AU2011202100A1

AU2011202100A1 - A Method for the Development and Implementation of an Integrated Business Management System

Info

Publication number: AU2011202100A1
Application number: AU2011202100A
Authority: AU
Inventors: Graham Caddies
Original assignee: HILARY CADDIES
Current assignee: Caddies Hilary
Priority date: 2009-07-15
Filing date: 2011-05-06
Publication date: 2011-05-26
Also published as: AU2009202868A1

Description

Editorial Note for 2011202100 There are 105 pages of description AUSTRALIA Patents Act 1990 COMPLETE SPECIFICATION Invention Title: A Method and System for the Development and Implementation of an Integrated Business Management System Applicant: Graham Malcom Caddies; Hilary Caddies The invention is described in the following statement: 2 A Method for the Development and Implementation of an Integrated Business Management System Field of the Invention. The present invention relates to business management and 5 improvement and particularly to a method for designing and implementing a business management system having a quantifiable measure of effect. Background Art. There are a large number of business management systems in use today and eastern management systems vary widely between businesses. 10 Many businesses however do not have the business management systems and therefore, require external expert assistance in order to design and implement a business management system. Still further, once a business management system has been implemented in a particular business is not always the case that the periodic review of 15 the business management system and/or compliance with business goals are measured. In circumstances where this compliance is measured, it is really measured in a quantitative form but instead is measured qualitatively which can lead to differing opinions on whether the system is successful in achieving the required 20 aims. It will be clearly understood that, if a prior art publication is referred to herein, this reference does not constitute an admission that the publication forms part of the common general knowledge in the art in Australia or in any other country. Summary of the Invention. 25 The present invention is directed to a method for the development and implementation of an integrated business management system, which may at least partially overcome at least one of the abovementioned disadvantages or provide the consumer with a useful or commercial choice. With the foregoing in view, the present invention in one form, resides broadly 30 in a method for the development and implementation of an integrated business management system including the steps of: 1. conducting a business analysis to identify at least an existing management system; 3 2. Undertaking a benchmarking analysis at t=0 where t is time, based on the business analysis and comparing the business with at least one of the industry best practice, national standards and legislative requirements to arrive at a quantitative measure of the business performance at t-0; 5 3. Determining a business direction based on the benchmarking analysis; 4. Preparation of an integrated business management system and control document including formulation of procedures in at least marketing/development, operations, procurement, asset management and maintenance, financial/commercial control, administration, human resources, information technology, 10 environment/safety, business planning, direction, governance, compliance, risk assurance and continuity with one or more procedures provided for each business function based on the size and complexity of the business and the industry sector in which the business functions; 5. Implementation of the integrated business management system by the 15 business; and 6. Periodic benchmarking analysis based on the integrated business management system implementation and comparing the business with at least one of the industry best practice, national standards and legislative requirements and the business direction to determine a quantitative measure of the business performance to 20 compare a previous benchmarking analysis. In an alternative embodiment, the present invention resides in a computer processing apparatus for assembling an integrated business management system and control document in computer or human readable form, said computer processing apparatus including: 25 a. a memory including standard form storage means which stores data relevant to a standard form, standard procedures for each of at least marketing/development, operations, procurement, asset management and maintenance, financial/commercial control, administration, human resources, information technology, environment/safety, business planning, direction, 30 governance, compliance, risk assurance and continuity categories and the locations in which standard procedures for each category are located and complimentary standard procedure data storage means from which data 4 relevant to graphic representations of each said standard or required paragraphs may be retrieved; b. display means for displaying the standard for retrieved from said standard form storage means, the standard form including standard form identification 5 entry points; c. an input device including standard form identification entry points designated by indicating means indicative of respective ones of said standard procedure categories and entry means for entering one of a plurality of standard procedures already present in an entity into said standard form identification 10 entry points; d. an input device including standard procedure entry points designated by indicating means indicative of respective ones of said standard procedures and selection means for selecting one of a plurality of standard procedures displayed by said display means; 15 e. and wherein said standard procedure storage means are searched by entering through said standard form identification entry points and/or standard procedure entry points, search criteria including the entered standard procedure categories and/or entered standard procedures already present in an entity whereby upon entry of said search criteria the graphic representation of the or 20 each standard procedure and/or standard procedures already present in an entity which meet said search criteria are retrieved from the corresponding standard procedure data storage means and displayed by said display means; and f. said selection means being operable to select one of more of said retrieved 25 graphic representations of standard procedure and/or standard procedures already present in an entity whereby an integrated business management system and control document with standard procedures may be assembled in computer or human readable form. The integrated business management system and control document will 30 then typically be used as a basis for benchmarking the business in each of the particular categories. The benchmarking analysis will normally take place at t=0 where t is time and then periodically over time to arrive at a quantitative measure of the business performance to compare a previous benchmarking analysis. This 5 comparison will typically also be performed electronically using a comparison engine to compare the benchmarking analysis quantitative measure in each of the categories at t-t with the benchmarking analysis quantitative measure at t=0 to ensure that the business is moving toward or currently complies with industry best practice, national 5 standards and legislative requirements. The present invention includes computer processing apparatus. A typical computer processing apparatus will include one or more input devices, one or more output devices which typically will include at least one display means, at least one computer processor and associated data storage means. 10 The computer processing apparatus is also preferably linked or associated with one or more communications pathways in order to connect to a network of computers ought to a device capable of display or output of the assembled document. The present invention provides an apparatus for assembling an 15 integrated business management system and control document in computer or human readable form. In the context of the invention, the term "document" and includes but is not limited to any thing on which there is writing; (b) a map, plan, drawing or photograph; and (c) a thing from which sounds or visual images are capable, with or without the aid of a device, of being reproduced, and also includes a part of a 20 document as so defined and a copy, reproduction or duplicate of a document or of a part of a document. The term "document" also includes data held in electronic form which can be manipulated or processed by a computer processor to form a visual display of a document. Typically, the assembled document will be an electronic document 25 which is based on a template or form document. Normally, a standard form is provided for a particular purpose and according to the invention, a number of standard forms may be stored in the memory for different applications or industries. Standard forms may be added to the memory by the system administrator. The assembled document is typically assembled electronically. Once 30 assembled, the assembled document will either be saved, displayed or transmitted or any combination of these three actions may be taken. Normally, the memory will house standard forms in particular areas as well as standard procedures in each of the identified categories. The categories will 6 preferably include marketing/development, operations, procurement, asset management and maintenance, financial/commercial control, administration, human resources, information technology, environment/safety, business planning, direction, governance, compliance, risk assurance and continuity and procedures in one or more 5 of these categories will be included. Other categories may exist. The apparatus of the invention includes a memory having standard form storage means. Normally, a plurality of standard form templates or shells will be stored in the standard form storage means. Typically, the standard form templates or shells will be stored in electronic format. 10 It is preferred that each of the standard form templates or shells will have a particular set of standard procedures included as required by legislation or other requirements.. The standard form templates or shells will also preferably have a standardised layout as required by legislation or other requirements. Typically, the standard procedure storage means is divided into a 15 plurality of categories housing procedures related to that category. The categories are preferably searchable by a requestor allowing a requestor to search through the list of categories and to search for procedures within a particular category. The procedure data preferably allows retrieval of the procedure requested and provision of the procedure requested in the particular form required. 20 The memory also contains standard procedures relating to each category as well as the location of the standard procedures within the form. The memory therefore contains an indexing system of each form stored in the memory and a list of the standard procedures relating to each of the forms. One particular standard procedure may be required by more than one form or in more than one category. 25 The apparatus of the invention will typically ensure that standard procedures are entered into assembled document once selected by the requestor and/or insert the procedures that the user currently has in place in their business. The memory may be divided. In one preferred form, one portion of the memory will preferably be provided with location data relating to the location of 30 standard procedures and a second memory portion will typically store the graphical representations of the standard procedures. The standard procedures may be provided in an editable form but preferably, are provided in a non-editable form. Where entry of information into the 7 standard form is required, the apparatus of the invention will typically provide an input interface allowing or prompting entry of required procedure by the user if the user already has an existing procedure within the business and if not, will allow or prompt entry of a standard procedure by the user from those available and then the 5 processor will typically locate the procedure entered or the procedure selected in the correct location within the standard form. The standard procedures will also typically be maintained within the memory by the system administrator. The system administrator will typically have different powers to those of requestors. The system administrator will typically 10 control of the text of the standard procedures as well as the standard forms. Changes to the standard forms or the standard procedures is preferably only possible through or by the system administrator who then uploads be current forms and procedures into the memory. The system administrator is therefore responsible for the memory and 15 its contents including maintaining the currency of the contents of the memory to ensure that the standard forms and standard procedures comply with the relevant legislation under which the standard forms are required. Preferably, the apparatus of the present invention controls the input and assembly of the requested document such that feedback is provided by the apparatus 20 to the requester as to the assembly of the form. For example, if the requester requests procedures which are not allowed or provided for by the standard form, a warning will preferably be generated and provided to the requester. Similarly, if a procedures which should be included in the standard form according to the requirements is not selected, a warning will typically be generated in provided to the requester. 25 Selection of the procedures to be included however is left to the requester particularly when there are for example a number of standard procedures whose wording differs but which are required within the standard form. In the situations, the requester will be solely responsible for which alternate procedure to include. 30 The requester will typically be provided with a search interface allowing the entry or search parameters in relation to the standard form of document sought. Typically, the interface will be provided electronically with one or more input 8 fields into which the requester inputs information, typically in a particular form or using standardised search parameters. The apparatus of the invention will typically perform a search of the memory, in particular a search of the standard form storage means is conducted by the 5 processor based on the information input by the requester and the apparatus will preferably return a list of matches for the search. The list is typically displayed for the requester on an electronic interface. The requester can then select the standard form required from those presented (or perform further searching if the required form is not listed) using the 10 input device. Typically, the requester will designate a standard form. The requester will then select the standard procedures from those available or required by the standard form. Again, information entry points are typically provided for the selection of the standard procedures. Typically, a list of 15 standard procedures will be produced or generated by the processor according to the standard form selected by the requester in the required categories allowing the requester to select from a list using the input means. Therefore, the standard form is typically identified in response to search conducted by the requester and in the standard procedures are generated 20 according to the standard form selected. The user can then either enter procedures which they currently have in place or choose standard procedures from those available in the storage means which relate to the standard from chosen. The standard procedures which may be included in a number of forms may be produced in relation to each of the forms or a separate search mechanism may be provided to identify these 25 procedures. Further, there may be an additional portion of the apparatus which allows for search of all available procedures. This may be particularly useful in response to a warning which is generated or produced that a procedure which is required in the standard form has not been selected by a requester. 30 Once selection of the standard procedures has been completed (or alternatively as the selection is progressing) the apparatus will preferably retrieve the graphical representation of the selected standard form and each of the standard procedures and assemble the document, preferably electronically.

9 The graphical representations referred to above may be different for standard forms and for standard procedures. For example, in relation to a standard form, the graphical representation of a standard form will typically include at least one and normally a plurality of markers or insertion points in order to identify the 5 locations to insert the standard procedures. One or more rules are preferably defined for each graphical representation of each standard form as to the number, type and specific location within the standard form of the standard procedures which are required by the legislation in relation to which the form is produced. Typically, each standard form will be stored as electronic data and will 10 be generated as an editable graphical representation each time the standard form is selected by a requester. In relation to standard procedures, these can be either normally editable graphical representations allowing no changes and which are simply inserted directly into the assembled document at assembly or alternatively, the standard procedures 15 may be provided as editable graphical representations allowing the insertion of additional material, either prior to, concurrently with or after assembly of the assembled document. This may particularly be the case where a standard procedure requires input from the requester to properly identify the requester or information available only to the requester. One or more input fields may be provided in order for 20 entry of this information. The input device including standard form identification entry points and the input device including standard procedure entry points may be the same input device will typically will be a set of two interfaces generated by the processor to allow entry or selection of the different requirements. 25 There is typically also an input device or interface for the requester to input information particular to the requester to allow inclusion of this material into the assembled document. Information which may be input includes any trademarks or identifying information particular to the requester. This preferably allows tailoring of the assembled document to the particular requester. 30 Normally, the requester will be required to purchase the assembled document. An associated apparatus or system is therefore preferably provided to charge or collect electronic payments. Many of these apparatus and systems are available commercially and any may be used.

