CN106162700B - A kind of test method, device and the terminal of terminal speech quality - Google Patents
A kind of test method, device and the terminal of terminal speech quality Download PDFInfo
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Abstract
本发明提供了一种终端语音质量的测试方法、装置及终端。应用于云平台的测试方法包括:向与云平台通过网络连接的主叫终端发送被叫终端的终端信息,被叫终端处于与云平台通过网络连接的状态;接收被叫终端上传的测试录音信息,测试录音信息为主叫终端向被叫终端发出标准测试语音时,被叫终端接收标准测试语音后进行录音获得的信息;根据测试录音信息对主叫终端与被叫终端之间通话的语音质量进行分析,获得测试结果。本发明的测试方法中,主叫终端和被叫终端均与云平台相连,可以将处于不同地区、不同网络环境的被叫终端与主叫终端进行配合测试,破除了现有技术中主叫终端、被叫终端与MOS盒通过线路相连进行测试的局限,大大提高了测试效率和灵活性。
The present invention provides a method, device and terminal for testing voice quality of a terminal. The test method applied to the cloud platform includes: sending the terminal information of the called terminal to the calling terminal connected to the cloud platform through the network, and the called terminal is in the state of connecting with the cloud platform through the network; receiving the test recording information uploaded by the called terminal , test recording information When the calling terminal sends a standard test voice to the called terminal, the called terminal receives the standard test voice and records the information obtained; according to the test recording information, the voice quality of the call between the calling terminal and the called terminal Perform analysis and obtain test results. In the test method of the present invention, both the calling terminal and the called terminal are connected to the cloud platform, so that the called terminal and the calling terminal in different regions and different network environments can be tested together, which breaks the calling terminal in the prior art. , The called terminal and the MOS box are connected through the line to test the limitation, which greatly improves the test efficiency and flexibility.
Description
技术领域technical field
本发明涉及移动通讯领域,尤其涉及一种终端语音质量的测试方法、装置及终端。The present invention relates to the field of mobile communication, in particular to a method, device and terminal for testing voice quality of a terminal.
背景技术Background technique
随着4G的VOLTE(Voice over LTE,它是一种IP数据传输技术,无需2G/3G网,全部业务承载于4G网络上,可实现数据与语音业务在同一网络下的统一)时代的到来,宽带语音的质量问题备受关注,对于如何评价语音质量,目前业界普遍采用传统的MOS(MeanOpinion Score,平均主观意见分)盒测试方式,参照图1所示,该测试方案中MOS盒为核心设备,MOS盒与PC、手机连接。PC控制MOS盒的放音,放音文件通过音频线放至主叫终端,主叫终端经过信号处理,通过网络传输将信号传输至被叫终端,被叫终端对接收到的信号做相应的处理,最终通过音频线输入至MOS盒,MOS进行录音。最后PC端调用相应MOS算法将放音文件和录音文件进行比对,计算出MOS值。With the advent of 4G VOLTE (Voice over LTE, which is an IP data transmission technology, no 2G/3G network is required, all services are carried on the 4G network, which can realize the unification of data and voice services under the same network) era, The quality of broadband voice has attracted much attention. For how to evaluate voice quality, the industry generally adopts the traditional MOS (Mean Opinion Score, average subjective opinion score) box test method. Referring to Figure 1, the MOS box is the core device in this test scheme. , MOS box is connected with PC and mobile phone. The PC controls the playback of the MOS box, and the playback files are sent to the calling terminal through the audio cable. After signal processing, the calling terminal transmits the signal to the called terminal through network transmission, and the called terminal processes the received signal accordingly. , and finally input to the MOS box through the audio cable, and the MOS records. Finally, the PC terminal calls the corresponding MOS algorithm to compare the playback file and the recording file, and calculates the MOS value.
由于需要MOS盒同时连接两部手机,故主被叫终端绝大多数情况下在同一场景中,故无法实现不同的场景之间手机间MOS值的测试。Since the MOS box needs to be connected to two mobile phones at the same time, the calling and called terminals are in the same scene in most cases, so it is impossible to test the MOS value between mobile phones between different scenes.
现有技术的缺点:语音质量测试以MOS测试为例,现有的MOS测试基于MOS盒设备,测试前MOS盒需要与电脑、手机连接,即工程师测试需要携带两个手机、一台电脑、一个MOS盒及若干连接线,由于设备众多、连线凌乱,给用户测试带来很大的不方便性,测试效率低下。Disadvantages of the prior art: The voice quality test takes the MOS test as an example. The existing MOS test is based on the MOS box device. Before the test, the MOS box needs to be connected to a computer and a mobile phone, that is, the engineer needs to carry two mobile phones, a computer, and a Due to the large number of devices and messy connections, the MOS box and several connecting cables bring great inconvenience to user testing and low testing efficiency.
由于主被叫需同时连接到MOS盒,测试场景单一,测试的结果只能作为某地区某段时间的语音质量参考值,而现实情况,用户在通话的时候主被叫绝大多数时间是不在同一个覆盖小区下,故跨小区的语音质量测试显得尤其重要,有实际的应用价值,但此种测试方案无法复现主被叫在不同地点发生呼叫的话音质量低的问题。Since the calling and the called need to be connected to the MOS box at the same time, the test scenario is single, and the test result can only be used as a reference value of the voice quality for a certain period of time in a certain region. Under a coverage cell, the cross-cell voice quality test is particularly important and has practical application value, but this test scheme cannot reproduce the problem of low voice quality of the calling and the called calling at different locations.
发明内容SUMMARY OF THE INVENTION
为了克服现有技术中,主被叫同时连接到MOS盒进行通话质量测试,测试场景单一、且测试效率低的技术问题,本发明提供了一种终端语音质量的测试方法、装置及终端。In order to overcome the technical problems in the prior art that the calling and the called party are simultaneously connected to the MOS box for call quality test, the test scene is single, and the test efficiency is low, the present invention provides a terminal voice quality test method, device and terminal.
