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Huai, 2010 - Google Patents

Design service level agreements in outsourcing contracts

Huai, 2010

Document ID
18388080705305782267
Author
Huai J
Publication year
Publication venue
2010 International Conference on Management and Service Science

External Links

Snippet

This paper took an in-depth look at service level agreements in outsourcing context. Service level agreements play an important role to guide outsourcing management to eliminate outsourcing risk. The goal of designing service level agreements is to bridge the gap …
Continue reading at ieeexplore.ieee.org (other versions)

Classifications

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