CN106161207A - A kind of Cellphone Repairs system and method based on mobile Internet - Google Patents
A kind of Cellphone Repairs system and method based on mobile Internet Download PDFInfo
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- CN106161207A CN106161207A CN201610545823.1A CN201610545823A CN106161207A CN 106161207 A CN106161207 A CN 106161207A CN 201610545823 A CN201610545823 A CN 201610545823A CN 106161207 A CN106161207 A CN 106161207A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/16—Payments settled via telecommunication systems
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
- G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
- G06Q20/325—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices using wireless networks
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Managing shopping lists, e.g. compiling or processing purchase lists
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/58—Message adaptation for wireless communication
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/06—Protocols specially adapted for file transfer, e.g. file transfer protocol [FTP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
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Abstract
The invention discloses a kind of Cellphone Repairs system and method based on mobile Internet.This Cellphone Repairs system includes that terminal unit, mobile phone and wireless network server, terminal unit, mobile phone carry out data interaction by wireless network server.Terminal unit is the equipment that can connect wireless network server, is used for gathering user profile and Cellphone Repairs information, and the information of collection is uploaded to wireless network server.Mobile phone includes mobile phone body and is installed on mobile phone A PP of mobile phone body.Mobile phone body can realize interactive information communication.The information that mobile phone A PP is uploaded for the terminal unit accessing wireless network server storage, and send instruction by wireless network server to terminal unit.Wireless network server, for storing the information that terminal unit gathers, provides information exchange platform for terminal unit with mobile phone.Cellphone Repairs demand is organically combined by the present invention with mobile Internet, it is achieved that on-line off-line information is mutual, and the after-sale service that improve user is experienced.
Description
Technical field
The invention belongs to mobile Internet control of product technical field, in particular to one based on mobile Internet
Cellphone Repairs system and method.
Background technology
Along with the increase of China's national income and coming of mobile communication epoch, it is required that mobile phone has increasingly become life
One of product.According to statistics, the mobile phone owning amount of Chinese residents has surmounted the U.S., becomes and has the state that mobile phone number is most in the world
Family.
And along with the continuous innovation of mobile software and hardware technology, mobile phone market competition, major embodiment goes out following spy
Point:
(1) handset demand reduces increasingly both at home and abroad, and mobile phone industry has come into the period of maturation；
(2) industry internal competition is fiercer, and the competition of mobile phone brand has been enter into the period of the Warring States；
(3) industry trust crisis outburst, profitability declines, and service ability is not enough, and stock managing and controlling is unreasonable, runs single amount
Greatly, capital chain such as does not catches up with at the problems, is all that mobile phone industry is had to facing challenges and risk；
(4) restructuring of operator, incumbent operator channel is greatly affected；
(5) one line city mobile phone markets tend to saturated.
By the These characteristics of mobile phone industry it can be seen that mobile phone hardware upgrading or software function differential competition means are equal
Cell phone manufacturer cannot be allowed to keep powerful competitiveness in the market, and after-sale service and related industry chain will become whole mobile phone
Strategic important place new in industrial chain.
The development of mobile phone market is with ripe, and the huge mobile phone volume of holding is that base has been established in the mobile phone after-sale service of expansion at a high speed
Plinth.Along with constantly upgrading, the more diversification of product function of mobile phone products configuration, result in the market rule of mobile phone after-sale service
Mould presents expansion situation at a high speed.The extension of cell-phone function and the variation of application constantly excite consumer for value-added service
Extensive demand.The continuous release of various new service theories, promotes service content recurring structure to change.Client is to service
Demand is from original production assurance and safeguards that service develops to software installation, upgrading and other increment directions.And terminal factory
The after-sale service that family provides cannot meet the demand of user, and the business opportunity therefore produced has attracted entering of a large amount of service supplier
Entering, emerging service becomes the new growth point of service field.The industrial structure of mobile phone after-sale service the most quietly changes.