为了解决上述技术问题,本发明采用如下技术方案:In order to solve the above-mentioned technical problems, the present invention adopts the following technical solutions:
本发明提供了一种终端语音质量的测试方法,应用于云平台,所述测试方法包括:The present invention provides a method for testing voice quality of a terminal, which is applied to a cloud platform. The testing method includes:
向与所述云平台通过网络连接的主叫终端发送被叫终端的终端信息,所述被叫终端处于与所述云平台通过网络连接的状态;sending the terminal information of the called terminal to the calling terminal connected to the cloud platform through the network, and the called terminal is in a state of being connected to the cloud platform through the network;
接收所述被叫终端上传的测试录音信息,所述测试录音信息为所述主叫终端向所述被叫终端发出标准测试语音时,所述被叫终端接收所述标准测试语音后进行录音获得的信息;Receive the test recording information uploaded by the called terminal, where the test recording information is obtained by recording after the called terminal receives the standard test voice when the calling terminal sends a standard test voice to the called terminal. Information;
根据所述测试录音信息对所述主叫终端与所述被叫终端之间通话的语音质量进行分析,获得测试结果。The voice quality of the call between the calling terminal and the called terminal is analyzed according to the test recording information to obtain a test result.
进一步来说,所述终端语音质量的测试方法中,所述向与所述云平台通过网络连接的主叫终端发送被叫终端的终端信息的步骤之前,所述测试方法还包括:Further, in the method for testing the voice quality of the terminal, before the step of sending the terminal information of the called terminal to the calling terminal connected to the cloud platform through the network, the testing method further includes:
从呼叫中心获得与云平台连接的被叫终端的终端信息。Obtain the terminal information of the called terminal connected to the cloud platform from the call center.
进一步来说,所述终端语音质量的测试方法中,所述从呼叫中心获得与云平台连接的被叫终端的终端信息的步骤之后,所述测试方法还包括:Further, in the method for testing the voice quality of the terminal, after the step of obtaining the terminal information of the called terminal connected to the cloud platform from the call center, the testing method further includes:
根据所述终端信息,确定被叫终端所处场景的场景类型;According to the terminal information, determine the scene type of the scene where the called terminal is located;
向所述主叫终端发布所述被叫终端的场景类型,供所述主叫终端根据场景类型选择被叫终端。The scenario type of the called terminal is published to the calling terminal, so that the calling terminal can select the called terminal according to the scenario type.
进一步来说,所述终端语音质量的测试方法中,所述根据所述终端信息,确定被叫终端所处场景的场景类型的步骤包括:Further, in the method for testing the voice quality of the terminal, the step of determining the scene type of the scene where the called terminal is located according to the terminal information includes:
将所述终端信息与预先定义的多个场景类型的场景信息进行一一对比,确定与所述终端信息相对应所述场景信息的所属场景类型,确定被叫终端所处场景的场景类型;Compare the terminal information with the scene information of multiple predefined scene types one by one, determine the scene type to which the scene information corresponds to the terminal information, and determine the scene type of the scene where the called terminal is located;
记录所述终端信息与所属场景类型的对应关系。The correspondence between the terminal information and the scene type to which it belongs is recorded.
进一步来说,所述终端语音质量的测试方法中,所述终端信息包括:终端型号、移动设备国际身份码IMEI、国际移动用户识别码IMSI、手机所处的网络制式、信号强度和/或GPS位置信息。Further, in the method for testing the voice quality of the terminal, the terminal information includes: terminal model, international identity code IMEI of mobile equipment, international mobile subscriber identity code IMSI, network standard where the mobile phone is located, signal strength and/or GPS location information.
进一步来说,所述终端语音质量的测试方法中,所述接收所述被叫终端上传的测试录音信息的步骤之前,所述测试方法还包括:Further, in the method for testing the voice quality of the terminal, before the step of receiving the test recording information uploaded by the called terminal, the testing method further includes:
接收所述主叫终端向所述被叫终端发出标准测试语音时上报的测试开始信息;receiving the test start information reported when the calling terminal sends a standard test voice to the called terminal;
将所述主叫终端此次测试所选择的所述被叫终端标记为已配对状态,并停止向其他主叫终端发送此次测试所选择的所述被叫终端的终端信息;Mark the called terminal selected by the calling terminal in this test as a paired state, and stop sending the terminal information of the called terminal selected in this test to other calling terminals;
以及测试完成,接收所述被叫终端上传的测试录音信息的步骤之后:And the test is completed, after the step of receiving the test recording information uploaded by the called terminal:
将所述主叫终端此次测试所选择的所述被叫终端标记为未配对状态,继续向其他主叫终端发送此次测试所选择的所述被叫终端的终端信息。Mark the called terminal selected by the calling terminal in this test as an unpaired state, and continue to send the terminal information of the called terminal selected in this test to other calling terminals.
本发明提供了一种终端语音质量的测试装置,所述测试装置包括:The present invention provides a test device for terminal voice quality, the test device includes:
信息发送模块,用于向与所述云平台通过网络连接的主叫终端发送被叫终端的终端信息,所述被叫终端处于与所述云平台通过网络连接的状态;an information sending module, configured to send terminal information of a called terminal to a calling terminal connected to the cloud platform through a network, and the called terminal is in a state of being connected to the cloud platform through a network;
信息接收模块,用于接收所述被叫终端上传的测试录音信息,所述测试录音信息为所述主叫终端向所述被叫终端发出标准测试语音时,所述被叫终端接收所述标准测试语音后进行录音获得的信息;an information receiving module, configured to receive the test recording information uploaded by the called terminal, the test recording information is that when the calling terminal sends a standard test voice to the called terminal, the called terminal receives the standard test voice Information obtained by recording after testing the voice;
处理模块,用于根据所述测试录音信息对所述主叫终端与所述被叫终端之间通话的语音质量进行分析,获得测试结果。The processing module is configured to analyze the voice quality of the call between the calling terminal and the called terminal according to the test recording information, and obtain a test result.
进一步来说,所述的终端语音质量的测试装置中,所述测试装置还包括:Further, in the test device for the voice quality of the terminal, the test device further includes:
终端信息录入模块,用于从呼叫中心获得与云平台连接的被叫终端的终端信息。The terminal information input module is used to obtain the terminal information of the called terminal connected to the cloud platform from the call center.
进一步来说,所述的终端语音质量的测试装置中,所述测试装置还包括:Further, in the test device for the voice quality of the terminal, the test device further includes:
终端场景识别模块,用于根据所述终端信息,确定被叫终端所处场景的场景类型;a terminal scene identification module, configured to determine the scene type of the scene where the called terminal is located according to the terminal information;
终端场景发布模块,用于向所述主叫终端发布所述被叫终端的场景类型,供所述主叫终端根据场景类型选择被叫终端。A terminal scene publishing module, configured to publish the scene type of the called terminal to the calling terminal, so that the calling terminal can select the called terminal according to the scene type.
