CN107622421A - Airline's passenger traffic promotional awards management system and method - Google Patents
Airline's passenger traffic promotional awards management system and method Download PDFInfo
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Abstract
The invention provides a kind of airline's passenger traffic promotional awards management system and method.Wherein, this method includes：Synchronous airline and safeguards basic data batch into data acquisition system with the basic data of platform；Passenger traffic promotional awards policy is safeguarded using multistage element；According to passenger traffic promotional awards policy corresponding to the basic data and agent, the procuratorial bonus data is calculated automatically.By the present invention, solve technical problem too low by manually calculating airline's passenger traffic promotional awards efficiency in correlation technique, realize the effect saved human cost and lift airline's passenger traffic promotional awards computational efficiency.
Description
Technical Field
The invention relates to the field of aviation passenger transport data processing, in particular to a system and a method for managing airline passenger transport promotion rewards.
Background
The airline ticket selling method mainly comprises direct selling and distribution, wherein direct selling means that the airline tickets are directly sold through direct selling points, official networks, electric commercial flagship stores and the like, and distribution means that the airline companies help the airline tickets are sold by using channels such as agents, large clients and the like. The agent and the large client help the airline company to sell tickets, and the airline company gives certain rewards, and at present, the airline company has two reward modes. A reward mode is simple, an agent and a large client sell one ticket per side of an airline company, and the airline company can give a reward with a certain proportion of the face amount of the ticket. And the other mode of reward is complex, an airline can evaluate according to a plurality of indexes of sales conditions of agents and large clients, and a paperbook policy is formulated by combining a plurality of complex algorithms to calculate and give reward.
The airline company processes the second kind of promotion and reward business, and mainly utilizes Excel and other tools to manually calculate according to the paper policy, so that the labor cost is high, the error rate is high, the business efficiency is low, and detailed data cannot be reserved.
Disclosure of Invention
The embodiment of the invention provides a system and a method for managing airline passenger transport promotion rewards, which at least solve the technical problem of low efficiency of manually calculating the airline passenger transport promotion rewards in the related technology.
According to an aspect of the present invention, there is provided an airline passenger transport promotion reward management system, including: the system comprises a basic information management module, a policy management module and a prize return management module; wherein,
the basic information management module is used for synchronizing basic data of the same platform of an airline company and maintaining the basic data into a data set in batches;
the policy management module is connected with the basic information management module and is used for maintaining the passenger transportation promotion reward policy by adopting multi-level elements;
and the reward return management module is connected with the policy management module and is used for automatically calculating reward data of the agent according to the basic data and a passenger transportation promotion reward policy corresponding to the agent.
According to another aspect of the invention, there is provided an airline passenger transport promotion reward management method, including:
synchronizing basic data of an airline company and a platform, and maintaining the basic data into a data set in batch;
maintaining a passenger transport promotion reward policy by adopting multi-level elements;
and automatically calculating the reward data of the agent according to the basic data and the passenger transportation promotion reward policy corresponding to the agent.
According to the invention, basic data of the same platform of an airline company are synchronized, and the basic data are maintained into a data set in batches; maintaining a passenger transport promotion reward policy by adopting multi-level elements; and automatically calculating the reward data of the agent according to the basic data and the passenger transport promotion reward policy corresponding to the agent, so that the technical problem that the efficiency of manually calculating the passenger transport promotion reward of the airline company is too low in the related technology can be solved, and the effects of saving the labor cost and improving the calculation efficiency of the passenger transport promotion reward of the airline company are achieved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiment(s) of the invention and together with the description serve to explain the invention without limiting the invention. In the drawings:
FIG. 1 is a block diagram of an airline passenger promotion reward management system according to an embodiment of the present invention;
FIG. 2 is a flow chart of a method of airline passenger promotion reward management according to an embodiment of the present invention;
FIG. 3 is a block diagram of the architecture of an airline passenger promotion reward management system in accordance with a preferred embodiment of the present invention;
FIG. 4 is a flowchart of the operation of the airline passenger promotion reward management system in accordance with a preferred embodiment of the present invention;
fig. 5 is a flow diagram of the operation of the automated calculation module of the return prize management module in accordance with a preferred embodiment of the present invention.