Summary of the invention
The present invention is directed to the quietly change of the current phone after-sale service industrial structure, try to explore the new mould of mobile phone after-sale service
Formula, novelty provide a kind of Cellphone Repairs system and method based on mobile Internet.The mobile phone of user is tieed up by the present invention
Demand of repairing organically is combined with mobile Internet, it is achieved that on-line off-line information is mutual, improves the after-sale service body of user
Test.
To achieve these goals, the present invention takes following technical scheme:
A kind of Cellphone Repairs system based on mobile Internet, including terminal unit, mobile phone and wireless network server, institute
State terminal unit, mobile phone carries out data interaction by wireless network server.
Described terminal unit is the equipment that can connect wireless network server, is used for gathering user profile and Cellphone Repairs letter
Breath, and the information collected is uploaded to wireless network server.
Described mobile phone includes mobile phone body and mobile phone A PP being installed in mobile phone body；Described mobile phone body is can be real
The smart machine of existing interactive information communication；Described mobile phone A PP is for accessing the terminal unit of wireless network server storage
The information passed, and send instruction by wireless network server to terminal unit.
Described wireless network server is for storing the information that terminal unit gathers, and carries with mobile phone for multiple terminal units
For information exchange platform.
Further, Cellphone Repairs system based on mobile Internet, described terminal unit includes order pay-off module, record
As module, communication module, daily record print module, database connection module.
Described order pay-off module, picture recording module, communication module, database connection module support image/video information, use
Family information, Cellphone Repairs information gathering, and the information of collection is uploaded to wireless network server.
Described daily record print module is for recording the operation of user.
Further, Cellphone Repairs system based on mobile Internet, described terminal unit also includes order inquiries module
With suggestion feedback module, described order inquiries module is for inquiring about the History Order information of user, and described suggestion feedback module is used
In collecting the opinions or suggestions that user proposes.
Further, Cellphone Repairs system based on mobile Internet, described wireless network server includes wireless network
Ontology server and server software, described server software includes bottom WEB module, bottom EJB module, equipment subsystem industry
Business module, daily record service of subsystem module, user subsystem business module.
Described bottom WEB module is for receiving the message from front-end WEB module, and corresponding message is distributed to equipment
System business module.
Described bottom EJB module is used for support substrate frame structure.
Described equipment subsystem business module is used for processing equipment related news, and result by bottom WEB mould
Block feeds back to front end user.
Described daily record service of subsystem module is used for processing daily record related news, and preserves with the form of text.
Described user subsystem business module is used for processing user's related news.
Preferably, described user profile includes user's contact method information, maintenance subscription time information, maintenance reservation position
Information；Described Cellphone Repairs information includes mobile phone brand, trouble unit, mobile phone type, mobile phone color, maintenance program information.
Further, Cellphone Repairs system based on mobile Internet, described mobile phone A PP is installed on the mobile phone of maintenance master worker
On body, in the display interface of mobile phone A PP in be provided with and send operational order obtain relevant information to wireless network server
Button.
Further, the button set in described mobile phone A PP display interface includes Button Login, home button, map order
Button, my button, my stock's button, my achievement button, my Order button, button of logging off.
Described Button Login, button of logging off are respectively used to log in and exit mobile phone A PP.
Described home button is for showing the homepage of mobile phone A PP display interface.
Described map Order button is for identifying the particular location of backlog on map.
My button described is used for opening maintenance master worker's personal information interface, this interface has I stock's button,
My achievement button, my Order button.
My stock's button described is for checking volume residual and the model of Cellphone Accessories.
Described I achievement button for check maintenance master worker individual income deduction.
Described I Order button for check maintenance master worker individual maintenance order.
On the other hand, present invention also offers Cellphone Repairs method based on mobile Internet, its use claim 1 to
Cellphone Repairs system according to any one of 6, comprises the steps:
1) user passes through terminal unit to wireless network server upload user information and Cellphone Repairs information, wireless network
Server generates maintenance order；
2) background system of wireless network server receives maintenance order and sends instruction to customer service, and customer service confirms to client
Maintenance order is the most effective；
3) if maintenance order is effective, described Cellphone Repairs system pushes to the mobile phone of the maintenance master worker being provided with mobile phone A PP
Maintenance order；
4), after maintenance master worker receives maintenance order, get in touch with client, and the Cellphone Repairs of user are good；
5) user pays maintenance cost, and maintenance order terminates.