进一步来说,所述的终端语音质量的测试装置中,所述终端场景识别模块包括:Further, in the test device for terminal voice quality, the terminal scene recognition module includes:
场景确定子模块,用于将所述终端信息与预先定义的多个场景类型的场景信息进行一一对比,确定与所述终端信息相对应所述场景信息的所属场景类型,确定被叫终端所处场景的场景类型;The scene determination sub-module is used to compare the terminal information with the scene information of a plurality of predefined scene types one by one, determine the scene type to which the scene information corresponds to the terminal information, and determine the type of the scene to which the called terminal belongs. the scene type of the scene;
场景记录子模块,用于记录所述终端信息与所属场景类型的对应关系。The scene recording sub-module is used to record the corresponding relationship between the terminal information and the scene type to which it belongs.
进一步来说,所述的终端语音质量的测试装置中,所述终端信息包括:终端型号、移动设备国际身份码IMEI、国际移动用户识别码IMSI、手机所处的网络制式、信号强度和/或GPS位置信息。Further, in the test device for terminal voice quality, the terminal information includes: terminal model, international identity code IMEI of mobile equipment, international mobile subscriber identity code IMSI, network standard where the mobile phone is located, signal strength and/or GPS location information.
进一步来说,所述的终端语音质量的测试装置中,所述测试装置还包括:Further, in the test device for the voice quality of the terminal, the test device further includes:
终端配对模块,所述终端配对模块包括:A terminal pairing module, the terminal pairing module includes:
终端配对第一子模块,用于接收所述主叫终端向所述被叫终端发出标准测试语音时上报的测试开始信息;a first submodule for terminal pairing, configured to receive test start information reported when the calling terminal sends a standard test voice to the called terminal;
将所述主叫终端此次测试所选择的所述被叫终端标记为已配对状态,并停止向其他主叫终端发送此次测试所选择的所述被叫终端的终端信息;Mark the called terminal selected by the calling terminal in this test as a paired state, and stop sending the terminal information of the called terminal selected in this test to other calling terminals;
以及终端配对第一子模块,用于测试完成,接收所述被叫终端上传的测试录音信息的步骤之后:And the terminal is paired with the first submodule, after the step of receiving the test recording information uploaded by the called terminal after the test is completed:
将所述主叫终端此次测试所选择的所述被叫终端标记为未配对状态,继续向其他主叫终端发送此次测试所选择的所述被叫终端的终端信息。Mark the called terminal selected by the calling terminal in this test as an unpaired state, and continue to send the terminal information of the called terminal selected in this test to other calling terminals.
本发明还提供了一种终端语音质量的测试方法,应用于主叫终端,所述测试方法包括:The present invention also provides a method for testing voice quality of a terminal, which is applied to a calling terminal, and the testing method includes:
与云平台建立网络连接;Establish a network connection with the cloud platform;
接收所述云平台发送的被叫终端的发布信息,所述被叫终端处于与所述云平台建立连接的状态;receiving the release information of the called terminal sent by the cloud platform, where the called terminal is in a state of establishing a connection with the cloud platform;
向所述被叫终端发出标准测试语音。Send a standard test voice to the called terminal.
进一步来说,所述的终端语音质量的测试方法中,所述接收所述云平台发送的被叫终端的发布信息的步骤中,接收所述云平台发送的被叫终端所处场景的场景类型,其中所述向所述被叫终端发出标准测试语音的步骤之前,所述测试方法还包括:Further, in the method for testing the voice quality of the terminal, in the step of receiving the release information of the called terminal sent by the cloud platform, receiving the scene type of the scene where the called terminal is located and sent by the cloud platform , wherein before the step of sending a standard test voice to the called terminal, the test method further includes:
显示被叫终端所处场景的场景类型;Display the scene type of the scene where the called terminal is located;
接收用户根据所述场景类型选择的测试指令,根据所述测试指示,与所选择场景类型相对应的所述被叫终端之间进行通讯连接。A test instruction selected by the user according to the scene type is received, and according to the test instruction, a communication connection is performed between the called terminals corresponding to the selected scene type.
本发明还提供了一种终端,所述终端包括:The present invention also provides a terminal, the terminal includes:
通信模块,用于与云平台建立网络连接;The communication module is used to establish a network connection with the cloud platform;
处理模块,用于接收所述云平台发送的被叫终端的发布信息,所述被叫终端处于与所述云平台建立连接的状态;a processing module, configured to receive the release information of the called terminal sent by the cloud platform, where the called terminal is in a state of establishing a connection with the cloud platform;
测试语音发送模块,用于向所述被叫终端发出标准测试语音。A test voice sending module is used to send a standard test voice to the called terminal.
进一步来说,所述的终端中,所述终端还包括:Further, in the terminal, the terminal further includes:
显示模块,用于显示被叫终端所处场景的场景类型;The display module is used to display the scene type of the scene where the called terminal is located;
通讯模块,用于接收用户根据所述场景类型选择的测试指令,根据所述测试指示,与所选择场景类型相对应的所述被叫终端之间进行通讯连接。The communication module is configured to receive a test instruction selected by the user according to the scene type, and according to the test instruction, perform a communication connection between the called terminals corresponding to the selected scene type.
本发明的有益效果是:本发明的测试方法中,由于主叫终端和被叫终端均与云平台相连,可以将处于不同地区、不同网络环境的被叫终端与主叫终端进行配合测试,破除了现有技术中主叫终端和被叫终端与MOS盒之间通过线路相连的局限,克服了MOS盒测试无法实现主被叫在不同场景下的MOS值评估的缺点,使得网络优化测试更全面,解决用户投诉等方面问题,大大提高了测试效率和灵活性,节省了人力。The beneficial effects of the present invention are as follows: in the testing method of the present invention, since both the calling terminal and the called terminal are connected to the cloud platform, the called terminal and the calling terminal in different regions and different network environments can be tested cooperatively, eliminating the need for The limitation in the prior art that the calling terminal and the called terminal are connected to the MOS box through the line, overcomes the shortcoming that the MOS box test cannot realize the evaluation of the MOS value of the calling and called party in different scenarios, and makes the network optimization test more comprehensive. , solve user complaints and other problems, greatly improve the test efficiency and flexibility, saving manpower.
