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Misra et al., 2019 - Google Patents

Using structured representation and data: a hybrid model for negation and sentiment in customer service conversations

Misra et al., 2019

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Document ID
16104990407687134751
Author
Misra A
Bhuiyan M
Mahmud J
Tripathy S
Publication year
Publication venue
arXiv preprint arXiv:1906.04706

External Links

Snippet

Twitter customer service interactions have recently emerged as an effective platform to respond and engage with customers. In this work, we explore the role of negation in customer service interactions, particularly applied to sentiment analysis. We define rules to …
Continue reading at arxiv.org (PDF) (other versions)

Classifications

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