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AR000109A1 - Set to provide technical personnel who have been dispatched to a remotely located service site with respect to a telephone facility servicing a subscriber line, means for troubleshooting the line and solving said problem and method of using said set - Google Patents

Set to provide technical personnel who have been dispatched to a remotely located service site with respect to a telephone facility servicing a subscriber line, means for troubleshooting the line and solving said problem and method of using said set

Info

Publication number
AR000109A1
AR000109A1 AR33419195A AR33419195A AR000109A1 AR 000109 A1 AR000109 A1 AR 000109A1 AR 33419195 A AR33419195 A AR 33419195A AR 33419195 A AR33419195 A AR 33419195A AR 000109 A1 AR000109 A1 AR 000109A1
Authority
AR
Argentina
Prior art keywords
line
troubleshooting
technical personnel
solving
dispatched
Prior art date
Application number
AR33419195A
Other languages
Spanish (es)
Inventor
Michael D Horton
Onofrio Schillaci
Raymond W Rischpater
Original Assignee
Harris Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/343,699 external-priority patent/US5533093A/en
Application filed by Harris Corp filed Critical Harris Corp
Publication of AR000109A1 publication Critical patent/AR000109A1/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
    • H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
    • H04M3/30—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop
    • H04M3/301—Circuit arrangements at the subscriber's side of the line
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/24—Arrangements for testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
    • H04M3/247—Knowledge-based maintenance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
    • H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
    • H04M3/30—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop
    • H04M3/308—Craftsperson test terminals

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
  • Testing And Monitoring For Control Systems (AREA)
  • Test And Diagnosis Of Digital Computers (AREA)
  • Monitoring And Testing Of Exchanges (AREA)
  • Maintenance And Management Of Digital Transmission (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

El conjunto de localización de averías está incorporado en una unidad de ordenador portátil de técnico del servicio telefónico, para permitir a unpersonal técnico, responder a un boletín de averías. Analizando fuentes múltiples de información, que incluyen entradas de usuario desde el personaltécnico, datos paramétricos incorporados en el boletín de averías, datos de prueba obtenidos a través de la ejecución de pruebas locales, y datos depruebas remotas, el mecanismo de localización de averías deriva y sugiere una estrategia de solución del problema que parece exacta. La arquitectura delsistema incluye un medio de aplicación de localización de averías, y un conjunto asociado de bases de datos, una de las cuales es una base de datos deconocimientos, y la otra de las cuales es una base de datos de parámetros compartida. La base de datos de conocimientos contiene reglas y parámetrosestáticos que definen las características y comportamiento del medio deaplicación. Estas reglas e información son específicas de la localización deaverías en líneas telefónicas.The troubleshooting kit is built into a telephone service technician laptop unit to enable a technical staff to respond to a trouble bulletin. Analyzing multiple sources of information, including user input from technical personnel, parametric data incorporated in the bulletin of breakdowns, test data obtained through the execution of local tests, and data from remote tests, the mechanism for locating faults derives and suggests a problem-solving strategy that seems accurate. The system architecture includes a fault location application means, and an associated set of databases, one of which is a knowledge database, and the other of which is a shared parameter database. The knowledge database contains static rules and parameters that define the characteristics and behavior of the application medium. These rules and information are specific to the location of faults on telephone lines.

AR33419195A 1994-11-14 1995-11-10 Set to provide technical personnel who have been dispatched to a remotely located service site with respect to a telephone facility servicing a subscriber line, means for troubleshooting the line and solving said problem and method of using said set AR000109A1 (en)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US08/343,699 US5533093A (en) 1994-04-29 1994-11-14 Automated trouble-shooting mechanism resident in craftsperson's portable test and communications device

Publications (1)

Publication Number Publication Date
AR000109A1 true AR000109A1 (en) 1997-05-21

Family

ID=23347244

Family Applications (1)

Application Number Title Priority Date Filing Date
AR33419195A AR000109A1 (en) 1994-11-14 1995-11-10 Set to provide technical personnel who have been dispatched to a remotely located service site with respect to a telephone facility servicing a subscriber line, means for troubleshooting the line and solving said problem and method of using said set

Country Status (9)

Country Link
JP (1) JPH08265423A (en)
KR (1) KR100395224B1 (en)
CN (1) CN1133522A (en)
AR (1) AR000109A1 (en)
AU (1) AU704138B2 (en)
BR (1) BR9504950A (en)
CA (1) CA2162763C (en)
NO (1) NO310947B1 (en)
NZ (1) NZ280453A (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2003023649A1 (en) * 2001-09-13 2003-03-20 Xl Tel Pty Ltd Customer support method and system
EP1607866A1 (en) 2004-06-15 2005-12-21 Hewlett-Packard Development Company, L.P. System and method for remote computer support service with solution function updates
CN109451511A (en) * 2018-10-18 2019-03-08 中国电力科学研究院有限公司 Driver test system and method based on 1800M electric power wireless communication private network
CN113567775B (en) * 2021-05-31 2023-10-03 合肥通用机械研究院有限公司 A fault diagnosis and analysis method for liquid hydrogen storage and supply system based on guidance words

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4837811A (en) * 1988-01-25 1989-06-06 Communication Manufacturing Co. Telephone technician's terminals
US4943993A (en) * 1988-02-17 1990-07-24 Fore Don C Cable pair tester
US5521958A (en) * 1994-04-29 1996-05-28 Harris Corporation Telecommunications test system including a test and trouble shooting expert system

Also Published As

Publication number Publication date
CA2162763A1 (en) 1996-05-15
KR960020311A (en) 1996-06-17
CA2162763C (en) 2007-03-27
NZ280453A (en) 1997-03-24
BR9504950A (en) 1997-10-21
NO954601L (en) 1996-05-15
NO310947B1 (en) 2001-09-17
KR100395224B1 (en) 2003-11-10
JPH08265423A (en) 1996-10-11
AU3777895A (en) 1996-05-23
CN1133522A (en) 1996-10-16
AU704138B2 (en) 1999-04-15
NO954601D0 (en) 1995-11-14

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