CN104008474A - Data processing method and system - Google Patents

Abstract

The present application discloses a data processing method and system, including: when receiving an instruction to establish a logistics service request, generating and maintaining a logistics record corresponding to the logistics service request, the logistics record including: waybill number, current operation node , the next operation node and the interception identifier, the interception identifier is invalid by default; when receiving the instruction to cancel the logistics service request, the interception identifier in the logistics record corresponding to the logistics service request is set to be valid; when the logistics system Any one of the operation nodes executes the intercepting and judging step before accepting the goods, and the intercepting and judging step includes: querying the logistics records, and obtaining the waybill number whose next operating node is the current operating node and whose interception flag is valid , traverse and judge the waybill number of the item in this operation node, and when the waybill number is the queried waybill number, perform an interception action on the item corresponding to the waybill number. The invention can improve the efficiency of intercepting invalid service requests of the electronic logistics system, and save computing resources and logistics resources.

Description

A data processing method and system

technical field

The present application relates to the technical field of network data processing, in particular to a data processing method and system.

Background technique

At present, with the popularity of the Internet, e-commerce systems and electronic logistics systems based on smart devices (such as computers, smart phones, tablet computers, etc.) a trend. Among them, the e-commerce system is mainly used for human-computer interaction with users in the sales stage, accepting user instructions to generate corresponding business requests (for example, an order is a kind of business request), and performing data processing on the corresponding commodity information; electronic logistics system It is mainly used to respond to the business requests generated by the e-commerce system, and to control and manage the relevant data generated during the distribution and logistics process of commodity targets. Compared with the traditional retail industry, online shopping has many advantages, such as convenient shopping, door-to-door delivery, low price, cash on delivery, and returns if you are not satisfied.

However, it is precisely because of the arbitrariness of returns that many customers cancel the business requests that are in the process of product delivery and generate invalid business requests. In theory, such invalid business requests should stop delivery and return to the merchant. If the delivery continues, it will lead to a waste of logistics and distribution resources, and the more packages flow through, the higher the probability of product damage, and the lower the possibility of resale, which will increase logistics costs and waste logistics resources invisibly.

At present, the technical solutions for intercepting the above-mentioned canceled business requests mainly include the following two types:

(1) When the package arrives in the hands of the courier and starts delivery, the courier will call the customer in advance to see if he needs to continue delivering the package. If the customer indicates that he has canceled the business request and does not need to continue the delivery, he will intercept the package and return the package to the logistics warehouse.

(2) The customer calls the merchant or the logistics customer service in advance to request to cancel the business request. The customer service manually inquires the current location of the package corresponding to the business request, and inquires the contact information of the current location, and then uses the existing communication methods such as telephone/email/ Notify the operator of this link to intercept the order by SMS or the like.

But there is following shortcoming in above-mentioned prior art:

For the existing technology (1), only when the package corresponding to the business request enters the terminal delivery link can the delivery staff effectively intercept it, the interception time is late, the overall interception efficiency is low, and more computing resources have been wasted in the upstream link and logistics resources.

For the existing technology (2), the customer manually contacts the logistics personnel in each link. The logistics personnel are easy to forget during the operation, or they cannot quickly find out the orders to be intercepted from the massive packages, so the interception efficiency is low, and more logistics resources are also wasted. .

Contents of the invention

In view of this, the main purpose of the present invention is to provide a data processing method and system to improve the interception efficiency of invalid business requests in the electronic logistics system, and save computing resources and logistics resources.

Technical scheme of the present invention is realized like this:

A data processing method, comprising:

When receiving an instruction to establish a logistics business request, generate and maintain a logistics record corresponding to the logistics business request. The logistics record includes: waybill number, current operation node, next operation node, and interception identification. The interception identification defaults to is invalid;

When receiving an instruction to cancel the logistics service request, set the intercept flag in the logistics record corresponding to the logistics service request to valid;

When any operation node in the logistics system executes the interception judgment step before accepting the goods, the interception judgment step includes: querying the logistics record, obtaining that the next operation node is the current operation node, and the interception flag is valid Waybill number, traversing and judging the waybill number of the item in this operation node, and when the waybill number is the said waybill number queried, the interception action is performed on the item corresponding to the waybill number.

