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Messinger, 2013 - Google Patents

Municipal service delivery: a multi‐stakeholder framework

Messinger, 2013

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Document ID
3934724451511838124
Author
Messinger P
Publication year
Publication venue
Human Factors and Ergonomics in Manufacturing & Service Industries

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Snippet

A large number of services that affect people's lives in modern economies are delivered by cities. This paper proposes a framework for municipal service delivery. Within this framework, the paper highlights challenges cities face when combining human and …
Continue reading at www.academia.edu (PDF) (other versions)

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