These embodiments include various specific details in order to understand, but these be considered only as it is exemplary.Cause
This, it will be appreciated by those skilled in the art that carrying out variations and modifications without departing from this to various embodiments described here
The scope and spirit of application.In addition, briefly and to be explicitly described the application, the application will be omitted to known function and structure
Description.
The term and phrase used in description below and claims is not limited to literal meaning, and be merely can
Understand and as one man understand the application.Therefore, for those skilled in the art, it is possible to understand that, there is provided to the various implementations of the application
The description of example is only the purpose to illustrate, rather than limitation appended claims and its application of Equivalent definitions.
Below in conjunction with the accompanying drawing in the application some embodiments, the technical scheme in the embodiment of the present application is carried out clear
Chu, it is fully described by, it is clear that described embodiment is only some embodiments of the present application, rather than whole embodiments.
Based on the embodiment in the application, those of ordinary skill in the art are obtained all under the premise of creative work is not made
Other embodiment, belong to the scope of the application protection.
It should be noted that the term used in the embodiment of the present application is the mesh for being only in description specific embodiment
, and it is not intended to be limiting the application." one " of singulative used in the embodiment of the present application and appended claims,
"one", " one kind ", " described " and "the" be also intended to including most forms, unless context clearly shows that other implications.Also
It should be appreciated that term "and/or" used herein refer to and list items purposes comprising one or more mutually bindings it is any or
It is possible to combine.Expression " first ", " second ", " described the first " and " described the second " be used for modify respective element without examining
Worry order or importance, are used only for distinguishing a kind of element and another element, without limiting respective element.
Terminal according to the application some embodiments can be electronic equipment, the electronic equipment can include smart mobile phone,
PC (PC, such as tablet personal computer, desktop computer, notebook, net book, palm PC PDA), mobile phone, e-book
Reader, portable media player (PMP), audio/video player (MP3/MP4), video camera, virtual reality device
And one or more of combinations in wearable device etc. (VR).According to some embodiments of the present application, the wearable device
Including type of attachment (such as wrist-watch, ring, bracelet, glasses or wear-type device (HMD)), integrated type (such as electronics clothes
Dress), decorated type (such as pad skin, tatoo or built in electronic device) etc. in one or more of combinations.The application's
In some embodiments, the electronic equipment can be flexible, be not limited to the said equipment, or can be in above-mentioned various equipment
One or more of combinations.In this application, term " user " may indicate that using the people of electronic equipment or using electronic equipment
Equipment (such as artificial intelligence electronic equipment).
The embodiment of the present application provides a kind of automatic dial method., below will ginseng for the ease of understanding the embodiment of the present application
Accompanying drawing is examined the embodiment of the present application is described in detail.
Fig. 1 is the illustrative diagram of the Environment System 100 provided according to some embodiments of the present application.Such as Fig. 1
Shown, Environment System 100 can include electronic equipment 110, network 120 and server 130 etc..Electronic equipment 110 can be with
Including bus 111, processor 112, memory 113, input/output module 114, display 115, communication module 116 and physics
Key 117 etc..In some embodiments of the present application, electronic equipment 110 can omit one or more elements, or can enter one
Step includes one or more other elements.
Bus 111 can include circuit.The circuit can be with one or more element (examples in interconnection electronics 110
Such as, bus 111, processor 112, memory 113, input/output module 114, display 115 and communication module 116).It is described
Circuit can also realize communication (for example, obtaining and/or sending number between one or more elements in electronic equipment 110
According to).
Processor 112 can include one or more coprocessors (Co-processor), application processor (AP,
Application Processor) and communication processor (Communication Processor).As an example, processor
112 can perform with the control of one or more elements of electronic equipment 110 and/or data processing (for example, indicator screen
Split screen operates).
Memory 113 can be with data storage.The data can include other with one or more of electronic equipment 110
The related instruction of element or data.For example, the data can include the initial data of the before processing of processor 112, intermediate data
And/or the data after processing.Memory 113 can include impermanent memory memory and/or permanent memory memory.
According to some embodiments of the present application, memory 113 can store software and/or program.Described program can wrap
Include kernel, middleware, API (API, Application Programming Interface) and/or using journey
Sequence (or " application ").At least a portion of the kernel, the middleware or the API can include operation system
Unite (OS, Operating System).As an example, the kernel can control or manage for perform other programs (for example,
Middleware, API and application program) in realize operation or function system resource (for example, bus 111, processing
Device 112, memory 113 etc.).In addition, the kernel can provide interface.The interface can be by the middleware, described
API or the application program access one or more elements of electronic equipment 110 to control or management system provides
Source.
