Balmer et al., 2012 - Google Patents
Just a phone call away: is telephone advice enough?Balmer et al., 2012
View PDF- Document ID
- 18109611048828034738
- Author
- Balmer N
- Smith M
- Denvir C
- Patel A
- Publication year
- Publication venue
- Journal of Social Welfare and Family Law
External Links
Snippet
Over the last two decades the public sector has embraced new modes of service delivery, with a shift away from traditional face-to-face provision towards Internet and telephone based advice and information. While telephone provision has played an increasingly …
- 238000011160 research 0 abstract description 29
Classifications
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- G06Q50/00—Systems or methods specially adapted for a specific business sector, e.g. utilities or tourism
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- G06Q50/22—Health care, e.g. hospitals; Social work
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- G06Q10/00—Administration; Management
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- G—PHYSICS
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