附图说明Description of drawings
图1表示现有技术中采用MOS盒测试语音通话质量的原理图;Fig. 1 shows the principle diagram of adopting MOS box to test the quality of voice call in the prior art;
图2表示本发明实施例中应用于云端的测试方法的步骤流程示意图;2 shows a schematic flowchart of steps of a test method applied to the cloud in an embodiment of the present invention;
图3表示本发明实施例中测试方法的详细流程示意图;Fig. 3 shows the detailed flow chart of the test method in the embodiment of the present invention;
图4表示本发明实施例中测试装置的构成示意图。FIG. 4 is a schematic diagram showing the structure of the testing device in the embodiment of the present invention.
具体实施方式Detailed ways
为使本发明的目的、技术方案和优点更加清楚,下面将结合附图及具体实施例对本发明进行详细描述。In order to make the objectives, technical solutions and advantages of the present invention clearer, the present invention will be described in detail below with reference to the accompanying drawings and specific embodiments.
本发明实施例提供了一种终端语音质量的测试方法,参照图2所示,所述方法包括:步骤100,向与所述云平台通过网络连接的主叫终端发送被叫终端的终端信息,所述被叫终端处于与所述云平台通过网络连接的状态;步骤200,接收所述被叫终端上传的测试录音信息,所述测试录音信息为所述主叫终端向所述被叫终端发出标准测试语音时,所述被叫终端接收所述标准测试语音后进行录音获得的信息;步骤300,根据所述测试录音信息对所述主叫终端与所述被叫终端之间通话的语音质量进行分析,获得测试结果。An embodiment of the present invention provides a method for testing voice quality of a terminal. Referring to FIG. 2, the method includes: Step 100, sending terminal information of the called terminal to a calling terminal connected to the cloud platform through a network, The called terminal is in a state of being connected to the cloud platform through a network; Step 200: Receive test recording information uploaded by the called terminal, where the test recording information is sent by the calling terminal to the called terminal When the standard test voice is used, the called terminal records the information obtained after receiving the standard test voice; Step 300, according to the test recording information, evaluate the voice quality of the call between the calling terminal and the called terminal. Perform analysis and obtain test results.
具体来说,本发明实施例中的测试方法中,测试的主叫终端和被叫终端均与云平台通过网络连接。向主叫终端发送被叫终端的终端信息后,接收所述主叫终端向所述被叫终端发出标准测试语音时,所述被叫终端接收所述标准测试语音后进行录音获得的测试录音信息。根据所述测试录音信息对所述主叫终端与所述被叫终端之间通话的语音质量进行分析,获得测试结果。本发明的实施例中,向与云平台连接的主叫终端发送被叫终端的终端信息,然后主叫终端与该主叫终端进行通话测试,向被叫终端发送标准测试语音,并由被叫终端通过对标准测试语音录音后形成测试录音信息,且上传该测试录音信息,通过分析该通话信息,测试通话质量。此方法可选择性高,可根据匹配不同的被叫终端供主叫终端进行测试,破除了现有技术中主叫终端和被叫终端与MOS盒之间通过线路相连的局限。由于主叫终端和被叫终端均与云平台相连,为测试人员提供了多种主叫终端和/或被叫终端的测试场景,大大提高了测试效率和灵活性,节省了人力。Specifically, in the testing method in the embodiment of the present invention, both the calling terminal and the called terminal to be tested are connected to the cloud platform through a network. After sending the terminal information of the called terminal to the calling terminal, when receiving the standard test voice sent by the calling terminal to the called terminal, the called terminal records the test recording information obtained after receiving the standard test voice . The voice quality of the call between the calling terminal and the called terminal is analyzed according to the test recording information to obtain a test result. In the embodiment of the present invention, the terminal information of the called terminal is sent to the calling terminal connected to the cloud platform, and then the calling terminal conducts a call test with the calling terminal, sends a standard test voice to the called terminal, and the called terminal The terminal forms test recording information after recording the standard test voice, uploads the test recording information, and tests the call quality by analyzing the call information. This method has high selectivity, and can be tested by the calling terminal according to matching different called terminals, which breaks the limitation that the calling terminal, the called terminal and the MOS box are connected through lines in the prior art. Since both the calling terminal and the called terminal are connected to the cloud platform, various test scenarios of the calling terminal and/or the called terminal are provided for testers, which greatly improves the test efficiency and flexibility and saves manpower.
参照图3所示,为了实现被叫终端的终端信息的获取确认和分类,以便选择合适的被叫终端与主叫终端进行通信测试,本实施例中的测试方法中的向与云平台通过网络连接的主叫终端发送被叫终端的终端信息的步骤之前,还包括:从呼叫中心获得与云平台连接的被叫终端的终端信息。多个被叫终端组成一呼叫中心,获取被叫终端的终端信息(例如手机网络终端等相关信息)。该终端信息具体包括终端型号、移动设备国际身份码IMEI、国际移动用户识别码IMSI、手机所处的网络制式(2G、3G、4G)、信号强度或GPS位置信息。从呼叫中心获得与云平台连接的被叫终端的终端信息的步骤之后,为了实现对终端进行场景分类,测试方法还包括:根据所述终端信息,确定被叫终端所处场景的场景类型;向所述主叫终端发布所述被叫终端的场景类型,供所述主叫终端根据场景类型选择被叫终端。Referring to Fig. 3, in order to realize the acquisition, confirmation and classification of the terminal information of the called terminal, so as to select a suitable called terminal to perform a communication test with the calling terminal, in the test method in this embodiment, the direction and cloud platform pass through the network. Before the step of sending the terminal information of the called terminal by the connected calling terminal, the method further includes: obtaining the terminal information of the called terminal connected to the cloud platform from the call center. A plurality of called terminals form a call center, and the terminal information of the called terminal (for example, relevant information such as mobile phone network terminals) is obtained. The terminal information specifically includes terminal model, international mobile device identity code IMEI, international mobile subscriber identity code IMSI, network standard (2G, 3G, 4G) where the mobile phone is located, signal strength or GPS location information. After the step of obtaining the terminal information of the called terminal connected to the cloud platform from the call center, in order to realize the scene classification of the terminal, the test method further includes: according to the terminal information, determining the scene type of the scene where the called terminal is located; The calling terminal publishes the scene type of the called terminal for the calling terminal to select the called terminal according to the scene type.
