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Evans et al., 1992 - Google Patents

Compensation and sales performance of service personnel: A service transaction perspective

Evans et al., 1992

Document ID
16466351532476476588
Author
Evans K
Grant J
Publication year
Publication venue
Journal of Personal Selling & Sales Management

External Links

Snippet

This paper advances and tests an exploratory model which seeks to assess the relative influence of sales performance expectations of service personnel on customer perceptions of the transaction experience and satisfaction. The results indicate that in a retail sales …
Continue reading at www.tandfonline.com (other versions)

Classifications

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