The middleware can be as the intermediate layer of data transfer.The data transfer can allow API or
Application program is with the kernel communication exchanging data.As an example, the middleware can be handled from the application program
One or more task requests of acquisition.For example, the middleware can be to one or more application assigned electronic equipments
The priority of 110 system resource (for example, bus 111, processor 112, memory 113 etc.), and processing it is one or
Multiple tasks are asked.The API can be that the application program is used to control from the kernel or the middleware
The interface of function is provided.The API can also include one or more interfaces or function (for example, instruction).It is described
Function can be used for security control, Control on Communication, document control, window control, text control, image procossing, signal transacting etc..
Input/output module 114 can send what is inputted from user or external equipment to the other elements of electronic equipment 110
Instruction or data.Input/output module 114 can also be defeated by the instruction of the other elements acquisition from electronic equipment 110 or data
Go out to user or external equipment.
Display 115 can be with display content.The content can to user show all kinds (for example, text, image,
Video, icon and/or symbol).Display 115 can include liquid crystal display (LCD, Liquid Crystal Display),
Light emitting diode (LED, Light-Emitting Diode) display, Organic Light Emitting Diode (OLED, Organic Light
Emitting Diode) display, Micro Electro Mechanical System (MEMS, Micro Electro Mechanical Systems) display
Device or electric paper display etc., or several combinations.Display 115 can include touch-screen.In certain embodiments, display
115 can show virtual key.The touch-screen can obtain the input of the virtual key.Display 115 can be touched by described
Touch screen and obtain input.The input can include touch input, gesture input, action input, close input, electronic pen or user
The input (for example, hovering input) of body part.In certain embodiments, display 115 can show message registration.
Communication module 116 can configure the communication between equipment.In certain embodiments, network environment 100 can enter one
Step includes electronic equipment 140.As an example, the communication between the equipment can include electronic equipment 110 and other equipment (example
Such as, server 130 or electronic equipment 140) between communication.For example, communication module 116 can pass through radio communication or cable modem
Letter is connected to network 120, realizes and communicates with other equipment (for example, server 130 or electronic equipment 140).
The radio communication can include microwave communication and/or satellite communication etc..The radio communication can include honeycomb
Communication is (for example, global mobile communication (GSM, Global System for Mobile Communications), CDMA
(CDMA, Code Division Multiple Access), 3G (Third Generation) Moblie (3G, The 3rd Generation
Telecommunication), forth generation mobile communication (4G), the 5th third-generation mobile communication (5G)), Long Term Evolution (LTE,
Long Term Evolution), Long Term Evolution upgrade version (LTE-A, LTE-Advanced), WCDMA
(WCDMA, Wideband Code Division Multiple Access), UMTS (UMTS,
Universal Mobile Telecommunications System), WiMAX (WiBro, Wireless
Broadband) etc., or several combinations.According to some embodiments of the present application, the radio communication can include wireless local
Net (WiFi, Wireless Fidelity), bluetooth, low-power consumption bluetooth (BLE, Bluetooth Low Energy), ZigBee protocol
(ZigBee), near-field communication (NFC, Near Field Communication), magnetic safe transmission, radio frequency and body area network (BAN,
Body Area Network) etc., or several combinations.According to some embodiments of the present application, the wire communication can include
GLONASS (Glonass/GNSS, Global Navigation Satellite System), global positioning system
System (GPS, Global Position System), Beidou navigation satellite system or Galileo (European GPS)
Deng.The wire communication can include USB (USB, Universal Serial Bus), high-definition media interface
(HDMI, High-Definition Multimedia Interface), proposed standard 232 (RS-232, Recommend
Standard 232), and/or plain old telephone service (POTS, Plain Old Telephone Service) etc. in one
Kind, or several combinations.
Secondary or physical bond 117 can be used for user mutual.Secondary or physical bond 117 can include one or more entity keys.In some realities
Apply in example, user can be with the function of self-defined secondary or physical bond 117.As an example, secondary or physical bond 117 can be used for terminating dialing procedure.
As an example, secondary or physical bond 117 is determined for the associated personal information that can acquiring unit in grasping system.As an example,
Secondary or physical bond 117 can be used to determine whether to store dialog context.Specifically, secondary or physical bond 117 can also be set in record call
The terminal of appearance.
