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Cheng Lim et al., 2000 - Google Patents

A study of patients' expectations and satisfaction in Singapore hospitals

Cheng Lim et al., 2000

Document ID
16923075047068348746
Author
Cheng Lim P
Tang N
Publication year
Publication venue
International journal of health care quality assurance

External Links

Snippet

In today's highly competitive healthcare environment, hospitals increasingly realise the need to focus on service quality as a means to improve their competitive position. Customer‐ based determinants and perceptions of service quality therefore play an important role when …
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