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Talabhat, 2015 - Google Patents

Service quality improvement through ISO 90012000: a case study of a chemicals trading company

Talabhat, 2015

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Document ID
18051843630929357922
Author
Talabhat K
Publication year

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Snippet

This project paper is done for providing the concept of ISO 9001: 2000 and the requirement of Quality Management System or QMS for writing the quality manual and operation procedure manual for quality improvement within organizations or company. Furthermore …
Continue reading at repository.au.edu (PDF) (other versions)

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