CN106203753A - The circulation method and system of problems of operation in software operation - Google Patents
The circulation method and system of problems of operation in software operation Download PDFInfo
- Publication number
- CN106203753A CN106203753A CN201510221120.9A CN201510221120A CN106203753A CN 106203753 A CN106203753 A CN 106203753A CN 201510221120 A CN201510221120 A CN 201510221120A CN 106203753 A CN106203753 A CN 106203753A
- Authority
- CN
- China
- Prior art keywords
- coupling
- description information
- information
- error description
- software
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 238000000034 method Methods 0.000 title claims abstract description 45
- 230000008878 coupling Effects 0.000 claims abstract description 120
- 238000010168 coupling process Methods 0.000 claims abstract description 120
- 238000005859 coupling reaction Methods 0.000 claims abstract description 120
- 238000004364 calculation method Methods 0.000 claims description 6
- 238000000605 extraction Methods 0.000 claims description 4
- 238000012216 screening Methods 0.000 claims description 4
- 238000001914 filtration Methods 0.000 claims description 3
- 230000000875 corresponding effect Effects 0.000 description 44
- 230000008569 process Effects 0.000 description 13
- 230000002596 correlated effect Effects 0.000 description 4
- 239000000284 extract Substances 0.000 description 4
- 238000012545 processing Methods 0.000 description 4
- 238000009825 accumulation Methods 0.000 description 3
- 238000004891 communication Methods 0.000 description 3
- 238000010586 diagram Methods 0.000 description 3
- 230000008901 benefit Effects 0.000 description 2
- 238000004590 computer program Methods 0.000 description 2
- 230000001419 dependent effect Effects 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 230000002452 interceptive effect Effects 0.000 description 2
- 230000008859 change Effects 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 230000013011 mating Effects 0.000 description 1
Landscapes
- Debugging And Monitoring (AREA)
Abstract
The invention provides the circulation method of problems of operation in a kind of software operation, the method includes: obtain the error description information corresponding to software generation problems of operation；The description field of correspondence is obtained according to described error description information；By the coupling that builds in advance to description field described in set search, right with the coupling obtaining described error description information relevant；According to the relevant coupling of described error description information to obtaining the target information that circulates.Additionally, additionally provide the flow system of problems of operation in a kind of software operation mated with the method.In above-mentioned software operation, the circulation method and system of problems of operation can make the cost of labor of consuming and time cost relatively low, and improves the accuracy of problems of operation circulation.
Description
Technical field
The present invention relates to Computer Applied Technology field, particularly relate to the circulation method and system of problems of operation in a kind of software operation.
Background technology
Any software, after issuing, is both needed to arrange substantial amounts of human and material resources to carry out operation maintenance, so that the problems of operation produced during software operation is able to solve in time under the assistance of distributor, after sale personnel, tester and operation personnel coordinates.
Concrete, the any problem run in software running process all informs distributor with the form of operation document, distributor is after the problem understood and analyze user, if cannot solve, need to collect necessary information, as, log in number, software usage log, on-the-spot sectional drawing and problem and path description etc. occurs, and by these information package.
These information will be given to personnel after sale along with operation document, by that analogy, then carry out information and the circulation of operation document via personnel after sale, tester, to be passed to certain operation personnel, in order to operation personnel triggers the problem in running software.
But, for by certain information and operation document accurately circulate certain operation personnel's hands in, personnel and tester need certain knowledge accumulation and can reach the big problems of operation to current generation of distinguishing one from the other after sale is that the operation personnel that should look for which correspondence solves, higher cost of labor and time cost will be expended, and there is the inaccuracy of problems of operation circulation.
Summary of the invention
Additionally, it is necessary to provide the cost of labor of a kind of consuming and time cost relatively low, and the circulation method of problems of operation in the software operation of the accuracy improving problems of operation circulation.
It addition, there is a need to provide the cost of labor of a kind of consuming and time cost relatively low, and the flow system of problems of operation in the software operation of the accuracy improving problems of operation circulation.
A kind of circulation method of problems of operation in software operation, including:
Obtain the error description information corresponding to software generation problems of operation；
The description field of correspondence is obtained according to described error description information；
By the coupling that builds in advance to description field described in set search, right with the coupling obtaining described error description information relevant；
According to the relevant coupling of described error description information to obtaining the target information that circulates.
The flow system of problems of operation in a kind of software operation, including:
Data obtaining module, for obtaining the error description information corresponding to software generation problems of operation；
Field acquisition module, for obtaining the description field of correspondence according to described error description information；
Search module, for the coupling by building in advance to description field described in set search, right with the coupling obtaining described error description information relevant；
Message output module, for the coupling relevant according to described error description information to obtaining the target information that circulates.