Detailed Description
The invention will be described in detail hereinafter with reference to the accompanying drawings in conjunction with embodiments. It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict.
Example 1
In the present embodiment, a system for managing airline passenger sales promotion rewards is provided. Fig. 1 is a block diagram of a construction of an airline passenger promotion reward management system according to an embodiment of the present invention, as shown in fig. 1, the system including: a basic information management module 1, a policy management module 2 and a prize return management module 3; wherein,
the basic information management module 1 is used for synchronizing basic data of the same platform of an airline company and maintaining the basic data into a data set in batches;
the policy management module 2 is connected with the basic information management module 1 and is used for maintaining the passenger transportation promotion reward policy by adopting multi-level elements;
and the reward return management module 3 is connected with the policy management module 2 and is used for automatically calculating reward data of the agent according to the basic data and the passenger transportation promotion reward policy corresponding to the agent.
Through the system, basic data are synchronized from the corresponding data platform of the airline company by the basic information management module and maintained into a data set convenient for the system to process; the policy management module adopts multi-level elements (such as ticket level, agent level, sub-policy level, policy level and the like) to maintain (add, delete, modify and the like) the passenger transportation promotion reward policy; and then, the reward data of the agent is automatically calculated by the reward return management module according to the basic data and the passenger transport promotion reward policy corresponding to the agent, so that the technical problem that the passenger transport promotion reward efficiency of the airline company is too low through manual calculation in the related technology is solved, and the effects of saving the labor cost and improving the passenger transport promotion reward calculation efficiency of the airline company are achieved.
Optionally, the system may further comprise: and the reward tracking module is connected with the reward return management module 3 and used for recording and managing the posting condition of reward data, and performing the comparison of planned posting and actual posting and the statistics of monthly posting conditions.
Optionally, the system may further comprise: and the analysis and statistics module is connected with the prize returning management module 3 and is used for carrying out cross-policy analysis on the basis of the ticket-level reward data in the reward data.
Optionally, the policy management module 2 includes: the system comprises an agent crowd maintenance module, a data item maintenance module, an index maintenance module, a sub-policy maintenance module and a policy maintenance module;
the agent crowd maintenance module is used for maintaining agent crowds, and the agent crowds refer to a set of agent mass maintenance;
the data item maintenance module is used for maintaining data items, the data items refer to data results aggregated after being screened according to the ticket information conditions, and the types of the data items comprise money amount, number of pieces and number of people;
the index maintenance module is used for maintaining indexes, the indexes are actual business indexes which are obtained by combining and calculating data items through a formula and can reflect the sales condition of the agent, and the indexes comprise: total sales, proportion of contemporaneous sales;
the sub-policy maintenance module is used for maintaining a sub-policy, wherein the sub-policy refers to a plurality of sub-policies divided according to the reward type of a passenger transportation promotion reward policy, and the sub-policy comprises the following steps: rewarding agent range limited by agent crowd, rewarding rule and gear, rewarding frequency and rewarding mode appointed by formula combination index, and top-sealing and bottom-sealing limitation of sub-policy level;
the policy maintenance module is used for maintaining a passenger transportation promotion reward policy, the passenger transportation promotion reward policy refers to public information and high-level restrictions of the intellectual quotient at a sub-policy level, and the passenger transportation promotion reward policy comprises the following steps: sales units, reward currencies, policies, and capping back restrictions.
Optionally, the prize return management module 3 includes: an automatic calculation module and a reward return result inquiry module, wherein,
the automatic calculation module is used for making an operation plan containing the calculated policy number, the rewarding month and the execution time, and automatically calculating the rewarding data of the passenger transportation promotion rewarding policy according to the operation plan, wherein the rewarding data comprises: policy-level reward data, sub-policy-level reward data, agent-level reward data, and ticket-level reward data;
and the reward return result inquiry module is used for inquiring the reward data.