上述终端信息录入步骤后,为了实现对被叫终端的终端信息进行划分,以区别不同被叫终端对应不同的场景类型,从而为满足主叫终端的不同场景类型的测试要求,本实施例的测试方法中,从呼叫中心获得与云平台连接的被叫终端的终端信息的步骤之后,测试方法还包括:根据所述终端信息,确定被叫终端所处场景的场景类型。对被叫终端划分完场景之后,为了实现对场景进行发布,使得主叫终端接收到该划分后的场景信息,还包括:向主叫终端发布被叫终端的场景类型,供主叫终端根据场景类型选择被叫终端。场景类型包括:如密集城区、郊区、室内、高速公路、高铁等。After the above-mentioned terminal information entry step, in order to realize the division of the terminal information of the called terminal, so as to distinguish different called terminals corresponding to different scene types, so as to meet the test requirements of different scene types of the calling terminal, the test of this embodiment is performed. In the method, after the step of obtaining the terminal information of the called terminal connected to the cloud platform from the call center, the testing method further includes: determining the scene type of the scene where the called terminal is located according to the terminal information. After the scene is divided for the called terminal, in order to realize the release of the scene, so that the calling terminal receives the divided scene information, the method further includes: publishing the scene type of the called terminal to the calling terminal, for the calling terminal according to the scene. Type selects the called terminal. Scenario types include: dense urban areas, suburbs, indoors, highways, high-speed rail, etc.
具体来说,该确定被叫终端场景类型的具体步骤为:将终端信息与预先定义的多个场景类型的场景信息进行一一对比,确定与终端信息相对应场景信息的所属场景类型,确定被叫终端所处场景的场景类型;记录所述终端信息与所属场景类型的对应关系。确定被叫终端所述的场景类型后,可以根据主要终端的选择的需要测试的场景类型为之提供所需的被叫终端的联系方式或是其他终端信息。主叫终端可以通过WIFI、数据网络或、光纤或宽带接入internet,与云平台建立通讯。然后云平台将场景类型信息发送至主叫终端,供测试人员进行选择。测试人员选择的场景类型信息反馈至云平台后,云平台向主叫终端发送一符合该场景类型的被叫终端的终端信息(例如电话号码等),主叫终端通过该终端信息与被叫终端建立通讯连接,例如,主叫终端与被叫终端在2G、3G或4G移动网络中进通话。Specifically, the specific step of determining the scene type of the called terminal is: comparing the terminal information with the scene information of a plurality of predefined scene types one by one, determining the scene type to which the scene information corresponding to the terminal information belongs, and determining the scene type of the called terminal. Call the scene type of the scene where the terminal is located; record the correspondence between the terminal information and the scene type to which it belongs. After the scene type described by the called terminal is determined, the contact information or other terminal information of the called terminal can be provided according to the scene type to be tested selected by the main terminal. The calling terminal can access the internet through WIFI, data network or optical fiber or broadband to establish communication with the cloud platform. Then the cloud platform sends the scene type information to the calling terminal for the tester to choose. After the scene type information selected by the tester is fed back to the cloud platform, the cloud platform sends a terminal information (such as phone number, etc.) of the called terminal that matches the type of the scene to the calling terminal, and the calling terminal communicates with the called terminal through the terminal information. A communication connection is established, for example, the calling terminal and the called terminal are talking on a 2G, 3G or 4G mobile network.
接收所述被叫终端上传的测试录音信息的步骤之前,还包括主叫终端与被叫终端的配对过程,其具体如下:接收主叫终端向所述被叫终端发出标准测试语音时上报的测试开始信息;将所述主叫终端此次测试所选择的所述被叫终端标记为已配对状态,并停止向其他主叫终端发送此次测试所选择的所述被叫终端的终端信息;以及测试完成,接收所述被叫终端上传的测试录音信息的步骤之后:将所述主叫终端此次测试所选择的所述被叫终端标记为未配对状态,继续向其他主叫终端发送此次测试所选择的所述被叫终端的终端信息。Before the step of receiving the test recording information uploaded by the called terminal, it also includes a pairing process between the calling terminal and the called terminal, which is specifically as follows: receiving a test report when the calling terminal sends a standard test voice to the called terminal Start information; mark the called terminal selected by the calling terminal in this test as a paired state, and stop sending the terminal information of the called terminal selected in this test to other calling terminals; and After the test is completed, after receiving the test recording information uploaded by the called terminal: mark the called terminal selected by the calling terminal for this test as an unpaired state, and continue to send this time to other calling terminals. Test the terminal information of the selected called terminal.
具体来说,接收到测试开始信息表明,主叫终端与被叫终端建立通话连接并接通。主叫终端与被叫终端进行配对的过程中,主叫终端与被叫终端的配对状态包括已配对和未配对。当处于已配对状态时,云平台不向其他主叫终端发送该被叫终端的通讯信息,使得正在主叫终端与被叫终端的通话连接不被干扰。若配对状态处于未配对,释放配对资源。主叫终端选择相应被叫终端后,终端配对模块即对其进行配对,主叫终端和被叫终端间进行语音质量值测试过程与测试工程师自己拿主叫终端和被叫终端测试相同。当该主叫终端利用完该场景的被叫终端进行通话测试后,或选择其他场景的被叫终端进行通话测试时,配对模块会自动释放该被叫终端的配对资源,该被叫终端的终端信息会重新发布,供其他主叫终端选择。Specifically, the reception of the test start information indicates that the calling terminal and the called terminal have established a call connection and are connected. During the pairing process between the calling terminal and the called terminal, the pairing status of the calling terminal and the called terminal includes paired and unpaired. When in the paired state, the cloud platform does not send the communication information of the called terminal to other calling terminals, so that the call connection between the calling terminal and the called terminal is not disturbed. If the pairing state is unpaired, release the pairing resource. After the calling terminal selects the corresponding called terminal, the terminal pairing module will pair it. The process of testing the voice quality value between the calling terminal and the called terminal is the same as the test engineer testing the calling terminal and the called terminal by himself. When the calling terminal uses the called terminal of the scene for the call test, or selects the called terminal of another scene for the call test, the pairing module will automatically release the pairing resources of the called terminal, and the terminal of the called terminal will automatically release the pairing resources of the called terminal. The information is republished for selection by other calling terminals.
