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Kim et al., 2012 - Google Patents

How User‐Created‐Content (UCC) Service Quality Influences User Satisfaction and Behaviour

Kim et al., 2012

Document ID
1919529384282982895
Author
Kim M
Moon Y
Kim W
Publication year
Publication venue
Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration

External Links

Snippet

The Internet is undergoing a gradual shift from Web 1.0‐based user interaction to Web 2.0, which has a greater emphasis on user‐created content (UCC) and user collaboration (Hsu & Hsu, 2008). Since existing models of e‐service quality are likely deficient under Web 2.0, we …
Continue reading at onlinelibrary.wiley.com (other versions)

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