As one preferred embodiment, user logs in website or enters public's micro-signal, clicks on Cellphone Repairs menu, choosing
Selecting mobile phone brand, select trouble unit, mobile phone type, color, maintenance program, system can point out the price of maintenance, user automatically
Maintenance order can be submitted to after filling in contact method, subscription time, place.
As one preferred embodiment, to client, customer service confirms that maintenance order is the most effective, if maintenance order is not true,
Then maintenance order handling process terminates；If maintenance order is true, then a maintenance master worker is arranged to process this maintenance order, repair technician
After Fu receives this maintenance order, determine place and the time of maintenance of maintenance with user, visit and keep in repair and record down dimension to user
The process repaiied, settles accounts with user after having keeped in repair, and maintenance order terminates.
As one preferred embodiment, after maintenance master worker logs in mobile phone A PP, the order being not fully complete can be checked, the completeest
Become but open order and settled order.
The present invention at least has following beneficial effect or an advantage:
Cellphone Repairs system of the present invention, passes through any wireless network services based on mobile Internet, terminal unit and mobile phone
Device carries out data interaction.The mobile phone damaged condition of user is uploaded to wireless network server, backstage by terminal unit by user
After system receives this order, can remind customer service in the form of speech, whether customer service meeting this user of telephone contact confirms an order has
Effect, confirm an order authentic and valid after, system is automatically assigned or arranges one maintenance master worker to receive this order, keeps in repair master worker and connects
After receiving order, subscriber phone can be given, determine the when and where of reservation, and in this time to this place, to user hands
Machine keeps in repair, and after maintenance is good, the Quick Response Code on scanning input master worker's mobile phone pays, and pays successfully, and order terminates.
The present invention uses terminal unit to carry out data interaction with mobile phone A PP in mobile phone by wireless network server, real
Existing terminal unit and the interaction of mobile phone terminal, function-stable, dependable performance, good operability, practical.
Accompanying drawing explanation
Fig. 1 is that described in an embodiment, the principle of Cellphone Repairs system based on mobile Internet realizes schematic diagram.
Fig. 2 is the composition frame chart of the terminal unit of Cellphone Repairs system based on mobile Internet described in an embodiment.
Fig. 3 is the mobile phone A PP block diagram of Cellphone Repairs system based on mobile Internet described in an embodiment.
Fig. 4 is the composition frame of the wireless network server of Cellphone Repairs system based on mobile Internet described in an embodiment
Figure.
Fig. 5 is in Cellphone Repairs method based on mobile Internet described in an embodiment, and user places an order flow chart.
Fig. 6 is in Cellphone Repairs method based on mobile Internet described in an embodiment, order processing flow chart.
Fig. 7 is in Cellphone Repairs method based on mobile Internet described in an embodiment, and maintenance master worker checks order flow process
Figure.
Fig. 8 is that in Cellphone Repairs method based on mobile Internet described in an embodiment, user checks order flow chart.
Description of reference numerals: 1, wireless network server；2, mobile phone；3, terminal unit；4, server software；12, bottom
WEB module；13, bottom EJB module；14, equipment subsystem business module；15, daily record service of subsystem module；16, Yong Huzi
System business module；21, mobile phone A PP；22, Button Login；23, home button；24, map Order button；25, my button；
26, my stock's button；27, my achievement button；28, my Order button；29, log off button；301, order is transferred
Module；302, order inquiries module；303, picture recording module；304, communication module；305, daily record print module；306, data base is even
Connection module；307. suggestion feedback modules.
Detailed description of the invention
Below with reference to drawings and Examples, the present invention is elaborated further.
For sake of convenience, hereinafter alleged "left", "right", " on ", the "left", "right" of D score and accompanying drawing itself, " on ",
D score direction is consistent.It should be noted that in the case of not conflicting, the embodiment in the present invention and the feature in embodiment can
To be mutually combined.