Network 120 can include communication network.The communication network can include computer network (for example, LAN
(LAN, Local Area Network) or wide area network (WAN, Wide Area Network)), internet and/or telephone network
Deng, or several combinations.Network 120 can be to the other equipment in Environment System 100 (for example, electronic equipment 110, clothes
Business device 130, electronic equipment 140 etc.) send information.Described information can include the pattern template of cue mark and control panel
Deng.
Server 130 can be by the other equipment in the connection Environment System 100 of network 120 (for example, electronic equipment
110th, electronic equipment 140 etc.).For example, server 130 can send the indicateing arm of renewal by network 120 to electronic equipment 110
Note and virtual key pattern template etc..
Electronic equipment 140 can be identical or different with electronic equipment 110 type.According to some embodiments of the present application,
The part or all of operation performed in electronic equipment 110 can be in another equipment or multiple equipment (for example, electronic equipment 140
And/or server 130) in perform.In certain embodiments, when electronic equipment 110 be automatically or in response to request perform it is a kind of or
When multiple functions and/or service, electronic equipment 110 can ask other equipment (for example, electronic equipment 140 and/or server
130) perform function and/or service are substituted.In certain embodiments, electronic equipment 110 is in addition to perform function or service, further
Perform relative one or more functions.In certain embodiments, other equipment is (for example, electronic equipment 140 and/or clothes
Business device 130) asked function or other related one or more functions can be performed, implementing result can be sent to electricity
Sub- equipment 110.Electronic equipment 110 can repeat result or further handle implementing result, to provide asked function
Or service.As an example, electronic equipment 110 can use cloud computing, distributed computing technology and/or client-server end to calculate meter
Calculate etc., or several combinations.
It should be noted that the description for Environment System 100 above, only for convenience of description, can not be this Shen
It please be limited within the scope of illustrated embodiment.It is appreciated that for those skilled in the art, the principle based on the system can
Each element can be combined on the premise of without departing substantially from the principle, or forms subsystem and be connected with other elements,
To implementing the various modifications and variations on the above method and systematic difference field progress form and details.For example, network environment
System 100 may further include database.Such deformation, within the protection domain of the application.
Fig. 2 is the exemplary cell block diagram that the electronic functionalities provided according to some embodiments of the present application configure.Such as
Shown in Fig. 2, processor 112 can include processing module 200, and the processing module 200 can include acquiring unit 210, analysis
Unit 220, control unit 230.
According to some embodiments of the present application, acquiring unit 210 can obtain information.Described information can include but unlimited
In word, picture, audio, video, action, gesture etc., or several combinations.Described information can include but is not limited to input letter
Breath, system information and/or communication information etc..In certain embodiments, acquiring unit 210 can pass through input/output module
114th, the touch-screen of display 115 and/or secondary or physical bond 117 obtain input information.As an example, acquiring unit 210 can obtain
The input information (for example, user instruction) of electronic equipment 110.The input information can include other equipment (for example, electronics is set
It is standby 140) and/or user input, for example, the input of key-press input, touch-control, gesture input, acting input, remote input, transmission
Input etc., or several combinations.For example, acquiring unit 210 can obtain dialog context.In certain embodiments, electronic equipment
110 may further include sensor, and acquiring unit 210 can obtain system by the sensor and/or memory 113 and believe
Breath.For example, acquiring unit 210 can include bank's card number, mobile phone in the personal information of mobile phone global search user, personal information
Number, the data message such as QQ number and password, microblog account and password.Acquiring unit 210 can also capture above-mentioned personal information on the net.
For example, the sensor can include but is not limited to light sensor, acoustic sensor, gas sensor, chemical sensor, pressure
Dependent sensor, temp-sensitive sensor, fluid sensor, biology sensor, laser sensor, Hall sensor, intelligence sensor etc.,
Or several combination.The system information can include but is not limited to the system mode of electronic equipment 110, presupposed information, storage
Customized information that device 113 stores etc., or several combinations.
According to some embodiments of the present application, the information that analytic unit 220 can obtain to acquiring unit 210 is divided
Analysis.In certain embodiments, analytic unit 220 includes speech engine, and speech engine can analyze speech data, by speech data
It is converted into control instruction.In certain embodiments, speech data can be also converted into text information by speech engine.
According to some embodiments of the present application, control unit 230 can be with control electronics.The control electronics can
To perform action including control electronics 110.In certain embodiments, control unit 230 is according to the analysis of analytic unit 220
As a result (for example, the analysis result of speech engine to speech data), carry out control electronics 110 and perform action (for example, filling out automatically
Enter data).