The term "module" in the present embodiment is a combination of software and/or hardware that can realize a predetermined function. While the system described in the above embodiments is preferably implemented in software, implementations in hardware, or a combination of software and hardware are also possible and contemplated.
Example 2
The embodiment provides a method for managing airline passenger transport promotion rewards. Fig. 2 is a flowchart of a method for managing an airline passenger promotion reward according to an embodiment of the present invention, as shown in fig. 2, the flowchart includes the steps of:
step S201, synchronizing basic data of an airline company and a platform, and maintaining the basic data into a data set in batches;
step S202, maintaining a passenger transportation promotion reward policy by adopting multi-level elements;
and step S203, automatically calculating reward data of the agent according to the basic data and the passenger transportation promotion reward policy corresponding to the agent.
Optionally, after automatically calculating the incentive data of the agent according to the basic data and the passenger transportation promotion incentive policy corresponding to the agent, the method further comprises: and recording and managing the posting condition of the reward data, and performing comparison between planned posting and actual posting and monthly posting condition statistics.
Optionally, after automatically calculating the incentive data of the agent according to the basic data and the passenger transportation promotion incentive policy corresponding to the agent, the method further comprises: cross-policy analysis is performed based on ticket-level reward data in the reward data.
Optionally, maintaining the passenger promotion reward policy with multiple levels of elements includes:
maintaining agent groups, wherein the agent groups refer to a set maintained by the agents in batch;
maintaining data items, wherein the data items refer to data results aggregated after being screened according to the ticket information conditions, and the types of the data items comprise money amount, number of pieces and number of people;
the maintenance indexes are actual business indexes which are obtained by combining and calculating the data items through a formula and can reflect the sales condition of the agent, and the indexes comprise: total sales, proportion of contemporaneous sales;
and maintaining a sub-policy, wherein the sub-policy refers to a plurality of sub-policies divided according to the reward types of the passenger transportation promotion reward policy, and the sub-policies comprise: rewarding agent range limited by agent crowd, rewarding rule and gear, rewarding frequency and rewarding mode appointed by formula combination index, and top-sealing and bottom-sealing limitation of sub-policy level;
maintaining a passenger promotion reward policy, the passenger promotion reward policy referring to public information and high-level restrictions of the sharee at a sub-policy level, the passenger promotion reward policy comprising: sales units, reward currencies, policies, and capping back restrictions.
Optionally, automatically calculating the reward data of the agent according to the basic data and the passenger transportation promotion reward policy corresponding to the agent comprises: making an operation plan containing the policy number with calculation, the month of reward and the execution time, and automatically calculating reward data of the passenger transportation promotion reward policy according to the operation plan, wherein the reward data comprises: policy-level reward data, sub-policy-level reward data, agent-level reward data, and ticket-level reward data; the reward data is queried.
Through the above description of the embodiments, those skilled in the art can clearly understand that the method according to the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but the former is a better implementation mode in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, magnetic disk, optical disk) and includes instructions for enabling a terminal device (such as a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present invention.
The invention is illustrated and described below by means of preferred embodiments.
Example 3
An airline company processes a promotion reward policy, firstly, ticket data for sale and transportation needs to be manually acquired, then the ticket data is imported into Excel, and reward results of agents and large customers are calculated through multiple manual screening, integration and editing formulas through personal understanding of the paper policy. And editing the reward result into various reports manually according to a certain format, and then submitting the reports to financial statement and higher-level review.