10 Typically, the requested document is assembled remotely and is delivered (normally electronically) to the requester via an electronic indications pathway associated with the apparatus of the invention. Typically, the assembled document will not be delivered until payment for the document has been received or made. 5 In the present case, the relevant field of economic endeavour is the use of word processing to assemble a document in computer or human readable form. The end result achieved is the retrieval of graphic representations of standard forms of document and standard or required paragraphs for inclusion into that standard form document, for assembly of the document. The mode or manner of obtaining this. 10 which provides particular utility in achieving the end result, is the storage of standard forms of document and standard or required paragraphs analysed according to categories, for search including "flagging" (and "unflagging") and selection by reference thereto. The preferred outcome of the system described above is a product being an 15 integrated business management system and control document that is based on the standard business functions widely taught in normal business education. This document will likely have one or more constituent parts has identified above. The document will also have one or more associated or related documents that will be used in association with the integrated business management control document in order to 20 achieve the aims of the business. The document will typically be assembled from information provided into the computer apparatus by the user in relation to procedures that they have in place already within the business or template procedures will be used in at least marketing/development, operations, procurement, asset management and maintenance, financial/commercial control, administration, human 25 resources, information technology, environment/safety, business planning, direction, governance, compliance, risk assurance and continuity with one or more procedures provided for each business function based on the size and complexity of the business and the industry sector in which the business functions. This will ensure that the document has the required elements and components to then be used as a basis for 30 benchmarking the business. It is particularly preferred that be associated or related documents are identified with a unique identification means for consistency. It is further preferred, that the associated or related documents include procedures for each business section I1 as outlined in step 4 and that the documents in each business section be identified as belonging to the business section through the identification means. The identification means will typically be an alphanumeric system which will include at least the portion relating to the business section and then a numerical sequence to identify the 5 particular document containing procedures within that business section. The formulation of a particular control document will also allow or enhance the benchmarking analysis as it may be used as a basis for the establishment of the quantitative measure of business performance in successive periodic benchmarking. Obviously the control document cannot be used for the initial benchmarking analysis 10 but may be used for each benchmarking analysis after that. The control document may be provided as a physical document or more preferably, as an electronic document. The electronic document will typically have a data entry capability such that a user can update fields in the control document as goals or milestones are reached. Providing the document in such a form will 15 preferably enhance the ability of the business or the consultant to provide ongoing benchmarking. It is preferred that the business analysis is performed either as a self assessment by the business or as self-assessment guided by a consultant. The business analysis will typically be conducted using a questionnaire having 20 a particular set of questions and/or alternative responses. It is particularly preferred that the questionnaire be provided in electronic format, normally as a fillable form. Typically, where provided in this format, the questionnaire will include checkboxes/radio buttons or "yes/no" questions to be designated by a user of the questionnaire. 25 Provision of a questionnaire in this format will preferably allow the answers or the data forming at least some of the answers (or parts of answers) to the questions in the questionnaire to be integrated with or imported directly into the integrated business management control document. For example, some of the answers from the questionnaire may be pre-populated into the integrated business management control 30 document. Typically, the questionnaire will be divided into a number of sections with each section covering a particular portion, business unit or business subsection. Preferred divisions include sections relating to the general organisational details, 12 companywide procedures or documentation, operations, administration, finance, asset/resource management, purchasing/procurement, information technology, human resource management, business planning, direction, governance, compliance, risk assurance and continuity and environmental, health and safety concerns. 5 Preferably, each of these sections will be divided into a number of subsections with questions in relation to each subsection. Preferably, the subsections and the questions within the subsections are aimed at identifying the current business system including any existing documentation, procedures, and measurement tools are in existence in the business at the time when the initial questionnaire is undertaken. 10 As mentioned above, after the initial questionnaire is completed for the first round of benchmarking analysis and the integrated business management control document has been created, the control document will typically be used for ongoing benchmarking analysis. As an example of a particularly preferred embodiment, the following 15 subsections and example questions may be used for each of the sections outlined above: 1. General organisational details 1.1. Industry associations/professional bodies 1.1.1. Does the business belong to any industry associations or 20 professional bodies; 1.2. Organisational structure 1.2.1. Include a copy or draw the company organisational structure. 1.2.2. Include a breakup of staff with numbers, qualifications and the designation such as permanent, casual, temporary or trainee. 25 1.2.3. Include position is classed as "prescribed occupations" for example first aid or workplace health and safety officers. 1.2.4. Include authority delegations for each position and advise whether this is documented; 1.3. Industry groups that the business services or intends to service 30 1.3.1. list which industry groups business services currently or intends to service in the future for example domestic, commercial or industrial; 1.4. Business plan 13 1.4.1. is there a current business plan and if so please attach a copy; 1.5. Company registrations 1.5.1. Unaccompanied registrations for example health and safety registrations, environmental licences; 5 1.6. Marketing 1.6.1. do you have a marketing plan (yes or no) if yes attach a copy; 1.6.2. do you have an advertising plan (yes or no) if yes attach a copy; 1.6.3. do you have a business profile (yes or no) if yes attach a copy; 1.6.4. does the business understand the requirements of the Trade 10 Practices Act (yes or no); 1.6.5. does the business at a process to control or convey a positive business image (yes or no); 1.7. Legislation/Australian and industry standards 1.7.1. list all legislation/industry-standard/codes that the business is 15 required to follow for example vocational education, training and employment, quality, safety, environmental; 1.7.2. does the business have copies of the relevant standards (yes or no); 1.7.3. how are these updated; 20 1.7.4. does the business have a compliant management officer (yes or no); 1.7.5. does the business have a corporate governance Ofc or due diligence officer (yes or no); 1.8. Government inspections 25 1.8.1. does the business have scheduled government inspections (yes or no); 1.8.2. if yes, provide a list of the inspections and the relevant dates; 1.9. Business policies/objectives/strategies 1.9.1. what business policies/objective/strategies are documented; 30 1.9.2. for example business ethics, business objectives, safety policy, rehabilitation policy, quality policy, personnel policy 2. Companywide procedures or documentation 2.1. System maintenance; 14 2.11. 1. does the business conduct inspections (yes or no); 2.1.2. does the business conduct workplace audits (yes or no); 2.2. Below standard incident management; 2.2.1. is there a policy for handling below standard instance including 5 documentation; 2.2.2. examples of where this may be used are customer complaints, faulty equipment, unsafe work practices, accidents, potential hazards, damage to company or client or public property, complaints of misconduct or harassment; 10 2.3. Intellectual property; 2.3.1. the business have any intellectual property assets; 2.3.2. how are these protected; 2.3.3. is there a register (yes or no); 2.4. System structure and control; 15 2.4.1. designate an officer for maintenance of the integrated business management system 2.5. Privacy/confidentiality; 2.5.1. does the business hold confidential information (yes or no); 2.5.2. how is this controlled; 20 2.5.3. who has access to this information; 2.5.4. is there a practice of training in place (yes or no); 2.5.5. are all staff aware of the Privacy Act (yes or no); 2.6. Risk exposure; 2.6.1. has the business identified and documented the risk exposure in the 25 business, the product or service, facilities or plant, preferred suppliers, staff, finance, and process (yes or no); 2.7. Client development/communications; 2.7.1. does the business maintain a client or customer database (yes or no); 30 2.7.2. how was maintained; 2.7.3. are the staff trained in client contact; 2.8. Internal communication; 2.8.1. how did this to communicate; 15 2.8.2. are there regular meetings with managers or supervisors (yes or no); 2.9. Reference documents; 2.9.1. is a list of all reference documents required for the business 5 maintained. Examples of these documents included legislation, Australian standards, industry standards, codes of practice and technical documents; 2.9.2. who maintains these and how they maintained; 3. Operations 10 3.1. How are enquiries received; 3.1.1. is a list maintained (yes or no); 3.1.2. are employees trained (yes or no); 3.2. Are tenders/quotes prepared for contracts or jobs; 3.2.1. (yes or no); 15 3.2.2. who writes the tenders; 3.2.3. is there a follow-up on a tender; 3.3. What processes followed after a contract is awarded; 3.3.1. is the scope defined (yes or no); 3.3.2. is a deposit required (yes or no); 20 3.3.3. how was the order processed; 3.3.4. is a file established (yes or no); 3.3.5. what are the file's contents; 3.3.6. is ajob register maintained (yes or no); 3.4. Design work; 25 3.4.1. does the business do design work (yes or no); 3.4.2. identify the people that do the work and their qualifications; 3.5. Procedures, forms, computer files; 3.5.1. obtain copies or descriptions; 3.6. Planning the job; 30 3.6.1. explain how the job is planned; 3.6.2. are there environmental, health and safety and or quality plans in place (yes or no); 3.6.3. are risks investigated (yes or no); 16 3.7. Doing the job; 3.7.1. how are the jobs prioritised; 3.7.2. how was the workplace controlled; 3.7.3. how are variations to the order dealt with; 5 3.7.4. is there a financial controller for the job (yes or no); 3.8. Closing a job; 3.8.1. is the product delivered checked against specification (yes or no); 3.8.2. does the customer signed off (yes or no); 10 3.8.3. otherjob details archived (yes or no); 3.9. Control of contractors; 3.9.1. is there a person designated to control the contracts (yes or no); 3.9.2. does the business maintain a list of contractors or preferred contractors (yes or no); 15 3.10. Client document control 3.10.1. how does the business controll documentation given by the client; 4. Administration 4.1. Telephone; 20 4.1.1. who answered the phone; 4.1.2. who takes messages; 4.1.3. how are these recorded and passed on; 4.2. Correspondence; 4.2.1. incoming correspondence process; 25 4.2.2. outgoing correspondence process; 4.2.3. e-mail process; 4.2.4. fax process; 4.2.5. letter process; 4.2.6. internal memo process; 30 4.2.7. filing process; 4.2.8. archive process 4.2.9 forms process 4.2.10. postage process; 17 4.3. Control stamps and tax; 4.3.1. include a sample of all the stamps used on any documentation; 4.4. Agendas; 4.4.1. provide a copy of a standard agenda; 5 4.4.2. provide a timetable for periodic meetings; 4.5. Distribution; 4.5.1. provide a copy of all forms used in relation to distribution; 4.6. Company access material; 4.6.1. does the business maintain a register of keys or swipe cards (yes 10 or no); 4.6.2. who updates the register; 4.7. Internal administration resources; 4.8. Standard office stationery purchase list; 4.8.1. is there a standard stationery order; 15 4.8.2. who are responsible for it; 4.8.3. how often is stationery ordered; 4.8.4. is there an approval process; 4.8.5. are there preferred suppliers; 5.Finance 20 5.1. Accounting/Payroll systems; 5.1.1. is the accounting system and manual system (yes or no); 5.2. Preferred suppliers list; 5.2.1. who other businesses preferred suppliers; 5.2.2. who maintains this list; 25 5.2.3. how often is the list reviewed; 5.3. Creditors; 5.3.1. copy of all forms used in relation to creditors; 5.3.2. who approves payments; 5.3.3. how are the payments made; 30 5.4. Debtor Management; 5.4.1. copy of all forms used in relation to debtors; 5.4.2. who invoices; 5.4.3. how often are invoices sent; 18 5.4.4. how are non-payments control; 5.5. Credit Checks for new clients; 5.5.1. is a credit check carried out; 5.6. Company Charge Cards; 5 5.6.1. copy of all forms used in relation to charge cards; 5.6.2. who controls the issue of the cards; 5.6.3. who reconciles the payments; 5.7. Government subsidies; 5.7.1. what records are maintained in order to obtain government 10 subsidies; 5.7.2. who is responsible for these records; 5.7.3. more government funding is accessed; 5.8. Petty Cash\Financial Records; 5.8.1. what is the petty cash limit; 15 5.8.2. how is reconciled; 5.8.3. what documentation is required; 5.8.4. who controls the petty cash; 5.9. Hire Purchase/Rentals/leases; 5.9.1. is there a register; 20 5.9.2. who controls the register; 5.10. Payroll/allowances; 5.10.1. a payroll system is used; 5.10.2. superannuation; 5.10.3. compensation/remuneration/salary/wages 25 5.10.4. fringe benefits; 5.10.5. staff expenses; 5.10.6. staff leave; 5.10.7. is a register kept for all of the above; 5.11. Insurance; 30 5.11.1. what insurance coverage does the business have; 5.11.2. who was the provider; 5.11.3. who is responsible for maintenance; 5.11.4. who handles claims; 19 5.12. Reviews 5.12.1. the business have a formal review process; 5.12.2. who is responsible; 5.12.3. how often is performed; 5 5.12.4. what documentation is provided or required; 6. Asset/resource management 6.1. Asset register; 6.1.1. does the business have a detailed list of all plant equipment and facilities (yes or no); 10 6.2. Inspection/testing; 6.2.1. is a formal process for maintenance and statutory inspections (yes or no); 6.3. Maintenance; 6.3.1. does the business have a formal maintenance schedule (yes or 15 no); 6.3.2. is an internal or external contractor used for maintenance; 6.3.3. how is maintenance controlled; 6.3.4. is there a defect report form (yes or no); 6.4. Storage; 20 6.4.1. how is equipment stored on site hand in the office; 6.5. Training; 6.5.1. is there a training manual (yes or no); 6.5.2. who maintains the training manual; 6.6. Calibration; 25 6.6.1. is equipment calibration required; 6.6.2. is a record kept of all equipment settings and a calibration schedule (yes or no); 6.7. Identification numbers; 6.7.1. is the company equipment individually identified (yes or no); 30 6.7.2. who is responsible for this; 6.8. Issue of equipment; 6.8.1. our tools issued staff; 6.8.2. is a register kept; 20 6.8.3. who maintains the register; 7. Purchasing/procurement; 7.1. Process; 7.1.1. how is equipment purchased; 5 7.2. Ordering; 7.2.1. how and who orders equipment; 7.2.2. what standards does the company have for new equipment; and 7.2.3. the safety/environment/quality considered when purchasing; 7.3. Receiving incoming goods; 10 7.3.1. are all incoming goods inspected (yes or no); 7.3.2. who performs this; 7.4. Stolen/misplaced product; 7.4.1. it is a process in the event of equipment being misplaced or stolen (yes or no); 15 7.5. Preferred suppliers list; 7.5.1. is there a preferred suppliers list (yes or no); 7.5.2. who maintains this list; 7.6. Supplier consultations; 7.6.1. who maintains the partnership with suppliers; 20 7.7. Inventory/warehousing/issuing; 7.7. 1. does the business carried inventory (yes or no); 7.7.2. is there a formal inventory system; 7.7.3. who is responsible for maintaining the system; 7.8. Returns to suppliers; 25 7.8.1. what process is used to control returns; 7.9. Customer/client supplier item/product; 7.9.1. now a customer supplied items controlled; 8. Information technology, 8.1. Access; 30 8.1.1. is access controlled (yes or no); 8.1.2. who controls access; 8.1.3. is there a register(yes or no); 8.2. Viruses; 21 8.2.1. how viruses controlled; 8.3. Software; 8.3.1. is access controlled (yes or no); 8.3.2. who controls access; 5 8.3.3. is there a register (yes or no); 8.4. Backup; 8.4.1. is a formal backup system (yes or no); 8.5. Saving; 8.5.1. how our files saved; 10 8.5.2. is there a system used for designation of a file name (yes or no); 8.6. Internet/e-mail; 8.6.1. what controls are in place for the Internet/e-mail in order to prevent viruses or misuse; 9. Human resource management; 15 9.1. Unions; 9.1.1. what unions are the employees members of; 9.2. Awards/EBA/agreements; 9.2.1. does a business maintain copies of all applicable awards (yes or no); 20 9.3. Conditions; 9.3.1. are there any conditions for employing staff (yes or no); 9.4. Recruitment; 9.4.1. who recruit staff; 9.4.2. is a formal process (yes or no); 25 9.5. Human resource planning; 9.5.1. is the human resource planning (yes or no); 9.6. position descriptions; 9.6.1. are there position descriptions (yes or no); 9.7. Selection/placement; 30 9.7.1. what is the process of selection/induction of new employees; 9.8. Training; 9.8.1. is training provided; 22 9.8.2. is there a register of training that has all or will be supplied (yes or no); 9.8.3. is there a list of standard training required (yes or no); 9.9. Counselling/discipline; 5 9.9.1. is a counselling/discipline process (yes or no); 9.10. Termination/separation; 9.10.1. is there a termination/separation policy (yes or no); 9.10.2. who performs terminations; 9.10.3. who ensures that the required steps are taken; 10 9.11. General employment issues; 9.11.1. are there uniform requirements (yes or no); 9.11.2. parking; 9.11.3. work hours and over time; 9.11.4. timesheets; 15 9.12. Monitoring performance; 9.13. are performance appraisals conducted (yes or no); 9.14. who conducts them; 9.15. do you have form (yes or no); 10.Environmental, health and safety concerns; 20 10.1. Risk management; 10.1.1. how are risks at the workplace and on-site identified; 10.1.2. are these documented (yes or no); 10.2. Hazardous substances; 10.2.1. does the business deal in hazardous substances (yes or no); 25 10.2.2. is there a hazardous substance register (yes or no); 10.2.3. is there an approval process (yes or no); 10.3. Manual handling; 10.3.1. how are manual handling situations managed; 10.4. Environmental monitoring; 30 10.4.1. is any environmental monitoring conducted in the organisation (yes or no); 10.5. Awareness sessions; 23 10.5.1. are awareness sessions on smoking, drinking, bullying, fitness, aggression conducted (yes or no); 10.5.2. who is responsible for these; 10.6. Waste control; 5 10.6.1. what types of waste product are produced by the company; 10.6.2. what controls are in place; 10.7. Emergencies; 10.7.1. is there an emergency plan (yes or no); 10.7.2. are there regular drills (yes or no); 10 10.7.3. is there a rescue plan (yes or no); 10.7.4. is there a disaster recovery plan (yes or no); 10.7.5. are these regularly updated (yes or no); 10.8. Electrical safety; 10.8.1. does the electrical installation comply with the applicable 15 standard (yes or no); 10.8.2. is there a list of all electrical items (yes or no); 10.9. Personal protective equipment; 10.9.1. is this type of equipment necessary in the business (yes or no); 10.9.2. is a register kept of which employees have this equipment (yes 20 or no); 10.9.3. is a record kept of training (yes or no); Importantly, this information is collected and is preferably entered into an electronic form which then integrates or synchronises the information contained in the questionnaire with the control document. There will typically be importation of the 25 responses into the control document. A large part of the preferred questionnaire will deal with identifying the legislation that applies to the particular business or organisation or the best practice in the industry, and then the obligations as a result of this legislation or best practice. This will involve an investigation of the obligations or duties of the 30 business/organisation, and identification of the stakeholders. The questionnaire is particularly important for establishing the base level requirements for the benchmarking analysis. Normally, the questionnaire and particularly the questions in the questionnaire will be designed or formulated for a 24 particular industry to identify sufficient information in the business in order to set or establish the import aspects of the business for the benchmarking analysis. Once the questionnaire has been completed, it will typically provide enough information about the important aspects of the business in order that the business 5 system can be benchmarked. Typically, the benchmarking analysis will be conducted at engagement and then periodically over the course of the implementation in order to measure the effect of the business management system and to make any changes required in order for the business to reach its desired level of performance. Normally, the initial benchmarking analysis at t=0 will be conducted on the 10 basis of the information provided in the questionnaire. This benchmarking analysis will preferably be based on the information contained in the electronic fillable form of the questionnaire. The benchmarking analysis is preferably performed against the backdrop of the procedural areas used to formulate the integrated business management system control document. 15 Typically, the benchmarking analysis will be conducted on each procedural section identified in the business analysis and each section will be benchmarked. Typically, each procedural section will be weighted and scored. This will preferably allow achievement of a quantitative measure of performance at t=0. Typically, the maximum score for any particular procedural section will be 20 embedded in the electronic form or questionnaire which is completed by the business at t-0. Therefore, by entering or answering the questions in the questionnaire, the quantitative measure of that particular question, section, and overall business will be arrived at simply by filling out the questionnaire. Normally, the business will not be able to view the scores for each procedural section or question as this may flaw their 25 responses. Typically, the benchmarking analysis will be saved for future time in order to compare with the benchmarking analysis conducted on engagement. Further, successive benchmarking analyses will also be saved for comparison purposes. Typically, a single quantitative score will be arrived at for the overall business 30 as well as component sub totals in each procedural section. This will allow comparison of the performance of procedural sections as well as the overall business in successive benchmarking analyses.

