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Dodge Kelsey et al., 2001 - Google Patents

A model for measuring customer satisfaction within an academic center of excellence

Dodge Kelsey et al., 2001

Document ID
3190093366947902983
Author
Dodge Kelsey K
Bond J
Publication year
Publication venue
Managing Service Quality: An International Journal

External Links

Snippet

Customer satisfaction has recently become a concern of academic institutions with the commercialization of scholarship. Describes a process for capturing the authentic domain of customer satisfaction within an academic center of excellence. Findings highlight 19 …
Continue reading at www.emerald.com (other versions)

Classifications

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