CN105005526A - Information reminding method and mobile terminal - Google Patents

Abstract

The embodiment of the invention discloses an information reminding method and a mobile terminal, wherein the method comprises the following steps: when the mobile terminal does not respond, diagnosing the mobile terminal according to a preset diagnosis rule to obtain a non-response diagnosis result; generating operation prompt information corresponding to the diagnosis result and used for solving the no response; and outputting the operation prompt information to remind a user to operate the mobile terminal according to the operation prompt information. By implementing the embodiment of the invention, the terminal can be diagnosed and the operation prompt information can be output when no response of the terminal is detected, so as to guide a user to solve the no-response problem, thereby improving the operation efficiency of the terminal.

Description

A kind of information reminding method and mobile terminal

technical field

The invention relates to the field of electronic technology, in particular to an information reminding method and a mobile terminal.

Background technique

With the continuous development of mobile terminal technology, more and more applications can be run on mobile terminals such as mobile phones, and the applications of various functions bring great convenience to users. However, in many cases, some applications will cause Application Not Responding (ANR) problems when running on mobile phones. For example, because the developers of different applications are often different, the codes of some applications are written irregularly, which leads to ANR problems. At this time, since the user cannot know the cause of the ANR situation, and also cannot know what measures to take to solve the ANR problem, the operating efficiency of the mobile phone is low.

Contents of the invention

Embodiments of the present invention provide an information reminder method and a mobile terminal, capable of outputting operation prompt information when no response of the terminal is detected, so as to guide the user to solve the problem of no response, and improve the operating efficiency of the terminal.

The embodiment of the present invention discloses an information reminder method, including:

When the mobile terminal does not respond, diagnosing the mobile terminal according to a preset diagnosis rule, and obtaining a diagnosis result of the non-response;

generating operation prompt information corresponding to the diagnosis result for solving the non-response;

Outputting the operation prompt information to remind the user to operate the mobile terminal according to the operation prompt information.

Optionally, the diagnosing the mobile terminal according to a preset diagnosis rule to obtain the non-responsive diagnosis result includes:

Acquiring the current CPU usage value of the mobile terminal when there is no response from a first configuration file including CPU usage information of the central processing unit of the mobile terminal;

judging whether the current CPU usage value exceeds a preset first threshold;

If the first threshold is exceeded, generating a diagnosis result that the CPU of the mobile terminal is currently overloaded;

The generating the operation prompt information for solving the non-response corresponding to the diagnosis result includes:

According to the current overload diagnosis result of the CPU of the mobile terminal, generate operation prompt information for prompting the user to clean up the memory space of the mobile terminal.

Optionally, the diagnosing the mobile terminal according to a preset diagnosis rule to obtain the non-responsive diagnosis result includes:

Detecting whether the same keyword as the preset abnormal keyword exists in the second configuration file including the running stack information of the mobile terminal;

According to the same keyword, generate a diagnosis result for describing the abnormality corresponding to the same keyword;

The generating the operation prompt information for solving the non-response corresponding to the diagnosis result includes:

Generate operation prompt information for solving the exception corresponding to the same keyword.

Optionally, the operation prompt information includes the diagnosis result.

Optionally, before the mobile terminal is diagnosed according to a preset diagnosis rule and the non-responsive diagnosis result is obtained, the method further includes:

Outputting a diagnostic prompt message, where the diagnostic prompt message is used to prompt the user whether to diagnose the mobile terminal;

If a confirmation diagnosis instruction input by the user for the diagnosis prompt message is received, the step of diagnosing the mobile terminal according to a preset diagnosis rule and obtaining the non-responsive diagnosis result is executed.

Correspondingly, the embodiment of the present invention also discloses a mobile terminal, including:

A diagnostic module, configured to diagnose the mobile terminal according to a preset diagnostic rule when the mobile terminal is unresponsive, and obtain a diagnostic result of the unresponsive;

An information generation module, configured to generate operation prompt information corresponding to the diagnosis result for solving the non-response;

The first output module is configured to output the operation prompt information generated by the information generation module, so as to remind the user to operate the mobile terminal according to the operation prompt information.

Optionally, the diagnostic module includes:

An acquisition unit, configured to acquire the current CPU usage value of the mobile terminal when the mobile terminal is unresponsive from a first configuration file including CPU usage information of the mobile terminal;

a judging unit, configured to judge whether the current CPU occupancy value acquired by the acquiring unit exceeds a preset first threshold;

A first generating unit, configured to generate a diagnostic result of the current CPU overload of the mobile terminal when the judging result of the judging unit is that the current CPU occupancy value exceeds the first threshold;

The information generating module is specifically used for:

According to the current overload diagnosis result of the CPU of the mobile terminal, generate operation prompt information for prompting the user to clean up the memory space of the mobile terminal.

Optionally, the diagnostic module includes:

A detecting unit, configured to detect whether the same keyword as the preset abnormal keyword exists in the second configuration file including the running stack information of the mobile terminal when the mobile terminal is unresponsive;

A second generating unit, configured to generate a diagnostic result for describing an abnormality corresponding to the same keyword according to the same keyword;

The information generating module is specifically used for:

Generate operation prompt information for solving the exception corresponding to the same keyword.

Optionally, the operation prompt information includes the diagnosis result.