In a preferred embodiment, the logistics record is stored in a server; the intercepting and judging step is executed by a mobile terminal in the operation node, and the intercepting and judging step by the mobile terminal specifically includes: the mobile terminal inquires from the server Obtaining that the next operation node is the current operation node and intercepting the waybill number marked as valid, downloading the waybill number obtained from the query into the cache of the mobile terminal, and traversing and scanning the waybill numbers of the items in the operation node one by one. Each time a waybill number is scanned, it is judged whether the waybill number is in the cache of the mobile terminal. If the waybill number is in the cache of the mobile terminal, the mobile terminal sends interception information through the output interface.

In a preferred embodiment, the server and the mobile terminal communicate through wireless communication.

In a preferred embodiment, the intercepting the item corresponding to the waybill number specifically includes: initiating reverse logistics for the item corresponding to the waybill number.

In a preferred embodiment, the instruction to cancel the logistics service request is: an instruction to cancel the logistics service request triggered on the front-end webpage, or an instruction to cancel the logistics service request initiated by the website customer service at the request of the customer, or a website An instruction to cancel a logistics service request issued by the customer service upon discovery of a malicious or wrong service request.

In a preferred embodiment, the maintenance of the logistics record corresponding to the logistics business request includes: when the item corresponding to the waybill number flows through each operation node in the logistics system to perform the operation of accepting the item, Update the current operation node corresponding to the waybill number in the logistics record to this operation node, and update the next operation node corresponding to the waybill number to the operation node to which the item will be sent.

A data processing system comprising:

The logistics record module is used to generate and maintain a logistics record corresponding to the logistics business request when receiving an instruction to establish a logistics business request. The logistics record includes: waybill number, current operation node, next operation node and interception identification , the interception flag is invalid by default;

An interception status update module, configured to set the interception flag in the logistics record corresponding to the logistics service request as valid when receiving an instruction to cancel the logistics service request;

The interception module is set at any operation node in the logistics system, and is used to query the logistics record before the operation node accepts the goods, and obtain that the next operation node is the current operation node and the interception flag is valid Waybill number, traversing and judging the waybill number of the item in this operation node, and when the waybill number is the said waybill number queried, the interception action is performed on the item corresponding to the waybill number.

In a preferred embodiment, the logistics recording module and the interception status update module are set in the server; the interception module is set in the mobile terminal of any operation node of the logistics system, and the interception module is specifically used for: from In the server, the query obtains that the next operation node is the current operation node, and intercepts and identifies the valid waybill number, downloads the waybill number obtained from the query into the cache of the mobile terminal, and traverses and scans the operation one by one The waybill number of the item at the node, each time a waybill number is scanned, it is judged whether the waybill number is in the cache of the mobile terminal, if the waybill number is in the cache of the mobile terminal, the mobile terminal will pass the output interface Issue an interception message.

In a preferred embodiment, the server and the mobile terminal communicate through wireless communication.

In a preferred embodiment, the instruction to cancel the logistics service request is: an instruction to cancel the logistics service request triggered on the front-end webpage, or an instruction to cancel the logistics service request initiated by the website customer service at the request of the customer, or a website An instruction to cancel a logistics service request issued by the customer service upon discovery of a malicious or wrong service request.

Compared with the prior art, when the present invention receives an instruction to establish a logistics business request (such as an order request), it will generate and maintain a logistics record corresponding to the logistics business request. The logistics record includes: waybill number, current An operation node, a next operation node, and an interception identifier, the interception identifier is invalid by default; when receiving an instruction to cancel the logistics business request (such as canceling an order request), the interception in the logistics record corresponding to the logistics business request The identification is set to be valid; when any operation node in the logistics system is before accepting the item, the interception judgment step is performed, including: querying the logistics record, obtaining that the next operation node is the current operation node, and the interception identification is valid The waybill number is traversed to determine the waybill number of the item in this operation node. When the waybill number is the said waybill number queried, the interception action is performed on the item corresponding to the waybill number. Through this interception step, as long as a request to cancel the logistics business for an item is issued, that is, to cancel the order, the interception flag in the corresponding logistics record will be set to valid immediately, and since each logistics operation node must be intercepted and judged , then the operation node where the item is located will query the interception mark of the corresponding waybill number is valid at the first time, and carry out the interception action, so that the item corresponding to the canceled or deleted order can be intercepted as soon as possible. The interception efficiency of invalid business requests in the electronic logistics system saves computing resources and logistics resources.