It should be noted that described above for the unit in processing module 200, only for convenience of description, can not be this
Application is limited within the scope of illustrated embodiment.It is appreciated that for those skilled in the art, the principle based on the system,
Unit may be combined on the premise of without departing substantially from the principle, or form submodule and connect with other units
Connect, the various modifications and variations in form and details are carried out to the function of implementing above-mentioned module and unit.For example, electronic equipment
110 may further include sensor etc., and acquiring unit 210 can obtain information by sensor.In another example processing unit
220 may further include division subelement etc..Such deformation, within the protection domain of the application.
Fig. 3 is the exemplary process diagram of the control method provided according to some embodiments of the present application.As shown in figure 3, stream
Journey 300 can be realized by processing module 200.
In step 310, the personal information needed for dialing is obtained, and store the personal information.Step 310 can be by processing mould
The acquiring unit 210 of block 200 is realized.In certain embodiments, the mode for obtaining the personal information needed for dialing can be manual
Input, such as would be possible to personal information use or that frequency of use is higher and be manually filling and be stored in automatic dialing system
In, it can be encrypted.In certain embodiments, the mode for obtaining the personal information needed for dialing obtains to be automatic, for example,
Personal information can be captured automatically from the information of cell phone system memory storage, i.e. cell phone system overall situation collection function, and backstage is opened
Assistant service obtains all view nodal informations of current window, and the information of the current desired control wanted is extracted, such as
By bank card information bound in bank apk, Alipay etc., preserved in the form of database, database file passes through md5 encryption
Then it is saved in the safety chip in mobile phone, reads, decrypts use.Personal information include cell-phone number, bank's card number and
Password, other platform accounts and password (for example, QQ accounts and password, microblog account and password, Taobao's account and password etc.).
In step 320, user instruction is obtained.Step 320 can be realized by the acquiring unit 210 of processing module 200.Obtain
User instruction can be user input service calls, such as bank, logistics, communications service provider, hospital, government etc. service electricity
Words；Can also be the information command of input, such as " trade and investment promotion manual service " " mobile manual service " etc., also can will be conventional information
Instruction storage clicks on respective labels by user, inputs dependent instruction into label.
In step 330, service calls are dialed according to the user instruction, and utilize speech engine analysis and service calls
First dialog context (analysis process can be realized by the analytic unit 220 of processing module 200), according to the analysis of the first dialog context
As a result and the personal information of storage is fed back (feedback can be realized by the control unit 230 of processing module 200) to customer service, directly
To node needed for arrival.
For example, user is intended to dial the artificial speech service of 10068 customer services, dialed first according to the user instruction of input
10086, monitor the first dialog context that 10086 customer services return.First dialog context is the phonetic order that customer service returns；According to language
Service calls relevant information in sound instruction dials corresponding customer service system, and receives the voice message letter of customer service system return
Breath；User's requesting query in information of voice prompt and phonetic order or the Business Name handled carry out automatically accordingly by
Key input, until obtaining user's expected result.
The method that speech engine analyzes the first dialog context, it can first pass through the voice messaging parsing of the first dialog context
For word, then its meaning understood by natural-sounding recognizer, then carry out in a program corresponding to operate.
Required node is probably system Self-Service, it is also possible to artificial speech service.
In the case of some need testing personal information just to carry out next step, (for example, to more than bank customer service inquiry
During volume, input bank card number may require that) automatic dial method that the application provides, personal information can be automatically filled in, is ensured logical
The continuity of words, reduce the operation difficulty of user.
In step 340, (operation of recording is by handling with the second dialog context of service calls after recorded up to required node
The control unit 230 of module 200 is controlled, and the execution of operation of recording is realized by the memory of electronic equipment), and utilize speech engine
By the second dialog context it is some or all of be converted into text information (conversion process by processing module 200 analytic unit 220
Realize), it is shown in message registration and (shows the display realization by electronic equipment).
In order to illustrate the difference of the second dialog context and the first dialog context, whole call flow can be divided into two ranks
Section：Prepare flow stages, in this stage, it is necessary to be selected several times, can just enter required node, for example, speech selection
Stage (being entered " Standard mandarin serve " by inputting " 1 "), multi-stage service choice phase；Target flow stages, in this stage, visitor
The problem of clothes can propose to user makes substantive answer.
