CN106200451A - A kind of household electrical appliances fault collection processing system - Google Patents
A kind of household electrical appliances fault collection processing system Download PDFInfo
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- CN106200451A CN106200451A CN201610275528.9A CN201610275528A CN106200451A CN 106200451 A CN106200451 A CN 106200451A CN 201610275528 A CN201610275528 A CN 201610275528A CN 106200451 A CN106200451 A CN 106200451A
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- household electrical
- electrical appliances
- error code
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- remote data
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- 238000013500 data storage Methods 0.000 claims abstract 10
- 238000000034 method Methods 0.000 claims 8
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/04—Programme control other than numerical control, i.e. in sequence controllers or logic controllers
- G05B19/042—Programme control other than numerical control, i.e. in sequence controllers or logic controllers using digital processors
- G05B19/0423—Input/output
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B2219/00—Program-control systems
- G05B2219/20—Pc systems
- G05B2219/24—Pc safety
- G05B2219/24033—Failure, fault detection and isolation
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- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Automation & Control Theory (AREA)
- Debugging And Monitoring (AREA)
- Computer And Data Communications (AREA)
Abstract
A kind of household electrical appliances fault collection processing system, including local datastore, remote processing center and remote data storage；Local datastore can be the self-contained storage cards of household electrical appliances；Local datastore deposits the error code table that some are common；Remote processing center is typically manipulated by household electrical appliances customer service, and including one or several computers, computer may be coupled to network, has client platform can access remote data storage；Remote data storage includes hard-disc storage and tape storage；Remote data storage is for storing some unknown error code and User operation log of household electrical appliances error feedback.From the analysis of error message, it is appreciated that the frequency of the common problem that the machine of certain style number occurred, is used for judging that certain hardware product is bad with the harmony of whole appliance system；If analyzing the problem showing that the machine frequency of occurrences of same company different model is more, can continue to analyze and judge whether that the general part of the machine across model occurs in that exception.
Description
Technical field
The present invention relates to the fault handling method of household electrical appliances, particularly relate to a kind of household electrical appliances fault collection processing system.
Background technology
Household electrical appliances in use there will be fault, the most when a failure occurs, our relatively common processing mode be contact household electrical appliances after sale, repairman can be sent after sale after tentatively judging what situation according to the state described to visit repairing.For family is electrically generated producer, after a production marketing is gone out, household electrical appliances producer also wants to understand the service condition of every money product, especially with time abnormal situation occurs, do improvement for later product and some data foundations be provided.Currently on the market, these informations get up not very convenient.Along with the development of technology of Internet of things, under the increasingly common scenario that internet of things home appliance uses, provide technical guarantee for solving these problems.
In order to solve the problems referred to above, the present invention is proposed hereby.
Summary of the invention
The purpose of the present invention, is to provide a kind of household electrical appliances fault collection processing system.
In order to realize these purposes, adopt the following technical scheme that
A kind of household electrical appliances fault collection processing system, including local datastore and remote processing center；Remote processing center includes remote data storage.
Described local datastore can be the self-contained storage cards of household electrical appliances, it is also possible to is the hard disk of domestic small server；Local datastore deposits some error code tables.
Described remote processing center is typically manipulated by household electrical appliances customer service, and including one or several computers, computer may be coupled to network, has client platform can access remote data storage.
Described remote data storage includes hard-disc storage and tape storage.Hard-disc storage is used for storing Recent data, the data in such as a year, and tape storage is used for the time that stores upper data the most remote, the data of such as more than a year.
Described remote data storage is for storing some unknown error code and User operation log of household electrical appliances error feedback.
Described household electrical appliances include central processing unit, rfid interrogator and storage card；Described central processing unit includes system main-control and operation module.
Described system main-control receives the error code that operation module returns, and system main-control searches error code in the local error code table that storage card store, conducts interviews respectively remote data center, the operation of instructing user to process according to difference lookup results.
Concretely comprise the following steps according to conduct interviews respectively remote data center, the operation of instructing user to process of different lookup results,
1) data are not found, it is determined that for unknown failure, access remote processing center；Access remote processing center the version of system program, failure code table and the driver of user is detected；Being latest edition, remote processing center distribution temporary error code to user and reminds user to restart, and restarts rear fault and does not have been resolved, carries out reporting process for repairment；
2) find data, lookup result is translated, instruct user to operate.
Described report for repairment process be divided into automatic repair-reporting process and manually report process for repairment, the automatic repair-reporting of step 1) is processed as the system main-control of household electrical appliances to carry out need not artificially participate in automatically, automatic repair-reporting process make mistakes after, manually reporting process for repairment needs user to participate in carrying out.