Now, the way of manually processing the promotion reward policy of the airline company is relatively lagged behind, no complete system can support the relevant business, and the following problems are caused by completely depending on manual operation and human brain calculation:
1. the rule template constraint is lacked, the policy making completely depends on the analysis and determination of human brain, and because the policy is five-flower eight-door, the readability is poor and the complexity is high;
2. the Excel editing formula is used for data screening, integration, calculation and report editing in a manual mode, the occupied labor cost is high, the error rate is high, and the overall business efficiency is low;
3. although the final reward result can be calculated through Excel, intermediate result data cannot be reserved, and ticket-level reward apportionment cannot be achieved, so that mistakes are not easy to check, and cross-policy reward analysis cannot be performed;
4. the method for checking and controlling the process is lacked, so that errors are easy to occur, the rework rate is high, and the communication cost is also high;
it is therefore an object of a preferred embodiment of the present invention to solve the above problems in a "system + automatic" instead of "manual + manual" manner.
As shown in fig. 3 and 4, the system for managing the airline passenger sales promotion rewards according to the preferred embodiment of the invention includes 6 modules, a policy management module, a basic information management module, a reward return management module, a reward tracking module, an analysis statistics module and a system management module.
The policy management module realizes a modeled system maintenance mode, divides a paper policy into multiple levels of elements for maintenance, and comprises the following contents:
agent population maintenance: the agent population is a collection of agent bulk maintenance;
data item maintenance: the data items are data results obtained by aggregating after being screened according to the ticket information conditions, and are divided into unit types such as money amount, number of people and the like;
index maintenance: the indexes are some actual business indexes which can reflect the sales condition of the agent and are obtained by combining and calculating the data items through a simple formula, such as the total sales amount, the synchronous sales ratio and the like;
and (3) sub-policy maintenance: one policy generally comprises a plurality of reward types, and the calculation rules and formulas of each reward type are different, so that different reward types are divided into a plurality of sub-policy maintenance; the sub-policy maintenance content comprises the steps of limiting the scope of rewarding agents through agent groups, formulating rewarding rules and gears through formula combination indexes, maintaining various rewarding frequencies and rewarding modes, maintaining sub-policy-level top-sealing and bottom-sealing limits and the like;
and (3) policy maintenance: primarily maintaining some public information and high level restrictions above the sub-policy level, such as sales units, reward money, policy level top-back restrictions, etc.;
policy external data import: the method mainly comprises the steps that certain specified constant data of index data items are directly imported into a system to participate in calculation in a list file mode;
approval: the policy can be examined and supervised by a two-stage manual examination and approval mode of examination and approval and automatic policy integrity and correctness check of the system during examination and approval.
The basic information management module comprises basic data of the synchronous airline company and the platform, and the basic data is maintained in batches to be a data set for use when the data item maintenance condition is limited, for example, a policy specifies that some flights do not participate in reward, and a plurality of flight numbers can be maintained as a flight group and maintained as the condition of the data item.
The rewarding management module realizes the automation of the policy calculation process and comprises the following contents:
matching sales transportation data: the upstream sales and transportation ticket data are matched and processed, so that the integrity and accuracy of the ticket data are ensured, and the error rate caused by the upstream data problem is reduced;
and (3) automatic calculation: the operation plan can be flexibly made, the policy number to be calculated, the rewarding month and the execution time are included, the policy is automatically calculated according to the operation plan, and the calculation flow of a single policy is shown in fig. 5.
And (3) inquiring a prize returning result: the reward results of the policy level, the sub-policy level, the agent level and the ticket level can be inquired, and the progressive drilling inquiry is supported;
intermediate result query: intermediate result data of policy calculation can be inquired, such as a certain index value or a data item value of a next agent of the policy;
and (4) closing the user: if the user confirms that the calculation result is correct, the user can carry out the operation of closing the user to lock the reward data, and then carry out the account entry operation;
the reward tracking module realizes the recording and management of cash and mile coupon reward posting conditions, and can perform the comparison of plan and actual posting and the posting condition statistics of monthly years.