Optionally, the mobile terminal also includes:

The second output module is configured to output a diagnosis prompt message, and the diagnosis prompt message is used to prompt the user whether to diagnose the mobile terminal;

The notification module is configured to notify the diagnosis module to diagnose the mobile terminal according to a preset diagnosis rule and obtain the non-response diagnosis result when receiving a confirmation diagnosis instruction input by the user for the diagnosis prompt message.

Implementing the embodiment of the present invention has the following beneficial effects:

The embodiment of the present invention can diagnose the non-response of the terminal when there is no response in the terminal, so as to obtain the diagnosis result of the non-response, and output the operation prompt information obtained according to the diagnosis result, so as to guide the user to solve the non-response problem, so that the user It is possible to know what measures to take to solve the non-response problem, thereby improving the operating efficiency of the terminal.

Description of drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following will briefly introduce the drawings that need to be used in the embodiments. Obviously, the drawings in the following description are some embodiments of the present invention. Those of ordinary skill in the art can also obtain other drawings based on these drawings without any creative effort.

FIG. 1 is a schematic flowchart of an information reminder method provided by an embodiment of the present invention;

FIG. 2 is a schematic flowchart of another information reminder method provided by an embodiment of the present invention;

FIG. 3 is a schematic flowchart of another information reminder method provided by an embodiment of the present invention;

FIG. 4 is a schematic structural diagram of a mobile terminal provided by an embodiment of the present invention;

FIG. 5 is a schematic structural diagram of another mobile terminal provided by an embodiment of the present invention;

Fig. 6 is a schematic structural diagram of another mobile terminal provided by an embodiment of the present invention.

detailed description

The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

The embodiment of the present invention discloses an information reminder method and a mobile terminal, which can diagnose the terminal and output operation prompt information when no response is detected on the terminal, so as to guide the user to solve the non-response problem, thereby improving the operating efficiency of the terminal. Each will be described in detail below.

Please refer to FIG. 1. FIG. 1 is a schematic flowchart of an information reminder method provided by an embodiment of the present invention. Specifically, the method in this embodiment of the present invention may include the following steps:

S101: When the mobile terminal does not respond, diagnose the mobile terminal according to a preset diagnosis rule, and obtain a diagnosis result of the non-response.

It should be noted that the method in the embodiment of the present invention can be specifically applied to mobile terminals, which include but are not limited to smart phones (such as Android phones, iOS phones, etc.), tablet computers, mobile Internet devices (Mobile Internet Devices, etc.) , MID), Personal Digital Assistant (Personal Digital Assistant, PDA), etc.

In a specific embodiment, when the terminal is unresponsive, the current terminal can be diagnosed according to the preset diagnostic rules, such as diagnosing the usage of the current terminal CPU when there is no response, and/or when the terminal is unresponsive. stack (trace), so as to obtain the unresponsive diagnostic result. Wherein, the diagnosis result may include CPU overload (that is, CPU is busy), deadlock phenomenon, the main thread of the application itself operates the database, the main thread of the application itself operates the network, the application is not compatible with the current terminal, and so on.

S102: Generate operation prompt information corresponding to the diagnosis result for solving the non-response.

In a specific embodiment, after the diagnosis result of the current non-response is obtained, operation prompt information corresponding to the diagnosis result can be generated to guide the user to solve the non-response problem. For example, after the diagnostic result that the current terminal CPU is busy is obtained, an operation prompt message reminding the user to clean up the terminal memory space can be generated, so as to solve the unresponsive problem caused by the busy CPU.

S103: Output the operation prompt information to remind the user to operate the mobile terminal according to the operation prompt information.

Specifically, when the terminal outputs the operation prompt information, it can specifically output the operation prompt information through a dialog box to notify the user of the current unresponsive solution, and the user can operate the terminal according to the output operation prompt, thereby Fix the unresponsiveness. Since at present, when no response occurs in the terminal system, an unresponsive dialog box will also pop up to inform the user. Therefore, the operation prompt information can be directly added to the dialog box to remind the user to deal with the unresponsive problem.

Further, before the mobile terminal is diagnosed according to the preset diagnosis rules and the diagnosis result of no response is obtained, the terminal can also output a diagnosis prompt message, and the diagnosis prompt message is used to prompt the user whether to Diagnose the mobile terminal; if a confirmation diagnosis instruction input by the user for the diagnosis prompt message is received, execute the diagnosis of the mobile terminal according to the preset diagnosis rules, and obtain the non-responsive diagnosis result steps.

Implementing the embodiment of the present invention can diagnose the non-response of the terminal when there is no response in the terminal, so as to obtain the diagnosis result of the non-response, and output the operation prompt information obtained according to the diagnosis result to guide the user to solve the non-response problem, so that The user can know what measures to take to solve the non-response problem, thereby improving the operating efficiency of the terminal.

Further, please refer to FIG. 2. FIG. 2 is a schematic flowchart of another information reminder method provided by an embodiment of the present invention. Specifically, the method in this embodiment of the present invention may include the following steps:

S201: When the mobile terminal does not respond, acquire a current CPU usage value of the mobile terminal at the time of no response from a first configuration file including CPU usage information of a central processing unit of the mobile terminal.