Compared with prior art, there is advantages that
Operation along with software, for the error description information that the arbitrary problems of operation occurred is all corresponding by obtaining this problems of operation, the description field of correspondence is obtained according to error description information, by the coupling that builds in advance to set search description field, right with the coupling that obtains error description information relevant, according to this coupling to i.e. obtaining the target information that circulates, this circulation target information i.e. indicates the target of problems of operation circulation, that is, i.e. would know which operation group is the error description information of this problems of operation and correspondence should circulate to according to this circulation target information, by process as above, the required cost of labor expended and time cost are relatively low, and it is no longer dependent on personnel and the knowledge accumulation of tester and experience after sale, improve the accuracy of problems of operation circulation.
Accompanying drawing explanation
Fig. 1 is the flow chart of the circulation method of problems of operation in software operation in an embodiment；
Fig. 2 is the flow chart of the circulation method of problems of operation in software operation in another embodiment；
Fig. 3 is the flow chart of the circulation method of problems of operation in software operation in another embodiment；
Fig. 4 is to perform the sequential chart of the circulation method of problems of operation in software operation in an embodiment；
Fig. 5 is the application schematic block diagram of server in Fig. 4；
Fig. 6 is the structured flowchart of the flow system of problems of operation in software operation in an embodiment；
Fig. 7 is the structured flowchart of the flow system of problems of operation in software operation in another embodiment；
Fig. 8 is the structured flowchart of the flow system of problems of operation in software operation in another embodiment；
Fig. 9 is a kind of server architecture schematic diagram that the embodiment of the present invention provides.
Detailed description of the invention
Embodiment feature of present invention will describe the most in detail with the exemplary embodiment of advantage.Iting should be understood that the present invention can have various changes on different embodiments, it neither departs from the scope of the present invention, and explanation therein and be shown in and be substantially treated as purposes of discussion, and is not used to limit the present invention.
The various problems of operation occurred in software operation need circulation specifically to run group to one or more, will be processed the problems of operation occurred by one or more specific operation group.
It can thus be appreciated that, in software operation, being addressed of problems of operation will depend on personnel and the knowledge accumulation of tester and experience after sale, this problems of operation occurred during will dominate software operation is the most effectively solved, that is, the effectively solution of problems of operation will depend upon which the accurate circulation of this problems of operation, therefore, for realizing the accurate circulation of problems of operation, spy proposes the circulation method of problems of operation in a kind of software operation.The method can be dependent on computer program, and this computer program will run on computer system, and this computer system may operate in server or server farm.
In one embodiment, concrete, in this software operation, the circulation method of problems of operation is as it is shown in figure 1, include:
Step 110, obtains the error description information corresponding to software generation problems of operation.
The operation of any software is all it may happen that various problems of operation, and this problems of operation is in software running process the arbitrary mistake occurred.Such as, during JICQ operates in the terminal unit of user, the problems of operation that various JICQ cannot be properly functioning occurs often, when JICQ cannot run, being hit by a bullet the prompting page that makes mistake in the interface of terminal unit, and reports the various error description information corresponding to this problems of operation.
Corresponding, before this step 110, described method also includes the error description information being extracted problems of operation by the miscue page of software, and reports error description information.
By the error description information reporting of problems of operation in software to the server with this software interactive, such as, it is achieved the server of softward interview in terminal unit, so that server end knows the problems of operation that software is currently occurred.
Error description information contains the various descriptions of the problems of operation of current generation, and it can include the various description field etc. of this problems of operation, such as, description field can be such as " log in unsuccessful ", the term such as " error code ", wherein, error code is the various numbers pre-seted, as, " 0x05 ".
Operate in terminal unit software cannot properly functioning and when closing, the miscue page ejected contains various error description information, to report to the problems of operation that user is currently occurred, now, the error description information of problems of operation is extracted by this miscue page, and be reported in server, so that server is got the error description information reported, and then learn the operation situation of software.
During actual realization, during in software, the error description information of problems of operation is attached to operation document, that is, once running software is made mistakes and is just generated relevant error description information, this error description information generate operation document, and this error description information is then attached on the operation document of generation, so that circulating, such as, circulation at distributor or circulation is to after sale etc., follow-up will be with the operation document of circulation for according to the reparation that carry out software.
Step 130, obtains the description field of correspondence according to error description information.
Description field can be key function title, can also be various name fields etc., its one or more description field comprised i.e. is can get, in order to precisely identified the operation group solving this problems of operation by description field by error description information is dynamically won.
Further, the detailed process of this step 130 includes: filter false describes the content in information, obtains the description field of correspondence with screening.