As it is shown in figure 1, Cellphone Repairs system based on mobile Internet described in the present embodiment, mainly include terminal unit 3,
Mobile phone 2 and wireless network server 1, terminal unit 3, mobile phone 2 carry out data interaction by wireless network server 1, it is achieved hands
Machine 2 and the interaction of terminal unit 3.
Described terminal unit 3 includes that mobile phone (simply mobile phone body), computer or the panel computer etc. of user can be opened clear
The equipment of device of looking at online.Functionally, terminal unit 3 is the equipment that can connect wireless network server, is used for gathering use
Family information and Cellphone Repairs information, and the information collected is uploaded to wireless network server 1.
User profile described in the present embodiment and Cellphone Repairs information have the concept of broad sense.Such as, user profile refers to
With user-dependent information, user's contact method information, maintenance subscription time information, maintenance reservation positional information can be included
Deng.And Cellphone Repairs information refers to the information relevant to mobile phone and maintenance service, mobile phone brand, trouble unit, hands can be included
Machine type, mobile phone color, maintenance program information etc..
Fig. 2 gives the composition of terminal unit 3.As one preferred embodiment, terminal unit 3 is by order pay-off module
301, order inquiries module 302, picture recording module 303, communication module 304, daily record print module 305, database connection module
306, suggestion feedback module 307 forms.Cooperate between above-mentioned each module, to realize the allomeric function of terminal unit 3.Ordering
Single pay-off module 301, picture recording module 303, communication module 304, database connection module 306 support under, be respectively used to gather
Then these information are uploaded to by image/video information, individual subscriber contact method information, subscription time information, positional information
Wireless network server 1, processes for mobile phone 2 and manages.
The suggestion feedback module 307 of terminal unit 3, offers one's comment for user or advises；Order inquiries mould
Block 302, for inquiring about the History Order information of user；Daily record print module 305, for recording all operations situation of user,
Including abnormal conditions record, in order to developer and/or management personnel check record.
If wireless network server 1 storage has the History Order data of terminal unit 3, user passes through PC or hands
Machine (simply mobile phone body) logs in wireless network server 1 and opens order inquiries module 302 and can view these data, history
Order data can show historical data in the form of a list in browser display interface, and user can be to these simultaneously
The service scenario of order is evaluated, and can be offered one's comment to customer service by suggestion feedback module 307 or advise.
Mobile phone 2 described in the present embodiment includes mobile phone body and mobile phone A PP21 being installed in mobile phone body.Mobile phone body
The mobile phone being on common meaning, for realizing the smart machine of interactive information communication.And described mobile phone A PP21 is used for accessing
The information that the terminal unit 3 of wireless network server 1 storage is uploaded, and sent to terminal unit 3 by wireless network server 1
Instruction.It is pointed out that mobile phone A PP21 is only mountable on the mobile phone of repair technician Fu as a kind of embodiment, for maintenance
Master worker provides a user with used by Cellphone Repairs.Currently, mobile phone A PP of user, maintenance system described in the present embodiment does not the most carry
Supply.
Fig. 3 gives the composition frame chart of mobile phone A PP21.Described mobile phone A PP21 is installed in the mobile phone body of maintenance master worker,
It is provided with in the display interface of mobile phone A PP21 and sends operational order to wireless network server 1, and it is many to obtain relevant information
Individual button.These buttons include that Button Login 22, home button 23, map Order button 24, my button 25, my stock press
Button 26, my achievement button 27, my Order button 28, button 29 of logging off.
Easy to understand, Button Login 22, button 29 of logging off are respectively used to log in and exit mobile phone A PP21.Homepage is pressed
Button 23 is for showing the homepage of mobile phone A PP21 display interface.Map Order button 24 is ordered for identifying to be not fully complete on map
Single particular location.My button 25 is used for opening maintenance master worker's personal information interface, this interface has my stock by
Button 26, my achievement button 27, my Order button 28.Wherein, my stock's button 26 is for checking the residue of Cellphone Accessories
Quantity and model；My achievement button 27 is for checking the income deduction of maintenance master worker individual；My Order button 28 is used for looking into
See the maintenance order of maintenance master worker individual.
