[go: up one dir, main page]

Larsen, 1999 - Google Patents

Combining objective and subjective data in evaluation of spoken dialogues

Larsen, 1999

View PDF
Document ID
3499514558144515454
Author
Larsen L
Publication year
Publication venue
ESCA Workshop on Interactive Dialogue in Multi-Modal Systems

External Links

Snippet

Evaluation of human-computer spoken dialogues is often based on analyses of objective metrics such as task completion rate, turn-taking, time consumption, etc. While these data are easily obtained and processed from log files, they offer or very little information about the …
Continue reading at www.isca-archive.org (PDF) (other versions)

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
    • G10L15/065—Adaptation
    • G10L15/07—Adaptation to the speaker
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services, time announcement
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING; COUNTING
    • G06Q—DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce, e.g. shopping or e-commerce
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING; COUNTING
    • G06Q—DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING; COUNTING
    • G06Q—DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management

Similar Documents

Publication Publication Date Title
EP3893477B1 (en) Human-in-the-loop voice communication system and method
US8924223B2 (en) Methods and systems for obtaining profile information from individuals using automation
US10789943B1 (en) Proxy for selective use of human and artificial intelligence in a natural language understanding system
CN107818798A (en) Customer service quality evaluating method, device, equipment and storage medium
US9904927B2 (en) Funnel analysis
WO2021056837A1 (en) Customization platform and method for service quality evaluation product
US20050080628A1 (en) System, method, and programming language for developing and running dialogs between a user and a virtual agent
US20050080630A1 (en) System and method for analyzing automatic speech recognition performance data
CN111177359A (en) Multi-turn dialogue method and device
US8457973B2 (en) Menu hierarchy skipping dialog for directed dialog speech recognition
WO2004006092A2 (en) Method, system, and apparatus for automating the creation of customer-centric interface
CN110610705A (en) Voice interaction prompter based on artificial intelligence
CN110458599A (en) Test method, test device and Related product
CN113064983A (en) Semantic detection method and device, computer equipment and storage medium
KR20200092448A (en) AI interactive phone ordering system for T commerce
US8189762B2 (en) System and method for interactive voice response enhanced out-calling
CN111259124A (en) Dialogue management method, device, system and storage medium
CN110047473B (en) Man-machine cooperative interaction method and system
US8949134B2 (en) Method and apparatus for recording/replaying application execution with recorded voice recognition utterances
US11651439B2 (en) System and method for pre-qualifying a consumer for life and health insurance products or services, benefits products or services based on eligibility and referring a qualified customer to a licensed insurance agent, producer or broker to facilitate the enrollment process
Larsen Combining objective and subjective data in evaluation of spoken dialogues
Pugazhenthi et al. Quantitative Evaluation of User Experience in Digital Voice Assistant Systems: Analyzing Task Completion Time, Success Rate, and User Satisfaction
CN118779420A (en) Method, device, equipment and storage medium for constructing question-answer knowledge base
CN112562690A (en) Business processing method, device, equipment and storage medium based on article distribution
Edwards et al. Evaluating commercial speech recognition and DTMF technology for automated telephone banking services