Such as, a certain error description information is " unsuccessful problem occurs logging in JICQ, and playing frame prompting error code is 0x05, and the colleague that please be correlated with solves ", to this error description information, filter its content and screened the description field obtained and include: (1) JICQ；(2) log in unsuccessful；(3) error code；(4) 0x05；(5) relevant colleague.
Step 150 is by the coupling that builds in advance to set search description field, right with the coupling obtaining error description information relevant.
Building coupling in advance to set, this coupling, in set to store several couplings right, is paired into a key word and the matching relationship circulated between target information.The key word of coupling centering is to be extracted, by the history error description information collected, a certain description field obtained.Circulation target information then identifies the operation group etc. solving the relevant problems of operation of this key word, say, that i.e. can obtain runing the current circulation target of document according to circulation target information.
Based on this, to make a look up in gathering in the coupling built in advance, right to search the coupling obtaining keyword consistent with this description field, what this lookup obtained be paired into one mate to or multiple coupling right, it is relevant to the error description information corresponding to problems of operation.
Step 170, according to the relevant coupling of error description information to obtaining the target information that circulates.
Obtain one or more circulation target information searching one or more coupling centering extraction obtained, have been resolved one or more operation group of problems of operation in software by this one or more target circulation information.
The operation group solving a certain problems of operation may be for one or more, such as, for solving the problems of operation at the description field place of " logging in unsuccessful ", in coupling is to set, being paired into of obtaining is searched:<log in unsuccessful according to this description field, Client>,<log in unsuccessful, Servwer>and<log in unsuccessful, WebServer>, by these three coupling, the circulation target information obtained is respectively Client, Server and WebServer, the problems of operation at the description field place " logging in unsuccessful " may be by Client, at least one operation group in Server and WebServer solves.
It should be noted that, the operation group of indication of the present invention is only used for representing the operation personnel of a certain classification, and it is not limited in an operation personnel, one group of operation personnel or an operation department, such as, it is responsible for one group of operation personnel of client, an operation personnel or operation department and belongs to the category of operation group of the present invention.
In another embodiment, as in figure 2 it is shown, before above-mentioned steps 150, the method also includes:
Step 210, obtains the circulation target information that history error description information is corresponding with this history error description information.
History error description information refers to the error description information in history operation document, and this history error description information is to collect the operation document once produced, and extracts what error description information therein obtained.For the operation document once produced, owing to having carried out runing the circulation of document by the way of artificial, to be circulated to certain operation group, therefore, circulation target information that each operation document is all corresponding, history error description information will be obtained by this operation document extracts, and obtain the circulation target information that this operation document is corresponding.
Step 230, builds coupling with corresponding circulation target information respectively by the key word in history error description information right, and by this coupling to being stored in coupling to set.
History error description information obtained by filtration, to obtain one or more description field in history error description information, it is right that these description field just build coupling one by one respectively as key word, and by the constructed coupling obtained to being stored in coupling to set.
Such as, if history error description information is " unsuccessful problem occurs logging in JICQ; playing frame prompting error code is 0x05; the colleague that please be correlated with solves ", then this history error description information space is filtered and will obtain multiple description field, be i.e. " JICQ ", " logging in unsuccessful ", " error code ", " 0x05 " and " relevant colleague " these five description field；Accordingly, obtain and once solved circulation target information corresponding to the operation group of this history error description information place problems of operation and be then respectively Client, Server and WebServer.
nullRespectively using these five description field as key word，It is right to mate with each circulation target information structure，Wherein，Build the coupling obtained to being respectively as follows: < JICQ，Client>，< JICQ，Server>、< JICQ，WebServer>、< log in unsuccessful，Client>、< log in unsuccessful，Server>、< log in unsuccessful，WebServer>、< error code，Client>、< error code，Server>、< error code，WebServer>、<0x05，Client>、<0x05，Server>、<0x05，WebServer>、< relevant colleague，Client>、< relevant colleague，Server>and<relevant colleague，WebServer>.
Can complete to mate the structure to set by process as above, and it is right to constantly update, by mode as above, the coupling mated in set, right to expand the coupling coupling to comprising in set, thus constantly strengthen the accuracy of problems of operation circulation.
Further, as it is shown on figure 3, before step 170, the method also includes:
Step 310, the key word that the coupling centering obtained according to lookup comprises obtains the weights that each key word is corresponding.
In advance corresponding weights are set for each key word.According to the coupling centering obtained by error description information, obtain corresponding weights according to the key word of this coupling centering.
Step 330, it is right that the coupling that the coupling centering key word that obtained by lookup is corresponding carries out the coupling that weight calculation obtains highest weighting corresponding to quantity with weights.