In an optional embodiment, the terminal may obtain the operation prompt information corresponding to the no response according to the diagnosis of the current CPU usage of the terminal when there is no response. Specifically, the terminal stores a first configuration file that records the current usage information of the terminal's CPU, and when the terminal does not respond, the current CPU usage value can be found from the first configuration file. Wherein, the current CPU occupancy value may be at a specific position in the first configuration file. When the terminal searches for the current CPU occupancy value, it can use the value read from the specific position of the configuration file terminal as the current CPU occupancy value. value.

Further, before obtaining the current CPU usage value, the terminal can also output a diagnosis prompt message to remind the user whether to diagnose the terminal, and after receiving a confirmation diagnosis instruction input by the user for the diagnosis prompt message, such as When receiving the confirmation diagnosis instruction triggered by the user clicking the confirmation button corresponding to the diagnosis prompt message, it can trigger the execution of obtaining the mobile terminal when there is no response from the first configuration file including the CPU usage information of the mobile terminal. Current CPU usage value; otherwise, do nothing.

S202: Determine whether the current CPU usage value exceeds a preset first threshold.

S203: Generate a diagnosis result that the CPU of the mobile terminal is currently overloaded.

Specifically, a CPU occupancy threshold, ie, the first threshold, may be preset, for example, set to 96%. If the current CPU occupancy value exceeds the 96%, a diagnostic result indicating that the CPU is currently overloaded, that is, the system is busy, may be generated.

S204: Generate operation prompt information for prompting the user to clean up the memory space of the mobile terminal according to the current overload diagnosis result of the CPU of the mobile terminal.

S205: Output the operation prompt information to remind the user to operate the mobile terminal according to the operation prompt information.

After the diagnostic result of the current system busy is obtained, an operation prompt message for solving the system busy problem can be generated, for example, an operation prompt message prompting the user to clean up the memory space is generated, and the operation prompt message is output, so as to solve the problem Unresponsiveness caused by busy CPU. Optionally, the diagnosis result may also be included in the operation prompt information, that is, the cause of the non-response and the solution can be output at the same time.

In the embodiment of the present invention, when the terminal does not respond, the terminal can be diagnosed as unresponsive, and the current CPU occupancy value can be obtained, and when the current CPU occupancy value exceeds the preset threshold, it can be determined that the CPU is currently overloaded, and the current CPU occupancy value can be obtained. The diagnostic result of overloading, so as to output the operation prompt information prompting the user to clean up the terminal memory space, so as to guide the user to solve the CPU overloading problem, so as to improve the operating efficiency of the terminal.

Further, please refer to FIG. 3 together. FIG. 3 is a schematic flowchart of another information reminder method provided by an embodiment of the present invention. Specifically, the method in this embodiment of the present invention may include the following steps:

S301: When the mobile terminal does not respond, detect whether a keyword identical to a preset abnormal keyword exists in the second configuration file including the running stack information of the mobile terminal.

In an optional embodiment, the terminal may also obtain the operation prompt information corresponding to the no response according to the diagnosis of the current running stack of the terminal when there is no response. Specifically, the terminal also stores a second configuration file that records the running stack information of the terminal. When the terminal does not respond, it can be triggered to detect whether there is a keyword identical to the preset abnormal keyword in the second configuration file. Wherein, the abnormal keyword can be obtained through system settings, or can be obtained through custom settings by relevant R&D personnel, which is not limited in this embodiment of the present invention.

Specifically, the abnormal keyword may include multiple, and the detecting includes whether there is a keyword identical to the preset abnormal keyword in the second configuration file of the running stack information of the mobile terminal, which may specifically be: detecting includes Whether there is a keyword identical to any one of the plurality of abnormal keywords in the second configuration file of the running stack information of the mobile terminal; if there is a keyword identical to any one of the plurality of abnormal keywords, Then it is determined that there is a keyword identical to the preset abnormal keyword in the second configuration file.

S302: According to the same keyword, generate a diagnosis result for describing an abnormality corresponding to the same keyword.

S303: Generate operation prompt information for resolving the exception corresponding to the same keyword.

Specifically, multiple exception keywords can be preset, such as "-waiting on", "ContentResolver.query", "MessageQueue.nativePollOnce", "OSNetworkSystem.receiveStream", "VMRuntime.trackExternalAllocation", etc. If the second configuration file, such as the tracesFile file, includes the abnormal keyword "-waiting on", it indicates that a deadlock phenomenon has occurred, and the application itself has a problem, and a diagnostic result describing the deadlock phenomenon of the application can be generated. And can generate an operation prompt message to prompt the user to update the application; if the tracesFile file includes the abnormal keyword "ContentResolver. One is used to describe the diagnostic result of the application's own main thread operating the database, and can generate a message to prompt the user to update the application or clean up the terminal memory space (clearing the memory space can also reduce the occurrence of the application's own main thread operating the database) Operation prompt information; if the tracesFile file includes the abnormal keyword "MessageQueue.nativePollOnce", it indicates that the terminal CPU is currently overloaded and the terminal system is busy, and a diagnostic result describing the busyness of the system can be generated, and a It is used to prompt the user to clean up the operation prompt information of the terminal memory space; if the tracesFile file includes the abnormal keyword "OSNetworkSystem.receiveStream", it indicates that the main thread of the application itself operates the network due to irregular codes of the application itself. Describe the diagnosis result of the application's own main thread operating the network, and generate an operation prompt message to prompt the user to update the application or wait until the network is better; if the tracesFile file includes the abnormal key "VMRuntime.trackExternalAllocation" word, it indicates that the application is not compatible with the terminal, and a diagnosis result of the incompatibility of the application and the terminal can be generated, and an operation prompt message for prompting the user to solve the incompatibility problem can be generated, such as uninstalling the application or other methods to solve the incompatibility way of the problem. Optionally, the diagnosis result may also be included in the operation prompt information, that is, the cause of the non-response and the solution can be output at the same time.