Temporary error code is stored in remote data storage by described remote processing center, and the solution after fault being solved updates in remote data storage, is error code by temporary error code update simultaneously.
Remote data storage, for storing some unknown error code and User operation log of household electrical appliances error feedback.It is positioned at the household electrical appliances customer service staff of remote processing center, remote data storage can be checked at any time by the client installed on computer, by the information in remote data storage, the running status during appearance error message of household electrical appliances can be monitored.
Advantageous Effects of the present invention: in remote data storage, described error message, and the information of client feedback, can be when research and development of new product, software and hardware edition upgrading as important data refer；From the analysis of error message, it is appreciated that the frequency of the common problem that the machine of certain style number occurred, is used for judging that certain hardware product is bad with the harmony of whole appliance system；If analyzing the problem showing that the machine frequency of occurrences of same company different model is more, can continue to analyze and judge whether that the general part of the machine across model occurs in that exception.
Accompanying drawing explanation
Fig. 1 is household electrical appliances fault collection processing system structured flowchart of the present invention.
Fig. 2 is household electrical appliances fault collection processing system flow chart of the present invention.
Detailed description of the invention
With reference to Fig. 1, a kind of household electrical appliances fault collection processing system, including local datastore and remote processing center.Local datastore can be the self-contained storage cards of household electrical appliances, it is also possible to is the hard disk of domestic small server；Local datastore deposits the error code table that some are common.
Remote processing center is typically manipulated by household electrical appliances customer service, and including one or several computers, computer may be coupled to network.
Remote processing center also includes remote data storage, and the client platform that remote processing center is installed can access remote data storage.
Remote data storage, including hard-disc storage and tape storage.Hard-disc storage mainly stores the data in a year.The data of more than 1 year, as Backup Data, dump in tape storage.
Remote data storage, when being used for storing household electrical appliances run-time error, some unknown error code and User operation log of generation.It is positioned at the household electrical appliances customer service staff of remote processing center, remote data storage can be checked at any time by the client installed on computer, by the information in remote data storage, the running status during appearance error message of household electrical appliances can be monitored.
Described household electrical appliances include central processing unit, rfid interrogator and storage card.Described central processing unit includes system main-control and operation module.
With reference to Fig. 1-2, when modern household electrical appliances use, user is not professional, and the most unordered, casual operation can make machine make a mistake, and produces the code of some mistakes, produces error code, and the processing method of described system is:
Household electrical appliances are i.e. sent operational order by a series of button, turn S11 by S10: during user uses household electrical appliances；
Operational order is resolved by the system main-control of S11: household electrical appliances, passes to operation module afterwards, when operation module is according to analysis result operation rfid interrogator, makes a mistake, produces error code；Error code is passed to system main-control by operation module, turns S12；
S12: system main-control searches error code in the local error code table that storage card stores, and turns S13；
S13: search and terminate, it may be judged whether find data, returns lookup result, is to turn S14, no S15；
S14: find data message, it is determined that for known fault, error code is carried out translation process, be translated as user and may be appreciated Word message, turn S16；
S15: do not find data, it is determined that for unknown failure, turn S23；
S16: according to the information after translation, instruct the ensuing operation of user, or instruct user to restart, turn S17；
After S17: user continues operation or restarts, it is judged that whether fault eliminates；It is, Failure elimination that household electrical appliances fault collection processing system terminates；No, fault does not eliminate, and turns S19；
S19: fault does not eliminate, whether system main-control detection automatic repair-reporting module works；It is that automatic repair-reporting module normally works, and turns S20；No, automatic repair-reporting module cisco unity malfunction, turn S21；
S20: automatic repair-reporting module can work, carries out automatic repair-reporting process, turns S22；
S21: system main-control has collapsed or has shown that guarantee module no longer works automatically, and prompting user carries out manual guarantee process, turns S22；
S22: maintainer is to fault in-situ, and some repairmans are defined as the fault of same failure cause, is defined as more common failure cause；Maintenance process, maintenance result and failure cause being synchronized in the known fault table of remote data storage, household electrical appliances fault collection processing system terminates；
S23: access remote processing center, accesses remote processing center and detects the version of system program, failure code table and the driver of user, turn S24；
Whether S24: the system program of detection user or the version of failure code table or driver are up-to-date versions, are to turn S27；No, turn S25；
S25: testing result is the system program of user or failure code table or driver is not latest edition, it is provided that to user's corresponding latest edition installation kit, turn S26；
S26: after user installation latest edition, restarts whether test failure eliminates, and is, Failure elimination, terminates；No, fault does not eliminates, and turns S23；
The version of S27: user has been latest edition, and remote processing center distribution temporary error code is to user, and itself and User operation log are stored remote client stores unknown failure table, turns S28；
S28: user receives temporary error code, error code and user journal is stored in local datastore, and restarts according to prompting, turns S29;
Whether S29: failure judgement solves, and is, turns S30, no, turns S19；
S30: fault has solved, by Operation Log and model thereof, make mistakes time and reboot operation synchronized update in remote data base, household electrical appliances fault collection processing system terminates.