Statistics searches the coupling centering obtained, and the coupling of same keyword, to quantity, carries out weight calculation according to this coupling obtain the weight corresponding to each key word to quantity and corresponding weights.
In weight corresponding to calculated key word, location highest weighting, the key word corresponding to obtain highest weighting, thus one or more coupling obtaining containing this key word is right, the obtained coupling coupling to being corresponding to the error description information of problems of operation is right.
By calculating process as above, achieve for key word mate to choose, say, that coupling can be realized to choosing according to the significance level of key word.Such as, for " JICQ " and " 0x05 " two key words, owing to " JICQ " does not indicate the problems of operation of existence, therefore, its corresponding weights can be relatively low, and " 0x05 " this key word directly specifies error code, this is also the immediate cause of software faults, therefore, weights corresponding to this key word are higher, in the circulation target information that coupling centering is corresponding, it indicates that the probability of the operation group solving current problems of operation is the highest, thus obtained coupling is to ensure that great accuracy.
In another embodiment, after above-mentioned steps 170, the method also includes the step according to circulation target information circulation error description information.
According to the operation group of circulation target information instruction, circulate error description information, say, that goes to run accordingly group according to circulation target information by the operation bill flow at error description information place.
Accurate circulation by the above-mentioned operation document carried out, avoid operation document by circulation mistakenly to certain operation group, thus cause unnecessary communication cost, and effectively prevent the delay of operation document, ensure that the timely solution of problems of operation, it is to avoid the infringement that user software operation is experienced.
The circulation method of problems of operation in above-mentioned software operation is elaborated below in conjunction with a specific embodiment.In this embodiment, Fig. 4 shows the detailed time program process of the circulation method performing problems of operation in above-mentioned software operation in an embodiment, wherein, this software is to run on any software in terminal unit, the form that the server end interacted with this software will be front end system and back-end system separates, i.e. the page of front end system is by the operation interface for service end, for realize history error description information and the collection of corresponding circulation target information and coupling to structure, back-end system is then the data base of core, for realizing a pairing set.
nullAs generation problems of operation then performs step 410, the operation document containing error description information is reported to back-end system during running software，The back-end system of server end will perform step 420 to obtain the description field of correspondence according to the error description information received，And perform step 430 and make a look up according to the description field that obtains in coupling is to set，Right with the coupling that obtains error description information relevant，The coupling that finally execution step 450 can be correlated with by this error description information is to obtaining the target information that circulates，This circulation target information understands the operation group identifying this operation document of process，For personnel after sale，The experience of being not need to rely on also is able to know the operation group processing this operation document，Efficient circulation operation document，Eliminate unnecessary communication cost，Improve the efficiency that operation processes，Realize the flatness that operation processes.
In addition, on the other hand, incorporated by reference to refering to Fig. 5, in the page that front end system is provided, step 401 can be performed and collect the operation document once processed, and perform step 403 and be filtrated to get error description information and circulation target information by the operation document once processed, and then the key word of correspondence and circulation target information, obtain mating right to build, perform step 405 and be stored in the coupling being positioned at back-end system 550 to set 551.
Wherein, the operation document once processed can be obtained by operation document set 530.
So that back-end system can be by performing step 410 to step 450 output circulation target information after receiving the operation document reported.
In one embodiment, also correspondingly provide the flow system of problems of operation in a kind of software operation, as shown in Figure 6, including: data obtaining module 610, field acquisition module 630, search module 650 and message output module 670.
Data obtaining module 610, for obtaining the error description information corresponding to software generation problems of operation.
The operation of any software is all it may happen that various problems of operation, and this problems of operation is in software running process the arbitrary mistake occurred.Such as, during JICQ operates in the terminal unit of user, the problems of operation that various JICQ cannot be properly functioning occurs often, when JICQ cannot run, being hit by a bullet the prompting page that makes mistake in the interface of terminal unit, and reports the various error description information corresponding to this problems of operation.
In one embodiment, this system also includes reporting module, and reporting module for extracting the error description information of problems of operation by the miscue page of software, and reports error description information.
Reporting module runs in the terminal unit at software place, this reporting module by the error description information reporting of problems of operation in software to the server of this software interactive, such as, realize the server of softward interview in terminal unit, so that server end knows the problems of operation that software is currently occurred.
Error description information contains the various descriptions of the problems of operation of current generation, and it can include the various description field etc. of this problems of operation, such as, description field can be such as " log in unsuccessful ", the term such as " error code ", wherein, error code is the various numbers pre-seted, as, " 0x05 ".
