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Sperková et al., 2015 - Google Patents

How to measure quality of service using unstructured data analysis: A general method design

Sperková et al., 2015

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Document ID
15477546565483117513
Author
Sperková L
Vencovsky F
Bruckner T
Publication year
Publication venue
Journal of Systems Integration

External Links

Snippet

The aim of the paper is to design a general method usable for measuring the quality of the service from the customer's point of view with the help of content analytics. Large amount of unstructured data is created by customers of the service. This data can provide a valuable …
Continue reading at www.researchgate.net (PDF) (other versions)

Classifications

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