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Amoozad Mahdiraji et al., 2022 - Google Patents

A multi-attribute data mining model for rule extraction and service operations benchmarking

Amoozad Mahdiraji et al., 2022

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Document ID
3084906838221726342
Author
Amoozad Mahdiraji H
Tavana M
Mahdiani P
Abbasi Kamardi A
Publication year
Publication venue
Benchmarking: an international journal

External Links

Snippet

Purpose Customer differences and similarities play a crucial role in service operations, and service industries need to develop various strategies for different customer types. This study aims to understand the behavioral pattern of customers in the banking industry by proposing …
Continue reading at tavana.us (PDF) (other versions)

Classifications

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