On the display interface of mobile phone A PP21, when the order having customer service to assign is sent to, " you have newly to have speech message
Maintenance order, process the most in time！" remind maintenance master worker.Show on the interface that maintenance master worker opens after clicking on home button 23
It is shown with sequence information.After maintenance master worker accepts this order, got in touch with client by mobile phone, determine the time of reservation maintenance
And place, the place specified in the time appointed to client helps user that Cellphone Repairs are good, after having keeped in repair, and repair technician
Fu clicks on " maintenance completes " button on interface, ejects and pays Quick Response Code, and scanning input completes to pay, after paying successfully, and order
Terminate.
On the display interface of mobile phone A PP21, after maintenance master worker clicks on map Order button 24, map can identify
Going out the particular location of backlog, maintenance master worker process of can according to circumstances visiting completes.Maintenance master worker clicks on my button
25, open personal information interface, my stock 26 can be clicked on this interface maintenance master worker and check the volume residual of oneself accessory
With model situation；The achievement button 27 clicking on me can check the income deduction situation on this month and the same day；The order clicking on me is pressed
The maintenance order situation of oneself checked by button 28；Click on button 29 of logging off and can exit the APP of master worker's end, at this moment belong to off-line
State does not receives new order.
Wireless network server 1 in Fig. 1, for storing the various information that terminal unit 3 gathers, and sets for multiple terminals
Standby 3 provide information exchange platform with mobile phone 2.Wireless network server 1 includes wireless network server body and server software
11.Fig. 4 gives the composition of the server software 11 of wireless network server, including bottom WEB module 12, bottom EJB module
13, equipment subsystem business module 14, daily record service of subsystem module 15, user subsystem business module 16.
Bottom WEB module 12 is responsible for receiving the message from front-end WEB, and corresponding message is distributed to equipment subsystem industry
Business module 14.Bottom EJB module 13 is for support substrate frame structure, i.e. as the support of bottom frame structure.Equipment subsystem
System business module 14 is responsible for the message that processing equipment is relevant, and result is fed back to front end use by bottom WEB module 12
Family.Daily record service of subsystem module 15 is responsible for processing the message that daily record is relevant, and preserves with the form of text.User's subsystem
System business module 16 is responsible for processing user-dependent message, such as user's registration, user's login etc..
The present embodiment gives Cellphone Repairs method based on mobile Internet, uses above-mentioned Cellphone Repairs system,
Can be achieved by following step.
1) user passes through terminal unit to wireless network server upload user information and Cellphone Repairs information, wireless network
Server generates maintenance order；
2) background system of wireless network server receives maintenance order and sends instruction to customer service, and customer service confirms to client
Maintenance order is the most effective；
3) if maintenance order is effective, described Cellphone Repairs system pushes to the mobile phone of the maintenance master worker being provided with mobile phone A PP
Maintenance order；
4), after maintenance master worker receives maintenance order, get in touch with client, and the Cellphone Repairs of user are good；
5) user pays maintenance cost, and maintenance order terminates.
As it has been described above, terminal unit 3 carries out data friendship with mobile phone A PP21 in mobile phone 2 by wireless network server 1
Mutually, it is achieved terminal unit 3 and the interaction at mobile phone 2 two ends.User passes through terminal unit 3 by the mobile phone damaged condition (mobile phone of user
Repair message) upload to wireless network server 1, after background system receives this order, customer service can be reminded in the form of speech,
Customer service can this user of telephone contact confirm an order the most effective.Confirm an order authentic and valid after, system automatically assign or to
Client arranges a maintenance master worker to receive this order, after maintenance master worker receives order, and meeting telephone contact user, determine reservation
When and where, and in this time to this place, to user, Cellphone Repairs are good, after maintenance is good, scanning input master worker's hands
Quick Response Code on machine pays, and pays successfully, and order terminates.
As a specific embodiment, Fig. 5 gives single process under a kind of user.User log in Cellphone Repairs official website or
Person enters wechat public number, clicks on Cellphone Repairs menu, selects mobile phone brand, selects trouble unit, mobile phone type, color, dimension
Repairing scheme, system can point out the price of maintenance automatically, and user fills in contact method, subscription time, place can submit order to.