S304: Output the operation prompt information to remind the user to operate the mobile terminal according to the operation prompt information.

In the embodiment of the present invention, when the terminal does not respond, a non-response diagnosis can be performed on the running stack information of the terminal, that is, to detect whether there is a preset abnormal keyword in the configuration file that includes the running stack information, and if it exists, The operation prompt information for solving the exception corresponding to the exception keyword is generated to guide the user to solve the non-response problem caused by the exception, thereby improving the operating efficiency of the terminal.

Further optionally, the terminal can also obtain the operation prompt information corresponding to the no response according to the diagnosis of the current terminal CPU usage and running stack status when there is no response. Specifically, when the mobile terminal does not respond, the current CPU occupancy value of the mobile terminal at the time of no response can be obtained from a first configuration file including the CPU usage information of the mobile terminal; and the current CPU occupancy value is judged Whether it exceeds the preset first threshold; if it exceeds the first threshold, generate a diagnosis result that the CPU of the mobile terminal is currently overloaded, and generate a message for prompting the user according to the diagnosis result that the CPU of the mobile terminal is currently overloaded. Operation prompt information for clearing the memory space of the mobile terminal. Further, if the current CPU occupancy value does not exceed the first threshold, it is detected whether there is a keyword identical to the preset abnormal keyword in the second configuration file including the running stack information of the mobile terminal; The same keyword is used to generate a diagnostic result for describing the abnormality corresponding to the same keyword, and operation prompt information for solving the abnormality corresponding to the same keyword is generated.

For example, if a terminal such as a mobile phone does not respond, it is generally a certain application or a certain process that does not respond. For the Android system, the mobile phone does not respond, including: Broadcast Timeout if the broadcast does not respond, Service Timeout if the service does not respond, and Key DispatchTimeout if the button or touch does not respond. No matter which kind of non-response occurs, the code will run to the method of such a class. This class is ActivityManagerService.java, and the method is appNotResponding. From it, the following data can be diagnosed:

Wherein, the cpuInfo is the first configuration file, and the cpuInfo includes the CPU usage information of the mobile phone when no response occurs; the tracesFile is the second configuration file, and the tracesFile includes the running stack information of the mobile phone when no response occurs.

Specifically, the current CPU usage value of the terminal when there is no response may be obtained from cpuInfo, that is, the first configuration file. The cpuInfo includes data in the following formats:

55% TOTAL: 44% user + 10% kernel + 0.8% iowait

Specifically, it may be set to read the percentage data in front of TOTAL, that is, the data of the target position (as shown here as 55%), and use this percentage as the current CPU usage value. If the read value exceeds 96%, it indicates that the current system is relatively busy, that is, the CPU is overloaded, and a diagnosis result of CPU overload can be generated, and an operation prompt message for prompting the user to clean up the memory space can be generated according to the diagnosis result, so as to Remind the user to clean up memory.

If the percentage is less than or equal to 96%, it is also possible to detect whether there is an abnormal keyword in the tracesFile, that is, the second configuration file. The exception keyword can be pre-set, such as "-waiting on", "ContentResolver.query", "MessageQueue.nativePollOnce", "OSNetworkSystem.receiveStream", "VMRuntime.trackExternalAllocation", etc. And when it is detected that the tracesFile has the above-mentioned abnormal keyword, a diagnostic result for describing the abnormality corresponding to the abnormal keyword is generated, and an operation prompt message for solving the abnormality corresponding to the abnormal keyword is generated according to the diagnostic result, specifically Please refer to the relevant description of the corresponding embodiment in FIG. 3 , and details are not repeated here.

Through the embodiment of the present invention, when the terminal does not respond, it can be diagnosed according to the terminal CPU usage information to obtain the current CPU occupancy value, and when the current CPU occupancy value exceeds the preset threshold, it can be determined that the CPU is currently overloaded, and the The diagnostic result of the current CPU overload, so as to output the operation prompt information prompting the user to clear the terminal memory space, so as to guide the user to solve the CPU overload problem. Further, if the current CPU occupancy value does not exceed the preset threshold, it is also possible to perform a non-response diagnosis on the running stack information of the terminal, that is, to detect whether there is a preset abnormal keyword in the configuration file including the running stack information, and When it exists, the operation prompt information for solving the exception corresponding to the exception keyword is generated to guide the user to solve the non-response problem caused by the exception, thereby improving the operating efficiency of the terminal.

Please refer to FIG. 4 . FIG. 4 is a schematic structural diagram of a mobile terminal provided by an embodiment of the present invention. Specifically, the mobile terminal of the embodiment of the present invention includes a diagnosis module 11 , an information generation module 12 and a first output module 13 . in,

The diagnosis module 11 is configured to diagnose the mobile terminal according to a preset diagnosis rule when the mobile terminal does not respond, and obtain a diagnosis result of the no response.