Description of drawings

Fig. 1 is a schematic diagram of a scene architecture system applying the data processing method of the present invention;

Fig. 2 is a flow chart of an embodiment of the data processing method of the present invention;

Fig. 3 is a schematic composition diagram of an embodiment of the data processing system of the present invention.

Detailed ways

Below in conjunction with accompanying drawing and specific embodiment the present invention will be described in further detail again

FIG. 1 is a schematic diagram of a scene architecture system applying the data processing method of the present invention. Referring to Fig. 1, this system is a logistics system that combines e-commerce systems, which mainly includes a server 101 and various business terminals. The business terminals include a client 121 that provides e-commerce services for customers, and maintenance customers Terminals such as 122 and 123, and in-station mobile terminals of each operation node in the logistics system, such as mobile terminals 124-126. Each operation node in the logistics system may be, for example, a warehouse, a vehicle fleet, a delivery person, and each delivery point at the next level, and the like.

The server 101 is also called the waybill system in the present invention, and the server can be a specific hardware server, or a virtual server composed of multiple network nodes.

The mobile terminals 124-126 refer to portable smart devices with data processing capabilities, including but not limited to smartphones, PDAs, tablet computers, etc. These mobile terminals also need to have the function of information identification, and can identify logistics items On the waybill label, the specific information identification methods include but are not limited to: barcode identification, magnetic card/magnetic stripe identification, near-field information identification, QR code identification, etc.

The server 101 is mainly used for processing various information related to the logistics of the waybill, such as processing the establishment of logistics records, updating and maintaining, changing interception marks and other operations.

The mobile terminals 124 to 126 are mainly used for operations such as delivery and receipt, inspection, and delivery in the operation node station, and transmit specific operation information to the server 101 . Wherein specific operations such as delivery and receiving, inspection, and delivery can adopt existing operating modes in the prior art, and the differences between the present invention and the prior art will be explained in the following.

The method of the present invention is executed in the logistics system of the joint e-commerce system shown in FIG. 1 to realize the purpose of the present invention.

Fig. 2 is a flowchart of an embodiment of the data processing method of the present invention. Referring to Figure 2, the method mainly includes:

Step 101. When receiving an instruction to establish a logistics business request, generate and maintain a logistics record corresponding to the logistics business request. The logistics record includes: waybill number, current operation node, next operation node, and interception identifier. The intercept flag is invalid by default.

The request to establish a logistics service, for example, in the logistics system of the joint e-commerce system, is usually a request to establish an order. For example, when a customer places an order to purchase items on the front-end website of the e-commerce system, an order establishment will be triggered. Instructions for requesting, the request for creating an order is a request for creating a logistics service, and the order is a logistics service request. Whenever the system receives an instruction to establish a logistics business request, it will generate a corresponding logistics record in the logistics system (more specifically, in the waybill system of the logistics system). At this time, the logistics record is an original Records, including: the waybill number of the item corresponding to this order, the current operation node (the initial value is usually the initial warehouse), the next operation node (the initial value is usually the next operation node of the initial warehouse), and the interception ID. In a specific embodiment, the interception flag usually uses "no" to indicate invalid, and "yes" to indicate valid.

For example, the following table 1 is a typical logistics record table, which includes 3 logistics records corresponding to 3 items:

Waybill number current operating node next operation node Intercept logo 123452 A Warehouse B sorting center no 143567 B sorting center C transport fleet yes 123456 C transport fleet D delivery station yes

Table 1

The fields are described as follows:

The waybill number refers to the unique identification of the corresponding items in the waybill, which corresponds to the items in the waybill one by one.