25 Once the business has been benchmarked at engagement, the business and the consultant will then normally determine a business direction based on the benchmarking analysis. This will normally be established by comparing the quantitative measure of success with the best practice standard in the industry. 5 Typically, the minimum standard to be met may be set by legislative requirements. Normally, the business and the business consultant will develop goals and milestones for future benchmarking and also develop time periods in order to meet those objectives. These goals and milestones will then typically be used to prepare the integrated business management control document. 10 The preparation of an integrated business management system control document will typically include formulation of procedures in at least, operations, procurement, asset management and maintenance, financial/commercial control, administration, human resources, information technology and environment/safety with one or more procedures provided for each business function. 15 Preferably, the business and business consultant will develop a quantitative measure of their ultimate goal in each procedural area. According to a particularly preferred embodiment, the development of the integrated business management system and the control document will also result or acquire as a consequence, the development of other documents. A list of these 20 documents in each of the particular areas according to a preferred embodiment includes: 1. Business direction documents 1.1. Quality Safety Environmental policy 1.2. Pamphlet - our commitment to you 25 1.3. Business Management System policy manual 1.4. Human resource management policy and plan 1.5. Quality/safety/environmental protection management program 2. Companywide issues 2.1. Planning process 30 2.2. Business reporting/licensing/registration plan 2.3. Company secretary document 2.4. Risk/compliance management procedure 2.5. Business ethics/confidentiality/intellectual property procedure 26 2.6. Business management system - structure and control document 2.7. Management System maintenance/improvement document 2.8. Below standard incident management forms 2.9. Business and project medication/consultation procedure 5 3. Marketing/development 3.1. Marketing/development management plan 4. Operations 4.1. operations overview flow chart 4.2. overview of each operational procedure 10 4.3. overview of each operational work instruction 5. Procurement 5.1. Purchasing/procurement management process 6. Asset management/maintenance 6.1. Asset management/maintenance overview plan 15 7. Financial/commercial 7.1 Financial management process 8. Administration 8.1. /administration management process 9. Human resource management 20 9.1. Human resource management - process overview 9.2. Recruitment, selection and appointment of staff procedure 9.3. Staff training and development procedure 9.4. General employment issues procedure 9.5. Performance management procedure 25 9.6. Grievance/dispute management procedure 9.7. Termination/separation management procedure 10. Information technology 10.1. Information technology management procedure 11. Environmental/health and safety 30 11.1. Hazardous substances management procedure 11.2 Fitness for work procedure Emergency/disaster recovery plan 11.3. Pollution and waste management plan 11.4 Injury, illness and rehabilitation management plan 27 11.5 High risk activities management procedure 11.6 Manual tasks and personal protective equipment procedure The formulation of the integrated business management system and control document will typically result from the questionnaire and benchmarking analysis 5 conducted at engagement. The formulation of the system will typically include establishment of any of the procedures which are not yet in place including a business structure if one is not present. The procedures, work instructions and all forms will typically be designed and 10 provided based on the business response to the questionnaire. It is particularly preferred that be system will be developed in the following order; 1. Operational management 2. Make them/asset management 15 3. Procurement management 4. Financial management 5. Administration management 6. Capt and resource management 7. Marketing and development management 20 8. Information technology management 9. Companywide documentation 10. Environmental and safety management This order is not essential however it has been found that this is the most efficient order as some areas overlap and fewer amendments are typically required by 25 following the above order. Once completed, the consultant will typically go through all of the business forms, work instructions, procedures and ensure that they are all added or provided for in the control document or related documentation. All documentation will require sign off by the business prior to implementation. 30 The consultant will also typically produce all of the forms, and any manual including the control document and related documents for forwarding to the business. The documentation may be provided in hard copy, but preferably, will be provided as an electronically implemented and document which is capable of updating. There will 28 typically be provisions for entering a revision number in order to control the additions to the document. Once the integrated business management system and control document together with any other supporting documentation have been designed, the system will 5 then typically be implemented by the business. Once implemented, the business will operate under the system until the first milestone or period ends at which time, the first of the periodic benchmarking analyses will take place. The periodic benchmarking analysis is based on the integrated business management system implementation and comparing the business with at least one of 10 industry best practice, national standards and legislative requirements and the business direction to determine a quantitative measure of the business performance to compare a previous benchmarking analysis. This will allow the business to test themselves against the previous benchmarking analysis and to ascertain whether the implementation of the system 15 (and the continued implementation of the system) is having the desired effect of moving them closer towards the industry best practice. If the quantitative measure of performance of a later benchmarking analysis is lower than an earlier benchmarking analysis, then adaptation of the integrated business management system will be required. 20 Importantly, the method of the present invention establishes a process whereby a business can measure itself against the baseline of the industry best practice and/or the minimum standard of legislative requirements in the industry, assist with designing or formulation of an integrated business management system including all the required processes and procedures and then ongoing measurement against the 25 industry best practice and/or the minimum standard of legislative requirements in the industry to monitor improvement it comes as a result of the business management system. Brief Description of the Drawings. Various embodiments of the invention will be described with reference 30 to the following drawings, in which: Figure 1 is a business management system overview flowchart showing the procedures and their interrelationship according to a preferred embodiment of the present invention.

29 Figure 2 is an indicative process for integrating quality, safety, environment, risk and compliance management according to a preferred embodiment of the present invention. Detailed Description of the Preferred Embodiment. 5 According to a preferred embodiment, a method for the development and implementation of an integrated business management system is provided. The preferred method for the development and implementation of an integrated business management system includes the steps of: 1. conducting a business analysis to identify at least an existing management system; 10 2. Undertaking a benchmarking analysis at t=0 (engagement) where t is time, based on the business analysis and comparing the business with at least one of industry best practice, national standards and legislative requirements to arrive at a quantitative measure of the business performance at t=O; 3. Determining a business direction based on the benchmarking analysis; 15 4. Preparation of an integrated business management system and control document including formulation of procedures in at least marketing/development, operations, procurement, asset management and maintenance, financial/commercial control, administration, human resources, information technology and environment/safety with one or more procedures provided for each business function; 20 5. Implementation of the integrated business management system by the business; and 6. Periodic benchmarking analysis based on the integrated business management system implementation and comparing the business with at least one of industry best practice, national standards and legislative requirements and the business direction to determine a quantitative measure of the business performance to compare a previous 25 benchmarking analysis. The product of the method described above is an integrated business management system and control document. This document will likely have one or more constituent parts has identified above. The document will also have one or more associated or related documents that will be used in association with the integrated 30 business management control document in order to achieve the aims of the business. The formulation of a particular control document will also allow or enhance the benchmarking analysis as it may be used as a basis for the establishment of the quantitative measure of business performance in successive periodic 30 benchmarking. Obviously the control document cannot be used for the initial benchmarking analysis but may be used for each benchmarking analysis after that. The control document may be provided as a physical document or more preferably, as an electronic document. The electronic document will typically have a 5 data entry capability such that a user can update fields in the control document as goals or milestones are reached. Providing the document in such a form will preferably enhance the ability of the business or the consultant to provide ongoing benchmarking. It is preferred that the business analysis is performed either as a self 10 assessment by the business or as self-assessment guided by a consultant. The business analysis will typically be conducted using a questionnaire having a particular set of questions and/or alternative responses. A particularly preferred embodiment of a Questionnaire form in hardcopy is described in the attached "Annex 1" which forms a part of the specification. 15 It is particularly preferred that the questionnaire be provided in electronic format, normally as a fillable form. Typically, we provided in this format, the questionnaire will include checkboxes/radio buttons or "yes/no" questions to be designated by a user of the questionnaire. Provision of a questionnaire in this format will preferably allow the 20 answers or the data forming at least some of the answers (or parts of answers) to the questions in the questionnaire to be integrated with or imported directly into the integrated business management control document. For example, some of the answers from the questionnaire may be pre-populated into the integrated business management control document. 25 Typically, the questionnaire will be divided into a number of sections with each section covering a particular portion, business unit or business subsection. Preferred divisions include sections relating to the general organisational details, companywide procedures or documentation, operations, administration, finance, asset/resource management, purchasing/procurement, information technology, human 30 resource management and environmental, health and safety concerns. Preferably, each of these sections are divided into a number of subsections with questions in relation to each subsection. Preferably, the subsections and the questions within the subsections are aimed at identifying the current business 31 system including any existing documentation, procedures, and measurement tools are in existence in the business at the time when the initial questionnaire is undertaken. As mentioned above, after the initial questionnaire is completed for the first round of benchmarking analysis and the integrated business management control 5 document has been created, the control document will typically be used for ongoing benchmarking analysis. A particularly preferred embodiment of a consultant information sheet in hardcopy is described in the attached "Annex 2" which forms a part of the specification. 10 A particularly preferred embodiment of a work instruction sheet in hardcopy is described in the attached "Annex 3" which forms a part of the specification. In the present specification and claims (if any), the word "comprising" and its derivatives including "comprises" and "comprise" include each of the stated 15 integers but does not exclude the inclusion of one or more further integers. Reference throughout this specification to "one embodiment" or "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearance of the phrases "in one embodiment" or "in an 20 embodiment" in various places throughout this specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more combinations. In compliance with the statute, the invention has been described in language more or less specific to structural or methodical features. It is to be 25 understood that the invention is not limited to specific features shown or described since the means herein described comprises preferred forms of putting the invention into effect. The invention is, therefore, claimed in any of its forms or modifications within the proper scope of the appended claims (if any) appropriately interpreted by those skilled in the art. 30 ANNEX 1 Advance ProfRtPlan THE BUSINESS MANAGEMENT SYSTEM Each piece of the circle below represents a function, which makes up the Business Management System. Each function / piece is vital to the Business Management system. If one piece/ function Is missing the circle is incomplete therefore the Business Management System is incomplete. The Business Management System Components EHs BMSD INFI BMSD3 - Directional Documents COY - CornpanyWide MKT - Marketing OPS- Operational Management PMM - Purchas'ng, Maintenance And Asset Management