Although being disclosed the present invention by above example, but protection scope of the present invention is not limited to this, is broadly falling into protection scope of the present invention without departing from the equivalent under the conditions of present inventive concept.
Claims (10)
1. a household electrical appliances fault collection processing system, it is characterised in that include local datastore and remote processing center；Remote processing center includes remote data storage.
Household electrical appliances fault collection processing system the most according to claim 1, it is characterised in that described local datastore can be the self-contained storage cards of household electrical appliances, it is also possible to is the hard disk of domestic small server；Local datastore deposits the error code table that some are common.
Household electrical appliances fault collection processing system the most according to claim 1, it is characterized in that, described remote processing center is typically manipulated by household electrical appliances customer service, including one or several computers, computer may be coupled to network, has client platform can access remote data storage.
Household electrical appliances fault collection processing system the most according to claim 1, it is characterised in that described remote data storage includes hard-disc storage and tape storage.
Household electrical appliances fault collection processing system the most according to claim 4, it is characterised in that described remote data storage is for storing some unknown error code and User operation log of household electrical appliances error feedback.
Household electrical appliances fault collection processing system the most according to claim 1, it is characterised in that described household electrical appliances include central processing unit, rfid interrogator and storage card；Described central processing unit includes system main-control and operation module.
Household electrical appliances fault collection processing system the most according to claim 6, it is characterized in that, described system main-control receives the error code that operation module returns, system main-control searches error code in the local error code table that storage card stores, and conducts interviews respectively remote data center, the operation of instructing user to process according to different lookup results.
Household electrical appliances fault collection processing system the most according to claim 7, it is characterised in that concretely comprise the following steps according to conduct interviews respectively remote data center, the operation of instructing user to process of different lookup results,
1) data are not found, it is determined that for unknown failure, access remote processing center；Access remote processing center the version of system program, failure code table and the driver of user is detected；Being latest edition, remote processing center distribution temporary error code to user and reminds user to restart, and restarts rear fault and does not have been resolved, carries out reporting process for repairment；
2) find data, lookup result is translated, instruct user to operate.
Household electrical appliances fault collection processing system the most according to claim 7, it is characterized in that, the process of reporting for repairment of step 1) is divided into automatic repair-reporting to process and manually reports process for repairment, automatic repair-reporting is processed as the system main-control of household electrical appliances to carry out need not artificially participate in automatically, automatic repair-reporting processes after makeing mistakes, and manually reporting process for repairment needs user to participate in carrying out.
Household electrical appliances fault collection processing system the most according to claim 8, it is characterized in that, temporary error code is stored in remote data storage by remote processing center, and the solution after fault being solved updates in remote data storage, is error code by temporary error code update simultaneously.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510277683 | 2015-05-27 | ||
| CN201510277683X | 2015-05-27 |
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| CN106200451A true CN106200451A (en) | 2016-12-07 |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107332765A (en) * | 2017-07-04 | 2017-11-07 | 百度在线网络技术（北京）有限公司 | Method and apparatus for repairing router failure |
| WO2019015376A1 (en) * | 2017-07-21 | 2019-01-24 | 广东乐源数字技术有限公司 | Method for studying air conditioner fault checking |
| WO2019153545A1 (en) * | 2018-02-12 | 2019-08-15 | 平安科技（深圳）有限公司 | Return visit method and apparatus, and computer device and storage medium |
| CN113382035A (en) * | 2020-02-25 | 2021-09-10 | 株式会社能率 | Warm water utilization equipment and remote control system of warm water utilization equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2019015376A1 (en) * | 2017-07-21 | 2019-01-24 | 广东乐源数字技术有限公司 | Method for studying air conditioner fault checking |
| WO2019153545A1 (en) * | 2018-02-12 | 2019-08-15 | 平安科技（深圳）有限公司 | Return visit method and apparatus, and computer device and storage medium |
| CN113382035A (en) * | 2020-02-25 | 2021-09-10 | 株式会社能率 | Warm water utilization equipment and remote control system of warm water utilization equipment |
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Application publication date: 20161207 |