Operate in terminal unit software cannot properly functioning and when closing, the miscue page ejected contains various error description information, to report to the problems of operation that user is currently occurred, now, the error description information of problems of operation is extracted by this miscue page, and be reported in server, so that server is got the error description information reported, and then learn the operation situation of software.
During actual realization, during in software, the error description information of problems of operation is attached to operation document, that is, once running software is made mistakes and is just generated relevant error description information, this error description information generate operation document, and this error description information is then attached on the operation document of generation, so that circulating, such as, circulation at distributor or circulation is to after sale etc., follow-up will be with the operation document of circulation for according to the reparation that carry out software.
Field acquisition module 630, for obtaining the description field of correspondence according to error description information.
Description field can be key function title, can also be various name fields etc., field acquisition module 630 i.e. can get its one or more description field comprised by dynamically winning error description information, in order to precisely identified the operation group solving this problems of operation by description field.
Further, field acquisition module 630 is further used for the content that filter false describes in information, obtains the description field of correspondence with screening.
Such as, a certain error description information is " unsuccessful problem occurs logging in JICQ; playing frame prompting error code is 0x05; the colleague that please be correlated with solves ", to this error description information, field acquisition module 630 filters its content and is screened the description field obtained and include: (1) JICQ；(2) log in unsuccessful；(3) error code；(4) 0x05；(5) relevant colleague.
Search module 650, for the coupling by building in advance to set search description field, right with the coupling obtaining error description information relevant.
Building coupling in advance to set, this coupling, in set to store several couplings right, is paired into a key word and the matching relationship circulated between target information.The key word of coupling centering is to be extracted, by the history error description information collected, a certain description field obtained.Circulation target information then identifies the operation group etc. solving the relevant problems of operation of this key word, say, that i.e. can obtain runing the current circulation target of document according to circulation target information.
Based on this, search module 650 to make a look up in gathering in the coupling built in advance, right to search the coupling obtaining keyword consistent with this description field, a coupling that what this lookup obtained be paired into or multiple coupling right, it is relevant to the error description information corresponding to problems of operation.
Message output module 670, for the coupling relevant according to error description information to obtaining the target information that circulates.
Message output module 670 extracts in one or more coupling centering that lookup obtains and obtains one or more circulation target information, has been resolved one or more operation group of problems of operation in software by this one or more target circulation information.
The operation group solving a certain problems of operation may be for one or more, such as, for solving the problems of operation at the description field place of " logging in unsuccessful ", search module 650 in coupling is to set, searches being paired into of obtaining according to this description field:<log in unsuccessful, Client>,<log in unsuccessful, Servwer>and<log in unsuccessful, WebServer>, message output module 670 is respectively Client by these three coupling to the circulation target information obtained, Server and WebServer, the problems of operation at the description field place " logging in unsuccessful " may be by Client, at least one operation group in Server and WebServer solves.
It should be noted that, the operation group of indication of the present invention is only used for representing the operation personnel of a certain classification, and it is not limited in one group of operation personnel or operation personnel, an operation department, such as, it is responsible for one group of operation personnel of client, an operation personnel or operation department and belongs to the category of operation group of the present invention.
In another embodiment, as it is shown in fig. 7, this system also includes that information collection module 710 and coupling are to building module 730, wherein:
Information collection module 710, for obtaining the circulation target information that history error description information is corresponding with history error description information.
History error description information refers to the error description information in history operation document, and this history error description information is to collect the operation document once produced, and extracts what error description information therein obtained.For the operation document once produced, owing to having carried out runing the circulation of document by the way of artificial, to be circulated to certain operation group, therefore, circulation target information that each operation document is all corresponding, information collection module 710 will be obtained history error description information by extracting in this operation document, and obtain the circulation target information that this operation document is corresponding.
Mate building module 730, right for the key word in history error description information is built coupling with corresponding circulation target information respectively, and by coupling to being stored in coupling to set.
History error description information obtained by filtration, to obtain one or more description field in history error description information, it is right that these description field just build coupling one by one respectively as key word, and by the constructed coupling obtained to being stored in coupling to set.
Can complete to mate the structure to set by process as above, and it is right to constantly update, by mode as above, the coupling mated in set, right to expand the coupling coupling to comprising in set, thus constantly strengthen the accuracy of problems of operation circulation.
In another embodiment, as shown in Figure 8, this system also includes weights acquisition module 810 and computing module 830, wherein:
Weights acquisition module 810, the key word that the coupling centering for obtaining according to lookup comprises obtains the weights that each key word is corresponding.
In advance corresponding weights are set for each key word.According to the coupling centering obtained by error description information, weights acquisition module 810 obtains corresponding weights according to the key word of this coupling centering.