Fig. 6 gives a kind of order processing flow process.After user places an order, customer service can be to subscriber phone, and confirm an order has
Effect property, order is not true, then process terminates；Order is authentic and valid, and customer service arrangement one maintenance master worker processes this order, repair technician
After Fu receives this order, determine place and the time of maintenance of maintenance with user, visit and keep in repair and record down maintenance to user
Process, after having keeped in repair with user settle accounts, order i.e. terminates.
Maintenance master worker can check order flow process by mobile phone A PP of its mobile phone, sees Fig. 7.After maintenance master worker logs in APP,
The order of three kinds of states can be checked: the order being not fully complete, completed but open order, settled order.It is not fully complete
Order mobile phone A PP homepage i.e. it can be seen that.Complete but open order and settled order entrance " my interface ",
Clicking on " my order " hurdle, click " completing " hurdle can be checked and complete but open order list, click on corresponding ordering
List can check the details of this order.Check that to settle accounts order similar.
Meanwhile, as shown in Figure 8, user can also check order flow process.After user is if the log on official website or wechat public number,
Click checks that order menu bar can be checked；Otherwise need input handset number, obtain short message verification code and tablet pattern is tested
Card code just can check order situation after logging in.
Present embodiment discloses the mobile Internet implementation method of a kind of Cellphone Repairs, terminal unit and mobile phone by wireless
The webserver carries out data interaction, it is provided that on-line off-line one service, has function-stable, dependable performance, good operability, reality
The feature such as strong by property, Consumer's Experience is good.
In the description of this specification, reference term " embodiment ", " example ", " concrete example " or " some examples " etc.
Description means to combine this embodiment or example describes concrete grammar, device or feature be contained at least the one of the present embodiment
In individual embodiment or example.In this manual, the schematic representation of above-mentioned term is necessarily directed to identical enforcement
Example or example, and, the specific features of description, method, device or feature can be with one or more embodiments in office or examples
In combine in an appropriate manner.Additionally, in the case of the most conflicting, those skilled in the art can be by this specification
The feature of the different embodiments described or example and different embodiment or example is combined and combines.
Above in conjunction with embodiment, the present invention done further narration, but the present invention has been not limited to above-mentioned embodiment,
In the ken that one skilled in the relevant art is possessed, it is also possible to make on the premise of without departing from present inventive concept
Various changes.
Claims (10)
1. a Cellphone Repairs system based on mobile Internet, it is characterised in that include terminal unit, mobile phone and wireless network
Server, described terminal unit, mobile phone carry out data interaction by wireless network server；
Described terminal unit is the equipment that can connect wireless network server, is used for gathering user profile and Cellphone Repairs information,
And the information collected is uploaded to wireless network server；
Described mobile phone includes mobile phone body and mobile phone A PP being installed in mobile phone body；Described mobile phone body is for realizing handing over
The smart machine of formula information communication mutually；Described mobile phone A PP is uploaded for the terminal unit accessing wireless network server storage
Information, and send instruction by wireless network server to terminal unit；
Described wireless network server is for storing the information that terminal unit gathers, and provides letter for multiple terminal units with mobile phone
Breath interaction platform.
Cellphone Repairs system based on mobile Internet the most according to claim 1, it is characterised in that described terminal unit bag
Include order pay-off module, picture recording module, communication module, daily record print module, database connection module；
Described order pay-off module, picture recording module, communication module, database connection module support image/video information, Yong Huxin
Breath, Cellphone Repairs information gathering, and the information of collection is uploaded to wireless network server；
Described daily record print module is for recording the operation of user；
Described terminal unit also includes that order inquiries module and suggestion feedback module, described order inquiries module are used for inquiring about user
History Order information, described suggestion feedback module for collect user propose opinions or suggestions.