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FIN - Financial Management ADM - Administration Management HRM - Human Resource Management INF - Information Technology EHS - Environmental, Health and Safety Management AOM CPS FIN PMM The Business Management System is notjust a quality system. It's an integrated system that documents every activity, task and requirement (Iegislatlon/ standards) that a business as a whole needs to carry out to stay viable. Business Managemeni System Explained (CopyigPh @ Advance Profitplan' Page:1I of 2 Ae4ion No. I Mvance Pr1fitPlan FUNCTIONS EXPLAINED BMSD-00 - Business Ma nacement System Directional Documents These documents establish what direction you want to go in and what standard you want to achieve. It includes policy statements, objectives and Business plans. COY-1 00 -Company Wide FIlom a company perspective. It explains: - Company requirements to adhere to the law such as business registration etc - How to control the management system (creating and auditing system) - Management of Incidents / injuries. - Compliance/risk management MKT-200 - Marketing Any Marketing /advertising / development/ promotional activities for the business. OPS-30 -O erations Hands on day-to-day activities under taken in providing the service/product io your clients/customers. It covers from job enquiry to job close out. This function covers all areas that make the money for the business. PRO-400 - Purchasing This function covers all purchasing /procurement of materials/services etc. Itcovers store control, preferred suppliers and inventory systems. MNT-500 - Maintenanice / Asset Management This function covers the purchasing, control and maintenance of all assets (facilities/equipment/tools etc) required to operate the business/organization and to provide the service/product to client. It also covers legislative obligations in this area. It covers the process from purchasing through to when the asset Is sold / destroyed. F IN-600 - Fins nce invoicing, blls, payroll, creditor, debtor management, etc. Any job performed by the finance team in the head office. ADM-700 - Administration This covers correspondence, filing, archlving, office processes. This function Is mainly created for the office staff. HRM-800 - Hurnan Resource Management This function covers all areas from hiring, managing, training, paying and terminating staff. Also Included in this is rehabilitation procedures. INPF-90 - Information Technolouv This function covers the management of aspects relating to electronic services used by the organization such as computers / electronic equipment passwords, emails, internet, intranet, backing up. etc. EHS-1000 - Environmental. Health and $afety This function covers specific safety and environmental issues that cannot be covered In other areas such as operations and maintenance etc. It covers such things as hazardous substance management, waste control, work permit system, manual tasks, etc. Business Management System Eplalned (CopyrigN @ Advance Profitsan) Page2 of 2Re,4sIon No: I STEPS INVOLVED WITH INTRODUCING AN INTEGRATED BUSINESS MANAGEMENT SYSTEM Advance ProfitPlan INCORPORATING QUALITY SAFETY /ENVIRONMENT MANAGEMENT ELEMENTS Marketing Document - Integration Page A of 14 Revision No. 2 Copyright @ AdvancEthrofiplan A CONTENTS 1. START POINT - BUSINESS ANALYSIS 1.1 Business 1.2 Product / Service 1.3 Risk 1.4 Standards 1.5 Management System 1.6 Benchmark 1.7 The Direction Forward 2. FUNCTIONAL AREAS IN ALL BUSINESS 2.1 Business Functions 2.2 Key Activities 3. BUSINESS MANAGEMENT SYSTEM 3.1 Business Direction 3.1.1 Plan 3.1.2 Objective 3.1.3 Policy 3.1.4 Outcomes / Performance Measures 3.2 Management System 3.2.1 Integrated Management System 3.2.2 Sub Systems 3.2.3 Components 4. BUSINESS MANAGEMENT SYSTEMS LINKED COMPONENTS (Diagram) MarIeting Document - Integration Page 2 of 14 Revision No. 2 Copyright @ Advance Profltplan A 1. START POINT - BUSINESS ANALYSIS 1.1 Business 1.1.1 Analyse your business. What are you doing wel, what are you doing poorly and what direction are you heading in or want to head in. 1.1.2 If you haven't already done so you need to clarify and define the following: (this is not an exhaustive list) a. What type of business do you have? b. What do you want to achieve for your business? c. What do you want to achieve for your business? d. Where is your business at now and where do you want it to go? e. What business objectives do you currently have? f. Do you want to maintain, develop or grow your business? g. How do you manage your business h. What are your competitors doing differently to you? i. What is the future of the product / service you offer? j. What is the product / service you offer? k. What are your legal obligations in relation to your business, staff, product, facilities etc. 1. What are the threats / risks faced by your business (existing or potential) 1.2 Product / Service Having worked your way through the above, your next step is to analyse your product / service: a. What is your understanding of or how would you define a "quality product / service"? b. How would your existing or future customer define or understand a "quality product / service"? c. How would your industry / competitors define or understand a "quality product / service"? 1.3 Risk Identify and assess the risk exposure in each activity of your business: a. Procurement of material / product / services / sub contractors b. Transportation of raw material / product / finished product C. Inventory / storage d. Process / manufacture program / work method / workflow e. Finance / accounts / debitor / creditor f. Human resources g. Plant / equipment / tools h. Administration i. Information systems / technology j. Intellectual property k. Management system 1. Emergencies /Disasters m. Your product / services Marketing Document - Integration Page 3 of 14 Revision No. 2 CopyrIght @ Advance Profitplan Use Australian Standards AS/NZS 4360 Risk Management as a guide to achieve this, 1.4 Process, Activity and key Steps Analysis a. Identify processes, activities (key steps) and tasks used to provide the product or service. b. Identify processes and activities used to support the business c. Within these, identify what plant, materials, work methods and personnel (with what competency) are required, 1.5 Compliance Analysis This process involves the following: a. Identifying what legislation applies to your business/organisation. b. What are the obligations to the legislation? (who do they apply to?) c. How do the obligations / duties impact the business/organisation? d. Identifying what the stakeholders (customer/client, suppliers, community, the organisation etc.) require. e. Identify other legal requirements and assess how impact (e.g. Insurance Policies, Contracts, Licences etc.) Australian Standard AS 3806 Compliance Programs gives guidance as how to achieve this. 1.6 Desired Level of Performance Analysis Identify what level of performance you are achieving now and establish what standards you want to achieve in each of the following functional areas of your business: a. Product / service b. Plant / equipment / tools / facilities c. Human resources L Occupational Health and Safety, environment and quality e. Financial f. Administration and records g. Information technology h. Customer relations i. Community relations j. Compliance (obligations / duties) k. Continuous improvement 1. Governance, Risk, Assurance, Continuity 1.7 Management Systems Analysis Identify what elements are required, what are critical / essential in your business management system to enable you to manage and control the above. To enable you to achieve the standard and objectives you want. Once you have done this then you can compare what you are doing now and what you need to do to have a management system that not only ensures you have an effective business but ensures you are well on the way to fulfilling your obligations under various pieces of legislation. Marketing Document - Integration Page 4 of 14 Revision No. 2 Copyright @ Advance Profitplan As part of this process you need to analyse past records such as training, maintenance, complaints and incidents etc. Included in this analysis is an Information Technology analysis. What systems you need now and in the future and how effective are your current I.T. Systems / programs in assisting you to manage and operate your business to take your business forward. 1.8 Benchmark Analysis To assist you in all of the above you can benchmark / compare using the following: a. Industry standards / guidelines b. Other businesses and the way they carry out business c. Australian Standards for Quality ISO 9001, Safety AS/NZS 4801, Governance AS8000 (series), Compliance AS 3806, Risk Management AS/NZS 4360, Assurance (HB158/254), Continuity (HB221) and for Environment ISO 14001 which indicate essential elements for a business management system. d. Legislation, compliance / advisory standards, guidelines and policies put out by various Government departments (company, industrial relations, safety, environment, trade practice, financial, food safety etc.) Once you have completed the above eight step analysis you then establish your direction forward. The following steps define this: 2 ESTABLISH THE DIRECTION FORWARD 2.1 Establish your standard: This step involves establishing the standard you want for the organisation, functions, processes and workgroups. It is centred on consultation, what your legislative obligations are, what standards are achievable and continuous improvement of your system. The following figure depicts the application of this: BEST PRACTICE STANDARD (aim for this through Continuous improvement) ORGANISATIONAL STANDARD (system in place to pick up drops in standard) MINIMUM STANDARD - LEGISLATIVE REQUIREMENTS Marketing Document - Integration Page 5 of 14 Revision No. 2 Copyright @ Advance Profltplan 2.2 Establish Direction Once you have established what standard you want to achieve you then develop your plan, goals, objectives and strategies to achieve the standard 2.3 Establish the Structure of your Management System Having done the analysis and established the standard the organisation is well on the way to achieving an integrated Business Management System, a system that is meaningful and will add value to the organisation. They are implementing quality, compliance, risk, safety and environment management for the right reason. Remember the system only has to be as complicated and as detailed as the size and complexity of the organisation and the nature of the product / service offered. The system needs to add value to the organisation and it needs to enable the organisation to make decisions, manage and operate the organisation and provide the product / service to the required standard and in a consistent manner. As part of defining your Management System (policies, procedures, work instructions etc.) you also need to define your Information Technology (IT) System to support the business, its business functions and management system. 2.4 Establish Resources The final step is to define what resources (include staffing) is required to meet compliance obligations / duties, achieve the required direction / standards and to maintain the systems and to continually improve. Marketing Document - Integration Page 6 of 14 Revision No. 2 Copyright 0 Advance Profitplan A 3. FUNCTIONAL AREAS IN ALL BUSINESS (LARGE OR SMALL - PRIVATE/ GOVERNMENT) 3.1 BUSINESS FUNCTIONS 3.1.1 The following are business functions common to all businesses: - Sales and Marketing - Business and Product Development - Process / Production - Maintenance - Procurement (Purchasing / Storage / Inventory / Distribution) - Administration - Finance - Human Resources - Information / Technology 3.1.2 These activities / functions occur in every business whether it is a husband and wife team up to a company of 500 plus. If it is a large organisation each function may have one person to carry out each or there may be a separate department for each. In some businesses the owner carries out all functions with the assistance of staff and consultants. In large organisations there can be a manager for each function. 3.2 KEY ACTIVITIES / PROCESSES Within each of these functions they are broken down into key processes, such as for human resources: a. Selection / placement b. Training / Development c. Performance Management d. Separation Within each of these there are key activities 4. BUSINESS MANAGEMENT SYSTEM All businesses have a system on how they operate or run their business. This system can be formal (written) or informal (verbal) or a combination of formal and informal. The larger the business the more critical it is to have a formal system. The system consists of a number of important segments and sub systems. The following are some: Marketing Document - Integration Page 7 of 14 Revision No. 2 Copyright @ Advance Profltplan 4.1 Business Direction 4.1.1 Plans MAIN SUB/SUPPORTING 1. Business Plan 1. Quality Plan 2. Marketing Plan 2. Safety Plan 3. Finance Plan 3. Environment Plan 4. Resource Plan 4. Human Resources Plan 5. Process / Production Plan 5. Training Plan 6. Procurement Plan 6. Audit / Review Plan 7. Development Plan 7. Compliance / Risk Plan 8. Disaster Plan 9. Maintenance Plan 10. Community Plan 4.1.2 Objectives MAIN SUB/SUPPORTING 1. Business Objectives 1. Quality Objectives 2. Market Objectives 2. Safety Objectives 3. Finance Objectives 3. Environment Objectives 4. Resource Objectives 4. Human Resources Objectives 5. Process Objectives 5. Compliance / Risk Objectives 6. Procurement Objectives 7. Development Objectives 8. Disaster Objectives 9. Maintenance Objectives 10. Community Objectives 4.1.3 Policies MAIN SUB/SUPPORTING 1. Business Policy (ethics) 1. Quality Policy 2. Business Market Policy 2. Safety Policy 3. Business Finance Policy 3. Environment Policy 4. Business Resources Policy 4. Human Resources Policy 5. Business Process Policy - EEO / Harassment 6. Business Procurement Policy - Drug & Alcohol 7. Business Development Policy - Rebabilitation 8. Business Disaster Policy - Training & Development 9. Business Maintenance Policy - Selection / Placement 10. Business Community Policy - Appraisals - Discipline / Dismissal Marketing Document - integration Page 8 of 14 Revision No. 2 Copyright @ Advance Profitplan 4.1.4 Outcomes / Performance Measures For each of the items listed in the main and supporting areas also require specific outcomes and performance measures established. 4.2 Management System 4.2.1 Integrated Management System Most organisations have separate systems (procedures etc.) for managing each function. The most effective / efficient method is one system which integrates (where practical) all elements of the individual systems and is based / formed around the normal business functions of the business. Financial Management System -- Budget -+ Audit -- Procedures Research and Development Management System Process Management System - Manufacture Schedule ~+ Layout / Sequence - Drawing / Specification - Measuring / Monitoring Inspect /Test Equipment / Plant / Tools Management System HR / IR Management System IT Management System Quality Management System Safety Management System Environment Management System Compliance / Risk Management System 4.2.3 Components A well defined system is based on meeting the needs of an organisation and consists procedures / work instructions / forms / flow charts / check lists that define the process, activities undertaken within the business. They should be linked, simple and controlled. The following diagram explains how these are linked in general. Marketing Document - Integration Page 9 of 14 Revision No. 2 Copyright @ Advance Profitplan BUSINESS MANAGEMENT SYSTEMS LINKED Gives Direction Establishes Performance Levels Enables the Direction Performance to be achieved Marketing Document - Integration Page 10 of 14 Revision No. 2 Copyright @ Advance Profitplan 5. ACHIEVING BEST PRACTICE AND BEING A GOOD CORPORATE CITIZEN This paragraph and the three flowcharts that follow are what underscore sound corporate governance and the foundation of the three Australia Standards for management systems (Quality 9001, Safety 4801, Environmental 14001). So many things govern how an organisation operates and the product / service that is produced / delivered. To ignore these will mean potential loss of business, potential litigation and definitely increase in cost. It will directly impact the viability of the organisation. The key is knowing and understanding each of these external and internal pressures and assessing how they impact the organisation and product / service and then putting in place processes, systems and controls to eliminate or minimise the negative impact on the organisation. What are the organisation's obligations and to whom do they owe these. How can the organisation ensure,their product / service does not impact the health and safety of individuals and harm the environment throughout it's life cycle. How can they ensure their processes and facilities / resources they use to produce the product / service does not impact the standard they want, the cost of production; the people and facilities or the environment? ,The following three pages give guidance in flow chart / diagram format in how to address these questions. As Directors, Senior Managers, Middle Managers and Supervisors they cannot ignore this as they have a direct obligation to ensure compliance and ensure the quality of the product and processes, the health & safety of their people, general public, visitors, and contractors and ensure the sustainability and protection of the environment. Marketing Document - Integration Page 11 of 14 Revision No. 2 Copyright @ Advance Profitplan IS ~m E E In 'N 2 o C - 0 ) bo' E~ - 43 (L o~cr -h = (n 0* 120 wit d < c-a CuCD M. 00