The current operation node is the logistics node that operated the package last time. Usually, when any operation node performs an item acceptance operation, the current operation node corresponding to the waybill number will be updated as the operation node of the acceptance operation.

The next operation node is the logistics operation node to which the item corresponding to the waybill is about to be sent.

The interception flag indicates whether the item corresponding to the waybill needs to be intercepted. The system initially defaults to "No" when creating a logistics record, and changes the interception flag to "Yes" when interception is required.

The logistics record will be stored in the server 101 after being established, and maintained by the waybill system according to business requirements. Wherein, the maintaining the logistics record corresponding to the logistics business request specifically includes: when the item corresponding to the waybill number flows through each operation node in the logistics system to perform the operation of accepting the item, the logistics record contains the The current operation node corresponding to the waybill number is updated to this operation node, and the next operation node corresponding to the waybill number is updated to the operation node to which the item will be sent.

Step 102: When receiving the instruction to cancel the logistics service request, set the intercept flag in the logistics record corresponding to the logistics service request as valid.

In this step, the received instruction to cancel the logistics business request, for example, in the logistics system of the joint e-commerce system, usually may be:

The instruction to cancel the logistics business request triggered by the customer on the front-end webpage, as shown in Figure 1, the customer initiates a request to cancel the order to the waybill system through the client 121;

Alternatively, it may also be an instruction to cancel the logistics business request initiated by the website customer service at the request of the customer. As shown in Figure 1, the maintenance client in the logistics system, such as 122, initiates a request to the waybill system after receiving the customer's call to cancel the order request to cancel an order;

Alternatively, it may also be an instruction to cancel a logistics service request that the website customer service finds malicious or wrong business requests. For example, as shown in Fig. The request for wrong order interception is sent to the waybill system, and the request for malicious or wrong order interception is also an instruction to cancel the logistics business request.

In the instruction for canceling the logistics business request, it is necessary to include the waybill number of the logistics business request to be canceled. When the waybill system receives the instruction for canceling the logistics business request, it searches for the corresponding waybill number from the logistics record table For logistics records, set the intercept flag to valid, for example, set the intercept flag to "Yes" here.

Through this step, as long as a request to cancel the logistics business for an item is issued, that is, the order is cancelled, the interception flag in the corresponding logistics record will be set to valid immediately, making data preparation for subsequent timely interception operations.

Step 103, when any operation node in the logistics system is before accepting the goods, execute the interception judgment step, the interception judgment step includes: querying the logistics record, obtaining that the next operation node is the current operation node, and the interception identification For a valid waybill number, traverse and judge the waybill number of the item in this operation node, and when the waybill number is the queried waybill number, perform an interception action on the item corresponding to the waybill number.

In the logistics system of the joint e-commerce system, when the items corresponding to the waybill pass through each operation node of the logistics system, the operation of receiving the items will be performed, which includes maintenance operations on the logistics records.

At each operation node, the interception judgment step described in the present invention will be further executed before accepting the item, and the interception judgment step is executed by a mobile terminal in the operation node, such as mobile terminals 124-126 in FIG. 1 , as described The mobile terminals 124-126 usually communicate with the server through wireless communication, which can maintain good mobility and facilitate logistics operations.

The interception judgment step performed by the mobile terminal specifically includes: the mobile terminal inquires from the server that the "next operation node" is the current operation node and the "interception identification" is a valid waybill number, and the query obtained The waybill number is downloaded into the cache of the mobile terminal, and the waybill numbers of the items scanned in the operation node are traversed one by one, and each time a waybill number is scanned, it is judged whether the waybill number is in the cache of the mobile terminal, If the waybill number is in the cache of the mobile terminal, the mobile terminal sends interception information through the output interface, if a prompt dialog box pops up, and a voice prompt "Intercept the waybill!" can be given. After receiving the interception information, the logistics operator can select the item corresponding to the waybill and perform the interception action, that is, initiate reverse logistics for the item corresponding to the waybill number. The reverse logistics refers to the logistics process that no longer sends to the downstream logistics operation node, but takes the original warehouse or the original merchant as the destination.