Compared to the first dialog context, the second dialog context make user more concerned with, therefore by the content record and show
In message registration.In certain embodiments, the second dialog context is completely converted into text information by speech engine, is believed in word
Default keyword is extracted in breath, by the keyword include in message registration, the keyword include number, place, when
Between.In certain embodiments, speech engine extracts the crucial voice in the second dialog context, and crucial voice is converted into word letter
Breath, is shown in message registration, and the crucial voice includes number, place, time.
In certain embodiments, when recording the second dialog context, the beginning and ending time that can be recorded by physics key control.Example
Such as, in artificial speech service, when customer service will report important information, secondary or physical bond, start recording are pressed；When report finishes
When, secondary or physical bond is pressed again to be terminated to record.
Fig. 4 is the exemplary process diagram of the control method provided according to some embodiments of the present application.As shown in figure 4, stream
Journey 400 can be realized by processing module 200.
In step 410, the personal information needed for dialing is obtained, and store the personal information.The step and above-mentioned steps
310 is identical, will not be repeated here.
In step 420, the dialing menu needed for dialing is obtained, and store the dialing menu；The dialing menu is note
The service content inventory of service calls and the file of navigation content are recorded.For example, for 10086 service calls, dial dish
The following data of unirecord " 1, telephone expenses inquiry；2nd, speech business；3rd, data service ... ".
In certain embodiments, obtaining for menu of dialling is obtained by all menu options study of automatic dialing service calls
Take, i.e., automatic dialing system has autolearn feature, and automatic dialing system is recorded every by putting through all menu options
The content of individual menu option, and then obtain complete dialing menu.In certain embodiments, the dialing dish needed for dialing is obtained
It is single, obtained by capturing data on the net, such as input the official website address of correlation or directly log in official website, by automatic dialing system
The automatic related dialing menu information obtained on official website.
In step 430, user instruction is obtained.The step is identical with above-mentioned steps 320, will not be repeated here.
In step 440, service calls are dialed according to the user instruction, and utilize speech engine analysis and service calls
First dialog context, according to the personal information of the analysis result of the first dialog context, the dialing menu of storage and storage to visitor
Clothes are fed back, until node needed for reaching.
Dialing menu as the auxiliary of analysis result, can reduce the analysis difficulty of speech engine, improve analysis efficiency；Example
Such as, according to the record " in further menu, entering telephone expenses inquiry menu by 1 " of dialing menu, speech engine only needs to analyze this
When be in the selection step of further menu, you can straight input " 1 " enters telephone expenses inquiry menu, without from analysis result
In, learn " entering telephone expenses inquiry menu by 1 ".
In some cases, in addition can be independent of analysis result in the case of, and only by the menu that dials, you can directly
Into required node.
In step 450, the second dialog context after recorded up to required node with service calls, and utilize speech engine
Some or all of by the second dialog context is converted into word, is shown in message registration.This step and the phase of above-mentioned steps 340
Together, will not be repeated here.
Fig. 5 is the exemplary process diagram of the control method provided according to some embodiments of the present application.As shown in figure 5, stream
Journey 500 can be realized by processing module 200.
In step 510, the personal information needed for dialing is obtained, and store the personal information.The step and above-mentioned steps
410 is identical, will not be repeated here.
In step 520, the dialing menu needed for dialing is obtained, and store the dialing menu..The step and above-mentioned steps
420 is identical, will not be repeated here.
In step 530, user instruction is obtained.The step is identical with above-mentioned steps 430, will not be repeated here.
In step 540, service calls are dialed according to the user instruction, and utilize speech engine analysis and service calls
First dialog context, according to the personal information of the analysis result of the first dialog context, the dialing menu of storage and storage to visitor
Clothes are fed back, until node needed for reaching.The step is identical with above-mentioned steps 440, will not be repeated here.
In step 550, the second dialog context after recorded up to required node with service calls, and utilize speech engine
Some or all of by the second dialog context is converted into word, is shown in message registration.This step and the phase of above-mentioned steps 440
Together, will not be repeated here.
In step 560, establish new note and store the text information.Can be by important dialog context with the shape of note
Formula stores, and is easy to user to inquire about.In addition to dialog context, other information that can also be in message registration is (for example, the air time, logical
Change object etc.) it is stored in note.In addition, the also settable prompting function of note, in the case where user does not read, there is correlation
Cue mark, after reading cue mark change or disappear.
It is noted that the description for schematic diagram 300, schematic diagram 400, schematic diagram 500 above, only for convenience of description,
The application can not be limited within the scope of illustrated embodiment.It is appreciated that for those skilled in the art, it is based on this
The principle of system, all parts may be combined on the premise of without departing substantially from the principle, or form subassembly and its
His component combination, the various modifications and variations in form and details are carried out to the function of implementing aforesaid operations and part.
