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BRPI0816568A2 - "sistema de serviço ars visual e método habilitado pela função de controle de chamada do terminal móvel" - Google Patents

"sistema de serviço ars visual e método habilitado pela função de controle de chamada do terminal móvel"

Info

Publication number
BRPI0816568A2
BRPI0816568A2 BRPI0816568A BRPI0816568A BRPI0816568A2 BR PI0816568 A2 BRPI0816568 A2 BR PI0816568A2 BR PI0816568 A BRPI0816568 A BR PI0816568A BR PI0816568 A BRPI0816568 A BR PI0816568A BR PI0816568 A2 BRPI0816568 A2 BR PI0816568A2
Authority
BR
Brazil
Prior art keywords
ars
control function
service system
call control
handset call
Prior art date
Application number
BRPI0816568A
Other languages
English (en)
Inventor
Kim Yong-Jin
Original Assignee
Call Gate Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from KR1020070102955A external-priority patent/KR100936757B1/ko
Application filed by Call Gate Co Ltd filed Critical Call Gate Co Ltd
Publication of BRPI0816568A2 publication Critical patent/BRPI0816568A2/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/75—Indicating network or usage conditions on the user display
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42391—Systems providing special services or facilities to subscribers where the subscribers are hearing-impaired persons, e.g. telephone devices for the deaf

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
BRPI0816568A 2007-10-12 2008-10-08 "sistema de serviço ars visual e método habilitado pela função de controle de chamada do terminal móvel" BRPI0816568A2 (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR1020070102955A KR100936757B1 (ko) 2007-07-13 2007-10-12 이동통신 단말기의 호 제어 기능을 통한 화면 ａｒｓ서비스 제공 시스템 및 그 동작 방법
PCT/KR2008/005907 WO2009048260A2 (en) 2007-10-12 2008-10-08 Visual ars service system and method enabled by mobile terminal's call control function

Publications (1)

Publication Number Publication Date
BRPI0816568A2 true BRPI0816568A2 (pt) 2015-12-15

Family

ID=40550551

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0816568A BRPI0816568A2 (pt) 2007-10-12 2008-10-08 "sistema de serviço ars visual e método habilitado pela função de controle de chamada do terminal móvel"

Country Status (5)

Country Link
US (1) US8693997B2 (pt)
JP (1) JP5134689B2 (pt)
BR (1) BRPI0816568A2 (pt)
CA (1) CA2700453C (pt)
WO (1) WO2009048260A2 (pt)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR101175536B1 (ko) * 2012-01-12 2012-09-13 이세용 링데이터를 이용한 ａｒｓ 연동데이터 제공시스템 및 그 방법
KR101370770B1 (ko) * 2013-07-10 2014-03-06 주식회사 바이오스페이스 어플리케이션 다운로드 방법 및 시스템
CN103428377A (zh) * 2013-08-08 2013-12-04 郑圣培 一种可视ivr实现方法及系统
WO2015041449A1 (ko) * 2013-09-17 2015-03-26 (주)티아이스퀘어 시각적 ars 서비스 제공 시스템 및 방법
KR102158019B1 (ko) * 2013-10-16 2020-09-21 삼성전자 주식회사 Ars 서비스 제공 방법 및 장치
KR101977670B1 (ko) * 2014-01-21 2019-05-13 삼성전자주식회사 복합 ars 서비스 방법 및 장치
CN105187684B (zh) * 2015-07-29 2018-11-30 珠海奔图电子有限公司 对即时通信信息进行解析的图像形成系统和图像形成方法
GB201603807D0 (en) * 2016-03-04 2016-04-20 Microsoft Technology Licensing Llc Communication between applications

