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Heinonen, 2018 - Google Patents

SIAM Dashboard for an Industrial Manufacturing Company

Heinonen, 2018

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Document ID
15786161035120141248
Author
Heinonen M
Publication year

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Snippet

This thesis focuses on proposing a SIAM dashboard for an industrial manufacturing company. The case company utilizes SIAM (Service Integration and Management) for managing their company's IT services and vendors, but at the start of this thesis there was no …
Continue reading at www.theseus.fi (PDF) (other versions)

Classifications

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