CA3003779A1 - Identification de groupements destinee a des operations de gestion de service - Google Patents
Identification de groupements destinee a des operations de gestion de service Download PDFInfo
- Publication number
- CA3003779A1 CA3003779A1 CA3003779A CA3003779A CA3003779A1 CA 3003779 A1 CA3003779 A1 CA 3003779A1 CA 3003779 A CA3003779 A CA 3003779A CA 3003779 A CA3003779 A CA 3003779A CA 3003779 A1 CA3003779 A1 CA 3003779A1
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- 238000011156 evaluation Methods 0.000 claims abstract description 48
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
On obtient des données dinstance client comprenant plusieurs incidents, dont chacun comporte plusieurs champs. Un champ cible et un champ dévaluation sont sélectionnés parmi les nombreux champs. Les multiples incidents sont regroupés en plusieurs groupes selon un degré de similarité du texte en langage naturel des champs cibles quils contiennent. On détermine une valeur de qualité pour chaque groupe en fonction du degré de similarité du texte en langage naturel des champs ciblés respectifs que contiennent les incidents regroupés du groupe parmi les multiples incidents et en fonction des champs dévaluation respectifs. Chacun de groupes est classé selon sa valeur de qualité respective et un nombre dincidents regroupé quil contient. On choisit au moins une série de groupes classés pour effectuer une opération de gestion de service.
Applications Claiming Priority (10)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US201762502440P | 2017-05-05 | 2017-05-05 | |
| US201762502244P | 2017-05-05 | 2017-05-05 | |
| US62/502,440 | 2017-05-05 | ||
| US62/502,244 | 2017-05-05 | ||
| US201762517719P | 2017-06-09 | 2017-06-09 | |
| US62/517,719 | 2017-06-09 | ||
| US15/723,731 | 2017-10-03 | ||
| US15/723,731 US10685359B2 (en) | 2017-05-05 | 2017-10-03 | Identifying clusters for service management operations |
| US15/939,602 US10354257B2 (en) | 2017-05-05 | 2018-03-29 | Identifying clusters for service management operations |
| US15/939,602 | 2018-03-29 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA3003779A1 true CA3003779A1 (fr) | 2018-11-05 |
| CA3003779C CA3003779C (fr) | 2022-05-17 |
Family
ID=64099236
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA3003779A Active CA3003779C (fr) | 2017-05-05 | 2018-05-03 | Identification de groupements destinee a des operations de gestion de service |
Country Status (1)
| Country | Link |
|---|---|
| CA (1) | CA3003779C (fr) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111586001A (zh) * | 2020-04-28 | 2020-08-25 | 咪咕文化科技有限公司 | 异常用户识别方法、装置、电子设备及存储介质 |
| US11106525B2 (en) | 2019-02-04 | 2021-08-31 | Servicenow, Inc. | Systems and methods for classifying and predicting the cause of information technology incidents using machine learning |
| CN119830863A (zh) * | 2024-12-23 | 2025-04-15 | 广东亿迅科技有限公司 | 事项办理标准信息的确定方法、装置、设备及存储介质 |
-
2018
- 2018-05-03 CA CA3003779A patent/CA3003779C/fr active Active
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US11106525B2 (en) | 2019-02-04 | 2021-08-31 | Servicenow, Inc. | Systems and methods for classifying and predicting the cause of information technology incidents using machine learning |
| CN111586001A (zh) * | 2020-04-28 | 2020-08-25 | 咪咕文化科技有限公司 | 异常用户识别方法、装置、电子设备及存储介质 |
| CN111586001B (zh) * | 2020-04-28 | 2022-11-22 | 咪咕文化科技有限公司 | 异常用户识别方法、装置、电子设备及存储介质 |
| CN119830863A (zh) * | 2024-12-23 | 2025-04-15 | 广东亿迅科技有限公司 | 事项办理标准信息的确定方法、装置、设备及存储介质 |
Also Published As
| Publication number | Publication date |
|---|---|
| CA3003779C (fr) | 2022-05-17 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request |
Effective date: 20200507 |