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US6564321B2 (en) * 1995-04-28 2003-05-13 Bobo Ii Charles R Systems and methods for storing, delivering, and managing messages
WO1996018258A2 (en) * 1994-12-02 1996-06-13 Voice Control Systems, Inc. Intelligent call processing platform for home telephone system
JPH09331389A (ja) * 1996-06-12 1997-12-22 Hitachi Ltd テレマーケティングシステム
US5912952A (en) * 1996-06-27 1999-06-15 At&T Corp Voice response unit with a visual menu interface
JPH11146080A (ja) * 1997-11-10 1999-05-28 Ntt Data Corp 移動通信端末の位置情報を活用した情報提供システム
US7685252B1 (en) * 1999-10-12 2010-03-23 International Business Machines Corporation Methods and systems for multi-modal browsing and implementation of a conversational markup language
JP2001211437A (ja) * 2000-01-28 2001-08-03 Mitsubishi Electric Corp マルチメディアｃｔｉシステム
JP3266602B1 (ja) * 2000-10-30 2002-03-18 洋一 奥寺 アドレス照会システム、コンピュータプログラム製品及びその方法
US7027990B2 (en) * 2001-10-12 2006-04-11 Lester Sussman System and method for integrating the visual display of text menus for interactive voice response systems
KR100474301B1 (ko) * 2002-08-27 2005-03-10 엘지전자 주식회사 음성과 문자를 이용한 자동 응답 서비스 방법
JP2004193809A (ja) * 2002-12-10 2004-07-08 Matsushita Electric Ind Co Ltd 通信装置
KR100516556B1 (ko) * 2003-03-08 2005-09-22 주식회사데이콤 음성 및 텍스트 형태의 ａｒｓ 시스템
KR100955422B1 (ko) 2003-03-31 2010-05-14 조승호 이동통신 단말기에 메뉴 화면을 제공하는 자동 응답시스템 및 그 방법과 그 방법에 대한 컴퓨터 프로그램을저장한 기록매체
JP4252416B2 (ja) * 2003-09-30 2009-04-08 京セラ株式会社 携帯通信端末、情報提供システム
JP4401729B2 (ja) * 2003-09-30 2010-01-20 京セラ株式会社 携帯通信端末
US7136478B1 (en) 2004-01-13 2006-11-14 Avaya Technology Corp. Interactive voice response unit response display
JP2005295272A (ja) * 2004-03-31 2005-10-20 Dowango:Kk 携帯端末、外部機器の音量制御方法および外部機器の音量制御プログラム
WO2005120092A1 (en) * 2004-06-02 2005-12-15 Ktfreetel Co., Ltd. System for providing application and management service and modifying user interface and method thereof
KR100624531B1 (ko) * 2004-07-02 2006-09-19 (주)로직스테크놀로지 이동통신 단말기 사용자에게 문자로 자동 응답 서비스를제공하는 방법
US20060093100A1 (en) * 2004-11-04 2006-05-04 International Business Machines Corporation Telephone customer service through transmission of interactive menu
US7778397B2 (en) * 2005-03-10 2010-08-17 Avaya Inc. Dynamic video generation in interactive voice response systems
JP4963804B2 (ja) * 2005-07-08 2012-06-27 沖電気工業株式会社 テレビ電話コールセンタサーバ及びその処理方法

Also Published As

Publication number Publication date
US8693997B2 (en) 2014-04-08
CA2700453C (en) 2014-05-27
WO2009048260A3 (en) 2009-06-11
CA2700453A1 (en) 2009-04-16
US20130217368A1 (en) 2013-08-22
JP2011501499A (ja) 2011-01-06
WO2009048260A2 (en) 2009-04-16
JP5134689B2 (ja) 2013-01-30

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Legal Events

Date Code Title Description
B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]
B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: EM VIRTUDE DO ARQUIVAMENTO PUBLICADO NA RPI 2483 DE 07-08-2018 E CONSIDERANDO AUSENCIA DE MANIFESTACAO DENTRO DOS PRAZOS LEGAIS, INFORMO QUE CABE SER MANTIDO O ARQUIVAMENTO DO PEDIDO DE PATENTE, CONFORME O DISPOSTO NO ARTIGO 12, DA RESOLUCAO 113/2013.