The analysis and statistics module carries out multi-angle analysis of cross-policy based on the accurately distributed ticket-level reward data, and the analysis and statistics module comprises the following contents:
and (3) sales promotion fee statistics: the method can inquire the reward statistical conditions of each sales unit in different time periods and the reward statistical conditions of each agent in the sales units, and support the display of the ranking, the proportion and the trend conditions in a pie chart and a line chart mode;
and (3) analysis of the apportionment condition: the reward statistical conditions of each carrying branch company in different time periods and the reward statistical conditions of each flight and navigation section under the carrying branch company can be inquired, and the ranking, the proportion and the trend conditions are displayed in a pie chart and a line chart mode;
one-ticket multi-pass analysis: the method can inquire the repeated rewarding statistical conditions of each sales unit in different time periods and the repeated rewarding statistical conditions of a single ticket in a plurality of policies;
and (3) generating a fixed report: the method can automatically generate PDF and CSV file reports with various fixed formats, and support automatic printing for subsequent superior signature;
and (3) process control analysis: the process condition statistics of policy creation, calculation and user relation can be inquired, so that the overall progress of the policy is monitored.
The system management module mainly realizes the functions of global parameter configuration, user authority setting, automatic timing operation, operation log query and the like.
Through the system, a policy modeling maintenance mode is realized: the paper policy of the airline company describes the rules of the rewards one by one in a text mode, and the system provided by the embodiment of the invention divides the policy into multi-level elements for maintenance, standardizes the template of the policy and forms a standard model for the standardized policy making, thereby enabling the policy to be more uniform and enhancing the readability of the policy; the method and the flow for realizing the policy automatic calculation are as follows: the system computing process and method based on the modeling policy have the advantages of high speed, high efficiency, clearness and standardization, low error rate and support of recording process and detailed data; the speed of single policy calculation is improved by a system background automatic calculation mode, and the background calculation supports automatic timing execution, so that the non-working time is fully utilized, and the overall calculation efficiency is improved; by automatically generating the report, the uniform format of the report is standardized, the error rate of manually editing the report is reduced, and the labor cost is reduced; intermediate result data of policy calculation are reserved, detailed analysis of policy rewarding conditions can be performed, and errors can be conveniently found; by realizing the accurate allocation calculation logic of the ticket level and reserving detailed data of the ticket-level reward, multi-angle analysis of the cross-policy reward condition can be supported; by the functions of approval, review, closing and the like and recording the policy and the rewarding data state identification, the examination and the monitoring of the reward process can be supported, so that the reward service process is simplified and standardized.
It will be apparent to those skilled in the art that the modules or steps of the present invention described above may be implemented by a general purpose computing device, they may be centralized on a single computing device or distributed across a network of multiple computing devices, and alternatively, they may be implemented by program code executable by a computing device, such that they may be stored in a storage device and executed by a computing device, and in some cases, the steps shown or described may be performed in an order different than that described herein, or they may be separately fabricated into individual integrated circuit modules, or multiple ones of them may be fabricated into a single integrated circuit module. Thus, the present invention is not limited to any specific combination of hardware and software.
The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. An airline passenger promotion reward management system, comprising: the system comprises a basic information management module, a policy management module and a prize return management module; wherein,
the basic information management module is used for synchronizing basic data of the same platform of an airline company and maintaining the basic data into a data set in batches;
the policy management module is connected with the basic information management module and is used for maintaining the passenger transportation promotion reward policy by adopting multi-level elements;
and the reward return management module is connected with the policy management module and is used for automatically calculating reward data of the agent according to the basic data and a passenger transportation promotion reward policy corresponding to the agent.
2. The system of claim 1, further comprising: and the reward tracking module is connected with the reward return management module and used for recording and managing the posting condition of the reward data and carrying out the comparison of planned posting and actual posting and the statistics of monthly posting conditions.
3. The system of claim 1, further comprising: and the analysis and statistics module is connected with the prize-returning management module and is used for carrying out cross-policy analysis on the basis of the ticket-level reward data in the reward data.