Computing module 830, it is right that the coupling that coupling centering key word for being obtained by lookup is corresponding carries out the coupling that weight calculation obtains highest weighting corresponding to quantity with weights.
Computing module 830 statistics searches the coupling centering obtained, and the coupling of same keyword, to quantity, carries out weight calculation according to this coupling obtain the weight corresponding to each key word to quantity and corresponding weights.
In weight corresponding to calculated key word, location highest weighting, the key word corresponding to obtain highest weighting, thus one or more coupling obtaining containing this key word is right, the obtained coupling coupling to being corresponding to the error description information of problems of operation is right.
By calculating process as above, computing module 830 achieve for key word mate to choose, say, that coupling can be realized to choosing according to the significance level of key word.
Further, in one embodiment, this message output module 670 is further used for being extracted target circulation information by the coupling centering that highest weighting is corresponding, and exports the target circulation information of extraction.
In another embodiment, system as above further comprises information flow module.This information flow module is for according to circulation target information circulation error description information.
Information flow module is according to the operation group of circulation target information instruction, and circulate error description information, say, that go to run accordingly group according to circulation target information by the operation bill flow at error description information place.
Accurate circulation by the above-mentioned operation document carried out, avoid operation document by circulation mistakenly to certain operation group, thus cause unnecessary communication cost, and effectively prevent the delay of operation document, ensure that the timely solution of problems of operation, it is to avoid the infringement that user software operation is experienced.
Fig. 9 is a kind of server architecture schematic diagram that the embodiment of the present invention provides.This server 2000 can produce bigger difference because of configuration or performance difference, can include one or more central processing units (central
Processing units, CPU) 2010(such as, one or more processors) and memorizer 2020, one or more storage application program 2031 or storage medium 2030(such as one or more mass memory units of data 2033).Wherein, memorizer 2020 and storage medium 2030 can be of short duration storage or persistently store.The program being stored in storage medium 2030 can include one or more modules (illustrating not shown), and each module can include a series of command operatings in server.Further, central processing unit 2010 could be arranged to communicate with storage medium 2030, performs a series of command operatings in storage medium 2030 on server 2000.Server 2000 can also include one or more power supplys 2050, one or more wired or wireless network interfaces 2070, one or more input/output interfaces 2080, and/or, one or more operating systems 2035, such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM etc..Above-mentioned Fig. 1 to described in embodiment illustrated in fig. 3 can be based on the server architecture shown in this Fig. 9 by the step performed by server.
One of ordinary skill in the art will appreciate that all or part of step realizing above-described embodiment can be completed by hardware, relevant hardware can also be instructed by program to complete, described program can be stored in a kind of computer-readable recording medium, storage medium mentioned above can be read only memory, disk or CD etc..
These are only the preferable possible embodiments of the present invention, not limit the scope of the invention that the equivalent structure change that all utilization description of the invention and accompanying drawing content are made is all contained in protection scope of the present invention.
Claims (14)
1. the circulation method of problems of operation in a software operation, it is characterised in that including:
Obtain the error description information corresponding to software generation problems of operation；
The description field of correspondence is obtained according to described error description information；
By the coupling that builds in advance to description field described in set search, right with the coupling obtaining described error description information relevant；
According to the relevant coupling of described error description information to obtaining the target information that circulates.
2. the circulation method of problems of operation in software operation as claimed in claim 1, it is characterised in that before the step of the error description information corresponding to described acquisition software generation problems of operation, described method also includes:
Extracted the error description information of described problems of operation by the miscue page of software, and report described error description information.
3. the circulation method of problems of operation in software operation as claimed in claim 1, it is characterised in that the step of the described description field obtaining correspondence according to described error description information includes:
Filter the content in described error description information, obtain the description field of correspondence with screening.
4. the circulation method of problems of operation in software operation as claimed in claim 1, it is characterized in that, the described coupling by building in advance to description field described in set search, with obtain the relevant coupling of described error description information to step before, described method also includes:
Obtain the circulation target information that history error description information is corresponding with described history error description information；
Key word in described history error description information is built coupling with described corresponding circulation target information respectively right, and by described coupling to being stored in described coupling to set.
5. the circulation method of problems of operation in software operation as claimed in claim 1, it is characterised in that before the described coupling relevant according to the described error description information step to the target information that obtains circulating, described method also includes:
The key word that the coupling centering obtained according to described lookup comprises obtains the weights that each key word is corresponding；
The coupling obtained by lookup to described in coupling corresponding to key word that quantity carries out the coupling that weight calculation obtains highest weighting corresponding with weights is right.
6. the circulation method of problems of operation in software operation as claimed in claim 5, it is characterised in that the step obtaining circulation target information is included by the described coupling relevant according to described error description information:
Extracted target circulation information by the coupling centering that described highest weighting is corresponding, and export the target circulation information of described extraction.