Through the present invention, as long as a request to cancel the logistics business for a certain item is issued, that is, the order is cancelled, the interception flag in the corresponding logistics record will be set to be valid immediately, and since the interception judgment must be carried out at each logistics operation node, then At the operation node where the item is located, it will be queried at the first time that the interception mark of the corresponding waybill number is valid, and the interception action will be carried out, so that the item corresponding to the canceled or deleted order can be intercepted as soon as possible, and the electronic logistics will be improved. The interception efficiency of invalid business requests of the system saves computing resources and logistics resources.

Corresponding to the above data processing method, the present invention also discloses a data processing system for executing the above method described in the present invention.

Fig. 3 is a schematic composition diagram of an embodiment of the data processing system of the present invention. The data processing system is set inside the logistics system of the joint e-commerce system, which is equivalent to a subsystem in the logistics system of the joint e-commerce system, and is used to realize the purpose of the present invention. Referring to Figure 3, the data processing system mainly includes:

The logistics record module 301 is configured to generate and maintain a logistics record corresponding to the logistics business request when receiving an instruction to establish a logistics business request, the logistics record including: waybill number, current operation node, next operation node and interception ID, the interception ID is invalid by default.

The request to establish a logistics service, for example, in the logistics system of the joint e-commerce system, is usually a request to establish an order. For example, when a customer places an order on the front-end website of the e-commerce system to purchase something, an order establishment will be triggered. Instructions for requesting, the request for creating an order is a request for creating a logistics service, and the order is a logistics service request.

The interception state updating module 302 is configured to set the interception flag in the logistics record corresponding to the logistics service request as valid when receiving the instruction to cancel the logistics service request.

The instruction to cancel the logistics service request is: an instruction to cancel the logistics service request triggered on the front-end webpage, or an instruction to cancel the logistics service request initiated by the website customer service at the request of the customer, or a malicious or wrong service request found by the website customer service. An instruction to cancel a logistics service request that is sent out on its own initiative.

The interception module 303 is set at any operation node in the logistics system, and is used to query the logistics record before the operation node accepts the goods, and obtain that the next operation node is the current operation node and the interception flag is valid The waybill number is traversed to determine the waybill number of the item in this operation node. When the waybill number is the said waybill number queried, the interception action is performed on the item corresponding to the waybill number.

In a specific embodiment, the logistics recording module 301 and the interception status update module 302 are set in the server 101, that is, the waybill system; the interception module 303 is set in the mobile terminal of any operation node of the logistics system, as shown in the figure In the mobile terminals 124-126 described in 1. The server and the mobile terminal communicate through wireless communication.

The interception module 303 set in the mobile terminal is specifically used to: obtain from the server 101 the waybill number whose next operation node is the current operation node and whose interception flag is valid, and query all the Download the waybill number to the cache of the mobile terminal, traverse and scan the waybill numbers of the items in the operation node one by one, and judge whether the waybill number is in the cache of the mobile terminal every time a waybill number is scanned. If the waybill number is in the cache of the mobile terminal, the mobile terminal sends interception information through the output interface.

In addition, each functional module in each embodiment of the present invention may be integrated into one processing unit, or each module may physically exist separately, or two or more modules may be integrated into one unit. The above-mentioned integrated units can be implemented in the form of hardware or in the form of software functional units.

In addition, each embodiment of the present invention can be realized by a data processing program executed by a data processing device such as a computer. Obviously, the data processing program constitutes the present invention. In addition, usually a data processing program stored in a storage medium is executed by directly reading the program out of the storage medium or by installing or copying the program into a storage device (such as a hard disk and/or memory) of the data processing device. Therefore, such a storage medium also constitutes the present invention. The storage medium can use any type of recording method, such as paper storage medium (such as paper tape, etc.), magnetic storage medium (such as floppy disk, hard disk, flash memory, etc.), optical storage medium (such as CD-ROM, etc.), magneto-optical storage medium ( Such as MO, etc.) etc.

Therefore, the present invention also discloses a storage medium, in which a data processing program is stored, and the data processing program is used to execute any embodiment of the above-mentioned method of the present invention.