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(U o 0 . 1 ;1 " (U 0 .aS la$-4 2 oo -m0 Cn 0 0 o 0 (U4 oG 00 .a jg"a Ele 8 448 bb 21 LdU P 4 C4 0 21 i: 1 | 2 0 ol o ** 1 le "s~gseEgge 3 4i italU!-233 b CL E WEE 06 0 E .4 0 ji UC CC ot In o 00 -s a >- >. ~.0 oo C)C C4-4 I 0 -) 1- c r n 92 Cd -6 o9 1dG ) CE L i IIt JC ch co Is it U B t 6C QI a ~ ~~ g V -r-a IiL c~ incn (a 1.1.-a J4 0 L4 C)C C5 or OVERVIEW OF PROCEDURES AND WORK INSTRUCTIONS Annex 'B't Overview of Maniagement System BMSD-001 QUALITY I SAFETY I ENVIRONMENT POLICY This shows the Company's commitment to compliance, risk, quality, safety and environmental protection. This document can be given to prospect clients, given to all employees and should be placed in the foyer, site offices and lunch rooms. BMSD-002 PAMPHLET - OUR COMMITMENT TO YOU This is a marketing tool and briefly explains your integrated management system and commitment to quality, safety, environmental, risk and compliance management. BMSD-003 BUSINESS MANAGEMENT SYSTEM POLICY MANUAL This is often referred to as 'The Quality Manual'. It is a marketing tool and outlines Company's policy In regards to continuous improvement, risk, compliance, human resource, safety, quality and environmental management. BMSD-004 HUMAN RESOURCE MANAGEMENT POJCY AND PLAN 2001/2002 This is our plan for achieving certain objectives in the area of Human Resource Management. BMSD-005 QUALITY / SAFETY ! ENVIRONMENTAL PROTECTION MANAGEMENT PROGRAM / PLAN 2001/2002 This is our plan for achieving certain objectives in the area of health / safety / quality / environmental management. COY--100/P PLANNING PROCESS This procedure defines our planning process at company level. All Directors and Managers should understand this procedure. COY-110/P BUSINESS REPORTING ! LICENCING I REGISTRATION This procedure covers what should be done to manage / control all Government and business registration / licences / reporting. Such as environmental licence, registration of the business with the Division of Workplace Health & Safety etc. COY-120/P COMPANY SECRETARY This procedure outlines the duties and role of the Company Secretary. COY-1301P RISK! COMPLIANCE MANAGEMEN This procedure outlines how the company achieves compliance at all levels and manages the risk management process at business, project and job level. It also incorporates health & safety legislation requirements to manage hazards and risks associated with each activity we undertake. All Managers / Supervisors / Foreman should fully understand this procedure and associated forms. Annex B' to Overview of Management System (Copyright @ Advance Profftplan) levisI n No;l Page: 8 1 of 4 COY-140/P BUSINESS ETHICS I CONFIDENTIALITY / INTELLECTUAL PROPERTY This procedure outlines how our business manages Information and data that is confidential or has 'Intellectual property' value, All Directors and Managers should understand and apply this procedure. COY-1601P BUSINESS MANAGEMENT SYSTEM - STRUCTURE AND CONTROL This procedure defines the structure of our system, how it is identified and controlled. It also defines how to develop procedures and work instructions. The Group Quality / Safety / Environmental Coordinator should fully understand this procedure. COY-1601P MANAGEMENT SYSTEM MAINTENANCE / IMPROVEMENT This procedure defines how we maintain our system through Management Reviews, internal audits and inspections. This area is controlled by the Group Quality/Safety / Environmental Coordinator. All Directors / Managers / Supervisors / Foreman need to be involved in carrying out this procedure. COY-170/P BELOW STANDARD INCIDENT MANAGEMENT This procedure defines how we manage all incidents that are below the standard we have established. It covers such things as customer complaints, accidents, defective work etc. This procedure is coordinated by the Group Quality/Safety / Environmental Coordinator. All Directors / Managers/ Supervisors / Foreman should fully understand this procedure and apply it. All the workforce should be made aware of the requirements of this procedure. COY-180/P BUSINESS & PROJECT COMMUNICATION I CONSULTATION This procedure defines how we consult and communicate with our clients, suppliers, the community and our workforce. MKT-200/P MARKETING I DEVELOPMENT MANAGEMENT This procedure defines how we develop and manage our marketing and development activities. How we plan our marketing plan each year. This procedure should be understood by Directors and Managers. OPERATIONS OPS-300): The procedures and work instructions that make up this function cover all the activities that make up our plumbing and pipeline operations. They are summarised in the following documents: - OPS-300-1/F Flowchart- Operations Overview - OPS-300-2/F Overview of Each Operational Procedure - OPS-300-3/F Overview of Each Operational Work Instruction All personnel at Company Name especially Managers/Supervisors / Foreman should understand and implement Annex B to Overview of Management System (Copyright @ Advance Profitplan) ReviosnNo.: Page 8 2 of4 PROCUREMENT (PRO-400) PRO-4001P PURCHASING / PROCUREMENT MANAGEMENT This procedure defines how we manage each aspect of the procurement process. It defines how we establish and develop preferred suppliers / subcontractors. It covers placement of orders. It should be read in conjunction with OPS-3201P 'Project Management'. It is also linked to Asset Management MNT-500/P and Financial Management FIN-600/P. MNT-500/P ASSET MANAGEMENT / MAITENANCE OVERVIEW This procedure defines how we plan for and manage all assets needed to operate our business. It covers registers, repairs and maintenance, inspections and records. It is linked to OPS-320/P 'Project Management'. All Directors / Managers / Supervisors / Foreman should be aware of and apply this procedure. Imi . min FIN-600/P FINANCIAL MANAGEMENT This procedure defines how we manage and operate all aspects of our financial management. This Includes payroll, claims etc. This procedure should be understood by office and administration staff. It Is linked to PRO-400/P "Purchasing/ Procurement" and OPS-320/P "Project Management". ADM-7001P ADMINISTRATION MANAGEMENT This procedure defines how we manage each aspect of our administration from correspondence, files, records, archiving, registers etc. This procedure should be understood by all administration staff. It is linked to OPS-3201P and after procedures. HRM-800/P HUMAN RESOURCE MANAGEMENT - PROCESS OVERVIEW This procedure gives an overview of the Human Resource process. This process is managed by the administration staff. HRM.810/P RECRUITMENT. SELECTION AND APPOINTMENT OF STAFF This procedure defines the process we follow in recruiting and placing staff. All Managers I Supervisors should fully understand this procedure. This Includes appointment documentation and records. HRM-820/P STAFF TRAINING AND DEVELOPMENT This defines the process we use to train and develop our staff. It includes training records. HRM-8301P GENERAL EMPLOYMENT ISSUES The procedure defines the process of maintaining our staff. It covers leave, time sheets, personal details, remunerations etc. Annex'B' to Overview of Management System (Copyright @ Advance Profitplan) Revibn No.:1 Page: B 3 of 4 A HRM-840/P PERFORMANCE MANAGEMENT This procedure defines our discipline / counselling process and how we manage performance. All Managers / Supervisors I Foreman should fully understand this process. HRM-850/P GRIEVANCE / DISPUTE MANAGEMENT This defines how we handle disputes and grievances. HRM-8601P TERMINATION / SEPARATION MANAGEMENT This defines how we manage the separation process of our employees. INFORMATION TECHNOLOGY (INF-900) INF-900/P INFORMATION TECHNOLOGY MANAGEMENT This procedure defines how we manage all aspects of information technology Including computers, phones etc. It covers licences, access etc. We have built health & safety and environmental protection into all of our procedures within each business function. There are a number of areas that could not be built into the above procedures. Directors / Managers / Supervisors / Foreman should understand these and apply them. The Group Quality / Safety / Environmental Officer administrates these. EHS-1010/P HAZARDOUS SUBSTANCES MANAGEMENT This defines how we purchase and control all hazardous substances used by all Lolio staff. EHS-1020/P FITNESS FOR WORK This procedure defines how we manage bullying, drugs / alcohol, dehydration, stress etc. EHS-1030/P EMERGENCY / DISASTER RECOVERY This defines our emergency planning and control. EHS-10401P POLLUTION AND WASTE MANAGEMENT This defines how we manage any pollution and waste generated by our office and operations. EHS-1050/P INJURY, ILLNESS AND REHABILITATION MANAGEMENT This procedure defines how we manage injuries and illnesses and how we rehabilitate the individual back into the workforce. EHS-10601P HIGH RISK ACTIVITIES MANAGEMENT This defines how we identify and control high risk activities such as confined spaces, working in trenches, working at heights etc. EHS-1070/P MANUAL TASKS AND PERSONAL PROTECTIVE EQUIPMENT (PPE) This defines how we manage manual tasks and issue I use and maintenance of P.P.E. Annex 'Bto Oventiew of Management System (Copyight Advance Profitplan) Revision No.: Page. B 4 of 4 ANNEX 2 )ocument No.: OPS-3011WI Revision No:0 Dated: controlled Document Page 1 of 5 Approved:..... AI ADVANCE PROFITPLAN Business Ma nagemen t consultancyI UI SSOCIATED DOCUMENTS: xternal: company Direction: rocedures: . OPS-300/P Operational Management arms: OPS-301-1/F Questionnaire for the Development of Your Business Management System OPS-301-2-A/F Quality, Safety and Environmental Policy - Sample I OPS-301-2-B/F Quality, Safety and Environmental Policy - Sample 2 L OPS-301-3/F Business Management System Layout and Presentation . OPS-301-4/F 1 3t Letter of Final System . OPS-301-5/F 2 "d Letter of Final System . OPS-300-16/F Work Planner . OPS-300-17/F Job Diary . OPS-300-19/F Onsite Control Record 0. OPS-300-20/F Service Review 1. OPS-300-21/F Invoice Process 2. OPS-300-22/F Transmittal 3. OPS-300-23/F Client Calendar )ocument No.: OPS-301/Wl Development of Business Management Systems Dated: ,ontrolled Document Page 2 of 5 Revision No.: 0 It is Advance Profitplan's policy to develop business management systems that meet client, company, legislative and industry requirements. All business management systems are to be presented in a professional and user-friendly manner. The purpose of this work Instruction is to guide consultants in the development of business management systems for clients. This work instruction covers the development of integrated business management systems incorporating safety, quality, human resource and environmental management. * RSPONSIBITIS - . -- 4.1 Principal Consultant It is the responsibility of the Principal Consultant to: e Overview the development of all business management systems; e Approve the development structures; * Ensure all Consultants adhere to this work instruction; e Review and upgrade this work instruction annually and whenever the need arises; * Train staff in the development of business management systems; e Approving variations from the offer/ proposal / tender; e Review the draft systems; and e Approve all finalised documents. 4.2 Consultants It is the responsibility of all Consultants to: * Follow this work instruction whenever allocated a job that involves the development of a business management system; * Establishing a partnership with the client - through this partnership the system will be effective for the clients organisation and the client will also feel they have ownership over the development of the system; * Developing systems that are in accordance with client, company, legislative and industry requirements; e Maintaining open communication with the client throughout the process; e Presenting the manual In accordance with this work instruction; e Identifying faults and making improvements to the standard system throughout each job; * Maintaining client confidentiality and business ethics; and * Reporting to the Principal Consultant at regular intervals on the progress of the system and any change in client requirements.

)ocument No.: OPS-301/WI Development of Business Management Systems Dated: ontrolled Document Page 3 of 5 Revision No.: 0 ........... .. . . . . . . . . . . . . Contact the client and arrange for a meeting with the key staff members (identify who is required prior to contacting the client). The consultant is to ask the client about any safety requirements of the site including other sites he / she may need to attend - e.g. PPE requirements. If the meeting is expected to go over the lunch period the Consultant is to ensure he / she takes his / her own lunch. Collect the following together for the meeting: - Organisational Details (if not already filled out from the initial meeting) a Questionnaire for the Development of Your Business Management System = Blank Notepad * Red and Black Biro e Clipboard - Brochures - Advance Profitplan - Business Cards If it is a construction site, workshop or warehouse the consultants are to take the required personal protective equipment. Where the consultant is unsure of the environment he / she may be attending then she / he should take all PPE and leave it in the car if not required. The Personal Protective Equipment that may be required includes: o Safety Shoes - steel capped o Sunscreen and a wide brim hat o Hard Hat o Safety Vest o Safety glasses - may required safety sunglasses o Hearing Protection o Long sleeve shirt and slacks (long pants) Each Consultant is responsible for supplying their own PPE. It is advised that the PPE be stored in a box in the office to allow it to be taken at short notice to a job site. PPE is to be maintained in accordance with legislative and manufacturers requirements by the owner of the equipment. IT IS BETTER TO BE OVERPREPARED THEN UNDER PREPARED. ...... . . ..... .- ; C . . Go through forms OPS-300-5/F "Organisational Details" and OPS-301-1I/F "Questionnaire for the Development of your Business Management System" with the client. Ask the client to read and choose one of the two sample "Quality, Safety and Environmental Policy" statements (OPS-301-2-A/F and OPS-301-2-B/F). If the client is short for time the Consultant may leave the forms for the clients to fill in themselves. However, on collection the Consultant must go through the forms to ensure he / she understands the answers and to allow the client to elaborate areas. At this meeting the consultant should obtain copies of all forms, work instructions, procedures, plans, etc. already in use at the clients workplace. The Consultant is to ensure he / she goes through the organisational structure with the client as any changes to this structure will be classed as variations and could cause additional costs to the system.

)ocument No.: OPS-3011WI Development of Business Management Systems Dated: .ontrolled Document Page 4 of 5 Revision No.: 0 Any variations the client does request throughout the process are to be recorded on the spot using form "Onsite Control Record" OPS-300-1 9/F. This allows the client to sign his / her approval and for the work to be commenced immediately. If the variation requires another offer to be submitted document the client requirements on the onsite control record and do up a new offer on return to the office. If more time is required to obtain the information arrange with the client additional meetings. Following each meeting with the client a yellow "Job Diary" OPS-300-117/F with the details of the meeting. Any future meetings arranged are to be documented on the "Work Planner" OPS-300-16/F. The following steps are to be conducted when developing a business management system from the client information - follow the action plan established in the offer for time frames: - Go through the clients notes and any client documentation obtained from the meetings - Research on the Internet and from the APP library what legislation, standards, codes of practice are to be incorporated into the business management system - this is mainly for the operational area. - Establish a structure - use one of the latest clients (it is best to use a recent client that is about the same size with a similar industry) "Business Management System Controlled Document Register". - Develop the procedures, work instructions and forms. o The most effective method to develop a system is in the following order: * Operational Management * Maintenance / Asset Management * Procurement Management * Financial Management * Administration Management e Human Resource Management * Marketing and Development Management e Information Technology Management * Company Wide * Environmental and Safety Management 0 Commitment Manual and all associated plans (This order does not have to be followed however through experience it has been found that this is the most efficient order because some areas overlap and by following the above order less changes were required in the end) - New Consultants should start with this order until they find the most efficient order for themselves. " Once completed the Consultant is to go through all the client's forms, work Instructions, procedures and ensure they have been added to the system - once each form / WI / P is added stamp the clients document with the entered stamp and sign and date the stamp. - Review the system to see that it meets the clients and Advance Profitplan's requirements fill in the form "Service Review" (OPS-300-20/F) - Once the Consultant has completed the review the system is to be submitted to the Principal Consultant or his nominee for review. The Principal Consultant is to review the system and complete a "Service Review" form (OPS-300-20/F) e A folder is to be made up following form "Business Management System Layout and Presentation" (OPS-301-3/F) " A transmittal (OPS-300-22/F) is to be completed including every document and signed by the Consultant.

ocument No.: OPS-301/WI Development of Business Management Systems Dated: ontrolled Document Page 5 of 5 Revision No.: 0 - Do up the part payment invoice at this stage (follow form OPS-300-21/F - Invoice Process). The invoice is to be approved by the Principal Consultant. - Using the standard letter OPS-301-4/F " 1 " Letter of Final System" customize the letter for the client including the part payment invoice no. and amount. - Contact the client and arrange for a time to meet with and explain the system and submit the invoice. " Explain to the client that they now need to review the system and then contact APP who will fix the changes and return the system along with the disks for implementation. - When the client returns the system with all changes the consultant is to amend the documents, create a disk (either CD or 3.5" floppy). - Do up the final Invoice (OPS-300-21/F) - Using the standard letter OPS-301-5/F "2n Letter for Final System" customize for the client. * Contact the client and present the following: o One hard copy of the final manual o One set of disks o The 2d Letter for the Final System including the final invoice. e Thank the client for using Advance Profitplan e Determine what possible future requirements the client may have (e.g. audit in three / twelve months) - add to the "Client Calendar" OPS-300-23/F.

ANNEX 3 Advance ProfitPlan WMth9 tether to Roilev" maximum resftt QUESTIONNAIRE FOR THE DEVELOPMENT OF YOUR BUSINESS MANAGEMENT SYSTEM Company Name: Job Number: Date to be Completed by (in order to meet action plan): Failure to fully complete this questionnaire and/or to supply a copy of all documents and forms you currently use, could result in an increase in costs and time taken to produce the system. Please feel free to contact the team at Advance Profitplan if you have difficulties answering any of the questions within the questionnaire. NOTE: We need copies of all procedures / work instructions (formal & informal), forms, checklists, electronic spreadsheets, electronically generated forms and non electronically generated forms (ie. carbonated books/ phone message slips etc.) that are used to carry out all activities covered in this questionnaire. Return to TOWNSVILLE 173 Ross River Road, Mundingburra, 4012 or: fax - 07 4775 4024 or: email -"Enquiry@advanceprofitplan.com.au" OPS-301-1-BIF Page I of 45 Revisioa lfo. Copyright @ Advance Profitplao CONTENTS PACE 1 ORGANISATIONAL DETAILS . ........................................... 4 1.1 DO YOU BELONG TO ANY INDUSTRY ASSOCIATIONS, PROFESSIONAL BODIES, ETC.................. .. ............ 4 1.2 ORGANISATIONAL STRUCTURE ...................................