7. the circulation method of problems of operation in software operation as claimed in claim 1, it is characterised in that after the described coupling relevant according to the described error description information step to the target information that obtains circulating, described method also includes:
The step of the described error description information that circulates according to described circulation target information.
8. the flow system of problems of operation in a software operation, it is characterised in that including:
Data obtaining module, for obtaining the error description information corresponding to software generation problems of operation；
Field acquisition module, for obtaining the description field of correspondence according to described error description information；
Search module, for the coupling by building in advance to description field described in set search, right with the coupling obtaining described error description information relevant；
Message output module, for the coupling relevant according to described error description information to obtaining the target information that circulates.
9. the flow system of problems of operation in software operation as claimed in claim 8, it is characterised in that described system also includes:
Reporting module, for being extracted the error description information of described problems of operation by the miscue page of software, and reports described error description information.
10. the flow system of problems of operation in software operation as claimed in claim 8, it is characterised in that described field acquisition module is further used for filtering the content in described error description information, obtains the description field of correspondence with screening.
The flow system of problems of operation in 11. software operations as claimed in claim 8, it is characterised in that described system also includes:
Information collection module, for obtaining the circulation target information that history error description information is corresponding with described history error description information；
Mate building module, right for the key word in described history error description information is built coupling with described corresponding circulation target information respectively, and by described coupling to being stored in described coupling to set.
The flow system of problems of operation in 12. software operations as claimed in claim 8, it is characterised in that described system also includes:
Weights acquisition module, the key word that the coupling centering for obtaining according to described lookup comprises obtains the weights that each key word is corresponding；
Computing module, for the coupling that obtained by lookup to described in coupling corresponding to key word that quantity carries out the coupling that weight calculation obtains highest weighting corresponding with weights is right.
The flow system of problems of operation in 13. software operations as claimed in claim 12, it is characterized in that, described message output module is further used for being extracted target circulation information by the coupling centering that described highest weighting is corresponding, and exports the target circulation information of described extraction.
The flow system of problems of operation in 14. software operations as claimed in claim 8, it is characterised in that described system also includes:
Information flow module, for according to the described circulation target information described error description information of circulation.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510221120.9A CN106203753B (en) | 2015-05-04 | 2015-05-04 | Method and system for transferring operation problems in software operation |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510221120.9A CN106203753B (en) | 2015-05-04 | 2015-05-04 | Method and system for transferring operation problems in software operation |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN106203753A true CN106203753A (en) | 2016-12-07 |
| CN106203753B CN106203753B (en) | 2021-11-09 |
Family
ID=57458766
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510221120.9A Active CN106203753B (en) | 2015-05-04 | 2015-05-04 | Method and system for transferring operation problems in software operation |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106203753B (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109344060A (en) * | 2018-09-20 | 2019-02-15 | 迈普通信技术股份有限公司 | A kind of analysis method and device of automatic test |
| CN111508483A (en) * | 2019-01-31 | 2020-08-07 | 北京小米智能科技有限公司 | Equipment control method and device |
| CN113407502A (en) * | 2021-07-20 | 2021-09-17 | 四川睿创风行科技有限公司 | Data flow classification management method and system |
| CN115408284A (en) * | 2022-08-31 | 2022-11-29 | 中国银行股份有限公司 | Information prompting method and device and electronic equipment |
Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101201787A (en) * | 2006-12-12 | 2008-06-18 | 英业达股份有限公司 | Debugging system and method of software program |
| US20080313005A1 (en) * | 2007-06-15 | 2008-12-18 | Edgelnova International, Inc. | System and method for real-time scheduling of human and non-human resources |
| CN101859413A (en) * | 2010-06-11 | 2010-10-13 | 用友软件股份有限公司 | Method and system for collecting defects of enterprise resource planning (ERP) product |