对应上述的终端语音质量的测试方法,本实施例还提供了一种终端语音质量的测试装置,应用于云平台,参照图4所示,该测试装置包括:信息发送模块,用于向与所述云平台通过网络连接的主叫终端发送被叫终端的终端信息,所述被叫终端处于与所述云平台通过网络连接的状态;信息接收模块,用于接收所述被叫终端上传的测试录音信息,所述测试录音信息为所述主叫终端向所述被叫终端发出标准测试语音时,所述被叫终端接收所述标准测试语音后进行录音获得的信息;处理模块,用于根据所述测试录音信息对所述主叫终端与所述被叫终端之间通话的语音质量进行分析,获得测试结果。该测试装置,通过云平台实现主叫终端和被叫终端的匹配,并根据上传至云平台的被叫终端录制的待测试信息,分析主叫终端和被叫终端的通话质量。由于主叫终端和被叫终端可以处于不同的测试环境,不受测试连接线的限制,所以该测试装置具有测试场景广,测试效率高的特点。Corresponding to the above-mentioned test method for terminal voice quality, the present embodiment also provides a terminal voice quality test device, which is applied to a cloud platform. Referring to FIG. 4 , the test device includes: an information sending module, which is used to send information to the The cloud platform sends the terminal information of the called terminal through the calling terminal connected to the network, and the called terminal is in the state of connecting with the cloud platform through the network; the information receiving module is used for receiving the test uploaded by the called terminal. Recording information, the test recording information is the information obtained by the called terminal after receiving the standard test voice when the calling terminal sends a standard test voice to the called terminal; the processing module is used for recording according to the standard test voice. The test recording information analyzes the voice quality of the call between the calling terminal and the called terminal to obtain a test result. The test device realizes the matching between the calling terminal and the called terminal through the cloud platform, and analyzes the call quality of the calling terminal and the called terminal according to the information to be tested recorded by the called terminal uploaded to the cloud platform. Since the calling terminal and the called terminal can be in different test environments and are not limited by the test connection line, the test device has the characteristics of wide test scenarios and high test efficiency.
作为本发明实施例中的一种方式,上述功能的测试装置作为一个整体可以用于云平台上。测试装置进一步包括:终端信息录入模块、终端场景识别模块、终端场景发布模块、终端配对模块,通过该些模块的组合还能够为主叫终端提供多场景被叫终端选择的功能。As a mode in the embodiment of the present invention, the testing device of the above-mentioned functions can be used on a cloud platform as a whole. The test device further includes: a terminal information input module, a terminal scene identification module, a terminal scene release module, and a terminal pairing module, and the combination of these modules can also provide the calling terminal with the function of multi-scene called terminal selection.
举例来说,多种场景下的被叫终端位于呼叫中心,该呼叫中心即为多个不同网络制式、不同终端品牌、不同信号强度等不同场景下的终端集合,该呼叫中心的所有被叫终端处于被叫监听状态,实时与语音质量云平台通信,所有就绪状态的被叫终端会在主叫进行测试时显示在主叫的UI上,主叫可以选择被叫进行语音质量测试,一旦被叫终端被占用,其他主叫终端无法选择它进行通话,直到此次呼叫被释放为止。随着呼叫中心中的被叫终端的增多,场景会越来越丰富,同一个测试工程师在一次测试中可以选择不同的场景的主叫终端和/或被叫终端进行语音质量测试并进行对比分析,或有针对性的选择某一特定场景的主叫终端和/或被叫终端进行语音质量测试。For example, the called terminal in various scenarios is located in a call center, and the call center is a collection of terminals in different scenarios, such as multiple network standards, different terminal brands, and different signal strengths. All called terminals in the call center are In the called monitoring state, it communicates with the voice quality cloud platform in real time. All the called terminals in the ready state will be displayed on the calling UI when the calling party is testing. The calling party can select the called party to conduct the voice quality test. The terminal is occupied, and other calling terminals cannot select it to talk until the call is released. As the number of called terminals in the call center increases, the scenarios will become more and more abundant. The same test engineer can select the calling terminal and/or called terminal of different scenarios in one test to test the voice quality and conduct comparative analysis. , or select the calling terminal and/or called terminal of a specific scenario in a targeted manner to test the voice quality.
本方案解决了传统语音质量测试主被叫终端在同一地点而造成的测试场景单一的问题,通过选择不同场景的被叫终端进行语音质量测试,对现网网络质量及用户投诉分析等提供了强大的支持。This solution solves the problem of a single test scenario caused by the calling and called terminals of the traditional voice quality test being in the same location. By selecting the called terminals in different scenarios for voice quality testing, it provides a powerful solution for the network quality of the existing network and the analysis of user complaints. support.
基于上述功能,为了实现对不同被叫终端的终端信息的处理,本实施例中的测试装置还包括:终端信息录入模块,终端信息录入模块,用于从呼叫中心获得与云平台连接的被叫终端的终端信息。该终端信息包括终端型号、移动设备国际身份码IMEI、国际移动用户识别码IMSI、手机所处的网络制式、信号强度或GPS位置信息。Based on the above functions, in order to process the terminal information of different called terminals, the test device in this embodiment further includes: a terminal information entry module, a terminal information entry module for obtaining the called party connected to the cloud platform from the call center Terminal information for the terminal. The terminal information includes the terminal model, the international identity code IMEI of the mobile device, the international mobile subscriber identity code IMSI, the network standard where the mobile phone is located, the signal strength or GPS location information.