The above descriptions are only preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principles of the present invention shall be included in the present invention. within the scope of protection.

Claims (10)

1. A data processing method, characterized in that, comprising: When receiving an instruction to establish a logistics business request, generate and maintain a logistics record corresponding to the logistics business request. The logistics record includes: waybill number, current operation node, next operation node, and interception identification. The interception identification defaults to is invalid; When receiving an instruction to cancel the logistics service request, set the intercept flag in the logistics record corresponding to the logistics service request to valid; When any operation node in the logistics system executes the interception judgment step before accepting the goods, the interception judgment step includes: querying the logistics record, obtaining that the next operation node is the current operation node, and the interception flag is valid Waybill number, traversing and judging the waybill number of the item in this operation node, and when the waybill number is the said waybill number queried, the interception action is performed on the item corresponding to the waybill number. 2. The method of claim 1, wherein, The logistics records are stored in the server; The interception judgment step is performed by a mobile terminal in the operation node, and the execution of the interception judgment step by the mobile terminal specifically includes: the mobile terminal obtains from the server that the next operation node is the current operation node, and the interception flag is valid The waybill number obtained from the query is downloaded to the cache of the mobile terminal, and the waybill numbers of the items in this operation node are scanned one by one, and each time a waybill number is scanned, it is judged whether the waybill number is In the cache of the mobile terminal, if the waybill number is in the cache of the mobile terminal, the mobile terminal sends interception information through the output interface. 3. The method according to claim 2, wherein the server communicates with the mobile terminal through wireless communication. 4. The method according to claim 1, wherein the intercepting the item corresponding to the waybill number specifically comprises: initiating reverse logistics for the item corresponding to the waybill number. 5. The method according to claim 1, wherein the instruction to cancel the logistics service request is: an instruction to cancel the logistics service request triggered on the front-end webpage, or a logistics service request initiated by the website customer service at the request of the customer Instructions for business requests, or instructions to cancel logistics service requests issued by the website customer service upon discovery of malicious or wrong business requests. 6. The method according to claim 1, wherein said maintaining the logistics record corresponding to the logistics service request comprises: performing the operation of each operation node in the logistics system when the item corresponding to the waybill number flows through When accepting items, update the current operation node corresponding to the waybill number in the logistics record to this operation node, and update the next operation node corresponding to the waybill number to the operation node to which the item will be sent. 7. A data processing system, comprising: The logistics record module is used to generate and maintain a logistics record corresponding to the logistics business request when receiving an instruction to establish a logistics business request. The logistics record includes: waybill number, current operation node, next operation node and interception identification , the interception flag is invalid by default; An interception status update module, configured to set the interception flag in the logistics record corresponding to the logistics service request as valid when receiving an instruction to cancel the logistics service request; The interception module is set at any operation node in the logistics system, and is used to query the logistics record before the operation node accepts the goods, and obtain that the next operation node is the current operation node and the interception flag is valid Waybill number, traversing and judging the waybill number of the item in this operation node, and when the waybill number is the said waybill number queried, the interception action is performed on the item corresponding to the waybill number. 8. The system of claim 7, wherein: The logistics record module and the interception status update module are set in the server; The interception module is set in the mobile terminal of any operation node of the logistics system, and the interception module is specifically used to: obtain from the server that the next operation node is the current operation node and the interception flag is valid Waybill number, download the waybill number obtained from the query to the cache of this mobile terminal, traverse and scan the waybill number of the items in this operation node one by one, and judge whether the waybill number is in each time a waybill number is scanned In the cache of the mobile terminal, if the waybill number is in the cache of the mobile terminal, the mobile terminal sends interception information through the output interface. 9. The system according to claim 8, wherein the server communicates with the mobile terminal through wireless communication. 10. The system according to claim 7, wherein the instruction to cancel the logistics service request is: an instruction to cancel the logistics service request triggered on the front-end web page, or a logistics service request initiated by the website customer service at the request of the customer Instructions for business requests, or instructions to cancel logistics service requests issued by the website customer service upon discovery of malicious or wrong business requests.