It should be noted that the mobile terminal in the embodiment of the present invention includes, but is not limited to, a smart phone (such as an Android phone, an iOS phone, etc.), a tablet computer, a MID or a PDA, and the like.

In a specific embodiment, when the terminal does not respond, the diagnosis module 11 can diagnose the current terminal according to the preset diagnosis rules, such as diagnosing the usage of the current terminal CPU when no response occurs, and/or no response occurs When the terminal runs the stack (trace), the unresponsive diagnostic result is obtained. Wherein, the diagnosis result may include CPU overload (that is, CPU is busy), deadlock phenomenon, the main thread of the application itself operates the database, the main thread of the application itself operates the network, the application is not compatible with the current terminal, and so on.

The information generation module 12 is configured to generate operation prompt information corresponding to the diagnosis result and used to solve the non-response.

In a specific embodiment, after the diagnosis module 11 obtains the diagnosis result of the current non-response, the information generation module 12 can generate operation prompt information corresponding to the diagnosis result to guide the user to solve the non-response problem. For example, after the diagnostic module 11 diagnoses that the current terminal CPU is busy, the information generating module 12 can generate an operation prompt message reminding the user to clean up the terminal memory space, thereby solving the unresponsive problem caused by the busy CPU.

The first output module 13 is configured to output the operation prompt information generated by the information generating module 12, so as to remind the user to operate the mobile terminal according to the operation prompt information.

Specifically, when the first output module 13 outputs the operation prompt information, it can specifically output the operation prompt information through a dialog box to notify the user of the current unresponsive solution, and the user can prompt the terminal according to the output operation prompt Take action to resolve the unresponsiveness.

The implementation of the embodiment of the present invention can diagnose the non-response of the terminal when there is no response in the terminal, so as to obtain the diagnosis result of the non-response, and output the operation prompt information corresponding to the diagnosis result to guide the user to solve the non-response problem, so that The user can know what measures to take to solve the non-response problem, thereby improving the operating efficiency of the terminal.

Further, please refer to FIG. 5. FIG. 5 is a schematic structural diagram of another mobile terminal provided by an embodiment of the present invention. Specifically, the mobile terminal in this embodiment of the present invention includes the diagnosis module of the mobile terminal in the above-mentioned embodiment corresponding to FIG. 4 11. An information generation module 12 and a first output module 13. Further, in the embodiment of the present invention, the diagnostic module 11 may include:

The acquiring unit 111 is configured to acquire the current CPU usage value of the mobile terminal when the mobile terminal is unresponsive from a first configuration file including CPU usage information of the central processing unit of the mobile terminal;

A judging unit 112, configured to judge whether the current CPU usage value acquired by the acquiring unit 111 exceeds a preset first threshold;

The first generating unit 113 is configured to generate a diagnosis result that the CPU of the mobile terminal is currently overloaded when the judging result of the judging unit 112 is that the current CPU occupancy value exceeds the first threshold.

In an optional embodiment, the terminal may obtain the operation prompt information corresponding to the no response according to the diagnosis of the current CPU usage of the terminal when there is no response. Specifically, the terminal stores a first configuration file that records the current usage information of the terminal's CPU. When the terminal does not respond, the obtaining unit 111 can find out the current CPU usage value from the first configuration file. Wherein, the current CPU occupancy value may be at a specific position in the first configuration file, and when the acquisition unit 111 searches for the current CPU occupancy value, the value read from the specific position of the configuration file terminal can be used as the current CPU occupancy value. CPU usage value.

Specifically, a CPU occupancy threshold, that is, the first threshold, may be preset, for example, set to 96%. If the judging unit 112 judges that the current CPU occupancy exceeds the 96%, the first generating unit 113 may generate a threshold indicating that the CPU is currently overloaded. , which is the system busy diagnostic result.

The information generation module 12 can be specifically used for:

According to the current overload diagnosis result of the CPU of the mobile terminal, generate operation prompt information for prompting the user to clean up the memory space of the mobile terminal.

After the diagnosis module 11 diagnoses and obtains the diagnosis result that the current system is busy, the information generation module 12 can generate an operation prompt message for solving the system busy problem, such as generating an operation prompt message prompting the user to clean up the memory space, and through the first An output module 13 outputs the operation prompt information, so as to solve the problem of no response caused by the busy CPU. Optionally, the diagnosis result may also be included in the operation prompt information, that is, the first output module 13 may simultaneously output the cause of the non-response and the solution.

In the embodiment of the present invention, when the terminal does not respond, the terminal can be diagnosed as unresponsive, and the current CPU occupancy value can be obtained, and when the current CPU occupancy value exceeds the preset threshold, it can be determined that the CPU is currently overloaded, and the current CPU occupancy value can be obtained. The diagnostic result of overloading, so as to output the operation prompt information prompting the user to clean up the terminal memory space, so as to guide the user to solve the CPU overloading problem, so as to improve the operating efficiency of the terminal.

Further optionally, in the embodiment of the present invention, the diagnosis module 11 may also include:

The detection unit 114 is configured to detect whether the same keyword as the preset abnormal keyword exists in the second configuration file including the running stack information of the mobile terminal when the mobile terminal does not respond;

The second generation unit 115 is configured to generate, according to the same keyword, a diagnosis result for describing an abnormality corresponding to the same keyword.