进一步来说,为了将终端录入的终端信息进行场景的分类,测试装置还包括:终端场景识别模块,用于根据所述终端信息,确定被叫终端所处场景的场景类型。终端场景识别模块包括:场景确定子模块,用于将所述终端信息与预先定义的多个场景类型的场景信息进行一一对比,确定与所述终端信息相对应所述场景信息的所属场景类型,确定被叫终端所处场景的场景类型;场景记录子模块,用于记录所述终端信息与所属场景类型的对应关系。终端信息录入模块将呼叫中心上报来的被叫终端的终端信息送入终端场景识别模块,该模块根据预先定义的场景类型及被叫终端上报的详细信息进行场景划分,逐一对号入座,如密集城区、郊区、室内、高速公路、高铁等(如根据两次上报的GPS信息可以获得两次上报时间内的直线距离,再结合时间间隔,可以计算出被叫终端的速度等)。Further, in order to classify the terminal information entered by the terminal into the scene, the testing apparatus further includes: a terminal scene identification module, configured to determine the scene type of the scene where the called terminal is located according to the terminal information. The terminal scene identification module includes: a scene determination sub-module, configured to compare the terminal information with the scene information of a plurality of predefined scene types one by one, and determine the scene type to which the scene information corresponds to the terminal information , determine the scene type of the scene where the called terminal is located; the scene recording sub-module is used to record the corresponding relationship between the terminal information and the scene type to which it belongs. The terminal information input module sends the terminal information of the called terminal reported by the call center into the terminal scene identification module. Suburban, indoor, expressway, high-speed rail, etc. (For example, according to the GPS information reported twice, the straight-line distance between the two reporting times can be obtained, and combined with the time interval, the speed of the called terminal can be calculated, etc.).
进一步来说,对被叫终端划分完场景之后,为了实现对场景进行发布,使得主叫终端接收到该划分后的场景信息,测试装置还包括:终端场景发布模块,用于向所述主叫终端发布所述被叫终端的场景类型,供所述主叫终端根据场景类型选择被叫终端。该终端场景发布模块用来将终端场景识别模块识别出的场景类型下的被叫终端在语音质量云平台中发布,这样主叫终端通过UI即可看到多场景类型的列表,可以根据测试需要,选择相应的测试场景的终端进行语音质量拨打测试。Further, after the scene is divided for the called terminal, in order to realize the release of the scene, so that the calling terminal receives the divided scene information, the test device further includes: a terminal scene release module, used for reporting to the calling terminal. The terminal publishes the scene type of the called terminal for the calling terminal to select the called terminal according to the scene type. The terminal scene publishing module is used to publish the called terminal under the scene type identified by the terminal scene recognition module in the voice quality cloud platform, so that the calling terminal can see the list of multiple scene types through the UI, and can be tested according to the needs of the test. , select the terminal of the corresponding test scenario to perform the voice quality dial test.
当然,本实施例中所述的被叫终端不仅仅局限于手机等移动终端,也包括固话座机等非移动终端。Of course, the called terminal described in this embodiment is not only limited to mobile terminals such as mobile phones, but also includes non-mobile terminals such as landline telephones.
测试装置还包括:终端配对模块,包括:终端配对第一子模块,用于接收所述主叫终端向所述被叫终端发出标准测试语音时上报的测试开始信息;将所述主叫终端此次测试所选择的所述被叫终端标记为已配对状态,并停止向其他主叫终端发送此次测试所选择的所述被叫终端的终端信息;以及终端配对第一子模块,用于测试完成,接收所述被叫终端上传的测试录音信息的步骤之后:将所述主叫终端此次测试所选择的所述被叫终端标记为未配对状态,继续向其他主叫终端发送此次测试所选择的所述被叫终端的终端信息。利用上述模块,主叫终端选择相应被叫终端后,终端配对模块即对其进行配对,主叫终端和被叫终端间进行语音质量值测试过程与测试工程师自己拿主叫终端和被叫终端测试相同。当主叫终端利用完该场景对该被叫终端完成测试或者或选择其他被叫终端时,配对模块会自动释放主叫终端与之间配对的被叫终端的配对资源,该被叫终端会重新在终端场景发布模块中发布,供其他人选择。The test device further includes: a terminal pairing module, including: a first sub-module for terminal pairing, configured to receive the test start information reported when the calling terminal sends a standard test voice to the called terminal; The called terminal selected in this test is marked as a paired state, and stops sending the terminal information of the called terminal selected in this test to other calling terminals; and the terminal is paired with the first submodule for testing After the step of receiving the test recording information uploaded by the called terminal: mark the called terminal selected by the calling terminal for this test as an unpaired state, and continue to send the test to other calling terminals. Terminal information of the selected called terminal. Using the above modules, after the calling terminal selects the corresponding called terminal, the terminal pairing module will pair it, and the process of testing the voice quality value between the calling terminal and the called terminal is similar to that of the test engineer using the calling terminal and the called terminal. same. When the calling terminal completes the test on the called terminal or selects another called terminal after using the scenario, the pairing module will automatically release the pairing resources of the calling terminal and the called terminal paired with the called terminal, and the called terminal will restart the Publish in the terminal scene publishing module for others to choose from.
对应上述终端语音质量的测试方法,本发明的实施例中还提供了一种应用于主叫终端的端语音质量的测试方法,测试方法包括:与云平台建立网络连接;接收云平台发送的被叫终端的发布信息,被叫终端处于与云平台建立连接的状态;向被叫终端发出标准测试语音。与云平台建立连接后,接收云平台发送的被叫终端的发布信息,并通过该发布信息向被叫终端发送测试语音。该方法大大增加了被叫终端场景类型的多样性,为语音质量测试提供了多种选择,且提高了测试效率。Corresponding to the above-mentioned testing method for terminal voice quality, an embodiment of the present invention also provides a testing method for terminal voice quality applied to a calling terminal, the testing method includes: establishing a network connection with a cloud platform; The information released by the called terminal, the called terminal is in the state of establishing a connection with the cloud platform; the standard test voice is sent to the called terminal. After establishing the connection with the cloud platform, receive the release information of the called terminal sent by the cloud platform, and send a test voice to the called terminal through the release information. The method greatly increases the diversity of called terminal scenarios, provides multiple choices for voice quality testing, and improves testing efficiency.
其中,发布信息可以为被叫终端的终端信息,也可以为向主叫终端发送的被叫终端的电话号码及场景类型等信息,供主叫终端进行选择、查看或通话。The published information may be terminal information of the called terminal, or information such as the telephone number and scene type of the called terminal sent to the calling terminal for the calling terminal to select, view or talk to.