4.............. ........ ... .. _, 4 1.3 WHAT INDUSTRYGROUPS DO YOU SERVICE OR INTEND TO SERVICE? (DOMESTIC,COMMERCIAL, INDUSTRIAL).............5 1.4 DO YOU HAVE A BUSINESS PLAN? . . . .......................... .---------------------- ~~~ .-. . -~~------.. . . ............................................ . 5 1.5 DO YOU HAVE COMPANY REGISTRATIONS?........... .....- -- .. ................................. 5 1.6 MARKETING ....... ... . .. . . ........................ . _ . . . . . . _ - - - - - -. .---..-. -----............................................ 5 1.7 LEGISLATION/ AUSTRALIAN& INDUSTRY STANDARDS.....-------------------------------~~-------------~~ -...........- ................................... 6 1.8 GOVERNMENT INSPECTORS . .............. ........................................................... .......... ........ ........... 6 1.9 BUSINESS POLICIES /OBJECTIVES/STRATEGIES........ ....... ....................... - -------............................. 6 2 COMPANY WIDE . ............................................................... . . 7 2.1 SYSTEM MAINTENANCE- How YOU ENSURE YOUR CURRENT BUSINESS SYSTEM IS WORKING...........7...... ...................... 7 2.2 BELOW STANDARD INCIDENT MANAGEMENT................................... .................... .................................... ....... 7 2.3 PATENTS / INTELLECTURAL PROPERTY ............................... . .......................................................... 2.4 SYSTEM STRUCTURE AND CONTROL........................................-_.....................9 2.5 PRIVACY /CONFIDENTIALITY..........................................................._.......... 9 2.6 RISK EXPOSURE.......................................................................... -----.-------.-----.................... .10 2.7 CLIENT DEVELOPMENT/COMMUNICATIONS.......-----------------------...........---- 10 2.8 INTERNAL COMMUNICATION .......................................... ........ II 2.9 REFERENCE DOCUMENTS..................................................................................II 3 OPERATIONS..................................................................--.-------------.----..-----------......... 12 3.1 HOW DO YOU RECEIVE ENQUIRIES7.....................................--------------------.----------.-.~~. ......... 12 3.2 DO YOU PREPARE TENDERS/QUOTES FOR CONTRACTS/JOBS? (77 TRADING PRINTING ETC)........................... 12 3.3 ONCE YOU WIN A CLIENT /CONTRACT WHAT IS THE PROCESS YOU FOLLOW?-----...................-...... ..... . 13 3.4 DESCRIBE THE PROCESS ONCE THE JOB HAS BEEN ACCEPTED.--------------------------------3...............3 3.5 DESIGN WORK- COURSES /TRAINING PACKAGES / PRIDN ETC.......................................... . ._.... 14 3.6 WHAT PROCEDURES, FORMS, COMPUTER FILES DO YOU USE7.................... .... . 3.7 PLANNINGTHEJOB................................................................................................. ......... 3.8 DOINGTHEJOB.................... . . ..... . . . . . . ....................................................................-- - 15 3.9 CLOSING OUT A JOB.......... .............. . . ............................................................-

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~~---.--.-- 16 3.10 CONTROL OF CONTRACTORS (CoNTRACr TRANEs, CoNTRAcr STAFF ETC).............. ...... .................. 17 S3.11 CLIENT DOCUMENT CONTROL............................ ............... ... ................ 4 ADMINISTRATION................. . ...........................-------..--.-.......... 18 4.1 TELEPHONE:... ........................ .... ......................... ..... 4.2 CORRESPONDENCE:.......... . ............ ..................... 4.2.1 Incoming Correspondence:...............................------------- . --................................................ I8 4.2.2 Outgoing Correspondence:............ ...................-------.................................................... 18 4.2.3 Email: ................................................................................................................

19 4.2.4 Fares: .............................................. ................................................ 19 4.2.5 Letters: ....................... ............................................................ ....................................... 20 4.2.6 Internal M em os: ............................................-------------------------------------.. --------............................................... 20 4.2.7 Filing :.....................................................------------------------.....................- .... ..-............................................. 20 4.2.8 Archiving : .................. ......................................................................................................... 21 4.2.9 Other Forms Used In Admin: (Attach Copies) ..................----------------. . -..-........................................ 22 4.2.10 Stamp Account (Postage)...............................- - -. ---------------.................-----.--..................................................... 22 4.3 CONROL STAMPS A .D TAGS................. ............... . ..... 4 AGENDA FOR MEETINGS..............24 4.5 DISTRIBUTIONOF DOCUMENTS MAGAZINES / MUST SEE ARTICLES ......... ....... 24 4.6 COMPANY KEYS...................................... ...... .......... 4.7 INOTERNAL ADMINISTRATION RESOURCES.................................. ........ 5 4.8 STANDARD OFFICE STATIONERY PURCHASING LIST .....................................................................

26 5 FINANCE.............................................----------------------------- - ....................................... 27 5.1 ACCOUNTING/IPAYROLL SYSTEMS...................-'-------------------------- --............. . . . . . 27 5.2 PREFERRED SUPPLIERS LIST?......................................................

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27....... 5.3 CREDITORS (DEuVERY DocK1S, riVorCEs)................................................. 7....7 5.4 DEBTOR MANAGEMENT....................................................... 5.5 CREDITCHECKSFORNEWCLIENTS ....... ......................................... .2 5.6 COMPANY CARDS - FuEL / CRDir......................................................... ... 28 5.7 GOVERNMENT SUBSIDIES AND/OR FUNDING EG. FUEL TAX ETC. (IF APPUCABLE).................. ............. 28 5. PETTYCASH............................................................--............................................ .......... -......................... 29 OPS-311-.8/I Page 2 of 4S Reviion NoS0 [nppight @: Advance Pofitplan 5.9 I AN I LRE O D ...... FINANC..........................AL............R.............ORDS................................... 29...2 5.90 FIN A NPUC ASECO RD S..................... ................. ............-'--- .-. ---------~.... -------------------------------- ~~....... . ~... .... -----................................ 29 5.110 AY OLL/REL WPURCHASES/RENTALS ......... /....A..E .............................................................................

_.._................ .............. 29 5.11 PAYROLL /ALLOWANCES..........................................__._...__.30 5.11.1 Superannuation: .........................................----------- ----------------------.....................---- ..................................... 30 5.11.2 Compensation /Remuneration /Salary/ Wage:.-----..........---. --.................. -........ ........................... 30 5.11.3 Fringe benefits - Use of company car etc. ........................................... 30 5.11.4 Staff Expenses: (Reimburse staffor expense incurred) ................................... 30 5.11.5 Staff Leave:............................................................... 30 5.12 INSURANCE....................................................... . ........ ...................................... ........... ..... . ... 31 5.13 REVEIWS .................................. ....... ._.. ..--- '-'----.---- -- ----- ~ -- --- . - -........................... ......... 31 6 ASSET / RESOURCE MANAGEMENT ...................... ........ 32 6.1 ASSET REGISTER.......................................32 6.2 INSPECTIONS/TESTING..32....................... .... .... ... 32 6.3 MAINTENANCE....................................32 6.4 STORAGE .-- 3...............................33 6.5 TRAINING ..... ... ....................... 33 6.6 CALIBRATION.................................... ... 33 6.7 IDENTIFICATONNUMBERSO. N EQUIPMENT..............................................33 6.8 ISSUINO O EQUIPMENT. . .......... 3............................... 3..........................33 7 PURCHASING / PROCU.REMENT.................................................................34 7.1 PROCESS . . . . . 3 7.2 ORDERING 4.....................................34 7.3 RECEIPTING INCOMING GOODS............................................ . ..... 34 7.4 STOLEN/ MISPLACED PRODUCT...................................34 7.5 PREFERRED SUPPLIERS LIST................................. ... 35 7.6 SUPPLIER CONSULTATION..................................... ......... 35 7.7 INVENTORY/WAREHOUSING/ISSUING..................................... 7.8 RETURNS TO SUPPLIERS................................................................. ......... 35 7.9 CUSTOMER / CLIENT SUPPLIER ITEM / PRODUCT ........................................................

35 8 INFORMATION TECHNOLOGY....................................36 8.1 ACCESS.................................36 8.2 VIRUSES - - - - - .....................-..................... 36 8.3 SOFTWARE.-----.-.-.--------3......................6.............36 8.4 BACK UPS ................................................... ...... ............... 36 8.5 SAVING .............................................................................. 36 8.6 INTERNET/ EMAI'....... ... ........ 37 8.7 OTHER ... ---.-------------- ---.-----..-...........

