Cheng Lim et al., 2000 - Google Patents
A study of patients' expectations and satisfaction in Singapore hospitalsCheng Lim et al., 2000
- Document ID
- 16923075047068348746
- Author
- Cheng Lim P
- Tang N
- Publication year
- Publication venue
- International journal of health care quality assurance
External Links
Snippet
In today's highly competitive healthcare environment, hospitals increasingly realise the need to focus on service quality as a means to improve their competitive position. Customer‐ based determinants and perceptions of service quality therefore play an important role when …
- 230000004043 responsiveness 0 abstract description 32
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