接收所述云平台发送的被叫终端的发布信息的步骤中,接收所述云平台发送的被叫终端所处场景的场景类型,其中所述向所述被叫终端发出标准测试语音的步骤之前,所述测试方法还包括:显示被叫终端所处场景的场景类型;接收用户根据所述场景类型选择的测试指令,根据所述测试指示,与所选择场景类型相对应的所述被叫终端之间进行通讯连接。主叫终端的用户根据显示的被叫终端的场景类型进行选择后,才与被叫终端进行通讯连接,这样方便了测试人员对不同测试场景的测试要求,同时该方法直观且简便。In the step of receiving the release information of the called terminal sent by the cloud platform, receiving the scene type of the scene where the called terminal is located and sent by the cloud platform, wherein before the step of sending a standard test voice to the called terminal , the test method further includes: displaying the scene type of the scene where the called terminal is located; receiving a test instruction selected by the user according to the scene type, and according to the test instruction, the called terminal corresponding to the selected scene type communication between them. The user of the calling terminal selects according to the displayed scene type of the called terminal, and then communicates with the called terminal, which facilitates the tester's testing requirements for different test scenarios, and the method is intuitive and simple.
对应上述应用于主叫终端的测试方法,本发明还提供了一种终端,终端包括:通信模块,用于与云平台建立网络连接;处理模块,用于接收云平台发送的被叫终端的发布信息,被叫终端处于与所述云平台建立连接的状态;测试语音发送模块,用于向所述被叫终端发出标准测试语音。Corresponding to the above test method applied to the calling terminal, the present invention also provides a terminal, the terminal includes: a communication module for establishing a network connection with a cloud platform; a processing module for receiving the release of the called terminal sent by the cloud platform information, the called terminal is in a state of establishing a connection with the cloud platform; a test voice sending module is used to send a standard test voice to the called terminal.
进一步来说,为了给用户提供云平台提供的被叫终端的场景类型信息,本实施例中的终端还包括:显示模块,用于显示被叫终端所处场景的场景类型;通讯模块,用于接收用户根据所述场景类型选择的测试指令,根据所述测试指示,与所选择场景类型相对应的所述被叫终端之间进行通讯连接。Further, in order to provide the user with the scene type information of the called terminal provided by the cloud platform, the terminal in this embodiment further includes: a display module for displaying the scene type of the scene where the called terminal is located; a communication module for A test instruction selected by the user according to the scene type is received, and according to the test instruction, a communication connection is performed between the called terminals corresponding to the selected scene type.
本终端的具体实施例为,通过终端UI访问系统操作界面,在系统界面中会列出多种不同的测试场景类型,该场景类型由云平台从被叫终端的终端信息收集和分类并向该主叫终端发布的。用户从交互界面中选择需要的测试场景类型,即可对符合该场景的被叫终端进行语音质量拨打测试。该主叫终端向被叫终端播放一段标准测试语音后,被叫终端将测试结果返回语音质量云平台。The specific embodiment of the terminal is that the system operation interface is accessed through the terminal UI, and a variety of different test scene types are listed in the system interface. The scene types are collected and classified by the cloud platform from the terminal information of the called terminal and sent to the Published by the calling terminal. The user can select the desired test scenario type from the interactive interface, and then the voice quality dial test can be performed on the called terminal that meets the scenario. After the calling terminal plays a standard test voice to the called terminal, the called terminal returns the test result to the voice quality cloud platform.
本发明的实施例中,模块可以用软件实现,以便由各种类型的处理器执行。举例来说,一个标识的可执行代码模块可以包括计算机指令的一个或多个物理或者逻辑块,举例来说,其可以被构建为对象、过程或函数。尽管如此,所标识模块的可执行代码无需物理地位于一起,而是可以包括存储在不同位里上的不同的指令,当这些指令逻辑上结合在一起时,其构成模块并且实现该模块的规定目的。In embodiments of the present invention, modules may be implemented in software so as to be executed by various types of processors. For example, an identified executable code module may comprise one or more physical or logical blocks of computer instructions, which may be structured as objects, procedures, or functions, for example. Nonetheless, the executable code of the identified module need not be physically located together, but may include different instructions stored in different bits that, when logically combined, constitute the module and implement the specification of the module Purpose.
实际上,可执行代码模块可以是单条指令或者是许多条指令,并且甚至可以分布在多个不同的代码段上,分布在不同程序当中,以及跨越多个存储器设备分布。同样地,操作数据可以在模块内被识别,并且可以依照任何适当的形式实现并且被组织在任何适当类型的数据结构内。所述操作数据可以作为单个数据集被收集,或者可以分布在不同位置上(包括在不同存储设备上),并且至少部分地可以仅作为电子信号存在于系统或网络上。In practice, an executable code module may be a single instruction or many instructions, and may even be distributed over multiple different code segments, among different programs, and across multiple memory devices. Likewise, operational data may be identified within modules, and may be implemented in any suitable form and organized within any suitable type of data structure. The operational data may be collected as a single data set, or may be distributed over different locations (including over different storage devices), and may exist at least in part only as electronic signals on a system or network.
在模块可以利用软件实现时,考虑到现有硬件工艺的水平,所以可以以软件实现的模块,在不考虑成本的情况下,本领域技术人员都可以搭建对应的硬件电路来实现对应的功能,所述硬件电路包括常规的超大规模集成(VLSI)电路或者门阵列以及诸如逻辑芯片、晶体管之类的现有半导体或者是其它分立的元件。模块还可以用可编程硬件设备,诸如现场可编程门阵列、可编程阵列逻辑、可编程逻辑设备等实现。When a module can be implemented by software, considering the level of existing hardware technology, a module that can be implemented by software, regardless of cost, can build corresponding hardware circuits to implement corresponding functions. The hardware circuits include conventional very large scale integration (VLSI) circuits or gate arrays as well as off-the-shelf semiconductors such as logic chips, transistors, or other discrete components. A module may also be implemented in programmable hardware devices, such as field programmable gate arrays, programmable array logic, programmable logic devices, and the like.
以上所述的是本发明的优选实施方式,应当指出对于本技术领域的普通人员来说,在不脱离本发明所述的原理前提下还可以作出若干改进和润饰,这些改进和润饰也在本发明的保护范围内。The above are the preferred embodiments of the present invention, and it should be pointed out that for those skilled in the art, several improvements and modifications can be made without departing from the principles of the present invention, and these improvements and modifications are also included in the present invention. within the scope of protection of the invention.
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