37 9 HUMAN RESOURCE MANAGEMENT........ ........... . .. ... 38 9.1 UNIONS........... . . .............. ... .......... ..... 9.2 AWARDS/EBA/AGREEMENTS....................................... 9.3 CONDITIONS............................38 9.4 RECRUITMENT - - - - - --- - --- - ---.... ............................... 38 9.5 HUMAN RESOURCE PLANNING.............................. ... ... 38 9.6 POSITIONDESCRIPTIONS . . ........... . . . . . . 38 9.7 SELECTION/M ~ - - --.. -G-.--.-----------. .---.... 38 9.9 COUNSELING/DrSEwL-.---.---..---.----.--.39 9.10 TERMINATION/SEPARATION -..... ... ..... 4........39 9.11 GENERLAL EMPLOYMENT ISSUES..-.--..-.-............40 9.12 MONITORING PERFORMANCE..... . ..... ... . . . 10 ENVIRONMENTAL, HEALTH & SAFETY................. ................................ ..............3 910 TR I M NA GEM ENT........... ... ............................... - - ............ - . --.. ------- --. - ................. ....... ...........42 10.2 HAZARDOUS.SUBSTANCES ~.... ........ ,.... 10.3 MANUA L HANDLING ............... . ............. 10.4 ENVIRONMENTAL MONITORING........FT. ............... .. 42 10.5 AWARENESS SESSIONS 42......... .......... ......... 43 10.6 WASTE CONTROL .................................................. 43 10.7 EMERGENCIES ............................... 43 10A...... -NI O M N A -OI O R N -.......... --. ----- -----...... ......................................... ... 43....... .......... 4 10.8 ELECTRICAL SAFETY................................. 10.9 PERSONAL PROTECTIVE EQUIPMENT (PPE)....................... .......... ........ ........ 44 11 QUESTIONNAIRE COMPLETION ...................... ...- *-------------------------............................. 45 OPS101-l.B/F Page 3 of 45 Revision No0 Copyight @: Mvance Profitpan I ORGANISATIONAL DETAILS Give a brief background of your company - include when it started, ALL the services you offer, the key staff members, any other information about the company. Include any brochures, marketing documents you have already. List where you are located and where you operate. YES o NO o If Yes please list. Include a copy or draw it In here (or on the back of this page). This Is a critical component for the system as the titles of personnel will be referred to throughout. If you choose to change any titles later on and you would like us to include the new names, extra costs may be added. Give a break up of staff including numbers, qualifications and whether they are permanent, casual, temporary, apprentice etc. Include if you have any positions classed as a 'prescribed occupation' (forklift etc), first aider, rehabilitation coordinator, workplace health & safety officer etc. Who has what authority / delegation: Do you have this documented? YES C NO 0 Please list if you don't have formally documented. 06301-14/F Page 4 of 4S Revision No.:O (opyright @ Advance Profitplan 11.3 WHAT INDUSTRY GROUPS DO YOU SERVICE OR INTEND TO SERVICE? (DOMESTIC, COMMERCIAL, INDUSTRIAL) 1.4I DO YOU HAVE A BS S PLN? YES 0 (please enclose a copy) NO 3 (including: health & safety registrations, environment licence etc) YES 3 (please enclose a copy) NO 0 Others (please list): 16 AR4kIN Do you have a (GTO) Marketing Plan: NO 0 YES 0 Attach a copy. Do you have a (GTO) Advertising Plan: NO O YES 0 Attach a copy. Do you have a Business Profile: NO 0 YES O Attach a copy. What other marketing/ promotional material do you have? (list and include copies) Do you know the requirements of the Trade Practice Act? YES 0 NO 0 How do you ensure you meet these requirements: Do you have a process to convey a positive Business Image: YES 0 NO 3 Please describe and include copies of documents: 0P5301-1-e/f Page 5 of 45 Revio NO.0 Copyright @ Advance Profitplan 1.I LGILAIO / AUSTRAIAN 3 1NDUST*R SA NDARD Please list all legislation / Industry Standards / Codes that you currently follow: (ie. Vocational Education, Training & Employment Act & regs, AQTF, GTO, Quality, Safety, Environmental etc) Do you hold copies of these documents? YES O3 NO O How do you keep them up to date? Have you had any training in Compliance Management: YES O (when/ who) NO O (would you like training? Yes O No O) Do you understand Corporate Governance YES E3 NO O Due Diligence YES 0 NO O3 8 0:ORNMENT IN SPECTOR Have you ever had a visit from: Dept of Environ &Heritage Inspectors: NO 17 YES CO When: Industrial Inspector: NO El YES Ol When: Workplace Health & Safety Inspectors: NO Ol YES O3 When: Have you ever been given notice to improve: NO E3 YES Cl If yes please include copies and give details: Has a government department ever conducted an audit and issued a report? NO o YES o (if yes Include copies of reports) Do you have any documented Policies / Objectives / Strategies: NO E YES O If yes please list and Include copies: Examples: Business ethics, Business objectives, Safety Policy, Rehabilitation Policy, quality Policy, Personnel Policy etc. OPS-301-1-8 Page 6 of 45 Revidoo No.0 Copyright @ :Mvance Profitplan 2 COMPANY WIDE 2E A - H y e y - b i * Do you ever conduct inspections? (formal or informal) O Yes C No (if yes enclose copies of any forms / checklists you use or describe any records to be maintained - also detail who conducts the inspections) * Have you ever conducted an audit on your workplace? 0 Yes (enclose copies) O3 No (if yes give details on who conducted them and what the audits covered - including external audits) If you do not currently perform inspections or regular audits please complete the following: * Who would you use to conduct audits / inspections (internal - the position or extemal-organisation name), how often and who would review them: 22 B STA NDAR a NCE MANA * How do you handle and document the following situations - include forms they fill In and how these forms are used and where they are filed? - customer complaint - faulty equipment (purchases) - unsafe work practices (by staff) OPS3OI-1-/F Page 7 of 4S Revio No.:0 (opyight @: Advance Pmfitplan - accidents / injuries / diseases / illnesses - hazards / risks - damage to company or client or public property - complaints of misconduct (staff) - harassment / discrimination / bullying (staff / client) 2.3M:7-, 9W k P T / I I NLETURAL P E Do you currently have any patented products? If yes, give details of how you make your staff aware of patent issues, etc. Do you have any "Intellectual Property" (Courses, publications etc. Have you had any training in Copyright Patents etc: 1 Yes(when / what 0 No (would you like training 0 Yes 0 No) OPS*0I-I-B/F Page 8 of 45 Revision NoO copyright @ :myaae Profiplan 2.4 SYSTEM STRUCTURE AND CONTROL Who is going to maintain the system? Who can approve changes to forms / procedures / work instructions? Is there any special requests for numbering, controlling documents? 2.5 PRIVACY I CONFIDENTIALITY What information do you collect from your clients or staff that contains personal information about the business, individuals within the business or the staff member? Please list: Once received who has access to this information: How is this information held: Hard copy! electronic. (don't forget to include email): Who do you pass this information on too (staff member / other client, associate): Have staff received training in Privacy & Confidentiality: O Yes O No Do you know and understand your obligations to the Privacy Act: 0 Yes C No OPS-301- -8f Page 9 of 45 Revidon No.O (opyright @ Advance Profitplan 2.6 RISK EXPOSURE Have you identified / documented the risk exposure of: Your Business: 0 Yes 0 No Your Product / Service: O Yes 0 No Your Facilities / Plant: 0 Yes E3 No Your Preferred Suppliers: El Yes 0 No Your Staff: O Yes O No Your Finances: O3 Yes 0 No Your Process: O Yes E No If you said yes to any of the above please include a copy. Have you or any other manager within the organisation had any training in Risk Management: O NO E YES (When: Do you have anything in place to maintain your client base: O Yes E No If yes describe and include copies of any documents / forms: (i.e. Excel database or similar) Do you conduct client surveys or other activities to assess client satisfaction El Yes E No Please describe how and include copies: Do you conduct training for staff In: (& How often do you do this) e Telephone techniques * Customer Relationships " Positive formal client contact - letters / emails etc. Do you have a customer/ client data base: E3 Yes 0 No (if yes please describe): OP 1-301-1-B/F Page 10 of 45 Revisio No:0 (opyight @ Mvance P itplan 2.8 INTERNAL COMMUNICATION How do you communicate with your staff? (ie: internal memos, staff meetings etc.): Do you have regular meetings with Managers/ Supervisors C0 Yes 3 No (describe how often, what you cover, who attends and how they are recorded): Do you have a Safety Committee or other Committees structures? (Please describe): 2.9 : ; .. REFERENCE DOCUMENTS Do you have a list of reference documents you need to maintain. (Examples of these documents are:- Legislation, Australian standards, Industry Standards, Codes of Practice, Technical documents) Who maintains these and how do you keep up to date: OPS-301-1-85F Page II of 45 Revision No.0 Copyright @: Adace Pwfiiplan 3 OPERATIONS Note: For each of these please provide a copy of procedures and all forms / documents you use for each section. 3.1 HOW DO YOU RECEIVE INQUIRIES? For example - Telephone calls, Expressions of interest, Faxes, Other. Who is responsible for handling enquiries? What term do you use to refer to people using your services / products? C CLIENTS 0 CLIENTELE 0 CUSTOMERS 0 PATRONS o OTHER:(please state: 0 Yes O No If YES. (List steps in point form) Who does it? When submitting a tender/ quote how do you check and verify every item or resource needed has been addressed? How and who writes the proposals / quotes / contract? Who signs/reviews? QPS301-14/f Page 12 of 45 Revio No O Copyright 0: Advance Profitplaa Once you submit a quote how do you follow up the job? SLIM I III I IIt How does the company define the scope of the order? (eg when it needs to be complete, numbers etc) Once you win the quote how do you check it hasn't varied from the original requirements? (what records are kept?) Do you require a deposit, credit checks, etc.? How is this done? Who is responsible for this? (List steps in point form) How do you process the order / client (service based organisations)? Do you establish a project / job / client file: 0 Yes 0 No How do you do this? What does it contain? OPS-301-i-B/F Page 13 of 45 Revision No:O Copyright @ Advance Pfitplan How do you number your jobs / projects and who does this? Do you have a job / project register and who maintains it? When a job is completed over - what are the staff given (e.g. what documents, etc.)? include copies of any documents. Do you do any design work? 0 No U Yes (if yes describe all the controls you have in place) Also list who does it, what their qualifications are etc. OPS.301-1-8/F Page 14 of 45 Rgvisnn NoO (opyright : Myance Pmfitphn (Obtain copies or descriptions) 3.7 PLANNING THE JOB How do you plan the job or plan how you are going to provide the service required? - services (electricity, water, telephone, etc.) - resources (staff, equipment, time frame, etc.) Do you have an environmental, health and safety, or/ and quality plans in place? o Yes (please enclose a copy) 0 No Do you look at risks associated with the job? (safety, quality, environmental) Q Yes - Do you document these risks? If yes please enclose copies Q No How do you communicate with the staff? (both in the office and on site) How do you prioritise jobs according to deadlines etc.? How do you receive materials and equipment on site (deliveries)? Is there any paperwork exchanged, checking of items received etc. OPS-301-./f Page IS of 45 Revision No.-0 (opyright @ Advnce Profitplan How do you control the workplace (safety, quality, environmental) - how do you Inspect and test materials and jobs etc.? - how do you handle variations to the order or contract? - How do you handle documents ? - How do you receive documents on site? - How and who handles the financial side of projects (e.g. budgets, invoices, progress claims, etc.) Do you check against specifications in the final closure? O Yes (describe process) O No What forms / documents need to be completed and filed? (please enclose copies of all forms / documents) OPS..301.I.BIF Page 16 of 45 hyviso No.1 Copyfibt @ Admace Profitplan What type of review do you receive from clients? How do you archive job details? Describe the process used to hire, control, and Invoice contractors ? Do you have any preferred Contractors: U Yes U No Include a copy. Do you have any period contracts: 0 Yes U No (If yes please example) What sort of documents / property are given to you by your clients. (lists) How do you control these (describe and include copies of any documents): OPS-301-1-8 Page 17 of 4S Revin No.:0 Copyught : Advance Pmfiqlan 4 ADMINISTRATION (Please provide a copy of any forms/documents used) TELEPHONE: Messages: (Please state what process is used. Who primarily answers the phone. What do you record messages on? Are enquiries for certain matters such as quotes etc., referred to one person only or are all staff able to quote for example? If a person is unavailable to take the phone call how do you ensure they get the message? Is it placed on their desk or is there a message board for example? Who's responsible?: Head Office Branch Offices (if applicable) 4.2.1 Incoming Correspondence: Please provide a copy of all forms used in relation to incoming correspondence collected (e.g. incoming mail register if used). Do you have a distribution process: Is it registered? Is it stamped with the date received? What happens to company confidential / personal mail?_ Would you like a register to be added to the system? Please write the process you follow including the names of people responsible (position title not real name). 4.2.2 Outgoing Correspondence: Please provide a copy of all forms used in relation to outgoing correspondence. Do you have standard formates/ layouts (give copies) 0 Yes 0 No Is a copy kept at the office of correspondence sent out? Is outgoing correspondence registered? Would you like a register added to the system? OPS-301-1-8/F Page 18 of 45 Revision No.:O Copyight 0: Adnte Profitplas Do you have an outgoing mail tray or does each person send their own mail? How do the depots handle outgoing correspondence? (Is there a set time each day for mailing?) Please explain process. 4.2.3 Email: Please provide a copy of all forms used in relation to emails collected. Is it checked daily? Is a hard copy printed and filed? Is the email saved? Is it registered? How do the branches handle emails? (if applicable) Do you have a policy about private emails and pornography: O3 Yes 0 No Please explain process followed for handling / processing emails: 4.2.4 Faxes: Please provide a copy of all forms used in relation to faxes collected - and a sample of the fax layout you follow. Are they stamped and dated (on receipt and once faxed out)? Does each outgoing fax have a reference no. and is it registered? Is a copy of the fax filed? Are incoming faxes required to be answered within a tlmeframe? Is there a standard layout for faxes e.g. coversheet? If no, would you like one to be developed? OPS-301.-B/F Page 19 of 45 ewision Ni. - Copyright @: Adnce Prfitplan 4.2.5 Letters: Please provide a copy of a sample letter layout that you would like to be included in the system. Are they stamped and dated (on receipt)? Does each outgoing letter have a reference no. and is it registered? Is a copy of the letter filed? Are Incoming letters required to be answered within a timeframe? Is there a standard layout for letters? (eg. Quotes / outstanding invoices etc.) Is there a standard typing format / font used? Do you have a follow up system to ensure incoming mail is answered and outgoing mail is responded to: 0 Yes 0 No Please define above process used: 4.2.6 Internal Memos: Please provide a copy of a sample memo collected. Do you use internal memos? If Yes Are they given reference numbers and are they registered? Are copies kept on file? How are they distributed (around the office and between branches)? 11f no Would you like us to include a sample internal memo and write an instruction on how it is to be used? 4.2.7 Filing: Please provide a copy of all forms used in relation to filing. Job / Contract Files: What are the files called? e.g. Job Files, Client Files Do you have a separate file for each job / contract? What is needed to create a new job / contract file (what forms are included in it)? Who looks after the job / contract files? OPS-301-.B/F Page 20 of 45 Revision No.0 Copyright @ : Muce Profitplan What are site staff given - for working job files? Do branches have job / contract files? Are they set up differently? If yes, explain. Main Filing Systems kept: (ie. Fin; Staff flies etc.) Please list the files kept at head office and at the branch offices (also include who is responsible for maintaining them). Filing Trays Do you use filing trays (at head office and branches)? How are they used? Who uses them? Change of Details. How are client change of details controlled? Do you have a form? Who is responsible for controlling this? 4.2.8 Archiving: Please provide a copy of all forms used in relation to Archiving. Who is responsible for archiving files? How are the boxes labelled (are the contents written on the labels)? Is there are register of all the archived files? How long are archives kept? Are archives maintained at branch offices as well? (if applicable) OPS-301-1-8/F Page 21 of 45 Reviden No..z Copyright @ Mance Profitpla 4.2.9 Other Forms Used In Admin: (Attach Copies) Please provide any forms used in the administration area. Also, write details of any other processes not covered here that you use in the administration area. 4.2.10 Stamp Account (Postage) Do you have a stamp account/ register 11 Yes Q No How is it controlled and who controls it: OP 0-301-1-B/F Page 21 of 45 Revisicm No.0 Copyright 0 Advance Profitplan 4.3 CONTROL STAMPS AND TAGS Please stamp this page with the stamps used at the head office and at the branches (e.g. fax stamp). If the stamp is unique or the use varies slightly from how it would normally be used, please include a description of how you use it. Also, make a list of any additional stamps you would like to start using. Also include any tags that are used, for example 'Out of Service' tag. OPS301-i-8/V Page 23 of 45 Reviion No.:0 Copyright @ Adyance Profitpao 4.4 AGENDA FOR MEETINGS Please provide a copy of all forms used in relation to meetings. For your staff meetings Is there are standard agenda you follow? Who is responsible for organising meetings? How often are they conducted? Are any minutes maintained? Do branches have meetings? For Manager Meetings: Company Meetings: Please send a copy of all forms used in relation to distribution. Do you ever distribute documents / magazines that will assist employees in their jobs? If yes, how do you ensure that all staff see the document? If no, would you like us to add a distribution slip that you can attach to the front of the document for staff to sign? List all magazines etc that are received and distributed: 4.6 COMPANY KEYS Please send a copy of all forms used in relation to this. Company keys (for company vehicles / plant / equipment and premises) How are they issued to staff? How are they controlled (so they are not lost, left lying around)? Is there a register of keys issued to staff? OPS-301-I-8/f Page 24 of 45 knv~ion No.:0 Copyright @ Mvance Profinpla 4.7 INTERNAL ADMINISTRATION RESOURCES INTERNAL ADMIN RESOURCES (user manuals for all equipment used in office etc.) RESOURCE NAME BRIEF DESCRIPTION WHERE IT'S KEPT e.g. Quick Books Manual e.g. Photocopy Manual OPS-301-1-B/f Page 25 of 45 ReYiion No.:0 Copyight @ Admce Profitplan 4.8 STANDARD OFFICE STATIONERY PURCHASING LIST Please provide a copy of all forms used in relation to this. Do you have a standard stationery order (or a list of Items you use often)? Who is responsible for ordering? How often do you order stationary? Is it delivered or do you go to the shop? Who approves order before the order is placed? Is there a limit to the orders placed? How do branch purchase stationary? Do you have a preferred supplier? OP5-301-1-B/F Page 26 of 45 Revision NoO: pyright @ Advace Pmfitplan 5 FINANCE 5.1 ACCOUNTING / PAYROLL SYSTEMS Do you have a manual system 0 Yes 0 No or electronic system 0 Yes E No such as MYOB or Quickbooks? Please state what electronic system if used: 5.2 PREFERRED SUPPLIERS LIST? Please provide a copy of your preferred suppliers list for all areas of the business and their ABN. Who is responsible for maintaining this list? Who has authority to add / delete suppliers from this list? Is there a different list in each branch? How often are your preferred suppliers reviewed - annually? 5 S deli ver d e i Please provide a copy of all forms used in relation to this. Who approves payments on receipt of docket / invoices? Are all invoices paid by cheque? Who is authorised to sign /write cheques? Copies of invoice kept/filed: What sequence of events happens on receipt of invoices/dockets? Does the branch process their own creditors or does all the paperwork get sent to head office for processing? 5.4 DEBTOR MANAGEMENT Please provide a copy of all forms used in relation to this as well as sample invoices that are sent to clients. Who does the invoicing/pricing? When is it done? (at the end of a job / monthly?): OPS-30I-I-8/l Page 27 of 45 Reviion No.:O Copyright @ : Advance Profitplaa How Is it done/ sequence of process? How do you control non-payments? What happens in the branches? 5.5_: C R EDIT CHECKS FOR NEW.CLIENTS, (before beginning work with a new client, is a credit check carried out?) Please send a copy of all forms used in relation to this. Pl~as gird/ide a copy of all fomsusd'ii relation to this. How do you control the issue of company cards? How do you reconcile the use of the cards? What paperwork / register Is used to register this? Are the employees required to sign agreements (conditions of use of these cards)? 5.7 GVRNNT S S E ND I /O F eg. F tax e . applicable) Please provide a copy of all forms used in relation to this. What records do you need to maintain in order to obtain government subsidies and who is responsible for maintaining these records? OPS-301-I-8/1 Page 28 of 45 Reviion No.O Copyight 0: Myance Profiplan What Government Funding do you access? Please list, and also include what legislation / standards apply and who is responsible for maintaining data / records and submission of the application? 5.8 PETTY CASH Please provide a copy of all forms used in relation to this. What is the limit? How do you reconcile? Are dockets kept? Who controls this? Is there petty cash in the branches - do they process it the same? 5.9 FINANCIAL RECORDS Please send a copy of all forms used In relation to this. Include a copy of your budget / cash flow / Profit & Loss for last year and the current year. Who's responsibility is it? What electronic financial program is used? Accountants Name & Address: 5.10 HIRE PURCHASES/ RENTALS / LEASES Please send a copy of all forms used In relation to this. Is there a register kept showing who, how much, etc.? Who looks after hire purchases / rentals / leases? OPS-301-1-8/F Page 29 of 45 Revision No. (oppight @ Advance Proftplan 5.11 PAYROLL / ALLOWANCES What payroll system used? o Direct deposit into account L Paid by cheque O Paid Cash How often are pays processed? e.g. paid weekly each Wednesday 5.11.1 Superannuation: o Please provide a copy of all forms used in relation to this. Who is the Company Super fund: 5.11.2 Compensation / Remuneration / Salary I Wage: Please provide a copy of all forms used in relation to this. What awards do you pay under? Please provide a list of all wages / salary etc per person on a separate piece of paper. 5.11.3 Fringe benefits - Use of company car etc. (there should be a register kept & a reconciliation form kept for tax purposes): Please provide a copy of all forms used in relation to this. 5.11.4 Staff Expenses: (Reimburse staff for expense Incurred) Proof of purchase should be provided. Please provide a copy of all forms used in relation to this. 5.11.5 Staff Leave: (These leaves should be budgeted for annually. A register should be kept for this.) Please provide a copy of all forms used in relation to this. Explain how leave Is controlled e.g. applications, schedules, etc. What are your staff currently entitled to? Annual Leave: Sick Leave: Long Service Leave: ~ OPS-301-1-8/F Page 30 of 45 Revilon No.:0 Coppight @ : Mvnce Profitplan Other Special Leave:(Jury Duty / Workcover/ Parental / Maternity / Defence Force / SES etc) 5.12 INSURANCE (Register should be kept of insurance policies, premium, time frame etc.) Please provide a copy of all forms used In relation to this. What insurance coverage do you have? With who? Who's responsible? Insurance Claims: (Who is responsible? ; What documents used?) A copy of all forms used in relation to this collected. -5.13 REVElWS (Review of Awards / Remuneration / Leave entitlements etc.) A copy of all forms used in relation to this collected. Who's responsible? When done? What files etc reviewed? OP301-I-B/F Page 31 of 45 Revion No.0 Copyright @ Advance Pmfitphn 6 ASSET / RESOURCE MANAGEMENT Who is responsible for asset management and maintenance? 6.1 ASSET REGISTER Have you got a detailed list of all your plant, equipment, and facilities including computer systems etc.? L Yes (please enclose a copy) 0 No 6.2 INSPECTIONS / TESTING What Is your process for maintenance and statutory inspections? (eg testing electrical equipment) 6.3- MAINTENANCE Do you have a maintenance schedule? 0 Yes L No - (if yes, enclose a copy) Who do you use for maintenance? Internal and External Have you identified what requires inspections/ tests under legislation? 0 Yes 0 No How do you control this (include copies of the registers etc.): What is the process of reporting damaged items - do you have a defect report form Do you review the maintenance in accordance with manufacturing guidelines and legislative requirements? 0 Yes 0 No OPS-301-1-85 Page 32 of 45 Revision Re:0 Copyight Advance Pmfitplaa 6.4 STORAGE How do you store equipment Onsite and at Office. Who controls this? 6.5 TRAINING What training has your staff had in the use of equipment and maintenance of equipment? Do you have records of all staff internal and external training they undertake. 0 Yes Q No (if yes please provide a copy of these records) 6.6 CALIBRATION Do you calibrate equipment (if required)? O Yes (Do you have a schedule for this?) (please enclose a copy) Q No Is your equipment individually identified? 0 Yes (how?) 0 No Who is responsible for this? Explain the process? 6.8 ISSUING OF EQUIPMENT Are tools issued out to staff? Is there a register? Would you like a register? C5-301-1-M8 Page 33 of 45 Revien No-0 Conght @: Advnce Pofitplan 7 PURCHASING / PROCUREMENT 7.1 PROCESS Describe the process of purchasing in the company? 7.2 ORDERING How and who orders equipment? What standards does the company have for purchasing equipment? Is safety / environment quality considered when purchasing equipment / tools etc.? E Yes (how?) E No 7.3 RECEIPTING INCOMING GOODS How do you inspect your equipment (when it is delivered / picked up to ensure it is all correct)? Who inspects and what paperwork is generated? 7.4 STOLEN / MISPLACED PRODUCT What happens in the event of equipment being misplaced, stolen, etc.? OPI-301-l-8/f Pag 34 of 45 Revision No0 (opyright @: Advace Profilplo 7.5 PREFERRED SUPPLIERS LIST Do you have a Preferred Suppliers List: E Yes Q No (if yes please Include a copy) Who approves Suppliers to go onto the list or to be withdrawn from the list? 7.6 SUPPLIER CONSULTATION How do you maintain a partnership with your Suppliers? R / W E SI Do you hold any material / parts / stock: 0 Yes 0 No Do you have an inventory system 0 Yes 0 No (if yes please describe the system) Who is responsible for maintaining this: How do you control issuing and returns: What process Is used to control retums for refund/ credit / rework / replacement? Who does this? FAT :R :C&OSTOMR19 / LN S1M 1UPIE IEM PRODUCT How do you control customer supplied items: 0P5-301-.8/F Page 35 of 45 - Revision NoJ Copyright @: Adnce Profitplan 8 INFORMATION TECHNOLOGY Computers, phones, communications, etc. 8.1 ACCESS How do you control access to mobile phones, computers etc.? 8.2 VIRUSES How do you control damage to computers etc. eg bugs, viruses? 8.3 SOFTWARE What software is used? 8.4: BACK UPS What back up systems do you have (to ensure files are not lost on your computer)? 8.5 SAVING How are files saved (e.g. on hard drive, disk, hard copy, etc.)? OP5-301-1 -8F Page 36 of 45 Revision Ko.0 Copyright @: Advaste Pfitpiae 8.6 INTERNET / E-MAIL What controls are in place for the internet/ email (to prevent viruses, misuse, etc.)? 8.7 OTHER OPS-301-I-BIF Page 37 of 45 Revision No.0 (oppright @: Adyance Profitplan 9 HUMAN RESOURCEMANAGEMENT How do you refer to your workers? O STAFF 0 EMPLOYEES 0 OTHERS: 9.1 UNIONS What unions are you Involved with? 9 . AAD / B /. A E N Do you have current copies of all applicable awards? 0 Yes (what ones) Q No 9 3 5 C dToNS What are your conditions for employing staff? How do you recruit staff? (outline the process) (self or external help) Do you have a human resource plan? 0 Yes (enclose copy) 0 No 9.6 POSITION DESCRIPTIONS Do you have position descriptions? 0 Yes (enclose copies) 0 No 9.7 SELECTION / PLACEMENT What is your process of selection, induction? CPS-301-14/f Page 38 of 45 Revion No.0 Copyright @ Advance Profitplan 9.8 TRAINING What type of training has you and your staff participated in? How do you keep all training up to date? E.g. a training chart - update expired training etc. What training records are maintained? How do you identify what each person requires - training / skills / competencies List standard training required Who conducts internal training 99 COUNSELLING /DISCIPLINE Do you have a counselling / discipline process? 0 Yes (enclose copy or document process) Q No Does it include counselling, warnings, etc.? How do you protect yourself against unfair dismissal claims? How do you handle grievances / disputes? 0PS-301-1-BF Page 39 of 45 Revision No:O Copyrght 0: Advnce Pmfttplan 9.10 TERMINATION SEPARATIONN Do you have a termination / separation policy? OYes (enclose copy) 1 No What do you do when somebody quits, is dismissed, contract ends, etc.? What forms / certificates etc. do you use? Please enclose a copy. 91 GENER EMPLOYMENT ISUES What are the requirements for uniforms / dress? Who provides what? Do you issue the following cards? If yes, what controls do you have in place to ensure the staff do not use them for their own personal use? o Fuel cards O Credit cards O Mobile phones 0 Tools Keys O Equipment o Vehicles Are there any special requirements for staff car parking? What are the employees work hours? Timesheets - when are they submitted (day), how often, who pays, how, etc. Please enclose a copy of a timesheet. OPS-301-1-BIF Pap 40 of 45 Revin No.0 Copyright @: Advance Pmfitplan 9.12 MONITORING PERFORMANCE Do you perform performance appraisals? If yes, please enclose an example of one? Who conducts them? How often? What is the process? What forms do you use? Are they pay based? OPS-301-1-BIF Page 41 of 45 Revision No.:3 Copyright @ :Myance Profitplao 10 ENVIRONMENTAL, HEALTH & SAFETY 10.1 RISK MANAGEMENT How do you Identify risks at the workplace and on site? Do you document identified risks and controls for these risks? U Yes (enclose copies) U No How do you manage hazardous substances? Do you have a hazardous substance register? 0 Yes 3 No (please enclose a copy) Do you have current MSDS's for all substances? 0 Yes 0 No Who approves the use of substances: Who Is responsible for maintaining the register and MSDS's? How do you manage manual handling situations? Have you identified / assessed / documented jobs involving manual tasks? Is any environmental monitoring conducted in your organisation? (lighting / noise / fumes / dust etc.) OYes (list types and who does it) 0 No OP540l-10 /F Page 42 of 45 -- iot HO.0 Copyright @: Advance Proftplan 10.5 AWARENESS SESSIONS Do you currently run any awareness sessions on smoking, drinking, bullying, fitness, aggression, etc.? Who is responsible for this? 10. 6 WASTE CONTROL What types of waste product is produced by your company? What controls do you currently have In place? Do you have an emergency plan? O Yes (enclose a copy) O No Do you have regular drills? Explain any emergency processes you have in place. Do you have a rescue plan L Yes U No (if yes include a copy) Do you have a Disaster Recovery Plan Q Yes Q No (if yes include a copy) Have all staff received training in the use of fire extinguishers (fire houses etc. O Yes Q No What type of emergency detection / control equipment do you have (eg. smoke detectors / fire extinguishers / hose reels etc) Who Inspects these? Do you have first aid facilities? O Yes E No. If yes are these maintained? U Yes Q No (if yes how?) Who is trained in first aid and/or emergency first aid: PS301-1-M Page 43 of 45 Revision No.:0 [opyight @: Advance Psfitplan 10.8 ELECTRICAL SAFETY Has your Electrical Installation been audited against AS3000:2000 Wire Rules? O Yes Q No Do you have a list of all electrical items? O Yes Q No Have you Identified how often each item should be inspected ( tested? U Yes Q No Who conducts the test / inspections? Do you have a record of test / inspection that have been carried out? O Yes Q No Do you have R.C.D's fitted to your switch boards / Do you use portable R.C.D.'s and are these inspected? (This Is eye protection, hard hat, gloves, ear plugs, steel cap boots, harnesses etc.) Have you identified what activities require what PPE/ Is this documented? Have staff been trained in the correct use and care of PPE? E Yes 0 No Have you keep a record of this training? Q Yes E No What PPE is required and currently used? OPS-3 0--BF Page 44 of 45 Revison No:0 Copoight Mvance Pmfitplan 11 QUESTIONNAIRE COMPLETION Who was involved in completing this questionnaire? (Please list) I here by approve and verify that all information and included documents are current / up to date and required as part of our business / organisation. I I Name Signature Date Advance ProfitPlan wfnn tgeer to aweve maxonm readts We thank you and appreciate the time you have taken to correctly complete this questionnaire and we look forward to working with you to achieve the maximum results in improving your Business! Organisation. OPS-301-I.8/F Papr 4So 14S Rtyision MO Copyriht @ Advance Pmfitplan

Claims

1. A method for the development and implementation of an integrated business management system including the steps of: a) conducting a business analysis to identify at least an existing management 5 system; b) Undertaking a benchmarking analysis at t=0 where t is time, based on the business analysis and comparing the business with at least one of industry best practice, national standards and legislative requirements to arrive at a quantitative measure of the business performance at t=0; 10 c) Determining a business direction based on the benchmarking analysis; d) Preparation of an integrated business management system and control document including formulation of procedures in a plurality of business functions including at least marketing/development, operations, procurement, asset management and maintenance, financial/commercial 15 control, administration, human resources, information technology and environment/safety with one or more procedures provided for each business function; e) Implementation of the integrated business management system by the business; and 20 f Periodic benchmarking analysis based on the integrated business management system implementation and comparing the business with at least one of industry best practice, national standards and legislative requirements and the business direction to determine a quantitative measure of the business performance to compare a previous benchmarking analysis. 25

2. A method for the development and implementation of an integrated business management system as claimed in claim I wherein the control document has one or more associated or related documents prescribing a procedure that is used in association with the integrated business management control document in order to achieve the aims of the business. 30

3. A method for the development and implementation of an integrated business management system as claimed in claim 2 wherein each associated or related documents is identified with a unique identification means for consistency. 33

4. A method for the development and implementation of an integrated business management system as claimed in claim 3 wherein the associated or related documents each include at least one procedure for each business section as outlined in step 4. and that the documents in each business section be identified as belonging to 5 the business section through the identification means.

5. A method for the development and implementation of an integrated business management system as claimed in claim 4 wherein the identification means is an alphanumeric system including at least a letter portion relating to the business section and a numerical sequence to identify the particular document containing procedures 10 within that business section.

6. A method for the development and implementation of an integrated business management system as claimed in any one of the preceding claims wherein the control document is provided as an updateable electronic document with data entry capability such that a user can update fields in the control document as goals or milestones are 15 reached.

7. A method for the development and implementation of an integrated business management system as claimed in any one of the preceding claims wherein a questionnaire is used to conduct the business analysis, the questionaire provided in electronic format as a billable form. 20

8. A method for the development and implementation of an integrated business management system as claimed in claim 7 wherein the questionnaire includes checkboxes/radio buttons or "yes/no" questions to be designated by a user of the questionnaire.

9. A method for the development and implementation of an integrated business 25 management system as claimed in claim 7 or claim 8 wherein the questionaire interacts with the control document such that answers or data forming at least some of the answers to questions in the questionnaire are integrated with or imported directly into the integrated business management control document.

10. A method for the development and implementation of an integrated business 30 management system as claimed in any one of the preceding claims wherein the questionnaire is divided into a number of sections with each section covering a particular portion, business unit or business subsection. 34

11. A method for the development and implementation of an integrated business management system as claimed in claim 10 wherein the sections correspond to the business functions in the control document.

12. A method for the development and implementation of an integrated business 5 management system as claimed in any one of the preceding claims wherein the benchmarking analysis is conducted on each section identified in the business analysis and each section is benchmarked.

13. A method for the development and implementation of an integrated business management system as claimed in claim 12 wherein each section is weighted and 10 scored to arrive at a quantitative measure of performance at t=O.

14. A method for the development and implementation of an integrated business management system as claimed in claim 13 wherein the maximum score for any section is embedded in the questionnaire.

15. A method for the development and implementation of an integrated business 15 management system as claimed in any one of the preceding claims wherein the benchmarking analysis is saved for future time in order to compare with one or more previous benchmarking analysis.

16. A method for the development and implementation of an integrated business management system as claimed in any one of the preceding claims wherein a single 20 quantitative score is calculated for the overall business as well as section sub totals in each section.

17. A computer processing apparatus for assembling an integrated business management system and control document in computer or human readable form, said computer processing apparatus including: 25 a. a memory including standard form storage means which stores data relevant to a standard form, standard procedures for each of at least marketing/development, operations, procurement, asset management and maintenance, financial/commercial control, administration, human resources, information technology, environment/safety, business planning, direction, 30 governance, compliance, risk assurance and continuity categories and the locations in which standard procedures for each category are located and complimentary standard procedure data storage means from which data 35 relevant to graphic representations of each said standard or required paragraphs may be retrieved; b. display means for displaying the standard for retrieved from said standard form storage means, the standard form including standard form identification 5 entry points; c. an input device including standard form identification entry points designated by indicating means indicative of respective ones of said standard procedure categories and entry means for entering one of a plurality of standard procedures already present in an entity into said standard form identification 10 entry points; d. an input device including standard procedure entry points designated by indicating means indicative of respective ones of said standard procedures and selection means for selecting one of a plurality of standard procedures displayed by said display means; 15 e. and wherein said standard procedure storage means are searched by entering through said standard form identification entry points and/or standard procedure entry points, search criteria including the entered standard procedure categories and/or entered standard procedures already present in an entity whereby upon entry of said search criteria the graphic representation of 20 the or each standard procedure and/or standard procedures already present in an entity which meet said search criteria are retrieved from the corresponding standard procedure data storage means and displayed by said display means; and f. said selection means being operable to select one of more of said retrieved 25 graphic representations of standard procedure and/or standard procedures already present in an entity whereby an integrated business management system and control document with standard procedures may be assembled in computer or human readable form. 30