It should be noted that the above embodiments are intended merely as example, the application is not limited to such example, but can
To carry out various change.
It should be noted that in this manual, term " comprising ", "comprising" or its any other variant are intended to
Nonexcludability includes, so that process, method, article or equipment including a series of elements not only will including those
Element, but also the other element including being not expressly set out, or it is this process, method, article or equipment also to include
Intrinsic key element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that
Other identical element also be present in process, method, article or equipment including the key element.
Finally, it is to be noted that, a series of above-mentioned processing are not only included with order described here in temporal sequence
The processing of execution, and the processing including performing parallel or respectively rather than in chronological order.
One of ordinary skill in the art will appreciate that realize all or part of flow in above-described embodiment method, being can be with
To be completed by the related hardware of computer program instructions, described program can be stored in a computer-readable recording medium,
The program is upon execution, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, described storage medium can be magnetic disc,
CD, read-only storage (Read-Only Memory, ROM) or random access memory (Random Access Memory, RAM)
Deng.
Above disclosed is only some preferred embodiments of the application, it is impossible to the right model of the application is limited with this
Enclose, one of ordinary skill in the art will appreciate that all or part of flow of above-described embodiment is realized, and will according to the application right
Made equivalent variations are sought, still falls within and invents covered scope
Finally it should be noted that：Various embodiments above is only to illustrate the technical scheme of the application, rather than its limitations；To the greatest extent
The application is described in detail with reference to foregoing embodiments for pipe, it will be understood by those within the art that：Its according to
The technical scheme described in foregoing embodiments can so be modified, either which part or all technical characteristic are entered
Row equivalent substitution；And these modifications or replacement, the essence of appropriate technical solution is departed from each embodiment technology of the application
The scope of scheme.
Claims (10)
- A kind of 1. automatic dial method, it is characterised in that including：The personal information needed for dialing is obtained, and stores the personal information；Obtain user instruction；Service calls are dialed according to the user instruction, and the first dialog context with customer service is analyzed using speech engine, according to The analysis result of first dialog context and the personal information of storage are fed back to customer service, until node needed for reaching；The second dialog context after recorded up to required node with customer service, using speech engine by the part of the second dialog context Or text information is completely converted into, and by the word-information display in message registration.
- 2. automatic dial method according to claim 1, it is characterised in that also include：By the second dialog context it is some or all of be converted into text information after, establish new note and store the word letter Breath.
- 3. automatic dial method according to claim 1 or 2, it is characterised in that also include：The dialing menu needed for dialing is obtained, and stores the dialing menu；When dialing service calls, according to the analysis result of the first dialog context, the dialing menu of storage, the personal information pair stored Customer service is fed back.
- 4. automatic dial method according to claim 3, it is characterised in that the dialing menu passes through automatic dialing customer service All menu options of phone learn to obtain.
- 5. automatic dial method according to claim 1, it is characterised in that personal information needed for the dialing is from mobile phone Captured automatically in the information of Installed System Memory storage.
- 6. automatic dial method according to claim 1, it is characterised in that speech engine all turns the second dialog context Text information is turned to, keyword is extracted in text information, the keyword is included in message registration.
- 7. automatic dial method according to claim 6, it is characterised in that the keyword includes date, event, master Topic.
- 8. automatic dial method according to claim 1, it is characterised in that speech engine is extracted in the second dialog context Crucial voice, crucial voice is converted into text information, is shown in message registration.
- 9. automatic dial method according to claim 8, it is characterised in that the crucial voice includes date, event, master Topic.
- 10. automatic dial method according to claim 1, it is characterised in that the dialing menu for dialling required passes through online Data are captured to obtain.
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| CN201710381606.8A CN107690040A (en) | 2017-05-25 | 2017-05-25 | Automatic dial method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710381606.8A CN107690040A (en) | 2017-05-25 | 2017-05-25 | Automatic dial method |
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| CN107690040A true CN107690040A (en) | 2018-02-13 |
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| CN110121010A (en) * | 2019-05-13 | 2019-08-13 | 重庆天蓬网络有限公司 | One key outgoing call implementation method, terminal, medium and electronic equipment |
| CN111435959A (en) * | 2019-01-14 | 2020-07-21 | 上海擎感智能科技有限公司 | Intelligent dialing method, system, computer storage medium, vehicle machine/mobile terminal |
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Application publication date: 20180213 |