In an optional embodiment, the terminal may also obtain the operation prompt information corresponding to the no response according to the diagnosis of the running stack of the current terminal when there is no response. Specifically, the terminal also stores a second configuration file that records the running stack information of the terminal. When the terminal does not respond, the detection unit 114 can trigger to detect whether there is a keyword identical to the preset abnormal keyword in the second configuration file, and if it exists, the second generation unit 115 generates a description for the The abnormal diagnosis results corresponding to the same keyword. Wherein, the abnormal keyword can be obtained through system settings, or can be obtained through custom settings by relevant R&D personnel, which is not limited in this embodiment of the present invention.

Specifically, the abnormal keyword may include multiple, and the detection unit 114 detects whether there is a keyword identical to the preset abnormal keyword in the second configuration file including the running stack information of the mobile terminal, which may specifically be : Detect whether there is a keyword identical to any one of the plurality of abnormal keywords in the second configuration file including the running stack information of the mobile terminal; if there is a keyword identical to any one of the plurality of abnormal keywords keyword, it is determined that the same keyword as the preset abnormal keyword exists in the second configuration file.

The information generation module 12 can be specifically used for:

Generate operation prompt information for solving the exception corresponding to the same keyword.

Specifically, the terminal is preset with multiple abnormal keywords, such as "-waiting on", "ContentResolver.query", "MessageQueue.nativePollOnce", "OSNetworkSystem.receiveStream", "VMRuntime.trackExternalAllocation", etc. If the detection unit 114 detects that the second configuration file includes the abnormal keyword "-waiting on" in the tracesFile file, it indicates that a deadlock phenomenon has occurred, and there is a problem in the application itself, and the second generation unit 115 can generate a file for describing The diagnostic result of the deadlock phenomenon in the application can generate an operation prompt message for prompting the user to update the application through the information generation module 12; if the detection unit 114 detects that the tracesFile file includes the abnormal keyword "ContentResolver.query" , it indicates that the main thread of the application operates the database due to irregular codes of the application itself, and the second generation unit 115 can generate a diagnostic result describing the operation of the database by the main thread of the application itself, and can generate a diagnostic result using the information generation module 12 Operation prompt information for prompting the user to update the application or clean up the terminal memory space (clearing the memory space can also reduce the occurrence of the application’s own main thread operating the database); if the detection unit 114 detects that the tracesFile file includes “MessageQueue.nativePollOnce” This abnormal keyword indicates that the terminal CPU is currently overloaded and the terminal system is busy, and then the second generation unit 115 can generate a diagnosis result describing the busyness of the system, and can generate a diagnostic result for prompting the user to clean the terminal through the information generation module 12. The operation prompt information of the memory space; if the detecting unit 114 detects that the tracesFile file includes the abnormal keyword “OSNetworkSystem.receiveStream”, it indicates that the main thread of the application itself operates the network due to irregular codes of the application itself, and the second generation unit 115 A diagnostic result for describing the network operation of the application's own main thread can be generated, and an operation prompt message for prompting the user to update the application or wait until the network is better can be generated through the information generation module 12; if the detection unit 114 If it is detected that the tracesFile includes the abnormal keyword "VMRuntime.trackExternalAllocation", it indicates that the application is not compatible with the terminal, and then the second generation unit 115 can generate a diagnosis result that the application is not compatible with the terminal, and generate it through the information generation module 12. An operation prompt message used to prompt the user to solve the incompatibility problem, such as uninstalling the application or other ways to solve the incompatibility problem. Optionally, the diagnosis result may also be included in the operation prompt information, that is, the first output module 13 may simultaneously output the cause of the non-response and the solution.

Further, in the embodiment of the present invention, the mobile terminal may also include:

The second output module 14 is configured to output a diagnosis prompt message, and the diagnosis prompt message is used to prompt the user whether to diagnose the mobile terminal;

The notification module 15 is configured to notify the diagnosis module 11 to diagnose the mobile terminal according to the preset diagnosis rules when receiving the confirmation diagnosis instruction input by the user for the diagnosis prompt message, and obtain the non-response diagnosis result.

In a specific embodiment, when the terminal does not respond, the terminal can also output a diagnosis prompt message through the second output module 14, which is used to remind the user whether to diagnose the terminal. Confirming the diagnosis instruction, for example, when receiving the confirmation diagnosis instruction triggered by the user clicking the confirmation button corresponding to the diagnosis prompt message, the notification module 15 notifies the diagnosis module 11 to diagnose the mobile terminal according to the preset diagnosis rules, and obtain the no The diagnostic result of the response; otherwise, do nothing.

Through the embodiment of the present invention, when the terminal does not respond, it can be diagnosed according to the terminal CPU usage information to obtain the current CPU occupancy value, and when the current CPU occupancy value exceeds the preset threshold, it can be determined that the CPU is currently overloaded, and the The diagnostic result of the current CPU overload, so as to output the operation prompt information prompting the user to clear the terminal memory space, so as to guide the user to solve the CPU overload problem. Further, if the current CPU occupancy value does not exceed the preset threshold, it is also possible to perform a non-response diagnosis on the running stack information of the terminal, that is, to detect whether there is a preset abnormal keyword in the configuration file including the running stack information, and When it exists, the operation prompt information for solving the exception corresponding to the exception keyword is generated to guide the user to solve the non-response problem caused by the exception, thereby improving the operating efficiency of the terminal.