Cellphone Repairs system based on mobile Internet the most according to claim 1, it is characterised in that described wireless network takes
Business device includes that wireless network server body and server software, described server software include bottom WEB module, bottom EJB
Module, equipment subsystem business module, daily record service of subsystem module, user subsystem business module；
Described bottom WEB module is for receiving the message from front-end WEB module, and corresponding message is distributed to equipment subsystem
Business module；
Described bottom EJB module is used for support substrate frame structure；
Described equipment subsystem business module is used for processing equipment related news, and result is anti-by bottom WEB module
Feed front end user；
Described daily record service of subsystem module is used for processing daily record related news, and preserves with the form of text；
Described user subsystem business module is used for processing user's related news.
Cellphone Repairs system based on mobile Internet the most according to claim 1, it is characterised in that described user profile bag
Include user's contact method information, maintenance subscription time information, maintenance reservation positional information；Described Cellphone Repairs information includes mobile phone
Brand, trouble unit, mobile phone type, mobile phone color, maintenance program information.
Cellphone Repairs system based on mobile Internet the most according to claim 1, it is characterised in that described mobile phone A PP is pacified
Be loaded on maintenance master worker mobile phone body on, in the display interface of mobile phone A PP in be provided with to wireless network server send operation
Instruct and obtain the button of relevant information.
Cellphone Repairs system based on mobile Internet the most according to claim 5, it is characterised in that described mobile phone A PP shows
The button set in showing interface include Button Login, home button, map Order button, I button, I stock's button, I
Achievement button, my Order button, button of logging off；
Described Button Login, button of logging off are respectively used to log in and exit mobile phone A PP；
Described home button is for showing the homepage of mobile phone A PP display interface；
Described map Order button is for identifying the particular location of backlog on map；
My button described is used for opening maintenance master worker's personal information interface, this interface has I stock's button, I
Achievement button, my Order button；
My stock's button described is for checking volume residual and the model of Cellphone Accessories；
Described I achievement button for check maintenance master worker individual income deduction；
Described I Order button for check maintenance master worker individual maintenance order.
7. a Cellphone Repairs method based on mobile Internet, it is characterised in that use institute any one of claim 1 to 6
The Cellphone Repairs system stated, comprises the steps:
1) user passes through terminal unit to wireless network server upload user information and Cellphone Repairs information, any wireless network services
Device generates maintenance order；
2) background system of wireless network server receives maintenance order and sends instruction to customer service, and customer service confirms maintenance to client
Order is the most effective；
3) if maintenance order is effective, described Cellphone Repairs system pushes maintenance to the mobile phone of the maintenance master worker being provided with mobile phone A PP
Order；
4), after maintenance master worker receives maintenance order, get in touch with client, and the Cellphone Repairs of user are good；
5) user pays maintenance cost, and maintenance order terminates.
Cellphone Repairs method based on mobile Internet the most according to claim 7, it is characterised in that user logs in website
Or enter public's micro-signal, click on Cellphone Repairs menu, select mobile phone brand, select trouble unit, mobile phone type, color, dimension
Repairing scheme, system can point out the price of maintenance automatically, and user can submit maintenance to after filling in contact method, subscription time, place
Order.
Cellphone Repairs method based on mobile Internet the most according to claim 7, it is characterised in that customer service is true to client
Recognizing maintenance order the most effective, if maintenance order is not true, then maintenance order handling process terminates；If maintenance order is true, then
A maintenance master worker is arranged to process this maintenance order, after maintenance master worker receives this maintenance order, with the ground that user determines maintenance
Point and the time of maintenance, visit and keep in repair and record down the process of maintenance to user, settle accounts with user after having keeped in repair, maintenance order
Terminate.
Cellphone Repairs method based on mobile Internet the most according to claim 7, it is characterised in that maintenance master worker step on
After Lu ShoujiA PP, the order being not fully complete can be checked, complete but open order and settled order.
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| CN201610545823.1A CN106161207A (en) | 2016-07-12 | 2016-07-12 | A kind of Cellphone Repairs system and method based on mobile Internet |
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| CN201610545823.1A CN106161207A (en) | 2016-07-12 | 2016-07-12 | A kind of Cellphone Repairs system and method based on mobile Internet |
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