| US20130055220A1 (en) * | 2011-08-26 | 2013-02-28 | Fujitsu Limited | Tracking Variables in Javascript Software Using a Control Flow Graph |
| CN103631713A (en) * | 2013-11-04 | 2014-03-12 | 中安消技术有限公司 | ERP software automated testing system and method |
| CN103793285A (en) * | 2012-10-29 | 2014-05-14 | 百度在线网络技术（北京）有限公司 | Method and platform server for processing online anomalies |
| CN104468827A (en) * | 2014-12-25 | 2015-03-25 | 四川金网通电子科技有限公司 | Android device error message remote collection and management system and method |
| CN104503770A (en) * | 2015-01-12 | 2015-04-08 | 北京国双科技有限公司 | Handling method and device for abnormal information |
-
2015
- 2015-05-04 CN CN201510221120.9A patent/CN106203753B/en active Active
Patent Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101201787A (en) * | 2006-12-12 | 2008-06-18 | 英业达股份有限公司 | Debugging system and method of software program |
| US20080313005A1 (en) * | 2007-06-15 | 2008-12-18 | Edgelnova International, Inc. | System and method for real-time scheduling of human and non-human resources |
| CN101859413A (en) * | 2010-06-11 | 2010-10-13 | 用友软件股份有限公司 | Method and system for collecting defects of enterprise resource planning (ERP) product |
| US20130055220A1 (en) * | 2011-08-26 | 2013-02-28 | Fujitsu Limited | Tracking Variables in Javascript Software Using a Control Flow Graph |
| CN103793285A (en) * | 2012-10-29 | 2014-05-14 | 百度在线网络技术（北京）有限公司 | Method and platform server for processing online anomalies |
| CN103631713A (en) * | 2013-11-04 | 2014-03-12 | 中安消技术有限公司 | ERP software automated testing system and method |
| CN104468827A (en) * | 2014-12-25 | 2015-03-25 | 四川金网通电子科技有限公司 | Android device error message remote collection and management system and method |
| CN104503770A (en) * | 2015-01-12 | 2015-04-08 | 北京国双科技有限公司 | Handling method and device for abnormal information |
Non-Patent Citations (2)
| Title |
|---|
| G. YALCIN等: ""Using tag-match comparators for detecting soft errors"", 《 IEEE COMPUTER ARCHITECTURE LETTERS》 * |
| 任淼: ""数据挖掘技术在审计过程中的应用研究"", 《中国优秀硕士学位论文全文数据库 经济与管理科学辑》 * |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109344060A (en) * | 2018-09-20 | 2019-02-15 | 迈普通信技术股份有限公司 | A kind of analysis method and device of automatic test |
| CN111508483A (en) * | 2019-01-31 | 2020-08-07 | 北京小米智能科技有限公司 | Equipment control method and device |
| CN111508483B (en) * | 2019-01-31 | 2023-04-18 | 北京小米智能科技有限公司 | Equipment control method and device |
| CN113407502A (en) * | 2021-07-20 | 2021-09-17 | 四川睿创风行科技有限公司 | Data flow classification management method and system |
| CN113407502B (en) * | 2021-07-20 | 2021-12-07 | 四川睿创风行科技有限公司 | Data flow classification management method and system |
| CN115408284A (en) * | 2022-08-31 | 2022-11-29 | 中国银行股份有限公司 | Information prompting method and device and electronic equipment |
Also Published As
| Publication number | Publication date |
|---|---|
| CN106203753B (en) | 2021-11-09 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN107341399B (en) | Method and device for evaluating security of code file | |
| CN107800591A (en) | A kind of analysis method of unified daily record data | |
| CN103793284A (en) | Analyzing system and method based on common sequence module and used for intelligent customer services | |
| CN113177023B (en) | Log retrieval method and device and electronic equipment | |
| CN106203753A (en) | The circulation method and system of problems of operation in software operation | |
| CN116414610B (en) | Method, device, equipment and storage medium for acquiring abnormal log fragments | |
| CN109800099A (en) | A kind of restoring method, storage medium and the terminal device of user's operation behavior | |
| CN104317850A (en) | Data processing method and device | |
| CN109582560A (en) | Test file edit methods, device, equipment and computer readable storage medium | |
| CN102831149B (en) | Method of sample analysis, device | |
| CN116302984B (en) | A root cause analysis method, device and related equipment for test tasks | |
| CN104298570A (en) | Data processing method and device | |
| EP3828712A1 (en) | Data parsing method and device | |
| CN111966673B (en) | Big data based data auditing method and device and storage medium | |
| CN117679749A (en) | A method, device, equipment and medium for processing game application data | |
| CN110765089A (en) | Distributed equipment and log recording method, device and storage medium thereof | |
| CN117851245A (en) | Method and device for generating test case, electronic equipment and storage medium | |
| CN104794397A (en) | Virus detection method and device | |
| CN104426708A (en) | Method and system for executing security detection service | |
| CN113781068A (en) | Online problem solving method and device, electronic equipment and storage medium | |
| CN114528215A (en) | Interactive page testing method and element template generating method and device | |
| CN112328595A (en) | Data searching method, device, equipment and storage medium | |
| KR101710086B1 (en) | Method and Apparatus for executing proof collection and investigation analysis for incident response | |
| CN117333006B (en) | Inlet and outlet industrial product risk information monitoring system and method | |
| CN119167368B (en) | Conditional competition vulnerability detection method and device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |