[go: up one dir, main page]

AU2001291224A1 - Call processing system with interactive voice response - Google Patents

Call processing system with interactive voice response

Info

Publication number
AU2001291224A1
AU2001291224A1 AU2001291224A AU9122401A AU2001291224A1 AU 2001291224 A1 AU2001291224 A1 AU 2001291224A1 AU 2001291224 A AU2001291224 A AU 2001291224A AU 9122401 A AU9122401 A AU 9122401A AU 2001291224 A1 AU2001291224 A1 AU 2001291224A1
Authority
AU
Australia
Prior art keywords
processing system
call processing
voice response
interactive voice
interactive
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001291224A
Inventor
Ramchard Angia
Kenneth Edwards
Joseph R. Palacios
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
National Notification Center LLC
Original Assignee
HANOVER COMM
Hanover Communications
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by HANOVER COMM, Hanover Communications filed Critical HANOVER COMM
Publication of AU2001291224A1 publication Critical patent/AU2001291224A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00—Speech synthesis; Text to speech systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/08—Indicating faults in circuits or apparatus
    • H04M3/12—Marking faulty circuits "busy"; Enabling equipment to disengage itself from faulty circuits ; Using redundant circuits; Response of a circuit, apparatus or system to an error
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems

Landscapes

  • Engineering & Computer Science (AREA)
  • Acoustics & Sound (AREA)
  • Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • Computational Linguistics (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
AU2001291224A 2000-09-25 2001-09-25 Call processing system with interactive voice response Abandoned AU2001291224A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US66830600A 2000-09-25 2000-09-25
US09/668,306 2000-09-25
PCT/US2001/029880 WO2002028077A2 (en) 2000-09-25 2001-09-25 Call processing system with interactive voice response

Publications (1)

Publication Number Publication Date
AU2001291224A1 true AU2001291224A1 (en) 2002-04-08

Family

ID=24681816

Family Applications (2)

Application Number Title Priority Date Filing Date
AU2001291224A Abandoned AU2001291224A1 (en) 2000-09-25 2001-09-25 Call processing system with interactive voice response
AU2001293049A Withdrawn AU2001293049A1 (en) 2000-09-25 2001-09-25 Call processing system with interactive voice response

Family Applications After (1)

Application Number Title Priority Date Filing Date
AU2001293049A Withdrawn AU2001293049A1 (en) 2000-09-25 2001-09-25 Call processing system with interactive voice response

Country Status (3)

Country Link
AU (2) AU2001291224A1 (en)
CA (1) CA2357205A1 (en)
WO (2) WO2002027708A2 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1363271A1 (en) 2002-05-08 2003-11-19 Sap Ag Method and system for processing and storing of dialogue speech data
DE10220524B4 (en) 2002-05-08 2006-08-10 Sap Ag Method and system for processing voice data and recognizing a language
EP1411497A1 (en) * 2002-10-18 2004-04-21 Koninklijke KPN N.V. System and method for hierarchical voice activated dialling and service selection
EP2293290A1 (en) 2009-08-26 2011-03-09 Swisscom AG Voice interactive service system and method for providing different speech-based services
US8886542B2 (en) 2009-08-26 2014-11-11 Roger Lagadec Voice interactive service system and method for providing different speech-based services

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
TR199901842T2 (en) * 1997-02-03 2000-10-23 Mci Worlcom, Inc. A communication architecture system
US5945989A (en) * 1997-03-25 1999-08-31 Premiere Communications, Inc. Method and apparatus for adding and altering content on websites
US6292480B1 (en) * 1997-06-09 2001-09-18 Nortel Networks Limited Electronic communications manager
US5982863A (en) * 1997-08-27 1999-11-09 Phytel, Inc. Communications system for a service provider
WO1999016229A1 (en) * 1997-09-23 1999-04-01 Intervoice Limited Partnership Dynamic distributions of applications and associated resource utilization
US6327363B1 (en) * 1998-04-17 2001-12-04 Mci Worldcom, Inc. Method and system for automated customer services
US7082397B2 (en) * 1998-12-01 2006-07-25 Nuance Communications, Inc. System for and method of creating and browsing a voice web
US6338130B1 (en) * 1999-03-11 2002-01-08 International Business Machines Corporation Adaptive method and apparatus for allocation of DSP resources in a communication system

Also Published As

Publication number Publication date
WO2002028077A3 (en) 2003-07-03
WO2002027708A3 (en) 2002-08-08
AU2001293049A1 (en) 2002-04-08
WO2002028077A2 (en) 2002-04-04
CA2357205A1 (en) 2002-03-25
WO2002027708A2 (en) 2002-04-04

Similar Documents

Publication Publication Date Title
AU6262901A (en) Participant-controlled conference calling system
AU2001243389A1 (en) Voice call processing methods
GB9926134D0 (en) Interactive voice response system
GB9928420D0 (en) Interactive voice response system
AU2001296459A1 (en) Audio visual speech processing
AU3403501A (en) Telephone call monitoring system
GB0027178D0 (en) Speech processing system
GB9928011D0 (en) Voice processing system
AU2001253043A1 (en) Telecommunications system and methods
AU2001268432A1 (en) Video processing system
AU5309700A (en) Voice messaging system
AU2001247009A1 (en) Distributed voice mail system
AU2003286682A1 (en) Interactive voice response system utility
GB0028277D0 (en) Speech processing system
AU2928801A (en) Interactive voice response system
AU2001215578A1 (en) Teleconferencing system
GB9925297D0 (en) Voice processing system
AU3075200A (en) Telephone and telephone system
AU2001291224A1 (en) Call processing system with interactive voice response
AU4440001A (en) Telecommunications system
AU2002222256A1 (en) Video processing system
AU2001297920A1 (en) Call intercept system and method
AU4936900A (en) Telephone system
GB0115715D0 (en) Interactive voice response system
GB0013541D0 (en) Speech processing system