Please refer to FIG. 6 . FIG. 6 is a schematic structural diagram of another mobile terminal provided by an embodiment of the present invention, which is used to implement the above information reminder method. As shown in FIG. 6 , the mobile terminal may include: at least one processor 100 , at least one input device 200 , at least one output device 300 , a memory 500 and other components. Wherein, these components are communicatively connected through one or more buses 400 . Those skilled in the art can understand that the structure of the terminal shown in Figure 6 does not constitute a limitation to the embodiment of the present invention, it can be either a bus structure or a star structure, and it can also include more or more terminals than shown in the figure. Fewer parts, or combining certain parts, or different parts arrangements. in:

The processor 100 is the control center of the terminal, and uses various interfaces and lines to connect various parts of the entire terminal, by running or executing programs and/or modules stored in the memory 500, and calling data stored in the memory 500 to execute Various functions of the terminal and processing data. The processor 100 may be composed of an integrated circuit (Integrated Circuit, IC for short), for example, may be composed of a single packaged IC, or may be composed of multiple packaged ICs connected with the same function or different functions. For example, the processor 100 may only include a central processing unit (Central Processing Unit, referred to as CPU), and may also be a CPU, a digital signal processor (digital signal processor, referred to as DSP), a graphics processing unit (Graphic Processing Unit, referred to as GPU) And a combination of various control chips. In the embodiments of the present invention, the CPU may be a single computing core, or may include multiple computing cores.

The input device 200 may include a standard touch screen, a keyboard, a camera, etc., and may also include a wired interface, a wireless interface, and the like.

The output device 300 may include a display screen, a speaker, etc., and may also include a wired interface, a wireless interface, and the like.

The memory 500 can be used to store software programs and modules. The processor 100, the input device 200 and the output device 300 can execute various functional applications of the terminal and implement data processing by calling the software programs and modules stored in the memory 500 . The memory 500 mainly includes a program storage area and a data storage area, wherein the program storage area can store an operating system, an application program required by at least one function, etc.; the data storage area can store data created according to the use of the terminal, etc. In the embodiment of the present invention, the operating system may be an Android system, an iOS system, or a Windows operating system and the like.

Specifically, the processor 100 invokes the application program stored in the memory 500 to perform the following steps:

When the mobile terminal does not respond, diagnosing the mobile terminal according to a preset diagnosis rule, and obtaining a diagnosis result of the non-response;

generating operation prompt information corresponding to the diagnosis result for solving the non-response;

Outputting the operation prompt information to remind the user to operate the mobile terminal according to the operation prompt information.

Optionally, the processor 100 invokes the application program stored in the memory 500 to execute the diagnosis of the mobile terminal according to the preset diagnosis rules, and obtain the non-responsive diagnosis result, and specifically perform the following steps:

Acquiring the current CPU usage value of the mobile terminal when there is no response from a first configuration file including CPU usage information of the central processing unit of the mobile terminal;

judging whether the current CPU usage value exceeds a preset first threshold;

If the first threshold is exceeded, generating a diagnosis result that the CPU of the mobile terminal is currently overloaded;

The processor 100 invokes the application program stored in the memory 500 to perform the generating of the operation prompt information corresponding to the diagnosis result for solving the non-response, specifically performing the following steps:

According to the current overload diagnosis result of the CPU of the mobile terminal, generate operation prompt information for prompting the user to clean up the memory space of the mobile terminal.

Optionally, the processor 100 invokes the application program stored in the memory 500 to execute the diagnosis of the mobile terminal according to the preset diagnosis rules, and obtain the non-responsive diagnosis result, and specifically perform the following steps:

Detecting whether the same keyword as the preset abnormal keyword exists in the second configuration file including the running stack information of the mobile terminal;

According to the same keyword, generate a diagnosis result for describing the abnormality corresponding to the same keyword;

The processor 100 invokes the application program stored in the memory 500 to perform the generating of the operation prompt information corresponding to the diagnosis result for solving the non-response, specifically performing the following steps:

Generate operation prompt information for solving the exception corresponding to the same keyword.

Optionally, the operation prompt information includes the diagnosis result.

Optionally, the processor 100 calls the application program stored in the memory 500 to execute the diagnosis of the mobile terminal according to the preset diagnosis rules, and before obtaining the non-responsive diagnosis result, it is also used to perform the following steps:

Outputting a diagnostic prompt message, where the diagnostic prompt message is used to prompt the user whether to diagnose the mobile terminal;

If a confirmation diagnosis command input by the user for the diagnosis prompt message is received, the step of diagnosing the mobile terminal according to a preset diagnosis rule and obtaining the non-responsive diagnosis result is executed.

The implementation of the embodiment of the present invention can diagnose the non-response of the terminal when there is no response in the terminal, so as to obtain the diagnosis result of the non-response, and output the operation prompt information corresponding to the diagnosis result to guide the user to solve the non-response problem, so that The user can know what measures to take to solve the non-response problem, thereby improving the operating efficiency of the terminal.