4. The system of claim 1, wherein the policy management module comprises: the system comprises an agent crowd maintenance module, a data item maintenance module, an index maintenance module, a sub-policy maintenance module and a policy maintenance module;
the agent crowd maintenance module is used for maintaining agent crowds, and the agent crowds refer to a set of agent mass maintenance;
the data item maintenance module is used for maintaining data items, the data items refer to data results aggregated after being screened according to the ticket information conditions, and the types of the data items comprise money amount, number of pieces and number of people;
the index maintenance module is used for maintaining indexes, the indexes are actual business indexes which can reflect the sales condition of the agent and are obtained by calculating the data items through formula combination, and the indexes comprise: total sales, proportion of contemporaneous sales;
the sub-policy maintenance module is used for maintaining a sub-policy, wherein the sub-policy refers to a plurality of sub-policies divided according to the reward type of a passenger transportation promotion reward policy, and the sub-policies comprise: rewarding agent range limited by agent crowd, rewarding rule and gear, rewarding frequency and rewarding mode appointed by formula combination index, and top-sealing and bottom-sealing limitation of sub-policy level;
the policy maintenance module is used for maintaining a passenger transportation promotion reward policy, the passenger transportation promotion reward policy refers to public information and high-level restrictions of an intelligent quotient at a sub-policy level, and the passenger transportation promotion reward policy comprises the following steps: sales units, reward currencies, policies, and capping back restrictions.
5. The system of claim 1, wherein the return prize management module comprises: an automatic calculation module and a reward return result inquiry module, wherein,
the automatic calculation module is used for making an operation plan containing the calculated policy number, the rewarding month and the execution time, and automatically calculating the rewarding data of the passenger transportation promotion rewarding policy according to the operation plan, wherein the rewarding data comprises: policy-level reward data, sub-policy-level reward data, agent-level reward data, and ticket-level reward data;
and the reward return result inquiry module is used for inquiring the reward data.
6. An airline passenger transport promotion reward management method, comprising:
synchronizing basic data of an airline company and a platform, and maintaining the basic data into a data set in batch;
maintaining a passenger transport promotion reward policy by adopting multi-level elements;
and automatically calculating the reward data of the agent according to the basic data and the passenger transportation promotion reward policy corresponding to the agent.
7. The method of claim 6, wherein after automatically calculating the agent's reward data based on the base data and the agent's corresponding passenger promotion reward policy, the method further comprises:
and recording and managing the posting condition of the reward data, and performing comparison between planned posting and actual posting and monthly posting condition statistics.
8. The method of claim 6, wherein after automatically calculating the agent's reward data based on the base data and the agent's corresponding passenger promotion reward policy, the method further comprises:
cross-policy analysis is performed based on ticket-level reward data in the reward data.
9. The method of claim 6, wherein maintaining a passenger promotion reward policy with multiple levels of elements comprises:
maintaining agent groups, wherein the agent groups refer to a set maintained by the agents in batch;
maintaining data items, wherein the data items refer to data results aggregated after being screened according to the ticket information conditions, and the types of the data items comprise money amount, number of pieces and number of people;
the maintenance index is an actual service index which is obtained by calculating the data items through formula combination and can reflect the sales condition of the agent, and the index comprises the following steps: total sales, proportion of contemporaneous sales;
maintaining a sub-policy, wherein the sub-policy is divided into a plurality of sub-policies according to the reward types of a passenger transportation promotion reward policy, and the sub-policies comprise: rewarding agent range limited by agent crowd, rewarding rule and gear, rewarding frequency and rewarding mode appointed by formula combination index, and top-sealing and bottom-sealing limitation of sub-policy level;
maintaining a passenger promotion reward policy, the passenger promotion reward policy referring to public information and high-level restrictions of the sharee at a sub-policy level, the passenger promotion reward policy comprising: sales units, reward currencies, policies, and capping back restrictions.
10. The method of claim 6, wherein automatically calculating reward data for an agent based on the base data and a passenger promotion reward policy corresponding to the agent comprises:
making an operation plan containing a policy number with calculation, a month for rewarding and execution time, and automatically calculating reward data of a passenger transportation promotion reward policy according to the operation plan, wherein the reward data comprises: policy-level reward data, sub-policy-level reward data, agent-level reward data, and ticket-level reward data;
the reward data is queried.
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