In the foregoing embodiments, the descriptions of each embodiment have their own emphases, and for parts not described in detail in a certain embodiment, reference may be made to relevant descriptions of other embodiments.

Those of ordinary skill in the art can understand that all or part of the processes in the methods of the above embodiments can be implemented through computer programs to instruct related hardware, and the programs can be stored in a computer-readable storage medium. During execution, it may include the processes of the embodiments of the above-mentioned methods. Wherein, the storage medium may be a magnetic disk, an optical disk, a read-only memory (Read-Only Memory, ROM) or a random access memory (Random Access Memory, RAM for short).

The above disclosures are only preferred embodiments of the present invention, and certainly cannot limit the scope of rights of the present invention. Therefore, equivalent changes made according to the claims of the present invention still fall within the scope of the present invention.

Claims (10)

1. An information reminding method is characterized by comprising the following steps:

when the mobile terminal does not respond, diagnosing the mobile terminal according to a preset diagnosis rule to obtain a non-response diagnosis result;

generating operation prompt information corresponding to the diagnosis result and used for solving the no response;

and outputting the operation prompt information to remind a user to operate the mobile terminal according to the operation prompt information.

2. The method according to claim 1, wherein the diagnosing the mobile terminal according to the preset diagnostic rule to obtain the non-responsive diagnostic result comprises:

acquiring the current CPU occupation value of the mobile terminal when no response exists from a first configuration file comprising CPU use information of the mobile terminal;

judging whether the current CPU occupation value exceeds a preset first threshold value or not;

if the CPU current overload exceeds the first threshold, generating a diagnosis result of the CPU current overload of the mobile terminal;

the generating operation prompt information corresponding to the diagnosis result and used for solving the non-response comprises the following steps:

and generating operation prompt information for prompting a user to clean the memory space of the mobile terminal according to the diagnosis result of the current overload of the CPU of the mobile terminal.

3. The method according to claim 1, wherein the diagnosing the mobile terminal according to the preset diagnostic rule to obtain the non-responsive diagnostic result comprises:

detecting whether a keyword which is the same as a preset abnormal keyword exists in a second configuration file comprising the operation stack information of the mobile terminal;

generating a diagnosis result for describing the abnormality corresponding to the same keyword according to the same keyword;

the generating operation prompt information corresponding to the diagnosis result and used for solving the non-response comprises the following steps:

and generating operation prompt information for solving the abnormity corresponding to the same keyword.

4. The method of any of claims 1-3, wherein the operational cue information includes the diagnostic result.

5. The method according to claim 1, wherein before the diagnosing the mobile terminal according to the preset diagnosing rule to obtain the non-responsive diagnosing result, the method further comprises:

outputting a diagnosis prompt message, wherein the diagnosis prompt message is used for prompting a user whether to diagnose the mobile terminal;

and if a diagnosis confirmation instruction input by the user aiming at the diagnosis prompt message is received, executing the step of diagnosing the mobile terminal according to a preset diagnosis rule to obtain the non-response diagnosis result.

6. A mobile terminal, comprising:

the diagnosis module is used for diagnosing the mobile terminal according to a preset diagnosis rule when the mobile terminal does not respond to the mobile terminal to obtain a non-response diagnosis result;

the information generating module is used for generating operation prompt information which corresponds to the diagnosis result and is used for solving the no response;

and the first output module is used for outputting the operation prompt information generated by the information generation module so as to remind a user of operating the mobile terminal according to the operation prompt information.

7. The mobile terminal of claim 6, wherein the diagnostic module comprises:

the mobile terminal comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring a current CPU occupation value of the mobile terminal when no response exists from a first configuration file comprising CPU use information of the mobile terminal when no response exists;

the judging unit is used for judging whether the current CPU occupation value acquired by the acquiring unit exceeds a preset first threshold value or not;

the first generating unit is used for generating a diagnosis result of the current overload of the CPU of the mobile terminal when the judgment result of the judging unit is that the current CPU occupancy value exceeds the first threshold value;

the information generation module is specifically configured to:

and generating operation prompt information for prompting a user to clean the memory space of the mobile terminal according to the diagnosis result of the current overload of the CPU of the mobile terminal.

8. The mobile terminal of claim 6, wherein the diagnostic module comprises:

the mobile terminal comprises a detection unit and a processing unit, wherein the detection unit is used for detecting whether a keyword which is the same as a preset abnormal keyword exists in a second configuration file comprising the operation stack information of the mobile terminal when the mobile terminal does not respond;

the second generation unit is used for generating a diagnosis result for describing the abnormity corresponding to the same keyword according to the same keyword;

the information generation module is specifically configured to:

and generating operation prompt information for solving the abnormity corresponding to the same keyword.

9. The mobile terminal according to any of claims 6-8, wherein the operation prompt message comprises the diagnosis result.

10. The mobile terminal of claim 6, wherein the mobile terminal further comprises:

the second output module is used for outputting a diagnosis prompt message, and the diagnosis prompt message is used for prompting whether the user needs to diagnose the mobile terminal;

and the notification module is used for notifying the diagnosis module to diagnose the mobile terminal according to a preset diagnosis rule when a diagnosis confirmation instruction input by a user for the diagnosis prompt message is received, so that the non-response diagnosis result is obtained.